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Comstice Inc.
США
Добавлен 21 июл 2014
Founded in 2014, Comstice creates ideas for simple business solutions. Focusing on customer collaboration, Comstice utilizes mobile features for greater customer experience and more efficient use of workforce.
By helping employees connect as a team, Comstice enables enterprises to run better customer service, responsive business for ever changing customer demands and outperform in competition. Head office in London, and US office in Houston, Comstice provides services and support across the world.
By helping employees connect as a team, Comstice enables enterprises to run better customer service, responsive business for ever changing customer demands and outperform in competition. Head office in London, and US office in Houston, Comstice provides services and support across the world.
Salesforce Service Cloud Voice Cisco CUCM SIP Integration
You can integrate your Cisco CUCM with Salesforce Service Cloud Voice so that your Salesforce agents can make and receive calls using your existing DID numbers via Cisco CUCM from your Salesforce pages, with no installation required on agent PCs.
Comstice SIP Connector integrates your Cisco CUCM or any SIP network into Salesforce Service Cloud Voice and also offers a universal reporting solution that combines Cisco and Salesforce call features.
Learn more;
comstice.com/amazon-connect-sip-connector
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Comstice SIP Connector integrates your Cisco CUCM or any SIP network into Salesforce Service Cloud Voice and also offers a universal reporting solution that combines Cisco and Salesforce call features.
Learn more;
comstice.com/amazon-connect-sip-connector
Subscribe to the channel for our current videos and turn on notifications:
ruclips.net/channel/UCCyGV52NZFb6P9njmQixMkAabout?sub_confirmation=1
Don't forget to check our website and Social Media accou...
Просмотров: 40
Видео
Transfer Amazon Connect Calls to SIP
Просмотров 4521 час назад
You can transfer an Amazon Connect call that arrived from your Amazon Connect PSTN number into a SIP destination. Using quick connects or "Transfer to Queue" feature on the Amazon Connect contact flow, you can transfer the call to a SIP endpoint. Agent can enter the SIP destination on the contact flow of the SIP Queue as well. Learn more about Amazon Connect SIP Connector and request a callback...
Avaya Agent Portal with Built-In Webphone and No VPN
Просмотров 37День назад
Your agents can have a cloud call center experience without moving anything to the cloud; running everything on-premises. Comstice Avaya Agent Portal offers a webphone and agent login, state change and call control features by integrating with Avaya AES. Using 2-step login process and IP whitelisting, you can have all the agent experience in the web browser while hosting everything on-premises....
Cisco Finesse Webphone vs Microsoft Teams
Просмотров 50День назад
You can not use Microsoft Teams as a third-party phone but you can use it on Cisco UCCE and PCCE. Here are eight reasons why it is a better idea to use Comstice Webphone Gadget for Cisco Finesse instead. Product page comstice.com/cisco-finesse-webrtc-softphone-webphone-ucce-uccx Subscribe to the channel for our current videos and turn on notifications: ruclips.net/channel/UCCyGV52NZFb6P9njmQixM...
Making Direct SIP Calls in Amazon Connect
Просмотров 5614 дней назад
Amazon Connect out of the box agent interface (CCP) sends outbound calls to Amazon Connect Outbound PSTN lines. Your agents can make direct SIP calls by using Comstice Webphone app inside Amazon Connect Workspaces or as a browser extension on Microsoft Edge and Google Chrome, if they are not using Amazon Connect Workspaces. This feature is only needed for making direct calls to SIP as an Amazon...
Avaya Aura and Select AI Use Cases with Amazon Connect
Просмотров 4421 день назад
You can integrate your Avaya Aura, Oceana and Select call centers with Amazon Connect for AI features and services available at AWS. Comstice can help to integrate with Amazon Connect and create automation scenarios for your customer service use cases. Check out the link below for more information; comstice.com/avaya-aura-select-oceana-ai-features-aws Request a callback for more information and...
Cisco UCCX, UCCE, Webex AI Use Cases with Amazon Connect
Просмотров 10121 день назад
You can start your AI journey by integrating your Cisco UCCX, UCCE and Webex Call center with Amazon Connect using SIP. Amazon Connect with Comstice SIP Connector offers many ue cases you can create for your business requirements. Both conversational AI and generative AI features can be created using various AWS services. You can host Comstice SIP Connector on-premises or Comstice can host it f...
Cisco Finesse Webphone Security Features
Просмотров 4521 день назад
Your remote agents can login securely without any VPN or installation required. Using Comstice temporary login link feature, you can avoid your Cisco Finesse Login page to be exposed to the public internet. Your IP address will be temporarily white-listed to avoid malicious login requests. Click here to learn more; comstice.com/cisco-finesse-webrtc-softphone-webphone-ucce-uccx Subscribe to the ...
How Cisco Finesse Webphone Audio Recording Works
Просмотров 4121 день назад
Since there is no Cisoc phone used, your audio recording will use standard SIPREC protocol not the proprietary Cisco Built-In Bridge feature. Comstice SIP Proxy will send a copy of the audio stream to your audio recording solution along with the metatag. Many audio recording solutions support SIPREC since non-Cisco collaboration solutions use SIPREC for audio recording. Click here to learn more...
Why You Should Have Cisco Finesse Webphone
Просмотров 59Месяц назад
You can operate just like a cloud call center on-premises with the full privacy of your data. Comstice Wbphone Gadget for Cisco Finesse helps agents to use web browsers to make and receive calls securely with full VDI support. Learn more comstice.com/cisco-finesse-webrtc-softphone-webphone-ucce-uccx Subscribe to the channel for our current videos and turn on notifications: ruclips.net/channel/U...
Cisco Finesse Webphone VDI Support
Просмотров 37Месяц назад
VDI solutions such as Citrix, VMWare Verizon, and Azure Virtual Desktop offer support for WebRTC using multimedia redirection feature. Comstice Webphone Gadget for Cisco Finesse is a WebRTC phone so it is supported in VDI platforms out of the box. Learn more: comstice.com/cisco-finesse-webrtc-softphone-webphone-ucce-uccx Subscribe to the channel for our current videos and turn on notifications:...
How Cisco Finesse Webphone Works
Просмотров 29Месяц назад
Cisco Finesse Webphone is a WebRTC Phone on the browser and it is converted to a SIP endpoint on the server side. WebRTC leg of the call is fully encrypted and SIP leg of the call is internal so you do not need to encrypt that part. Cosmtice Webphone Gadget also supports VDI solutions since it is a native WebRTC phone. Learn more about Webphone from the link below; comstice.com/cisco-finesse-we...
Cisco Finesse Webphone for Handling Calls on the Finesse Browser
Просмотров 71Месяц назад
An on-premises solution to offer webphone feature for the remote Cisco Finesse agents. Your agents can login with no VPN or installation on their PC and using a secure browser setup, they can make and receive calls from Cisco UCCX and UCCE. Check out the playlist for more videos; Here is the product page for the use cases and the technical details; comstice.com/cisco-finesse-webrtc-softphone-we...
Cisco CUCM Callmanager Webphone
Просмотров 414Месяц назад
Comstice Webphone helps users to login, make and receive calls via Cisco CUCM and Webex Calling scenarios. You can locate the Comstice Webphone inside an internal page or Comstice can host it for you as well. Webphone can be used with VDI solutions such as Citrix and Microsoft Azure Virtual Desktop. Learn more and request callback from the link below comstice.com/cisco-cucm-webrtc-webphone Subs...
Use Amazon Connect Cloud Contact Center From Any Country
Просмотров 51Месяц назад
Using Comstice WebRTC Gateway, you can send VoIP calls to Amazon Connect from any country with your own local SIP trunks and phone numbers. Countries such as South Africa, Brazil, Turkey, Singapore, and China can connect their local SIP trunks to Amazon Connect for conversational AI and Cloud Contact Center features. Learn more; comstice.com/amazon-connect-sip-connector Subscribe to the channel...
Avaya SIP Integration with Amazon Connect
Просмотров 79Месяц назад
Avaya SIP Integration with Amazon Connect
Cisco CUCM SIP Integration with Amazon Connect
Просмотров 155Месяц назад
Cisco CUCM SIP Integration with Amazon Connect
Amazon Connect Workspaces - Comstice App Store
Просмотров 94Месяц назад
Amazon Connect Workspaces - Comstice App Store
How Amazon Connect SIP Connector Works
Просмотров 165Месяц назад
How Amazon Connect SIP Connector Works
Keep Your Old Numbers with Amazon Connect without Number Portability
Просмотров 172 месяца назад
Keep Your Old Numbers with Amazon Connect without Number Portability
Amazon Connect Integration with SIP Network
Просмотров 802 месяца назад
Amazon Connect Integration with SIP Network
Unlocking Amazon Connect Mobile Softphone Secrets
Просмотров 362 месяца назад
Unlocking Amazon Connect Mobile Softphone Secrets
Cisco Webphone Cybersecurity Features
Просмотров 4611 месяцев назад
Cisco Webphone Cybersecurity Features
Make Your Avaya Call Center Work Better than the Cloud
Просмотров 9611 месяцев назад
Make Your Avaya Call Center Work Better than the Cloud
Cisco Finesse Webphone Gadget Call Flows and VDI Support
Просмотров 129Год назад
Cisco Finesse Webphone Gadget Call Flows and VDI Support
Cisco Finesse Webphone Gadget Inside Browser
Просмотров 1,2 тыс.2 года назад
Cisco Finesse Webphone Gadget Inside Browser
How can I protect my Cisco Finesse Server from attacks when using Cisco Finesse Webphone solution?
But how can I protect my Cisco CUCM cluster when using Webphone? If this is registering to my CUCM
This is a really helpful video for anyone who uses Amazon Connect and wants to transfer calls to a SIP endpoint. I like how you showed the whole process, from the call arriving at the Amazon Connect PSTN number to it being transferred to the SIP destination. The ability to send the original calling number and name as part of the SIP header is a great feature, as it allows the receiving party to see who is calling them. Overall, this is a well-made and informative video.
There are many opportunities in Cisco Finesse.
How does this extension know about my Callmanager?
We provide a company code that your extension can retrieve the details of accessing your Cisco Callmanager. You will enter the code once and retrieve your logo and your CUCM public IP. In this case. It is not CUCM but it is Comstice Reverse Proxy in your DMZ. You will never directly expose your CUCM into the public Internet.
Do you support Calabrio?
For audio recording, we support any audio recording solution that supports SIPREC protocol. Calabrio is one of them. SIPREC standard is the recording standard for audio recording scenarios.
How can I test this it in my Citrix ?
Please visit comstice.com and request a callback. We can create a PoC environment for testing.
Is it possible for us to create a conversational AI bot with Amazon Connect?
Yes, Comstice can help you with that or you can try to build one yourself. Amazon Lex is the AWS service you should investigate.
How can I create a conversational AI bot using Amazon Connect?
There is an AWS service called Amazon Lex that you can use to create a conversational AI. Comstice can help you as well. Reach out to from comstice.com and request a callback. We can talk about your specific use case.
Can we record direct SIP calls in Amazon Connect?
Yes you can . There is an extra step for that. Otherwise Comstice can record the SIP calls as well.
Does this solution support SSO?
Yes, you can use Microsoft Azure, Google Workspaces, Okta etc.
Why Teams doesn't support Cisco UCCX?
There are certain features needed for Cisco CUCM Extend and Connect to work. MS Teams does not support those features. Comstice Webphone is specifically created for UCCX and UCCE .
What licenses do we need for this solution?
You will need TSAPI basic license for each agent who want to use Avaya Agent Portal. For the real-time feed, you will need RT_Socket license which is per server. So you will need 2 x RT_Socket license.
I did not know that I can not use Microsoft Teams as a third-party phone but you can use it on Cisco UCCE and PCCE. Thanks for this great feature, will try soonest possible.
How could you answer a call using a keyboard key
You can answer the call from the webphone gadget or set auto answer so that the audio streamw ill start automatically. Keyboard key is mainly for making calls which you can still use.
Great feauture 👏👏
Can you show the calling number and the calling name for calls from SIP to Amazon Connect and Amazon Connect to SIP?
Yes. This video ruclips.net/video/EAd6kqJU9SU/видео.html already shows the calling name and the number
How can we send the call from Amazon Connect to SIP Networks? There is no dialplan in Amazon Connect?
You will create a SIP queue and a quick connect for this queue. On the contact flow Amazon Connect agent can enter the destination SIP number and this will be sent as a contact attribute on Amazon Connect.
What is the pricing model?
Pricing is based on the number of concurrent sessions or channels between SIP and Amazon Connect. It can be monthly, yearly or longer.
Where is this solution hosted? Is it a SaaS model?
Comstice WebRTC Gateway is hosted on EC2 and dedicated to each customer / project. You can host it on your AWS EC2 as well.
Is this solution scalable? How many concurrent sessions can you handle?
The solution uses Amazon Connect WebRTC Call APIs so it can scale as far as this API. Comstice WebRTC Gateway runs on an EC2 and recommended max concurrent is 500 calls per EC2with n+1 redundacy.
Is there an additional cost on Amazon Connect to use this?
For the calls from SIP to Amazon Connect we use WebRTC Call API . This has a charge of 0.010/min.
Are there any regional restrictions? Can we use this from any region?
No regional restrictions. You can use this from any Amazon Connect region.
Does this solution use any Amazon Chime SDK services?
No. This solution does not use Amazon Chime SDK or any other AWS service.
Which AWS regions can we use this?
There is no region dependency. You can use this in any Amazon Connect region.
Can we have a trial?
Yes. You can have a trial. Just go to the product page and request callback and our team will send you the information needed to set up a trial.
Can you demo this to our team?
Yes. There is a product link in the description. You can request callback from there for a demo.
awesome
just what we want! thanks!
wow! now we can connect to Amazon!
fantastic!
awesome. just what we needed! ❤
fantastic. exactly features we need.
അഡ്
looks great
fantastic
Is the calls recorded via connect
Sounds really interesting, we may try it, do you provide trials? We may purchase after trying it.
Yes, you can fill the form and get a trial from comstice.com/request-callback
Fantastic
Thanks Utku.
Do we need to install anything on the agent's PC?
No need to install anything on the agent's PC. Everything is browser-based. No VPN needed either.
@@ComsticeInc Thanks for your swift response
Brilliant
So what are these third-party phones? They can be Comstice Mobile Agent app, Comstice Webphone, Comstice Finesse Webphone Gadget and Comstice Desktop Softphone
Would Comstice Webphone be helpful for your company so that agents can work remotely with no VPN, no Cisco Jabber needed? What are the other challenges you have in your Cisco Contact Centers UCCX, UCCE and PCCE?
What are your challenges with Amazon Connect today? Are you able to move your company's telephony into Amazon Connect? How about distributing customer calls to your sales points and franchise network using Amazon Connect mobile apps?
Love softphones!
You can monitor individual calls waiting in the queue at Cisco UCCX, UCCE and PCCE contact centers, including Caller ID, Called Number, Queue Name, Duration and Call Variables. Comment down below if you would like to get a trial on-premises.
How are your call center agents monitoring queue activity? Do they have any visual and audio alerts for the calls waiting? Using Comstice Ticker, they can monitor the queue activity, get audio and visual alerts easily. Comment down below about your business challenges on Avaya Contact Centers.
What are your plans for Cisco Finesse in 2021 and beyond? Are you planning to use it remotely or have any thoughts to move to cloud call center services? What are your business challenges in customer experience management? Are you endorsing Inbound Selling? Comment down below and we would be happy to help.
Great tips, thanks 🙏
awesome 👌
Thanks for your response. We're happy that it was helpful for your business.
This is fantastic, can we please look at this together.