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What licenses do we need for this solution?
You will need TSAPI basic license for each agent who want to use Avaya Agent Portal. For the real-time feed, you will need RT_Socket license which is per server. So you will need 2 x RT_Socket license.
What licenses do we need for this solution?
You will need TSAPI basic license for each agent who want to use Avaya Agent Portal. For the real-time feed, you will need RT_Socket license which is per server. So you will need 2 x RT_Socket license.