Why Are Omnichannel Contact Centers Loved By All: Understanding & Using Them

The ultimate AI-powered contact center is here. See it in action! 👉 www.nextiva.com/x/contact-cen...
Learn why #OmniChannel #ContactCenter is loved by one and all!
Customers love the fact that the customer rep is already aware of all prior communication across all channels including phone, social media & email! This means no more repeating or updating their queries every single time they get in touch with an agent. They can be rest assured to get an appropriate response or solution in an easier, faster manner.
Agents have the advantage of being up to date with the situation the customer finds themselves in, without having to ask the client. It also ensures they get to deal with a more relaxed & patient customer.
Omnichannel contact centers are a win-win for customers & agents. It saves time & effort for everyone involved!
Looking for the link that Jessica was talking about? The blog with five tips on improving customer experience? We got you:
www.nextiva.com/blog/omnichan...
While on this topic, need a layman's explanation of the difference between a Call Center & a Contact Center? Tom’s great at spelling it out in simple terms. Don't believe us, check out yourself:
• Contact Center vs Call...
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[@nextiva]

Thanks for watching! Interested in moving your business communications to the cloud? 👉 Check out Nextiva at www.nextiva.com, and get started today!

[@Voipbusinesshq]

An omnichannel platform can allow businesses to contact their customers through a channel of their choice and increase engagement. Thanks for providing useful information about the omnichannel contact center.

[@nextiva]

💯 You bet!