We’ve only had the cameras up and running for a short time. ruclips.net/user/postUgkxOXxsTZ3ptV_Pk0fFl8bNZvVqeoqBQFwe So far we love them! I got the outdoor mounting kit for them and they were easy to install. Once you download the app, it walks you through the very easy set up. The clarity, and range is awesome. I am thinking seriously about adding another camera or two to my 3 camera system. The price is lower than a lot of comparable systems.
I've had Wyze cameras for several months, they are nice when working, but they eventually always have connectivity problems, power cycling does nothing, power cycling the modem does nothing. Sometimes they eventually start working again on their own or partially work for a few seconds then recycle again and I've tried everything and nothing resolves the connectivity failure.. Along with the Wyze cams I have Ring cameras and alarm on the same internet and modem, the Ring cameras never have this problem, but they also cost a lot more. I've had the Wyze cams work properly for months then start having connectivity failures for no apparent reason that lasts way too long.
I've had slight issues connecting sometimes but they've always connected pretty quick. Until now. I had to delete it to try and re-add to app and cam won't even turn on. Any suggestions. I've tried holding setup and nothing.
So I have had my Wyze v1 for 3 years Never had a problem until yesterday. Gonna try power cycle. FYI My Ring doorbell I have unexplained connectivity PROBLEMS From the first week and the support is terrible the camera can’t be recycled unless taken off the door.
I have a wize cam V2 and every time it gets an update it won't reconnect last time it took a week today I'm at day three and I'm giving up hope I don't know what it is with these cameras I knew better letting it have an update but I thought it's okay and went ahead and did it anyways boy am I regretting it I personally feel like the camera should be replaced since it clearly has issues and I'm not the only person I'm seeing that is going through this
@@777goldcoast took a week again but I finally got it reconnected the next time it happens is going to be a hammer and barbecue for sure! And although they tried to help they were less than helpful they just kept moving me back to troubleshooting the same things that I went through already restarting all that crap the cam it's just a piece of crap
We’ve a bunch of Wyze cameras….work great. What I want to say though is it’s so refreshing to listen to a young person that doesn’t upspeak! Drives me bananas! Not every statement is a question, so don’t make it a question. Congratulations Wyze, great spokesperson.
My wyze worked prefectly for a month or so. For the last few months it has sat unplugged on a shelf. Decided to try it again today.. and the same thing. No live feeds, just the error 90
Thank you for reaching out to us and we're sorry to hear that you're having an issue with your Wyze Cams, Yaya. What color is the light on the camera when you are trying to connect? If the light is flashing yellow you may need to set up your camera again and once you go through the setup process you should be able to connect to the live-stream. If you are still having issues after you try that, we'd recommend reaching out to our support team so we can help figure out what is going on. :)
I’m having the same problem mine was also unplugged on a shelf for like a month and I tried using it again and it doesn’t wanna connect to my phone anymore
@@nightcam3190, you might need to set up the camera again so it can update to our most recent firmware version. If you'd like, you can reach our Support team for more help at: support.wyzecam.com/hc/en-us
@@wyze I keep on getting error code 90 even though the light is pure blue. I've contacted customer support but their advice didn't work either. I know its not my wifi. I just dont now what to do
I have a v2 Wyze cam and the solid yellow light does not flash when doing a factory reset. The light just stays solid and there is no voice prompt to connect. 😫
@@pegvel damn. Mine was fine till I wanted to update it then it wouldnt turn on after that cause I moved it in another room so I deleted device so o can start over and now its nonstop yellow light now
Just bought the v3 cam and out of the box had connection issues, eventually I got it to work and it did for one day but after the firmware update it basically broke my camera. I’ve tried multiple steps to reconnect with no luck, and as another commenter said customers shouldn’t have to jump through these technical loops to have a working product. I gave you my money in exchange for a working product, wyze delivered on their end for one whole day.
Hello there. We’re so sorry to hear this! This is not the experience we had hoped for you. Our support team would be glad to look into this further. If you haven't already, can you please submit a support request using this link: support.wyze.com/hc/en-us/requests/new
Many people having this issues with the V3s. Time to make an instructional video for all instead of attempting to solve one user at a time. Wyze you are not being wise.
Wyze is a horrible company ..v3 playback will not work any more..even with cam plus sd playback still will not work on brand new cameras with brand new SD cards..I thought blink was bad...but wyze is 10 times worse..soo sick if lies from wyze also..the BBB is where u make a complaint and get refunded..
My V2 Wyze Cam gave me the Error 90 code this morning when I saw that it wasn't displaying any footage. I unplugged it from the wall and then plugged it in again but nothing happened. I'll try and do more when I come back from work, but I hope I don't have to factory reset. I only got the cam on Saturday and I'm getting error codes. Is this something I should expect in perpetuity?
Sorry to hear about this! If you run into error code 90 again, you may want to contact our support people. Most people see this infrequently but on occasion people need troubleshooting and we'd love to help out. Here's the link to get in touch with our support: support.wyzecam.com/hc/en-us/requests/new
Dear WYZE - I’ve had two issues with the Spotlight Cameras not working after a software upgrade. The download didn’t load all the way. The network is not the problem - your software builds are. I’ve been successful in flashing one camera so far, the other is in a vacation home. Message: you need to test your software upgrades better. Customers should not have to perform technical tasks because you aren’t monitoring software upgrades effectively.
Thank you for reaching out to us, Antonio. If you are not able to hear any voice prompts from your Wyze Cam and are still seeing the solid yellow light, we'd recommend reaching out to our support team so we can help figure out what is going on with your camera. We've included the link below to our support team but if you are still having issues or have any more questions, please let us know. support.wyzecam.com/hc/en-us/requests/new
I want to set wyze cam again but when I plug in it, yellow light doesnt blink or nothing happens only some sound comes from camera. However I cant proceed further because no light is seen. If i proceed cant hear ready to connect sound etc. Please guide how can set wyze cam again.
I have a V2 and followed the instructions and it is not resetting the camera. I deleted the camera accidentally from the app by accident (which is why I was trying to reset it) and not sure if that may have played a part. What to do now?
“Can not connect local network” issue. I did try both internet connections and put correct password. I tried over and over it still not able to connect. I got two cameras from my friend so I did reset. Please advise how to connect.
Hello, wifi network does not auto fill, I have to type in the wifi name and password. it does not connect. tried unpluging reseting noting work. I have 2 of v2.
I have a Wyze camera v2, bought in May 2022. I have bought several items since then. I cannot see to connect this camera any longer. I get to the point of "ready to connect" and it will not scan the code on my phone. I have a screenshot that shows the code is not fully displayed, which many account for the problem. Please advise.
Hello there. It sounds like you either have your phone's magnify option turned on to the point that it's making everything on the screen bigger (mainly the font). You should be able to change this in your phone's display or accessibility settings. This would put the QR code completely in view. Another thing you can try is to pinch or swipe the QR code upwards to bring it into view.
Can you please tell me how to change the time on my screen? I synced the time like you said in a different video and it still has military on camera screen, but regular time stamp on the playback screen
My Wyze worked great (minus not being able to hear any prompts from the camera) for about 2 hours and then stopped worked. I tried both options listed in the video and nothing. Freshly out the box and I only got 2 hours worth of use? Help!
Hello there. We’re so sorry to hear this! Our support team would be glad to look into this further. If you haven't already, can you please submit a support request using this link: support.wyze.com/hc/en-us
Every time this camera gets a firmware update it won't reconnect to the internet last time it took a week today I'm at day 3 and giving up hope I don't know what it is with these cameras but I have more trouble with V2 then I have any camera ever I honestly wish they would replace it it was a gift and it is giving me more trouble then it's worth
Am I correct that if I had originally set up a camera on a network at home and want to take the camera to work and set it up on a network there that I will have to Reset the camera before attempting to setting it up on the new network?
Thanks correct and thank you for reaching out to us, Tom. You'll have to reset the device and set up the camera again. If oyu have any more questions, just let us know. :)
I turn off the wyze webcam during the firmware update . It happen when first time to initiate the cam. Then I won’t work even I do Restart or factory setting or all option I get . How can I solve ?
i stopped the recording on my phone and unplugged the camera to move it plugged the camera back in and held the set button now it keeps saying ready to connect but on my phone it says camera is turned off how do i turn the came on in my phone ?
I have 2 wyze cams that were working before but we had a couple of black outs, and they stopped working. No light at all from the back, i wonder where i can send them to be switched to new ones
Hello Suzy. For this one, we'd recommend working with our support team because they're better equipped to help resolve these kinds of issues and to ensure that you get help quickly. Please submit a support request using this link: support.wyze.com/hc/en-us
My wyzecam was working fine so I bought two more. Now, my cameras are suddenly being disconnected and not sending alerts consistently for all cameras. I watched a bus drive by my home but no alert received. Also, SD cards no longer being recognized but had no issues with recognition of cards weeks ago. How long does it take for a response from tech support?
Wow! That really stinks and I'm sorry! Tech support is a bit backed up right now and we apologize. Would you like to give me your support ticket number so that I can look into this for you?
I just checked on your tickets and it looks like you were speaking with a support agent yesterday. I'll let him know that you sent another response! :) We merged your tickets into a single one so that we could keep everyone on the same page so you'll only be receiving replies to #48452. Brandon rocks and I'm sure he'll get this sorted out!
My cam was unplugged about a month. Decided to use it plugged it in and it wouldn't turn on. Tried all the tricks and nothing. Then I thought to use the original cord it came with and it worked no problem. Adding cctv technician to the resume
My V2 camera got accidentally unplugged during update and now stuck solid yellow. I cant reset or connect. Is there something I can do other than throw it away after 10 min of use? thanks
Bummer -- we're sorry to hear about that! It sounds like you'd be best off troubleshooting that with our customer support team so they can help sort out how to recover that camera. You can reach them at: support.wyzecam.com/hc/en-us/requests/new
Sorry to hear they are encountering those problems, Adam! If you haven't yet, please reach out to our customer support team at: support.wyzecam.com/hc/en-us/requests/new
What if my camera says "ready to comet" and then real fast tries to repeat the phrase BUT DOES NOT FINISH SAYING READ..... and it kicks out of set up and simply won't continue with it?
Hey there, Gordo! That definitely isn't the expected behavior. Are you entering the network name and password to generate a QR code on your phone's screen? If you'd like, you can reach out to our support team at: support.wyzecam.com/hc/en-us/requests/new
The USB outlet can be used for daisy chaining or is also necessary for setting up the Wyze Sense Bridge which communicates with our Contact and Motion sensors! :)
Thank you for bringing this up, Trina! It should like that camera should be connected properly based on the Status Light being solid blue. Please reach out to our customer support team so they can help look into this: support.wyzecam.com/hc/en-us/requests/new
Both my Wyze V2 cameras automatically go into snooze mode so I’m not notified about activity and get no alerts. Cannot seem to find a definite resolution to my problem anywhere
Yes i have the same problem with ny outdoor wyze camera it did a update on all 4 but one didnt update correctly i guess cause it stay solid yellow light but the other 3 work perfectly fine i need help !!!
Brand new wyze cam v3 won't reset The light remains solid red, it doesn't flash even after holding the setup button for 10 seconds after powering it on without the micro sd card Support hasn't been helpful This started after inserting the 32gb micro sd card without formatting it first ( the card has been formatted since then ) The card isn't in while trying the reset, still no luck
It sounds like you'll need to set them up on your new network. If you'd like, you can contact our customer support team so they can walk through some troubleshooting steps and help get those cameras back online at: support.wyzecam.com/hc/en-us/requests/new
Okay so I too have had the wyze cam V2 for about 2 years now, but after the 1st yr. ended (07/21) literally within a week of the warranty running out, I lost use of 1 of 3 cams completely!?#&% Meaning: when I plugged it in after moving it to a different room, it's yellow light in the rear (to signify power to the unit) did not come on!? I tried everything changing the cord, changing the power brick, moving it to different socket, eventually calling customer support but the only answer they gave me was... we don't know what it could be? and your past the warranty so we can't help you. This sajan Mishra only because they were affordable for me in my current situation; I'm depended upon them since recently becoming the sole caregiver of a family member diagnosed with anesthesia related dementia just after cancer surgery in Nov. 2021! I desperately need the cameras to work in each location to have a constant watch over my loved one. And got no help or advice of any kind from the supposed highly-skilled tech support. Very disappointed & may be changing to a different brand very soon!
Hi there! You should be able to reset your device and connect it to your new (compatible) Wi-Fi network without having to perform a factory reset. To do this, proceed with adding your device to the app as if it's a new device and connect it using your new Wi-Fi. Hope that helps. 😀
Most of my cameras with SD cards are not recording. It keeps telling me no SD card. I unplug with no benefit. FORCE CLOSING no help.THIS IS A MAJOR PROBLEM. Half of my cameras are hours away and the others are mounted in outdoor elevated conditions needing a ladder to access. Also I cannot play FAST FORWARD to find events...it can take literally HOURS to find something. Very frustrating product.
How odd! Our support team would be glad to look into this further. If you haven't already, you can reach them by submitting a support request using this link: support.wyze.com/hc/en-us
Hi there! The process is pretty similar. To power cycle your camera, unplug your camera for 5 seconds and then plug it back again. You can wait about 2-3 minutes to see if your camera automatically connects with the varying status lights here: support.wyze.com/hc/en-us/articles/9858756121883-Understanding-your-Wyze-Cam-v3-Pro-Status-Light. To factory reset your camera, please follow the steps outlined here: support.wyze.com/hc/en-us/articles/13570239069723-How-do-I-factory-reset-Wyze-Cam-v3-Pro.
my wyze cam pan I bought like 3 months ago doesn't even turn on anymore. can't even return it. randomly turns on by itself and when it does it'll connect to wifi for a few minutes and then turns off again. would not recommend this product.
Try giving them a power cycle (unplug, wait 10 seconds, plug back in). If this doesn't help, please reach out to our customer support team at: support.wyzecam.com/hc/en-us/requests/new
We have four cameras. We have done all the factory resets and the restarts all four cameras have connection fails. One might work for five minutes then it goes off-line. Same with the other ones. This is ridiculous! Our Wi-Fi is great. We have excellent speed and power.
Hello there. We’re so sorry to hear this! Our support team would be glad to look into this further. If you haven't already, can you please submit a support request using this link: support.wyze.com/hc/en-us/requests/new
Hi there. If the video was uploaded properly, you’ll be able to either download or share the video from the same screen by tapping on the share icon. If those videos are not on the Events tab, then the camera either did not capture the event, the upload failed, or the clip was deleted or expired. If you had a microSD card installed in the camera, you can view the microSD card footage via the app or you can insert the card into a computer to retrieve any recordings that may be present. We at Wyze treat user privacy and security with the utmost importance and as such my team does not have access to any video records. We apologize for any confusion or inconvenience this may have caused.
"Power cycling" is a joke. How are you supposed to do that if you are not at the location of the camera? I very often receive the recommendation from the phone app to "Power Cycle" the camera to see if it fixes the connectivity problem but how do I do that if I'm hundreds of miles away. What is the purpose of the camera anyway? Not a reliable system for video monitoring.
Thanks for reaching out to us Wiggy. If you are away from the camera you can click on the gear in the upper irght hand corner of the live-stream for the camera to go to the camera settings. From there, you can restart the camera by pressing the button and checking to see if your camera connects. If you are still having issues with your camera connecting, we'd recommend reaching out to our support team so we can help look into this as soon as possible and help out. :)
We're glad to hear that you got it working again and thank you for letting us know.! If you have any more issues with your camera or if you have any questions, please feel free to let us know so we can help out. :)
I literally have the same situation. 2 ring cams and 1 Wyze cam. And the ring always works, and the Wyze works sometimes and not all other times. It’ll start and stop working at random times
you get what you pay for.....mine camera worked great until I did a update which bricked it, they want to make older cameras unusable so you need to purchase new, these WYZE are cheap and work good when they work but I will never buy another. Firmware Flashing didn't work for me and I tried to contact customer support but was told it was out of warranty.
Are you still running into this issue? And unplugging the camera and plugging it back in didn't help? If so, please check the light on the camera and let us know what color it is and if it's flashing.
Does anyone know with the V2 why mine is blinking a blue light? I can't get it to do anything. I tried to reset it by holding it down for 15 seconds, then 20, then 30. Nothing worked. I can't get it to function properly
Hi there! You can power cycle your Wyze Cam Outdoor by flipping the power switch to the Off position for 30 seconds and then switching back to the ON position.
Sorry to hear this! Are you still having trouble connecting your Wyze Cam? If so, do you hear or see any error messaging when the connection fails? What color is the indicator light on the Wyze Cam? Does it flash?
Yes, never connected to the network. Keeps saying does not recognize network and connection fail. I followed all the instructions for troubleshooting but nothing worked.
Is it saying, "Cannot find specified network name"? And just to make sure that we're not missing anything, which troubleshooting steps have you taken so far? I don't want to make you repeat things. :)
Please contact our customer support team so they can try and help sort out why that error code is showing up for that camera: support.wyzecam.com/hc/en-us/requests/new
the only reason to factory reset is to remove the new firmware, I have one cam that is useless now due to latest firmware, can't revert on compatable device or now non compatable devices, combine that with the person detection hat never worked, I will not be upgrading, I will be selling
Why do i have to reset my wyze? Unplugging will only help for a day. Totally resetting will only help for a week if you are lucky. I guess you only get what you pay for. Time to upgrade 🤷
Hello there. We're sorry to hear this! Here are some tips on how to improve your connection: support.wyze.com/hc/en-us/articles/10035278203547-Wyze-Tips-to-Improve-your-Wi-Fi-Connectivity If you're still having an issue, please feel free to reach out to our support team so that they can look into this issue further. You can contact them through support.wyze.com.
always have problems with these wyze cameras. Poor quality-where quality and consistency is crucial. Factory reset didn't help. Yellow light never came on regardless if the power cord in or out, held the button for 20, 25 and longer....nothing works. Similar issues with all of my other wyze cameras. The fact that only 627 people out of 200,000 views liked the video says it all.
![Eminem - Fuel (Shady Edition) feat. Westside Boogie & GRIP [Official Audio]](http://i.ytimg.com/vi/k1OquBida9s/mqdefault.jpg)
We’ve only had the cameras up and running for a short time. ruclips.net/user/postUgkxOXxsTZ3ptV_Pk0fFl8bNZvVqeoqBQFwe So far we love them! I got the outdoor mounting kit for them and they were easy to install. Once you download the app, it walks you through the very easy set up. The clarity, and range is awesome. I am thinking seriously about adding another camera or two to my 3 camera system. The price is lower than a lot of comparable systems.
I've had Wyze cameras for several months, they are nice when working, but they eventually always have connectivity problems, power cycling does nothing, power cycling the modem does nothing. Sometimes they eventually start working again on their own or partially work for a few seconds then recycle again and I've tried everything and nothing resolves the connectivity failure.. Along with the Wyze cams I have Ring cameras and alarm on the same internet and modem, the Ring cameras never have this problem, but they also cost a lot more. I've had the Wyze cams work properly for months then start having connectivity failures for no apparent reason that lasts way too long.
I've had slight issues connecting sometimes but they've always connected pretty quick. Until now. I had to delete it to try and re-add to app and cam won't even turn on. Any suggestions. I've tried holding setup and nothing.
@@JP--pe4ny i had same problem. No solution till today
So I have had my Wyze v1 for 3 years Never had a problem until yesterday. Gonna try power cycle.
FYI
My Ring doorbell I have unexplained connectivity PROBLEMS From the first week and the support is terrible the camera can’t be recycled unless taken off the door.
I have a wize cam V2 and every time it gets an update it won't reconnect last time it took a week today I'm at day three and I'm giving up hope I don't know what it is with these cameras I knew better letting it have an update but I thought it's okay and went ahead and did it anyways boy am I regretting it I personally feel like the camera should be replaced since it clearly has issues and I'm not the only person I'm seeing that is going through this
@@777goldcoast took a week again but I finally got it reconnected the next time it happens is going to be a hammer and barbecue for sure! And although they tried to help they were less than helpful they just kept moving me back to troubleshooting the same things that I went through already restarting all that crap the cam it's just a piece of crap
So how am I supposed to power cycle the camera if I'm 1000 miles away from it?
We’ve a bunch of Wyze cameras….work great. What I want to say though is it’s so refreshing to listen to a young person that doesn’t upspeak! Drives me bananas! Not every statement is a question, so don’t make it a question. Congratulations Wyze, great spokesperson.
ok boomer
@@milesharper4821you don’t have to be a nasty SOB.
Always easy to spot the fake Wyze reviews. Fact is Wyze cams dont work great.
My wyze worked prefectly for a month or so. For the last few months it has sat unplugged on a shelf. Decided to try it again today.. and the same thing. No live feeds, just the error 90
Thank you for reaching out to us and we're sorry to hear that you're having an issue with your Wyze Cams, Yaya. What color is the light on the camera when you are trying to connect? If the light is flashing yellow you may need to set up your camera again and once you go through the setup process you should be able to connect to the live-stream. If you are still having issues after you try that, we'd recommend reaching out to our support team so we can help figure out what is going on. :)
I’m having the same problem mine was also unplugged on a shelf for like a month and I tried using it again and it doesn’t wanna connect to my phone anymore
@@nightcam3190, you might need to set up the camera again so it can update to our most recent firmware version. If you'd like, you can reach our Support team for more help at:
support.wyzecam.com/hc/en-us
@@wyze I keep on getting error code 90 even though the light is pure blue. I've contacted customer support but their advice didn't work either. I know its not my wifi. I just dont now what to do
Bryan Rubio mine is having same problem I’m getting very irritated
I have a v2 Wyze cam and the solid yellow light does not flash when doing a factory reset. The light just stays solid and there is no voice prompt to connect. 😫
I have the problem with two V2 Cams
I have the same issues you never fixed it ?
@@cannacostaplaysdaily Nope, never fixed it. I gave up on it and junked it.
@@pegvel damn. Mine was fine till I wanted to update it then it wouldnt turn on after that cause I moved it in another room so I deleted device so o can start over and now its nonstop yellow light now
mine the same problem
Just bought the v3 cam and out of the box had connection issues, eventually I got it to work and it did for one day but after the firmware update it basically broke my camera. I’ve tried multiple steps to reconnect with no luck, and as another commenter said customers shouldn’t have to jump through these technical loops to have a working product. I gave you my money in exchange for a working product, wyze delivered on their end for one whole day.
Hello there. We’re so sorry to hear this! This is not the experience we had hoped for you. Our support team would be glad to look into this further. If you haven't already, can you please submit a support request using this link: support.wyze.com/hc/en-us/requests/new
Many people having this issues with the V3s. Time to make an instructional video for all instead of attempting to solve one user at a time. Wyze you are not being wise.
Wyze is a horrible company ..v3 playback will not work any more..even with cam plus sd playback still will not work on brand new cameras with brand new SD cards..I thought blink was bad...but wyze is 10 times worse..soo sick if lies from wyze also..the BBB is where u make a complaint and get refunded..
My V2 Wyze Cam gave me the Error 90 code this morning when I saw that it wasn't displaying any footage. I unplugged it from the wall and then plugged it in again but nothing happened. I'll try and do more when I come back from work, but I hope I don't have to factory reset. I only got the cam on Saturday and I'm getting error codes. Is this something I should expect in perpetuity?
Sorry to hear about this! If you run into error code 90 again, you may want to contact our support people. Most people see this infrequently but on occasion people need troubleshooting and we'd love to help out. Here's the link to get in touch with our support:
support.wyzecam.com/hc/en-us/requests/new
@@wyze I saw this code as well. But I ended up being able to get it set up and working. It just took a little longer than the other ones.
Dear WYZE - I’ve had two issues with the Spotlight Cameras not working after a software upgrade. The download didn’t load all the way. The network is not the problem - your software builds are. I’ve been successful in flashing one camera so far, the other is in a vacation home. Message: you need to test your software upgrades better. Customers should not have to perform technical tasks because you aren’t monitoring software upgrades effectively.
What do you do if the yellow light always stays solid & the setup buttons does nothing?
Thank you for reaching out to us, Antonio. If you are not able to hear any voice prompts from your Wyze Cam and are still seeing the solid yellow light, we'd recommend reaching out to our support team so we can help figure out what is going on with your camera. We've included the link below to our support team but if you are still having issues or have any more questions, please let us know.
support.wyzecam.com/hc/en-us/requests/new
Same
the same
i have the same problem and i cant make nothing , whats i can solve the situation?
Same and totally missed the person that broke into my car last night :(
I want to set wyze cam again but when I plug in it, yellow light doesnt blink or nothing happens only some sound comes from camera. However I cant proceed further because no light is seen. If i proceed cant hear ready to connect sound etc. Please guide how can set wyze cam again.
Me too did you ever figure it out
My wyze cam lost its connection. I tried to reset but it does timed out
I have a solid red light as soon as I power the camera and then nothing happens, any advise?
Why does my cameras always need unplugging and plugging in after a power outage?!?!?
I have a V2 and followed the instructions and it is not resetting the camera. I deleted the camera accidentally from the app by accident (which is why I was trying to reset it) and not sure if that may have played a part. What to do now?
“Can not connect local network” issue. I did try both internet connections and put correct password. I tried over and over it still not able to connect. I got two cameras from my friend so I did reset. Please advise how to connect.
Hello, wifi network does not auto fill, I have to type in the wifi name and password. it does not connect. tried unpluging reseting noting work. I have 2 of v2.
Jim Horton did you ever figure it out?
I have a Wyze camera v2, bought in May 2022. I have bought several items since then. I cannot see to connect this camera any longer. I get to the point of "ready to connect" and it will not scan the code on my phone. I have a screenshot that shows the code is not fully displayed, which many account for the problem. Please advise.
Hello there. It sounds like you either have your phone's magnify option turned on to the point that it's making everything on the screen bigger (mainly the font). You should be able to change this in your phone's display or accessibility settings. This would put the QR code completely in view. Another thing you can try is to pinch or swipe the QR code upwards to bring it into view.
@@wyze I have added several new cameras at the very same time .... never an issue....
@@wyze Not the case. Please advise.
Our support team would be glad to look into this further. You can contact them through support.wyze.com.
Can you please tell me how to change the time on my screen? I synced the time like you said in a different video and it still has military on camera screen, but regular time stamp on the playback screen
My Wyze worked great (minus not being able to hear any prompts from the camera) for about 2 hours and then stopped worked. I tried both options listed in the video and nothing. Freshly out the box and I only got 2 hours worth of use? Help!
Hello there. We’re so sorry to hear this! Our support team would be glad to look into this further. If you haven't already, can you please submit a support request using this link: support.wyze.com/hc/en-us
Mine was working just fine and 30min later it started having trouble with connection.
Every time this camera gets a firmware update it won't reconnect to the internet last time it took a week today I'm at day 3 and giving up hope I don't know what it is with these cameras but I have more trouble with V2 then I have any camera ever I honestly wish they would replace it it was a gift and it is giving me more trouble then it's worth
Am I correct that if I had originally set up a camera on a network at home and want to take the camera to work and set it up on a network there that I will have to Reset the camera before attempting to setting it up on the new network?
Thanks correct and thank you for reaching out to us, Tom. You'll have to reset the device and set up the camera again. If oyu have any more questions, just let us know. :)
What is the telephone number for customer support?? I've looked everywhere for help.
Did they ever answer? I can't find it either
1800 Wyze company is retarted
Do you have wyxe number
I turn off the wyze webcam during the firmware update . It happen when first time to initiate the cam. Then I won’t work even I do Restart or factory setting or all option I get . How can I solve ?
i stopped the recording on my phone and unplugged the camera to move it plugged the camera back in and held the set button now it keeps saying ready to connect but on my phone it says camera is turned off how do i turn the came on in my phone ?
Does the cameras have to be plugged at all times,seems that every time I remover cord camera says offline
Yes, the Wyze Cam v1, v2, and Pan require a constant source of power to remain online and powered on!
No indicator light, just the infrared light on the front. I cant resync it because of this 😭
I have 2 wyze cams that were working before but we had a couple of black outs, and they stopped working. No light at all from the back, i wonder where i can send them to be switched to new ones
Please reach out to our customer support team so they can help sort this out:
support.wyzecam.com/hc/en-us/requests/new
Well spoken, well scripted, appealing personality and concise.
That's a fckin tranny
I have orange and blue light flashing can’t get orange light or blue light to get connect
Im gavibg issues abd its annoying me this buzzing sound and frequency interference. How is that possible. How can you fix this annoying noise?
Hello Suzy. For this one, we'd recommend working with our support team because they're better equipped to help resolve these kinds of issues and to ensure that you get help quickly. Please submit a support request using this link: support.wyze.com/hc/en-us
I have the original wyze cam and then have v3 all within 50 of each other and guess which ones go offline constantly so whats the deal with the v3
My wyzecam was working fine so I bought two more. Now, my cameras are suddenly being disconnected and not sending alerts consistently for all cameras. I watched a bus drive by my home but no alert received. Also, SD cards no longer being recognized but had no issues with recognition of cards weeks ago. How long does it take for a response from tech support?
Wow! That really stinks and I'm sorry! Tech support is a bit backed up right now and we apologize. Would you like to give me your support ticket number so that I can look into this for you?
WyzeCam
Ticket#48452, #48462, #48496 and #48501.
I just checked on your tickets and it looks like you were speaking with a support agent yesterday. I'll let him know that you sent another response! :)
We merged your tickets into a single one so that we could keep everyone on the same page so you'll only be receiving replies to #48452. Brandon rocks and I'm sure he'll get this sorted out!
how do you factory reset the Wyze base station?
I hold the button down on the v2 and it wont flash i been doijg it for about long time as well
Hello there. Our support team would gladly look into this further! You can contact them through support.wyze.com.
we recently updated our router and our camera is stuck on the blue flashing light and won't let me factory reset or do anything with the camera.
I have all the videos on WyzeCam, now I have to get it to work!
That would help! What's going wrong, Billy? :)
I have nothing but trouble with these outdoor cams...always acting up and now can't connect them.
My cam was unplugged about a month. Decided to use it plugged it in and it wouldn't turn on. Tried all the tricks and nothing. Then I thought to use the original cord it came with and it worked no problem. Adding cctv technician to the resume
I have a wyze cam pan and allways show Solid yellow led i pushed 10 seconds and doesnt change
Help
My 2 doorbells and Pancam say offline
My V2 camera got accidentally unplugged during update and now stuck solid yellow. I cant reset or connect. Is there something I can do other than throw it away after 10 min of use? thanks
Bummer -- we're sorry to hear about that! It sounds like you'd be best off troubleshooting that with our customer support team so they can help sort out how to recover that camera. You can reach them at:
support.wyzecam.com/hc/en-us/requests/new
tried everything 2 of my cameras dont work one doesnt stay on the other one now cant see the sd card
Sorry to hear they are encountering those problems, Adam! If you haven't yet, please reach out to our customer support team at:
support.wyzecam.com/hc/en-us/requests/new
What if my camera says "ready to comet" and then real fast tries to repeat the phrase BUT DOES NOT FINISH SAYING READ..... and it kicks out of set up and simply won't continue with it?
Hey there, Gordo! That definitely isn't the expected behavior. Are you entering the network name and password to generate a QR code on your phone's screen? If you'd like, you can reach out to our support team at:
support.wyzecam.com/hc/en-us/requests/new
what is the usb output port used for? is that to link them together or just simply output power?
The USB outlet can be used for daisy chaining or is also necessary for setting up the Wyze Sense Bridge which communicates with our Contact and Motion sensors! :)
My pan doesn’t work with tagging and the motion track both are turned on and everything setup right. Any suggestions
Yes ... Get rid of ,Wyze
What do you do if the yellow light changes to blue. It never goes to yellow flashing and I can’t connect any more
Thank you for bringing this up, Trina! It should like that camera should be connected properly based on the Status Light being solid blue. Please reach out to our customer support team so they can help look into this:
support.wyzecam.com/hc/en-us/requests/new
I want to know if I have changed everything to my personal wifi it jumped to my kids separate wifi account?
Your Wyze devices will always try to connect to the network it was initially set up on. Could you elaborate on the issue you're experiencing?
@@wyze I think that I figured it out finally I’m going to give it a week trial ty
Gotcha! That's great to hear. Thanks for letting us know. 😀
I tried with mine camera, and still have a same issue keep telling (( Ready to connect)), please help
Both my Wyze V2 cameras automatically go into snooze mode so I’m not notified about activity and get no alerts. Cannot seem to find a definite resolution to my problem anywhere
Buy a better camera..this is a bad cam
Sometimes it’s under the settings “ set rule “ then try to find if theirs one on therr
they still constantly break.
Hello there! I have a problem with my wyze cam i try to reset but solid yellow light only
Yes i have the same problem with ny outdoor wyze camera it did a update on all 4 but one didnt update correctly i guess cause it stay solid yellow light but the other 3 work perfectly fine i need help !!!
Best video i ever seen on RUclips. Thank you Gwendolyn!
Brand new wyze cam v3 won't reset
The light remains solid red, it doesn't flash even after holding the setup button for 10 seconds after powering it on without the micro sd card
Support hasn't been helpful
This started after inserting the 32gb micro sd card without formatting it first ( the card has been formatted since then )
The card isn't in while trying the reset, still no luck
I had my modem changed for my internet and now my wyze cameras say offline? How do I get them working again?
It sounds like you'll need to set them up on your new network. If you'd like, you can contact our customer support team so they can walk through some troubleshooting steps and help get those cameras back online at:
support.wyzecam.com/hc/en-us/requests/new
Does the blue light always stay on when it’s recording?
Yes but You can turn it off. I think you go to advanced settings and turn off status light.
Okay so I too have had the wyze cam V2 for about 2 years now, but after the 1st yr. ended (07/21) literally within a week of the warranty running out, I lost use of 1 of 3 cams completely!?#&%
Meaning: when I plugged it in after moving it to a different room, it's yellow light in the rear (to signify power to the unit) did not come on!? I tried everything changing the cord, changing the power brick, moving it to different socket, eventually calling customer support but the only answer they gave me was... we don't know what it could be? and your past the warranty so we can't help you. This sajan Mishra only because they were affordable for me in my current situation;
I'm depended upon them since recently becoming the sole caregiver of a family member diagnosed with anesthesia related dementia just after cancer surgery in Nov. 2021! I desperately need the cameras to work in each location to have a constant watch over my loved one. And got no help or advice of any kind from the supposed highly-skilled tech support. Very disappointed & may be changing to a different brand very soon!
can you do this to change to a new wifi ?
Hi there! You should be able to reset your device and connect it to your new (compatible) Wi-Fi network without having to perform a factory reset. To do this, proceed with adding your device to the app as if it's a new device and connect it using your new Wi-Fi. Hope that helps. 😀
Most of my cameras with SD cards are not recording. It keeps telling me no SD card. I unplug with no benefit. FORCE CLOSING no help.THIS IS A MAJOR PROBLEM. Half of my cameras are hours away and the others are mounted in outdoor elevated conditions needing a ladder to access. Also I cannot play FAST FORWARD to find events...it can take literally HOURS to find something. Very frustrating product.
Thank you for the feedback! ;)
You're welcome! :D
How can I remove someone from my cameras
I’m getting an “offline” ?
Yea mine wont turn on at all and it says it has 67 percent battery
How odd! Our support team would be glad to look into this further. If you haven't already, you can reach them by submitting a support request using this link: support.wyze.com/hc/en-us
What is the process for a V3 Pro?
Hi there! The process is pretty similar. To power cycle your camera, unplug your camera for 5 seconds and then plug it back again. You can wait about 2-3 minutes to see if your camera automatically connects with the varying status lights here: support.wyze.com/hc/en-us/articles/9858756121883-Understanding-your-Wyze-Cam-v3-Pro-Status-Light.
To factory reset your camera, please follow the steps outlined here: support.wyze.com/hc/en-us/articles/13570239069723-How-do-I-factory-reset-Wyze-Cam-v3-Pro.
I don't remember the verification code for wyze cam
my wyze cam pan I bought like 3 months ago doesn't even turn on anymore. can't even return it. randomly turns on by itself and when it does it'll connect to wifi for a few minutes and then turns off again. would not recommend this product.
Power went out for a minute last night. Now both cameras don't work.?
Try giving them a power cycle (unplug, wait 10 seconds, plug back in). If this doesn't help, please reach out to our customer support team at:
support.wyzecam.com/hc/en-us/requests/new
When do you plan to ship to Canada?
We're not sure yet! It's definitely still in the plan but we're still working on sorting out the logistics. :)
Just order one from eBay
I ordered mine from Amazon. Live In Canada
Mi cámara se cayo y ahora no conecta de ninguna manera, alguna solución?
You don't mention when to put back the micro ad card
We have four cameras. We have done all the factory resets and the restarts all four cameras have connection fails. One might work for five minutes then it goes off-line. Same with the other ones. This is ridiculous! Our Wi-Fi is great. We have excellent speed and power.
Hello there. We’re so sorry to hear this! Our support team would be glad to look into this further. If you haven't already, can you please submit a support request using this link: support.wyze.com/hc/en-us/requests/new
How do I retrieve deleted videos
Hi there. If the video was uploaded properly, you’ll be able to either download or share the video from the same screen by tapping on the share icon. If those videos are not on the Events tab, then the camera either did not capture the event, the upload failed, or the clip was deleted or expired.
If you had a microSD card installed in the camera, you can view the microSD card footage via the app or you can insert the card into a computer to retrieve any recordings that may be present.
We at Wyze treat user privacy and security with the utmost importance and as such my team does not have access to any video records. We apologize for any confusion or inconvenience this may have caused.
"Power cycling" is a joke. How are you supposed to do that if you are not at the location of the camera? I very often receive the recommendation from the phone app to "Power Cycle" the camera to see if it fixes the connectivity problem but how do I do that if I'm hundreds of miles away. What is the purpose of the camera anyway? Not a reliable system for video monitoring.
Thanks for reaching out to us Wiggy. If you are away from the camera you can click on the gear in the upper irght hand corner of the live-stream for the camera to go to the camera settings. From there, you can restart the camera by pressing the button and checking to see if your camera connects. If you are still having issues with your camera connecting, we'd recommend reaching out to our support team so we can help look into this as soon as possible and help out. :)
too many people on here with Wyze camera problems..time to get a different brand!
I've had mine for 4 years..it just started this problem. I think it's so we buy the new one
my cam wasnt connecting for some odd reason after switching to a new router... factory reset the cam and bingo.. it works now.
We're glad to hear that you got it working again and thank you for letting us know.! If you have any more issues with your camera or if you have any questions, please feel free to let us know so we can help out. :)
Qr won't scan
I literally have the same situation. 2 ring cams and 1 Wyze cam. And the ring always works, and the Wyze works sometimes and not all other times. It’ll start and stop working at random times
The opposite for me
Gwendolyn! How do I get a WYZE hoodie or t-shirt?
Don’t bother. You’ll hate their products and support in less than 3mos.
What in tarnation is that?!?
you get what you pay for.....mine camera worked great until I did a update which bricked it, they want to make older cameras unusable so you need to purchase new, these WYZE are cheap and work good when they work but I will never buy another. Firmware Flashing didn't work for me and I tried to contact customer support but was told it was out of warranty.
It's not coming up on my phone now to let me reset it is saying to power cycle
Are you still running into this issue? And unplugging the camera and plugging it back in didn't help? If so, please check the light on the camera and let us know what color it is and if it's flashing.
mine says ready to connect and can not get any further. Wish I did not buy it.
whats the USB out-put for?
I think that is for when you want to daisy chain 2 or more wyze cam to a gingle power supply
Does anyone know with the V2 why mine is blinking a blue light? I can't get it to do anything. I tried to reset it by holding it down for 15 seconds, then 20, then 30. Nothing worked. I can't get it to function properly
What I can do
What about wireless camera, those have batteries, for sure plu and unplugging them doesn't work
Hi there! You can power cycle your Wyze Cam Outdoor by flipping the power switch to the Off position for 30 seconds and then switching back to the ON position.
@@wyze appreciated
Sure thing!
My night vision isn't working
My moms name is Gwendolyn!
I've had cams before, but WYZE is not so wise. CONSTANT issues and lately it just BUZZES .. - JUNK.
I bought this camera but it wouldn't connect to the network.
Sorry to hear this! Are you still having trouble connecting your Wyze Cam? If so, do you hear or see any error messaging when the connection fails? What color is the indicator light on the Wyze Cam? Does it flash?
Yes, never connected to the network. Keeps saying does not recognize network and connection fail. I followed all the instructions for troubleshooting but nothing worked.
Is it saying, "Cannot find specified network name"? And just to make sure that we're not missing anything, which troubleshooting steps have you taken so far? I don't want to make you repeat things. :)
My shit still doesn’t work, I have a V2 Wyze can , after the last update it gave me error 90 , I can’t fix that shit myself ,ughh
Please contact our customer support team so they can try and help sort out why that error code is showing up for that camera:
support.wyzecam.com/hc/en-us/requests/new
Wyze no I give up ,it’s more stressful going back and forth through emails , they asking for info on the device I cannot get and it’s like forget it
Wyze I just hate I bragged about these suckers 🗑
Some one used the camera and put it back in the store
Waiting for someone to buy it and stalk them without them knowing:/
Wyze is the biggest pos ive had mine 2 months at most having issues with 2 out of 5 cams wish i woulda went with cheap onvif cams from china now
My camera no read code
the only reason to factory reset is to remove the new firmware, I have one cam that is useless now due to latest firmware, can't revert on compatable device or now non compatable devices, combine that with the person detection hat never worked, I will not be upgrading, I will be selling
Why do i have to reset my wyze? Unplugging will only help for a day. Totally resetting will only help for a week if you are lucky. I guess you only get what you pay for. Time to upgrade 🤷
Hello there. We're sorry to hear this! Here are some tips on how to improve your connection: support.wyze.com/hc/en-us/articles/10035278203547-Wyze-Tips-to-Improve-your-Wi-Fi-Connectivity
If you're still having an issue, please feel free to reach out to our support team so that they can look into this issue further. You can contact them through support.wyze.com.
All of these apply to wyze cam *pan* too incase you're wondering.
WOn't my finger holding the setup button obstruct the power up rotation sequence? Release my finger before it rotate?
always have problems with these wyze cameras. Poor quality-where quality and consistency is crucial. Factory reset didn't help. Yellow light never came on regardless if the power cord in or out, held the button for 20, 25 and longer....nothing works. Similar issues with all of my other wyze cameras. The fact that only 627 people out of 200,000 views liked the video says it all.
Nothing works time to buy a camera from another