They need to eat the cost,the reason people order shit is because they don't have time to go look for it or go to the post office and show me where it's mandated that we have a printers with ink in our houses to print shipping labels and most people are lucky to ever even see the package if it doesn't get snatched off the porch or if a box that big gets snatched off the porch waiting for the post man to pick it up. Just go to your bank or call your credit company to block neca from charging you,credit company's will refund you if neca tries to take it.
Why should ppl send it back? NECA sent it to them by mistake. Business makes mistakes all the time. It’s part of doing business. Most businesses just eat those mistakes
@@brite1217the ones who don’t send back are thieves and garbage. Just because it was by mistake doesn’t mean you get to keep it. As long as they send a shipping label and doesn’t cost you any out of pocket expenses then return it. If not it’s stealing and they can be prosecuted rightfully so. Not sure if they would go that way but I would.
I paid for one. I have not received it. NECA says I need to initiate an investigation with USPS. USPS says only the sender (NECA) can do that. NECA is now ignoring my emails.
I work at UPS and deal with the post office, and they definitely need to be the ones to do so. They paid and created the label under their name, and its shipping from them, so they need to start the investigation/claim. They have the info USPS will ask for andneed being the shipper. They have been shipping for a long time they definitely know how it works and just don't care.
Yeah not like they get the licenses to things we love and churned out massive amounts of sometimes substandard product while trying to make a profit as a business.
$130 order for 3 in stock figures, 3 months ago. Items never shipped haven’t received, email customer service has been useless. So them doubling down threatening customers is crazy to me. Problem is this will pass and people will continue buying neca products like normal. As collectors we only stay temporarily upset until the next nice new product gets released 😢
All they need to do is put it back into production so that the scalpers get what they deserve, and the toy community can get what they want. I don’t understand how a company doesn’t want to make money?
@ You’re the one that needs a grip. Since the scalpers will get what they deserve; which is product they can horde to their hearts content while customers that want something for their own collection can have it too. Sorry if you’re a scalper that can’t find another way to make money! Kek
Did I just watch a video of someone justifying keeping product that isn’t his because the company did him dirty by not rereleasing another product? SMH
@@ZeroKyori Yes and most people agree it’s their mistake to fix. People like you are why these companies get away with murder because you somehow think the customer has some moral obligation to fix a problem that isn’t theirs in the first place.
@@keithbonilla5141 The law is derived by the collective mortality of society and the law is on the side of not having to return it so clearly your moral code is the minority in this situation.
Who are these weirdos in the comments defending NECA? Talking about morals and shit. The company fucked themselves on a $350 diorama and now they want the customer to fix it for em. “You’re stealing.” Fuck off. If a company mails me two of something and waits a few months to demand it back, that’s on them. Not my fault and that product went through my hands months ago. I didn’t even order this thing so I don’t have any direct skin in the game. From an outside perspective, this is on NECA and they’re just making it worse.
So if they messed up and shipped you something by mistake and they shipped you the label to return you wouldn’t do that? That’s actually stealing and you could be prosecuted for it and rightfully so dumbass.
This is illegal, if you receive merchandise you didn’t order the company who sent it CANNOT charge you for it. And threatening to not let someone who bought a fucking $300 play set ever but future products is like shooting yourself in the foot twice
NECA doesn't seem to realize the only reason they're having a tough time getting these labs back is because of their own behavior. Anyone whos had the misfortune of having to contact their customer service has had a bad experience. Most the time they straight up ghost you. If they don't ghost you, their reply is crazy late, and in that crazy late response they're usually rude, condescending or dismissive. I've had to contact them twice, and both times I was tempted to cuss the person out for talking to me like I was being an annoying idiot about my issue. I'm not even super sensitive when it comes to customer service, I don't need you to kiss my ass, but you don't get to be a dick either, especially when you're holding my money. There's just too much competition out there with amazing customer service, and if any one of those companies made this same mistake they would have handled it very differently and most people would have no problem sending the items back, not everybody obviously, but most people. It's insane to think you can just treat people like assholes for years, then expect them not to treat you like an asshole the second they get a chance. I feel for the collectors who might not get their lab, but ultimately NECA has to make that right. Sorry for the rant. This toxic girlfriend of a toy company is just getting under my skin. ✌🏽
That's insane. You got every right to be upset. If Mcfarlane Toys did that to me my RUclips name would change, my way of collecting would change. It would definitely sting! Good luck and I hope everything works out for ya
Wild stuff. I would just cancel the card I bought it with asap and keep it. They messed up not the buyers problem. I do think its not nice but same time its not the peoples fault. How the hell did this even happen.
This is going to sound crazy for many, but how about returning the item that is not yours? If you did that in the first place, they probably would offer you a coupon code, a free gift card, or something for your troubles. Stop being lazy and behave like an adult in a civilized society. You're not 13 years old anymore.
This on top of the warped Alien figures and terrible stands for the figures absolutely appalling. I think after I get my last couple of ordered figures am done..this is starting to get to McFarlane level figures on account of the bad quality and reusing the same molds for "new" figures absolutely ridiculous 🤬
A company really did this? The email is one of the most immature things a company could do. It’s like kids or butt hurt individuals are running it. They will be alright.
Neca is insane and stupid. For all they know a porch pirate could have stolen the second one from the customer. They have no legal standing to charge someone for that, since the customer didnt even order the second one in the first place. Just make more. Turn that machine in China back on. Its not like they already trashed the molds. Also nobody paying that much is even going to want an item that has been back and forth all over the country. Most of the returned ones will have to be trashed when they come back. Big heavy items dont handly multiple shipments well. As far as banning people, that would be impossible. Maybe on their own website. But if you ever have ordered Neca product from Target, you may notice it actially comes directly from Neca on the return address. So what now? They will get those Target online orders and see a name on their blacklist and somehow cancel that order too? I would love to see them try.
I would agree if they didn't threaten people in the first email. After that it was fair game. They stuck their foot in their mouths. You are not obligated to send it back, the law is on your side for their fuck up.
@@jamespaul6315 It’s wrong for someone to not waste their time and gas to fix a problem for a corporation that could clearly fix it themselves? No im sorry, and the law is on the customers side here anyways.
Wow, I cannot believe their customer service is this terrible. They should have taken the loss of product and dealt with it themselves. You cannot ask a customer to do work for you if you made the mistake. Total losers, I may stop buying from NECA now. Not an avid NECA collector but some stuff here and there, mostly Turtles. Shame on them, they need help. Total garbage way to treat those buying your junk, basically.
Small claims court. Neca can’t legally do this lol. Imagine them just throwing some tape on a used one? Because that’s what they’re gonna do. This actually makes me want to drop neca like a rock. What trash company they’re turning out to be
It might be a lot of tooling, but the molds are already made. Yeah they’d probably be charged more than the original order because it’s under the MOQ, but that’s on them.
There’s no way in any universe they would ever get them all back. Even if 90% sent them back some collectors are still getting screwed over. They only way to make this right by everyone is to produce more and fix their mistake but clearly they don’t want to do that so they are just trying to damage control and minimize the problem either way someone will be getting screwed over.
Imagine any other business trying to do this lol you order a meal and i make you that meal and then another and give you both and then expect you to fix my mistake by paying for the extra meal all the while im threatening you to give it back and if you dont we wont welcome you back ? Just imagine that lol Neca needs a reality check
All this makes me think is there was a major mess up and they sent 1000s to the wrong address. They should eat the losses and put them back in production and selling the extra ones after the fact.
The fact that they don’t just make more makes me wonder if they are allowed to do that under the licence. They could just be wanting to not be out the production costs and profits of those sets they lost, but if the licensor says they can only make so many that could be an issue too.
Isnt this type of stuff what company insurance is for? at the very least call it a loss and get tax credit out the wazoo. They dont need to be treating customers like this for their mistakes. I hope this doesnt cause them to not be able to reissue the first Sewer Lair or the third one they talked about. although if they take a huge enough loss off of this they might and that would be a shame
It’s true. Why is it so hard for people to just give back what’s not theirs? I mean seriously you bought one you get two, send the other one back it’s not that fucking hard.
When you get unordered merchandise that might be true but this was ordered if they have your credit card information you ordered it you just got an extra one if that makes sense
How could you be taken away from another collector seriously think about this I guess they lost the material to make more this is that there’s no more ever gonna be made the precious material the originals were made I love cannot be found no more
That's like when someone delivered pizza to me an it was for the neighbor. Then they tried to come back an get it an I pretended like I was sleep an they left haha shit that's my pizza now
This may sound shitty? But I don’t think it’s the “right thing to do” to send it back. The onus isn’t on you to make things right. If you send it back, that’s going above and beyond. And likewise, keeping it isn’t the “wrong thing to do”. In fact, just because of these emails NECA has been sending, any chance of me sending it back would have gone right out the window
You’re garbage and clearly a thief. That’s stealing by keeping something that was mistakenly sent to you. And they sending you the shipping label so there is no out of pocket expenses for you. You can be prosecuted and rightfully so. Your ignorance shows what lifestyle and morals you have.
You can actually press charges against them cause by law it's a gift. I swear look it up or check out Junkman and his video about this and the actual laws when it comes to a situation like this.
Probably the same people that moan about reissues because it devalues their existing figures, I often wonder if a lot of people collect for value and the ability to flip
@ they stole merchandise then projected their guilt onto Neca. Basically what I’m hearing is “I’m not giving it back because Neca are meanies for altering my comfort level.”
WHAT IF ANOTHER COLLECTOR WHO RECEIVED THE EXTRA DIORAMA HAD COOTIES, AND THEY RETURNED IT TO NECA AND THEN NECA SHIPS IT TO US AND THEN WE GET COOTIES. THATS JUST NOT ON...😮😮
If this was a mass-produced oroduct, I'd say keep it. NECA could just send out more. Thus, however, is a made to order oroduct. People are actively keeping something that isn't theirs. But.. if people opened it, I wouldn't want to have their used set. Id want a sealed set. Considering how long ago people got their extra sets, I doubt many are still sealed.
NECA CANT JUST TAKE MONEY OUT OF PEOPLE ACCOUNTS WHENEVER THEY WANT, WHAT IF SOMEONE WAS GOING THROUGH FINANCIAL HARD SHIP AND THEY HAVE TO MONITOR THEIR SPENDING VERY CLOSELY TO NOT GO OVER THEIR BUDGET, OTHERWISE THE BANKS WILL CHARGE THEM A HUGE FEE.
WHAT IF THE POSTMAN STEALS IT AND MARKS IT OFF AS BEING RECEIVED. WHAT THEN? WILL THEY STILL CHARGE? EVERY BIG NECA ITEM IS SENT IN A BOX WITH THE EXACT NAME OF THE CONTENT THATS INSIDE THE BOX!!!!
on their site, i just visited now, you cannot contact them anymore, they took down the contact us,..that means the poor customer is screwed for life, screw them, i have my motu/gi clones/tmnt(not the neca junk), the other junk/superheroes/ mcfarlane/ etc,........marius(punk rules).
To be fair… you say NECA doesn’t care about collectors. That’s bull. Every product they churn out is for us. I mean you can act all high and mighty that a company caters to you and dares try to turn a profit, but that’s a you problem. NECA screwed up, people probably got fired. This will cost them a lot of money. So be a bro and do right by the community. I know it’s not our fault, but in the interests of companies who do put out this stuff for us. Just once, do right by the community. The folk sat on their smug backsides saying they shouldn’t have to send it back, you’re damaging our community. Because this will make NECA second guess doing this in future. So please, think about others
Oh my gosh, you poor baby, you must be so traumatized. I don’t care about Neca but I can’t stand a thief. You got something by mistake that is worth hundreds of dollars and that took much effort to produce, and you think it’s ok to just keep it?
😂This entire thing and everyone involved is hilarious and petty AF. NECA for sending extra product and idle threats. To collectors for lacking some type of moral and taking advantage of a "free lunch"
Funny because it seems like Neca is the one lacking morals by implying that if they don’t get their product back another collector will lose out? It was their mistake and their responsibility to fix it.
Seriously! I can’t believe this is the response from both Neca AND collectors. Good lord, if I get my neighbors mail, that piece of mail goes back to him same day. With how much this thing costs and the limited availability of it, you better believe if this happened to me I’d be happy to send it back rather than take from someone else. The sense of entitlement from the collectors who received an extra sewer lair is embarrassing and I’m actually ok with Neca’s responses if this is what supposed collectors are going to be like. Their customer service may not be the greatest, but this is beyond petty. This is sad.
@@ExMachina83 These corporations would never do anything for a customer they weren’t legally required to do, I don’t see why the customer shouldn’t do the same. It’s their mistake and their responsibility to fix it and the fact you support them scamming their own customers over their mistake is laughable.
@@ExMachina83why are you on the side of a multi-million dollar company who doesn’t care about much other than profit? No company gives af about you as a consumer or a collector
Right now I'm having a bad experience with them my Ultimate Shredder figure from them it came broken I sent it back to them they never sent me the figure back give me the refund and they've been a month already and they just keep giving me the run-around
As a Neca fan this entire situation has me shaking my head. This is straight illegal and they're going to end up with a lawsuit if they push this further.
Hot take, I know, but in the time it took you to sit and make this.... You could have just like... sent the thing back with the label they sent you. I know, I know, it's a very very very very very minor inconvenience for you to do so, but at the same time, it's not like you've never made a mistake in your whole life, have you? I'm not a huge NECA fan or anything like that, far from it actually, but good Lord does this seem like a very very silly hill to to die on.....
I just buy second hand new neca..if you sell a life size neca under market value they will send people to buy it to take it off market..I'm not playing those games..I avoid neca nowadays bs like this is whack..the gargoyle figs neca maxed out on those are the best figures.
Just for clarity - as I haven't watched any previous video, are you saying that they accidentally shipped it to you and you aren't sending it back? I agree that they should absolutely pick it up, but it's weird to keep something that you didn't order.
@@chrisbeyond1879 I didnt order it but I was just saying what I would do if I did order and got extra one. Sorry if I seemed upset was from the figures they’ve yet to ship out to me lol
So you send every piece of mail back that is miss sent to you? Rather it has a cost associated to it or not? Cause if we want to get on our moral high horses, we can.
i will put a send back to sender(empty,) and write on itHA,HA,HA,HA, this should give them a clue that no customers wants them anymore neca sucks big time,.......marius(punk rules).
It’s easy, if they sent an extra one to people who got the extra, they should just sent it back. Do the right thing. Neca is right. Don’t be “that” person. They definitely should charge if they can. They are giving people a chance to send it back. Just do it.
So its an error on their part yet threatening you acting like its not their error, ive only ever had something extra sent to me once and i kept it🤷♂️if your service is crap then thats their problem not mine and theyve lost out, atleast they'd learn a lesson.
Probably what should have happened is initially NECA email saying please can you return it via pre-paid shipping and you get a $100 store credit for your time. They don't include any threats at this point. Then after a month or so of time passes, NECA send another email to those that still haven't returned it saying if you no longer have the duplicate, (because you have sold it, likely for more than $300), or are unwilling to return it, then we will have to charge you for it at this point, (and that would be fair in my opinion as you have additional product of a high value item that you haven't paid for, you're essentially stealing it now), and anyone that does pay for the second one, at least NECA get the $300 back that they can use to refund the customers that have missed out, (it is bad for those customers that have missed out but at least they get their money back and can use that as a part payment towards one from eBay if they want the Lab bad enough which some will). However if you hold onto it, and don't pay for the second lab, (for example by cancelling your card etc.), then at that point, for those specific customers NECA will just have to ban you from ordering further products from them until the debt is paid. If much later on, the debt does get paid, then NECA can unfreeze your account. I think where NECA have gone wrong is threatening people too early, rather than giving them all a chance to do the right thing first, then the few collectors that don't play ball, NECA can threaten that separate group at a later date where the community will be less sympathetic towards those stragglers if there are many other people that did actually send their duplicate Lab's back.
That would have been a better process for them to take. But here is the problem: there are people getting these return emails that didn't receive a 2nd product. I am one of them. After receiving the Lab I ordered, my office moved to a new location 3 weeks later. If Neca shipped a 2nd lab to me, it would have gone to an address I no longer had access to. That's my scenario, but what about those that a 2nd Lab was sent to and may have had a package stolen. Since no was expecting a 2nd Lab or had notice a 2nd one was coming, a lot could go wrong. I already sent Neca an email explaining my situation, but as I am learning from others, Neca doesn't respond to emails. It's wait and see now.
@@3shieldsitrust694 If the package was stolen, then it can just be dealt with in the usual way. If stolen by a neighbour, that means the collector has to bear the cost. If it was stolen by the shipper with no proof of delivery, the shipper would pay. As for you getting the email even though you have only received one, it depends on where the evidence trail leads in terms of can NECA prove where these spare labs were shipped to? They aren't the best at responding to emails, but hopefully they start getting better at that and respond to you so that it all gets resolved amicably and fairly.
@@nicholashill8724 or here’s another thought? They could just eat the cost take responsibility and fix the situation instead of putting the blame on the collectors. The law is not on Necas side here they are grasping at straws.
You are the lame collector. You're a brand loyalist who attacks other collectors to defend your precious brands. You're a sick and disgusting piece of garbage
@@chillabrew_glycolinstallthat’s literally not the same or relevant at all. we’re talking about merchandise not money, money has its own set of laws and guidelines. NECA had a fuck up and sent out extra figures to people. the law clearly states that you can keep them without repercussion so it’s not “thievery”
![BLACK BAG - Official Trailer [HD] - Only in Theaters March 14](http://i.ytimg.com/vi/Du0Xp8WX_7I/mqdefault.jpg)
Put a rock in the box and send it back to them so they lose the shipping money too 😂
True!😒
It gets kicked around..thrown all over.🙄
Diabolical 😂
😆🤣🤣I love It !!!
Lmfao
🤣
"You're coming to my house and picking it up."
The Pinkertons will be with you shortly. ;P
Yup
They need to eat the cost,the reason people order shit is because they don't have time to go look for it or go to the post office and show me where it's mandated that we have a printers with ink in our houses to print shipping labels and most people are lucky to ever even see the package if it doesn't get snatched off the porch or if a box that big gets snatched off the porch waiting for the post man to pick it up.
Just go to your bank or call your credit company to block neca from charging you,credit company's will refund you if neca tries to take it.
Having said that, even if people should send it back, this is NOT a good way for neca to handle this at all. Its made them look terrible.
Yeah they need to just reproduce them do right by customers that have yet to receive them and move on.
Why should ppl send it back? NECA sent it to them by mistake. Business makes mistakes all the time. It’s part of doing business. Most businesses just eat those mistakes
@@brite1217the ones who don’t send back are thieves and garbage. Just because it was by mistake doesn’t mean you get to keep it. As long as they send a shipping label and doesn’t cost you any out of pocket expenses then return it. If not it’s stealing and they can be prosecuted rightfully so. Not sure if they would go that way but I would.
@@brite1217 youre essentially stealing though
@@brite1217 a thief is a thief. If someone leaves their wallet in my home, its their error, but if I take the money it makes me a thief.
I paid for one. I have not received it. NECA says I need to initiate an investigation with USPS. USPS says only the sender (NECA) can do that. NECA is now ignoring my emails.
Wow
I work at UPS and deal with the post office, and they definitely need to be the ones to do so. They paid and created the label under their name, and its shipping from them, so they need to start the investigation/claim. They have the info USPS will ask for andneed being the shipper. They have been shipping for a long time they definitely know how it works and just don't care.
Nike, SNKRS app in particular, sends double of shoes sometimes & never ask for them back or ban people from buying because it’s THEIR error.
Honestly, NECA has never really cared about the collectors or their QC issues.
Yeah not like they get the licenses to things we love and churned out massive amounts of sometimes substandard product while trying to make a profit as a business.
They cannot charge you for something u didnt order. F them
hey cancel your credit card to prevent them from trying to charge your card. what was the double item?
$130 order for 3 in stock figures, 3 months ago. Items never shipped haven’t received, email customer service has been useless. So them doubling down threatening customers is crazy to me. Problem is this will pass and people will continue buying neca products like normal. As collectors we only stay temporarily upset until the next nice new product gets released 😢
Exactly
Holy crap! Did NECA hire the broad responsible for the Bud Light debacle to run their PR/Customer Service department?!!!
All they need to do is put it back into production so that the scalpers get what they deserve, and the toy community can get what they want. I don’t understand how a company doesn’t want to make money?
What they deserve? Scalpers are not breaking any laws. They have just found a way to make a few extra dollars. Get a grip
@ You’re the one that needs a grip. Since the scalpers will get what they deserve; which is product they can horde to their hearts content while customers that want something for their own collection can have it too. Sorry if you’re a scalper that can’t find another way to make money! Kek
Did I just watch a video of someone justifying keeping product that isn’t his because the company did him dirty by not rereleasing another product? SMH
@@ZeroKyori Yes and most people agree it’s their mistake to fix. People like you are why these companies get away with murder because you somehow think the customer has some moral obligation to fix a problem that isn’t theirs in the first place.
@Retrophoria moral obligation yes. But your personal moral code is on you. Neca is in the wrong just by how they've treated their customers
@@keithbonilla5141 The law is derived by the collective mortality of society and the law is on the side of not having to return it so clearly your moral code is the minority in this situation.
The threat of blacklisting customers for their error doesn't seem like something that would hold up in a legal sense.
Who are these weirdos in the comments defending NECA? Talking about morals and shit. The company fucked themselves on a $350 diorama and now they want the customer to fix it for em.
“You’re stealing.”
Fuck off. If a company mails me two of something and waits a few months to demand it back, that’s on them. Not my fault and that product went through my hands months ago.
I didn’t even order this thing so I don’t have any direct skin in the game. From an outside perspective, this is on NECA and they’re just making it worse.
So if they messed up and shipped you something by mistake and they shipped you the label to return you wouldn’t do that? That’s actually stealing and you could be prosecuted for it and rightfully so dumbass.
This is illegal, if you receive merchandise you didn’t order the company who sent it CANNOT charge you for it. And threatening to not let someone who bought a fucking $300 play set ever but future products is like shooting yourself in the foot twice
Neca should charge or fire whoever was in charge of shipping items!!
Dei hires
NECA doesn't seem to realize the only reason they're having a tough time getting these labs back is because of their own behavior. Anyone whos had the misfortune of having to contact their customer service has had a bad experience. Most the time they straight up ghost you. If they don't ghost you, their reply is crazy late, and in that crazy late response they're usually rude, condescending or dismissive. I've had to contact them twice, and both times I was tempted to cuss the person out for talking to me like I was being an annoying idiot about my issue. I'm not even super sensitive when it comes to customer service, I don't need you to kiss my ass, but you don't get to be a dick either, especially when you're holding my money. There's just too much competition out there with amazing customer service, and if any one of those companies made this same mistake they would have handled it very differently and most people would have no problem sending the items back, not everybody obviously, but most people. It's insane to think you can just treat people like assholes for years, then expect them not to treat you like an asshole the second they get a chance. I feel for the collectors who might not get their lab, but ultimately NECA has to make that right. Sorry for the rant. This toxic girlfriend of a toy company is just getting under my skin. ✌🏽
That's insane. You got every right to be upset. If Mcfarlane Toys did that to me my RUclips name would change, my way of collecting would change. It would definitely sting! Good luck and I hope everything works out for ya
This is making me see Neca in a horrible way now
hasbro too,.......marius(punk rules).
@mariusbabii hasbro happened years ago though 😂
Wild stuff. I would just cancel the card I bought it with asap and keep it. They messed up not the buyers problem. I do think its not nice but same time its not the peoples fault. How the hell did this even happen.
This is going to sound crazy for many, but how about returning the item that is not yours? If you did that in the first place, they probably would offer you a coupon code, a free gift card, or something for your troubles. Stop being lazy and behave like an adult in a civilized society. You're not 13 years old anymore.
They can pick it up themselves. How about that? Is that fair to you? Time is money.
@@xHECZx they obviously offered him that option. They sent him the pick-up label, he's the one acting like a child and a thief.
I knew this would happen...🙁
Neca doesn't care about it..☹
They keep digging themselves deeper and deeper
This on top of the warped Alien figures and terrible stands for the figures absolutely appalling. I think after I get my last couple of ordered figures am done..this is starting to get to McFarlane level figures on account of the bad quality and reusing the same molds for "new" figures absolutely ridiculous 🤬
You can't just ship things to people they didn't ask for then charge them for it, what are they smoking
But if they are told to return it and don't, thats illegal, no?
@@therealunclassified How are you this stu.pid? Of course it's not illegal. Did you ever try actually using your brain?
@@therealunclassifiednope. by law you are not required to pay for something you didn’t order.
I guess people shouldn't be upset if their boss "accidentally" wired your payment to themselves and you end up with nothing.
🙄 such a stupid comparison. But someone sticking up for a company probably lacks basic common sense and probably voted for an idiot to screw us all
This is down right illegal
@@BobTheAwesomeBob yup NECA grasping at straws
Lmao it’s not cry harder man child
The Woman that answers the phone all the time for them is unprofessional as well.
They just need to say Merry Christmas, our mistake. Enjoy our mistake. But nah they ai t doing that.
A company really did this? The email is one of the most immature things a company could do. It’s like kids or butt hurt individuals are running it. They will be alright.
Neca is insane and stupid. For all they know a porch pirate could have stolen the second one from the customer. They have no legal standing to charge someone for that, since the customer didnt even order the second one in the first place. Just make more. Turn that machine in China back on. Its not like they already trashed the molds. Also nobody paying that much is even going to want an item that has been back and forth all over the country. Most of the returned ones will have to be trashed when they come back. Big heavy items dont handly multiple shipments well. As far as banning people, that would be impossible. Maybe on their own website. But if you ever have ordered Neca product from Target, you may notice it actially comes directly from Neca on the return address. So what now? They will get those Target online orders and see a name on their blacklist and somehow cancel that order too? I would love to see them try.
Exactly and what’s more alarming is that it’s already been months and they just now noticed people got multiples lol
NECA isnt a good look here, but at the same time, its wrong to keep something not meant for you even if it was their error.
@@jamespaul6315 true but they are also keeping our stuff that hasn’t shipped when it was ordered 8 months ago and said it was I. Stock
Unfortunately that's the world today though
Nothing about it is wrong. Stop being delusional
I would agree if they didn't threaten people in the first email. After that it was fair game. They stuck their foot in their mouths.
You are not obligated to send it back, the law is on your side for their fuck up.
@@jamespaul6315 It’s wrong for someone to not waste their time and gas to fix a problem for a corporation that could clearly fix it themselves? No im sorry, and the law is on the customers side here anyways.
That is totally 💯 messed up the customer service is the worse, thanks 🙏 for this video brother
Yeah I’d tell NECA to freak off. It’s not your fault homie. Tell ‘em if they want it? they can come get it.
Wow, I cannot believe their customer service is this terrible. They should have taken the loss of product and dealt with it themselves. You cannot ask a customer to do work for you if you made the mistake. Total losers, I may stop buying from NECA now. Not an avid NECA collector but some stuff here and there, mostly Turtles. Shame on them, they need help. Total garbage way to treat those buying your junk, basically.
Small claims court. Neca can’t legally do this lol. Imagine them just throwing some tape on a used one? Because that’s what they’re gonna do.
This actually makes me want to drop neca like a rock. What trash company they’re turning out to be
Yeah if I paid that much I don’t want a used one lol
It might be a lot of tooling, but the molds are already made. Yeah they’d probably be charged more than the original order because it’s under the MOQ, but that’s on them.
There’s no way in any universe they would ever get them all back. Even if 90% sent them back some collectors are still getting screwed over. They only way to make this right by everyone is to produce more and fix their mistake but clearly they don’t want to do that so they are just trying to damage control and minimize the problem either way someone will be getting screwed over.
Yet another reason for me not to pay NECA to help unload their trash-disguised-as-figures.
Absolutely! NECA's Customer relations is trash and this email just confirms it...
Imagine any other business trying to do this lol you order a meal and i make you that meal and then another and give you both and then expect you to fix my mistake by paying for the extra meal all the while im threatening you to give it back and if you dont we wont welcome you back ? Just imagine that lol Neca needs a reality check
Oh no ....now my friend has to make all my orders .
All this makes me think is there was a major mess up and they sent 1000s to the wrong address. They should eat the losses and put them back in production and selling the extra ones after the fact.
The fact that they don’t just make more makes me wonder if they are allowed to do that under the licence. They could just be wanting to not be out the production costs and profits of those sets they lost, but if the licensor says they can only make so many that could be an issue too.
Must be a huge amount for them to act this way
@@nellyp2622 Thats true.
What figure was it ?
Isnt this type of stuff what company insurance is for? at the very least call it a loss and get tax credit out the wazoo. They dont need to be treating customers like this for their mistakes. I hope this doesnt cause them to not be able to reissue the first Sewer Lair or the third one they talked about. although if they take a huge enough loss off of this they might and that would be a shame
I’m wondering what the actual screwup number is like it must be allot for them to act like this
It’s a business mistake that most businesses would just eat. NECA may be in finical trouble or just ran by an idiot. Either way, probably screwed
Awwww poor Neca they need to man up and say congratulations to the lucky few. They need to jus say, Please return if you feel the need.
It’s true. Why is it so hard for people to just give back what’s not theirs? I mean seriously you bought one you get two, send the other one back it’s not that fucking hard.
Completely illegal to do that, btw
Unfortunately mine was so broken that there was no fixing it But they got me good cuz they kept the money and the figure and screw me over
That’s sucks man
I know its shocking for some ppl to realize a corporation doesnt give a fk about you..but it shouldnt be .
😂 like you dont have friends to order from there site theyll never know 😂
When you get unordered merchandise that might be true but this was ordered if they have your credit card information you ordered it you just got an extra one if that makes sense
Nothing you said makes any sense
@@sirmustardofhousemayonnais9907 is not your fault ... you have to have common sense to make sense of it
WHAT HAPPENS IF THE PARCEL GOES MISSING IN TRANSIT? WOULD THEY STILL CHARGE YOU? OR MAKE CLAIM AT POST OFFICE FOR MISSING PARCELS?
How could you be taken away from another collector seriously think about this I guess they lost the material to make more this is that there’s no more ever gonna be made the precious material the originals were made I love cannot be found no more
Idk I might be just catching up on this just noticed your channel but Hey are u and shartimus prime related???
What gives the right to keep something u didn’t pay for?
by law you are not required to send back something you didn’t order
They can pick it up. Deek rida.
That's like when someone delivered pizza to me an it was for the neighbor. Then they tried to come back an get it an I pretended like I was sleep an they left haha shit that's my pizza now
This is what they get for the dei hires they hired to do the shipping etc.
Dumb comment 😂
Great video my bratha. I just subbed. I’m 152
Thanks bro, glad you subbed! I appreciate it
This is just karma for neca over charging us for there figures for years 😂😂
Should have shown what they sent you. Disappointing Neca would act so childish
This may sound shitty? But I don’t think it’s the “right thing to do” to send it back. The onus isn’t on you to make things right. If you send it back, that’s going above and beyond. And likewise, keeping it isn’t the “wrong thing to do”. In fact, just because of these emails NECA has been sending, any chance of me sending it back would have gone right out the window
You’re garbage and clearly a thief. That’s stealing by keeping something that was mistakenly sent to you. And they sending you the shipping label so there is no out of pocket expenses for you. You can be prosecuted and rightfully so. Your ignorance shows what lifestyle and morals you have.
Get a new card so they don't have your card number
You can actually press charges against them cause by law it's a gift. I swear look it up or check out Junkman and his video about this and the actual laws when it comes to a situation like this.
This experience has been very revealing. The toy collector community is filled to the brim with people that think it’s ok to steal and lie.
Probably the same people that moan about reissues because it devalues their existing figures, I often wonder if a lot of people collect for value and the ability to flip
@ they stole merchandise then projected their guilt onto Neca. Basically what I’m hearing is “I’m not giving it back because Neca are meanies for altering my comfort level.”
This is being handled terribly by NECA. They caused the problem, and now they're threatening their own customers?
What figures is this about
Just make another email and fucking order shit from a different email
WHAT IF ANOTHER COLLECTOR WHO RECEIVED THE EXTRA DIORAMA HAD COOTIES, AND THEY RETURNED IT TO NECA AND THEN NECA SHIPS IT TO US AND THEN WE GET COOTIES. THATS JUST NOT ON...😮😮
Neka literally turned off their comments to all their social medias. Nobody can comment on anything
Neca
If this was a mass-produced oroduct, I'd say keep it. NECA could just send out more. Thus, however, is a made to order oroduct. People are actively keeping something that isn't theirs.
But.. if people opened it, I wouldn't want to have their used set. Id want a sealed set. Considering how long ago people got their extra sets, I doubt many are still sealed.
Exactly
NECA CANT JUST TAKE MONEY OUT OF PEOPLE ACCOUNTS WHENEVER THEY WANT, WHAT IF SOMEONE WAS GOING THROUGH FINANCIAL HARD SHIP AND THEY HAVE TO MONITOR THEIR SPENDING VERY CLOSELY TO NOT GO OVER THEIR BUDGET, OTHERWISE THE BANKS WILL CHARGE THEM A HUGE FEE.
LOL pretty soon NECA will send the COPS and FBI to people's homes LOL!👮♂🚓🚔🏠
Cancel your cards you'all 😂
Just keep it for yourself, or sell it. Not your problem if you got a duplicate or whatever.
WHAT IF THE POSTMAN STEALS IT AND MARKS IT OFF AS BEING RECEIVED. WHAT THEN? WILL THEY STILL CHARGE?
EVERY BIG NECA ITEM IS SENT IN A BOX WITH THE EXACT NAME OF THE CONTENT THATS INSIDE THE BOX!!!!
Yes for sure scary tactic 6:40
I wouldn't send it back
on their site, i just visited now, you cannot contact them anymore, they took down the contact us,..that means the poor customer is screwed for life, screw them, i have my motu/gi clones/tmnt(not the neca junk), the other junk/superheroes/ mcfarlane/ etc,........marius(punk rules).
@@mariusbabii wow
To be fair… you say NECA doesn’t care about collectors. That’s bull. Every product they churn out is for us. I mean you can act all high and mighty that a company caters to you and dares try to turn a profit, but that’s a you problem. NECA screwed up, people probably got fired. This will cost them a lot of money. So be a bro and do right by the community. I know it’s not our fault, but in the interests of companies who do put out this stuff for us. Just once, do right by the community. The folk sat on their smug backsides saying they shouldn’t have to send it back, you’re damaging our community. Because this will make NECA second guess doing this in future. So please, think about others
Oh my gosh, you poor baby, you must be so traumatized. I don’t care about Neca but I can’t stand a thief. You got something by mistake that is worth hundreds of dollars and that took much effort to produce, and you think it’s ok to just keep it?
😂This entire thing and everyone involved is hilarious and petty AF.
NECA for sending extra product and idle threats.
To collectors for lacking some type of moral and taking advantage of a "free lunch"
I'm waiting for someone to come out and say they emailed Neca 2 months ago about receiving an extra and Neca ignored their email... 🤣
Funny because it seems like Neca is the one lacking morals by implying that if they don’t get their product back another collector will lose out? It was their mistake and their responsibility to fix it.
Seriously! I can’t believe this is the response from both Neca AND collectors. Good lord, if I get my neighbors mail, that piece of mail goes back to him same day. With how much this thing costs and the limited availability of it, you better believe if this happened to me I’d be happy to send it back rather than take from someone else. The sense of entitlement from the collectors who received an extra sewer lair is embarrassing and I’m actually ok with Neca’s responses if this is what supposed collectors are going to be like. Their customer service may not be the greatest, but this is beyond petty. This is sad.
@@ExMachina83 These corporations would never do anything for a customer they weren’t legally required to do, I don’t see why the customer shouldn’t do the same. It’s their mistake and their responsibility to fix it and the fact you support them scamming their own customers over their mistake is laughable.
@@ExMachina83why are you on the side of a multi-million dollar company who doesn’t care about much other than profit? No company gives af about you as a consumer or a collector
Right now I'm having a bad experience with them my Ultimate Shredder figure from them it came broken I sent it back to them they never sent me the figure back give me the refund and they've been a month already and they just keep giving me the run-around
Yeah I have on my shelf at least 30-40 figures that I can tell I’ve had to use some kind of super glue to fix them.
As a Neca fan this entire situation has me shaking my head. This is straight illegal and they're going to end up with a lawsuit if they push this further.
Hot take, I know, but in the time it took you to sit and make this.... You could have just like... sent the thing back with the label they sent you. I know, I know, it's a very very very very very minor inconvenience for you to do so, but at the same time, it's not like you've never made a mistake in your whole life, have you? I'm not a huge NECA fan or anything like that, far from it actually, but good Lord does this seem like a very very silly hill to to die on.....
@@VoidCityReviews I didn’t even buy one lol this video was my take on the whole thing lol
@raulvac7288 I gotcha, I'm just saying though. 🤷🏼
Stop supporting NECA 💯
I just buy second hand new neca..if you sell a life size neca under market value they will send people to buy it to take it off market..I'm not playing those games..I avoid neca nowadays bs like this is whack..the gargoyle figs neca maxed out on those are the best figures.
Just for clarity - as I haven't watched any previous video, are you saying that they accidentally shipped it to you and you aren't sending it back? I agree that they should absolutely pick it up, but it's weird to keep something that you didn't order.
@@chrisbeyond1879 I didnt order it but I was just saying what I would do if I did order and got extra one. Sorry if I seemed upset was from the figures they’ve yet to ship out to me lol
@@raulvac7288 I hear you. Appreciate the clarification.
So you send every piece of mail back that is miss sent to you? Rather it has a cost associated to it or not? Cause if we want to get on our moral high horses, we can.
@@chrisbeyond1879 Well the reality is they’re not going to come pick it up and they never were so I don’t think it’s weird to keep it.
i will put a send back to sender(empty,) and write on itHA,HA,HA,HA, this should give them a clue that no customers wants them anymore neca sucks big time,.......marius(punk rules).
It’s easy, if they sent an extra one to people who got the extra, they should just sent it back. Do the right thing. Neca is right. Don’t be “that” person. They definitely should charge if they can. They are giving people a chance to send it back. Just do it.
So its an error on their part yet threatening you acting like its not their error, ive only ever had something extra sent to me once and i kept it🤷♂️if your service is crap then thats their problem not mine and theyve lost out, atleast they'd learn a lesson.
JAWSOME hoodie bro!
Probably what should have happened is initially NECA email saying please can you return it via pre-paid shipping and you get a $100 store credit for your time. They don't include any threats at this point.
Then after a month or so of time passes, NECA send another email to those that still haven't returned it saying if you no longer have the duplicate, (because you have sold it, likely for more than $300), or are unwilling to return it, then we will have to charge you for it at this point, (and that would be fair in my opinion as you have additional product of a high value item that you haven't paid for, you're essentially stealing it now), and anyone that does pay for the second one, at least NECA get the $300 back that they can use to refund the customers that have missed out, (it is bad for those customers that have missed out but at least they get their money back and can use that as a part payment towards one from eBay if they want the Lab bad enough which some will).
However if you hold onto it, and don't pay for the second lab, (for example by cancelling your card etc.), then at that point, for those specific customers NECA will just have to ban you from ordering further products from them until the debt is paid. If much later on, the debt does get paid, then NECA can unfreeze your account.
I think where NECA have gone wrong is threatening people too early, rather than giving them all a chance to do the right thing first, then the few collectors that don't play ball, NECA can threaten that separate group at a later date where the community will be less sympathetic towards those stragglers if there are many other people that did actually send their duplicate Lab's back.
That would have been a better process for them to take. But here is the problem: there are people getting these return emails that didn't receive a 2nd product. I am one of them.
After receiving the Lab I ordered, my office moved to a new location 3 weeks later. If Neca shipped a 2nd lab to me, it would have gone to an address I no longer had access to.
That's my scenario, but what about those that a 2nd Lab was sent to and may have had a package stolen. Since no was expecting a 2nd Lab or had notice a 2nd one was coming, a lot could go wrong.
I already sent Neca an email explaining my situation, but as I am learning from others, Neca doesn't respond to emails.
It's wait and see now.
Exactly they sent out the first email then didn’t even wait 3 days and sent out another lol
@@3shieldsitrust694 If the package was stolen, then it can just be dealt with in the usual way. If stolen by a neighbour, that means the collector has to bear the cost. If it was stolen by the shipper with no proof of delivery, the shipper would pay.
As for you getting the email even though you have only received one, it depends on where the evidence trail leads in terms of can NECA prove where these spare labs were shipped to?
They aren't the best at responding to emails, but hopefully they start getting better at that and respond to you so that it all gets resolved amicably and fairly.
@@nicholashill8724 or here’s another thought? They could just eat the cost take responsibility and fix the situation instead of putting the blame on the collectors. The law is not on Necas side here they are grasping at straws.
Good job Neca. Call out these lame collectors. Collectors are entitled selfish brats.
Hahahaha collectors are the only ones buying their shitty product
You are the lame collector. You're a brand loyalist who attacks other collectors to defend your precious brands. You're a sick and disgusting piece of garbage
This whole thing is hilarious and sad.
No one cares. They just want our money and that's it 😢
Thats funny. Its their mistake.
Neca is garbage, don’t give them money!
Right!😠
Second? Hahaa
Real disappointment from my loving NECA.
What did you buy? What are you lacking? All i hear is a buncha thieves talk about how theyre keeping the samples they were sent for FREE.
I personally wasn’t sent anything for free. They are not sending me stuff I paid for
You don’t know the definition of a thief
@@brite1217 you realize if a bank or someone "accidentally" sends you a check and keep it, it's theft, right? Pretty much the same principle.
It's not the same principle, stop being re.tarded
@@chillabrew_glycolinstallthat’s literally not the same or relevant at all. we’re talking about merchandise not money, money has its own set of laws and guidelines. NECA had a fuck up and sent out extra figures to people. the law clearly states that you can keep them without repercussion so it’s not “thievery”