It is illegal and nobody should take it from anybody else. One thing is a delayed delivery or damage in the items (that could happen by accident during transportation), I could give another chance; but another to keep both and stay silent.
Yup. They probably do it because unfortunately many people wouldn't notice until it was too late to do a chargeback for not getting what they ordered. This is another reason to always use a credit card for orders like this.
@florencejones552 nepotism, a sex tape, famous parents, money. They cash grab crap to stay relevant, in my opinion, not to mention the toxic way they have impacted young women and girls around the world with their blatant and obviously photo shopped (to the enth degree) image, the lies they tell about it and the lies they tell about surgery. I have no issue with cosmetic surgery if it helps the person, I do have an issue with lying about it to sell an image/product though, all of which they have done. But that's just my opinion. I know they have die hard fans who think they can do no wrong and that's cool to I guess, but in my opinion they are not the poster family for 'hard work'
my sister and I own and operate our own company, and if literally anything is ever on back order, we immediately write it on the receipt (handwritten) and send an email immediately explaining what is going on with an estimated time of when stock should be back in. If it’s over certain amount of time, we absolutely give a refund for the item purchased. With how big the Kardashian/Jenner name is, they should be able to do the same no matter what edit: apologies for the misspellings originally, I was using siri to type and it just was messy
If they have a no return, no refund policy they MUST deliver you what you ordered within the time they've specified, cause that's some lawsuits right there.
I just started watching you and I'm totally addicted!! I can't stop watching your videos! Thank you for being so sweet and such a joy to watch. I find myself smiling, or laughing, through all your videos!!
It's not them that really runs that all though. They just are the figure head and name sake. They have people that run these companies and shipping is typically outsourced too.
I absolutely love your channel and have for soo long, personally I see a huge difference with the colour pallets especially when it comes to your skin tone wanting a warmer or solid colour scheme
Keeping your money and not telling you is stealing. They clearly don't appreciate your repeat business. I love the palette colors, but the are strikingly similar. Hope, your shelf of clear wonder is so pretty!
Skims tried to pull a fast one on me too. I ordered a dress and I waited like 3 weeks before I reached out cuz it never showed up. They told me it was out of stock and returned my money, but only after I email them. Then about 10 days later the dress shows up! And you better believe they snatched back the money they refunded me 🤣🤣🤣🤣
Did you tell them it had showed up? Should have kept your mouth shut, after all they put you through you deserve the free dress! Plus Kim’s a millionaire, she won’t miss it🤷🏻♀️
Did they send a shipping confirmation email? If they haven’t sent it then you should start to question what was going on after a few weeks! They are definitely betting on some people forgetting their package or to be scared to ask for a refund, so they can keep the money without sending anything… Why is the product even still available on the website? If it’s out of stock then the website should reflect that… i’m not sure if they are able to recharge your card seeing as you already spoke to them and got your refund because the product was out of stock so if they accidentally sent it to you then that’s their problem. They didn’t want to lose out on the sale, so they still sent it. Imagine it was never out of stock it’s just an excuse, and as soon as you emailed them then they sent it but they couldn’t tell you that LOL
@@jessschwarze8126 A lot of companies are REALLY bad about inventory management and selling items that are out of stock - Knix has to be one of the worst. (Or at least, it happened to me so much over there I refuse to shop with them anymore.) I haven’t had any issues with Skims, thankfully, but it doesn’t surprise me that their inventory management and customer service are playing left hand doesn’t know what the right hand is doing (only because that too seems to be the norm in business now).
Tbh buying from a brand that does no refunds and accepts no returns is in itself the biggest red flag to me no matter how big and well known the brand is. 🤦♂️
If ever an online vendor does not ship product ordered, and refuses to refund your money, report that to you Attorney General's office post haste. It will be investigated and an online vendor could find themselves no longer being permitted to conduct business with residents of your state. Not making this up. Had such a situation and my state's Attorney General's office explained the above to me that the online vendor can get their license to conduct business yanked real fast for not refunding when they won't provide the merchandise.
I had to pause your video half way through, just to tell you that your nails are everything! I could never pull them off but they look sooo good! Carry on! Love your videos too!
oh the lip liners that you sharped with the sharpner are the best! you can get the tip sharp enough so the line turns out really crisp. I've been so annoyed this version of liners is getting harder to find on a lot of brands these days.
I just subscribed cuz of my best friend and I am literally SO glad that she told me about ur channel because I am literally OBSESSED! So TYSM for having a channel or else I would be SO bored ALL day! Luv u so much!!!!!
Just wanted to say i'm a newer fan I enjoy your content if I have a bad day and watch any of your videos new or old they make me smile, and you did such a great job with the makeup!
I love HOPE , she is first of all real (which is so rare in influencers and youtubers today) its like watching your friend or sister , she really gives out positive energy and lights up my day!😍😍❤
Kylie cosmetics used to be apart of color pop, when she started making the lip kits ppl must’ve noticed they were similar bc colorpop discontinued my fav lipsticks ☹️
My niece was 14 when she ordered Kylie's first make-up, not sure what all she ordered but I do know there was eyeshadow, mascara and liner. I know about those three because we sat in an ER with her all night because she went to a school dance, dance quite a bit when suddenly her eyes started to burn. The ER doc's said it had to be the make-up. We threw it all away and as a present I bought her some things from Ultra that didn't harm her. My family won't order anything, not clothes, not perfume, not anything from that family. Do you know that they don't do charity? They appear at charity functions but they get paid to appear. There's really not anything I like about them.
I love you so much hope! You always put a smile on our face and make us happy whenever a new video comes out! You always put so much time and effort in all of your videos just to make us happy! I’ve been watching you for 3 1/2 years and I definitely don’t regret it!💕 you are so pretty too!
Hope, thank you for making amazing videos. I've been watching your channel for about 12 months now. My dog oscar got diagnosed with epilepsy in August last year and watching your videos helped me to deal with his diagnosis. I also may be autistic but have to wait 2 years just for an assessment. So again, thank you so much because you've given me that little extra piece of hope in my days ️
Mario’s is similar but more warm tones and the skkn one is more cool toned, it’s kinda silly bc they are all matte neutral brown eyeshadow palettes… like they can’t be that different
I’m 52 and I’d prefer Kylie’s over Kim’s. Just because I’m older doesn’t mean I like boring and beige!! Plus, I shouldn’t have to pay more just because I’m older!! Kim has lost the plot. She thinks boring and beige equals sophistication but no, Kim. You are just boring and beige. Thank you for reviewing them Hope!!
Thank you! I'm 32 this year and even back in the KKW beauty days Kim's packaging was boring AF! And also, Kim IS boring and beige! Have you seen the inside of her house?!
This is just simple personal taste. It’s fine not to like it but you really shouldn’t be mean and rude about people who really like neutrals like beige. Just say you prefer Kylie’s.
Hope is my absolute favorite RUclipsr. She's famous but so down to earth. That's one thing I love about her! Gosh, it would be a dream come true for me to see her in real life, but since that will never come true, watching her videos, sometimes twice 😁, is the next best thing. Wish you a nice weekend and many hugs and treats to Leo ❤❤❤
that’s so annoying you didn’t even receive your order! they’ve had problematic shipping and products for years, they’re billionaires you’d think they’d be more on top of these things :(
At 13:00 to 13:04 the video goes completely black with no sound and skips to her talking about something not showing up. Is that happening for anyone else?
Personally, I wouldn’t buy from them again or support their business because what they did to you is wrong you should get your money back. You don’t deserve that you deserve your makeup ❤🥲
Hope, thank you for making amazing videos. I've been watching your channel for about 12 months now. My dog oscar got diagnosed with epilepsy in August last year and watching your videos helped me to deal with his diagnosis. I also may be autistic but have to wait 2 years just for an assessment. So again, thank you so much because you've given me that little extra piece of hope in my days ❤️
NGL, I hate everything about the Kardashians and Jenners (I do love makeup though). The fact that they don’t tell you what happened to the rest of your order and made a no return and no refund policy is SHADY AF. I will not be supporting anything they do….
Love the dedication to matching the nails with Kylie and Kim, Hope!
Omg I swear every video I've watched this guy has commented on it!!
@@not_dhriti Yes!
Ik
Thanks for putting so much time and effort into your videos!
Nice video
Nice❤❤
Nice
Get yourself the NYX Ultimate Shadow Palette in Warm Neutrals and save yourself $45 and the hassle of Kardashian-style shipping
Thank you for this comment! I’m gonna order the Nyx one 😅
Nyx eye shadows lack pigment 😢
Her MUA Mario released the exact same palette. They're laughing at you, don't you notice?
@@lizaschkolnikova9416get the nyx white stick and use it as a base pigment will pop and be cheaper
Hope, maybe you find your lost package in a future "Lost Mail Package" video! Lol 😆
The no refund policy and the lack of communication when the order is wrong or parts or missing is why I only buy Kylie products through Ulta now tbh
Fr, shipping from the site sucks and it hasn't improved since it launched. You are better off buying it at Ulta
Why do you buy Kylie products at all!? She thinks you are a fool... laughing all the way to the bank. Ugh.
I only knew they existed cause of a Kylie cosmetics vending machine in the airport lol
Keeping your money without sending you the stuff should be illegal. I wouldn't buy from them ever again if that happened to me.
Wdym???
Exactly it’s called theft!
It is illegal and nobody should take it from anybody else. One thing is a delayed delivery or damage in the items (that could happen by accident during transportation), I could give another chance; but another to keep both and stay silent.
@@WillowSage-zh7ejwatch the video first then you’ll know
Yup. They probably do it because unfortunately many people wouldn't notice until it was too late to do a chargeback for not getting what they ordered. This is another reason to always use a credit card for orders like this.
I legitimately cannot understand why people continue to support this family
Same
Because they work hard for what they have made for themselves like how else to you get rich and famous. I’m sorry you don’t understand that.
@florencejones552 nepotism, a sex tape, famous parents, money. They cash grab crap to stay relevant, in my opinion, not to mention the toxic way they have impacted young women and girls around the world with their blatant and obviously photo shopped (to the enth degree) image, the lies they tell about it and the lies they tell about surgery. I have no issue with cosmetic surgery if it helps the person, I do have an issue with lying about it to sell an image/product though, all of which they have done. But that's just my opinion. I know they have die hard fans who think they can do no wrong and that's cool to I guess, but in my opinion they are not the poster family for 'hard work'
@@florencejones552 sure Flo whatever you say
@florencejones552 Wouldn't have been possible if the sex tape wasn't leaked
my sister and I own and operate our own company, and if literally anything is ever on back order, we immediately write it on the receipt (handwritten) and send an email immediately explaining what is going on with an estimated time of when stock should be back in. If it’s over certain amount of time, we absolutely give a refund for the item purchased. With how big the Kardashian/Jenner name is, they should be able to do the same no matter what
edit: apologies for the misspellings originally, I was using siri to type and it just was messy
This is absolutely how a business should be run 👏👏 I hope your business with your sister succeeds and thrives! :)
exactly!!! I wish you both much success.❤
I received the bag from Eyescream and it was slit open and all the products taken. If a customer told you that, what would you do?
I wish you much success
which is the appreciative thing to for your customers.....just so outrageous these supposed big name business women dont know that.
If they have a no return, no refund policy they MUST deliver you what you ordered within the time they've specified, cause that's some lawsuits right there.
13:01 theres like a black screen we see for like 5 seconds just wanted to let you know ❤
Yes there is a black screen
I thought it was some problem from my end but no 😅
yess i thought it was my phone
Girl same I thought it was my phone
I was so confused about this!!! Came to comments to see if it was just me
I thought my power went out at first. 😂
I just started watching you and I'm totally addicted!! I can't stop watching your videos! Thank you for being so sweet and such a joy to watch. I find myself smiling, or laughing, through all your videos!!
It's insane to me how such a popular and rich woman especially a Kardashian, can mess up with shipping THAT BAD.
It's not them that really runs that all though. They just are the figure head and name sake. They have people that run these companies and shipping is typically outsourced too.
You think the Kardashians are in those factories shipping those products? No...
but they hire and don't fire the people that do.@@amymckay23
It’s not them.
wdym@@ChaiMuun
I absolutely love your channel and have for soo long, personally I see a huge difference with the colour pallets especially when it comes to your skin tone wanting a warmer or solid colour scheme
Keeping your money and not telling you is stealing. They clearly don't appreciate your repeat business. I love the palette colors, but the are strikingly similar.
Hope, your shelf of clear wonder is so pretty!
Did it go all black at 13:05 for anyone else?
4 me too
me too
me too
Same weird
Me 2
Skims tried to pull a fast one on me too. I ordered a dress and I waited like 3 weeks before I reached out cuz it never showed up. They told me it was out of stock and returned my money, but only after I email them. Then about 10 days later the dress shows up! And you better believe they snatched back the money they refunded me 🤣🤣🤣🤣
Did you tell them it had showed up? Should have kept your mouth shut, after all they put you through you deserve the free dress! Plus Kim’s a millionaire, she won’t miss it🤷🏻♀️
@@NeishaKW22 lol I didn't say a thing. I was planning on enjoying my free dress
Did they send a shipping confirmation email? If they haven’t sent it then you should start to question what was going on after a few weeks! They are definitely betting on some people forgetting their package or to be scared to ask for a refund, so they can keep the money without sending anything… Why is the product even still available on the website? If it’s out of stock then the website should reflect that… i’m not sure if they are able to recharge your card seeing as you already spoke to them and got your refund because the product was out of stock so if they accidentally sent it to you then that’s their problem. They didn’t want to lose out on the sale, so they still sent it. Imagine it was never out of stock it’s just an excuse, and as soon as you emailed them then they sent it but they couldn’t tell you that LOL
@@jessschwarze8126 A lot of companies are REALLY bad about inventory management and selling items that are out of stock - Knix has to be one of the worst. (Or at least, it happened to me so much over there I refuse to shop with them anymore.) I haven’t had any issues with Skims, thankfully, but it doesn’t surprise me that their inventory management and customer service are playing left hand doesn’t know what the right hand is doing (only because that too seems to be the norm in business now).
How did they take your money again tho??
Tbh buying from a brand that does no refunds and accepts no returns is in itself the biggest red flag to me no matter how big and well known the brand is. 🤦♂️
Kylie’s side looks more Bratz. Kim’s side looks more barbie. Personally I prefer Kylie’s side.
I prefer Kim! (In my opinion)
@@Melmyking it’s a more softer look ain’t it.
@@sullysullivan1187 yeah!
@sullysullivan1187 i prefer Kylie’s too ❤
Same
hopescope is the only youtuber i can watch without skipping been watching since she began ❤️❤️ always excited when she post a new video
If ever an online vendor does not ship product ordered, and refuses to refund your money, report that to you Attorney General's office post haste. It will be investigated and an online vendor could find themselves no longer being permitted to conduct business with residents of your state. Not making this up. Had such a situation and my state's Attorney General's office explained the above to me that the online vendor can get their license to conduct business yanked real fast for not refunding when they won't provide the merchandise.
This happened with me so tysm for this tip and I will be more prepared next time. 😊
And also why you dispute charges with credit card company...have them go to bat for you!
Yep, how could I forget that. Definitely dispute the charge with your credit card.
I was going to suggest the same thing.
Also contacting the Better Business Bureau (BBB) can help also.
Btw hope 13:01 ur camera went black idk if it’s supposed to do that but it did
I find it really interesting how Kim's looked more pigmented in the finger swatch and yet kylies looked so much more pigmented on the eye.
Cuz to me Kim is not my fav but this girl really wanna make Kim product look bad n many influencer do this
This can happen. If the formula is more creamy, it will show more pigmented when applied with the finger versus with a brush
I’m OBSESSED with your hair color! Darker hair definitely suits you better. I really loved the pink but you are rocking tf out of this color!
Did Hope do her nails to match Kylie on one side and Kim on the other? Wow. 🤩 That is professional dedication to the craft.
I had to pause your video half way through, just to tell you that your nails are everything! I could never pull them off but they look sooo good! Carry on! Love your videos too!
So excited every time I see a new hope video out! You just send out such positive vibes even if you're frustrated/annoyed lol
oh the lip liners that you sharped with the sharpner are the best! you can get the tip sharp enough so the line turns out really crisp. I've been so annoyed this version of liners is getting harder to find on a lot of brands these days.
I agree but its also hard to find a good one when you do find them.
Okay the Kardashian Frankenstein graphic killed me on the spot though
another amazing video witch is honestly not surprising considering that you take time just to make videos just for us. Thanks so much Hope xx
I just subscribed cuz of my best friend and I am literally SO glad that she told me about ur channel because I am literally OBSESSED! So TYSM for having a channel or else I would be SO bored ALL day! Luv u so much!!!!!
I feel like this makeup is really similar to the KKW line but cute!! 🩷
HOPE!!! I love you sooo much. I've been a fan for over 3 years. I would love an Old Navy haul. LOVE your content!!! Keep it up!
not me binging hope and then getting a new hope notif ahhhhhh love you bestie
There is a black screen at 13:04 and we missed a bit of what you were saying. Love your videos all the way from Namibia
Hi Hope!!!! I love your videos so much!!!!!! 😊😊
also can we just talk about how pretty Hope is!!?? 🥰😍
She is gorgeous ❤
Can you compare Selena and hayley beauty products I really want to buy one and i am confused
Love you videos❤❤
This actually helped so much!!
I was going to buy some these items
So thank you! ❤
Just wanted to say i'm a newer fan I enjoy your content if I have a bad day and watch any of your videos new or old they make me smile, and you did such a great job with the makeup!
Ive been waiting for weeks for you to make a new video and Love your vids
I love your hair!
Could you please do another mini products video that you do the mini house you are so amazing thank you love ya
Happy birthday hope 🎉🎉🎉🎉 you are my favorite RUclipsr ❤❤
U ARE ONE OF MY FAVORITE RUclipsR🌸🌸🌸
❤your hair!! It is soo beautiful!!
I love HOPE , she is first of all real (which is so rare in influencers and youtubers today) its like watching your friend or sister , she really gives out positive energy and lights up my day!😍😍❤
Oh my gosh do you watch Mia maples!! Her and hope are so amazing to watch
Same
@swi dooeetroseneko
I love these type of videos!!
Kylie cosmetics used to be apart of color pop, when she started making the lip kits ppl must’ve noticed they were similar bc colorpop discontinued my fav lipsticks ☹️
Another amazing post, Smitha! and you are so beautiful ❤️
Is it just me or is her hair AMAZING🤩!!!
I’m so glad that your honest bc not a lot of influencers are
My niece was 14 when she ordered Kylie's first make-up, not sure what all she ordered but I do know there was eyeshadow, mascara and liner. I know about those three because we sat in an ER with her all night because she went to a school dance, dance quite a bit when suddenly her eyes started to burn. The ER doc's said it had to be the make-up. We threw it all away and as a present I bought her some things from Ultra that didn't harm her. My family won't order anything, not clothes, not perfume, not anything from that family. Do you know that they don't do charity? They appear at charity functions but they get paid to appear. There's really not anything I like about them.
I just love your vids i watch literally all of them and replayed i loveee themmm
I LITERALLY LOVE HOPE!!!! She’s such an inspiration. she is my icon. i look up to her. I love you hope❤️❤️
Omg I love your videos I always binge watch them ❤
I’ve been waitinggg for a new video!!!
I love your videos!!
I’m OBSESSED with your hair color! Darker hair definitely suits you better. I really loved the pink but you are rocking tf out of this color!❤
Love this!
I love you so much hope! You always put a smile on our face and make us happy whenever a new video comes out! You always put so much time and effort in all of your videos just to make us happy! I’ve been watching you for 3 1/2 years and I definitely don’t regret it!💕 you are so pretty too!
i love your videos so much! Your the best Hope!❤❤❤
You made me nervous to the blackout part. I thought something came up with my phone! 😵💫🥲 Anyway, great video as always 🩷
Hi hope can you please do a review on temu clothes and shoes if you can’t then don’t worries ❤
Hope, thank you for making amazing videos. I've been watching your channel for about 12 months now. My dog oscar got diagnosed with epilepsy in August last year and watching your videos helped me to deal with his diagnosis. I also may be autistic but have to wait 2 years just for an assessment. So again, thank you so much because you've given me that little extra piece of hope in my days ️
Hope! You should try doing popular makeup brands compared to the E.L.F dupes!
Hope, maybe you find your lost package in a future "Lost Mail Package" video! Lol 😆
You are gorgeous! I love the hair colour, hair style and outfit ❤❤😊
Mario’s is similar but more warm tones and the skkn one is more cool toned, it’s kinda silly bc they are all matte neutral brown eyeshadow palettes… like they can’t be that different
Love your haircolor!!!
I’m 52 and I’d prefer Kylie’s over Kim’s. Just because I’m older doesn’t mean I like boring and beige!! Plus, I shouldn’t have to pay more just because I’m older!! Kim has lost the plot. She thinks boring and beige equals sophistication but no, Kim. You are just boring and beige. Thank you for reviewing them Hope!!
Thank you! I'm 32 this year and even back in the KKW beauty days Kim's packaging was boring AF! And also, Kim IS boring and beige! Have you seen the inside of her house?!
This is just simple personal taste. It’s fine not to like it but you really shouldn’t be mean and rude about people who really like neutrals like beige. Just say you prefer Kylie’s.
I personally love the neutrals. ❤
Maybe it where u live but I don’t really know 😂 😅 and I looove u woo mich hope and u slay all day❤🎉
Hope is my absolute favorite RUclipsr. She's famous but so down to earth. That's one thing I love about her! Gosh, it would be a dream come true for me to see her in real life, but since that will never come true, watching her videos, sometimes twice 😁, is the next best thing.
Wish you a nice weekend and many hugs and treats to Leo ❤❤❤
Congrats on your 420th video Hope!!
that’s so annoying you didn’t even receive your order! they’ve had problematic shipping and products for years, they’re billionaires you’d think they’d be more on top of these things :(
Love this video and all your videos ❤
their stuff is waay too expensive to be fumbling the bag every time you order!
"That wasn't supposed to happen," so iconic. ✨
3:42 the exact same thing happened to James Charles!!! 😥
Wake up our queen posted (early team) ❤❤❤❤👇👇👇👇
At 13:00 to 13:04 the video goes completely black with no sound and skips to her talking about something not showing up. Is that happening for anyone else?
Yeah me too
Personally, I wouldn’t buy from them again or support their business because what they did to you is wrong you should get your money back. You don’t deserve that you deserve your makeup ❤🥲
Hope, thank you for making amazing videos. I've been watching your channel for about 12 months now. My dog oscar got diagnosed with epilepsy in August last year and watching your videos helped me to deal with his diagnosis. I also may be autistic but have to wait 2 years just for an assessment. So again, thank you so much because you've given me that little extra piece of hope in my days ❤️
Hope I love your content your always so honest and put so much effort into creating such quality content! ❤❤❤
I have never had this issue with skims but did buy the cotton bralettes after seeing your videos. By the way get the 2xl not l or xl, just more comfy.
Yes, I liked my own comment
Omg in 2 days I have 1.6K likes thank you so much
Here’s a medal 🎖I’m not surprised
I really wanted to have 1M at least, help me
@@universaltoonswhen I watched a beta squad vid u said the same thing
@@universaltoonsomg stop your not going to get a camera and you are lieing🙄
@@universaltoonsI thought it was 20k 😂
Omg hi.I am your biggest fan I love you so much I am subscribed and liked.I love you ❤Sydney I love you
We needed this video! Especially because you have bought from their clothes brands! Also Hope you look so pretty!
13:00 HOPE, WHY ARE YOU PLAYING PEEK-A-BOO WITH US??? 😭😭😭
NGL, I hate everything about the Kardashians and Jenners (I do love makeup though). The fact that they don’t tell you what happened to the rest of your order and made a no return and no refund policy is SHADY AF. I will not be supporting anything they do….
Great video Hope glad I came across it I was ordering from SKKN no longer placing that order. No need to try 😊will be trying the NYX Palettes.
Hope, you are one of the best RUclipsrs that are honest with reviews and all!❤
Love your new hair color!
12:58 did it cut out?, is it just me or is it like that for everyone-
I was waiting for hope to post! 💝
Hi hope I’ve been watching for 2 years I love ur vids!!!
Love the nails😍
I have never been a fan of the Kardashians or Jenners but the kkw make up was seriously so so good
Loved the top Hope ❤
The Kim’s pallet is literally the makeup by Mario pallet look it up if you don’t believe me it’s the same colors 😅
The top looks so good on you ❤
Oh no :( i think you should sue them cause its robbery!
I love hopes videos ❤❤