United Airlines - Why They're Hated
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- Опубликовано: 17 мар 2020
- United Airlines is commonly cited as one of the most hated companies. This video explores the reasons behind it.
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*United Airlines, we put the hospital in hospitality.*
Odin 👁️👄👁
If United Airlines was a Mortal Kombat character, they'd perform *Hospitalities* instead of *Fatalities*
You sir win it all
BAHAHHAHA!
LOL 😂
One of their employees stole my DS when I was a kid, still mad even tho it’s been like 7 years
Oof
they fucking stole something u owned. whoever did that should be arrested
United should go to a life sentence of torture
*wow just wow*
How the fuck did you let them do that lol?
You forgot something important: One time a couple on their honeymoon spotted jet fuel leaking out. The flight was canceled and everyone ECXEPT THEM got free hotel stays!
That’s wild if true
Thats just spiteful
Proof?
Proof?
*flashback to when that guy was dragged off*
Damn I keep seeing your comments in all my recommended video too
united smashed my guitars song intensifies
@EdBaileyBenLeeBluerulesgreensucks NYLUSER "Although Republic Airways operated the scheduled passenger flight on behalf of United Express (a United Airlines regional branch), all customer interactions related to this incident were handled by United employees and not those of Republic Airways or United Express" (Quoted from the United Express Flight 3411 incident wiki page)
Considering what happened why did no one offer to take his place?
He was actually not a doctor and didn’t have a client, and he was being a brat
united airlines: *if we need the seating, you’ll get a beating*
lmaoo
painfully true
Bellcc aviation memes reference
Zeferino Resendiz yep
There is some writing talent in some of these answers.
My teacher had a flight to Kansas for a wedding and when she came back she told the class a story about how the flight attendant said
"Hello ladies and gentlemen, welcome aboard Delta Airlines, where we beat our competition, not our passengers."
Thats a great motto
Haha I love that
Golden
Hahaha lol this comment is underrated
Ah airline jokes... I love them!!!
United is the only airline where the the employees are actively hostile towards customers at all times.
Never experienced that, but sure have on Delta and American.
Such rot! Love UNITED! Always treat me and my family great. Can't say that about delta.
I was so upset when they merged with Continental. I really liked Continental, as expected it was all downhill from there.
I LOVED Continental! I was livid when they did that merger!
Same. Worst merger of them all. Continental was fantastic.......but man they always had tech delays when I flew them.
Continental airlines where wonderful. Just like one big family. It's horrible to think what they had has been destroyed by United
@@petergibbons3404 I loved both United and Continentals individual logos, especially United with their grey planes, but that merger just ruined both the continental logo and made United's branding look so much worse
Continental was a much better airline and company than United. They had hubs in Newark, Cleveland and Houston.
Once the United takeover of Continental was announced, quite a few Continental One-Pass members started shopping for a new primary airline as it was widely accepted that Customer Service would suffer. No one expected the outcome to be as bad as it got.
Why they're hated?
Me: So kicking somebody off the plane wasn't the only thing they did?
They also break your stuff and kill puppies.
That's literally (hyperbole intended) the tip of the iceberg.
They’ll break your favorite guitar
@@johnherrera509 no expensive guitar they will break
Aaron Danaraj「SDF38」 They never kicked and dragged anyone off an aircraft, that was republic airlines! Big US airlines like AA, Delta and United have small regional carriers (like republic airlines) fly these regional flights for them. That means they are operated completely by these regional carriers, that means the boarding agents, Flight attendants, and pilots are from the regional carrier (in this case Republic airlines) not the big airline (in this case United)! So this was done completely by Republic airlines and if you don’t believe me you can check the Wikipedia article on it en.wikipedia.org/wiki/United_Express_Flight_3411_incident! This has got to be one of the biggest misconceptions in all of aviation!
I’m just waiting for “Electronic Arts: Why they’re hated” that’ll be a *juicy* one
everyone hates bethesda now get with the program
The problem is companies like Blizzard/EA/Bethesda have done so much ridiculous shit and keep piling on that he keeps having to redo that video to add content. I guarantee he has edited videos on a hard drive somewhere that he just keeps having to add all this bullshit to.
Ubisoft: Hold my Raym--- I mean Rabbids plushie
IONATVS Yes
Activision-Blizzard and Bethesda are equally or more hated right now, but EA has a long and storied HISTORY of screwing over their employees, consumers and the industry as a whole, where actiblizzard and bethesda’s holes filled with shit are equally broad, and a bit fresher and smellier right now, they aren’t as deep or caked in as many layers.
Late story:
So I have sever Scoliosis, meaning I have to travel from my home in Illinois all the way to California. We decided to take United instead of Delta. Well, I used to have to bring medical equipment, so we called ahead to warn them. They were all good with it, so we drove to the airport without another thought.
When we get to the check-in counter?
“Sorry, our planes are too small for this.”
It took over forty minutes to finally get them to take it. We almost missed our flight and they damaged the equipment. :,)
Best part? They were taking one of their biggest planes they had at that airport. (Big enough for the equipment!!)
Woah
Not only have they broken guitars, but there's a video of a flight attendant attempting to wrestle a multi-million dollar Stradivarius violin from it's assigned keeper (most Strads are loaned to the players)
Why would the value of the instrument change the way its treated by flight attendants? Would they even know what that is? And why does a violin cost millions of dollars? There is no way that much work and time goes into it.
@@GeorgeMonet because it's 300 years old
@@GeorgeMonet when someone is extremely uneducated, simple about something he or she should keep their fingers in their pockets instead of writing these types of comments. Inquire about it.
It's expensive because of its historical significance.
@@jaredtroth8078 And Stradivarius is not making many replacements.
I worked for a flight company in Brazil and on our customer service class ( for flight attendants) we studied United as a “what not to do” case.
Azul?
What did you not supposed to do
What not to do .
Don't offer great service
They teach it in PR classes as well and it's even quoted in several books on communication.
Very good
The flight attendant murdered a puppy. That's certainly hate-worthy.
I am unbelievably dumbfounded by that, it genuinely made me extremely sad and I can't imagine what the passengers, let alone the OWNERS felt when they got the dog out.
Yeah, that's pretty bad. I didn't know that they had caused pets to die.
I mean, if I'm being empathetic, the flight attendant probably also felt horrible they caused the death of a puppy by being so anal, but I don't pity them because putting a puppy in the overhead bin is idiotic and senseless and caused the asphyxiation of the puppy and the traumatization of the family. I hope they felt bad, they should feel bad.
Why be stained by hate if you can forgive. 👍
Why forgive when you can hold wrong-doers accountable?
I have dealt with two incidences of rudeness, abrasiveness, disrespectfulness, angers, temper tantrums, unprofessionalism, etc. by United Airline's staffs at the airports as well as with the attendants on and off of the flights. I do not recommend this company.
Back in the 1970s, when I was employed by TW, I often received complimentary travel benefits from UA. They offered excellent service at the time. Not so, today. They've treated their staff with such contempt it's hardly any wonder why their inflight and ground staff are so rude and disinterested in providing professional service.
Same basically. That's all I can really say about United. That's why I haven't flown with them since 2008. I know bad things can happen with other airlines too but I've never been treated as poorly since I started avoiding them. Sometimes this means I pay a little bit more but it's worth it.
Shortly after the doctor incident, I met a few members of a United cabin crew at a bar in Brussels. They were straight up defending the actions of United, arguing that he should've done what he's told to do and left even though he purchased the right to be on that plane. They said you should always comply with the instructions you're given since it's a tight security situation, which I can't argue, but when you're minding your own business and chosen at random to give up your seat for someone else's mistake...!?
Well it wasn’t really anyone’s mistake. Where Dr Dao really messed up is he initially got off the plane and then got back on, which is a security breach. That’s why Chicago aviation security came and they knocked him out and dragged him off.
@@avanvalenziano alr, proof please
@@avanvalenziano he did not at all please proof if not own up.
@@angkhoa1216 it was a narrative pushed by right wing racists on your usual suspect networks. So... ya know.
@avanvalenziano4573 he didn't leave the airplane. He got chosen randomly and was forced to give up his seat for united crews. If he did, why would he win the case in the court? Basically, they violated his right and thought otherwise.
On a United airlines flight from Hawaii we were delayed an hour cause someone's phone fell through a HOLE in the cabin floor. Holes in any part of airplane is an unsettling thought.
Final Destination time
Chingada flight
Hold up hold up where was that flight going to , my flight was also delayed for the same reason
When I was on a United flight around Christmas, they said "if you drop your phone, don't try to reach down to pick it up." I assumed it was because the seats were so cramped you literally could easily get yourself stuck, but maybe it's so we didn't see the holes.... jk
Airplanes are full of holes. They just pressurize faster than the air can leak out.
my friend's father worked for United for 19 years before they told him that he'll be laid off or he could move half way across the country to keep his job. he ended up moving and got laid off a month later. I'll never fly united.
Damn, that's cold
Is this now or back in the day? After 9/11 i had 4 years and was working in Oakland for United. I was offered layoff or to go to Indianapolis. I went to Indy, 9 months later I was laid off again. At that time people with less than 5 years all lost their jobs. Currently no layoffs since 2008 recession. I am currently waiting with 21 years to get laid off..
@@enugomontoya6050 I believe it was around 2005 to 2006 time perioud
They prob didnt think he'd actually move
That's awful
10:50 When my (step)sister was a child, shee had to travel alone from her dad's and mom's (my stepmom). That meant she needed a guide on the flights.
United once didn't give her a guide, and she missed a connecting flight while waiting for the guide because they had her tickets so she ended up flying in hours late. That was the last time my family used United.
EDIT: Did I mention she had school the next day, and thus was miserable all day from being so tired?
Despite all the things talked about in this video, I’d still take a United flight over spirit flight any day.
Same because they are the airline that dosent cancel flights that much
Spirit or United - wow, what a horrid choice.
Honestly bro they're both on the same level of terrible Southwest flights are usually around the same price
United Airlines: Your flight is overbooked
*LETS GET READY TO RUMBLLLLLLLLLLLLLLLLLE*
The Smart & The Dumb lmao same with pets. They just hate everyone on board
All airlines overbook
The Smart & The Dumb Harrison La time traveler Aaron Danaraj「SDF38」 They never kicked and dragged anyone off an aircraft, that was republic airlines! Big US airlines like AA, Delta and United have small regional carriers (like republic airlines) fly these regional flights for them. That means they are operated completely by these regional carriers, that means the boarding agents, Flight attendants, and pilots are from Republic airlines not the big airline (in this case United)! So this was done completely by Republic airlines and if you don’t believe me you can check the Wikipedia article on it en.wikipedia.org/wiki/United_Express_Flight_3411_incident! This has got to be one of the biggest misconceptions in all of aviation!
Rutted Panda They don’t own them, republic also flies for other airlines not just united
Stinger Grail You underestimate the power of my facts
Next episode: American Airlines: How are they still in Business
They aren't United is how.
American has generally been pretty good to me
@@EMFAudio they're owned by united so there gonna be gone soon
@@universal_sushi American has no other owner, United is a direct competitor.
I was thinking that too hahaha
Your videos can ruin one’s work day by dragging them in and making them binge watch all day. These are so fascinating and I am really enjoying watching them. Nice work that I am sure has taken a lot of work to create.
Literally today, I missed my second leg of my trip because of a "technical" problem, resulting in an hour and half delay. Now I had to wait 11 hours for another flight. Not flying with them ever again.
as a business student, it boggles my mind to think that a company turned the employee bonus program into a random raffle...........
"Incentives? Fuck that!"
😂im telling ya
United is run by a former steward/attendant getting revenge for all those years of customer service nightmares and employer mistreatment. /s
lmao as a non-business person, it boggles my mind how these big corporate company does stupid things and get away with it
It's pretty illegal.
I love how when United broke the guys guitar he straight up wrote an acoustic diss track
Guitars don't break. when they are transported in a proper guitar case.
@@marlonmcgann5529 would probs help if they didn't throw them aswell lol
He is such an icon loll
I love how I get this in my feed after booking a trip with them.
Just relax and try not to have high expectations. Usually if people do so in life , with everything , their experiences turn out much better and more on a positive note. Do not listen to the negative comments, just make it YOUR own experience NOT somebody else's.
Me too 🤦♀️
Me too
Oh! Another awesome United experience! During the early days of the pandemic when all the other airlines were practicing social distancing on the planes, I had to fly home because my father passed unexpectedly. The first same day flight was through Delta, and it was rather nice. Had an entire row to myself, and everyone was spaced out very well.
My flight back was through United and I figured they had to be doing the same thing as everyone else so I wasn't too worried about being on that flight.
NOPE!
My flight home was PACKED to the gills. I had a tiny old woman essentially resting on my shoulder the entire flight. On my next connection I brought up how uncomfortable I felt being that close to other people and expressed concern since every other flight was practicing soical distancing, the boarding attendant sighed and rolled her eyes before letting me know the flight was booked solid and there wasn't anything I could do unless I wanted to upgrade to a first class seat for $200. So flew again shoulder to shoulder with someone else, during the 1st peak of the pandemic in America...luckily I'm still healthy, but shit man.
Worst flight company on the planet.
I’ve had a 5 hour delay for a 2 hour flight
Good Lord!
You minus as well’ve drived
On a flight back we were delayed for a hour or more just because of a trash can. That was 11 months ago.
@@harrisonofcolorado8886 Not that I want to defend UA's poor performance, but, in all fairness, air travel is subject to delays from weather and air traffic control. This is beyond the airline's control.
@@PedroPony833 I’ve flown multiple airlines including Ryanair and EasyJet and something like that has never happened to me. I’ve once been delayed for about 1 hour or 2 on an UIA flight. That was the absolute worst I’ve ever experienced. Cannot recommend them at all. The staff didn’t even speak English and the customer service wasn’t even able to tell me what currency I could use on the flight to purchase meals. I can definitely recommend Ryanair , they’re always on time and super friendly. Delta is amazing as well.
Governments should stop bailing these failed airlines out every time they get in a trouble. Once the funding stops, they will then start to value their customers.
YES!! Thank you!!
Exactly!
Don't think anyone would miss United if they went under. Sadly, they used to be one of the best airlines around, course that's way back in the late 60's, times have changed.
Best comment ever
Well, they do to stop monopolies, like if Untied went under People might go to mostly another company, that company will now have the money to acquire more until its like 1 airline (and right now there are 4 companies explained in the video)
My family used to fly on United for every trip. We stopped after the dog's story.
”The Dog suffocated in the hands of United”
**Heavy reload click**
united lost my bag that had my nieces ( who had just turned one) birthday present in it, was as polite as i could be for the first 4 hours and after i lost my temper i was told that they could not assist anyone who they felt was threatening them, never did find that damn bag, been about 4 years.
That’s awful. Choose a different airline, let United go bankrupt
It probably made its way to the unclaimed bagges resell store
Yea idc what people say the employees are just as bad as the people who run it. Its always a employee who fucks something up or acts like a asshole. They love there job but they must also love ruining peoples day.
I lost sleep over the puppy. I subsequently researched everything I could find about this online. United made some statement saying they would no longer accept flat-nosed breeds on the flights. How horrible. Kokito did not die because he was a French bulldog. He died because a flight attendant stuffed him in an overhead bin.
how was he allowed on the flight? brachycephallic dogs are not allowed on most airlines because they can't breathe the pressurized air
Annie I feel bad about the puppy too. No animals deserve to be killed🥺if you want to take your animal with you. Fly on a different airline or drive to your destination
@@the.abhiram.r who? The flight attendant or the puppy?
@@samanthamartin9254 the puppy. i have a havenese and she looks like a shit tzu so we have to provide documentation that she isn't brachycephallic whenever she flys
@@samanthamartin9254 i mean just dont have a dog if your gonna travel all the time.
The dog one is truly horrifying and discusting. I feel really bad for those kids whose poor puppy died.
My experience for the first time on multiple planes with United was thankfully good. Very nice crew. But knowing this stuff happened made me think how lucky some are and unlucky others are. Its a shame though.
"UNITED AIRLINES": HEY AT LEAST WE ARENT SPIRIT
Spirit doesn't beat passengers
Whoa! I can't imagine Spirit having any of these problems! They're too chill and focused on their game plan.
Spirit is near as bad and when you book spirit you know your booking for a cheap fare not high quality. United is supposed to be a higher tier airline.
I got kicked off a spirit flight with no refund
@@reesericdotci no way! What was the reason?
one time on a flight my brothers nose started bleeding, I reached up to press the flight attendant call button, one of them yelled at me to sit down. i was eleven and my brother was eight. i ended up having to use my jacket as a tissue for him. and the attendant talked shit abt us to our mom. great flight!
one time i pressed the call button and the flight attendant walked to my seat, pressed it again to turn it off and walked back to the galley
@@the.abhiram.r I would have pressed it again to make my point
Since I enjoyed Continental Airlines, I've had a soft spot for United as well post merger and I've had nice experiences flying with them internationally and domestically so United now I feel like has been getting better than they were a couple years ago
We in Houston loved Continental - great service, lots of jobs locally, etc. Then came the merger, with the understanding that United wouldn't be moving employees to Chicago. We know how that went. United's service is pretty bad, especially compared to Southwest for domestic and British Airways for international flights. Speaking of Southwest, it wasn't long ago that United fought tooth and nail in an attempt to prohibit Southwest from adding Latin America and the Caribbean - fortunately, Southwest prevailed.
At least United is consistent - you can count on the flights being delayed. About a week ago I flew Houston to Albuquerque on UA. The 12:35pm finally left the ground around 5pm. Around 3pm we were given $10 meal vouchers which we could use at any participating eatery in either airport within 24 hours (the ABQ restaurants were all closed by the time we arrived). They also noted that the voucher was not "compensation." At one point a customer was told we would be delayed boarding until 5:30pm when suddenly the attendant announced at 4:15pm that we all needed to get to the gate and on the plane - no social distancing or boarding group numbers mattered. Interesting, the Southwest flights leaving from Houston's Hobby Airport at roughly the same earlier time were all on time. The only two flights in the terminal that were delayed were both UA.
Returning to Houston, my 3:30pm flight was posted as delayed until 4:30pm. However, when checking in, I was informed that I could take the earlier flight at 1:15pm, which I actually could make! However, after making the transfer, the board then announced that the flight was now delayed - which lasted until 3:30pm. And once again, the Southwest flights back to Houston were all on-time.
And thank God we have options to fly internationally and avoid UA!
United: "Come fly with us"
Man: Gets flung off the plane
United: "We never said ON our planes"
It wasn’t a United flight.
Sky Honkler Except republic airlines also flies for Delta...
Jase Nantes
Lets make it a little more clear for idiots like you.
Lets say you own a small company. And you let another bigger company handle most of your business to help out with profit. Lets also say your small company fucks up with something because of that bigger company handling most of your business. Who gets the blame? You or the bigger company representing you? I’ll let you figure it out
@@thestrangeman069 .... It was a joke. Talk about some r/whoosh here.
Failure Bee
Not really, I get the joke (who doesn’t at this point) but the “joke” is so old and played out. It’s not funny. But sure kid
United: Is there a doctor onboard?
Ye... Ähm nope.
You just dragged him off.
Not only did they drag him off......the beat him to a bloody pulp.
PlaneSpottingBerlin ✈ Aviation Videos too bad that wasn't a United flight.
Also he is in hospital for his own treatment
Ultraft no it wasn't. It was a Republic Airways plane and crew. And the airport authority police were the ones that dragged the entitled loser off. Not a single United employee was involved.
robo931 check police audio tape where United staff confirm for overbook ,and they ask airport authority and police to ask remove the passenger
I once flown on a Italian airline when I was around 8
I miss the food
the pasta was amazing
I recently traveled today lol with my service dog. We had abosulty no issues and they were very accommodating with my needs regarding my disabilities 🤷♀️
Fly the friendly skies*
_*United is not responsible if you are dragged off a plane, have had your guitar broken or extorted for travel insurance._
Edit: there’s no reason to argue in the replies this is a joke comment
[DATA EXPUNGED]
Actually when you call the police to have someone removed from your property how is the methods the police use EVER your fault ? I doubt very much United (and truth be told it was actually Republic) asked the dumbshit cops to rough the guy up.
*Or if your dog dies
Tim Mackie
If you’re dumb enough to sneak a puppy on in a REGULAR duffel bag (not a pet carrier) because you’re too cheap to pay the onboard pet fee and then say NOTHING when a flight attendant tells you to put “the bag” in the overhead maybe you’re too stupid to have a dog !
savagecub he was in a pet carrier
@@savagecub Your parents left you under the bath just a little too long, huh?
Nobody likes being treated rudely - that's why United has such a bad reputation..
I rather ride a bike instead of going on a plane. It's cheaper and doesn't make you wait for 5 hours with countless delays.
@@comradecatfan2010 Oh, so you're gonna get a bike across the atlantic ocean? O
@@kryboard1723 yeah. what, you cant bike across the Atlantic?
@@itstotallynotsai6577 yesn't
Charles Heller I hate being treated rudely
I had four recent flights with United that were mostly cross country and I thought their service was exceptional, kind and went beyond my expectations and hopes.
They have a new CEO and a new focus on best customer experience.
Right, I fly with united all the time and I have no problems🤷🏼♀️
They're in the middle of a turnaround plan by their new CEO.
@markzalass have you ever had ms mi mi she's an Amazing flight attendant
Coming to this late, but over a decade ago I flew with a United Airlines employee on a Southwest flight. When I asked why she was on a Southwest flight and not United, she answered, “I may work for United, but I would never fly with them.” Stuck with me all these years later and I’ve never flown with United!
Who else knew the doctor getting dragged off the plane was gonna be on this as soon as we clicked on this video
You can't talk about United without mentioning the doctor dragged out against his will.
Well DUH.
or you can just take the bus...
campkira yes I’ll take a bus to Canada or maybe even Japan, yes sounds fantastic
Too bad it wasn’t United.
United Airlines: Not enough seating? Time for a beating.
Brandon Tabibian Harrison La time traveler Aaron Danaraj「SDF38」 They never kicked and dragged anyone off an aircraft, that was republic airlines! Big US airlines like AA, Delta and United have small regional carriers (like republic airlines) fly these regional flights for them. That means they are operated completely by these regional carriers, that means the boarding agents, Flight attendants, and pilots are from Republic airlines not the big airline (in this case United)! So this was done completely by Republic airlines and if you don’t believe me you can check the Wikipedia article on it en.wikipedia.org/wiki/United_Express_Flight_3411_incident! This has got to be one of the biggest misconceptions in all of aviation!
Lol
Underrated comment lmfao
@Stinger Grail Yeah for real. I've never seen someone go to such great lengths to defend a company before, especially one as notorious as United Airlines.
Brandon Tabibian bahahahahahahahaha 😂😂
Here in the San Francisco Bay Area United Airlines has one of their major hubs and United flies many more local and international flights from San Francisco than any other airline. I used to fly with United all around California, over to Boston and New York, and also to the UK and New Zealand to see family. First off, they considered their mileage plan benefits to have a moving target. They kept increasing the number of miles needed to get mileage benefits plus they kept shrinking what the benefits were. More importantly, their planes cabins were just shoddily maintained and their service staff seemed overwhelmed and hopeless much of the time. Everything felt like the remnant of something that had once been really good. Good luck to United and I hope they can do well, but I will not be one of their passengers.
As a former sales manger who left in 1998 after 9 years,
I can tell you UA upper management cared not for its employees, even then
Example zillion+:
You're a gate agent who couldn't make it to the airport due to a blizzard?
A hearty..."FU...Unexcused absence for you" from upper management
....voiding any perfect attendance award travel, and more
There are few better examples of money well spent today than paying $100 more for a JetBlue transcon ticket over UA.
After 30 years using a wheelchair, United was the first airline to break one during a trip from NJ to FL. Getting the chair replaced ws a nightmare of about 2 months. Never got an apology oran explanation of how it happened.
aldenys , did they reimburse you?!
Sky Honkler at least he’s being nice
Well they also broke guitar
Sky Honkler man you must’ve been going through a lot
@Sky Honkler "Airline pilots in America have no credibility". Well, isn't that an awfully broad brush to paint with? We're on this video because UNITED has a history of doing less-than-savory things, not all airlines. Furthermore, even if that pilot (Mergg) was an United employee, how do you know he's one of the bad ones?
"Im sorry sir but the flight is full and we need you to give up your seat." Passenger: "Why do I hear boss music?"
Hey Company man. You nailed it again. Great job, as always.
Gordon Bethune and Larry Kellner did a great job turning around Continental Airlines. Then, a lawyer took over. He ran it into the ground, then for what can only be described as an attempt to satisfy a massive ego, initiated the merger with United - one of the worst business decisions in history. The HQ was moved from Houston to Chicago - another massive error in judgment. Regarding the incident where the man was dragged off the plane - my warning to United employees would be - if you’re going to act like a computer, I’m going to treat you like a computer. Just a tiny little bit of human judgment could have prevented this PR fiasco. If United had offered $2,500 to the first four people willing to give up their seats, how many volunteers do you think there would have been? No. Instead, let’s not offer more than $800 (company policy, after all) and let’s just drag this malcontent off the plane. Good move. Oscar (CEO at the time) didn’t seem to have any remorse. Oscar is gone - thank God. I hope United can get it together, but in my observation, the culture is pretty toxic. Good luck to Scotty Kirby, the current CEO. He looks like a stand-up guy. I hope he can make it work.
These are all interesting comments. I fly a lot for work and if I had my choice I'd fly Virgin or JetBlue domestic and Emirates or Singapore international. The loyalty programs don't work for me unfortunately. So this is the twist, once you make Gold (or 1K as I often did), the service becomes amazing. That's kind of sad to say, but I flew United economy for the first time in 10 years and I would take Southwest coach over it. FWIW, I've never had a bad experience with United once I got status. One time I was even stuck in Guam awaiting a connection to the Philippines. The flights got cancelled because of a storm in the middle of the route. They rebooked me on ANA to fly around the storm via Japan. It was a few more hours of flying but got me to where I needed to be on time.
Instead of "the customer is always right", United prefers the slogan "the customer is worthless trash".
At a certain time they were awesome at least when i went on a flight with them but i guess things changed into what you just said
Not quite up there with Goldman Sachs calling their customers "muppets", but it's close.
Literally on the phone with an agent who said it's policy to be a dick 🤣
Certainly that's how those flight attendants treat everyone.
Well I don't agree with how are at UA but I can also say the "customer is always right" it's not true in the airlines industry. There are rules and regulations they need to follow.
The moment they adopted the DEATH STAR as part of their logo was the moment they stopped giving a shit about anything.
It’s not a Death star and they didn’t adopt you idiot it was a merger with with continental
Nope, the "United Breaks Guitar" thing was back in 2009, when they had the tulip and the Continental merger didn't even start. United's bad era started in 2002 when Glenn Tilton took over as United CEO
I had never flown on UAL until this week. Flew from London to Chicago and then on to Seattle. I was actually pleased with the flights and the personnel. I expected much worse.
I flew with them and had a pleasant experience, maybe because is international flights?! Not sure am using them soon so hopefully it will ba a pleasant experience again.
They have a new CEO and a renewed focus on best customer service. It would take them awhile to turn people's bad perception of them around.
I won’t go into details of my bad experiences with United.
The following story will suffice.
I was booking a flight and saw United was the cheapest option.
The next cheapest airline was $50 more than United.
I went with that one
It's amazing how we are led to believe in the free market when clearly this is not the case for the airline industry.
I believe the airline industry has been lobbying hard against the expansion of Amtrak or regional high-speed trains like they have in Europe and Asia. Airlines know damn well that with competition they can just hang it up. I know I would prefer to take the train.
As a person that lives in Houston, Continental was our hometown airline, and it was beloved by all who live here. After the so called "merger" with United it became clear that quality and service fell quickly and it has become hated by Houston, including those former Continental employees who all say the culture became toxic.
Keith French I flew into IAH today and caught a connecting flight. It was empty.
My father worked you Continental. Best airline ever - their service was unmatched. United turned it all to shit.
Sonny Leger
That’s because of the virus. No one is flying any airline.
Troy Davis no shit. Damn I would have never figured that out without you.
Nuts...their CEO has some work to do.
I have been flying. United for 40 years, all over the world, I always check bags, often with wine bottle inside and yes, sometimes. there are delays but I have never had a bag damaged or missing. Employees have always offered polite service and change my seat or flight whenever I ask without extra charge. I am always amazed at how cheap and easy it is to fly. I love United and Delta!
Another reason is because I brought my gaming PC in my suitcase and I told the employees to be carful but soon after I arrived at Atlanta I found my monitor broken. This is what made me switch to Delta instead.
I was traveling with my Grandfather who died on the trip and when I wanted to make a change they didn’t allow me and never refunded me for the flight. I had to fly on Delta, who luckily gave a bereavement fare.
Delta is the anti United. I was flying to Atlanta from newark, and asked if they could stick me on an earlier flight because my layover was too short. They went out of their way to help, and we didn't miss the flight. This was with the cheapest of basic economy tickets which usually makes airlines less helpful.
That's a highly unfortunate story. Sorry to hear about that. It's baffling to think it's unsurprising...
God I love delta
I had an experience where a United employee expected me to buy a ticket for a connecting flight under Delta due to multiple delays on United's end, so I arrived in Minneapolis without a flight out to my home thanks to United. Luckily, Delta was the MVP and managed to get me a flight home despite united's garbage.
It's weird how Delta really is the airline angel to United's awful service
Delta is really quite amazing. My late grandmother one time suffered a medical emergency on one of their flights during a trip. Not only did they pull an emergency landing so she could be transferred to a hospital, they also helped her book another flight back home once she recovered and even called a month after the incident to check up and ask how she was doing.
That alone has cemented my decision to prefer flying Delta whenever I am able.
Delta is the best airline followed by Southwest.
Demon: ‘hi. I’m the embodiment of evil. I’m filling out a job application for United Airlines. I want beat up people, torture them, rob them, kill puppies, etc.’
United Airlines: you’re hired.
Sky Honkler lol
United Airlines: Im sorry Mr. Satan, but the position is already filled.
@Sky Honkler can't believe you didn't include Facebook, Amazon, and Wells Fargo!
That sounds like mr cold from flash.
I hated flying with United, especially overseas to visit my sister in Belgium. My itinerary was from PDX to DC to Geneva to Brussels (via BrusselsAir). When I checked in there was a man who stood at the counter for over an hour waiting to check in, startled me a little. Then my flight to DC was delayed due to mechanical issues. That reduced my layover time when I walk across the stretch of Dulles Concourse C to less than an hour. My initial layover in Geneva of all places would have took less than an hour as well including immigration, but just my luck my flight to Brussels got cancelled. Granted this is not United but the rest of Star Alliance fleet, they redirected me to a flight to Zurich where I waited for over four hours in Geneva’s terminal, (which I will say is very nice), then I was able to walk across a much short distance to the gate of my Brussels flight. The return flight kept sidetracking me to different airports to get home (Brussels to DC to Denver to Portland). I understand the hub system more than my itinerary did for me. I would have expect a more direct system if it was from PDX to Dulles or Newark to Brussels and vice versa, not all this bouncing from different hubs for longer periods of time, but the airline rather make inconvenience cheaper for me. F United.
I never thought UA had a bad reputation. I've flown with them and the worst problem I've had was a seat that was stiff but they gave me back 7,500 airline miles for it. Sure, it's not spectacular like it's partners such as Lufthansa or Singapore.
This airline actually earned our families trust when my parents were going on their honey moon to Hawaii (about 10-15 years ago). They were flying AA from IND - ORD - LAX - OGG. When they got to LAX they missed their flight to Maui because of a delay from Chicago. They contacted support about it and they were very rude to my parents. They would refuse to help them in any way let alone get them another flight. They ended up contacting UA as a second option and they explained their situation and they got them the rest of their trip free. My mom has been with them ever since and we haven't had many issues.
My college roommate gave me another good reason to avoid United. He took United to get from Chicago to Queens for Thanksgiving break. Naturally, he wanted to go to Laguardia, that's what his ticket was for. He did go to Laguardia, but his luggage went to Newark.
Wow! Take carry on bags instead next time. I only take carry on bags.
That’s because Newark is United’s hub. Not la guardia. He should’ve flown southwest is he wanted to fly into Laguardia so badly
@@thestrangeman069 Mishandling baggage is the airline's fault ALWAYS. Full stop. No excuse.
Wanna how this got likes?
Find out below in the thread!
... when breaking customer property, or killing their pets, isn't enough.
Or, United Airlines: “If we can’t beat our competition, *we’ll beat our customers.* ”
😂
This joke is so old, got unfunny years ago
@@grass69420 yea I know I just sorta posted this cuz that's the first thing I thought of when watching this vid lol
@@eqinoz4621 technically every comment has been stolen in a way
Being a former employee of UAL, I can say this is on point. One reason you missed: the infighting of management at the corporate level. Which translated to a hostile work environment, and a less than friendly environment for the passengers. A very low vibrational airline to work for. However, I hear other airlines have some issues as well.
I was on a flight from San Fran. to PDX. We had to wait an hour or so for the food truck. We couldn't leave the gate until we got service from the truck.
The simple answer: That whole dragged off thing back in 2017.
It wasn't even that big of a deal
Harrison La time traveler Aaron Danaraj「SDF38」 They never kicked and dragged anyone off an aircraft, that was republic airlines! Big US airlines like AA, Delta and United have small regional carriers (like republic airlines) fly these regional flights for them. That means they are operated completely by these regional carriers, that means the boarding agents, Flight attendants, and pilots are from Republic airlines not the big airline (in this case United)! So this was done completely by Republic airlines and if you don’t believe me you can check the Wikipedia article on it en.wikipedia.org/wiki/United_Express_Flight_3411_incident! This has got to be one of the biggest misconceptions in all of aviation!
Anakin Skywalker Oh wow didn't know that, still there brand on the plane and everything though so they still get the blame
The Empowerer Yes and that’s why there is this huge misconception it was united! They don’t deserve all this blame and hate for that incident!
@@cancelanime1507
But they do deserve the blame and hatred for the other shit they did that we sort of forgot about until that incident...
Business traveler here - if the best flights to a location are United, then I question if I really need to go or whether I can send someone else. 😂
Excellent review. United has never got the situation with AFA straight yet. I was on a flight two weeks ago and I believe the FA's had all slammed their fingers in car doors prior to boarding. Oscar Munoz was the most disliked head of CSX, good to see he is keeping up his reputation in another industry.
I never flew on them, but my mum did two separate return trips on business to conferences on two different continents nearly a decade apart and both trips were horrible. After she told me about the first one I vowed to never use them. She had no choice as the conference organisers booked the flights. They are only still in business because they have so many monopoly routes that prop up the rest and also with USA bankruptcy laws being so generous they're able to come back from the grave. It's about time someone decent takes their place.
Funny, I just had to email United this morning about them not giving me compensation for my incident in December 2019.
I booked a flight from Omaha to LAX on Saturday, December 28, at 4:31PM. I arrived at the airport at 2PM, and waited for my flight, the flight was delayed, to 5, then 5:30, to 5:46, and then cancelled altogether. The United Staff was unwilling to rebook me to another flight leaving that evening, so I was put on a 5AM flight on the 29. I attempted to get meal vouchers or a hotel for my 13 hour delay, but was refused. I spent the night in the terminal, only to find my flight delayed by another 13 hours to 6PM on the 29. I attempted to rebook, but United refused, despite allowing other passengers to get flights to the same destination. I also asked to use another airline, as customers in front and behind me got to rebook to American Airlines, this was also refused. United claimed a flight to LAX was cancelled, and I was unable to book it, only for me to find a person behind me in line was booked to that flight. Again, United refused to honor any compensation for my 28 hour delay. Eventually, I was able to book an American flight, after three hours of arguing with United.
It should be noted, they allowed all the white people to book new flights, but refused me, a Korean. Not saying it was discrimination, per say, but it was a strange turn of events, especially in light of the 2017 case.
Don't fly united ever again. Instead, fly their rivals. Just like my aunt hated KLM so she had to fly through Turkish Air Lines
Now that there’s direct flights to Taiwan on EVA air, we use them. United making my 72 year-old mom wait for 16 hours at LAX with no meal vouchers and constant (unannounced) gate changes was completely unacceptable. My mom was on the phone with me while I was online checking her flight status and telling her what gate to go to. I hope they go out of business. They suck.
Jacob Riley
Sorry about that!
Now they need our money to bail out!!??
Total bullshit!!!
You had me until you decided to put your race into it. I’ve had similar instances and while i am African American. I would never think of a business doing things like that to you because of your race. Things like this happen everyday it is ultimately up to the airline to compensate you for your time. This was unfortunate for you and i apologize that happened but just think of the factors that could have possibly delayed/cancelled your flight.
I have never had a positive experience when flying United. They have lost and damaged my luggage; They have overbooked or cancelled several flights; They have keep me on planes stuck on runways for several hours. I will no longer fly United if I have any choice at all. I have passed on non-stop United flights and taken complicated multiple transfer flights with other airlines just to avoid dealing with United. So yes, I am one of those people who truly hates United.
Me too! Every word of this! I swore off United years ago and have never looked back. I will NEVER fly them again, even if it means not taking the trip at all. If they are the only option, I'm not going!!!
I liked Continental. Wasn’t thrilled when they merged with United. When flying United, my checked bags tend to not meet me at final destination.
Try flying Newark-Mumbai. Asked for a cup of water because I'm diabetic and needed to take my meds 15 mins before dinner, response was - "You GONNA HAVE TO WAIT". the water never came. That's one example, once on the same 16 hr non-stop flight on the same route, my wife and we were told that's no more dinner, foods over because we were in the rearmost seat.
Jackson, Mississippi.
I've flown with United twice.The staff at LAX was extremely rude. Self-checkin was required, there were enough employees and check-in was about to close but all of them refused to help. The second time I flew from Tokyo to Lima with a layover in Houston. I was very confused about whether I should pick up my suitcase and check it in again. I asked ten employees and everyone told me something different. When I arrived in Lima, my bag was not there and it took one week to get it back.
Both times, the flights were hopelessly overbooked and I had to run to be assigned a seat so I wouldn't get kicked off the flight.
United: Kills a puppy
Literally everyone: Kirby has found your sin unforgivable
Their owner killed it
Well many pets die on flights. but on united flights according to statistics your pet will more likely die than on any other airline.
Phil Montejano
United lead it to the noose then.
Kirby has found a gun
Thanos Kirby has dark thoughts
They NEVER run on time, and if they leave you stranded, just wait we'll have another flight sometime.
I always had nothing but trouble when I flew United. The last time I went into one of their ticket offices (That's how long ago it was) I walked in and there were two agents on the phone. One agent was making a personal phone call. They made no attempt to help me, and gradually I inched my way to the door. There was another agent in a back office, she peeked around the corner, saw me and saw the two agents on the phone and she disappeared. I gradually inched my way to the door and finally left. I did call and complain, but the person who took the call didn't even seem to care that I took my business to another airline...
I flew United Airlines for the first time in my life in 2019 from Korea to the US. I was really scared to fly actually, not knowing what to expect from them. Thankfully, they didn't drag me out of my seat, nor damaged my luggage. Got back on time, however, the experience was a mediocre as I fly Delta Airlines often and they are my favorite airline.
Next time fly an Asian airline to or from Korea. The worst Asian airline is better than the best US airline.
@@MojaveDan Unfortunately active military coming from overseas to the US are required to fly on US carriers. One reason is if they're traveling on duty, by federal law they cannot be bumped off a flight.
I love Alaska airlines i just wish they were a bigger airlines that fly international
If you flew to Korea on anything other than Korean Airlines, you're doing it wrong.
@@andrewbuhman1066 KA and DL are on par. They are ckose partners and I have flown with both of them to Korea. I recommend them both.
At my cargo airline we traveled UA frequently for positioning and deadheading. Our slogan for them was, "Fly Untied Airlines ...We're not happy until you're not happy".
Are you saying United airlines are good because they are not
Kappa
@@capcoder2509 no, it says that United airlines becomes happy when the customer becomes unhappy
🤣🤣🤣 I laughed for minutes. Thanks.
When you fly them, isnt that thanks to free passes? Just checking.
Trying to fly with UAL with a gun is an absolute nightmare.
Edit-USA Today isn't exactly well-loved either. Pot, meet kettle.
IMO one of the things that really dropped airline customer service has been the on-line websites that sell tickets - allowing you to get the cheapest price. As a result - the airlines have been focusing on providing the seat for the cheapest possible price. And since customer service is an expense - customer service has been one of the first things to go.
One thing I've learned is the if I'm flying internationally - fly on a Japanese airline. The Japanese people seem to be very insistent on quality food - so a Japanese airline consistently provides good food.
United flight attendants have been some of the nastiest people I have ever encountered in the course of a paid service. On a first class flight to Hawaii, they seemed to relish telling me I would not be getting a first class meal, because "you have fewer miles than anyone else in First Class." They also woke me up at the end of the flight by saying, "Where do you think you're going?!," because, being asleep, I was not deplaning. Like most true statements, here is one that is not very PC: the older ones are worse.
Yikes! That sucks!
SteamPunk Older Ones Tend To Be Stuck In Their Ways.
Sky Honkler Fair Point.
It’s because of the law and the union. Older, more senior flight attendants get the choicest jobs, international flights and first and biz class sections.
They aren’t selected because of their quality service and attitudes.
Seniority rules is not always good for the customer.... which is one reason why foreign carriers are so much better rated than US ones on international routes, especially for biz and 1st class...
Imagine taking an airline that prided itself on customer service and then mauling it to bits
Continental, we miss you ;-;
Yes, I enjoyed flying Continental as a kid.
Now I pretty much avoid UAL like the plague.
Yeah it hurt to lose Continental. And the timing of this video is ironic with the virus pandemic. Pre-merger United always stunk unlike Continental in the late 90’s and 00’s.
Fun fact: N545UA (coincidentally shown at 5:45 in this video) made its first flight the very day I was born.
Sadly with the dog death incident in 2018, I found out that was a former Continental crew. Still the pre-merger United culture was worse than pre-merger Continental.
@@ecoRfan I just made a post about that matter. XD The thing is that the work force is definitely disgruntled and gagged by the United policy. Imagine working in a snake pit after working for one of the most amazing airline there was in the US.
@Stinger Grail Apparently it was quite a turbulent flight. There was also a language barrier between the attendant and passenger. But that's no excuse for downright KILLING someone's pet like that. As to it being an experienced crew, most of those former Continental crews are good. This attendant didn't seem to understand, and was being forceful about doing the wrong thing.
Here at United Airlines we cannot beat ourselves competitors so we beat our customers
I bought a first class seat, and they threw me in a middle economy seat with no refund. That was the last time I flew them.
I used to fly Continental and was on the last Continental flight to HNL from DFW before the merger with United. I loved Continental. But for months after the merger, I could tell which airline the attendants worked for before the merger. Former Continental employees were friendly and helpful. The old United hands almost seemed to despise their customers. Your mileage may vary, but that was my experience. One thing is for sure, despite the old attendant's speech of "We appreciate you have a choice when traveling", you really don't anymore. And the airlines know it. I despise flying anymore. It is more an endurance race than a travel adventure anymore regardless of carrier. Flying is my last resort.
Yep, we all loved Continental.... very sad 😢
You either die a hero, or you live long enough to see yourself become the villain.
As a former Continental Airlines employee I agree with this (Proud to be an "Ex-Con"). United needs to read "From Worst to First" again.
Try Emirates!
The moment when he said that they were harming pets, I started hating them
@No Ye why
@No Ye shut up animal abusing karen
@No Ye but DOGE! is right
Yes they are very dangerous for you DOGE!
Waiting for my United flight…in 2 days….after mine was delayed by 9 h and then cancelled today, after engine trouble. :) They also wanted to keep my extra paid for checked bag for the cancelled flight…I called them and was like: ,,So do I bring my bag to the airport for a flight I don’t have a ticket for and let my bag travel to Las Vegas, so it can go on vacation alone?”
Never had anything like this happen with Lufthansa! Only problem with Lufthansa is, that they can be too early at the destination, so u have to spend time shopping at the airport, till your connecting flight arrives.
Do a video on why southwest is so successful and have such a low rate of complaints (lowest in the world year after year)
Yesss!!! Please?
Very yes to this please! They definitely gained my support after how simple it was to fly my family with them over other airlines!
Cheap tickets
@@RudyCantGame And bags fly free, don't forget that.
ever since I was young I flew with southwest for years across the states and I can’t recall ever having problems caused by anything other than weather
Dude, don't defend the employees. They're just as responsible for their bad behavior as their bosses are.
Not at all most of the employees do care about there jobs and work there hardest to get plane there safely and on time
@Sky Honkler you say I know nothing about the airline industry, look at my profile picture. Unless you your self work for the airline industry that is the biggest BS statement you have said.
You gotta love tough guy commenters hiding behind racist caricatures
@@kennyb-17pilot77 But do they care about the people on those planes? If so, what would you chalk up the three incidents in this video to?
again there are bad people in the world that do infiltrate all sorts of companies but that still does not mean that the company as a whole is a bad company
They could have easily handled that David Dow situation with peer pressure. "We're not leaving until this passenger gets off the plane."
I gotta be honest, personally I like United airlines and I have had a lot of positive experiences with them, the bad things have been delays but that was due to Weather...not like that was United’s problem.
Gotta love those Stroopwaffels as well!
@Sky Honkler I get the more authentic experience in the air :)
They don’t deserve any bailout money. Let them fail
They own the government. They can get whatever they want. Why do you think industry was deregulated in the first place?
@@Laurabeck329 It's still heavily regulated.
@@amisner2k are you kidding me? Regulations are bare minimum. None of their workers are unionised and prices for almost everything have gone out of controll. If we absolutely have to have private companies at least we should force them to work for public good rather than private profit. Nationalising them all would be by far the best way to do that but heavy regulation is still better than nothing.
Mihovil BeckV that’s literally the dumbest thing ever. They’ll turn into USPS of the airline industry
@@todoldtrafford just so you know USPS is one of most liked government services.