Case Study | What Went Wrong with Estée Lauder

Estée Lauder, once a dominant force in the global beauty industry, faces significant challenges as it navigates a disappointing outlook for 2025. Key issues include a sharp decline in the Chinese market, which heavily impacted the company's performance due to regulatory crackdowns and shifting consumer behaviors. Additionally, strategic missteps, such as an over-reliance on older demographics in the U.S. and slow innovation, have further hampered its market position. Despite these hurdles, Estée Lauder is initiating recovery strategies, including expanding its U.S. presence and embracing online platforms like Amazon to diversify its consumer base and streamline operations.
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