I Am Returning My Dell XPS 13 Plus - Here's Why

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  • Опубликовано: 28 авг 2024

Комментарии • 88

  • @MadMaxx1977
    @MadMaxx1977 2 года назад +11

    I had pretty rough luck with 3 XPS 13 and 1 XPS 15 from 2015-21. QC and customer service were so disappointing. Took Dell 11 months to fully refund the last XPS 13 I returned. I'm with you the screen, though. The 4K IPS touch screen was immaculate. Everything else was problematic. Almost bought the 13 Plus, but just didn't want to take another chance with Dell. My M2 MacBook Air arrives today. My first Mac in almost 7 years. Excellent video, mate!!

  • @brucechandler9484
    @brucechandler9484 Год назад +3

    I LOVE my Dell XPS 13 Plus!! I have the i7 1260P 16GB RAM 512GB SSD OLED 3.5K screen. No problems whatsover besides not that great battery life. The OLED display is worth the price of admission

  • @Elijah1001
    @Elijah1001 Год назад +3

    I just got the XPS 13 and it is such a disappointment to go from what I had (Mac Book Pro) to this. I agree with the points you made in the video, and I want to say thank you. I needed to hear another person say they sent it back, so I could stop telling myself to work with what I've got. My personal lesson learned from this video: if something isn't aligned with my needs, I have the right to let it go and find what does.
    that's real time learning right there. great reminder. I hope you have a good day and luck finds you.

  • @JinayDeliwala
    @JinayDeliwala Год назад +12

    i had bought Dell XPS 13+ and in 5 days i had to return it, why? The battery life is pathetic, the drain was around 1%-1.5%/minute which translates to around 2-2.5 hours of battery life. This is at 720p and 30% brightness with only total of 20 minutes of casual browsing which did not include video streaming. It is really pathetic that a hardware costing this much is not able to deliver on something as basic as battery life. Those who are thinking to buy this laptop please also view One month review of XPS 13+ by Josh along with this video. No wonder Apple is winning, the once computer giant Dell i feel has now turned complacent as far as quality control is concerned and soon will be dead if they don't wake up soon. The only positives i found is display and good keyboard which honestly does not matter once the battery start showing it's true colors.

    • @tkblackbelt2
      @tkblackbelt2 9 месяцев назад +1

      Yup the entire point of a 13 inch device is portability. Having 2 hours of realistic battery life is terrible.
      Dell should be ashamed of themselves for advertising 8 hours on the oled.

  • @DKBoerner
    @DKBoerner 2 года назад +5

    Great review, especially about the ”dark side“ of this machine. It makes my purchase decision much easier. Thank you! 🙂

    • @joshb7170
      @joshb7170 2 года назад

      What did you purchase instead?

    • @DKBoerner
      @DKBoerner 2 года назад

      @@joshb7170 I bought a M1 MacBook Air, but before the XPS 13 Plus was available for purchase. I thought the XPS 13 Plus could be better than Apple. But it did not make it in all categories. I can definitely recommend my M1 MacBook Air. So my purchase decision is to keep my MacBook and not to buy anything new.

  • @BlackjackYak54
    @BlackjackYak54 2 года назад +7

    About time someone reviews the laptop based on normal day usage and not strictly benchmarks. I'm returning mine as well. A technician came to replace the motherboard. The issue persists. I had an Alienware laptop from Dell last year I had to return as well. I'm not sure if Intel is to blame or Dell because of the design. But I think the problem for the XPS plus is more than a thermal issue because my issue persists when the laptop has been cool and first booted up. My laptop should not be freezing up when I'm only using MS Word and watching a RUclips video. Good thing I still have my older laptop. Far less powerful and it can handle many RUclips videos and tabs.
    I really wanted to like the XPS plus. The don't like the keyboard either, but was willing to look past that issue if the rest of the laptop worked fine.

    • @descender42180
      @descender42180 2 года назад +1

      Same issues here with two identical models with I7.

    • @andrewg2032
      @andrewg2032 2 года назад

      Yep, always have to replace the motherboards on dells

  • @AA-yx8vd
    @AA-yx8vd 2 года назад +3

    Thank you for the honest review!

  • @lou7319
    @lou7319 2 года назад +9

    Its definitely a qc problem mine works great. I havent noticed anything too hot on my 1280p but I do feel after a few cinebench tests it does throttle. Dell performance modes really help with this machine. Running on quiet mode (almost no fan and turns down cpu power) the device stays fairly cool with just passive cooling using just aroun 1-3% of the 1280p. I have gotten around 11 hours of battery life in this mode too. Optimized mode I might run if I were in class simply cause Im a CS major and might need a little more computing power at times. Cool mode if on my lap or charging (low cpu but high fan speeds) cause its power efficient but not as much as quiet. I do have the FHD+ screen so even on optimized mode I'm getting around 8 hours of battery. Some of the problems you had I thought I had when I first got it but they all seemed to smooth out after a couple days of use (Maybe software updates).
    Edit: I think the thermal throttling was fixed with a software update or something, but I tested it 3 times in a row today and the scores increased each time and on the third test I got a score of 1629 on the single core cinebench r23 test scoring higher than the m2's new average.

    • @norcalpacific
      @norcalpacific 2 года назад

      Do you have the touch screen fhd?

    • @lou7319
      @lou7319 2 года назад

      @@norcalpacific yes

    • @blackvignu62
      @blackvignu62 2 года назад

      Do you run the cinebench with the pc plugged in or unplugged?

    • @lou7319
      @lou7319 2 года назад

      @@blackvignu62 I ran these three unplugged

    • @tdsdesa
      @tdsdesa 2 года назад +1

      Man I'm getting my FHD+ in 2 weeks and I'm sweating. I really hope I don't get one of these bugged units, hopefully they have fixed these throttling and software problems by now

  • @seyyedmohammadrezahosseini9860
    @seyyedmohammadrezahosseini9860 2 года назад +2

    honest review! great job man

  • @adequatequality
    @adequatequality Год назад

    All valid and completely understandable points. I was so excited to see the Intel 13th gen refresh on the XPS 13 Plus so I picked up a fully spec'd out version and my oh my how disappointing it was after getting past the honeymoon phase. It's a super modern and sleek looking device but the thermal throttling, the fan noise, and the dodgy QC stories I've heard made me return this. I know that the second I would've gotten past my return window, some trackpad or touchbar issue would've plagued my computer and I'd be down $2K.

  • @Collinormous
    @Collinormous Год назад +3

    I have this laptop and I'm honestly heart broken because it has sooo much potential - I have the 1260p and it doesn't throttle *as bad* but it still throttle. My biggest issue is the trackpad - one of the touchpad haptic feedback components came loose and its super loud and doesn't give feedback anymore. Its such a beautiful laptop but I've already got my return label printed.

    • @Collinormous
      @Collinormous Год назад +2

      Update - got the XPS 15 and am much happier.

    • @afazrahman2201
      @afazrahman2201 Год назад +1

      @@Collinormous had the 13 plus, too. the touchpad was a fingerprint magnet!

  • @buttercat1208
    @buttercat1208 2 года назад +2

    The sweet-spot resolution for a 13 inch should be 2.5k or 1440/1600p (maybe 2.8K 1800p at max), anything above that absolutely does not worth the trade on battery life because people can’t discern that extra sharpness. 1200p is kinda still borderline acceptable, while 3.5k are 4k are just overkill.

    • @Max_Mustermann
      @Max_Mustermann Год назад

      Honestly, even on a 16" 1600p screen one can't really see the pixels, even up close. Plus a 4K resolution on a laptop just means larger upscaling and doesn't provide any more screen real estate.

  • @shawngee1
    @shawngee1 Год назад +1

    This is normal for OLED screens on these small laptops, which imo they don't need for that screen size. Just get the FHD model.

  • @Evan-uw1hw
    @Evan-uw1hw Год назад +1

    So glad I bought a Dell XPS. It was the final sign I needed to ensure switching to macOS was a good thing. But seriously. I’m paying macbook money, and my $1500 premium grade laptop goes kaput after only a couple of years? Total bullshit. This thing is on par with chrome books in terms of long term real world performance. It took me 2 Dell laptops before I learned my lesson and got a MacBook. I don’t even want windows laptops in general I’ve had such an awful experience. Stick to desktop if you want a windows machine.

  • @descender42180
    @descender42180 2 года назад +2

    Just went through two of these over the course of the past month and both had QC issues with the video rendering. So finally sent both back in today for a full refund and am weirdly going with a Macbook Pro M1 14 inch lol.

  • @jamesey
    @jamesey 2 года назад +1

    I don't even need cinebench to make it throttle. I can get it down to 0.4ghz by opening a word document and spotify at the same time. I think the thermal throttle is a big engineering flaw.

  • @KumarChalla
    @KumarChalla 2 года назад +10

    Very good review. Basically 90% of my experience on the common parts of the configs we both have.
    Haptic Touchpad: Agreed, at times I catch myself thinking there is a real button there.
    Thermals: Yeah, it runs hot. Even on my I5
    Keyboard: Agreed again, good keyboard
    Screen: Even my FHD panel is good. I run it at 125% as at this size any lower is way too small for my 40 year old eyes.
    CPU: Even my I5 runs hot. I have not done benchmarks. I am using mine for photoshop and other photo editing apps out in the field. I don't play any games so I can't comment on it. For my purposes the performance is ok but I am kind of disappointed in how hot the bottom gets.
    Battery: I do wish my i5+fhd lasted more than 6 hours. If I do absolutely nothing it may last longer but if that's the case, I would've bought an ipad and keyboard. If I use my photo editing software, I can kill the thing in 3-4 hours without even going into rendering on it.
    Overall: If you keep your expectations in line of what it is, it can work for you. I needed portability for travel so I think it works for my use case. And oh, I like the aesthetics.

    • @yae_123
      @yae_123 2 года назад

      Testing has shown that the i5 runs just as hot and efficient as the i7 (meaning that the i5 sees worse performance in every possible category)

  • @steffenbuettner4294
    @steffenbuettner4294 2 года назад +2

    I think Alder lake will always throttle, i’ve seen the Dell XPS13 Plus run at 40W processor power sustained in a review, which is already much more than TDP. What you’re seeing is kind of concerning. I want to buy this laptop but idk if it’s such a good idea in the end… i want an x86 machine otherwise I would have gotten the 14” MacBook already.

  • @Tanya_Vu
    @Tanya_Vu 2 года назад +3

    The battery life is absolutely horrible, it’s depressing because it just ruins the entire laptop. I returned this exact same laptop with the same screen and bought a Hp victus desktop with an Rtx 3060 and an intel core i7 for only $1000

    • @JoshRicci
      @JoshRicci  2 года назад +1

      And despite having a full GPU I bet it lasts longer than the Dell 😂

    • @norcalpacific
      @norcalpacific 2 года назад

      did dell charge you a restocking fee? How did you get an exception if not?

  • @mattfm101
    @mattfm101 Год назад +1

    I've got the dell xps 9520 oled 305ti and the battery life is 4 hours, the performance is off to. I've sent it back to Dell to take a look at it because I assume they can't seriously be putting out these expensive machines and thinking 4 hours is a good battery life and have given them the chance to fix whatever the issue is. Lol literally as I wrote this post, I get a message that they are returning it, so hopefully they have fixed whatever the issue was.

    • @adrianstere
      @adrianstere Год назад

      Did they fixed? 😂😂😂

    • @mattfm101
      @mattfm101 Год назад

      @@adrianstere They gave me a refund and because of that I will return to buy a laptop from dell just notvat tgat price to performance ratio.

  • @TheCarlosMendonca
    @TheCarlosMendonca 2 года назад +3

    Not sure whether you mentioned this and I missed it, but did you consider trying the new Lenovo Z13, which is very similar to the XPS 13 Plus, but with AMD instead?

    • @andrewg2032
      @andrewg2032 2 года назад

      How is customer support with Lenovo?

  • @dawnespino
    @dawnespino 5 месяцев назад

    I know this is an older video, but I'll also add that the overall quality control on this unit is poor.
    I bought one to run my small business, no gaming and no high-end graphics. I wanted it for the processor. I primarily use it to run Microsoft products and Adobe Pro. When docked, I need it to run 3 monitors and offer reliable streaming.
    Out of the box, the fans were defective and I had to have them replaced. It also had Bluetooth connectivity issues where any Bluetooth device would randomly stop working even though they showed connected. After screwing around with Dell "support" for 2 months, they agreed to replace the unit. The REPLACEMENT unit had a defective keyboard, like half the keys wouldn't activate.
    Dell itself has slipped from my preferred tech provider to the bottom and I have switched to a different brand. That was easily $2K down the toilet because they have denied my request for a refund and I'm still fighting with them to get a "replacement" for the "replacement."
    So, buyer beware. Dell product quality control is non-existent and their customer service/support team talks a lot but doesn't get much done. I have spent hours on the phone with them with no resolution in sight.

  • @butchgo8930
    @butchgo8930 2 года назад +1

    While others are praising Dell 13+ to heavens this guy is putting it down. A classic example you can’t please everyone.

    • @MaxItUpwithMarta
      @MaxItUpwithMarta 2 года назад

      I've seen other reviews that point out the design flaws on the plus.

    • @MaxItUpwithMarta
      @MaxItUpwithMarta 2 года назад

      ruclips.net/video/ShoESALTsno/видео.html

  • @AfrizalAnoda
    @AfrizalAnoda 2 года назад +1

    I know intel processor is suck but 4 hours battery life is something else. I suspect your unit have battery issue. My zenbook 13 with amd ryzen 7 5700u never had that issues, the battery life is amazing. the performance more than enough for my productivity work. maybe you should considered the amd processor if you looking for a powerful ultrabook with good battery life.

  • @KamalTiwari82
    @KamalTiwari82 2 года назад +2

    I am waiting for a 17inch design of the plus machine.

  • @davidtran5544
    @davidtran5544 2 года назад

    I got a 1260p with the 1200p screen. I run a normal knowledge worker workload (Slack, Chrome, Spotify, Discord, VS Code, and a couple other apps). It's not like I'm rendering videos or anything. I have my Windows settings to max power efficiency and Dell thermal settings to Quiet. Still only get 4-5 hours

  • @astenxxx8930
    @astenxxx8930 10 месяцев назад

    Bro you just go in bios and disable turbo mode cpu in performance option and put battery mode on adapter ac mode and problem with thermal is fix

  • @adrianstere
    @adrianstere Год назад +1

    Can some other company hire the designers from Dell and send this company to hell?!
    It’s clear that talking about design this particular laptop is way ahead of Apple (same design always) and other laptops that are way to bulky and ugly.
    But the rest is trash! Since the XPS series has arrived all costumers complained about issues yet instead of fixing them Dell is just releasing more products with even more problems and the costs it’s insane!
    Someone should really sue Dell about his and stop the release of new XPs series until they fix the issues!

  • @JohnCamacho
    @JohnCamacho 9 месяцев назад

    Does it make a difference in battery life if you change your resolution in windows to 1920x1200?

  • @IAmJe
    @IAmJe 2 года назад +2

    Interesting.
    Just my thoughts - if you need to edit content on the go, and are a creator, it seems like a MAC is the best solution for content creators who want a portable machine to create on the go.
    If you are into GAMING they have specific machines designed specifically around GAMING with multiple OEMs. I think the issue is people wanting a one size fits all device that checks off certain boxes, but in doing so it creates a scenario of dissonance. I don’t know much about GAMING on devices, but what I do know is there are specific machines designed just for this and buying an XPS Laptop with gaming expectations is a reach. Even the Iris Xe or whatever, once you have seen the benefits of a dedicated GPU - that is such a relief. IDK I think we have to redefine our expectations somewhat.
    I haven’t bought a new PC in over a decade. I thought with any new electronic device, the battery life needs to be broken in, I would expect the laptop to be any different lol - it’s like those posts when someone buys a new cellphone and the next day, they say - my battery life sucks - LOL. How much RAM did you have?! I saw that if you have more RAM it changes the performance.
    I most recently purchased this XPS 13 Plus. Previously the latest XPS Desktop. I had random blue screen freezes like crazy with my XPS Desktop the first 2-3 months I had it, almost daily, then it slowly stopped, and now I haven’t had one I can’t remember when. The working theory was an issue with Google Chrome/Nvida GPU/Windows HDR settings. Nonetheless after multiple BIOS updates, the issues stopped.
    I think DELL needs to figure out how to release a product that has minimal to no bugs and issues that should be captured during the testing phase of product development before you release it to the public.
    I don’t understand people who complain about battery life on mobile devices. There is a LOT going on inside these gadgets of ours. The XPS 13 Plus has a 55Wh battery, and I think the V was 11.55. that’s like 4,700 mAh - my S22U has a 5,000 mAh battery and much less internals and smaller display. So to get 4-9 hours off of the battery seems ideal. Whether I Am at home or in the office, most of us are usually near an outlet. Or carry portable battery bank. I don’t expect my small laptop pushing this, running that, on such a small battery to last 10 plus hours.
    If my cellphone is sitting idle. The battery doesn’t degrade. Same with the laptop, of course your battery is going to drain faster, because you are doing intensive work loads. I don’t know why people expect light devices slim devices, fantastic screens, what do you think the battery size needs to be before you sacrifice design and portability! LOL
    I also challenged the battery claims, because OLED is using LESS pixels when you have black, and I have a black wallpaper, and prefer dark them settings as much as possible. With the other display options being LCD, they are constantly on, so in theory, the battery life would be worse because the screen tech is different. If anything it is the content being displayed on the display that is causing the battery drain. It seems like DELL launches devices and it takes a few months for the bugs to be ironed out. I should have mines tomorrow hopefully, but I Am excited because it looks so nice. If you are a GAMER they sell the G15 and other GAMING specific devices.
    You referenced why would we buy an expensive machine for office based tasks, well, I want to future proof my device, and between Microsoft office, web browser, some other apps, MAYBE digital media editing, I think it should perform just fine if you are 70% focused on work related tasks.
    I’m not watching media intensively on my laptop. I have a large flat screen TV if I really want to enjoy content. My phone, tablets, and laptop are fine. If I do need to edit a video, I come to my Desktop, rendering is done in several minutes.
    I think you just kept the Samsung to use the S-Pen did you get the S-Pen model?

    • @JoshRicci
      @JoshRicci  2 года назад

      I don’t use the s-pen at all.

    • @IAmJe
      @IAmJe 2 года назад

      @@JoshRicci that's the best part for writing notes 🤣🤣🤣, I use my S8 S-Pen daily

  • @galaxyone6360
    @galaxyone6360 2 года назад +1

    MacBook. = Rolls Royce
    Dell = Volkswagen

  • @jamesey
    @jamesey 2 года назад +1

    I've had my XPS plus 9320 for 5 days. I have the 1280p version and it throttles to 0.4ghz constantly. It's not even feeling hot.

    • @norcalpacific
      @norcalpacific 2 года назад

      what scrrrn option did you get? touch or no touch?

    • @norcalpacific
      @norcalpacific 2 года назад

      *screen

    • @GravityEnginesExist
      @GravityEnginesExist Год назад

      Look into the audio driver issue. You have to update the realtek drivers. Many people recommend immediately installing the new operating system once you get it out of the box.

  • @Wankidy
    @Wankidy Год назад +2

    Who buys an XPS 13 for gaming?

  • @amirfakhri7296
    @amirfakhri7296 2 года назад

    Samsung oled hdr screen outlimit ,plus dolby atmos access, why ?

  • @TheRatthatumPrek
    @TheRatthatumPrek 2 года назад

    my screen stopped working after 3 weeks, somehow it disconnected itself from the motherboard. Quality control still an issue with dell xps

  • @dosser9565
    @dosser9565 Год назад

    1000s of dollars for laptops that throttle and battery doesnt last a road trip and we are in 2023. All I would like is a video editing laptop light gaming doesn't throttle good battery for remote work digital nomad and on flights travel etc. Please, someone recommend me a laptop that ticks these boxes. I have predator triton 500 on power save mode doesn't last 2 hours on idle. I wish I could take it travelling with me instead of investing loads of money in a new laptop that I dont have any trust in the battery life.

  • @ashrithadepu
    @ashrithadepu 2 года назад

    Hbt new xps 2022 ?? Which costs $999 ??

  • @HH-CA
    @HH-CA 2 года назад

    i wanted to get this laptop but in short : new design = new issues & quality control problems .....................not for me , i went for XPS17 9720 .

  • @lovevaz
    @lovevaz Год назад

    Mine over heats like crazy!

  • @amirfakhri7296
    @amirfakhri7296 2 года назад

    China manufacturers need to close because not check one by one .

  • @MrDucatiV4
    @MrDucatiV4 Год назад

    Dell keeps screwing up with thermal issues in their laptops for the last six years!

  • @abaj006
    @abaj006 Год назад

    This should have had the ryzen 6800u.

  • @MaxItUpwithMarta
    @MaxItUpwithMarta 2 года назад

    I hate that they keep getting rid of ports

  • @IvanWX88
    @IvanWX88 2 года назад

    I also gotten this laptop for basic office work flow but saw many reviews on the very bad battery life and heat fan issue… very nice design and futuristic. Sadly I had to go with MBA M2 after many negative reviews… some reviewers mentioned XPS 13 plus with 10 hours battery life… just plain utter bullshit

  • @LuciousKage
    @LuciousKage 2 года назад

    " except of a screen" hehe i literally found this video after reading about dell xps screen glue problem hahahahaha DELL sucks. always problems with any XPS

  • @orizon-media
    @orizon-media 2 года назад +3

    You're lying
    It's performance is just great
    Why ruined it, mine works perfectly

    • @JoshRicci
      @JoshRicci  2 года назад +7

      Yes, my empirical evidence that backs up my claims is nothing but lies (/s). I’m glad yours works great for you, but Mine does not and everything in this video is 100% my experience.

    • @KKB-tt4lj
      @KKB-tt4lj 2 года назад +2

      The problem is that Dell Quality Control is shit.

    • @orizon-media
      @orizon-media 2 года назад +2

      @@JoshRicci unless you're Samsung fanboy 😄😎
      Cuz this dell is above any other windows laptop 😅💻

    • @JoshRicci
      @JoshRicci  2 года назад +4

      @@orizon-media This is my first Samsung product. Glad you like your dell but I am not a Samsung fanboy.

    • @orizon-media
      @orizon-media 2 года назад +2

      @@JoshRicci you're annoyed by the cinebench performance you say?

  • @afazrahman2201
    @afazrahman2201 Год назад

    Complete piece of shit laptop. Don't be fooled by its looks. Stunning to look at, but heats up fast, the touchpad area is a magnet of fingerprints. Bought one and sold it off a month later...

  • @Cozychamomilleaddict
    @Cozychamomilleaddict 2 года назад

    Xps off to RIP 🪦 in the returns department. I do have my concerns with the XPS. Samsung laptop doesn’t support windows hello :( otherwise I would buy it) :(

  • @n6moses
    @n6moses 2 месяца назад

    Since battery 🪫 is not good am done am not doing again