I am a pool contractor. It is the pool contractors job to call for a complete check of all underground utilities before they dig. In Arizona we call it "Blue Stake". They send all of the utility companies out to check. So, yes it is their job to check for that. However, When they DO find any underground utilities THEN it is the homeowners responsibility to re-route the pipes OR move the location of the pool. Depending on your State laws, If they started the dig and hit the pipe then they have some responsibility. WAIT!...Norma not trying to stress you out but where is your plumbing? All of the pipes and equipment are supposed to go in BEFORE the steel. I see by the date on your video that you already have that nightmare fixed? Typically it is the homeowners responsibility to fix any damage caused by the excavation or construction process UNLESS NOTED OTHERWISE (UNO) on the contract. Most pool contracts state that damage to sidewalks, grass, irrigation, landscaping, etc. are the responsibility of the homeowner unless the contractor agrees to do those repairs. Our company always puts the gate/walls back up as soon as possible which is usually after excavation. This is mainly for the safety of the family and the neighbors as it is a very dangerous place for a while. A good pool company will not allow a homeowner to do their own decking. We can do the coping around the pool and let you do the other decking but never the decking that sits right on the bond beam of the pool. Way too much liability and if you do that yourself you will not have any warranty for the decking or the pool tile and maybe other things like water features. Be careful because it does not take much to void a lot of your warranties. For example, I always have home owners say "My brother is an electrician and he can wire this up for half price" Your brother will also void your equipment warranty if he is not an installer certified to do the work by the pool equipment company. PLEASE, do not build your own pool! (BYOP).
in my state (SC) - it's the LAW. Even for the homeowner.....whatever utility hit, with out a locater service is your bill. AND they FIX it, NOT the person who broke it....and you get the bill.
I know!! It was crazy! Glad it’s all over after all it was worth it lol I now love my backyard, here’s an update on furniture and everything with our pool hope you enjoy watching 😊 ruclips.net/video/mhpkF3cepCg/видео.htmlsi=LKvRIH4SHuRacwlA
Why wouldnt they mark the lines before they started digging? Sounds like either they were cutting corners or diggers didnt stop the process knowing the yard wasnt marked.
Oh no, that’s terrible. I am sorry that you are going through that. I made that same mistake before and went with the cheaper guy. Trust me, If it’s cheaper than the other contractors, there is a reason for that. I would rather pay extra and have the professionals take care of it. I am currently building a new construction home in Elyson and I am planning on building a pool when it’s ready. Thanks for the tips!
Hi there! congratulations on your new home!! His pricing was pretty close as other pool companies, not cheap at all. He's been in this business for a very long time, never thought we would run into these issues. Hope your pool construction goes smoothly, best of luck! :)
Hi Julie! Oh nice so happy for you and congratulations!! This company is in Katy called Casey’s Pools of Texas. My friend started same week as us and they’ve been moving fast and smooth with Sahara’s pools. That was our second option and Wet pools was another good one. Best of luck to you! ❤️
I agree the contractor is support to call before they dig. But you talked about saving money. Those headaches that you are facing are what your general contractor is supposed to do. They organize the contractors and make things run smoothy between the contractors and the owner. That is what you get for saving a few thousand dollars.
Thanks so much I appreciate your concern! its scary, I feel a bit better now since we are now scheduled for reroute. Thanks for your support, greatly appreciated!
Usually if you feel like you can’t trust your contractor the best thing to do is to cut ties and move on to a different contractor you can trust. That might come at a cost in terms of money, time and stress level but in the long run it might help you avoid any more headaches with this contractor.
Pool contractor is supposed to have all utility pipes/lines located before they start the building process. You may need to adjust pool location or re rout utilities.
Oooo I would be livid, it should be a breach of contract if he doesn’t correct it. It’s already stressful enough, but coming short on measurements and the BS gas line repair and trying to conceal it, hell no.
Wow, that is so stressful! 😬You had mentioned that you are employing other contractors for other parts of the job, but I’m wondering if you will still feel it was a great decision once the jobs are all completed by the trades because I think if you went with the pool company for everything, while it would’ve been more 💰 you might’ve seen faster progress like your friend. I hope you don’t run into issues with the other tradesmen as the journey progresses. Sometimes it’s worth the extra 💵 to not have all the stress. And the stress with your neighbors.
Hi Michelle, this could of been a smooth process if the pool contractor would of never tried scamming us by cutting the dimensions short. Makes you think how many others he has done this to?!. Luckily we caught in early stages. After pool is complete, I feel confident these other contractors we've hired will get the job done the right way. Paying the extra money for the pool contractor to get everything done can be less stressful, yes I agree. I don't regret it doing it this way just yet lol... let's hope not to run into more issues. :)
You won’t see it be up faster in “Covid “ days. Contractors use it as an excuse for any delay . The pool companies are booming at the moment because everyone is wanting a pool since they are stuck at home due to covid.
Contractors are licensed and bonded. By being your own GC you removed one layer of protection and warranty. Make sure you get every contractor and sub license number and bond company. You need to contact the bond company and get the procedure to file a claim. For any real estate transaction, it needs to be in writing. Word of mouth is not valid. Now that we have that out of they way, every agreement going forward needs to be in writing. Size, materials, rough schedules. Of course rain and change orders extend the dates. If you are the GC then you need to get all of this before moving forward. Good luck with the project.
Not necessary, our neighbor paid 100k for the same size similar features and 1year in he’s already having filter/pump issues and his decking is peeling from every area. I’m currently fully satisfied with mine 🙂 no issues so far.
I would cut ties now and stop paying and take them to court. Then after that find another contractor. As soon as you loose trust it just goes down hill from there 😩
I will not build a pool after watching this video. I plan on saving my money for retirement. I live in Texas, there are so many rivers, lakes and waterparks.🙂
yup, also, people place so much emphasis on these MATERIAL items, stress should be for the real things in life not a luxury to keep up with the instagram JONESES. So over seeing IG and youtubers show every material item they can throw out for $$$. Live ur life away form social media and stop the stress.
I agree with you 100% I'm not materialistic at all, we have 3 children and have better things to spend my money on. This pool is for them not the gram :)
were these guys licensed swimming pool contractors ??? I am shocked they DIDN't call "locate" services first. it's law # 1 (where I am anyways) and #2 it's in their own best interest to have it done. They have to be faking their experience or something. As for the pool dimensions -- that's not an uncommon thing unfortunately. Often there is a longest point and widest point and they use that as the measurement. A better measurement is the surface area of the pool you are getting....along with the LxW. A detailed scaled drawing shoule have also been a part of your package....kinda like a house -- a "blueprint" I could go on....but i feel for you.
You would be a nightmare to work for! 10 estimates!!! I’m experienced that tells me all I need to know about a customer… there’s ALEAYS two sides to the story
I am a pool contractor. It is the pool contractors job to call for a complete check of all underground utilities before they dig. In Arizona we call it "Blue Stake". They send all of the utility companies out to check. So, yes it is their job to check for that. However, When they DO find any underground utilities THEN it is the homeowners responsibility to re-route the pipes OR move the location of the pool. Depending on your State laws, If they started the dig and hit the pipe then they have some responsibility.
WAIT!...Norma not trying to stress you out but where is your plumbing? All of the pipes and equipment are supposed to go in BEFORE the steel. I see by the date on your video that you already have that nightmare fixed?
Typically it is the homeowners responsibility to fix any damage caused by the excavation or construction process UNLESS NOTED OTHERWISE (UNO) on the contract. Most pool contracts state that damage to sidewalks, grass, irrigation, landscaping, etc. are the responsibility of the homeowner unless the contractor agrees to do those repairs. Our company always puts the gate/walls back up as soon as possible which is usually after excavation. This is mainly for the safety of the family and the neighbors as it is a very dangerous place for a while.
A good pool company will not allow a homeowner to do their own decking. We can do the coping around the pool and let you do the other decking but never the decking that sits right on the bond beam of the pool. Way too much liability and if you do that yourself you will not have any warranty for the decking or the pool tile and maybe other things like water features. Be careful because it does not take much to void a lot of your warranties. For example, I always have home owners say "My brother is an electrician and he can wire this up for half price" Your brother will also void your equipment warranty if he is not an installer certified to do the work by the pool equipment company. PLEASE, do not build your own pool! (BYOP).
in my state (SC) - it's the LAW. Even for the homeowner.....whatever utility hit, with out a locater service is your bill. AND they FIX it, NOT the person who broke it....and you get the bill.
Oh God you poor thing. We just got done designing our pool and it isn't starting until the spring but all this info is great to know!
I know!! It was crazy! Glad it’s all over after all it was worth it lol I now love my backyard, here’s an update on furniture and everything with our pool hope you enjoy watching 😊 ruclips.net/video/mhpkF3cepCg/видео.htmlsi=LKvRIH4SHuRacwlA
Congratulations to y’all!!
Why wouldnt they mark the lines before they started digging? Sounds like either they were cutting corners or diggers didnt stop the process knowing the yard wasnt marked.
Omg! I’m stressed for you 😩 it’ll get better soon and be worth it in the end! Can’t wait to see it all finished! 🖤
Thank you Mollie! I hope so too! we started with issues too early, not even the second stage of construction lol
Oh no, sorry to hear that! It should does sounds super stressful. I hope things get get better 😘
I hope so too! Thanks so much for your concerns and support! :)
Oh no, that’s terrible. I am sorry that you are going through that.
I made that same mistake before and went with the cheaper guy. Trust me, If it’s cheaper than the other contractors, there is a reason for that.
I would rather pay extra and have the professionals take care of it.
I am currently building a new construction home in Elyson and I am planning on building a pool when it’s ready. Thanks for the tips!
Hi there! congratulations on your new home!! His pricing was pretty close as other pool companies, not cheap at all. He's been in this business for a very long time, never thought we would run into these issues. Hope your pool construction goes smoothly, best of luck! :)
OMG! I’m sooo sorry friend! It’s going to get better! I know this is frustrating but you’ll forget all about it when you jump in for the first time. 😀
Thanks so much Erika! I really hope it does. Can't wait to enjoy this dang pool! LOL
What is the size of your backyard?
May I ask the name of this pool company you’re using? I’m in the process of finding a company to build our pool too.
Hi Julie! Oh nice so happy for you and congratulations!! This company is in Katy called Casey’s Pools of Texas. My friend started same week as us and they’ve been moving fast and smooth with Sahara’s pools. That was our second option and Wet pools was another good one. Best of luck to you! ❤️
@@normadoes ثثممص
I agree the contractor is support to call before they dig. But you talked about saving money. Those headaches that you are facing are what your general contractor is supposed to do. They organize the contractors and make things run smoothy between the contractors and the owner. That is what you get for saving a few thousand dollars.
I’m so glad you guys are safe! That’s pretty scary 😩 I love your content❤️
Thanks so much I appreciate your concern! its scary, I feel a bit better now since we are now scheduled for reroute. Thanks for your support, greatly appreciated!
Usually if you feel like you can’t trust your contractor the best thing to do is to cut ties and move on to a different contractor you can trust. That might come at a cost in terms of money, time and stress level but in the long run it might help you avoid any more headaches with this contractor.
Trust me, we have thought of that. Thanks for sharing your thoughts. I hope we can resolve these issues soon!
Omg yes gas lines are so scary glad u guys are all safe
Girl yes!! Thank you so much!! Ugh! I’m hoping this is over soon! ☺️
Pool contractor is supposed to have all utility pipes/lines located before they start the building process. You may need to adjust pool location or re rout utilities.
Oooo I would be livid, it should be a breach of contract if he doesn’t correct it. It’s already stressful enough, but coming short on measurements and the BS gas line repair and trying to conceal it, hell no.
Wow, that is so stressful! 😬You had mentioned that you are employing other contractors for other parts of the job, but I’m wondering if you will still feel it was a great decision once the jobs are all completed by the trades because I think if you went with the pool company for everything, while it would’ve been more 💰 you might’ve seen faster progress like your friend. I hope you don’t run into issues with the other tradesmen as the journey progresses. Sometimes it’s worth the extra 💵 to not have all the stress. And the stress with your neighbors.
Hi Michelle, this could of been a smooth process if the pool contractor would of never tried scamming us by cutting the dimensions short. Makes you think how many others he has done this to?!. Luckily we caught in early stages. After pool is complete, I feel confident these other contractors we've hired will get the job done the right way. Paying the extra money for the pool contractor to get everything done can be less stressful, yes I agree. I don't regret it doing it this way just yet lol... let's hope not to run into more issues. :)
Same thing I was thinking. Sometimes paying for convenience is ok in the long run.
You won’t see it be up faster in “Covid “ days. Contractors use it as an excuse for any delay . The pool companies are booming at the moment because everyone is wanting a pool since they are stuck at home due to covid.
You have a beautiful home!
Thank you so much, I appreciate that!
Where is your plumbing? That was supposed to be put in already. They usually leave space around the pool to set your pipes.
Contractors are licensed and bonded. By being your own GC you removed one layer of protection and warranty. Make sure you get every contractor and sub license number and bond company. You need to contact the bond company and get the procedure to file a claim.
For any real estate transaction, it needs to be in writing. Word of mouth is not valid.
Now that we have that out of they way, every agreement going forward needs to be in writing. Size, materials, rough schedules. Of course rain and change orders extend the dates. If you are the GC then you need to get all of this before moving forward.
Good luck with the project.
Hi Norma, any updates on your pool?
Hi there!! Yes I have a video uploading tomorrow on update, I’ll talk all about it!!
This is why you pay more money for a better quality pool company. Going with the cheaper company isn’t always the best idea.
Not necessary, our neighbor paid 100k for the same size similar features and 1year in he’s already having filter/pump issues and his decking is peeling from every area. I’m currently fully satisfied with mine 🙂 no issues so far.
Poor Erica…. Lol wait until she sees this video!! 😂😂😂😂❤❤❤
I would cut ties now and stop paying and take them to court. Then after that find another contractor. As soon as you loose trust it just goes down hill from there 😩
so true! things have gotten better, everything was fixed. :)
@@normadoes that's awesome! Glad to hear things are working out.
I will not build a pool after watching this video. I plan on saving my money for retirement. I live in Texas, there are so many rivers, lakes and waterparks.🙂
yup, also, people place so much emphasis on these MATERIAL items, stress should be for the real things in life not a luxury to keep up with the instagram JONESES. So over seeing IG and youtubers show every material item they can throw out for $$$. Live ur life away form social media and stop the stress.
I agree with you 100% I'm not materialistic at all, we have 3 children and have better things to spend my money on. This pool is for them not the gram :)
Great choice! :)
Omg this is stressful get a lawyer now. I am glad you were able to vent
Thank you Donna, we will 100% win in court if we take that route. Still waiting to hear from pool contractor to know how decides to fix this!
If this is in Houston. Please tell me what company that way I don’t hire
It is!! It’s Casey’s pools of Texas, till this day there are some things they haven’t completed 😡 like the pool fittings
You would be a nightmare to work for! 10 estimates!!! I’m experienced that tells me all I need to know about a customer
were these guys licensed swimming pool contractors ??? I am shocked they DIDN't call "locate" services first. it's law # 1 (where I am anyways) and #2 it's in their own best interest to have it done. They have to be faking their experience or something. As for the pool dimensions -- that's not an uncommon thing unfortunately. Often there is a longest point and widest point and they use that as the measurement. A better measurement is the surface area of the pool you are getting....along with the LxW. A detailed scaled drawing shoule have also been a part of your package....kinda like a house -- a "blueprint" I could go on....but i feel for you.
Omg what a nightmare 🤦🏻♀️so sorry luv
Yes😭….on the bright side..let’s imagine a great time in our pool once this is over and complete ☺️
To save some headache and cost, look for a pool company that actually does the work and not necessarily contract out all the work.
You would be a nightmare to work for! 10 estimates!!! I’m experienced that tells me all I need to know about a customer… there’s ALEAYS two sides to the story
Sprinklers always get destroyed. Everything else... WTF.
Oh wow 😬
I know :(
Wow thats horrible. Hope all gets better soon
Thank you so much Jackie I hope so too! :)
I hope they fix and reroute that gas pipe for peace of mind, I would be scared to swim there.😳
Thank you, we have contacted the gas company and is scheduled for it to be rerouted. Thanks so much for your concern :)
What a nightmare
Your every pool builders worst nightmare
So are you saying she’s a whiny b tizzy
Looks like you hire a cheap pool contractor