2024 ZKast #83 with Mike Wallace of AWS at Customer Contact Week 2024 in Las Vegas

In this #ZKast I talk to Mike Wallace, America Solution Architect with ‪@amazonwebservices‬ at #customercontactweek in Las Vegas
In the week, Wallace shares his thoughts from the show. He also talks about the impact of artificial intelligence and the impact to the agents
He also talks about the refreshed Amazon Connect Workspace and other new features
For more information on Amazon Connect, see:
aws.amazon.com/pm/connect
‪@amazon‬ #cloud #CCaaS #contactcenter #AI #GenAI