The AI Call Center Revolution with Avoca Founder Tyson Chen

Join John Wilson and Jack Carr on 'Owned and Operated' as they look into the cutting-edge world of AI-powered call centers for home service businesses with Tyson from Avoca AI. Discover how AI is transforming the efficiency and effectiveness of call centers in the trades, optimizing everything from after-hours calls to specialized CSR allocation. Tyson shares his extensive background in AI, his journey into the trades, and the groundbreaking features of Avoca's platform.
00:00 Introduction to Owned and Operated
00:33 Meet Tyson from Avoca
01:02 The Importance of AI in Trades
04:41 Challenges and Solutions in Call Centers
07:32 Optimizing Call Center Performance
15:44 Human in the Loop: Enhancing AI with Human Touch
24:32 Exploring AI in Customer Service
25:38 Smart Segmentation for Call Handling
26:13 Optimizing Call Center Performance
29:29 Choosing the Right Call Software
30:54 Best Practices for Call Centers
32:16 Improving Booking Rates with AI
34:41 Tracking and Coaching CSRs
42:44 The Importance of Membership Programs
46:44 Final Thoughts and Contact Information
Episode Hosts: 🎤
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter
Special Thanks to Avoca AI Coaching and Training
Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end. We have a special promo code available if you schedule now: ‘OWNED’.
Click here to schedule your demo today.
(calendly.com/d...)
(www.ownedandoperated.com)
[e-mail]
John Wilson, CEO of Wilson Companies
(www.wilsonplum...)
Jack Carr, CEO of Rapid HVAC
(rapidhvactn.com)

[@tysonchen9466]

Always a pleasure chatting!

[@JohnWilsonCo]

Any time, man.