Thanks for having us on the Show Linus - We whould have loved it to be under better circumstances, but since we're here, we want to elaborate on a few things : - It seems you have received the PC without the original extra layer of protection we ship all PC's with. In the outer package, we wrap the PC in inflated air bags, which is a vital part of the transport protection. - The customer was of course offered a full refund/new computer as soon as he contacted us originally. - We've built custom PC's for 13 years - this is by far the most extensive damage we've seen, and we're gonna try to reproduce it, to find out what it actually takes to inflict this kind of damage. - PostNord reached out to us today after having watched the video with a formal apology - they take full responsibility for the damage, so thanks ^^ /Adam A very busy SoMe manager at SharkGaming today Kudos to actually getting the PC to work PS: We did our best to reproduce the damage here ruclips.net/video/HmxyZufFn8g/видео.html
Thank you so much for this hilarious video and adventure! It was a little shocking opening up the package on that friday night but now I realise it was a blessing in disguise! Here's to hoping Postnord does not commit any more PC murder!
@@n1ckeh88 Would not even surprise me if sharkgaming didn't refund/replace it. They're probably the worst place that you get get a prebuild from here in Denmark. They're REALLY overpriced, and just offer bad service all around.
Same as Clarkson, Hammond and May on Top Gear. According to the Internet (so take it with huge loads of salt) they had an understanding that if one of them has been killed, the other two would address it and then continue the show with „Anyway, …“.
They also blur out every outside window when they film at his new home. While it shouldn't be too hard to find where he lives if you *really* want to, blurring the windows makes it harder for someone casually trying to geoguess it.
you gotta spill the beans! how would this happen!? personally dealt with a lot of banged up packages from PostNord on my old job. I never got any answeres when i spoke to the drivers and their customer support!
I can't even begin to imagine what kind of natural disaster occurred to mangle a PC like that. If the delivery man is still walking that'd be a miracle.
My boss at work always says about packing shipments going UPS/USPS, "Imagine a giant staircase, with every mile between here and the destination as a single step. Now you throw the package down the steps. The box has to be packed well enough to come out in one piece at the bottom"
The only thing what would cause this type of specific damage would be falling off of a moving truck or having something large fall on it. I couldn't throw the power supply by itself at a wall as hard as I could and cause that type of damage.
@@josephoberlander it doesn't matter what exactly happens during shipping. If there is a chance that package gets very unlucky, it will. I've ordered countless things online, and many of them came through some worst known shipping options, and got lucky all the time. Until i've oreded a 3070 and got it smashed like in those memes. At this point, chances of getting your money back are slim. Getting your money back in reasonable time? Even less. Unless you manage to put a blame on the seller... Eventually i've managed to get refund and the card, being bent and smashed managed to work after coolers replacement, it was quite a journey.
worked as a temp driver and ups loader we can be rough on packages due to time. HOWEVER, anytime i saw a gaming pc i treated that shit like it was my baby
i work at amazon and this looks exactly like the result of a pallet collapse. sometimes they put a lightweight big box at the bottom of the stack with heavier items on top and the whole pallet will just fold over in transit, and then some heavy thing probably pinned that PC against the floor when it fell
@@wolfdragonhorse Postnord is the budget option so they probably don't put money into the kind of IT and warehouse worker training needed to pull off that system. I'd imagine their warehouse staff are probably underpaid, overworked, and untrained
Yea, just to note, if you get a damaged package. Its probably not on the driver's end unless you saw them mishandle your package. its almost certainly something that happened at the distribution center.
@@AstralDragn Also remember that you can always refuse to accept a package that is damaged, and it gets sent back and refunded 100% free of charge. That’s the entire reason they want your signature to accept a package. If you sign, you accept it. You can refuse to sign a damaged package.
I have worked for a transporting/packaging company for some time and I think I recognize the damage. The box probably fell out of the loading pallet in the distrubution centre. After which it got hit by an electric pallet loader and probably got sandwiched between the loader and something else. Those pallet loaders have quite some momentum and they can easily do damage like this and also leave a mark like this.
The editors absolutely went 110%, Linus went 200%, top 5 Linus video all time. Remarkable. Also you guys could benefit from a bench vise for something like trying to work that rad back into shape 😂
Tempered glass is surprisingly tough! The process of tempering glass is a fun read, as well. I recommend it! The jist of it is that using specialized heating and cooling processes, the interior of the glass is under intense pressure, similarly to a Prince Rupert's Drop.
For real, so many examples of the glass panels shattering from a slightest little tap to the glass being the one thing that looks untouched after the case went through a metal grinder basically.
@@bvoyelr Or, more likely, everything still worked fine, but they wanted to be nice and especially could not afford to take the risk (also in the legal sense).
This incident is such a sponsor boost for NZXT cases given that most of the parts only got cosmetic damages despite of being brutally beaten up by the delivery company.
I saw one video where a guy was hitting a shower door with a sledge and it took him hitting it about 10 times before he hit it hard enough for it to actually break. It's amazing how strong tempered glass is, well that is until you hit it on the edge or with something pointy.
Yeah, you would think that, but those panels are really only vulnerable on the edges and corners. As long as you don't crack those, the panel is really darn strong. I have had a panel shatter to pieces, because I put it on the floor, with the edge touching a grain of sand. I am not kidding.
My guess is the original package was slowly crushed, most likely shipped with heavier surrounding that shifted and crushed it. Sudden, heavier impacts would have shattered it.
Agree this is the reality that walks through the door of pc repair shops worldwide and Linus shows what a true techie would do, not just bin it but salvage what you can. Shame he didnt highlight the the topic of e-waste in a bigger way. Honestly I was shocked the mobo survived.
100% agreed, the last video I enjoyed this much has been a while ago, I wrote a comment then too, it's always great when it turns out to be such a fun video
Absolutely, it was pallet damage from a forklift driver. Probably slammed another pallet down on top of it. Most likely it was a side box on a pallet at the time. I've witnessed this many times in warehouses.
@@FakeJeep If you look at the way the Base of the case and the PSU were bent, it was lifted up against something. The Bottom was bent in and when the pressure got to high, the whole case gave way sideways.
That looks almost certainly like a forklift pallet versus ceiling scenario, or other 'overheight' crush with shear twist. Definitely superhuman damage. Awesome vid!
What an awesome video -Touching on more real life scenarios -Camera crew being in the video -Editors making jokes -Writers putting in facts about helmets -And someone getting their broken dreams getting fixed Thanks for videos like these!
I understand their reasons for not likely doing it again, but I'd still watch it if it came back. I'd like to see some sort of challenge in that style at least, especially now that prices are sort of back to "normal".
"I'm gonna see if we can use the squareness and rigidity of the fan to forces the radiator back into a proper shape" had me dead lol, that's what we love about Linus
I love it. Dude expected Linus to go creazy and hook him up with some high-End stuff. Instead, Linus wacked the shit out of the still working components to make em fit. Dude must have been going through a emotional rollercoaster while watching this Video 🤣
I worked at a repair shop for a few months. One day this kid comes in with a prebuilt computer from "Office Depot." He says that the computer keeps shutting off. We open the case to find that someone had installed the AIO cooler by DRILLING DRYWALL SCREWS THROUGH THE MOTHERBOARD. I've always wondered what chain of events led to that incident occuring😆
Sadly i have seen someone using drywall screws too. he was actually good with computer software but hardware, he had no clue. Reason for using those drywall screws, he was out of regular screws....i just looked at him, then we tried to save hes computer. It still worked even tho he had started it on top of a bare steel plate, no paint or anything, he said there was flashes when he tried, i don't doubt it.
"Due to its brittle nature, multilayer ceramic capacitors are more prone to excesses of mechanical stress than other components used in surface mounting. One of the most common causes of capacitor failures is directly attributable to bending of the printed circuit board (PCB) after solder attachment. Excessive bending will create mechanical crack(s) within the ceramic capacitor. Mechanical cracks, depending upon severity, may not cause capacitor failure during the final assembly test. Over time moisture penetration into the crack can cause a reduction in insulation resistance and eventual dielectric breakdown leading to capacitor failure in service."
As a Sheet Metal worker I got so much satisfaction out of this video. Would recommend a Tinner's Hammer and pair of hand seamers/folding pliers to fix that power supply though. With some time you might even be able to salvage the actual case too, just need some patience and elbow grease.
@@hondaelias Postnord lost packages, outright lied to me that some packages were hand delivered to me (and were not). Quite frequent when those are international packages. They can never seem to agree on which pickup location they should drop things at (I've had packages at 3 pick up points randomly). Out of all the services in Sweden, DHL and FedEx have been the best, UPS second and dead last Postnord. Fortunately, now there are lots of other alternatives when shipping from the same city that actually work well.
Privatization of the Postsystems in Europe was a big mistake. Its all this 90s economically liberal sh*t that we all have to suffer from now, liberal by itself is normally a good thing but Thatcher and co took short term profit over long run success.
For people who didn't check the description, these are the components they ended up switching: Motherboard: MSI B550 GEN3 -> ASUS TUF Gaming B550-Plus GPU: ASRock AMD Radeon RX 6800 XT -> Sapphire Pulse AMD Radeon RX 7900 XT PSU: FSP Hydro K Pro 850W -> ASUS ROG Strix 850W White SSD (NVMe): Kingston NV2 1TB -> Sabrent Rocket NVME 2TB And added a NZXT Kraken X53 240 RGB AIO Liquid Cooler
GPU looked fine, the contacts were scratched but didn't look that bad.. I'm guessing the mobo didn't like to flex... which... could have shorted out the gpu I guess.
@@DigitalHi5 That's just it though, it "looked" fine. But the fact that it went through an impact hard enough to rip it out of the pcie slot, it is surely going to see an early death.
@@sphygo Sure, but i for would not mind getting that pile of parts to put together if nothing else back up pc. Only real firehazard is the PSU and water cooler, rest are low voltage stuff that just fries it self, so actually would probably run it as main system. Water cooler would be fine if run pressure test and no leaks.
The most amazing thing is not the extent of the damage, but the fact that the glass did not shatter. It looks like someone removed it, dropped the tower from a high place, and then put it back in place (I know this is probably not what happened).
The glass in my corsair 4000D literally shattered when i opened the side., was holding it in my hand and it shattered into pieces. I got me a NZXT case and have abused it, yet no breakage!
@@IceYetiWins -- watch the documentary; en.wikipedia.org/wiki/The_Man_Who_Skied_Down_Everest The cardboard box probably would have slid into a crevasse long before it arrived at Base Camp.
Tempered glass is extremely strong until that one point where it’s not. You can drop it 4000 times but if you get unlucky with the impact section on the 4001 time, it’ll shatter to 1000 pieces
I’m just picturing how this happened now. One postal employee stands at the top of the stairs and kicks it down, another employee grabs it from the bottom and chucks it across the room. Another picks it up from there and tosses it into the the truck. The truck swerves around the road crashing into things like The Simpsons Hit and Run, they get to an overpass and take a hard 90° turn, rolling over a few times before driving off the overpass and landing on the road below. They then make a hard U-turn and swerve their way to the destination, where they hit the brakes so hard the PC comes flying out of the back of the truck, through the windshield, and slams into the customer’s house. Then for good measure, they ram the truck into the box one last time before leaving.
the damage on the case is so incredible that this statement isnt even farfetched, even if that is what actually happened i dont think the damage would be as severe as it is. if you were to ask me i think that once a year all the PostNord employes are equipped with sledgehammers and are allowed to go at it on a specific package.
@@snintendog this, by the size of the bend at the bottom, and the way it skews the whole case, I could see it being from having this at the bottom of a pallet of items, but minus the pallet I guess cuz looks like all 3000 pounds were on this case
This might be one of my favorite LTT videos to date lol, I would love to see more PC rescue stuff like this. Was so fun to watch the impossible be possible when it came to 90% of it just working lol
postnord is really a mixed bag that is improving in some regions in denmark. but usually their service is not thought out and sends you for a big phone loop
Yeah I have had two packages from them. First one said they sent it to the store for pickup oly to then cancel it and then give it to the store the next day. But besides that I guess it was fine. Second one was more bad. I selected a closest store that would accept their packages but instead the text I got said they sent it to a store on the other side of the city. Well I went into the store and for 30 minutes they tried to find my package but couldn't find it. Then I decided to go to the store I selected and guess what it was there all along, even though the text sent me to a store on the other side of the town.
Holy crap I just love David. He's so engaged with the Host in every video he shoots. What he said in the "What's it like working for LTT" video about having a lot of fun with people at work really shines through .
PostNord is the only company that notoriously: - Lose my parcels (4 this year so far) - Say I wasn't home at delivery (my camera says they were never there) - Delivers the package to the wrong post office - Delivers a parcel that someone did their best to destroy (I once received a bed that a forklift had ploughed through to lift the package)
Out of hundreds of parcels at more than 4 addresses, they've never lost a package to me. I'm starting to wonder if people with stories like this either live in areas where the local Postnord are terribly managed, or that your address makes packages prone to being easily lost...
Im glad to see you actually did swap more parts after testing... even if they work I wouldnt personally be comfortable sending that jacked up board or scraped up gpu to someone even if I wasnt the person ultimately responsible for it, its just a matter of principle.
With how much LMG makes, I wouldn't be surprised if this video would cover a new computer outright. Of course, that would never be sustainable, but it's better than shipping back unstable computer bits.
@@FrostyBeep I have a feeling this video (and every LTT video) generates many, many PC’s worth of revenue. I know they have like 7 channels (RIP TJM) but they also have 100 employees lmao
Sad to hear the motherboard and GPU had to be replaced after further testing, a video trying to properly fix some of those components would be really cool
Don't worry, they are in the hands of Linus. He will make sure to make the most out of them, such as using for test benches or whatever he can come up with. At least they won't instantly become e-waste!
I bet they still worked fine. But as a business owner it would be not worth the liability of shipping this thing back with what are potentially fire hazards to save like $1100.
My guess is that the motherboard,, will work for like 95%, but some random port doesn't always work, some connected accessories wont work properly, some of the integrated components wont work properly, maybe sometimes it will freeze randomly, etc etc, and it will probably come and go depending on how you bend or apply pressure on the board, maybe heat will effect it also. It will probably be a reliability nightmare and be impossible to fix, if one of the inner layers of the PCB has broken traces. Would love to be proven wrong though :) The GPU not being bent as bad might have better odds :)
As a Swedish person I am very unsurprised that Postnord was the ones who shipped this. They are the masters of mysteriously mangling or losing stuff in the mail.
As a swede to, I'm more surprised that wasn't DHL or Citymail. The Postnord ones are the ones in best shape here. And for disappearing it's like a few days of mail every 5 years or so that disappear. Interestingly often a series of days and always my mail not my husbands. Last it was a couple of my biulls and my dentists appointment, 5 years before that my t-shirts and my book club book (that arived 5 months later LOL)...
Every time Linus says something along the lines of "what more can I do to the system" while playing a short clip of hammering the case, I flinch a little bit.
I worked on the repair team for a smaller systems integrator for a while and saw my fair share of shipping damage. This gave me flashbacks... So shocked that glass panel survived with how mangled everything else was. And loved the reaction to the alphacool rgb connector lol.
Phanteks also uses a weird connector in their Halos RGB Fan Frames. It is electrically compatible with a gigabyte vdg adapter. So i made a converter using some jumper wires and a 3d printed plate to hold it together. Turns out there is an adapter now (PH-CB-RGB4P).
@@nielsarensman And then we've got Corsair with their proprietary (in both hardware *and* software) iCUE nonsense. Standards are standards for a reason.
"See the problem is not what an evil man like me is doing, it's that you're all standing here and doing nothing about it" I hope i get to use this line someday, its awesome LOL
15:50 "I'm gonna see if we can use the squareness and rigidity of the fan to force the radiator into a proper shape" Yes, force metal to bend with plastic
This is the best, most entertaining video you've uploaded in a long time. Not saying the usual content is bad, but this is just insanely good. Keep it up!
Some of the usual content is bad though... like the complaining about 4 trillion Mbps wifi or the gold plated PCs. Most is good though and this was awesome
I'm a retired truck driver and it looks like something real heavy was loaded on top of it and one or two bumps in transit would do exactly that.that damage wasn't from dropping it. Great vid .Be safe Love your channel
That is some interesting insight. I haven't worked in shipping and thought it looked like it fell out of a moving vehicle, but I have seen a few people say something similar to you. It makes sense, but I would have never thought of it.
@@deamontana596 something fallig of a moveing vehicle will damage mostly the edges, but deform it in just a single direction and trust me everything falling from a truck will roll, at work i have seen it on a 1.5t steel injection mold aka a solid box of tool steel :D
The damage reminds me of something that happened to a friend. His DJ equipment was in a flight case, bolted aluminum, and when he got it after landing, it was a pile of shrapnel held together with packaging saran wrap. On the conveyor belts inside the terminal, there's a pinball looking arm that moves luggage between tracks, his case got stuck somehow and that arm alligator mashed his case. Just chewed it up and destroyed it. My guess is that something similar happened at the shipping hub for this.
Someone theorized that a forklift operator missed the pallet and jammed the forklift into the box. It makes a lot of sense, considering the lack of serious damage on the outside of the box.
I don't think I've ever had an LTT video make me burst out into maniacal laughter until this one when Linus was "hammering" the case to get the power supply
I have worked as an electrician in three different terminals at PostNord, mostly worked in lifts about 10-15 meters from the ground. At one of the terminals you where lucky if someone didn’t slam in to the lift. So u can probably imagine how they treated everything else about there job. Lucky I don’t work there anymore😅
When I worked in a computer repair shop, we received a pallet with computers from PostNord. The pallet was split in half and all computers were destroyed.
@@millbrook7384 worse, PostNord is the old state mails of Sweden and Denmark merged together and then "you are now free like an private company and can operate like a private company but still have the state as back support... but we want more interest from you guys". (aka, they are doing all the wrong shit like private company's like illegal union crushing, illegal work conditions for contracted drives and firing full-time employees just to re-hire a bunch at 20%+"we call you if we need you"... all at the same time as they run the campaigns of being "the Scandinavian peoples postal company" and not some bad company like DB, DHL or UPS... company's they are equally bad as and worse) its a reason why the Norwegian's looked at it and just went "Nope...Nope, nope" when they where asked to merge their postal system into the company. (they also remember how Sweden and Denmark fu.. up for em after the Norwegian Braathens got merged into SAS)
@@millbrook7384Well there are always options for private companies like GLS, but Postnord is the cheapest because it's a cross-country state funded post service. There is competition because it's not that much more expensive to go with a private delivery company and they're also competing with actually not breaking your things, compared to PostNord which besides packages also handles regular mail of all kinds, it's a mess logistically hence the fuck ups and slow delivery times. It's just about knowing never to mail anything with PostNord that can break, just pay the 40-50kr (8$/€) more for a private delivery company. It's not a competition problem as much as it's a knowledge problem regarding shipping fragile things.
The randomness of what electronics can endure still amazes me after decades in the IT world. I've seen brand new components get dropped 6 inches and fail. And I once got in a laptop that literally survived a tornado, house collapse, and flood with only a busted screen (yes, we pulled the ssd and copied the data first). Also, I absolutely LOVED this video. You could tell Linus was legitimately enjoying himself. It really comes though. Taking us on a journey of exploration is usually fun, but this was a cut above.
I dropped an old Lenovo laptop from the bell tower of a monastery where I was installing an FSO head. After climbing down several ladders to see the damage (few scuff marks on the casing and the battery popped out), I slotted the battery back in and it worked perfectly. Not even any data corruption from the HDD being powered up when hitting the ground. But then I have also had laptops that fail if you just look at them funny (cough Dell cough).
I remember working as an apple tech in Denmark... We once received an iMac 27" from a customer who shipped it to us in the original box within another box. PostNord had managed to bend the massive aluminium stand around 80º upwards, so it covered the screen. The rest of the computer was actually in decent shape. The box also looked okay. I don't know how they do it. We also once shipped a bunch of desktops to a customer. PostNord broke the pallet and sent half of it back and the other half to the customer....
This here is exactly why we stopped using them where i used to work, atleast 5 customers a week that called that their pallets had broke and the tiles we sent them had as well.
I mean it actually unironcally looks like they dropped a shipping container on top of the box. Like I actually think that's what really happened, someone, idk not being careful being drunk on the job who knows, actually lowered a fucking pallet on top of the fuckin thing. It's clearly been squashed like thousands of pounds of weight was applied. It was squished, not banged around. Well idk maybe it was banged a bit too. Does this thing go through the north sea? Is that part of it?
I've worked in the transport industry in Denmark for years back in the day (as I'm a dane), and that is a clear cut euro pallet that was placed on top of that case. 100% that box was put on a pallet when shipped from Denmark to Sweden along with a ton of other packages and this one was for sure the tallest and was placed on the edge of the pallet, and then at some point they have put another pallet on top of it. Since the pallet are wrapped no one noticed the damage, and the delivery guy, if anything like the those hired by PostNord here in Denmark will just deliver the package no matter how it looks, and it is up to the the person receiving the package to refuse it if suspected damage so it gets sent back to sender or make a claim to the seller after, who will in turn make the claim to PostNord to get the damage covered.
And that's just it! If you receive a package this damaged, then your best option would be to take a picture of it and refuse the delivery due to suspected damage. Even if the actual product inside isn't damaged, they'd still have to reimburse you. Better safe than sorry! It's a lot easier to refuse the delivery than it is to return a broken PC that you potentially could have broken during unboxing.
great explanation! i was thinking it was a pallet myself it looked like crush damage due to how the tower was leaning at an angle, and the glass was intact. For sure if it was a big drop, or multiple drops, that can bend it like that, they glass would have shattered
--- "It is up to the the person receiving the package to refuse it if suspected damage." Oh, well this certainly would explain the "ninjas" making the deliveries to the home-doorsteps: - They don't let the phones ring even ten (10-)seconds while being already at your front-yard -- If you happen to be able to pick up and open the call, they won't allow you to even reply by just closing the phone-call within five (5)-seconds. Thankfully in my area there hasn't been (m)any "porch-pirate"-incidents. But the weather-conditions certainly would still ruin the package if the recipient wouldn't be indoors at the time of package arriving. Obviously, this is not to say every delivery-man is being one of these "bean-counting-shilling" responsibility-avoiding "houdinis". But this certainly does clarifies more why in some cases the only delivery option available is the to-the-home-delivery instead of pick-up-offices ( less witnesses plus less "handlers / points-of-damage (maybe)" ). Couple this this with very faulty / dysfunctional courier-exclusive tracking-system. And you have a(n evidently) not-so-good "Get Out of Responsibility For Free"-system. ---
For most the video I was quite worried that you folks would just ship it out after 2 minutes of stress testing but I'm glad to see I was wrong! Thanks for doing an amazing thing for your fan!
I have actually pretty great track record with PostNord. The worst incident was when a package accidently got marked as delivered when it arrived at the delivery point. I've had more trouble with DHL. One time they shipped a package to a delivery point about 800km (~500 miles) away
@@henrik1743 To defend against that sort of damage, the shipping crate would need to be solid steel filled in with impact foam. It's not the packaging (to _this_ extent), it's that PostNord either dropped it, ran over it with a forklift, or put a ten ton pallet on top of it to squish the whole thing. That's on the shipping company.
This is very common in Denmark, resellers tend to just reuse boxes and ship it in them. Some items are not even packaged like for instance an Corsair CX450 Psu, would be shipped in a plastic bag, and the PSU box itself has very limited protection.
I used to work at a computer builder (Evesham Micros), and a lot of the PC's we built were sent out in the original case boxes, especially servers. If we were feeling charitable we'd stick the already-broken polystyrene, back together with parcel tape.
@@MrCellkill Everyone does it, ComputerSalg even admitted sales have zero internal control over packaging when i asked for this for the said PSU xD Basicly its pretty common for logistics department to be like that
even drop kicking the thing wouldnt bend the metal on the power supply like paper. what process creates damage this extensive? it looks like this thing was in the backseat of a rally car driving through a jungle. or like someone beat it with a bat
@@churrosmcgee624 If you look at the bottom of the case you can see a long but straight big dent. It was probably crushed by a forklift fork, or it was laying on it's side and had someone swing the forklift into it.
The whole phrase about mailmen enduring rain and snow, hell and high water was meant to be symbolic, not to indicate said mailman should...drive through all those on the way.
Linus: plugs in sketchy power supply and hops backward in case it explodes 3 feet from Linus, hanging on the wall: three different kinds of safety goggles
Nothing funny about this. PostNord is worthless and customers are not covered if something goes wrong. They lose packages all the time, and send them back to the sender without delivering it.
@hyperfocusedman3488 GFourGadget means it's funny because Linus is known for dropping (even expensive) things. So, dropping something that is already broken is ironic. Of course, nobody thinks it's funny that people receive broken packages.
You know, I get tossing the old SSD and sticking a better one in, but if only two little things were ripped off, but theyre big enough to handle with tweezers, I'd be interested to see if that could be brought back to life with a little soldering. Maybe you guys should send it to Louis Rossmann with the challenge of "get this working again".
This is one the the funniest LTT videos I've ever seen and from the looks of it the crew had a blast filming it too lol. But it does make you wonder what on God's green earth happen to this poor pc considering they found the Antikythera mechanism in better shape after being buried for a cool 2000 years
@@tridiots3681 It was underwater in a shipwreck. But to be fair it was covered in concretion which is a much sturdier "packing system" than a cardboard box.
Seeing this video and the video where jayztwocents basically throw tests PC parts in so impressed at how much physical damage these components can take. ESD still gives me anxiety when building but dropping something especially in a box is something I'm definitely not worried about any more lol
THis is actually one of the best episodes you guys made ! Could you guys do more of this sort of stuff now and then ? The Jank is delicious ! And some poor viewer got their shit sorted out really nice
15:38 Those are Artic P12 fans...how are they not pressure optimized? The P in "P12" literally stands for pressure optimized. (1800 rpm, 56.3 CFM airflow, 2.20 mm H₂O static pressure) Artic makes one of if not the best AIOs and those P12s are exactly the fans they use on them.
I work in package handling with 1 1/2 years experience in damaged package processing (cataloging damage, reporting damage to shippers and customers, recording probable cause, delivery or return to sender of salvageable goods, destruction of unsalvageable and unshippable goods, etc.) and I can tell you that shipping practices are normally quite sketchy. You’d be surprised what a thin cardboard box and some kraft paper can withstand. Damage to this extent was likely caused either by improper loading and/or palletizing somewhere along the line (freight is often handled by subcontractors for the currier, sometimes more than one before final delivery), or mishandling during sorting. Judging by the angle of the bend in the case, Id say it was struck by a much larger package, possibly against a surface such as a conveyor belt or pallet stack. It may have also been on a pallet or in a brick loaded wall which was not built according to proper load methods, leading to unstable weight distribution and ultimate sideways collapse. It’s also very likely that the sortation staff would not have considered this a damaged package, as the outer box only suffered superficial damage, which is extremely common, and the tempered glass remained intact (if it doesn’t sound broken, ie broken glass, it’s more than likely not actually damaged), so it would seem to be perfectly fine unless someone where to repack it for the benefit of the customer (this would not have been done in this case as it was shipped in retail packaging). It is 1000% the shippers fault this occurred; as Linus pointed out, the foam was NOT sufficient to protect a loaded PC, or really anything in just retail packaging without reinforcement.
As a fellow Swede, when they said PostNord I laughed! I've literally seen it with my own eyes how employees will park their van down a flight of stairs and can't be arsed to carry packages down the stairs and instead throw them into the open van from like 5 meters away. Some packages landed in the van, some didn't. There's even a joke here that we call the company PostMord (Mord is Swedish for Murder), unfortunately they're close to having a monopoly on regular mail and packages.
As a Norwegian, I had the same reaction. PostNord once lost a laptop I ordered for 3 weeks after saying "you weren't home when we tried to deliver it" (which I was), found it, claim they didn't have enough workers to deliver it and ended up having to order another carrier to get it to me after saying it was on it's way for another week. Absolute garbage company.
1:30 My mother once ordered two red glass vases from eBay anf they were shipped in a cardboard box filled with bubble wrap. Luckily so, because especially the two spots of the package that had a "Glass! Handle with care!" sign on them were smashed in the most, as if one post guys thought "Glass? Let's destroy it!". Somehow both vases survived the shipping and are now standing in the bathroom of our nice swedish house.
For context: Postnord is what used to be the Swedish and Danish Postal Service ("Posten" and "Post Danmark") until they were both merged and privatized in the early 2000's, now it handles mail distribution in Sweden and Denmark, (and I think parts or all of Norway too, but don't quote me on that). While their service is, as all postal services are; late. They don't really have a rep for trashing peoples packages. Dues to it being a shipment from Denmark to Sweden I would heavily suspect that customs had worked it over a bit, even though them checking packages is probably a very rare occurrence. Also after seeing the chassi, that looks like something a savage forklift would do to a helpless package that's trying to escape.
Do you guys have a PC shipping disaster story? Tell us down below!
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Sup
ah yes good old postnord still havent recived anything broken shipped with em... yet
can you fix my life tho
Why promote RTX 4070 in the description?
Hi
Thanks for having us on the Show Linus - We whould have loved it to be under better circumstances, but since we're here, we want to elaborate on a few things :
- It seems you have received the PC without the original extra layer of protection we ship all PC's with. In the outer package, we wrap the PC in inflated air bags, which is a vital part of the transport protection.
- The customer was of course offered a full refund/new computer as soon as he contacted us originally.
- We've built custom PC's for 13 years - this is by far the most extensive damage we've seen, and we're gonna try to reproduce it, to find out what it actually takes to inflict this kind of damage.
- PostNord reached out to us today after having watched the video with a formal apology - they take full responsibility for the damage, so thanks ^^
/Adam
A very busy SoMe manager at SharkGaming today
Kudos to actually getting the PC to work
PS: We did our best to reproduce the damage here ruclips.net/video/HmxyZufFn8g/видео.html
This is how you handle social media! Props to how you handled it
Hey @linustechtips please take a look at this
@linustechtips pin this
That is the best social media reaction I’ve ever seen! Probs to you social media slave!
Yo @linustechtips take a look at this dude
Thank you so much for this hilarious video and adventure! It was a little shocking opening up the package on that friday night but now I realise it was a blessing in disguise! Here's to hoping Postnord does not commit any more PC murder!
well... i would say that PostMord runs on the sacrificed souls of expensive hardware
To their credit they did apparently package the inside well 🤣
Did the vendor who sold this to you not offer refund or replacement? Was hoping to hear why it ended up in LTTs hands.
@@n1ckeh88 Would not even surprise me if sharkgaming didn't refund/replace it. They're probably the worst place that you get get a prebuild from here in Denmark. They're REALLY overpriced, and just offer bad service all around.
@@bullzebub Haha postMord
“I expect my death to be monetized if we catch it on camera” - such a noble sacrifice from our CEO
A true entrepreneur
Same as Clarkson, Hammond and May on Top Gear. According to the Internet (so take it with huge loads of salt) they had an understanding that if one of them has been killed, the other two would address it and then continue the show with „Anyway, …“.
I am not sure about the policy of youtube regarding the video of people's death! I bet it would be a floatplane exclusive
@@tombrauey I believe Hammond said something like that in an interview after his famous crash.
@@tombrauey I guess in a way we got lucky the show got killed before they did
Whoever captioned David's laugh 14:22 did an amazing job
Damn 145 likes and no comments?
Let me fix this
@@05yt5why? It was just fine without you
🤣🤣🤣🤣🤣🤣🤣
@@techintel2529 no, no it wasn't
@@05yt5 ok 👍
Huge props to the editor for blurring Linus's keys. It can be really easy to miss that sort of thing.
They also blur out every outside window when they film at his new home. While it shouldn't be too hard to find where he lives if you *really* want to, blurring the windows makes it harder for someone casually trying to geoguess it.
@@Soul-Burn yeah but blurring the keys is kinda way more important. but Linus should realistically have way better locks.
I can guarantee you that I can find him
@@Soul-Burn 4chan users need 5 minutes to find it lol
@@dyb3147 do it
As a PostNord employee, I can say that this could have happen at at least nine places in my terminal alone.
you gotta spill the beans! how would this happen!? personally dealt with a lot of banged up packages from PostNord on my old job. I never got any answeres when i spoke to the drivers and their customer support!
Have worked for DHL, its the same, nobody cares about the packages, just be fast.
He's providing a PSA. People deserve to be warned 😅
You guys have a standard procedure of tossing packages in an industrial trash compactor or something? Wtf is going on in there?
Postnord delivery guy here. I'm also confused what they do at the terminal cuz we get banged up packages from them.
I can't even begin to imagine what kind of natural disaster occurred to mangle a PC like that. If the delivery man is still walking that'd be a miracle.
Forklift accident
@@ryanambsdorf2859 Yeah 100% a forklift did that damage
My thoughts exactly.
Definitely a forklift "accident."
@@privacyvalued4134forklift drove into it
I'm so happy that in the end they gave him some better parts, this whole thing felt like a chapter of gaming history
My boss at work always says about packing shipments going UPS/USPS, "Imagine a giant staircase, with every mile between here and the destination as a single step. Now you throw the package down the steps. The box has to be packed well enough to come out in one piece at the bottom"
The only thing what would cause this type of specific damage would be falling off of a moving truck or having something large fall on it. I couldn't throw the power supply by itself at a wall as hard as I could and cause that type of damage.
@@josephoberlander it doesn't matter what exactly happens during shipping. If there is a chance that package gets very unlucky, it will. I've ordered countless things online, and many of them came through some worst known shipping options, and got lucky all the time. Until i've oreded a 3070 and got it smashed like in those memes. At this point, chances of getting your money back are slim. Getting your money back in reasonable time? Even less. Unless you manage to put a blame on the seller...
Eventually i've managed to get refund and the card, being bent and smashed managed to work after coolers replacement, it was quite a journey.
Does it count if it's in one very mangled piece?
worked as a temp driver and ups loader we can be rough on packages due to time. HOWEVER, anytime i saw a gaming pc i treated that shit like it was my baby
@@cfl4413 I'm the same way with medical equipment.
i work at amazon and this looks exactly like the result of a pallet collapse. sometimes they put a lightweight big box at the bottom of the stack with heavier items on top and the whole pallet will just fold over in transit, and then some heavy thing probably pinned that PC against the floor when it fell
Same, i worked for a seasonal position, and the stuff i saw was mind-blowing.
You'd think that because everything's weight is tracked that they'd have developed a way to prevent such a simple issue.
@@wolfdragonhorse Postnord is the budget option so they probably don't put money into the kind of IT and warehouse worker training needed to pull off that system. I'd imagine their warehouse staff are probably underpaid, overworked, and untrained
Yea, just to note, if you get a damaged package. Its probably not on the driver's end unless you saw them mishandle your package. its almost certainly something that happened at the distribution center.
@@AstralDragn Also remember that you can always refuse to accept a package that is damaged, and it gets sent back and refunded 100% free of charge.
That’s the entire reason they want your signature to accept a package. If you sign, you accept it. You can refuse to sign a damaged package.
I have worked for a transporting/packaging company for some time and I think I recognize the damage. The box probably fell out of the loading pallet in the distrubution centre. After which it got hit by an electric pallet loader and probably got sandwiched between the loader and something else. Those pallet loaders have quite some momentum and they can easily do damage like this and also leave a mark like this.
@@Wheezy1 lol
Yeah this guy definitely did it.
You realize you're fired, right?
@@GrueTurtleHe did say workED…
Probably correct since it seems to have been crushed.
The editors absolutely went 110%, Linus went 200%, top 5 Linus video all time. Remarkable. Also you guys could benefit from a bench vise for something like trying to work that rad back into shape 😂
The fact the glass didn’t break is INCREDIBLY impressive
Tempered glass is surprisingly tough! The process of tempering glass is a fun read, as well. I recommend it! The jist of it is that using specialized heating and cooling processes, the interior of the glass is under intense pressure, similarly to a Prince Rupert's Drop.
@@Malicious2013 Till you fart and it vibrates the edge.
For real, so many examples of the glass panels shattering from a slightest little tap to the glass being the one thing that looks untouched after the case went through a metal grinder basically.
@@ScaredDonut lmao
That I truly surprised and wondering how?
Having your pc mangled in delivery: -$2000
Having Linus fix it: +$2500
Watching Linus joyfully smash it with a hammer: priceless
plus they got a full refund from the company
I love the disclaimer at the end. “After further testing, yeah no. We replaced basically everything.”
For half of the video I was like... there's NO WAY in hell, they are going to ship back this motherboard. Are they cra... ahh, yeah, they replaced it.
Probably, after the components heated up quite a bit, more failures emerged.
@@bvoyelr Or, more likely, everything still worked fine, but they wanted to be nice and especially could not afford to take the risk (also in the legal sense).
Honestly I am glad cause some of the damaged components like the mobo looked way to sketch.
@@TheAssirra They made a video once, you can bend mobo's a surprising amount without ever having any damage.
This incident is such a sponsor boost for NZXT cases given that most of the parts only got cosmetic damages despite of being brutally beaten up by the delivery company.
I'm amazed at how the glass side panel didn't shatter from whatever damaged the rest of the case
Tempered glass is tough, as long as you don't nick a corner. Then it explodes into billions of tiny pieces.
I saw one video where a guy was hitting a shower door with a sledge and it took him hitting it about 10 times before he hit it hard enough for it to actually break. It's amazing how strong tempered glass is, well that is until you hit it on the edge or with something pointy.
Yeah, you would think that, but those panels are really only vulnerable on the edges and corners. As long as you don't crack those, the panel is really darn strong. I have had a panel shatter to pieces, because I put it on the floor, with the edge touching a grain of sand. I am not kidding.
My guess is the original package was slowly crushed, most likely shipped with heavier surrounding that shifted and crushed it. Sudden, heavier impacts would have shattered it.
@@needfuldoer4531 >as long as you don't nick a corner<
makes me think of king rupert drops. the bulb is super durable, the tail is super fragile
This is honestly my favourite LTT video in ages. Love how much Linus was enjoying himself.
Agree this is the reality that walks through the door of pc repair shops worldwide and Linus shows what a true techie would do, not just bin it but salvage what you can. Shame he didnt highlight the the topic of e-waste in a bigger way. Honestly I was shocked the mobo survived.
100% agreed, the last video I enjoyed this much has been a while ago, I wrote a comment then too, it's always great when it turns out to be such a fun video
same
That was a forklift. There are few things in logistics that can do such a thorough job of applying pressure from a single direction.
my thought was forklift or skid steer.
Absolutely, it was pallet damage from a forklift driver. Probably slammed another pallet down on top of it. Most likely it was a side box on a pallet at the time. I've witnessed this many times in warehouses.
Agreed on fork lift. Looks like the fork hit it and squish unless they set another pallet on top....
@@FakeJeep If you look at the way the Base of the case and the PSU were bent, it was lifted up against something. The Bottom was bent in and when the pressure got to high, the whole case gave way sideways.
That looks almost certainly like a forklift pallet versus ceiling scenario, or other 'overheight' crush with shear twist. Definitely superhuman damage. Awesome vid!
I never expected Linus to un-drop a PC like this!
Yeah all it took was a few hammer blows from him and it's fine now.
Plot twist...Linus dropped it after he fixed it
What an awesome video
-Touching on more real life scenarios
-Camera crew being in the video
-Editors making jokes
-Writers putting in facts about helmets
-And someone getting their broken dreams getting fixed
Thanks for videos like these!
underrated comment🔥🔥
You summed it PERFECTLY
The only thing that would make it better is Anthony.
@@mjdevlogunderrated by who exactly?
This is the type of content that I love to see from LTT. I wish scrapyard wars came back too...
I understand their reasons for not likely doing it again, but I'd still watch it if it came back. I'd like to see some sort of challenge in that style at least, especially now that prices are sort of back to "normal".
With a twist that they have to source parts from an actual scrap yard
Blast from the past... Haven't thought about that show in ages
Miss it too
scrapyard wars was so cool
"I'm gonna see if we can use the squareness and rigidity of the fan to forces the radiator back into a proper shape" had me dead lol, that's what we love about Linus
So cool that you guys got ahold of this thing! I remember seeing it on Twitter and cringing for a solid 30 seconds...
While since i seen your video with craigslists pc
6:25 "I've made it very clear I expect my death to be monetized if we catch it on camera".
I 100% believe this is a true statement.
Man either has his heart stopped on camera by some pc component or his kids film a farewell vid of him on his death bed.
I love it. Dude expected Linus to go creazy and hook him up with some high-End stuff. Instead, Linus wacked the shit out of the still working components to make em fit.
Dude must have been going through a emotional rollercoaster while watching this Video 🤣
I worked at a repair shop for a few months. One day this kid comes in with a prebuilt computer from "Office Depot." He says that the computer keeps shutting off. We open the case to find that someone had installed the AIO cooler by DRILLING DRYWALL SCREWS THROUGH THE MOTHERBOARD. I've always wondered what chain of events led to that incident occuring😆
what the .... ?
Sadly i have seen someone using drywall screws too. he was actually good with computer software but hardware, he had no clue.
Reason for using those drywall screws, he was out of regular screws....i just looked at him, then we tried to save hes computer.
It still worked even tho he had started it on top of a bare steel plate, no paint or anything, he said there was flashes when he tried, i don't doubt it.
Did they use the proper anchors?
whoever did that should get fired immediately and then sentenced to 5 years in jail for that crime.
It's so nice to see Linus applying some trusty Clarkson engineering, and remember Anything can be a hammer and a hammer can do Anything
the whole PSU bit got me, I was dying from seeing the bends it got to him putting in a new fan
"Due to its brittle nature, multilayer ceramic capacitors are more prone to excesses of mechanical stress
than other components used in surface mounting. One of the most common causes of capacitor
failures is directly attributable to bending of the printed circuit board (PCB) after solder attachment.
Excessive bending will create mechanical crack(s) within the ceramic capacitor. Mechanical cracks,
depending upon severity, may not cause capacitor failure during the final assembly test. Over time
moisture penetration into the crack can cause a reduction in insulation resistance and eventual
dielectric breakdown leading to capacitor failure in service."
I wanted to see the power curve now that that PSU had an additional curve
As a Sheet Metal worker I got so much satisfaction out of this video. Would recommend a Tinner's Hammer and pair of hand seamers/folding pliers to fix that power supply though. With some time you might even be able to salvage the actual case too, just need some patience and elbow grease.
honestly props to NZXT for being able to manufacture a case that will take that kind of impact and p reserve the internals
I guess your right😅
The case got 5 stars in the NCAP crash tests, finishing right below the Tesla Model 3.
It did not preserve anything. Are you kidding?
@@1stRanger Bro forgot to watch the video
the video said parts were replaced b4 shipping
As a Postnord user, this is indeed the quality of deliveries on a good day
I've had bigger issues with DHL than PostNord
@@AltonV That's like comparing two dog turds and seeing which is best.
Postnord has actually never f'd me over, i still prefer GLS though.
@@hondaelias I ordered something once, and waited for 2 months before delivery. I'm just gonna stick with the national postal service, never failed me
@@hondaelias Postnord lost packages, outright lied to me that some packages were hand delivered to me (and were not). Quite frequent when those are international packages. They can never seem to agree on which pickup location they should drop things at (I've had packages at 3 pick up points randomly).
Out of all the services in Sweden, DHL and FedEx have been the best, UPS second and dead last Postnord. Fortunately, now there are lots of other alternatives when shipping from the same city that actually work well.
I’m from Norway and I’m always trying to avoid PostNord where it’s possible. They’re known for stuff like this.
Yup. And when a shipment is going via Langhus its taking forever:(
Privatization of the Postsystems in Europe was a big mistake. Its all this 90s economically liberal sh*t that we all have to suffer from now, liberal by itself is normally a good thing but Thatcher and co took short term profit over long run success.
I'm from Sweden and I avoid PostNord at all costs. I also avoid Denmark at all costs! :D
PostNord stole my new phone.
I'm Finnish and i'm also avoiding postnord
Im dying the opera music 10:45 😂😂😂
For people who didn't check the description, these are the components they ended up switching:
Motherboard: MSI B550 GEN3 -> ASUS TUF Gaming B550-Plus
GPU: ASRock AMD Radeon RX 6800 XT -> Sapphire Pulse AMD Radeon RX 7900 XT
PSU: FSP Hydro K Pro 850W -> ASUS ROG Strix 850W White
SSD (NVMe): Kingston NV2 1TB -> Sabrent Rocket NVME 2TB
And added a NZXT Kraken X53 240 RGB AIO Liquid Cooler
A nice upgrade really
GPU looked fine, the contacts were scratched but didn't look that bad..
I'm guessing the mobo didn't like to flex... which... could have shorted out the gpu I guess.
@@DigitalHi5 That's just it though, it "looked" fine. But the fact that it went through an impact hard enough to rip it out of the pcie slot, it is surely going to see an early death.
@@sphygo Sure, but i for would not mind getting that pile of parts to put together if nothing else back up pc. Only real firehazard is the PSU and water cooler, rest are low voltage stuff that just fries it self, so actually would probably run it as main system. Water cooler would be fine if run pressure test and no leaks.
@@DigitalHi5 with the contacts compromised, overclocking or even just gaming could case arcing and then burnt contacts.
The most amazing thing is not the extent of the damage, but the fact that the glass did not shatter. It looks like someone removed it, dropped the tower from a high place, and then put it back in place (I know this is probably not what happened).
Dropped it off the top of mount everest
@@IceYetiWins 😂
The glass in my corsair 4000D literally shattered when i opened the side., was holding it in my hand and it shattered into pieces. I got me a NZXT case and have abused it, yet no breakage!
@@IceYetiWins -- watch the documentary; en.wikipedia.org/wiki/The_Man_Who_Skied_Down_Everest
The cardboard box probably would have slid into a crevasse long before it arrived at Base Camp.
Tempered glass is extremely strong until that one point where it’s not. You can drop it 4000 times but if you get unlucky with the impact section on the 4001 time, it’ll shatter to 1000 pieces
I’m just picturing how this happened now. One postal employee stands at the top of the stairs and kicks it down, another employee grabs it from the bottom and chucks it across the room. Another picks it up from there and tosses it into the the truck. The truck swerves around the road crashing into things like The Simpsons Hit and Run, they get to an overpass and take a hard 90° turn, rolling over a few times before driving off the overpass and landing on the road below. They then make a hard U-turn and swerve their way to the destination, where they hit the brakes so hard the PC comes flying out of the back of the truck, through the windshield, and slams into the customer’s house. Then for good measure, they ram the truck into the box one last time before leaving.
Hahaha 😂
the damage on the case is so incredible that this statement isnt even farfetched, even if that is what actually happened i dont think the damage would be as severe as it is. if you were to ask me i think that once a year all the PostNord employes are equipped with sledgehammers and are allowed to go at it on a specific package.
Or someone got the box pinned under a forklift and REPEATEDLY crushed the box with the hydraulic fork.
The postal facility general manager looks at them and says "wow, that's a hell of an act. What do you call it?."
They respond with "the aristocrats".
@@snintendog this, by the size of the bend at the bottom, and the way it skews the whole case, I could see it being from having this at the bottom of a pallet of items, but minus the pallet I guess cuz looks like all 3000 pounds were on this case
0:57 MSI 🤚😲✋
LMAOOOOOOOOOO
This might be one of my favorite LTT videos to date lol, I would love to see more PC rescue stuff like this. Was so fun to watch the impossible be possible when it came to 90% of it just working lol
postnord is really a mixed bag that is improving in some regions in denmark. but usually their service is not thought out and sends you for a big phone loop
Tell that to my package that was sent to Lübeck instead of lyngby
There is absolutely nothing good about Postnord. It's garbage all the way through.
I straight up thought it was a scam
If they weren't owned by the Swedish and Danish government they would be out of business
Yeah I have had two packages from them. First one said they sent it to the store for pickup oly to then cancel it and then give it to the store the next day. But besides that I guess it was fine.
Second one was more bad. I selected a closest store that would accept their packages but instead the text I got said they sent it to a store on the other side of the city. Well I went into the store and for 30 minutes they tried to find my package but couldn't find it. Then I decided to go to the store I selected and guess what it was there all along, even though the text sent me to a store on the other side of the town.
"I expect my death to be monetized if we catch it on camera." That's a man who is dedicated to his work.
Also a catch phrase heard quite a lot in movies these days.
Famousest lastest words?
Holy crap I just love David. He's so engaged with the Host in every video he shoots. What he said in the "What's it like working for LTT" video about having a lot of fun with people at work really shines through .
PostNord is the only company that notoriously:
- Lose my parcels (4 this year so far)
- Say I wasn't home at delivery (my camera says they were never there)
- Delivers the package to the wrong post office
- Delivers a parcel that someone did their best to destroy (I once received a bed that a forklift had ploughed through to lift the package)
It's so weird how that company is still in business. Imagine all the complains and problems we never hear about
I think notoriously is the wrong word.
@@xDecibelx No, it's not weird. Swedish and Danish govts run it.
Out of hundreds of parcels at more than 4 addresses, they've never lost a package to me. I'm starting to wonder if people with stories like this either live in areas where the local Postnord are terribly managed, or that your address makes packages prone to being easily lost...
Costs the government a billion anually
Watching Linus bring out his inner Jeremy Clarkson with that hammer was pure art
POWEEERRR
What else is electrical?
Speed and power solves everything.
@@BenianausKI Not the exhaust manifold.
James May's entire soul is twitching just by watching this
Love that you pointed out that yeah you switched some stuff after intense testing, shows a commitment to quality and service
“Be there or be square” my punctual ass:
Im glad to see you actually did swap more parts after testing... even if they work I wouldnt personally be comfortable sending that jacked up board or scraped up gpu to someone even if I wasnt the person ultimately responsible for it, its just a matter of principle.
Yeah also could be legal issues, that LTT/Manufacturers wouldn't be comfortable with.
I wouldnt mind the GPU, those scrapes are stories, but definitely not the board. Waaaay to potatoe chippy
With how much LMG makes, I wouldn't be surprised if this video would cover a new computer outright. Of course, that would never be sustainable, but it's better than shipping back unstable computer bits.
@@FrostyBeep I have a feeling this video (and every LTT video) generates many, many PC’s worth of revenue. I know they have like 7 channels (RIP TJM) but they also have 100 employees lmao
to be fair, that wouldn't be that much of a fun video if they didn't test what's stil working
Sad to hear the motherboard and GPU had to be replaced after further testing, a video trying to properly fix some of those components would be really cool
Don't worry, they are in the hands of Linus. He will make sure to make the most out of them, such as using for test benches or whatever he can come up with. At least they won't instantly become e-waste!
I mean realistically there's no way parts can go through that much abuse and not have their life expectancy significantly shortened.
@northridgefix @louisrossman collab?
I bet they still worked fine. But as a business owner it would be not worth the liability of shipping this thing back with what are potentially fire hazards to save like $1100.
My guess is that the motherboard,, will work for like 95%, but some random port doesn't always work, some connected accessories wont work properly, some of the integrated components wont work properly, maybe sometimes it will freeze randomly, etc etc, and it will probably come and go depending on how you bend or apply pressure on the board, maybe heat will effect it also. It will probably be a reliability nightmare and be impossible to fix, if one of the inner layers of the PCB has broken traces. Would love to be proven wrong though :)
The GPU not being bent as bad might have better odds :)
As a Swedish person I am very unsurprised that Postnord was the ones who shipped this. They are the masters of mysteriously mangling or losing stuff in the mail.
As a swede to, I'm more surprised that wasn't DHL or Citymail. The Postnord ones are the ones in best shape here. And for disappearing it's like a few days of mail every 5 years or so that disappear. Interestingly often a series of days and always my mail not my husbands. Last it was a couple of my biulls and my dentists appointment, 5 years before that my t-shirts and my book club book (that arived 5 months later LOL)...
Not in Denmark.
As a swede I approve @eruannster ‘s message 🤙🏽
14:22 David wins the trophy of "Best laughter at LTT"
Every time Linus says something along the lines of "what more can I do to the system" while playing a short clip of hammering the case, I flinch a little bit.
I worked on the repair team for a smaller systems integrator for a while and saw my fair share of shipping damage. This gave me flashbacks... So shocked that glass panel survived with how mangled everything else was. And loved the reaction to the alphacool rgb connector lol.
Phanteks also uses a weird connector in their Halos RGB Fan Frames. It is electrically compatible with a gigabyte vdg adapter. So i made a converter using some jumper wires and a 3d printed plate to hold it together. Turns out there is an adapter now (PH-CB-RGB4P).
@@nielsarensman And then we've got Corsair with their proprietary (in both hardware *and* software) iCUE nonsense. Standards are standards for a reason.
Whoever's doing the editing needs a raise 😂
Great video as always LTT!
17:10 😂
IKR bro!
The editing is AMAZING from start to finish.
Yeah I've noticed some changes in their videos recently and I really like them!
the humor is outdated by like half a decade+
@@hangup8629 are you Gen Z? Because the half a decade-old humour is still funny to my millennial mind
"See the problem is not what an evil man like me is doing, it's that you're all standing here and doing nothing about it" I hope i get to use this line someday, its awesome LOL
15:50 "I'm gonna see if we can use the squareness and rigidity of the fan to force the radiator into a proper shape"
Yes, force metal to bend with plastic
Postnord slår till igen! Have declined two Postnord package, if you order from a reputable store have them sort it out and don't accept the package.
Love your FtD videos man, you're a legend 💯
Eller hur! Till o med DHL är bättre haha..
The Man, The Myth, The Robbaz!
good to know that you're still alive
Unfortunately you decided to use Postnord to upload videos
This is the best, most entertaining video you've uploaded in a long time. Not saying the usual content is bad, but this is just insanely good. Keep it up!
I think it’s cause there’s no script and no one had opened it or tested it
Some of the usual content is bad though... like the complaining about 4 trillion Mbps wifi or the gold plated PCs.
Most is good though and this was awesome
@Donuts Why not? What's the difference with jewellery
I'm a retired truck driver and it looks like something real heavy was loaded on top of it and one or two bumps in transit would do exactly that.that damage wasn't from dropping it.
Great vid .Be safe Love your channel
That is some interesting insight. I haven't worked in shipping and thought it looked like it fell out of a moving vehicle, but I have seen a few people say something similar to you. It makes sense, but I would have never thought of it.
@@deamontana596 I thought it got *hit* by a moving vehicle!
@@deamontana596 something fallig of a moveing vehicle will damage mostly the edges, but deform it in just a single direction
and trust me everything falling from a truck will roll, at work i have seen it on a 1.5t steel injection mold aka a solid box of tool steel :D
My guess is a forklift truck Forks.
@@davidsharp9166 no holes in the box. got squished and it has the lean on the side that gave out. Ive seen it a million times.good guess tho
“What more could we do to it”. A few moments later “Do we have a hammer?”
The damage reminds me of something that happened to a friend. His DJ equipment was in a flight case, bolted aluminum, and when he got it after landing, it was a pile of shrapnel held together with packaging saran wrap. On the conveyor belts inside the terminal, there's a pinball looking arm that moves luggage between tracks, his case got stuck somehow and that arm alligator mashed his case. Just chewed it up and destroyed it. My guess is that something similar happened at the shipping hub for this.
Someone theorized that a forklift operator missed the pallet and jammed the forklift into the box. It makes a lot of sense, considering the lack of serious damage on the outside of the box.
@@alexlowe2054 Then there would be a gaping hole in the box or a very obvious point of pressure. This rather looks as if it was pushed off a cliff.
I don't think I've ever had an LTT video make me burst out into maniacal laughter until this one when Linus was "hammering" the case to get the power supply
I have worked as an electrician in three different terminals at PostNord, mostly worked in lifts about 10-15 meters from the ground. At one of the terminals you where lucky if someone didn’t slam in to the lift. So u can probably imagine how they treated everything else about there job. Lucky I don’t work there anymore😅
I absolutely love that we get to watch Linus slowly brainwash the staff into becoming monsters just like him.
When I worked in a computer repair shop, we received a pallet with computers from PostNord. The pallet was split in half and all computers were destroyed.
so, PostNord is hot garbage?
@@Deadchannel_321Statesponsored with no accountability since they don’t need to compete on regular market terms?
@@millbrook7384 worse, PostNord is the old state mails of Sweden and Denmark merged together and then "you are now free like an private company and can operate like a private company but still have the state as back support... but we want more interest from you guys".
(aka, they are doing all the wrong shit like private company's like illegal union crushing, illegal work conditions for contracted drives and firing full-time employees just to re-hire a bunch at 20%+"we call you if we need you"... all at the same time as they run the campaigns of being "the Scandinavian peoples postal company" and not some bad company like DB, DHL or UPS... company's they are equally bad as and worse)
its a reason why the Norwegian's looked at it and just went "Nope...Nope, nope" when they where asked to merge their postal system into the company.
(they also remember how Sweden and Denmark fu.. up for em after the Norwegian Braathens got merged into SAS)
@@Deadchannel_321 Yeah, not only do things get broken but they also come delayed, it said your package is here!! no it wasnt it came 8 days later.
@@millbrook7384Well there are always options for private companies like GLS, but Postnord is the cheapest because it's a cross-country state funded post service. There is competition because it's not that much more expensive to go with a private delivery company and they're also competing with actually not breaking your things, compared to PostNord which besides packages also handles regular mail of all kinds, it's a mess logistically hence the fuck ups and slow delivery times.
It's just about knowing never to mail anything with PostNord that can break, just pay the 40-50kr (8$/€) more for a private delivery company. It's not a competition problem as much as it's a knowledge problem regarding shipping fragile things.
The randomness of what electronics can endure still amazes me after decades in the IT world. I've seen brand new components get dropped 6 inches and fail. And I once got in a laptop that literally survived a tornado, house collapse, and flood with only a busted screen (yes, we pulled the ssd and copied the data first).
Also, I absolutely LOVED this video. You could tell Linus was legitimately enjoying himself. It really comes though. Taking us on a journey of exploration is usually fun, but this was a cut above.
I dropped an old Lenovo laptop from the bell tower of a monastery where I was installing an FSO head. After climbing down several ladders to see the damage (few scuff marks on the casing and the battery popped out), I slotted the battery back in and it worked perfectly. Not even any data corruption from the HDD being powered up when hitting the ground. But then I have also had laptops that fail if you just look at them funny (cough Dell cough).
I remember working as an apple tech in Denmark... We once received an iMac 27" from a customer who shipped it to us in the original box within another box.
PostNord had managed to bend the massive aluminium stand around 80º upwards, so it covered the screen. The rest of the computer was actually in decent shape. The box also looked okay.
I don't know how they do it.
We also once shipped a bunch of desktops to a customer. PostNord broke the pallet and sent half of it back and the other half to the customer....
So they only managed to deliver 50% of your package... XD
This here is exactly why we stopped using them where i used to work, atleast 5 customers a week that called that their pallets had broke and the tiles we sent them had as well.
@@mal0genwhich 50% one may ask? 50% of all components 🙂
I mean it actually unironcally looks like they dropped a shipping container on top of the box. Like I actually think that's what really happened, someone, idk not being careful being drunk on the job who knows, actually lowered a fucking pallet on top of the fuckin thing. It's clearly been squashed like thousands of pounds of weight was applied. It was squished, not banged around. Well idk maybe it was banged a bit too. Does this thing go through the north sea? Is that part of it?
a video is written three times: by the writing, the camera and the cut - and the cut did an exceptional great job this time! awesome video
I've worked in the transport industry in Denmark for years back in the day (as I'm a dane), and that is a clear cut euro pallet that was placed on top of that case. 100% that box was put on a pallet when shipped from Denmark to Sweden along with a ton of other packages and this one was for sure the tallest and was placed on the edge of the pallet, and then at some point they have put another pallet on top of it. Since the pallet are wrapped no one noticed the damage, and the delivery guy, if anything like the those hired by PostNord here in Denmark will just deliver the package no matter how it looks, and it is up to the the person receiving the package to refuse it if suspected damage so it gets sent back to sender or make a claim to the seller after, who will in turn make the claim to PostNord to get the damage covered.
And that's just it!
If you receive a package this damaged, then your best option would be to take a picture of it and refuse the delivery due to suspected damage.
Even if the actual product inside isn't damaged, they'd still have to reimburse you.
Better safe than sorry!
It's a lot easier to refuse the delivery than it is to return a broken PC that you potentially could have broken during unboxing.
great explanation! i was thinking it was a pallet myself it looked like crush damage due to how the tower was leaning at an angle, and the glass was intact. For sure if it was a big drop, or multiple drops, that can bend it like that, they glass would have shattered
Forklift 😉
---
"It is up to the the person receiving the package to refuse it if suspected damage."
Oh, well this certainly would explain the "ninjas" making the deliveries to the home-doorsteps:
- They don't let the phones ring even ten (10-)seconds while being already at your front-yard
-- If you happen to be able to pick up and open the call, they won't allow you to even reply by just closing the phone-call within five (5)-seconds.
Thankfully in my area there hasn't been (m)any "porch-pirate"-incidents.
But the weather-conditions certainly would still ruin the package if the recipient wouldn't be indoors at the time of package arriving.
Obviously, this is not to say every delivery-man is being one of these "bean-counting-shilling" responsibility-avoiding "houdinis".
But this certainly does clarifies more why in some cases the only delivery option available is the to-the-home-delivery instead of pick-up-offices
( less witnesses plus less "handlers / points-of-damage (maybe)" ).
Couple this this with very faulty / dysfunctional courier-exclusive tracking-system. And you have a(n evidently) not-so-good "Get Out of Responsibility For Free"-system.
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David deserves an award for scaring Linus with a water leak 😂
I mean, after he beat it with a hammer. Lol
For most the video I was quite worried that you folks would just ship it out after 2 minutes of stress testing but I'm glad to see I was wrong! Thanks for doing an amazing thing for your fan!
I like how the note at the end about replacing multiple components basically completely undermines the whole video.
Truly the best of PostNord's quality work 🎉🎉
best postal service ;D
I have actually pretty great track record with PostNord.
The worst incident was when a package accidently got marked as delivered when it arrived at the delivery point.
I've had more trouble with DHL. One time they shipped a package to a delivery point about 800km (~500 miles) away
Why do people blame the postal service? Lol... it's shark gamings fault for not packaging it well enough. Some styrofoam and airbags? Lmao
@@henrik1743 To defend against that sort of damage, the shipping crate would need to be solid steel filled in with impact foam. It's not the packaging (to _this_ extent), it's that PostNord either dropped it, ran over it with a forklift, or put a ten ton pallet on top of it to squish the whole thing. That's on the shipping company.
@@OneMonthStudio I had 0 problems with UPS
You have to make a weekly episode of this "pc shipping disasters" I haven't laughed this much in a while 😂😆
Linus: Let's fix a PC!!
Also Linus: ✨Percussive maintenance✨
Back in the days, i was able to recover a stucked 10Mo hard drive by hammering it (gently) ...
This is very common in Denmark, resellers tend to just reuse boxes and ship it in them. Some items are not even packaged like for instance an Corsair CX450 Psu, would be shipped in a plastic bag, and the PSU box itself has very limited protection.
I used to work at a computer builder (Evesham Micros), and a lot of the PC's we built were sent out in the original case boxes, especially servers. If we were feeling charitable we'd stick the already-broken polystyrene, back together with parcel tape.
@@MrCellkill Everyone does it, ComputerSalg even admitted sales have zero internal control over packaging when i asked for this for the said PSU xD
Basicly its pretty common for logistics department to be like that
After working at the package terminal for PostNord, I'm not even nearly surprised by this.
Having handled deliveries from PostNord, Bring, USPS and DHL I can confirm this from all parties, not a PostNord specific thing
even drop kicking the thing wouldnt bend the metal on the power supply like paper. what process creates damage this extensive? it looks like this thing was in the backseat of a rally car driving through a jungle. or like someone beat it with a bat
@@churrosmcgee624 probably a forklift
@@churrosmcgee624 If you look at the bottom of the case you can see a long but straight big dent. It was probably crushed by a forklift fork, or it was laying on it's side and had someone swing the forklift into it.
I could easily imagine it was David doing the opera singing at 10:35
The whole phrase about mailmen enduring rain and snow, hell and high water was meant to be symbolic, not to indicate said mailman should...drive through all those on the way.
Wow, I didn't expect to see this PC again! I'm glad it's getting the treatment it deserves.
Linus: plugs in sketchy power supply and hops backward in case it explodes
3 feet from Linus, hanging on the wall: three different kinds of safety goggles
The editing is the best thing about these types of videos, keep up the great work guys ❤
You know if anything,
this just goes to show how durable PC components can be.
Great job linus.
it's not the components it's the case that saved the components. it's like the difference between wearing body armor and not wearing body armor.
Linus dropping an already broken computer is freaking hilarious 😂
Nothing funny about this.
PostNord is worthless and customers are not covered if something goes wrong. They lose packages all the time, and send them back to the sender without delivering it.
@hyperfocusedman3488 GFourGadget means it's funny because Linus is known for dropping (even expensive) things. So, dropping something that is already broken is ironic.
Of course, nobody thinks it's funny that people receive broken packages.
@@GroetenUitNederland I'm not stupid.
16:10 "The problem is not what an evil man like me is doing, is that you're all standing here and doing nothing about it." -Linus 2023
This is by far the best editing job an LTT video has ever had, please keep up with it LoL
i was just gonna say that, hilarious as fuck!
You know, I get tossing the old SSD and sticking a better one in, but if only two little things were ripped off, but theyre big enough to handle with tweezers, I'd be interested to see if that could be brought back to life with a little soldering. Maybe you guys should send it to Louis Rossmann with the challenge of "get this working again".
17:45 "Give it the ol'...put the thing in the thing!"
Honestly have to give this video a like for the bike helmet tip. *Bang up* job as always.
This is one the the funniest LTT videos I've ever seen and from the looks of it the crew had a blast filming it too lol. But it does make you wonder what on God's green earth happen to this poor pc considering they found the Antikythera mechanism in better shape after being buried for a cool 2000 years
well, to be fair, the thing was buried, not subject to shipping.
@@tridiots3681 It was underwater in a shipwreck. But to be fair it was covered in concretion which is a much sturdier "packing system" than a cardboard box.
SO TRUE! Just what did they do?!
Seeing this video and the video where jayztwocents basically throw tests PC parts in so impressed at how much physical damage these components can take.
ESD still gives me anxiety when building but dropping something especially in a box is something I'm definitely not worried about any more lol
The pure joy in Linus' eyes is unmatched
THis is actually one of the best episodes you guys made ! Could you guys do more of this sort of stuff now and then ? The Jank is delicious ! And some poor viewer got their shit sorted out really nice
15:38 Those are Artic P12 fans...how are they not pressure optimized? The P in "P12" literally stands for pressure optimized.
(1800 rpm, 56.3 CFM airflow, 2.20 mm H₂O static pressure)
Artic makes one of if not the best AIOs and those P12s are exactly the fans they use on them.
I work in package handling with 1 1/2 years experience in damaged package processing (cataloging damage, reporting damage to shippers and customers, recording probable cause, delivery or return to sender of salvageable goods, destruction of unsalvageable and unshippable goods, etc.) and I can tell you that shipping practices are normally quite sketchy. You’d be surprised what a thin cardboard box and some kraft paper can withstand. Damage to this extent was likely caused either by improper loading and/or palletizing somewhere along the line (freight is often handled by subcontractors for the currier, sometimes more than one before final delivery), or mishandling during sorting. Judging by the angle of the bend in the case, Id say it was struck by a much larger package, possibly against a surface such as a conveyor belt or pallet stack. It may have also been on a pallet or in a brick loaded wall which was not built according to proper load methods, leading to unstable weight distribution and ultimate sideways collapse. It’s also very likely that the sortation staff would not have considered this a damaged package, as the outer box only suffered superficial damage, which is extremely common, and the tempered glass remained intact (if it doesn’t sound broken, ie broken glass, it’s more than likely not actually damaged), so it would seem to be perfectly fine unless someone where to repack it for the benefit of the customer (this would not have been done in this case as it was shipped in retail packaging). It is 1000% the shippers fault this occurred; as Linus pointed out, the foam was NOT sufficient to protect a loaded PC, or really anything in just retail packaging without reinforcement.
You can feel David's pain, from the camera shakes while Linus was hammering the sh*t out of the parts...🤣
I can't imagine the feeling of potentially filming your bosses death from electrocution.
As a fellow Swede, when they said PostNord I laughed! I've literally seen it with my own eyes how employees will park their van down a flight of stairs and can't be arsed to carry packages down the stairs and instead throw them into the open van from like 5 meters away. Some packages landed in the van, some didn't. There's even a joke here that we call the company PostMord (Mord is Swedish for Murder), unfortunately they're close to having a monopoly on regular mail and packages.
same for the danes. theres a reason i try to pick anything else than postnord when i order something.
It was better when there WAS a monopoly!
As a Norwegian, I had the same reaction. PostNord once lost a laptop I ordered for 3 weeks after saying "you weren't home when we tried to deliver it" (which I was), found it, claim they didn't have enough workers to deliver it and ended up having to order another carrier to get it to me after saying it was on it's way for another week. Absolute garbage company.
1:30 My mother once ordered two red glass vases from eBay anf they were shipped in a cardboard box filled with bubble wrap. Luckily so, because especially the two spots of the package that had a "Glass! Handle with care!" sign on them were smashed in the most, as if one post guys thought "Glass? Let's destroy it!". Somehow both vases survived the shipping and are now standing in the bathroom of our nice swedish house.
For context: Postnord is what used to be the Swedish and Danish Postal Service ("Posten" and "Post Danmark") until they were both merged and privatized in the early 2000's, now it handles mail distribution in Sweden and Denmark, (and I think parts or all of Norway too, but don't quote me on that). While their service is, as all postal services are; late. They don't really have a rep for trashing peoples packages.
Dues to it being a shipment from Denmark to Sweden I would heavily suspect that customs had worked it over a bit, even though them checking packages is probably a very rare occurrence.
Also after seeing the chassi, that looks like something a savage forklift would do to a helpless package that's trying to escape.