Call Center English: 100 Phrases to Master Clear Communication for Call Center Workers

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  • Опубликовано: 26 янв 2025

Комментарии • 44

  • @LearningEnglishPRO
    @LearningEnglishPRO  6 месяцев назад +7

    Here are the rest of the phrases for Topics: Tech Support, UpSelling and Cross-Selling, and End of Call & Follow-up. I ran out of space in the video description! 😅
    00:20:39 Tech Support
    Have you tried restarting your device?
    Can you describe the error message you’re seeing?
    I’ll guide you through the troubleshooting steps
    Let’s check your internet connection first
    Can you confirm if the device is plugged in?
    Please follow these steps to resolve the issue
    Have you updated your software recently?
    I’ll connect you with our technical support team
    Let’s reset your device & try again
    Can you tell me more about the problem you’re experiencing?
    00:23:00 Upselling and Cross-Selling
    I noticed you might benefit from our premium service
    Did you know we have a special offer on ___?
    You might also be interested in
    We have a new feature that you might like
    I’d recommend our __ for your needs
    We have a bundle deal that could save you money
    Would you like to upgrade to our premium package?
    You might find our [product/service] useful
    Let me tell you about our latest promotion
    Have you heard about our [new product/service]?
    00:25:26 End of Call and Follow-Up
    Is there anything else I can assist you with today?
    Thank you for calling [Company], have a great day
    If you have any more questions, feel free to call us back
    I’m glad we could resolve your issue today
    Please don’t hesitate to reach out if you need further assistance
    Thank you for your patience and understanding
    Have a wonderful day, and thank you for choosing [Company]
    I’ll follow up with you to ensure everything is resolved
    We appreciate your business, thank you
    Goodbye, and thank you for calling [Company]

  • @ku8278
    @ku8278 6 месяцев назад +3

    Waited for stuff like this!!
    I’m a complete beginner as a call center operator in Airline company. Managed to do with my work for half a year, honestly I say, I’ve been awkward and struggled to have a call with English speaker. Around ten years ago I’d been to London for study art in academy though. Now that I’ve started from scratch fully in terms of lingo skill. This is very helpful for me!!
    I have one request for you,please create a video for Common helpful Phrases at airport/ticketing/boarding, etc!!

    • @LearningEnglishPRO
      @LearningEnglishPRO  6 месяцев назад +2

      So glad you like my video! I have already made a video on Airport English which may interest you! Link 👉
      ruclips.net/video/YXJHwMbShyg/видео.html

  • @jhonygalan8399
    @jhonygalan8399 6 месяцев назад +2

    Ger is a crack! This is an excellent RUclips channel. Thank you very much Ger.

  • @gedankens4029
    @gedankens4029 6 месяцев назад +3

    Wow, this is such an amazing work! From many aspects. Thank you very much. 🙏🙏

  • @Neelima....
    @Neelima.... 12 дней назад +1

    Sir please make a video for complete real-estate conversation

  • @Education4childhood123-f4v
    @Education4childhood123-f4v 6 месяцев назад +1

    Great Ger, 💯
    Appreciate it 👍

  • @schmetterling2128
    @schmetterling2128 4 месяца назад

    This is amazing. I don't have words to appreciate it. 🎉🎉🎉🎉

  • @sumanrroy
    @sumanrroy 6 месяцев назад +9

    Sir Could you please make a vocabulary masterclass video on psychology?

    • @LearningEnglishPRO
      @LearningEnglishPRO  6 месяцев назад +1

      Check this out 👉🏽 Psychology Terms Explained:
      ruclips.net/video/_-YqWrM3kSc/видео.html

  • @marioenriquehernandezrodri7731
    @marioenriquehernandezrodri7731 5 месяцев назад +2

    I´m about to start working in a call center very soon. Thanks for the video.

    • @LearningEnglishPRO
      @LearningEnglishPRO  5 месяцев назад +1

      Best of luck! Thank you for your comment 😉

    • @marioenriquehernandezrodri7731
      @marioenriquehernandezrodri7731 5 месяцев назад +1

      @@LearningEnglishPRO Your RUclips channel is very good. I just passed two interviews in English today. I got approved.

    • @LearningEnglishPRO
      @LearningEnglishPRO  5 месяцев назад +2

      Wonderful! Congratulations 🎈

  • @JarjaBimala
    @JarjaBimala 5 месяцев назад +1

    Excellent

  • @germainkibad1682
    @germainkibad1682 6 месяцев назад +1

    ❤❤❤thank you

  • @atuljanbandhu1910
    @atuljanbandhu1910 6 месяцев назад +1

    🎉it was very helpful session learning a lot

  • @prisigonzalez8812
    @prisigonzalez8812 4 месяца назад +1

    Thank uou i would definitely use this for my job

  • @nesrelmehy4629
    @nesrelmehy4629 6 месяцев назад +1

    Amazing 😍

  • @sabrinasabi4177
    @sabrinasabi4177 6 месяцев назад +1

    😊Im not Irish and I never had the chance to visit Ireland , but I love Ireland and its great nation , god bless you all… .. ☘️❤️☘️

    • @LearningEnglishPRO
      @LearningEnglishPRO  6 месяцев назад +2

      Thank you so much Sabrina. So nice of you ☘️☘️☘️

    • @sabrinasabi4177
      @sabrinasabi4177 6 месяцев назад +1

      @@LearningEnglishPRO my pleasure 😊🌹

  • @Theone-zy5nu
    @Theone-zy5nu 6 месяцев назад +1

    It’s incredible 😊

  • @TheSurvivorXXI
    @TheSurvivorXXI 6 месяцев назад +1

    Amazing and useful lessons. I Will subscribe your channel. Greetings

    • @LearningEnglishPRO
      @LearningEnglishPRO  6 месяцев назад +2

      Greetings to you! Thank you for your subscription 😊😊😊

  • @victorvonderkrausse5492
    @victorvonderkrausse5492 5 месяцев назад +1

    Very informative video, just the music is pretty annoying to be honest

    • @LearningEnglishPRO
      @LearningEnglishPRO  5 месяцев назад

      Sure. I’ve stopped including music in my videos as per viewer feedback.

  • @susunaluciano7873
    @susunaluciano7873 6 месяцев назад +1

    Hello ❤

  • @tatiananaroditskaya547
    @tatiananaroditskaya547 5 месяцев назад +1

    15:28 no he is not 😂

  • @gabib3325
    @gabib3325 6 месяцев назад

    ❤😊thank you