Tom's focus on data-driven insights and transformative growth is inspiring. Looking forward to learning more about how to drive impactful customer-centric strategies.
Tom's extensive experience in marketing and customer experience definitely adds credibility to his insights. Can't wait to hear about the strategies he's successfully implemented.
The connection between the IDIC framework and the customer lifecycle is intriguing. Looking forward to understanding how businesses can leverage this connection effectively.
It's impressive to see Tom's track record of working with various sectors and renowned organizations. His expertise seems invaluable in the realm of CX and marketing.
Aligning CX initiatives with senior leadership's goals is crucial for sustained success. Tom's emphasis on understanding customer needs at every lifecycle stage is spot on.
Real-world use cases are always illuminating. Excited to see how Tom's examples provide a blueprint for identifying opportunities to calculate the ROI of CX.
The IDIC framework by Peppers and Rogers seems like a powerful tool for understanding customer needs and enhancing interactions. Looking forward to seeing how Tom unpacks it.
Tom's expertise in customer experience and marketing shines through as he discusses the ROI of CX. Excited to learn more about how to make CX a strategic imperative!
Misconceptions about CX's value can hinder progress. Glad Tom is addressing this issue and stressing the importance of measurable metrics in CX initiatives.
The case studies Tom presents are sure to offer valuable insights into improving CX and enhancing customer value. Can't wait to hear about the successes with 1800 Flowers, AIG, and Prudential.
Tom's focus on data-driven insights and transformative growth is inspiring. Looking forward to learning more about how to drive impactful customer-centric strategies.
Tom's extensive experience in marketing and customer experience definitely adds credibility to his insights. Can't wait to hear about the strategies he's successfully implemented.
The connection between the IDIC framework and the customer lifecycle is intriguing. Looking forward to understanding how businesses can leverage this connection effectively.
It's impressive to see Tom's track record of working with various sectors and renowned organizations. His expertise seems invaluable in the realm of CX and marketing.
Aligning CX initiatives with senior leadership's goals is crucial for sustained success. Tom's emphasis on understanding customer needs at every lifecycle stage is spot on.
Real-world use cases are always illuminating. Excited to see how Tom's examples provide a blueprint for identifying opportunities to calculate the ROI of CX.
The IDIC framework by Peppers and Rogers seems like a powerful tool for understanding customer needs and enhancing interactions. Looking forward to seeing how Tom unpacks it.
Tom's expertise in customer experience and marketing shines through as he discusses the ROI of CX. Excited to learn more about how to make CX a strategic imperative!
Misconceptions about CX's value can hinder progress. Glad Tom is addressing this issue and stressing the importance of measurable metrics in CX initiatives.
The case studies Tom presents are sure to offer valuable insights into improving CX and enhancing customer value. Can't wait to hear about the successes with 1800 Flowers, AIG, and Prudential.