Here's Why I Refused to Fly on This Airline - Until Now
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- Опубликовано: 20 янв 2024
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This week I fly on the British low cost airline Norse Atlantic, and talk about why I've refused to fly on them until now.
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It was cheaper to repaint, retrain, and start a new branch of the airline then to sue you.
lol
🤣🤣🤣🤣🤣🤣
And buy a regional airline aswell.
You want to do all of that and then sue him?
No attorneys come cheap. Alas.
When I was a Captain for Norwegian I think I ran across the character who threatened to sue you, my interaction with him was also distasteful. I won’t talk about it on the internet as you might guess his reaction.
The cease and desist notice was interpreted the other way around and they ceased and desist.
No, they ceased to exist 😂
They desisted from existing.@@curtisj2165
They sure ceased and desisted - THEIR VERY EXISTENCE!
Shame on them sending you a letter like that. You’re always polite in your reviews. They need to get over themselves. Oh but wait…they went out of business. 😊
It's a bad precedent to sue journalists for making honest reviews. If anything, they should be taking onboard criticisms to improve their service. I flew NAS twice to NYC in the past, though my first time was in the midst of the 787 Rolls-Royce fanblades saga, which led to the usual 787 being substituted by a HiFly A330, then there was that 737 MAX Transatlantic to SWF that could do with proper IFE and WiFi, and the airport was further away from NYC, which necessitated booking transport separately. Then later, the MCAS saga began, which pretty much finished off NAS's long haul aspirations.
Karma! 😀
Reminds of toilet-gate at Qatar
He got the Josh Cahill treatment
@@Itallianmobboss What I was thinking too.
"Told them to go shove it"
lol i love it....
Politely told them a very British thing
Just to correct: Norwegian didn't go bust. They shut down their long haul department, because they lost too much money on it. Norwegian is still flying short haul in Europe (you can even see one of their planes at approximately 6:16 in the video). Yes, they are flying Norwegian's old planes, prabably because they were available on the market.
If I remember correctly Norwegian operated the brand under two corporations. Norwegian airlines was the Norway based short haul carrier that still operates. And Norwegian Air Shuttle was the low cost long haul carrier incorporated in Ireland and using primarily Indian cabin crew under some visa agreement they made with Ireland. Norwegian Air Shuttle was shut down and clearly all the assets and most of the management just re-opened under this new brand. Still doing their shady practices of hiring cabin crew from places with no minimum wage (Puerto Rico has no minimum wage, despite being part of the US).
Noel Philips being completely uninformed and spouting nonsense as fact? Absolutely shocking.
@@Spalwblow off, choffer
@@mrvwbug4423 They did have several "airlines" (or AOC's). to be able to fly from different countries. But are/were considered one airline from a passengers point of view.
I think even Norse have that.
that was Wizz Air
As most people should know by now, you get the dreaded SSSS on your boarding pass and extra screening when there is something unusual about your travel circumstance. It is often because you bought a one-way ticket, bought your ticket at the last minute, or paid cash for your flight.
Yes, so not so 'random' as the gate agent said haha.
Also the fact that he had only been in the country 12 hours before heading back 😂
Not true. I was picked out. I booked as usual through my company travel agent, on a journey I regularly did every quarter. None of my colleagues (about 20 of them) got selected. There is some selection to random spot checks
@@tedferkin Are you sure you had SSSS pre-printed on your boarding pass by the airline? That is the circumstance I was referring to. There are additional ways to be randomly selected for extra screening. Your boarding pass can be manually marked for extra screening by any TSA officer that handles your pass.
And because you're male. Nothing if not sexist.
I flew Norse premium in July 2023 from JFK>OSL - all Oslo based crew and when I told them I had just done a marathon itinerary BNE>CBR>SYD>CGK>DOH>JFK they looked after me super well, moved me to a quieter spot in the cabin etc etc. Their service was the best I’ve ever had on a low cost carrier and was on par with QR/QF business service. Not to mention the flight was only $550USD!
Noel, I really appreciate and enjoy your content. I’ve got a brain injury so sometimes it’s difficult for me to process and understand things. The way you explain and describe things is absolutely fantastic. It’s done in such a way that it allows those “loops” to be closed. Thank you for the time, effort, energy and passion you put into your work. It’s so appreciated! Cheers!
Thank you for your kind words.
love this I too have a brain injury and helps me understand " loo review" is appreciated thanks!@@noelphilips
Very nice comment. I don’t have a TBI so he has the opposite effect on me.
Im wishing you the Best ❤
Can I just say that time lapse of the potato chips inflating was just a beautiful piece of cinematography! (in Oz We call everything chips)
Just a random fact, I really love that their call sighn is "Longboat" very cool !
I think the old one was "Rednose", which was equally fun.
And the other Norse entity is Longship@@Astro95Media
Nordic, Norseman, Norship, Norstar, Nortrans, Nor Shuttle, Rednose and Noruega have all been used by the different Norwegian-companies over the years.
@DroopyPenguin95 I'm well aware I just enjoy that they are paying homage to the vikings ancestors that originated from Norway.
Speedbird will always be the best call sign in the world (I'm not British, but credit where it's due!), however Longboat is pretty cool since apparently my DNA test showed that I have a little viking blood in me, lol.
Noel--you're most kind and charitable for describing the Norse flight as "good value for money!" @ $1700, the food was sketchy (I note the hockey-puck "quiche" for example) and the lavatory worse so! Seat looked decent, though, so there's that! cheers until the next one!
The food was inedible. Looks like days left over from the corner shop. Even those still look decent and moist when heated.
I just can hope, that your influence and power gets so strong, that you, Josh and others can no longer be silenced, bribed or threatened any longer. You are our spokesman to defend our rights. Thank you.
1:45 Pretending he was just handed his drink 😂
Lolol
looks plausible
Loved that transition
Norwegian still exists, but during covid they scaled down to domestic flights within Norway, and regional flights within Europe.
Norse bought Norwegian's planes and started their trans Atlantic routes. It is a different company, and both are Norwegian companies.
One problem with Norse is that it's constantly changing its schedules, axing routes, destinations and so on. It means travellers who book months ahead may be inconvenienced. I mean Boston and Washington DC were supposed to restart this summer but are now cancelled. Norse's Caribbean network from LGW has been cut back substantially since plans were first announced months ago.
Yeah, I worked for them at one point and they changed the schedule sometimes day of. It was really weird
Yep, all routes out of SFO were quietly just taken off the schedules and the airport doesn't even show up on their website anymore
They’re so volatile, I daren’t book a flight with them. They’re also no longer even that cheap. There were some one way £99 tickets to NYC in October ‘22. Safe to say you won’t find those anymore!
@@joesos Thanks for the reminder. I'd forgotten about SFO. Current routes to MIA and LAX (maybe MSY too) this summer will have reduced frequency from LGW.
11:50 is an MD-80 that was originally delivered to Alaska Airlines in 1990!
I'm really glad RUclips recommended your channel to me. It's been a joy to watch.
Glad you enjoy it!
"That's suspicious" had me laugh out loud in my office... haha
Really enjoyed how casual you were in this video
Great review Noel, the check-in lady at Gatwick was a bit abrupt, i think you did well to get your connecting flight.
Chris.
This reminds me of the time i flew from Cancun to Houston and missed my connection to LA because the customs line was 2 hours long. Once through customs, I was given a new air ticket free of charge to LA (an hour or so later than my original connecting flight) but had to catch another plane to Brisbane, Australia from LAX. Multiple hours later, i arrive at LAX and had to sprint with all my luggage to the other end of LAX (domestic) to the other. Turns out i made it with 15 mins to spare for baggage check in... Travel trauma...
Been there. Done that. At O'Hare. My next trip is to Cusco, so I arrive in Lima around 7:30 AM local time, with my connecting flight to Cuscp at 12:30 local time. Yes, a 5-hour layover. But if the flight is late and/or I have to go through security again, I have time.
Same here. Intentionally built a 4-hour international to domestic layover at ORD on separate tickets just to be safe. Yet just made it to the AA check-in desk at Terminal 5 just as they're about to start boarding the plane at Terminal 3! All thanks to TK taking a 2 hour delay at IST followed by a massive immigration line at ORD (no Global Entry for me as I'm ineligible) followed by another hour long delay to claim my checked bags followed by a really troublesome group of passengers (who were making unreasonable demands to the poor check in agent) in front of the queue at the AA check-in desk just outside Customs on Terminal 5. From then on, I had to catch a shuttle bus to T3, stand on another interminable security line (with no PreCheck or CLEAR memberships) and then sprint to the furthest gate on Concourse H. I miraculously made it as the last pax to board! Only to inconvenience the poor couple who were already upgraded into my first class seats because the gate agent thought I didn't make it 😂😂😂
lol I was still in my first fight city when my connection flight took off because of a 3 hour delay. Ended up being stuck in Atlanta for 5 hours before being put on a red eye flight to Houston
That sausage and crisps looked amazing, but the Nando’s behind you really had me drooling! Thanks for another great video!
From someone who lives in the Moncton area, was nice to hear you comment about flying overhead! Love your videos!
Mr. Noel what a great improvement of your square mic! Looks way better and it works! Bravo👏
To receive a letter like that I think truly summed up the dire state they were in and the dire state of their management at the time. I lived in Dubai for 15 years and flew mostly business all around the world and appreciate good service and value. I’m now in NZ and fly mostly Asian airlines when I can for my APAC business. Keep up the good work.
So glad you made your connection, and that breakfast looked really good. I shouldn't watch your videos when I'm hungry! Glad you enjoyed Last of Us!
Amazing video as always!! Keep it going Noel!!!!!!!!!
Well done Noel for standing your ground. The cheek of some company’s. Hope u had safe travels
Flew Norwegian in 2017 from Oakland, CA to Gatwick -- it was so nice to be 10 minutes to our front door, coming & going, and the service & price were fine. There was even a free lounge in Oakland. Sad to see them go, but less so now that I know how they treated you!
One view of NYC all at once - it is truly amazing! Nice shot of Beantown too!
Great video, Noel. These airport dashes will save you money as you don't need to go to the gym to keep fit!
Wow, what a rude woman on check in.
Thanks for this video. We were thinking of flying Norse from LA to Gatwick this summer. We flew on Norwegian several years ago and it wasn't a bad flight.
Always a great moment when watching your videos, thanks for that
Glad you like them!
Your review of the Norwegian flight was the first video I’d watched of yours :)
I've been waiting to see what your thoughts on Norse were. My wife and I flew Norse in April 2023, which flew round trip from JFK-LGW. It was a great experience in economy. The price definitely played a factor in us choosing Norse.
I had to have that same run in ATL Int from International to Domestic (HND-ATL) and I wasn’t even close to making it. I had to do the walk of shame back to the Delta counter. Happy you made it right in time! Also, I had no idea English people pronounced Quinoa like that! It’s even better than the chips/crisps banter ❤
English people do pronounce it keen-wa like every one else! I think he was just joking
Saying "see you later" to the security, that got me.
Same vibes as saying "thanks, you too" to a waitress that just said "enjoy your meal"
I love it.
I know working at the airport probably isn't the most thrilling job in the world but the difference in customer service between the check in agent and gate security at Gatwick was like night and day in comparison!
Hey Noel, I’d love to see you review air Baltic. There’s also a new train from Vilnius to Riga which would be fun to see you review (maybe try getting the train up to Tallinn too but that requires a change in Valga)
Great review Noel, I'm planning a trip from Berlin to LA later this year so your insight to this flight is very useful. I will definitely be bringing my own food.
I’ve been looking forward to seeing your next video! Sad to hear about the email from them. What jerks. 😢
good to see you a decent audio transmitter 👍
The lue review is the G.O.A.T every time because it always shows the care people put in❤
I got a sampler pack of Walker chips/crisps for Xmas here in Canada, only flavour I liked was prawn cocktail
9:06 wasn’t expecting to see Providence RI in this video
Hey Noel, love your videos. Just wanted to share with you that you can get Walkers crisps at any grocery store, convenience store and petrol station in the United States. They are branded as Lay's chips. Same company, same product!
They aren’t quite the same due to ingredients allowed by the USDA versus those allowed in Europe.
Yeah... i don't quite agree with the last two words. they're definitely different crisps haha
And no salt and vinegar flavour
@@assaf1783 Whaaaaaaaaat?
You can find Walker's in some speciality markets here but I wouldn't say they're the same. Many of the flavors differ.
Run Noel Run! thanks for the video
I flew exactly last year from OSL to LGW in Premium which was nearly empty but it was such a lovely flight!
Happy you made your connection - you did look a bit out of puff! I once had to make a choice between a 2 hour connection from domestic to international or a 10 hour one - so I spent 10 hours in Luton Airport!
Nice view of Moncton. I did my flight training there. Cheers, mate.
Congratulations Noel on 500k Subs, I have been following for ages, but never comment, I just wanna say congrats once again. You are my favorite flight reviewer
Awesome, thank you!
I like your videos, as a curious sort and a pilot, I decided to look at Norwegian UK and Norse, I'm not seeing anything obvious that it's just a shell gave and rebranding. You did not say that it was, but you do imply that or I inferred it based on my ear. I'm not a researcher of corporate structures, and of course maybe some got hired over for skill set or whatever, but the main players named for Norse have backgrounds elsewhere. I could dig into serial numbers of airframes, but I would rather start a fresh coffee and chase away the remnants of yesterday's 6th beer. Keep up the good work !!!!! your Greyhound USA trip deserves a medal for survival.
I support relaxing on a Sunday but the remnants of A 6th beer? That’s gross and a bit worrisome
If an airline threatened to sue me for publicising genuine flaws, I'd avoid them like the plague too.
Beautiful final words! Be kind to one another.
I always see a Norse 787 when flying into Gatwick. They must have quite a lot of slots. Great video as always Noel!
As we are both from Leicester Noel, you must refer to them as crisps. And they are most certainly not for sharing eh Gary!
If you haven’t already get yourself DJI mic V2. It’s float 32 so you can up the volume in post to your hearts content!
Great video as always Noel, can’t think of any video by you I haven’t enjoyed! I’d love to see you try Lauda Europe on our side of the Atlantic. They are owned by Ryanair, but operate A320‘s and have a big base here in Vienna. In Austria you could also try the Vienna-Graz flight by Austrian airlines, which is one of the shortest domestic flights in the world with a jet plane (Embraer 195).
Flew Norse from LAX to Gatwick and it’s one of those things where you can’t complain for the price. $500 round trip and I booked 4 days before takeoff.
I love your videos! One thing, you should turn the background music down on all takeoff rolls so we can hear the beautiful engine sounds and show the whole takeoff and climb!
Noel, we flew on Norse in late February from Gatwick to Orlando, then back from Miami (early March) either side of a cruise. Here's my observations: Gatwick-Orlando first. check in - the Premium (which we flew both ways) was really no different to economy, even though there were fare fewer passengers (no 'premium feel' to it); the departure gate feels like it's MILES from the departure lounge (somewhere near Redhill!). The aircraft: a 787, first time on one for me and really enjoyed it. Closest thing I've found to my much-missed DC10s I used to make a point of flying. Cabin Crew: All Gatwick based, UK crew! We were looked after by a young guy called A.J. who was EXCELLENT from start to finish. Food: not the best I've had, but certainly above average for airline food these days. Loo: it's just an airline bog tbh.... (??) Seat/Space etc: couldn't fault this. Could get in and out past my partner without her having to move at all. In-flight entertainment: A bit too US-centred for my tastes, but I found a couple of films to watch which passed the time. We landed about 30 mins late due to a near-200mph headwind after passing over Ireland, but wasn't a problem for us.
Miami-Gatwick: Miami airport is CRAP. Very poorly laid out, food offerings not up to much (wish we'd got the Brightline train back to Orlando and flown home from there tbh!). Check in again lacked a 'premium feel' - and was more impersonal than Gatwick. Left about 15 mins late as there was an air traffic issue. Cabin Crew: All US, and US based, crew. The female members of the crew were fine. The male 'members' literally couldn't give a toss. Cabin service was rushed and if you wanted anything after two hours into the flight, you had to press the buzzer rather than order on the entertainment system (as we had on the way out). It then took nearly ten minutes (geeky, but I timed it) for anyone to respond.
What's my feeling about the two flights as a whole? If we had taken the US-UK leg first, I would probably never want to fly Norse again. The saving grace for them was down to ONE person - AJ our flight attendant on the UK-US leg out from Gatwick.
However, we flew both ways in a very large premium economy seat and space, with good food, drinks etc included for HALF the price of Virgin or BA on the same routes (I checked and priced it all up before booking). That was a HUGE saving and meant we could enjoy premium economy both ways, not just the overnight back home.
That said, Norse does need to address its inconsistencies which seem to come down to where the ground and cabin crew come from or are based. My sister in law and her husband also flew Norse late last year and one of their cabin crew teams were all from Costa Rica (!) and had little empathy with English speaking passengers.
If Norse were much closer in price to BA and Virgin etc, then this would be a MAJOR issue.
Great video as always Noel! Big fan
Glad you enjoyed!
Ill have to try the Walker Crisps. I like the sound of that crunch.
From south Africa I love u Noel and simple aviation u guys are the best
Another great video always wondered what Norse were like,you haven’t convinced me to fly with them anytime soon though.
Hello Noel! What a rush....The best to you and your family!
Same to you!
Cool that you got a shot of Moncton from that far up. I live just off to the top left of the image on the other side of the Petitcodiac River. If you're ever travelling to the east coast of Canada reach out.
Oh that would be nice, flying down the Eastern Seaboard and seeing the big cities.
Norwegian was my very first long haul Airline to Europe back in 2018. They did have a Boston Logan to London Gatwick route as well, which of course Boston is my "Home Base."
Happy Sundays Noel another great vlog 👍
Glad you enjoyed it
The little pause after you said "but they went bust" absolutely perfect 🤣👌
I literally started eating salt and vinegar walkers crisps as soon as he did lol
I saw on facebook that you fly with MAI to Yangon… Can’t wait to see your video about MAI
Great Noel, seems like the Sausage and crisps/chips may have been the highlight of the trip.
Juat think, your advice to Norwegian to "shove it" must have worked!!!! It wasn't one of your glamarous flights which I love, but it didn't look too bad except for the food. I used to always carry something edible with me when I flew just in case .Sometimes it was just candy but saved me from starving. I always hated having to go from one end of an airport to another to catch connecting flights. One time, I waited at the wrong gate & finally realized it about 5 min before the flight was to depart. I had on high heels & literally ran to the last gate to catch the flight. I was the last one on & then they closed the door & we took off! I'm sure being in London you enjoy the food. There is nothing as good as the food we spent the majority of our lives eating! Glad you made your flight & had some favorite foods!
Another great review Noel. Always tell the truth.
Keep up the good work..
Amazing that you are flying again on the same aircraft.
Flying with Norse to NYC next week! Great review.
Last year, I flew American from SAT to DFW > SPS. The plane that was supposed to be my connection diverted. And the plane that ended up being the connection, was scheduled later. I initially had a 1.5 hour layover. When we landed in DFW, the plane had a few minutes of a delay because the auto-brake system malfunctioned.
I missed my flight by minutes. I ended up taking an Uber back home for a cost of $120.
YASSSS QUEEN.Noel, you have reached a new height for me when I couldn’t love you more. Thanks as always for the vid ❤
Good review Noel. I actually flew Norse roundtrip LGW-MIA-LGW in Premium in November on a work trip. £842 in Premium for excellent service, the best Premium leg room in the skies, and £500-1000 cheaper than BA, Virgin or American on the same dates. I may well uae Norse again on the next MIA trip as well.
Used to fly Norwegian a lot but just Stockholm London and as a low cost outfit it was one of the better ones. They were going bust when I nearly chose them for a pond hop. Aer Lingus won the cost race that day.
Enjoyed the review.
I have never flown on Norwegian UK, but I frequently fly Norwegian Air Sweden, another brand of the same airline (which btw is still very much active under the Norwegian name), and I absolutely love them. Always great service and cheap flights. I wasn't aware the different branches would be so different, but I hope you one day get to experience the far better Swedish branch of the airline. As always, great video though.
Good for you Noel, you’re awesome, they clearly are NOT anywhere near your level! 😊
Felt that Norwegian were a great airline.
We flew 2 premium to Vegas and back in a brand new dreamliner. Service was excellent and enough points to cover return flights for 4 people to Berghan.
It was great to see them taking on the transatlantic big boys at the time as they were offering really competitive pricing and service. Reality was I think they might have expanded too quickly and screwed the pooch. Would also say Gatwick fast track isn't worth it these days as security has gotten a lot more slicker. Last time I had fast track, I got beat e through by a colleague who didn't!
Agree, i flew premium with Norwegian to LAX and it was a very good experience overall.
Agree I've flown with them for nigh on10 years.. loved them
@@ojosazules8828 Well you should try Norse, it's the same concept really and same planes
Great video Noel. Norse was like ex-Norwegian Air Shuttle and LCC long haul. Not as many passengers can afford to fly on AA, BA, or Virgin Atlantic to the USA from London. ETIAS was a new thing for travel to Europe. I prefer LCC short hauls in Europe.
That sausage at breakfast in the airport looks fabulous mate👍🏾👍🏾
the airlines should thank you for posting these videos
TIL about "HP Sauce" and now I must get my hands on a bottle of it. I've always wanted a good condiment to spruce up otherwise boring breakfast sausages and I think this might do the trick!
And thanks for that interesting tale. It's so disappointing when companies confuse legal threats for customer service.
Hey Noel, I've never tried Walker's crisps but at HEB you can find their house brand kettle chips with salt and vinegar. They are amazing! You should give them a go. Cheers from this viewer who lives 20 minutes from IAH!
Thanks for the video, Noel. For connections, I always plan for a minimum of 3 hours just in case. It is more annoying when you get to the aircraft but your bags fail to make the connection.
Hey Noel - wooden cutlery is great saves plastic and keeps us foresters in business 😀
Great video Noel
I managed to do an international-to-domestic connection easily in two hours at Boston without Global Entry last year. However, that was using Mobile Passport Control (with almost nobody else in front of me in the MPC queue) and without a checked bag to collect and re-check, and my international flight arrived on time. Furthermore, Boston is a much smaller and less chaotic airport than Miami.
Nice video as usual! Are all the Priority Pass lounges at Gatwick so bad that it's worth paying airport prices for meal?
Noel, I really like the way you make your trip reports of all your flights, bus rides and train rides. It’s very amusing and entertaining. Can you one day do a first class trip report on the Emirates or Etihad as I want to know if it is really as good as it seems and I want to see how you experience it!
I have 2 Emirates videos, you can see them here www.youtube.com/@noelphilips/search?query=Emirates%20
Will do for sure and I just came back Economy on United from SFO - MEL and Noel, if you ever come back to MEL, you are kinda in for a bit of a wait at baggage reclaim as my stuff arrived 40min after i got there so yeah, if your lucky then it may arrive earlier.
@@noelphilips
You makes us wait to long for your awesome vids…..that’s ok it’s worth it , Keep safe