This is awesome. I have been a Change Manager temporarily in place of our usual Change Manager. So can you let me know how much technical observation is required to be a successful Change Manager. Love to see a video, kinda this lucid and descriptive.
Excellent insights on how to run a CAB meeting... I would add, probably circulating RFC's to the CAB members ahead of time so members are not reading the documentation during the meeting. What about distributing minutes?
That’s an excellent point. It would speed up the CAB tremendously and, more importantly, make it more effective since everyone would be better informed of the proposed changes.
Great Information. I want to know an answer to an interview question that can be more generic and relatable to all IT service provider. Question : What is the most challenging task/situation you have faced and how you handled it ? Pleas answer.
Guys I just got the error message "Windows registration database is not valid. You can correct it with Word's Setup program." Do I need to submit a CAB? I think this is a "emergency" as without Word I can't type up the RFC and submit it to the CAB to solve the issue described in the error message.
Guys/All, who in the organisation is responsible for sending change notifications to the business and why? I'm guessing that Service Desk plays a part here but the content of the notifications needs to come from Operations as the function that is implementing the change. How is this commonly handled in medium sized businesses? Seems that it may make more sense for Operations to assign someone a communications role instead specifically for Change notifications.
Great questions! The Change Manager is responsible for creating the Forward Schedule of Changes. In general, communicating this would be the responsibility of the Service Desk, since they are responsible for operational communication with users. The Service Level Manager might also communicate aspects of this to specific Service Owner within the business, particularly if the change in question will impact an agreed service level.
Thanks for the reply! I'm looking to provide some structure around communications as it can be time consuming when also factoring in major incident management but obviously critical for the business. It is a key role with little tolerance for mistakes. At the same time if we have 10 SD analysts in a virtual team who's job it is to handle incident management/service requests I don't think they shouldn't be asked to send these emails as they are generally v busy plus may have differing levels of English. Also as SD manager, it is too much to handle without delegating plus who does it if I am out of the office. Seems that all the information comes mainly from operations engineers/management where SD ends up copy and pasting the content prepared by operations into an email, checking the language used and picking send. From a business perspective it would make more sense for Operations to formalise the communications role within Operations itself as it would simplify the process by a) needing less people to send an email and b) have the service owner/source of information send directly. This is obviously subjective and dependent on the size of the team. It would be interesting to know how this is handled in larger corporations like banks and what is the job title of the person responsible.
Nice Video. What about changes which are already discussed in Release CAB Meeting. ? Should they be discussed again in CAB Meeting ? one more thing which needs to be part of Agenda Meeting is Failed Changes I think release manager should also be part of CAB Meetings ?
RE: Failed Changes, absolutely agree. RE: Release CAB, maybe. Why are there two separate meetings? RE: Manager as an attendee... Bear in mind that there is a huge range of IT organizational structures. That you're referring to a "release manager" indicates there may be differences between your organization, and, say... mine, where that isn't a position. In general, the best practice is to manage changes in a way that establishes and maintains stakeholder visibility to change.
why is you think that? since i think this personally a great approach too and can be adopted as well to the world of Agile and DevOps or you might mention also DevSecOps..
Very good especially when I have a challenge from the business about CAB and the need to have a CAB meeting - this was very valuable thanks
This is awesome. I have been a Change Manager temporarily in place of our usual Change Manager. So can you let me know how much technical observation is required to be a successful Change Manager. Love to see a video, kinda this lucid and descriptive.
Excellent insights on how to run a CAB meeting... I would add, probably circulating RFC's to the CAB members ahead of time so members are not reading the documentation during the meeting. What about distributing minutes?
That’s an excellent point. It would speed up the CAB tremendously and, more importantly, make it more effective since everyone would be better informed of the proposed changes.
Great content
Great Information. I want to know an answer to an interview question that can be more generic and relatable to all IT service provider. Question : What is the most challenging task/situation you have faced and how you handled it ? Pleas answer.
Guys I just got the error message "Windows registration database is not valid. You can correct it with Word's Setup program." Do I need to submit a CAB? I think this is a "emergency" as without Word I can't type up the RFC and submit it to the CAB to solve the issue described in the error message.
Guys/All, who in the organisation is responsible for sending change notifications to the business and why? I'm guessing that Service Desk plays a part here but the content of the notifications needs to come from Operations as the function that is implementing the change. How is this commonly handled in medium sized businesses? Seems that it may make more sense for Operations to assign someone a communications role instead specifically for Change notifications.
Great questions! The Change Manager is responsible for creating the Forward Schedule of Changes. In general, communicating this would be the responsibility of the Service Desk, since they are responsible for operational communication with users. The Service Level Manager might also communicate aspects of this to specific Service Owner within the business, particularly if the change in question will impact an agreed service level.
Thanks for the reply! I'm looking to provide some structure around communications as it can be time consuming when also factoring in major incident management but obviously critical for the business. It is a key role with little tolerance for mistakes. At the same time if we have 10 SD analysts in a virtual team who's job it is to handle incident management/service requests I don't think they shouldn't be asked to send these emails as they are generally v busy plus may have differing levels of English. Also as SD manager, it is too much to handle without delegating plus who does it if I am out of the office. Seems that all the information comes mainly from operations engineers/management where SD ends up copy and pasting the content prepared by operations into an email, checking the language used and picking send. From a business perspective it would make more sense for Operations to formalise the communications role within Operations itself as it would simplify the process by a) needing less people to send an email and b) have the service owner/source of information send directly. This is obviously subjective and dependent on the size of the team. It would be interesting to know how this is handled in larger corporations like banks and what is the job title of the person responsible.
Nice Video.
What about changes which are already discussed in Release CAB Meeting. ?
Should they be discussed again in CAB Meeting ?
one more thing which needs to be part of Agenda Meeting is Failed Changes
I think release manager should also be part of CAB Meetings ?
RE: Failed Changes, absolutely agree.
RE: Release CAB, maybe. Why are there two separate meetings?
RE: Manager as an attendee...
Bear in mind that there is a huge range of IT organizational structures. That you're referring to a "release manager" indicates there may be differences between your organization, and, say... mine, where that isn't a position. In general, the best practice is to manage changes in a way that establishes and maintains stakeholder visibility to change.
What questions and things discuss on CAB call?
This approach is soooo out of date in the world of Agile & DevOps
why is you think that? since i think this personally a great approach too and can be adopted as well to the world of Agile and DevOps or you might mention also DevSecOps..