Pro-tip: Anyone who tells you they are honest, are very likely not honest at all. I run from mechanics and salesmen that tell me they are honest. It is a show, not tell kind of thing
HUNDREDS, hundred of conversations with customers over the years from 1971 to 2011 and using most of your words to clarify a customer's perception of warranty responsibilities! If only RUclips had been around, I could have held new customer "Orientation" sessions and shown this video! Something like "Living With Your Vehicle's Warranty" subtitled, "What your Salesman Didn't Cover." As with your other PSAs, you've hit this one out of the park!
I was a warranty Administrator for a Peterbilt Truck dealership. I know exactly what you're saying. I always tried to help my customer but stayed within the manufacturer's guidelines. Sometimes our rep would help a customer for something unusual, as long as the customer was honest with them. But that was not warranty
AMD, EXCELLENT VIDEO!! I BET TOYOTA LOVES U FOR THIS (saves them aggravation). I had an 81 toyota 4x4, in for 1st yr state inspection. Dealership is now under a new owner, but at that time, a weld was bad on my exhaust system, dealership replaced whole exhaust bc they felt it was faulty. BUT, it was past my 12,000mile warranty back then & they STILL replaced it for FREE!! I didnt 4 wheel it, so I appreciated very much! Owners NEED to know, their vehicle has a computer now that logs & mechanics can bring abuse up. I used to install batteries & ppl would install on wood boards/bungee cords & want warranted. 🤥 So I FEEL UR PAIN.😉😁
Keep records is the key here, I had a 2017 F150 2.7 which started burning oil at 20k miles(Ford later determined certain date range of mis-manufactured heads), I did all the maintenance my self, oil changes every 5k, first one after 1k. Dealer asked for any records, I provided receipts for oil & filters, manufacturer covered new engine.
AMD, In general, there is very little maintenance over the first 5 years of a Toyota's life. For that reason I would let the dealer do the oil changes etc. and that way there will be no doubt about whether the car has been looked after properly.
I prefer his idea of still doing an oil change at 1k miles then every 5k. I still intend to have Toyota do the oil changes every 10k but doing 5k myself.
Honesty in business is a two way street. It has great rewards and harsh risks. I look at the great rewards for good business. Great lesson on people’s responsibilities vs a nice warranty. I’ve never been disappointed with honesty shared. The opposite is also a reality.
Just an example of some Australian dealers, I had a new Subaru that I changed the oil at 5000k regularly with original Subaru filter and 0w20 oil purchased from the Subaru dealer, the service manager failed to stamp my service record book. That’s the dealership here in Australia. The Subaru specified 10000 oil or 12 months, I only drove short distances so did not think that was a good idea. I am also a retired qualified motor mechanic. Great information as usual AMD. I just love 💕 your videos can’t miss them. From 🇦🇺👍👍👍👍
You are SO right about warranty....Honesty is the best and only policy. As passing, watched your long video on Total Tubular Podcast, very interesting. All your viewers are glad you followed your dreams and came and set up this channel. If they have not seen it, they should watch it, it has much more details than this channel about your background.
Such great stuff! I asked a lot of these questions about a month ago when the car repair was fixing my deer-damaged Prius! (She looks brand new!!) I made sure they used Toyota parts as much as possible.
Oh no worries at all, I understand sometimes things happen.. we were both very happy to go through the entire experience! it was so cool to go through with it and advice all meeting you guys! Thanks so much for the shout out!!
@@mrs.carcarenut8959 You’re welcome & Thank you! During these Holidays, Thought it was very fitting to acknowledge not only family but wonderful friends old and new !Glad to hear you guys received it! & Merry Christmas to all of you!
Great video! You've explained the finite details.which is why I use OEM parts during routine maintenance when the vehicle is under warranty! For example, Oil and Oil Filters are cheap, even with dealer parts, but engines are expensive! Thank You AMD!
I learned a long time ago to keep records of you vehicle. I have two Toyota vehicles at the current time. My wife's Highlander is a 2012 model and I have a folder over an inch thick will everything that has been done to that car. I have a 2018 Tundra also with a folder of every thing done to it since I have owned it. All of the work on both cars has been done at a local dealership.
What you're talking about only works when SOMEONE actually accepts responsibility for the problem they created. All too often, everyone involved finger points and stonewalls, and the owner is left holding the bag. VERY helpful video, though.
most stealerships will make every excuse to to cover your car under warranty because they dont make as much oney doing warranty work . toyota makes decent cars, but the stealerships make u think otherwise when u need help. and service advisors? they should change their names to salesman
Hello AMD, been watching your awesome videos awhile, recently purchased a 2016 Camry XLE, because of your recommendation, and like the car A LOT!! Merry Christmas to you and the family.
AMD, great video, great advise. I totally agree. Toyota engineers made my 2020 Tacoma TRD Sport 4X4 to work a certain way for long term reliability. Only thing I changed was tire and tire size. Changed from OEM highway tires to one size up A/T tires. The slight hit on MPG’s I can’t blame Toyota. I Changed oil after 1000km’s and every 8000km’s. Since at dealership. Tacoma will be dealer maintained until it don’t make sense. When truck is not worth the extra cost due to kilometres or years.
For how an alternator could cause serious damage, consider an alternator overrunning clutch that fails and causes the serpentine belt to fail. If the engine overheats because of the broken belt there could have been a lot of costs associated with that alternator.
AMD, I watch your channel because you are honest and informative. Unfortunately, not all dealerships are honest and are called stealerships because they try to wiggle their way out of any warranty work. What's your view on TSBs? I stop taking my cars to dealers when they deny the TSBs even exist.
Hi! Unfortunately some dealerships play these games and not listen to their customers. TSBs can be an issue actually. Just because there’s a TSB on something doesn’t mean it automatically applies. There’s due process for TSBs like VIN ranges and applicability
@@TheCarCareNut Since I rarely go to the dealer except to buy parts, I worry I may be missing important TSB information. Are they places we can plug in our VIN for them like the website that looks up recalls??
Idea for a future video- maybe cover the complete removal/replacement of the TNGA cover panels. I was expecting the panel and clip removal to be easy, but found it was actually quite annoying since it appeared 3-4 removal tools were needed, rather than just a simple panel clip removal tool. I didn't want to damage any panel clips, and realized it was more complicated than I was expecting. I left it alone and did what I could to spray in some Fluid Film, but would have preferred full access to all the metal parts!
Hello AMD, great channel and content. Just wanted to share my experience with a 2003 Camry V6 which I bought new. The transmission would randomly bang when shifting from 1st to 2nd. I took it back to the dealer multiple times and was never fixed. The attitude seemed to be that’s the way it is, just put up with it. In hindsight I should have tried to get my money back under the lemon law, but I never did. Perhaps I should have written directly to Toyota. I think the only fix was likely to replace the transmission with a new one, but they obviously did not want to do this since the car still rolled down the road.
Maintenance: Toyota Care is good for 2 years in maintenance, but if you neglect your engine due to lack of Maintenance (oil changes,etc), that will void your power train warranty. Great video ! 😊
Great video, Ahmed! This all makes sense! If the aftermarket/DIY part wasn't causing any problems directly or indirectly, then it should not be used against the customer. BTW, can't wait to see your new car! :) All the best!
I had a problematic service advisor deny a power steering pump on an LX when the fluid was not original. I showed him the spec of fluid and the owners manual then he changed his tune. Never had an issue at that dealer except for that particular advisor
Can’t tell you how many times someone has told me they broke something themselves either in an accident or while trying to modify the vehicle and then say oh well warranty will cover it. Warranty covers manufacture defects not problems you cause yourself lol. A perfect example myself was my first winter with my WRX I only had summer tires. Hit a curb and bent the wheel, upper, and lower control arm on the left rear. Everyone kept asking me why I fixed it myself instead of taking it in for warranty! I had to tell them I created the problem not the manufacture so they won’t cover it. On the other side of things as a tech who has worked in a dealership it can honestly come down to the tech too. I worked on trucks particularly diesels. Sometimes customers would bring in a deleted diesel. At that point anything engine and exhaust related is automatically void if it were mentioned in the work order. For me if a customer came in deleted and like let’s say their alternator went out or they needed a belt and tensioner. I wasn’t going to mention that the truck was tuned and deleted because even though those modifications weren’t directly related the manufacture would blame it on the mods instead of covering it
So as the man says it all boils down to 'common sense'. For those who don't know 'common sense' is a long lost forgotten art. It seems most people these days have either never heard of it or they have rejected it. Although some people still possess common sense today, it is still few and far between. If you are watching this video and furthering your education and knowledge in this subject you are very likely to be one who still possesses the art of common sense. God bless you
I even buy the life time oil change at the dealer. 1. If something goes wrong they have all the records and it is on them. Like over filling the crank case one time. I made them take responsibility. I now check the oil level before I leave. 2. I keep my Toyota’s so long they loose money on me.
Much appreciated, the time and effort that goes into helping us all . Especially with the tire shortage right now would buying all new tires including TPMS at name brand tire dealerships hurt your warranty at all . Seems crazy if it would . One never knows
@@dalephillips8250 Not general warranty unless manufacturer defect. But I just get toyota parts if something would need fixing. Good parts, paying somebody. So no reason not to keep Toyota.
I got a 14' tacoma with approximately 73500 miles and I recently had a fuel pump quit, pump cost $836, with labor over $1200. The manager at the shop said in 28 years he's never seen that happen. 6 months ago also had AC lost freon leaked out. In total $2000 in approx. 5 months
No, small plastic connector. The mngr said some mechanics lean against the engine, parts and the wall of the engine bay when working and may have put pressure on the tubing causing eventual failure. Thanx for repling
Great video. I am a recently retired professional medium/heavy truck mechanic and enjoy your videos and shop videos. What is your opinion on underbody rust proofing products such as wool wax, fluid film, etc with regard to warranty issues? I have ordered my first Toyota pickup. I do all of my own maintenance (I’m very fussy about maintaining my equipment) I also live in the “rust belt” and keep my vehicles a long time. My vehicle powertrains last a long time while the frame and subframes get eaten by rust.
Richard,.thanks Sir for airing on line!!!.Great car maintenance information about warranty. merrychristmas and a happy new year to you and your family.take care,stay safe,everyone,.in Jesus Name.
Your videos are awesome - I have a 2017 Highlander and the spark plug video you made was a life saver for me. I’m about to change out the rear brakes and rotors - any chance you can do a highlander brake job video?
Hi! I do have a video on brakes. While not specific to a highlander but it’s the same procedure and I tried to list all relevant information. It’s a 3 part fully detailed video
AMD. as usual a terrific fact filled and practical video. We just purchased a 10 year 100,000k miles Toyota Factory Extra Care platinum Zero Deductible Warranty on our 2021 Highlander. My wife LOVES the car and wants to keep it forever. I just wanted to get your thoughts on this. In your opinion, was it a good decision? Are there any pros and cons ? Your thoughts and judgement are great appreciated!!!
Hi Joel! I think you did good. That’s a good warranty. It’s a Toyota so you likely won’t use it for big things but it’s the little things that can add up over time. Anything you see with the car bring it up and have it taken care of.
My issue with warranty is the trailer hitch. I tow a 1200 lb trailer every 2 months or so to move a fridge or couch, Toyota do not allow that, I have to wait till the warranty is over before I install the hitch. My car is a 2015 Camry, my wife's 98 Corolla have a 1500 lb rating, but not the Yaris. The Camry is tough enough to be used as taxis. I like to see Toyota let their engineers design their cars, not their lawyers.
Great video, thank you. And thank you for all your videos, they were a valuable source of information for me when I bought my Toyota. I would like to ask you a question (albeit non-related to this video but I did not find this information) - I would like to ask the dealership to change the CVT oil also on the first maintenance interval (my car is 8000 km. now, it will be probably 12 000 then). What is your advice, do it or wait for the proper Toyota recommended time for the oil change?
Hi AMD, great video! Just bought brand new 22 sienna hybrid AWD, owners manual break in period for 500 miles. My question is should I oil change after the break in period? My other question is should I do my own oil change or just keep going in for the two year maintenance free oil change. Your other video mentions that dealership used cheap engine oil. I want to used synthetic oil for oil changes myself.
Ty for the kind and informative video. I recently purchased an extended warranty and have been concerned about them actually covering repairs if needed. But this video made me think about the fact that they too have to be very guarded when dealing with the public. Do you believe that if I'm showing signs of diligence by maintains records and only using the warranty when absolutely necessary that I should have any problem with being confident that my policy will in fact protect me in the case of bug repairs needing done? Ty for the blessing st the end there too! ☺️ The Gospel of John, sooner than later, friends.❤️
Toyota mechanic at a dealership warned me, Toyota does oil tests, first thing they do when you go in for a warranty repair, you can't even change oil viscosity, any reason to void warranty will be used
There is usually multiple viscosities approved in the owners manual. They’d have to prove that the wrong viscosity caused the problem anyway. If you have a lawyer you will most likely win a breach of warranty lawsuit. They can deny initially, but will be forced to reverse their decision in most cases if the customer doesn’t back down. Mechanics are not Attorneys.
The only thing useful to the manufacture doing a used oil test is the viscosity of the oil, all the other items on the test while useful over long term will be useless to the manufacture. So if you are supposed to use 0w20 oil and at most 5w-30 if the oil test can back with a viscosity for a 50 weight oil they could have grounds to deny warranty but if the comes back with a viscosity for a 20 weight or 30 weight then they have no leg to stand on to deny warranty coverage. The wear metals in the report would be meaningless because there was a failure and would explain the reason for the wear metals in the report. Further I highly doubt any dealer is sending out use oil samples because they take a few days to a couple of weeks to get back the results and they would have a lot of pissed off customers if they held up repairing vehicles over used oil samples. If you blew a rod out the side of the block they may send out a used oil sample but again the only useful information would be the viscosity and if the owners manual have multiple viscosity's listed the only way they could use that oil sample against you is if you were running a 50 weight oil in an engine that called for a 20 weight or 30 weight oil.
Would love to see a video on TRD products. I always see a lot of mixed reviews around air filters such as the TRD air filter and K&N. Since you mentioned air intake. I would like to get your insight and thoughts on these. I own a 2020 Corolla SE and decided to go with the TRD air filter since is made by Toyota!
Sorry if I missed it. So if you change the leather interior color or even the dashboard, does that void the warranty? Lexus is known for being a quiet cabin. What happens if you changed the color of the headline, dash etc? I’m guessing we can’t complain if the cabin is noisier?
Hello Amd! 😃 First of all, thank you very much for the quality easy-to-understand and honest content that you and your wife create. ❤️ I'm new to this channel, but with a great Toyota car driving experience. During the one year i drove about 100000km (62000 miles). Living in Europe, but where there are no motorists, I find it quite a mileage. I'm not a taxi driver 😅😂 I've watched almost all of your videos in these few days. I am currently waiting for my new Toyota RAV4. This will be the second Toyota rav4 fifth generation car in 2022. In one of your Oils Videos, you mentioned that it would be advisable to change the oil for a new car if there is a possibility of 7000-10000 miles before the first mandatory maintenance, but in this video you have already changed to the first 1000 miles. Maybe I misunderstood something? If not, what is the reason for doing so? As for me, mileage is quite a big meet, do maintenance every other month without exaggeration! Also Sometimes there is a feeling in the dealership that the filters need to be replaced, I pay for the filters to be replaced, but the feeling that the filters have not been replaced is precisely because there is regular maintenance at them as well. is the idea to start labeling filters with a sticker to see if they are being replaced! Will it be possible to see in the dealer's center that I have opened the hatches on an on-board computer, for example, or would no one be able to tell if the hatch where the filter (cabin, engine) is standing has been opened ? very much looking forward to your reply My family currently has 2 toyota cars and am expecting a third 2019 toyota avensis with 330,000km and 2021 Toyota rav4 received in May and already 85000km All purchased new at an official dealer and overall I can say toyota is a super car I got a very long comment, but thanks again from Latvia! ❤️🇱🇻
Hi! I always recommend oil changes every 5k miles. And for filters place small pieces of tape around to see if they get broken and you’ll know. They have no way of knowing if you’ve checked them oem it
I use factory filters ( air, oil and cabin) they are not that much more. And I've had my oil tested. Sometimes they can tell if it's dealer OEM oil. Factory oil has Trace elements in it that the aftermarket doesn't use
Bull Sheet, cough cough, an oil test by a lab can't tell you who the manufacture of the oil is. First off there are only a handful of companies that supply the base oil. OEM oil is all low bid, that is a cold hard fact. There is nothing special about OEM branded oil.
Maybe you could do a video on a maintenance routine for cars that go to the track? Like if you took advantage of the 1 year NASA membership that came with the Supra or GR 86.
I put a MST cold air intake, ftp charge pipe, jb4 tuned on my m340i. I few weeks later drivetrain malfunction came out. The bmw dealership didn’t say anything about the mods. They took care of the drivetrain malfunction.
I love my Toyota Corolla 18 se. So much!!!. And believe I’m their product so much that I was wondering if 41 and NO FELONY HISTORY was to old to pursue a career AS A TOYOTA TEXHNITION???😃. Thanks for any feedback
As a Toyota technician what is your take if a customer did all the routine maintenance themselves (w records and receipts). Fluid changes, brake changes, etc. Would that be enough to cover the standard warranty? I have seen good techs but I've also seen questionable ones, so I prefer to do the fluids/brakes myself.
If you buy a cheap air filter, and it falls apart inside of the air cleaner box, and the parts are sucked into the engine, and damages it, your Power Train Warranty will probably be voided.
He said he just bought a new Toyota. He will announce soon, but currently has a contest. People that correctly guess which car can win a prize. See his home page.
My favorite warranty story is a rock cracked my windshield. The insurance company sent Safeway Glass to replace the windshield. I paid the $100 comprehensive deductible. Two days later the new windshield started cracking at a corner. Safeway glass came back said they could see another surface rock chip in the crack, and wanted to replace the windshield. Bill the insurance company, and collect another $100 deductible. The car died 80,000 miles later with that crack still in the windshield. (it did get bigger).
Hi AMD I have similar experience with my 2017 highlander awd limited that I bought new with extended powertrain warranty. 10y 100k miles. At 4 years and 65k miles rear main seal start leaking very minimal and i took it to selling dealer. After they checked it out i was told warranty was denied cuz i serviced my car by myself ( i was working as a mechanic in the past and do work on my vehicles) . Every service and oil change was done with toyota parts and quality oil with correct specs. Just realized that i spent 1300 $ for no warranty extension at all.
What you had happen was a dishonest dealer and mechanic, you denied them income from oil and filter changes and any other bogus services they could try and sell you so when you had an issue they punished you unfairly. Never purchase an extended warranty, think of extended warranties like this the manufacture/dealer is the gambling house and you are the gambler, just like in Las Vegas who do you think wins the bet the majority of the time? If you said the house then winner winner chicken dinner, the gambler rarely ever wins this bet. Even consumer reports says do not buy extended warranties unless it is a vehicle with known repair issues and in that case you need to avoid that vehicle altogether anyway.
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My Toyota dealership has a lifetime power train warranty as long as you use THEM for all maintenance. Great strategy.
You are a good man! I wish everyone was honest like you are
Yes me too, but many aren't
And I can tell most importantly. a man of God also. That’s why I trust you
Pro-tip: Anyone who tells you they are honest, are very likely not honest at all. I run from mechanics and salesmen that tell me they are honest.
It is a show, not tell kind of thing
@@lsbberean1224 LMFAO
Have you not been paying attention?
They hate him because he speaks the truth
HUNDREDS, hundred of conversations with customers over the years from 1971 to 2011 and using most of your words to clarify a customer's perception of warranty responsibilities!
If only RUclips had been around, I could have held new customer "Orientation" sessions and shown this video! Something like "Living With Your Vehicle's Warranty" subtitled, "What your Salesman Didn't Cover." As with your other PSAs, you've hit this one out of the park!
Ahmed, another great video. Thanks for all of what you do for the Toyota community. We all appreciate it.
i knew his name was Ahmed !. AMD sounds close to Ahmed
I was a warranty Administrator for a Peterbilt Truck dealership. I know exactly what you're saying. I always tried to help my customer but stayed within the manufacturer's guidelines. Sometimes our rep would help a customer for something unusual, as long as the customer was honest with them. But that was not warranty
AMD, EXCELLENT VIDEO!! I BET TOYOTA LOVES U FOR THIS (saves them aggravation). I had an 81 toyota 4x4, in for 1st yr state inspection. Dealership is now under a new owner, but at that time, a weld was bad on my exhaust system, dealership replaced whole exhaust bc they felt it was faulty. BUT, it was past my 12,000mile warranty back then & they STILL replaced it for FREE!! I didnt 4 wheel it, so I appreciated very much! Owners NEED to know, their vehicle has a computer now that logs & mechanics can bring abuse up. I used to install batteries & ppl would install on wood boards/bungee cords & want warranted. 🤥 So I FEEL UR PAIN.😉😁
Great presentation! Main issue comes back to people not being educated by the one who counts..."Do unto others as you have them do unto you".
Keep records is the key here,
I had a 2017 F150 2.7 which started burning oil at 20k miles(Ford later determined certain date range of mis-manufactured heads), I did all the maintenance my self, oil changes every 5k, first one after 1k. Dealer asked for any records, I provided receipts for oil & filters, manufacturer covered new engine.
Thanks!
AMD, In general, there is very little maintenance over the first 5 years of a Toyota's life. For that reason I would let the dealer do the oil changes etc. and that way there will be no doubt about whether the car has been looked after properly.
I prefer his idea of still doing an oil change at 1k miles then every 5k. I still intend to have Toyota do the oil changes every 10k but doing 5k myself.
@@cazablocki OK
@@kimbuck-2 Just keep all documentation showing oil changes were performed with date & mileage
I love listening to this ethical person.
A much needed video for someone trying to do the right thing. Thanks for the info.
Honesty in business is a two way street. It has great rewards and harsh risks. I look at the great rewards for good business. Great lesson on people’s responsibilities vs a nice warranty. I’ve never been disappointed with honesty shared. The opposite is also a reality.
Just an example of some Australian dealers, I had a new Subaru that I changed the oil at 5000k regularly with original Subaru filter and 0w20 oil purchased from the Subaru dealer, the service manager failed to stamp my service record book. That’s the dealership here in Australia. The Subaru specified 10000 oil or 12 months, I only drove short distances so did not think that was a good idea. I am also a retired qualified motor mechanic. Great information as usual AMD. I just love 💕 your videos can’t miss them. From 🇦🇺👍👍👍👍
You are SO right about warranty....Honesty is the best and only policy. As passing, watched your long video on Total Tubular Podcast, very interesting. All your viewers are glad you followed your dreams and came and set up this channel. If they have not seen it, they should watch it, it has much more details than this channel about your background.
The expert information and education we get from this channel is invaluable. TCCN channel is an internet treasure.
Such great stuff! I asked a lot of these questions about a month ago when the car repair was fixing my deer-damaged Prius! (She looks brand new!!) I made sure they used Toyota parts as much as possible.
Hello AMD, always here watching your videos and enjoying my new Toyota Highlander XSE too. Congratulations on your new car!!
Thank you, You've explained everything very well
Thanks Osmar! I was so sad when AMD told me he couldn’t recovered the files. It was great meeting you. 😊
Oh no worries at all, I understand sometimes things happen.. we were both very happy to go through the entire experience! it was so cool to go through with it and advice all meeting you guys! Thanks so much for the shout out!!
Oops sorry.. just saw my post.. goofy swipe! It was meant to read “most of all”.. either way Happy holidays to you guys!!
Osmar, thanks for the thoughtful Christmas card! It was a lovely surprise. Merry Christmas for you and your family 😍
@@mrs.carcarenut8959 You’re welcome & Thank you! During these Holidays, Thought it was very fitting to acknowledge not only family but wonderful friends old and new !Glad to hear you guys received it! & Merry Christmas to all of you!
Love your videos, I wish you were in Germany, it is really hard to find someone as respectable and capable as you.
Great video! You've explained the finite details.which is why I use OEM parts during routine maintenance when the vehicle is under warranty! For example, Oil and Oil Filters are cheap, even with dealer parts, but engines are expensive!
Thank You AMD!
I learned a long time ago to keep records of you vehicle. I have two Toyota vehicles at the current time. My wife's Highlander is a 2012 model and I have a folder over an inch thick will everything that has been done to that car. I have a 2018 Tundra also with a folder of every thing done to it since I have owned it. All of the work on both cars has been done at a local dealership.
What you're talking about only works when SOMEONE actually accepts responsibility for the problem they created. All too often, everyone involved finger points and stonewalls, and the owner is left holding the bag.
VERY helpful video, though.
most stealerships will make every excuse to to cover your car under warranty because they dont make as much oney doing warranty work . toyota makes decent cars, but the stealerships make u think otherwise when u need help. and service advisors? they should change their names to salesman
Hello AMD, been watching your awesome videos awhile, recently purchased a 2016 Camry XLE, because of your recommendation, and like the car A LOT!! Merry Christmas to you and the family.
AMD, great video, great advise. I totally agree. Toyota engineers made my 2020 Tacoma TRD Sport 4X4 to work a certain way for long term reliability. Only thing I changed was tire and tire size. Changed from OEM highway tires to one size up A/T tires. The slight hit on MPG’s I can’t blame Toyota. I Changed oil after 1000km’s and every 8000km’s. Since at dealership. Tacoma will be dealer maintained until it don’t make sense. When truck is not worth the extra cost due to kilometres or years.
For how an alternator could cause serious damage, consider an alternator overrunning clutch that fails and causes the serpentine belt to fail. If the engine overheats because of the broken belt there could have been a lot of costs associated with that alternator.
Thank you my brother for explaining auto warranty in simple language. It finally is making sense to me.
once again, another outstanding video AMD!!!
I am a Toyota 4 Runner Owner and you help me to understand how better to use it the way it was ment to be used.
Best Advices from an honest, experiences Master Technician.
Thanks for your teachings
AMD, I watch your channel because you are honest and informative. Unfortunately, not all dealerships are honest and are called stealerships because they try to wiggle their way out of any warranty work. What's your view on TSBs? I stop taking my cars to dealers when they deny the TSBs even exist.
Hi! Unfortunately some dealerships play these games and not listen to their customers. TSBs can be an issue actually. Just because there’s a TSB on something doesn’t mean it automatically applies. There’s due process for TSBs like VIN ranges and applicability
@@TheCarCareNut Since I rarely go to the dealer except to buy parts, I worry I may be missing important TSB information. Are they places we can plug in our VIN for them like the website that looks up recalls??
On TSBs not really but you can purchase access to techinfo.Toyota.com and check everything at once
Great information, AMD! Sorry to hear about the camera difficulties. We'll see you on the next one. ❤❤
Idea for a future video- maybe cover the complete removal/replacement of the TNGA cover panels. I was expecting the panel and clip removal to be easy, but found it was actually quite annoying since it appeared 3-4 removal tools were needed, rather than just a simple panel clip removal tool. I didn't want to damage any panel clips, and realized it was more complicated than I was expecting. I left it alone and did what I could to spray in some Fluid Film, but would have preferred full access to all the metal parts!
Hello AMD, great channel and content. Just wanted to share my experience with a 2003 Camry V6 which I bought new. The transmission would randomly bang when shifting from 1st to 2nd. I took it back to the dealer multiple times and was never fixed. The attitude seemed to be that’s the way it is, just put up with it. In hindsight I should have tried to get my money back under the lemon law, but I never did. Perhaps I should have written directly to Toyota. I think the only fix was likely to replace the transmission with a new one, but they obviously did not want to do this since the car still rolled down the road.
That has been my experience with warranties issues. If it still moves, you do not get your problem address.
Great video, sir. Very informative. God bless you. 🇨🇦🇺🇸
Maintenance: Toyota Care is good for 2 years in maintenance, but if you neglect your engine due to lack of Maintenance (oil changes,etc), that will void your power train warranty.
Great video ! 😊
Thank you for this video. I have to explain the moss act all the time. I definitely plan on sharing this one. Well done my friend.
thank you so much for explaining rights vs responsibilities!
Thank you for clarifying for me a lot of the aspects of the warranty issue
Great video, Ahmed! This all makes sense! If the aftermarket/DIY part wasn't causing any problems directly or indirectly, then it should not be used against the customer.
BTW, can't wait to see your new car! :)
All the best!
Thank you! Hopefully the reveal video is coming soon
I had a problematic service advisor deny a power steering pump on an LX when the fluid was not original. I showed him the spec of fluid and the owners manual then he changed his tune. Never had an issue at that dealer except for that particular advisor
Yep! Any after market parts you put in is through the part that you purchase from. And not through the original parts warranty.
All these infos have been so good for me, for the future!❤️. Thank you, Sir.
Very good information on the magnusson moss warranty act, causation, oil analysis et cetera
Useful informations. Thank you AMD.
Can’t tell you how many times someone has told me they broke something themselves either in an accident or while trying to modify the vehicle and then say oh well warranty will cover it. Warranty covers manufacture defects not problems you cause yourself lol. A perfect example myself was my first winter with my WRX I only had summer tires. Hit a curb and bent the wheel, upper, and lower control arm on the left rear. Everyone kept asking me why I fixed it myself instead of taking it in for warranty! I had to tell them I created the problem not the manufacture so they won’t cover it.
On the other side of things as a tech who has worked in a dealership it can honestly come down to the tech too. I worked on trucks particularly diesels. Sometimes customers would bring in a deleted diesel. At that point anything engine and exhaust related is automatically void if it were mentioned in the work order. For me if a customer came in deleted and like let’s say their alternator went out or they needed a belt and tensioner. I wasn’t going to mention that the truck was tuned and deleted because even though those modifications weren’t directly related the manufacture would blame it on the mods instead of covering it
Very good information, probably not absolutely relevant to Australia. 👍👍👍👍👍🇦🇺
AMD a very good video bottom line use common sense thank you and Stay safe👍👍👍
So as the man says it all boils down to 'common sense'. For those who don't know 'common sense' is a long lost forgotten art. It seems most people these days have either never heard of it or they have rejected it. Although some people still possess common sense today, it is still few and far between. If you are watching this video and furthering your education and knowledge in this subject you are very likely to be one who still possesses the art of common sense. God bless you
That is why I use AMSOIL with all of my current and past vehicles. If I have to go cheap, I would go with OEM products.
Great video! Wish there were closed captions for it.
Thank you AMD for another informative video 👍👍
Very informative video about warranties. Thanks 👍
Thanks for another excellent video.
I even buy the life time oil change at the dealer. 1. If something goes wrong they have all the records and it is on them. Like over filling the crank case one time. I made them take responsibility. I now check the oil level before I leave. 2. I keep my Toyota’s so long they loose money on me.
Much appreciated, the time and effort that goes into helping us all . Especially with the tire shortage right now would buying all new tires including TPMS at name brand tire dealerships hurt your warranty at all . Seems crazy if it would . One never knows
Never had bad experiences with Toyota parts or price. I even get my wiper blades from dealership
Are wiper blades covered under warranty?
@@dalephillips8250 Not general warranty unless manufacturer defect. But I just get toyota parts if something would need fixing. Good parts, paying somebody. So no reason not to keep Toyota.
My wife loves our toyota wiper blades... are the oem ones made by toyota?
@@Checks-Over-Stripes Dunno. Most likely they get them from a supplier, manufactured to toyota specifications.
I got a 14' tacoma with approximately 73500 miles and I recently had a fuel pump quit, pump cost $836, with labor over $1200. The manager at the shop said in 28 years he's never seen that happen. 6 months ago also had AC lost freon leaked out. In total $2000 in approx. 5 months
I second the manager. I’ve never seen a single fuel pump on that generation Tacoma go out. On the AC was it a condenser?
No, small plastic connector. The mngr said some mechanics lean against the engine, parts and the wall of the engine bay when working and may have put pressure on the tubing causing eventual failure. Thanx for repling
Great video. I am a recently retired professional medium/heavy truck mechanic and enjoy your videos and shop videos.
What is your opinion on underbody rust proofing products such as wool wax, fluid film, etc with regard to warranty issues?
I have ordered my first Toyota pickup. I do all of my own maintenance (I’m very fussy about maintaining my equipment) I also live in the “rust belt” and keep my vehicles a long time. My vehicle powertrains last a long time while the frame and subframes get eaten by rust.
Thanks so much, excellent video and helpful information!!
This is VERY helpful. Thanks much
Thx for the info!!
Chr 2021 high power owner.
Love to watch your videos in 1.5x speed.
Thank you for sharing this Informations about warranty. really this video was very helpful.
Richard,.thanks Sir for airing on line!!!.Great car maintenance information about warranty. merrychristmas and a happy new year to you and your family.take care,stay safe,everyone,.in Jesus Name.
Your videos are awesome - I have a 2017 Highlander and the spark plug video you made was a life saver for me. I’m about to change out the rear brakes and rotors - any chance you can do a highlander brake job video?
Hi! I do have a video on brakes. While not specific to a highlander but it’s the same procedure and I tried to list all relevant information. It’s a 3 part fully detailed video
AMD. as usual a terrific fact filled and practical video. We just purchased a 10 year 100,000k miles Toyota Factory Extra Care platinum Zero Deductible Warranty on our 2021 Highlander. My wife LOVES the car and wants to keep it forever. I just wanted to get your thoughts on this. In your opinion, was it a good decision? Are there any pros and cons ? Your thoughts and judgement are great appreciated!!!
I was offered the same warranty. I declined because Toyota’s are bulletproof for the first 100k. Just change oil and rotate tires and you’ll be good
Hi Joel! I think you did good. That’s a good warranty. It’s a Toyota so you likely won’t use it for big things but it’s the little things that can add up over time. Anything you see with the car bring it up and have it taken care of.
@@TheCarCareNut I got one too. My health is not the best so I bought it for my wife’s ‘21 Highlander. 10 years/125,000 Toyota warranty.
Just got the same for my 2022 Highlander XSE, hopefully I won't need to use it but it's good for peace of mind...
My issue with warranty is the trailer hitch. I tow a 1200 lb trailer every 2 months or so to move a fridge or couch, Toyota do not allow that, I have to wait till the warranty is over before I install the hitch. My car is a 2015 Camry, my wife's 98 Corolla have a 1500 lb rating, but not the Yaris. The Camry is tough enough to be used as taxis. I like to see Toyota let their engineers design their cars, not their lawyers.
Excellent advice
Great video, thank you. And thank you for all your videos, they were a valuable source of information for me when I bought my Toyota. I would like to ask you a question (albeit non-related to this video but I did not find this information) - I would like to ask the dealership to change the CVT oil also on the first maintenance interval (my car is 8000 km. now, it will be probably 12 000 then). What is your advice, do it or wait for the proper Toyota recommended time for the oil change?
Hi! Honestly I would wait until it’s time to replace it.
This is some awesome information thank you. I was wondering if you could tell me if a catback exhaust will void my warranty ?
Think you could do a video on how the awd system works on the Camry? Do you think it’s worth the loss in mpg?
Hi AMD, great video! Just bought brand new 22 sienna hybrid AWD, owners manual break in period for 500 miles. My question is should I oil change after the break in period? My other question is should I do my own oil change or just keep going in for the two year maintenance free oil change. Your other video mentions that dealership used cheap engine oil. I want to used synthetic oil for oil changes myself.
Ty for the kind and informative video. I recently purchased an extended warranty and have been concerned about them actually covering repairs if needed. But this video made me think about the fact that they too have to be very guarded when dealing with the public.
Do you believe that if I'm showing signs of diligence by maintains records and only using the warranty when absolutely necessary that I should have any problem with being confident that my policy will in fact protect me in the case of bug repairs needing done?
Ty for the blessing st the end there too! ☺️
The Gospel of John, sooner than later, friends.❤️
Toyota mechanic at a dealership warned me, Toyota does oil tests, first thing they do when you go in for a warranty repair, you can't even change oil viscosity, any reason to void warranty will be used
There is usually multiple viscosities approved in the owners manual. They’d have to prove that the wrong viscosity caused the problem anyway. If you have a lawyer you will most likely win a breach of warranty lawsuit. They can deny initially, but will be forced to reverse their decision in most cases if the customer doesn’t back down. Mechanics are not Attorneys.
The only thing useful to the manufacture doing a used oil test is the viscosity of the oil, all the other items on the test while useful over long term will be useless to the manufacture. So if you are supposed to use 0w20 oil and at most 5w-30 if the oil test can back with a viscosity for a 50 weight oil they could have grounds to deny warranty but if the comes back with a viscosity for a 20 weight or 30 weight then they have no leg to stand on to deny warranty coverage. The wear metals in the report would be meaningless because there was a failure and would explain the reason for the wear metals in the report.
Further I highly doubt any dealer is sending out use oil samples because they take a few days to a couple of weeks to get back the results and they would have a lot of pissed off customers if they held up repairing vehicles over used oil samples.
If you blew a rod out the side of the block they may send out a used oil sample but again the only useful information would be the viscosity and if the owners manual have multiple viscosity's listed the only way they could use that oil sample against you is if you were running a 50 weight oil in an engine that called for a 20 weight or 30 weight oil.
I m just repeating what I was told at the dealership, ANY reason to deny a claim can and will be used against you@@mustangecoboosthpp3869
Super helpful. Thank you.
Would love to see a video on TRD products. I always see a lot of mixed reviews around air filters such as the TRD air filter and K&N. Since you mentioned air intake. I would like to get your insight and thoughts on these. I own a 2020 Corolla SE and decided to go with the TRD air filter since is made by Toyota!
Sorry if I missed it. So if you change the leather interior color or even the dashboard, does that void the warranty? Lexus is known for being a quiet cabin. What happens if you changed the color of the headline, dash etc? I’m guessing we can’t complain if the cabin is noisier?
Ahmed. Great Topic. Enjoyed the video. Reminder to be fair honest and take responsibility.
Massallah, great as always!
Hello Amd! 😃
First of all, thank you very much for the quality easy-to-understand and honest content that you and your wife create. ❤️
I'm new to this channel, but with a great Toyota car driving experience. During the one year i drove about 100000km (62000 miles). Living in Europe, but where there are no motorists, I find it quite a mileage. I'm not a taxi driver 😅😂
I've watched almost all of your videos in these few days. I am currently waiting for my new Toyota RAV4. This will be the second Toyota rav4 fifth generation car in 2022.
In one of your Oils Videos, you mentioned that it would be advisable to change the oil for a new car if there is a possibility of 7000-10000 miles before the first mandatory maintenance, but in this video you have already changed to the first 1000 miles.
Maybe I misunderstood something? If not, what is the reason for doing so?
As for me, mileage is quite a big meet, do maintenance every other month without exaggeration!
Also
Sometimes there is a feeling in the dealership that the filters need to be replaced, I pay for the filters to be replaced, but the feeling that the filters have not been replaced is precisely because there is regular maintenance at them as well.
is the idea to start labeling filters with a sticker to see if they are being replaced! Will it be possible to see in the dealer's center that I have opened the hatches on an on-board computer, for example, or would no one be able to tell if the hatch where the filter (cabin, engine) is standing has been opened ?
very much looking forward to your reply My family currently has 2 toyota cars and am expecting a third 2019 toyota avensis with 330,000km and 2021 Toyota rav4 received in May and already 85000km All purchased new at an official dealer and overall I can say toyota is a super car
I got a very long comment, but thanks again from Latvia! ❤️🇱🇻
Hi! I always recommend oil changes every 5k miles. And for filters place small pieces of tape around to see if they get broken and you’ll know. They have no way of knowing if you’ve checked them oem it
I use factory filters ( air, oil and cabin) they are not that much more. And I've had my oil tested. Sometimes they can tell if it's dealer OEM oil. Factory oil has Trace elements in it that the aftermarket doesn't use
Bull Sheet, cough cough, an oil test by a lab can't tell you who the manufacture of the oil is. First off there are only a handful of companies that supply the base oil. OEM oil is all low bid, that is a cold hard fact. There is nothing special about OEM branded oil.
Sir, catastrophic engine failures should be under the powertrain or bumper to bumper warranty right? I have the famous 2022 GR86. 😂
Can you make a video about how to properly wash your hybrid/plug in hybrid. Can you was the engine bay with the spray wand? Will this harm a hybrid?
Maybe you could do a video on a maintenance routine for cars that go to the track? Like if you took advantage of the 1 year NASA membership that came with the Supra or GR 86.
In another video, you said that dealerships often use cheap bulk oil. How does that affect warranty, if the oil isn't up to spec. ?
Nice vid Ahmed.🤘🏻
I put a MST cold air intake, ftp charge pipe, jb4 tuned on my m340i. I few weeks later drivetrain malfunction came out. The bmw dealership didn’t say anything about the mods. They took care of the drivetrain malfunction.
I love my Toyota Corolla 18 se. So much!!!. And believe I’m their product so much that I was wondering if 41 and NO FELONY HISTORY was to old to pursue a career AS A TOYOTA TEXHNITION???😃. Thanks for any feedback
What about used parts? There are place like U-Pull-&-Pay where parts are cheaper than places like chain stores (Auto Zone & NAPA)!
Used parts are a grey zone because technically they’re original parts
As a Toyota technician what is your take if a customer did all the routine maintenance themselves (w records and receipts). Fluid changes, brake changes, etc. Would that be enough to cover the standard warranty? I have seen good techs but I've also seen questionable ones, so I prefer to do the fluids/brakes myself.
What about adding a Catch Can to a GDI engine?
1st ! Love your videos AMD !
I would want to know if a video will be made of a aftermarket sound system possible voids in a hybrid venza
If you buy a cheap air filter, and it falls apart inside of the air cleaner box, and the parts are sucked into the engine, and damages it, your Power Train Warranty will probably be voided.
Good video
Hi, I really like watching your videos, great content 👌. I was just curious about which car do you use for your personal use?
He said he just bought a new Toyota. He will announce soon, but currently has a contest. People that correctly guess which car can win a prize. See his home page.
My favorite warranty story is a rock cracked my windshield. The insurance company sent Safeway Glass to replace the windshield. I paid the $100 comprehensive deductible. Two days later the new windshield started cracking at a corner. Safeway glass came back said they could see another surface rock chip in the crack, and wanted to replace the windshield. Bill the insurance company, and collect another $100 deductible. The car died 80,000 miles later with that crack still in the windshield. (it did get bigger).
FANTASTIC INFORMATION 👍👍👍👍👍👍
Hi AMD
I have similar experience with my 2017 highlander awd limited that I bought new with extended powertrain warranty. 10y 100k miles.
At 4 years and 65k miles rear main seal start leaking very minimal and i took it to selling dealer. After they checked it out i was told warranty was denied cuz i serviced my car by myself ( i was working as a mechanic in the past and do work on my vehicles) . Every service and oil change was done with toyota parts and quality oil with correct specs. Just realized that i spent 1300 $ for no warranty extension at all.
What you had happen was a dishonest dealer and mechanic, you denied them income from oil and filter changes and any other bogus services they could try and sell you so when you had an issue they punished you unfairly. Never purchase an extended warranty, think of extended warranties like this the manufacture/dealer is the gambling house and you are the gambler, just like in Las Vegas who do you think wins the bet the majority of the time? If you said the house then winner winner chicken dinner, the gambler rarely ever wins this bet. Even consumer reports says do not buy extended warranties unless it is a vehicle with known repair issues and in that case you need to avoid that vehicle altogether anyway.