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Fair enough and yes, that's our story from 2018, but I do share about being a lot more precise with ICP as my #1 thing I'd do differently so I do agree with you there. I also share upfront that we're a horizontal product serving many industries and use cases intentionally, so we went into this knowing we'll be building something for multiple personas. Some folks may not want to build a horizontal product and not all of what worked for us would be relevant to them.

good question! Instead of blogging on Medium I should've started our own blog on the website so we can get our domain reputation established

so happy to hear it!

Glad this resonated and yeah that's a part of the journey :)

Glad to hear it and thank you!

Where do I even start :) Tbh those were pretty simple "spammy" posts that looked like ads. I made enough of those that folks must've flagged me. Lesson learned!

In our case, since we are building OpenPhone and using OpenPhone, we'd send a text message within our own product to say hi and welcome new users. In your case, you can do several things. Maybe send a welcome text message if folks opt-into SMS. (the opt-in can be a part of the sign up flow). When asking folks to opt-in, you can mention what they're opting into

@@DarynaKulya That makes perfect sense, thank youu!

thank you, love your product

Great video, thanks for sharing!

thank you so much for making this video, it's a lifesaver!

Hi @adamsylvester! We are currently in private beta and are getting ready for public beta soon :)

@@OpenPhone I’ve run both of my businesses on OpenPhone since 2022 but we’re strongly considering switching to Ring Central because we’re having so many issues with connectivity that the support team isn’t taking seriously. It’s been happening for 3+ weeks. Our frustration has reached a tipping point. Feel free to have someone reach out to me if you’d like to help us resolve these issues.

@@adamsylvester Hi Adam, we're sorry to hear that. We have found your open support ticket and it looks like our support team is in contact with you.

Hi there, our compliance team has concluded its investigation and confirmed that your account is in violation of our Terms of Service. We won't be discussing your specific case on this forum because we do not share account-specific information publicly. If you'd like to discuss privately, then please follow up on your active support ticket.

It may be possible to build an integration with AI in connecting with our API end, though you will want to speak with your developer on this and how it would work. In the meantime, we do have AI suggested texts on how to respond to some incoming messages here: support.openphone.com/hc/en-us/articles/16422146691351-How-to-get-AI-suggested-text-responses

workload can connect openphone with chatgpt/openai and interact with assistants.

Contact Status in this video is a custom property added to the contact's card! For more information about custom properties, here is our support article! support.openphone.com/hc/en-us/articles/1500009885801-How-to-use-custom-properties-for-your-contacts You can see what custom properties you have with your contacts through this API endpoint here: www.openphone.com/docs/api-reference/contact-custom-fields/get-contact-custom-fields

Hi there! If you'd like to send me an email, I'm happy to discuss it in detail. But, basically, our CRM integrations are a one-way sync from your CRM to OpenPhone. They will not sync to OpenPhone until you have contacted them via your CRM. help+cristina@openphone.com

what is your CRM? There is a tool called workload that has openphone integrations and several CRMs (HubSpot, Pipedrive, Apollo, etc.).

Can we use this for go high level. However m

Hi there! Are you on the Business plan or Starter? If you're on the Business plan and you don't see the beta option, please feel free to send me a DM with your email address so I can get you access. :)

@@OpenPhone yes on the business plan. Shooting a message now (to Daryna?). Thank you

@@OpenPhone i cannot see a message on youtube

Hi there! The call flow builder (currently in beta) is available on the OpenPhone web and desktop apps. To enable it: 1. Go to Settings > Phone numbers. 2. Select the desired phone number. 3. Under Call flow, click *Try this beta*. 4. Select the sample call flow canvas and click *Edit call flow* to access the builder.

@@OpenPhone Under Call flow, mine does not show *Try this beta*

Hey there! We completely agree about the tutorials. Please feel free to email me directly at help+cristina@openphone.co with details. I would love to hear what you'd like us to cover. In the meantime, if you haven't already, check out our subreddit, u/OpenPhone. It's a great space to share tips and tricks with fellow users in the community.

Hi there! Do you mean group group calling? If so, you can learn more here: bit.ly/3BZQLf6 If that's not what you mean, can you send me an email at help+cristina@openphone.co? I'll be happy to help you.

We do not currently support OTP/2FA.

Hi there! Yes you can! You can go to www.openphone.com/podcast and click the Spotify link to find our playlist. (:

Thanks! 😊

Hi there! You can always direct message us on X or Instagram, we would be happy to hear from you and see how we can assist! (:

Hi there! Our compliance department works diligently to ensure that OpenPhone is used responsibly. In addition to requiring A2P registration, we enforce strict rules about contacting people without prior consent. If you’d like more information, feel free to reach out to our Support team!

Hi, @davidmacgown321! Thanks for your interest in OpenPhone! Your phone number will work with Sideline until the porting is completed. The transition will be seamless. You will only experience downtime if you haven't registered for A2P and intend to send SMS to US numbers. Please feel free to submit a support ticket, and we will be happy to answer all your questions!

Hi Kay. We replied to your Instagram DM, but have not received a response. Do you still need assistance?

Hi Kay. We replied to your Instagram DM, but have not received a response. Do you still need assistance?

Hi Kay-Ann! We responded to your DM on Instagram, and more than willing to assist you there. This is not the experience we want for our customers. Looking forward to hearing back from you.

Hi Kay-ann, we responded to your DM on instagram, and we more than willing to assist you there! This is definitely not the experience we wish for our customers to have. Looking forward to hearing from you!

Hi there! There is a subscription fee for each user. You can learn more here: support.openphone.com/hc/en-us/articles/1500009861022-How-much-does-OpenPhone-cost If you need more details, please feel free to email us at support@openphone.com.

Yay! Please let us know what you think. We love feedback, good or bad! <3

Hi there! You can share your number with your team using these steps here! support.openphone.com/hc/en-us/articles/1500009885881-How-do-shared-phone-numbers-work

Glad you enjoyed it, Chris!

Lots of great nuggets here. Appreciate you!

I tried to create a new account, but it informed me that my US number was already in use by another account. Additionally, I was unable to detach my number from the previous account. What kind of user experience is this?

Hey @betterdesign! Sorry for the negative experience. Can you send me your support ticket number so I can look into this for you?

@@OpenPhone I didn't submit a ticket before, but today, I did. The number is 428573. You blocked my account instantly just after I created it. I thought, OK, no use. But today, I got a $180 bill on my credit card from you. What's your problem?

​@@OpenPhone Why did you still charge me even after you blocked my account? 😡

Our compliance team has concluded its investigation and confirmed that your account is in violation of our Terms of Service. We won't be discussing your specific case on this forum because we do not share account-specific information publicly. They have also already refunded your card, and you should see the refund within 5-10 business days. We hope you have a good day.

This is THE BEST comment. Thank you!