Adobe Premiere Pro 2021 updated ProRes RAW workflow features tutorial with Joe Allam

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  • Опубликовано: 25 ноя 2024

Комментарии • 137

  • @EpicStoryShot
    @EpicStoryShot 10 месяцев назад +3

    Hello, I have a simple question about the Premiere Pro Workflow. So, after selecting from the effects tab in ProResRaw settings V-Gamut/V-log for the clip, should I also add the Panasonic LUT (VLog_RAWGamut_to_VLog_VGamut_forS1H_ver100) for accurate color conversion? And then color grade from there with a Vlog to rec709 conversion and after that color grading? Is this the correct process?

  • @BenSake
    @BenSake 3 года назад +28

    There is only 1 thing that matters. It's WHITE BALANCE control (through camera raw). Until we have white balance control, the format is useless, market the shit out of it, professionals won't use it until we have white balance control.

    • @TheMash84
      @TheMash84 Год назад +2

      Using Lumetri panel it seems it can take advantage of WB adjustments without introducing casts, saturation clipping, etc

    • @josephmolieri5439
      @josephmolieri5439 2 месяца назад

      Braw has it all. I got my hands on a Nikon Z8. I typically shoot Braw on a BM 6k. I was so bummed with prores raw and N-raw.

  • @daletidy.
    @daletidy. 4 года назад +48

    Hey Atomos, When are you going to work with Sony & Apple to make WB and ISO adjustments possible? Bit of a marketing gimmick to call it RAW when you can't do these basic features that every other RAW format can.

    • @mrnessss
      @mrnessss 3 года назад +2

      For now, what's the best workflow for changing white balance with RAW files in Premiere Pro?

    • @Triforcefilms
      @Triforcefilms 3 года назад +2

      I got the impression that Adjusting ISO was the exact same in post workflow as adjusting "exposure", and having one option with ProRes was as good as the other?

    • @torbenmayer
      @torbenmayer 3 года назад

      As far as I know you can at least adjust the WB in Final Cut Pro X. I'm like 95% sure of that. So this might be more of a software related theme?

    • @artemus80j.4
      @artemus80j.4 3 года назад +4

      Hey how about mastering your craft at shooting?

    • @ivanmadethis
      @ivanmadethis 3 года назад

      Took the words right out of my mouth.

  • @cekimkurgu
    @cekimkurgu Год назад +3

    i have a problem i would be very happy if you can help me. In premiere pro, I choose the option to log the prores raw quicktime images one by one, is there a simpler way to do this?

  • @AGS-8785-D1R
    @AGS-8785-D1R 4 года назад +12

    I wonder if/when we'll be able to dial in exact WB values (Kelvin)... And maybe also ISO like BRAW.

    • @arambaali
      @arambaali 4 года назад

      It depends on your car camera if it captures this metadata. However, you can still change white balance even if your camera doesn't export those metadata. Same is true I believe for ISO, at least with Assimilate Scratch. Reach out to their support for more details.

    • @CizaEnjoyIt
      @CizaEnjoyIt 3 года назад +2

      or you know - anything at all to feel like RAW :D

    • @aroefilms
      @aroefilms Год назад +1

      Apr 2023 Update: No

    • @AGS-8785-D1R
      @AGS-8785-D1R Год назад

      @@aroefilms Lol...indeed.

  • @michaelda94
    @michaelda94 3 года назад +9

    there is not "Prores Raw source settings" option, what can i do?

    • @veganism
      @veganism 3 года назад +1

      Help! I am having the same problem! Did you ever figure this out?

    • @TRAZANMEDIA
      @TRAZANMEDIA 2 года назад +1

      Same

    • @SterlingWood
      @SterlingWood 2 года назад

      Same! Where is this and why can't I find it? @atamos

    • @dancurtis7531
      @dancurtis7531 2 года назад

      I had to watch this 5 times until I found it. When you have the Effect Controls tab selected, directly below it there are two mini tabs with the name of your clip. Click on the one on the left that starts with Source. It's confusing because it is NOT the main Source tab above. Hope that helps!

  • @milkyblacks
    @milkyblacks 4 года назад +5

    plz more about colorgrading S1H !!!!!

  • @EpicStoryShot
    @EpicStoryShot 10 месяцев назад +1

    So, after selecting from the effects tab V-Gmaut/V-log should we also add the Panasonic LUT???

  • @BilC47films
    @BilC47films 11 месяцев назад +1

    I wish you would have shown the pre-set up on how you got "Effects" on your "Source" header. My header only has the "Source" listed, no other info is listed....As a beginner I have no idea on how you turned that on and can't follow the instructions/steps at all.

  • @carlporter2239
    @carlporter2239 4 года назад +4

    With Sony cameras; PictureProfiles do affect RAW photo captures. Is it the case for video. Is RAW video capture affected by PPs like RAW photos ? Thanks.

  • @BretMiller
    @BretMiller 2 года назад +3

    So the advantages of prores raw in Premiere are the ability to adjust exposure and having a little bit more data (12-bit vs 10-bit) for color grading? I'm trying to decide if it is worth it for me. Even with the price drop of the ninja v once you add in storage, batteries, shoe mount, hdmi cable, etc you get close to $1k USD.

  • @TanvirGrewal
    @TanvirGrewal 3 года назад +2

    Hey, I do have s1h and Atomas Ninja V. I have trouble with video playback in windows10 even when i try to import video in PREM PRO it doesn't import at all. Could someone help me regarding this?

  • @mark_neven
    @mark_neven 4 года назад +3

    could u do the same tutorial for work with Sony FS5+Atomos and CinemaDNG with Davinci?

  • @FutureBoostedMedia
    @FutureBoostedMedia Год назад

    This was very helpful. Thank you

    • @AtomosChannel
      @AtomosChannel  Год назад

      Hi @FutureBoosted,
      You're very welcome! we are glad to hear that you found the information helpful.
      If you have any more questions or need further assistance, feel free to reach out.
      ATOMOS

  • @seasideshutterworx
    @seasideshutterworx 3 года назад +1

    Will Prores Raw work in Premiere Pro with the apple M1 MacBook Pro

  • @theblackcornerboxing
    @theblackcornerboxing 2 года назад +2

    what are you doing for noise reduction and barrel distortion correction when shooting raw?

  • @wolfschmalz1610
    @wolfschmalz1610 2 года назад +1

    In my Premiere Pro version I can't change the colour space. Only BT.709 is available. What's the reason for that?

  • @TimmyLodhi
    @TimmyLodhi 4 года назад +5

    Question. I've been shooting RAW out from my Canon C300 mark ii to a Atomos Shogun Flame. When I import into Premiere and go to master settings, I don't see the ProRes RAW adjustments. Am I doing something wrong? Am I not recording in Prores RAW?

    • @henrymortimer7280
      @henrymortimer7280 3 года назад +1

      I'm having the same problem. Please post your solution. Thanks!

    • @TimmyLodhi
      @TimmyLodhi 3 года назад

      @@henrymortimer7280 Hey Henry. I ended up chatting with someone from Atomos. Even though they have a video about recording ProRes RAW into the shogun flame on RUclips it turns that monitor doesn’t record ProRes RAW. Only the Ninja V, Shogun Inferno, and Shogun 7 can do that

    • @henrymortimer7280
      @henrymortimer7280 3 года назад

      @@TimmyLodhi I am testing with a BlackMagic Pocket 6k that a friend loaned me. I am recording from that with ProRes settings. When I import that footage into Premiere and check the source file settings, the PRORES RAW plugin does not show. I have also downloaded sample ProRes footage online to troubleshoot and same thing. The PRORES RAW plugin I see on all tutorials does not show up for me. What do you think I am missing? From what I understand, the only parts to this would be footage shot in ProRes and the plugin for ProRes downloaded from Apple.

    • @TimmyLodhi
      @TimmyLodhi 3 года назад +1

      @@henrymortimer7280 ProRes is different from ProRes RAW. As fas as I know, the BMPCC 6K doesn't record prores RAW, just BRAW.

  • @Isaypreach
    @Isaypreach 2 года назад +1

    So what colorspace would i select if shot this on a sigma fp and transcoded this to prores raw

  • @colehughes
    @colehughes 4 года назад +5

    Has anybody done this with a Nikon Z6 or 7? I’m not seeing the same RAW to log when changing the color space to Nikon and can’t find the proper technical LUT I need. Any help is appreciated!

    • @DavidHendersonHean
      @DavidHendersonHean 4 года назад +1

      I'm in the same boat. Very hard to find good support! This is the closest I've found, but I'm getting really disappointing results trying to grade ProRes RAW recorded on an Atomos Ninja V from a Nikon Z7
      downloadcenter.nikonimglib.com/en/download/sw/168.html

    • @colehughes
      @colehughes 4 года назад +1

      @@DavidHendersonHean yes this is the same lut I’ve downloaded as well but my results after applying do not look flat like in this video. Had me real confused on how to grade properly...

    • @DavidHendersonHean
      @DavidHendersonHean 4 года назад +2

      @@colehughes Just found this and am working on this angle now- however both Premiere and LUTCalc have changed since this video was made :/
      ruclips.net/video/TLreULBfUpY/видео.html&ab_channel=JoeScotto
      I've found this whole process with Atomos/Nikon and now Adobe to be a wee bit painful.

    • @Dec1duousTree
      @Dec1duousTree 4 года назад +1

      I've been working on this problem as well. Upgrading to RAW 10 bit 4K with the Z6 and Premiere Pro has been a nightmare to navigate. I hate how daunting it is, and how much money I have spent getting nowhere so far.

    • @colehughes
      @colehughes 4 года назад

      @@Dec1duousTree let me know if you figure anything out. 😂

  • @MarkoDrap
    @MarkoDrap 10 месяцев назад

    there is a way in settings to open the file in slog3cine directly? when I send the clip to After Effects with dynamic link the program open the clip in REC 709 and when I use the color space transform of After Effects is not the same color. Is there a way?

  • @phantomstudiosyoutoubechan2367
    @phantomstudiosyoutoubechan2367 4 года назад +1

    Amazing video

  • @matthieusandjivy7925
    @matthieusandjivy7925 11 месяцев назад

    Hi ! Is there a way to change those pro res raw settings (V log etc..) for multiple clip at once please ?

  • @jarrodlim1971
    @jarrodlim1971 2 года назад

    This saved my day!

    • @AtomosChannel
      @AtomosChannel  2 года назад

      Thanks for your comment Jarrod Lim!
      Awesome to hear your feedback.
      Cheers!
      ATOMOS

  • @patrykraszkowski6387
    @patrykraszkowski6387 4 года назад +1

    is the shogun inferno compatibile with sony a7s iii ?

  • @Jorcap
    @Jorcap Год назад

    lifesaver

  • @techknowbabble
    @techknowbabble 2 года назад

    1:45 I have a rec 2020 capable display which CAN display all the colors. This statement isn't fully accurate and at best is only half correct. Can i change it from the import default to match my equipment?

  • @AgentZee65
    @AgentZee65 3 года назад +1

    I am shooting Prores RAW with a Panasonic S5 into the Atomos Ninja V. When I import footage into Adobe Premiere Pro 2021, I do not get Panasonic V-LOG as a colorspace option in my dropdown. V-Gamut/V-Log is the best I can do. Any idea as to why?

    • @AtomosChannel
      @AtomosChannel  3 года назад

      Hi there,
      Thanks for reaching out. We are sorry to hear that you are having this issue. Can you please reach out to the teams at Adobe for advice?
      Cheers, Louis - Atomos

  • @jfscott100
    @jfscott100 3 года назад +2

    Hi Joe Thanks for sharing this very helpful video.
    I have just bought the Nikon Z6II Essential Movie Kit and now have the opportunity to shoot in ProRes Raw.
    What cable are you using to download the files from the SSD?
    The reason I ask is, I bought a Sata to USB 3 cable to read the Samsung SSD.
    The cable works great when the SSD is not in the caddy but when I put the SSD into the caddy the drive is not seen by my iMac, I am assuming the connectors are not long enough to connect properly when the drive is in the caddy.

  • @ShutterlabCreative
    @ShutterlabCreative 3 года назад +6

    It's unfortunate apple and black magic won't play nice. Prores raw seems like a winner, but Resolve wins over Premiere 100%. Here I thought I was done with transcoding. Oh bother.

  • @AlphaCentauri24
    @AlphaCentauri24 2 года назад +3

    Until the editing apps give the option to tweak white balance, iso & tint the Prores Raw recording is largely pointless. Raw essentially means you can edit those parameters post facto.

  • @TheJayLeHol
    @TheJayLeHol 3 года назад +2

    Recently trying to complete a job using this format on Windows and the footage looks absolutely awful, incredibly noisy compared to the footage in FCPX on Mac. The only workaround I can come up with is to have someone transcode the footage to ProRes 4444 QX then go from there but this adds a step that stops two people from working.
    Anyone had any experience in this regard?

  • @UrbanTreats
    @UrbanTreats 3 года назад

    Hi, why don't I get "Panasonic V-Log" instead it says V-Gamut/V-Log is this the same?

  • @sjybel
    @sjybel 2 года назад

    Is there any way to create proxies from Raw material Ninja V/S1H, using the Lut that gives the right color space? i cant seen to find that LUT/colorspace choice in Media encoder. or is the only sollution to work in full resolution in premiere pro?
    hope adobe has some thoughts on this!

  • @СтаниславЛевакин-м7л

    z cam-e2s6 records Prores Raw via hdmi to Atomos Ninja 5 in the Z-LOG2 color profile ?

  • @HP3TV
    @HP3TV 3 года назад

    Thanks!

  • @ErikHill1
    @ErikHill1 3 года назад +1

    Are you truly manipulating the raw image with this workflow in PP, meaning, have access to the actual latitude of the raw video file in the Lumetri panel?

  • @PGANINJA
    @PGANINJA 2 года назад

    Hey looking for help. I’m shooting slog2 to Apple pros res raw, now when I’m converting the raw footage back to log pp, I’m only seeing s log 3 available in premier pro on the color space menu. Is there a way to input the slog2 pp into the premier pro color space menu?

  • @chainreadydefinewsresearch7970
    @chainreadydefinewsresearch7970 3 года назад

    How to make Proxies? When I create them, even with an SDR conform effect, it still looks really bad (blown highlights, and noisy) compared to originals?

  • @EugenioTrainer
    @EugenioTrainer 4 года назад +2

    Nice video, Same thing with the Shogun 7?

    • @VoidedVisuals
      @VoidedVisuals 4 года назад +1

      I’m hoping so because I just got a showgun did you find out if it is ?

    • @EugenioTrainer
      @EugenioTrainer 4 года назад

      @@VoidedVisuals I did not tried, and I hope you got the Shogun with the thanksgiving discount

  • @colehughes
    @colehughes 4 года назад

    Where can I get the RAW Gamut LUT for Nikon? I must have the wrong one because it looks wrong when I apply it...

  • @INDIREENTERTAINMENT
    @INDIREENTERTAINMENT 3 года назад

    What's the background song? It sounds nice at 2:32.

  • @ikhsanmaulana6324
    @ikhsanmaulana6324 2 года назад

    why is my PRORES RAW SOURCE SETTINGS not showing on premiere ? i use NINJA V + LUMIX GH5s with premiere pro 2021/2022.. answer please thankyou

    • @AtomosChannel
      @AtomosChannel  2 года назад

      Hi there, please raise a support ticket here: atomos.zendesk.com/hc/en-us/requests/new to further assist you with this.
      Cheers, Atomos

  • @louismaximilian2858
    @louismaximilian2858 3 года назад

    what's the best color space with a z cam e2 s6?

  • @LifeinDigitalFilms
    @LifeinDigitalFilms 3 года назад +1

    Premiere 2021?!?! So I get support for RAW but then deal with open program file...crash. Open program file, project pops up....crash. The project finally opens then I click on a clip...CRASH. I just found a decent version of 2020 that works okay. I shall WAIT till other editors say it's okay to go in.

  • @shaochinkao1254
    @shaochinkao1254 2 года назад

    if i cant control white balance in proress raw , why not just shoot in slog or any logs ?

  • @jeremyvenet
    @jeremyvenet 3 года назад

    Thank you. Any idea how to do in after effects?

    • @AtomosChannel
      @AtomosChannel  3 года назад

      Hi Jeremy,
      Thanks for watching. We would recommend get into contact with the Adobe team for assistance with this.
      Cheers, Louis - Atomos

    • @jeremyvenet
      @jeremyvenet 3 года назад

      @@AtomosChannel thank you. They couldn't help me but I finally found the solution.

  • @JoanFCarson
    @JoanFCarson 3 года назад

    Will the ProRes Raw work good with Red Giant Magic bullet Suite 14❓

    • @AtomosChannel
      @AtomosChannel  3 года назад

      Hi Joan,
      Thanks for reaching out. So long as the ProRes RAW files are natively supported in your editing software (Examples: FCPX or Premiere), you can use Magic Bullet Suite tools such as Denoiser or Colorista to work with them.
      Let us know if you have any more questions.
      Cheers, Toby - Atomos

  • @leniasainiuttejeraleon548
    @leniasainiuttejeraleon548 2 года назад

    POR FAVOR NECESITO TUTORIAL PARA EDITAR ARCHIVOS DE BLAC MAGIC EN PREMIERE 2021 Y ACLARAR DUDA SOBRE SI DEBO HACER PROXYS
    PLEASE I NEED A TUTORIAL TO EDIT BLAC MAGIC FILES IN PREMIERE 2021 AND CLARIFY DOUBT ABOUT IF I SHOULD MAKE PROXYS

    • @AtomosChannel
      @AtomosChannel  2 года назад

      Hi there,
      Thanks for reaching out. Unfortunately, we are not able to translate your message. If you are able to, please send through your inquiry in English and we can assist!
      Cheers, Atomos

  • @aim_qat
    @aim_qat 3 года назад

    Up to how many frame y can shoot in RroRes ? Using sony a7s iii with Ninja V ( im looking for hight fram for sliw m.)

  • @ratt57
    @ratt57 2 года назад

    This video has been really helpful. Does anyone know if anyone has created a ProResRAW lut for the Sony A7Siii which I shot using the Ninja V monitor, similar to what you've shown at 2:58? I can't find anything similar to what you're doing here in the video.

    • @pimmedia6597
      @pimmedia6597 Год назад

      Hi did you ever find a conversion or lut for this??

    • @ratt57
      @ratt57 Год назад

      @@pimmedia6597 No, I had to use an FX3 one. The original A7Siii luts are no longer on Sony's website.

    • @sleeprelaxwhitenoise
      @sleeprelaxwhitenoise Год назад

      @@ratt57 Was that a conversion out or just the Sony rec709 luts. Could you link or tell me where you got them from. Thanks

  • @CristianDinaPictures
    @CristianDinaPictures 3 года назад

    i dont have panasonic v-log on the list? how can i fix? :O

    • @AtomosChannel
      @AtomosChannel  3 года назад

      Hi there,
      Thanks for reaching out. To resolve this issue, please raise a support ticket here - atomos.zendesk.com/hc/en-us/requests/new
      Thanks, Toby - Atomos

  • @sergiobuitrago1131
    @sergiobuitrago1131 3 года назад

    Someone know why when i try to import my videos to premiere from the Atomos memory premiere doest allowed to import with the message "THE FILE HAS AN UNSUPPORTED COMPRESSION TYPE" or what im doing wrong from the settings. Thanks guys (Im recording with the a7s iii ProRes Raw and using Premiere Pro 2020

  • @gurugamer8632
    @gurugamer8632 2 года назад

    Does prores raw work better on apple or same performance on windows too?

    • @criativa_WIP
      @criativa_WIP Год назад

      Not working with win 10 on Adobe premiere 23

  • @phantomstudiosyoutoubechan2367
    @phantomstudiosyoutoubechan2367 4 года назад +1

    Wooo

  • @skymakai
    @skymakai 4 года назад +1

    Now we just need this to work for Sony footage. Where’s the raw gamut LUT for Sony?

  • @elid377
    @elid377 Год назад

    So this Lut doesnt work with gh5? site says DC-BS1H / S1H / S1 / S5 / S5M2 / BGH1 / GH5S / GH6

  • @LolitaRibeiro
    @LolitaRibeiro 3 года назад

    Do you shoot pro res raw with slog3? Or just normal picture profile?

    • @WanderbirdLife
      @WanderbirdLife 3 года назад +1

      I know that for the Sony Alpha 1, if you set the output to RAW it disables the Picture Profile completely.

    • @TheMash84
      @TheMash84 2 года назад

      RAWs doesn't use any picture profiles, as it's RAW data.

  • @cOcOmOo92
    @cOcOmOo92 Год назад

    So is it still not possible to adjust the white balance via metadata? If not Adobe sucks..

  • @louismaximilian2858
    @louismaximilian2858 3 года назад

    is it right that my 24 sec file is 8 gb?

    • @Fotomensch
      @Fotomensch 3 года назад

      Just got my Ninja V a couple of days ago. 25 min of ProResRaw UHD 25p on an Olympus EM1X is already 500 GB, so that seems about right I guess.

  • @phantomstudiosyoutoubechan2367
    @phantomstudiosyoutoubechan2367 4 года назад

    I've never been this fucking early

  • @dapunkof1975
    @dapunkof1975 3 года назад

    Still not compatible with Resolve nor can you change WB or CT? Then it's more like raw poop

    • @gxrsky
      @gxrsky 3 года назад +2

      it'll never be available with resolve, obviously. blackmagic has their own raw format. they don't want to spoil their game.

  • @168KDW
    @168KDW 3 года назад

    can you do one on one tutoring! 🌈

  • @prskyviews
    @prskyviews 3 года назад

    Also wanted to ask, why is raw footage so grainy on low light?

    • @CDLCDL702
      @CDLCDL702 3 года назад +1

      Because it’s not being compressed and denoised by a codec, you have to denoise it yourself

    • @prskyviews
      @prskyviews 3 года назад

      @@CDLCDL702 yup have you found an effective way to denoise? Y have been using neat video plug-in for premiere but wonder if there is any better out there

  • @jordanhurd1988
    @jordanhurd1988 4 года назад

    I want to see it on Vegas Pro.

  • @imaginationdevice
    @imaginationdevice 4 года назад

    and huge files....

  • @deepseadiver8191
    @deepseadiver8191 3 года назад +2

    Nothing sucks more than the Premiere Pro ProRes RAW workflow.

  • @phantomstudiosyoutoubechan2367
    @phantomstudiosyoutoubechan2367 4 года назад

    First!!!!!

  • @Taran_Bali
    @Taran_Bali 2 года назад

    What a nightmare is it to work with Prores raw on Windows. I don't wish this even on my enemies. Complete and utter waste of time. Just stick to Pro res HQ.

  • @charliegamezmedia
    @charliegamezmedia День назад

    2 things 1) This is way too many steps just to essentially raise and lower your brightness 😂😂 you might as well skip this step and just raise your brightness 2) raw hints that you should have control over raw information after shooting this this provides no ability to manipulate white balance or to change color space information b raw is so much better than this trash 😂😂

  • @henrymortimer7280
    @henrymortimer7280 3 года назад

    PRORES RAW is missing for me in Source Settings. I"ve installed the plugin from support.apple.com/kb/DL2033 but I must be missing something. I've even downloaded sample ProRes footage online to rule out any camera issue since I'm new to Blackmagic Pcoket 6k. Any ideas?

    • @rachelnob
      @rachelnob 3 года назад

      Same! did you find a fix?

    • @AtomosChannel
      @AtomosChannel  3 года назад

      Hi Henry and Rachel,
      Sorry to hear you're having this issue. Please raise a support ticket here: atomos.zendesk.com/hc/en-us/requests/new so we work on resolving this for you.
      Cheers, Louis - Atomos

    • @rachelnob
      @rachelnob 3 года назад +1

      @@AtomosChannel I chatted all morning with Adobe. They determined there is a bug in Premiere when editing ProRes Raw at least in windows. The master effects do not show up

  • @thelatestgreatest8082
    @thelatestgreatest8082 Год назад +1

    Hey Atomos your customer service is a JOKE! Wake up and get better Customerservice or you are definitely going under.

    • @AtomosChannel
      @AtomosChannel  Год назад

      Hello,
      We are genuinely sorry to hear about your frustrating experience with our customer service. This falls below the standard we aim to uphold, and we're committed to addressing this promptly.
      To ensure we assist you effectively, could you please submit a support ticket through our dedicated portal?
      support.atomos.com/hc/en-us/requests/new
      This will allow us to gather the necessary details and provide you with the best possible resolution.
      We sincerely appreciate your feedback, as it helps us identify areas for improvement. Rest assured, we take your concerns seriously and are working diligently to enhance our customer service experience.
      Thank you for bringing this to our attention, and we look forward to assisting you promptly.
      ATOMOS

    • @thelatestgreatest8082
      @thelatestgreatest8082 Год назад

      ​@@AtomosChannel The hell you are sorry. Quit with the public bull to trying to save face in front of people. I wrote you guys OVER AND OVER and told you how urgent help was needed. I am gonna post this stuff everywhere until you guys wake up and get better customer service. I kept telling you this was urgent and three days later someone would write, not ANSWERING my question. and then I would write again and someone would write back DAYS LATER after MANY MANY message begging for help and STILL they would not answer my question. I STILL HAVE NOT HAD MY LAST QUESTION ANSWERED and I had to finally figure out my other two questions on my own!!!!! I seriously had to figure out my other two questions ON MY OWN because NO ONE THERE would help me and because after two weeks of asking for urgent help I needed to figure out SOMETHING cause my shoot was happening. This question still has not been answered: I have the Atomos Shogun 7 and the Atomos Ninja. I needed the Ninja to work with my C500 to get the best possible quality of recording for a smaller run and gun shoot. I needed to know the settings to get the most out of my C500, with the Ninja V, and the SDI Module.

    • @AtomosChannel
      @AtomosChannel  Год назад

      Hi,
      We sincerely apologize for the frustration and inconvenience you've experienced. Your feedback is invaluable to us, and we're genuinely sorry for any lapses in our customer service.
      To address your concerns, could you please provide us with the ticket number related to your previous communications? This will help us investigate the issue more thoroughly.
      Regarding your query about using the Atomos Shogun 7 and Ninja V with the SDI module for your C500, here are the supported resolutions and frame rates:
      HDMI video HD 1080: SF24p, SF25p, SF30p, 50i, 60i
      HDMI video HD 720: 50p, 60
      HDMI video SD 480: 60p
      HDMI video SD 576: 50p
      SDI raw 4K DCI: 24p, SF24p, 25p, SF25p, 30p, SF30p
      SDI raw 4K UHD: 24p, SF24p, 25p, SF25p, 30p, SF30p
      SDI video HD 1080: SF24p, SF25p, SF30p, 50i, 60i
      SDI video HD 720: 50p, 60
      SDI video SD 480: 60i
      SDI video SD 576: 50i
      Please note that SDI out supports up to 2K RGB 4:4:4 12bit, while HDMI out supports up to HD 4:4:4 8bit. Additionally, 4K 60p/50p dual SDI RAW is not supported. Only single SDI support at up to 30p for 4K DCI / UHD to ProRes RAW, ProRes, DNxHR, and CDNG.
      We understand the urgency of your situation, and we're committed to assisting you promptly. Sharing your ticket number will help us expedite this process.
      Thank you for your patience, and we look forward to resolving this matter for you.
      ATOMOS

    • @thelatestgreatest8082
      @thelatestgreatest8082 Год назад

      @@AtomosChannel Hello Thank you for whomever who is helping me here. It is concerning that I have to come to RUclips to get help and the ATOMOS support page customer service continues to ignore my full message and was delayed enough to where I was not able to record in the format I hoped to. I STILL to this day have not had my questions answered from customer service... Here is my ticket number: 173056. One MAJOR problem is ATOMOS is trying to control and up-charge for additional codecs. If we buy the Atomos products, we should not have to go through an insane amount of unlocking, needing to speak to support to gain access to the product, and then additional charges to use desired codecs! Anyway what started out with excitement has currently come to major frustration.

    • @thelatestgreatest8082
      @thelatestgreatest8082 Год назад +1

      The customer service is a joke at Atomos!!

  • @GurmeetSingh-fr8uo
    @GurmeetSingh-fr8uo 3 года назад

    How much ram do you need to edit prores raw on M1 Max MacBook Pro ?