Customer Was FORCED To Replace Their HVAC System!!
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- Опубликовано: 24 окт 2022
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#ductless #hvac #hvacreplacement 
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If I had a system that was dead after 6 years and couldn't get parts, I sure as heck wouldn't replace it with another one the same!
Yes i agree with you 6 years is quite low for a split AC. I would expect atleast 10 year's out of a split AC.
I was thinking the same thing - although with the supply chain shortages it's more common than you think. This year I swapped out 3 Amana furnaces which were 3 years old because the control board was a 2 month wait in December.
This is why I can't stress enough to customers that the few hundred bucks they save over going with Mitsubishi is not worth it in the long run.
With these new coils pretty much everything does bad after 8 years or les. 6 isn’t crazy bad with what I’ve seen.
That’s Samsung they haven’t ever had parts available in a timely manor pre pandemic or post. I would have put something else in. We were often told 12-16 weeks for parts.
That's pathetic for Samsung. I feel like they are going downhill as a brand. I always bought their tvs and smartphones over the past 15 but I'm. Going to be switching phone brands and I already went with a LG oled.
been watching your videos for a bit now and really enjoy watching man...the tools, the process...thanks for taking the time to make them.
Great video, thank you! Every mini split needs a surge protector installed on the disconnect for the outdoor unit. I’ve seen so many electronic failures to these systems caused by transient surges from the power provider or storms. It’s a great way to ensure reliability.
Damn shut your salami rack bud 😂you talk too much
Every condensing unit, period end full stop. But extra super duper especially those with inverters.
Every main panel should have it the ones that go on sub panels aren't reliable and I've seen many go up in flames.
What ever happened to delay timers?
Good point. I will include as a recommended option on all my future estimates.
I usually reach out to Korean American owned HVAC contractors and distributors for unavailable LG and Samsung mini split parts. Most of the time, they have the parts. Majority of the LG and Samsung mini splits I see in the NYC/NJ area are usually installed in Korean American homes, restaurants, and churches. I haven't worked on a Samsung but I've installed plenty of LG systems and they are working just fine.
I’m happy you decided to show the kit. I was wondering what was in there. Thanks!
Nice. We installed a bunch of those this summer too. Actually really easy to install.
Can't get parts for a Samsung unit, but install's another Samsung ?? Why though ? Soo many other better brands
Times are tough right now, stay away from Samsung an lg parts are impossible to get nowadays. They maybe cheaper but you’re paying for parts down the road man…
Agreed. We had an issue with an LG branch box and manufacturer said estimated time frame is 20 weeks… 😒
Times are tuff at our business location we are doing better it's my business we have a design remodeling firm with showroom / retail store so the products we use we also sell tile flooring window covering counter tops etc.
Well the unit for our showroom went down 20 year old Frigidaire system.
Guy came out and right away Condemmed the system that you it will be 7,000 to replace it. I'm like you can't get it going I can't afford a new unit right now if I where to buy a unit I would be taking money from my customers needed to place there orders. They said no. The issue it had was the blower stopped running and it iced up. They came said the wiring in the air handler is shot and mis wired unsafe to run you need to replace it the wires had also melted.instead of finding out why they condemned the system.
I asked well can't you just change the unit here and leave the unit on the roof there's nothing wrong with it we have been in this building for 10 years and that unit has always been fine no freon needed nothing they said no you have to change the whole system. I went online and found I could get a Goodman furnace with a r22 and 410 compatible coil pancake type air handler for 700 bucks I would have just needed it installed.
I ended up calling another company they came out and said the heater element is shot and wiring is a mess and dangerous but for 50 bucks I could rewire it for cooling only but that would be a patch no telling how long it will last. I told the guy to do the job that system us still cooling away and freezing everyone out of the show room we rarely run the heat. Display light and equipment keep the showroom hot. It can be 40 out and we still have the ac on and running lights make the showroom hot. I think the big texas freeze we had was the first Time in a few years we actually turned the heat on.
We have 2 units one that cools the larger part of the showroom and this one that cools the smaller section its just a office right off the showroom with a open client consultation area right on the main showroom. Guy asked what I'd do for heat I said we got the main unit that heats just fine and for this section I'll go to Walmart and buy space heaters I'd only need 2. For 500 bucks I'll take the patch and run it as long as the unit runs.
Daikin is the only Mini Split that I would stand behind!!!!!!!! Daikin ALWAYS performs and not ever had a problem been slamming them in for many years now!!!
Cheers from Israel, I'm watching all your videos and so appreciate the fact that you give so much attention of every detail, it is so important, I live by the same faith as software developer, big headed, small details are just important as big details, professionalism and perfection. it is a true fact for all type of jobs, yes sir.
I really like the way you just used Unistrut and the bracket. Great idea
Brother been watching you for a while been on the field for 3 years already started out industrial from school now I’m in commercial and I do residential side jobs now. Keep it going love the videos and I’ve learned a lot I keep learning.
Another good production ... Thx for posting ...
Great finish work Zack
Great Video. Thank you for sharing
Been trying to talk my boss in getting that flaring tool.nice set up
Great job Zac
I've got 2 Fujitsu Halcyon Mini-Split units (cooling only) 18 and 24. Installed and running since 2009. 14 years and 3 months going strong. Only had to refill cooling gas to the 18 once. Other than that, they sure cool good, are extremely quiet and reliable. When the time comes will be replacing with same models.
You should let me come work for you lol. Your installs are A1. I’ve got a little over a years worth of experience. You don’t really see your quality of work very often. I would love to learn from one of the best
For Samsung back ordered parts we actually had the source from Australia and got them delivered here. For some other parts one of my Korean friends got onto the Korean website in Korea and order directly for some other Samsung parts.
All the parts are easily available just not in this country.
Normally these units last 20+ years
Imagine if you had to change your whole car because the fuel injector wasn’t available
Basically the same scenario just happened here
@@zlmdragon. yes I know that. We both know that.
But a lot of technicians only go to their local supply house for parts. And if the supply house tells them the factory cannot get the parts they give up and just replace the unit.
They do not have experience on sourcing their own parts from different sources and different companies.
They don’t know when they’re shortages on parts we just source them from Australia or the EU. / UK
People don’t think outside of the box they’re in their own clothes little world locked away in the closet in their local area.
Our customer would rather pay extra $80 in shipping and wait an extra four weeks for the part instead of having to spend a few thousand dollars replacing a whole entire system.
Can you imagine going down to your mechanic and he tells you you have a dead $80 fuel injector and that part is not available back orders so we have to replace your whole engine for $5000.
For a person who's a trane installer why wouldn't they install Mitsu in the first place. Hell, even Midea/Carrier stuff is probably better to come by.
Reinstall samsung? Ok....
@@sprockkets forget lg and samsung, if you want a good value for price : gree or toshiba is the way to go. (Maybe altech for what i've seen)
@@balokurd17 Not sure why but there are no gree dealers around me.
This is why my contractor told me not to rely on these for whole house or critical infrastructure. Parts cannot be obtained as quickly (or at all). It works great in my sunroom though.
Thank you for great video thank you sir
Nice work
I have tons of respect for your videos and how much pride you take in your work but why on earth would you install another Samsung brand knowing parts availability are an issue? Seems like a disservice to your customer
I installed a Fujitsu a year ago for an elevator machine room, comm board failed on the indoor unit and was told the new unit was no longer compatible with outdoor unit! Ended up replacing with a Daikin but crazy that after only a year it was no longer compatible. Fujitsu says they are phasing out there single zone systems and will be producing almost exclusively multi zone systems.
Rotten company that doesn't keep spare parts for at least 10 years!
@bob boscarato I agree. If they won't stock parts for old models under warranty, they need to replace the whole unit for free with their new model.
Fujitsu have always been shot even in Australia
The only thing I strongly suggest to everyone that install and service any minisplit is to do the flare connection behind the air handler. In that way is easier to service in case you need to do any in wish a pump down is needed. If previous installers were having that in mind you had no need to climb 30ft ladder to remove the indoor unit. So people let's work smarter...
I cut those out and swage and braze those connections. Never leak that way.
@@brnmcc01 great but, like I told before, still situations in which it's better taking down. In those is better have flares inside behind the unit
@@luisgastonconyedo6352 Might be a good idea, if there's enough room back there to get wrenches on them. Beats having to stand on a ladder 2 stories up with no hands available, that violates the OSHA 3 points of contact rule as well. Better to be safe etc...
@@brnmcc01 Not supposed to braze minisplits
@@isimongames5347 Some of them allow it in the installation instructions, as long as you deburr the tubing, keep debris out of the lines, and flow nitrogen. But like anything else, follow installation instructions, or risk voiding the warranty. I just don't like flare connections in an inaccessible location.
Just curious ..why would a customer replace a system.. that only lasted 6 years and couldn't get parts for it.. with the exact same system. and why would you install it?? why wouldn't you recommend a Mr Coo or other brand..l where parts are readily available ???
Hello Zach and thumbs UP!!
That's why I never recommended Samsung or LG appliances. High priced and hard to get plus all the service bulletins that when implemented don't always fix the issue. Good job Zach
I have a Samsung french door refrigerator, those are well made because they make them themselves. I looked into the LG fridges, those linear compressors break valves, so I stayed away from that brand. But the Samsung mini-splits were never made by Samsung, just a private label agreement with a 3rd party manufacturer, and unfortunately they haven't stayed with the same one, always changing and going for the low bid. First Gree, then Midea
@@brnmcc01 don't forget altech, better than midea
@@brnmcc01 The first Samsung mini splits were made by Quietside. The mini splits sold by Samsung in the last 6-7 years have been made directly from Samsung. I see them installed in a lot of Korean churches and restaurants in the NYC and LA metro areas.
They have to parts just not for you since the unit wasn’t under warranty
I must have missed some of your vlogs. When did you get the van to replace your truck? Nice setup.
Love it but idk about replacing it with the same unit
Can’t find parts for a 6 year old Samsung??? Why would you install another one??
Oh cool middle tennessee. I am from East Tennessee.
Talk to me about the mini ratchet/bit you're using for a service valve wrench! I need that
Good video
The adjustable torque wrench is less reliable because if the jaws arent snug you will have some play and the torque measurement becomes inaccurate
Navac tools the best we do zero brazing on our installation the sute can clog the ETXV best to get a fresh line and flare both ends fresh if your extending
always wondered what its like to replaced your own install🤔😂
I bet one thing I wouldn’t have went back with the same brand
I fitted a mini split and chose a local brand. If spares are available should they be needed, that’s great. But if I have to replace it after 6 years, I won’t complain as it was only €350 so that’s less than €60 a year.
What kind of work boots are you guys using in this video? I like that pair!
I need that finger service wrench
Definitely wouldn't have installed another Samsung, unless the new unit was free.
If Samsung mini-splits are ANYTHING like their refrigerators, I would NEVER want one, anywhere on my property‼️
when you said you couldnt get the parts i thought thats weird it doesnt look old... then i saw the samsung logo 😂
Do you have any videos of the electric flare tool?
Zack your van is awesome man. I like that you have uniforms as well. Is that shelf system a custom one?
Zach, which brand and model would be the most repairable?
Louis Rossman's right to repair movement and culture could use your support.
The movement aims to hold companies accountable, mitigate waste, helps you and other repair techs stay in business.
Simpler, older technology maybe the answer to this problems!
That’s one bad thing about Minis parts are always back ordered or discontinued
What brand torque wrench did you show in this video? Really enjoy your videos.
Hey Zack, looks like you have your truck, tools and methods dialed in.
Guys pay attention. You do a better job when you are organized, ready to rock and your truck doesn’t look like a junkyard.
If you do not have the right tools,
Get them!
Just an observation after 40 years in the trade.
If you cant source the parts Just hit me up
I can help get you the parts
Info please ?
Hello Zach how are you good Man God bless you & happy Diwali
Up here in New England we install Mitsubishi or Fujitsu. We don't have these issues...
About to start school for hvac and wondering any advice for a new learner?
Hey Zac still loving that package unit dolly. Installed a mini split this morning myself, any particular reason you didn’t use the RLS at the indoor unit? I’m still debating if I should get one. Great work man!
Are you asking why he didn't use the press fittings on the mini split install?
@@cesarmoore7996 yes I'm sure he is rls makes mini split connections that are flared in one end with press fitting in the other
@@razorguy1114 that would be completely unnecessary, especially in this case
It comes with a flare fitting on the end of the indoor unit or the female part of it at least
I need that hat Sir
Fitted would be great 👍🏾
Curious….. was the blower motor a mechanical or electrical failure?
Just curious why you would go back with Samsung if you can’t get parts. That’s rubs me the wrong way a customer having to pay for a new system when it was only 6 years old. Good for you not the customer. I just hope you did good by the customer. And hopefully you’ll be able to get parts for that unit in the future.
No Brasil temos a mesma dificuldade para encontrar peças!
I have a 800 to 1000 sq ft home in west tn and I currently use fan forced electric wall heaters. Would the mini split heat pump be able to heat my home such as during the recent arctic blast we just experienced without auxiliary heat? My home is insulated pretty well. I keep the home ab 74 degrees.
Hey man what packout box model number is the box that you store your minisplit kit 👌
Did you have to reflair?
What torque wrench do you have? I like how compact it is.
It looks like a Yellow Jacket 60650 Torque Wrench Kit
I would be really disappointed if I only got 6 years out of a system. Did Samsung give them any discount or credit for the replacement?
I replaced a 2 ton Mitsubishi mini split with a 2 ton Deikin mini split
Hello sir,
Can we change 3ph-380v-60Hz compressor of 64LRA, by 3ph-380v-60Hz compressor of 87 LRA
where do I get nitrogen? is the hvac license for it reuiqred or not? is it easy to buy just for myself?
What do you prefer Samsung or Mitsubishi?
WHO Expense replaced the condenser and air handler ?
No liquid tight fitting going into the outdoor unit? That ain’t right
Who makes that torque wrench set
Okay I need a link for some hats lol
6 years ago and already it crapped out and parts are unavailable???!!!
shits terrible nothings made to last these days so many newer units (not just minisplits) crap out shortly after the warranty is up
Pretty bad when you only get 6 years out of a system
Where do you buy Samsung units?
Sad you can't get parts for only a 6 Year old system, I just installed 2 senville units, hope they last
Hmmm senville are just rebadged China stuff 😬
@@maxd4968 yep, that I did know, working good so far, heated the whole winter with no problem. Like anything, guess we will see
HOW MANY POUNDS OF TORQUE ARE YOU THREADING THE PIPE???
Samsung & Midea clon
This shortages of parts isn't getting any better anytime soon. It's important to educate the customer that their best bet is to install the minimum seer rated most plain jane unit available .
There will always be contactors, capacitors, and PCS motors for replacements.
So maybe... get a hierarchy of the most common parts to fail on the units, and stock up on a few spares right from the start.
How common is it for blowers to fail?
I’ve done a lot of Samsungs 😳
14/4 stranded?
hi I'm from Malaysia, ido work same with u colling tower, Hvac systems, FCU unit, chiller, AHU systems.. I like Way do u settel your job. see yaaa bruh
Yeah that sucked they had to buy a whole new system but it is what is.
i will prefer the owner to change gree or daikin cuz easy to get the parts. but every customer has the brand they likes so go ahead.
👍
Standard practice in the UK, except we have no f-gas engineers around to work on this stuff so it just gets ripped out and replaced with new if there’s any fault. In the skip it goes.
Plenty Fgas engineers around, you also need to be Fgas qualified to install
@@Bushkin84 except they’re all busy doing commercial stuff and don’t have time or the inclination to work on broken domestic ashp. I don’t blame them, just sayin…
My work is probably 70-30% commercial to residential on service/repair. However residential work is definitely increasing these days.
Honestly that’s the way of ductless. Do a lot of it in the commercial with VRV. Most of the time it’s a throw away system with mini splits. That’s how they do it in Japan and china, install it, rip it out replace.
It’s the way with air-water heat pumps here in the uk too. Rip out and replace. Usually the same with gas boilers that are more than 5-6yrs old too
Australia too. Minisplits are the most common kind of a/c here. Unless it’s under warranty I wouldn’t think anyone would fix them
Why go back with a Sammy if they failed to deliver parts the first time?
The Era of the shortages no one no matter how long they've been in the trade has been through times like these.
We've had to do so many crazy repairs because equipment is just not available and sometime it's a year to get equipment. I've replaced 3 ph compressors that wasn't available for 6 months and installed single phase compressors on ice machines by splitting the ohase and adding a dedicated nuetral.
Repaired aluminum coils that were leaking, bypassed trane spine fin condenser coils because circuits were leaking. These repairs were never common because we would just repace aluminum coils, and get compressor whenever.
But now we have to make due with what we have and customers are i-rate. Crazy crazy times for the industry
If it is only six years old, why are you relaxing it? It should have a 10 year warranty!!!.
With your experience, equipment, tools and Truck, I don’t think I could afford you .
Yeah... i was forced to replace my upstairs system (different reason)... TWO Techs of the same company tried telling me that replacing a High Pressure switch (which the 1 guy blamed for the problem i was having due to an error light, which i didnt personally see) was going to cost $7000 so i was forced to get a new system for $8000 :/
The thing is, after doing some troubleshooting myself, the problem i was having with the old unit and the unit for the downstairs was A BAD FAN MOTOR! Of which i did replace the fan motor for the other unit and that Fixed it.. So yeah...
$7k for a pressure switch??? Must have been one hell of a pressure switch.
@@thejnelson88 Tell me about it. Other techs in the same company i mentioned it to seemed surprised while others didnt. But, i do have to say i like the new system, somewhat smart thermostat and room temp sensors, upstairs insulation sucks so they help a lot more than just relying on the thermostat for temp control.
"I installed it 6 years ago!" its broke and you sold them another pos with no parts available
Samsung makes good tv’s and that’s it .
7:39 excuse me, what name of this tool?
That was the handle of his torque wrench.
Yellow Jacket Torque Wrench
mini split that only lasted 6 years? Not a good sign
Does anyone else swedge anymore? I just use couplings
I know an installer who got a hydraulic swedger. I don’t install often and use the manual.