Hi there! So sometimes it works, sometimes it doesn't. We generally advise our customers to use a different number for any 2FA. The reason being is because virtual numbers are typically easy to obtain, and therefore not the most secure for Banks to verify.
Hey there! It sounds like your account is still in limited mode. To verify your identity, please select the banner at the top of your OpenPhone app and use Stripe to verify. Once your identity is confirmed, your number will function as intended. We value the safety and security of our users, and your cooperation in this verification process is essential to maintain a safe environment within OpenPhone. Please don't hesitate to ask if you have any questions or need help during the verification.
After registering on the webpage, I was unable to subscribe and received this alert: "Subscription is cancelled or expired." On your app, it told me that my account has been blocked manually. Why? I haven't even started using it, but I was blocked?
I tried to create a new account, but it informed me that my US number was already in use by another account. Additionally, I was unable to detach my number from the previous account. What kind of user experience is this?
@@OpenPhone I didn't submit a ticket before, but today, I did. The number is 428573. You blocked my account instantly just after I created it. I thought, OK, no use. But today, I got a $180 bill on my credit card from you. What's your problem?
Our compliance team has concluded its investigation and confirmed that your account is in violation of our Terms of Service. We won't be discussing your specific case on this forum because we do not share account-specific information publicly. They have also already refunded your card, and you should see the refund within 5-10 business days. We hope you have a good day.
I tried to do this but when I went to verify myself via a mobile phone number, it denied me. I'm guessing it's because I'm useing grasshopper. Convidering you are also a VoIP treating VoIP phone numbers as second rate seems counter productive. Your service would be super useful to digital nomads but blocking them from creating an account is stopping your most motivated to buy customers at the gate.
Hi there, in order to verify the account, we would need to use an actual phone number. There reason for that is because when using another VoIP number, it'll bounce back since VoIP numbers can be easily obtained.
Got a message that said you're OpenPhone verification code is xxxx but I never requested that is someone trying to hack me? What should I do? I never even signed up or heard about this company
Hi there, we understand your concern here. This may have happened because someone mistakenly used your phone number or email on signup (spelling error or autocorrect). This can be done on any website’s sign-up, but we want to assure you that you're not being hacked. If you have any further concerns, please email us at support@openphone.com.
So you need a us number to get a us number? Is that correct?
Can I create my own vanity number?
This is a very informative video. Can we get OTP s sent by our Canadian Banks on this virtual phone numbers?
Hi there! So sometimes it works, sometimes it doesn't. We generally advise our customers to use a different number for any 2FA. The reason being is because virtual numbers are typically easy to obtain, and therefore not the most secure for Banks to verify.
but people cannot call me it says it needs to be verified
Hey there! It sounds like your account is still in limited mode. To verify your identity, please select the banner at the top of your OpenPhone app and use Stripe to verify. Once your identity is confirmed, your number will function as intended.
We value the safety and security of our users, and your cooperation in this verification process is essential to maintain a safe environment within OpenPhone. Please don't hesitate to ask if you have any questions or need help during the verification.
@@OpenPhonei have submitted all the documents more then 4 times but still didn’t verified, so what should i do ?
@eddyvlogs_97 Thanks for reaching out. Do you have a ticket number I can take a look at?
Darn
After registering on the webpage, I was unable to subscribe and received this alert: "Subscription is cancelled or expired." On your app, it told me that my account has been blocked manually. Why? I haven't even started using it, but I was blocked?
I tried to create a new account, but it informed me that my US number was already in use by another account. Additionally, I was unable to detach my number from the previous account. What kind of user experience is this?
Hey @betterdesign! Sorry for the negative experience. Can you send me your support ticket number so I can look into this for you?
@@OpenPhone I didn't submit a ticket before, but today, I did. The number is 428573. You blocked my account instantly just after I created it. I thought, OK, no use. But today, I got a $180 bill on my credit card from you. What's your problem?
@@OpenPhone Why did you still charge me even after you blocked my account? 😡
Our compliance team has concluded its investigation and confirmed that your account is in violation of our Terms of Service. We won't be discussing your specific case on this forum because we do not share account-specific information publicly. They have also already refunded your card, and you should see the refund within 5-10 business days. We hope you have a good day.
I tried to do this but when I went to verify myself via a mobile phone number, it denied me. I'm guessing it's because I'm useing grasshopper. Convidering you are also a VoIP treating VoIP phone numbers as second rate seems counter productive. Your service would be super useful to digital nomads but blocking them from creating an account is stopping your most motivated to buy customers at the gate.
Hi there, in order to verify the account, we would need to use an actual phone number. There reason for that is because when using another VoIP number, it'll bounce back since VoIP numbers can be easily obtained.
que gran estupides jajaja , que verguenza esta empresa
Got a message that said you're OpenPhone verification code is xxxx but I never requested that is someone trying to hack me? What should I do? I never even signed up or heard about this company
Hi there, we understand your concern here. This may have happened because someone mistakenly used your phone number or email on signup (spelling error or autocorrect). This can be done on any website’s sign-up, but we want to assure you that you're not being hacked. If you have any further concerns, please email us at support@openphone.com.