I’m 29 years old, I just got done earning my high school diploma from a program here in the city. I walk the stage for my graduation ceremony this Saturday! I’m beyond excited because on Monday I have a tour at the beauty college I’m wanting to attend. I’ve been doing nails out of my home, practicing and doing all that I’ve learned from yalls channel. I can’t wait to get certified as a nail tech. Thank y’all for all the information y’all put out. This video teaches me so much! 💓
Customer service is so important. If I get bad customer service I never go back. This is so important to talk about. You guys are so great to help so many people. I love you all.
I completely understand where you're coming from because I've dealt with that. And that's just some people's personality, but we still have to make sure that we provided good customer service so that our end is good if you get what I mean
I feel without good customer service I wouldn't have been in business for 20+ years and a salon owner for 10 years. The girls I find that leave this business are usually lacking customer service skills or tired of customers.
Phenomenal advice! For anyone running a business. I have worked in customer service for 25 years. If done genuinely with compassion. Your customers will be come back and be loyal. Knowing you will help them if they need it. The good you can do for others. Is rewarding. You guys are amazing!
As they say in business, sometimes you don’t earn customers when things go right. You earn them when something goes wrong. This was an excellent talk... it applies to all business situations, whether an owner or an employee.
Customer Service skills are highly required but most corporations have lost sight of it. Great topic with excellent tips on mitigating issues with Customers. 😊
Anyone working any job should watch this. I need my caption polish in my life, it’s good to know I have to order directly. I literally bought out all the top effects available from my local distributor this past Monday because I haven’t seen it in ages.
What Habib said aboit 7 min in is so true. I can say that Young Nails has EXCEPTIONAL customer service from experience. I was once a disgrunted customer who sent a dm via Instagram not too long ago. Not only was I answered back within a timely manner, everything Habib said that he did was done, and just like he stated afterwards, I became even more loyal of a customer before. And then when I went back to teach, I recommended Young Nails to every person that would listen.
Don’t fight, make it right. Allow the client to de-escalate and then come to a mutually acceptable solution to the issue. Years of food and beverage service taught me that it was so easy to replace a meal or beverage than to lose a customer. Sometimes it’s easier to replace a P.I.T.A. repeat offender customer and you do get to know who is who.🤥 I do love the idea of no refunds. I’d rather just fix the issue. I’ve had the color thing happen to me before. The girl loved it when she had it done. She came back the following day and said she didn’t like it and wanted something different. I wasn’t there that day. I later found out that she was only 13 years old! Policy: No services provided to anyone under 16 without parental supervision/approval.
Awesome advice! One of the main reasons I stopped going to a salon was the customer service was awful. One time I treated my mom to a set of gel tips, they did acrylic. As they started I caught it right away, I was told I didn’t know what I was talking about-there is a HUGE different between GEL and ACRYLIC. Not to mention they charged more for gel. My mom was so disappointed and she hasn’t gotten her nails done since-neither have I. I begged them to use the right product and give me what I paid for and they refused, the treated us like crap, they even tried adding a charge for a clear top coat!!! (I have never heard of additional charges for a main component of a set of nails.) This was an argument that should have been stopped as soon as I told them to use the gel I was paying for. I could tell the tech KNEW she made a mistake, I could see it on her face, but her pride would not let her admit it and fix it. Instead she was rude the entire time, she cut my mom in 3 places, put 2 tips on crooked and refused to fix, she even kept stopping to whisper in the ear of the tech next to her who was doing my nails and I heard the words “stupid b*tch”...that was the last straw. The customers in the waiting area (about 6 feet away) were even sticking up for us, 3 of them canceled their appointments and left when we did. The techs yelled at us “thanks for the tip!!” after we left, needless to say we did not give one and I always tip big. We all had one heck of a talk in the parking lot. I would NEVER treat a customer like this.
I ordered some items from one of your sales and my slick pour was all over. I messaged and you guys apologized and sent out another. I thought that was awesome. Unfortunately that second one was all over as well. I emailed to let someone know incase there was a problem with that color (caps not on right? I thought it was odd it was just that color) but I also told them I did not need another as between the two jars I was good. Nobody ever responded that they got my message for that one. I had hoped they weren't thinking I was trying for another free product as I specifically stated I did not need another I just wanted to let some know for future orders of that color, packaging malfunction?? Lol
I want to know what do y’all do when you have an employee that is stealing from you? In both a salon & within YN. What are the steps you take? I love y’all SO much ♥️♥️ Thank you for everything y’all do
I agree 100% I'm right handed but when I do my own nails i work with my left hand as if I were left handed when using my efile so I have to buy left handed bits for myself. About a year ago I saw a company show a bit that worked for right and left hand techs so I thought great ill save money! Well it didn't work in reverse like it should it was like using a right hand bit in reverse so I messed the company to see if maybe I got a fluke bit and was going to reorder if they thought that was the case bc I wanted it to work so bad but instead I was called a liar bc no one else had complained and told that I didn't know what I was doing so needless to say I never gave that company the time of day again I mean how rude I've thought about posting all the messages sooo many times but haven't I guess I may understand slightly if I was asking for a free bit but I was going to repurchase it so that kind of blew my mind being a pretty well known brand. Tfs great content as always can't wait for the next one!
Great video and I was getting my nails done and the lady asked me about do I want My Nails this long and I said yes but after she was done it was too long but I did not say anything because I told her yes. Because it was my fault.
Great video, thanks 😊. A couple months ago I had a long-time client tell me that a friend of his was not happy with a pedicure service he had received from me last summer. I told my client that I was sorry his friend wasn't happy and that if he wanted to contact me I would be more then happy to talk about his service and if their would be anyway to remedy the situation. My client told me that I should call the person and initiate the conversation. I said that I didn't feel comfortable with that as it could be viewed as too aggressive on my part. My question is; would you have handled it differently?
Hope 1 day yn will make a video about bad co worker or employer, their " stabbing skill" and how to handle that, and when should nail tech move to other environment ?? Thanks a lot
I do my best friend sister's nails and her natural nails are SUPER short and tiny, and she likes an XL length. Ive explained that that alone will make them break easier whether theyre sculpted or tips, and she has to be careful. However, her nails always break, and my best friend has told me how rough she is on her nails, plus, i dont have this bad of a breaking problem with ANY of my other clients, so i know it cant be completely my fault. But she still gets mad that i charge $5 per repair, and i dont even charge for the art that may be on it just out of kindness and trying to have good customer service. Anyone have any reccomendations for what to do in this type of situation? This is the best solution ive thought of but im curious if theres a better way cause im sure tons of new tech deal with this too
I already know I'm weird LOL but when it comes to talking to people about problems, I always prefer face to face. It's the only way I can really judge what's happening. It's a lot easier for people to lie over the phone when you can't look into their eyes. I've just always preferred to deal with any confrontation face to face.
Do you think before and after photos are a way of covering your ass on a negative review? How come clients don’t pay for their nails in advance so a client can’t change their mind or not be able to pay fort them?
We are sorry about that. Customer service gets many phone calls each day so it may take a bit of time to get through the line if they are on the phone with another customer. They work as quickly as they can to get back to everyone's calls and emails.
I’m 29 years old, I just got done earning my high school diploma from a program here in the city. I walk the stage for my graduation ceremony this Saturday! I’m beyond excited because on Monday I have a tour at the beauty college I’m wanting to attend. I’ve been doing nails out of my home, practicing and doing all that I’ve learned from yalls channel. I can’t wait to get certified as a nail tech. Thank y’all for all the information y’all put out. This video teaches me so much! 💓
🥳🥳🥳🥳🥳🍾🥂 CONGRATULATIONS!!! I went to esthetics school at 32. Don't quit on your dream💋💋💋
Thank you 😊
That’s so amazing! Congratulations! 🎉🥳
🔥🔥🔥🔥🔥🔥🔥🔥
I was in management training at a restaurant and they taught us: Listen, Apologize, Solve, and Thank. It was always super helpful.
Customer service is so important. If I get bad customer service I never go back. This is so important to talk about. You guys are so great to help so many people. I love you all.
Kathy even if they fix the issue??
Depends on the customer! Some people just complain about everything, others are so greatful for you just doing the job theyre paying for.
I completely understand where you're coming from because I've dealt with that. And that's just some people's personality, but we still have to make sure that we provided good customer service so that our end is good if you get what I mean
I feel without good customer service I wouldn't have been in business for 20+ years and a salon owner for 10 years. The girls I find that leave this business are usually lacking customer service skills or tired of customers.
Phenomenal advice! For anyone running a business. I have worked in customer service for 25 years. If done genuinely with compassion. Your customers will be come back and be loyal. Knowing you will help them if they need it. The good you can do for others. Is rewarding. You guys are amazing!
As they say in business, sometimes you don’t earn customers when things go right. You earn them when something goes wrong. This was an excellent talk... it applies to all business situations, whether an owner or an employee.
Customer Service skills are highly required but most corporations have lost sight of it. Great topic with excellent tips on mitigating issues with Customers. 😊
Love you guy’s thanks for everything
Anyone working any job should watch this. I need my caption polish in my life, it’s good to know I have to order directly. I literally bought out all the top effects available from my local distributor this past Monday because I haven’t seen it in ages.
Love great customer service
What Habib said aboit 7 min in is so true. I can say that Young Nails has EXCEPTIONAL customer service from experience. I was once a disgrunted customer who sent a dm via Instagram not too long ago. Not only was I answered back within a timely manner, everything Habib said that he did was done, and just like he stated afterwards, I became even more loyal of a customer before. And then when I went back to teach, I recommended Young Nails to every person that would listen.
Don’t fight, make it right. Allow the client to de-escalate and then come to a mutually acceptable solution to the issue. Years of food and beverage service taught me that it was so easy to replace a meal or beverage than to lose a customer. Sometimes it’s easier to replace a P.I.T.A. repeat offender customer and you do get to know who is who.🤥
I do love the idea of no refunds. I’d rather just fix the issue. I’ve had the color thing happen to me before. The girl loved it when she had it done. She came back the following day and said she didn’t like it and wanted something different. I wasn’t there that day. I later found out that she was only 13 years old! Policy: No services provided to anyone under 16 without parental supervision/approval.
Awesome advice! One of the main reasons I stopped going to a salon was the customer service was awful. One time I treated my mom to a set of gel tips, they did acrylic. As they started I caught it right away, I was told I didn’t know what I was talking about-there is a HUGE different between GEL and ACRYLIC. Not to mention they charged more for gel. My mom was so disappointed and she hasn’t gotten her nails done since-neither have I. I begged them to use the right product and give me what I paid for and they refused, the treated us like crap, they even tried adding a charge for a clear top coat!!! (I have never heard of additional charges for a main component of a set of nails.) This was an argument that should have been stopped as soon as I told them to use the gel I was paying for. I could tell the tech KNEW she made a mistake, I could see it on her face, but her pride would not let her admit it and fix it. Instead she was rude the entire time, she cut my mom in 3 places, put 2 tips on crooked and refused to fix, she even kept stopping to whisper in the ear of the tech next to her who was doing my nails and I heard the words “stupid b*tch”...that was the last straw. The customers in the waiting area (about 6 feet away) were even sticking up for us, 3 of them canceled their appointments and left when we did. The techs yelled at us “thanks for the tip!!” after we left, needless to say we did not give one and I always tip big. We all had one heck of a talk in the parking lot. I would NEVER treat a customer like this.
1 month ago I received magic wand damaged, shout out to STELLA she's taking care of it
❤️
Flawless customer service leads to success in business x
Am a beginner and with this two plus Greg..there are classes I won't be paying for.
I ordered some items from one of your sales and my slick pour was all over. I messaged and you guys apologized and sent out another. I thought that was awesome. Unfortunately that second one was all over as well. I emailed to let someone know incase there was a problem with that color (caps not on right? I thought it was odd it was just that color) but I also told them I did not need another as between the two jars I was good. Nobody ever responded that they got my message for that one. I had hoped they weren't thinking I was trying for another free product as I specifically stated I did not need another I just wanted to let some know for future orders of that color, packaging malfunction?? Lol
Good 👌👍
Txt or email communication can get tricky! Interpretation is everything. Lol emojis can definitely communicate the author's intent 🧐
Such great tips! Thank you!! 😊🤩
First I’m 12 and I do nails you inspire me
Do you have an instagram or something? That's great!
I want to know what do y’all do when you have an employee that is stealing from you? In both a salon & within YN. What are the steps you take? I love y’all SO much ♥️♥️ Thank you for everything y’all do
Show them the proof and Fire them
That is absolute but I like hearing them talk 🥰 I want to know what THEY do even though the answer is quite obvious to most 😃
❤❤❤❤ this topic
I agree 100% I'm right handed but when I do my own nails i work with my left hand as if I were left handed when using my efile so I have to buy left handed bits for myself. About a year ago I saw a company show a bit that worked for right and left hand techs so I thought great ill save money! Well it didn't work in reverse like it should it was like using a right hand bit in reverse so I messed the company to see if maybe I got a fluke bit and was going to reorder if they thought that was the case bc I wanted it to work so bad but instead I was called a liar bc no one else had complained and told that I didn't know what I was doing so needless to say I never gave that company the time of day again I mean how rude I've thought about posting all the messages sooo many times but haven't I guess I may understand slightly if I was asking for a free bit but I was going to repurchase it so that kind of blew my mind being a pretty well known brand. Tfs great content as always can't wait for the next one!
Good morning!!! #3 😘🥳🤪 great topic!
Great video and I was getting my nails done and the lady asked me about do I want My Nails this long and I said yes but after she was done it was too long but I did not say anything because I told her yes. Because it was my fault.
Great video, thanks 😊.
A couple months ago I had a long-time client tell me that a friend of his was not happy with a pedicure service he had received from me last summer. I told my client that I was sorry his friend wasn't happy and that if he wanted to contact me I would be more then happy to talk about his service and if their would be anyway to remedy the situation. My client told me that I should call the person and initiate the conversation. I said that I didn't feel comfortable with that as it could be viewed as too aggressive on my part. My question is; would you have handled it differently?
Can you please do a video about putting acyclic on natural nails ?
This is a great playlist: ruclips.net/p/PLbrhuNO154v0p9T9BWpV7V-USnMwIFmqN
Hope 1 day yn will make a video about bad co worker or employer, their " stabbing skill" and how to handle that, and when should nail tech move to other environment ??
Thanks a lot
I do my best friend sister's nails and her natural nails are SUPER short and tiny, and she likes an XL length. Ive explained that that alone will make them break easier whether theyre sculpted or tips, and she has to be careful. However, her nails always break, and my best friend has told me how rough she is on her nails, plus, i dont have this bad of a breaking problem with ANY of my other clients, so i know it cant be completely my fault. But she still gets mad that i charge $5 per repair, and i dont even charge for the art that may be on it just out of kindness and trying to have good customer service. Anyone have any reccomendations for what to do in this type of situation? This is the best solution ive thought of but im curious if theres a better way cause im sure tons of new tech deal with this too
I already know I'm weird LOL but when it comes to talking to people about problems, I always prefer face to face. It's the only way I can really judge what's happening. It's a lot easier for people to lie over the phone when you can't look into their eyes. I've just always preferred to deal with any confrontation face to face.
🥰 because I had a customer in she was so rude to me for no reason be now we are really good friends because she all was love her nail
👏🏽👏🏽
Do you feel offering alcohol is a good idea? Water? Coffee - Tea? Why did places start doing this?
Still waiting to distribute for CANADA 🤗🤓💅😂👋
👋👏
Do you think before and after photos are a way of covering your ass on a negative review?
How come clients don’t pay for their nails in advance so a client can’t change their mind or not be able to pay fort them?
Ahah he feels this way about customer service but there customs service line isnt the best..
We are sorry about that. Customer service gets many phone calls each day so it may take a bit of time to get through the line if they are on the phone with another customer. They work as quickly as they can to get back to everyone's calls and emails.
You are fired! 🔥🔥 😂 jk jk