already opened different account at different bank. i will not be dealing with them ever again. taking our money out if we can ever have visibility again......starting to lose hope. if you cant tell me my balance then you do not know it
Lack of communication! Been three days without communication! I will pull every single penny from this bank and so will 100% of my friends who have accounts there. They don't care about us! They have not updated us for over 3 days!! Is it even legal to not allow someone to pull their money out ?
To be fair, Patelco has already stated they will write letters to creditors and pay any late fees encrued bc of this. But ya the unknown is what gleans the fear.
It is taking way too long to restore the Patelco network. Remember - it has started on June 29th - and as if July 13th we still cannot access the data. One can build a new bank for that time! And what if all balances now are $0.00 ?!??!?!!
Im hoping Patelco is doing a thorough job, and will get even better security. “ this could happen anywhere “. What are the chances of this happening AGAIN @ Patelco?
The lawsuits aim to hold the company accountable for the data breach. Whether you directly join the suits might depend on the specifics (better to consult a lawyer). However, sharing your experiences with the lawyers involved in the suits could be helpful.
I trust patelco and will continue to a be a member. They have always been good to me. I've been a member for over a decade. This attack has been scary, but ultimately, I think it will be ok. My main concern now is them going out of business because of lawsuits. The lawsuits seem predatory. Kicking a company while they are down.
Lawsuits can be a double-edged sword. While frustrating, they can also push for stronger security in the future. Hopefully Patelco weathers this and comes back even better.
Well, your thoughts are one way to look at it. But , all banks have a fiduciary responsibility ( at a minimum by ensuring the safety and accessibility of their funds) by protecting their customers' assets and information. There is no arguing this fact.
Look, heads need to roll, starting at the CEO level and the Executive levels responsible for data security . Nothing else would be acceptable to me as a Patelco member, which I am. If these people are not worried about loosing their jobs, something is wrong with Patelco's Board of Directors. Then, I need to seek my banking services elsewhere.
Your concerns are completely valid. Accountability at the top levels is very important when it comes to cybersecurity. Thanks for sharing your perspective.
i cannot change the bank payouts on ebay until i can provide my account number from patelco.....i opted for paperless and have no idea what the account number is now......neither do the service reps.....so i cannot get an ebay payout until they come back up. ridiculous
Thank you for the information. We’re still recovering from CDK hack. That hack cost dealerships a lot of money. CDK probably getting sued by many dealerships.
My account went negative for the first time ever for absolutely no reason after the hack and I’m really concerned I made a dispute. I really hope they cover the overdraft fees like the website says.
So much for online access on Monday: "We're sorry! Our system is experiencing difficulties that are preventing you from logging in. Please try again later."
No evidence has suggested they have, but that doesn't mean much. People are correlating BTC transactions all day so that the dots can be connected at anything. It's still early.
This could happen to any bank.
Absolutely, no institution is immune. But strong cybersecurity practices can make a big difference.
already opened different account at different bank. i will not be dealing with them ever again. taking our money out if we can ever have visibility again......starting to lose hope. if you cant tell me my balance then you do not know it
Wow! That is a powerful statement and question.
I understand. Not being able to see your bank account balance is unsettling, but it's even more so when your bank can't tell you what it is.
Two weeks as of today. Unacceptable.
It sure can feel like eternity, specially when your life savings are in there. Seems like they're finally back online though.😥
Lack of communication! Been three days without communication! I will pull every single penny from this bank and so will 100% of my friends who have accounts there. They don't care about us! They have not updated us for over 3 days!! Is it even legal to not allow someone to pull their money out ?
I understand your frustration.😔Lack of clear, consistent communication during a cyberattack like this is truly alarming.
Thank you for keeping us updated still cannot access my online banking app hopefully sooner
Thanks for watching. They said it got fully restored now, after two weeks. Hoping that's the case for you too.
As soon as the smoke clears Im outta Patelco. Ive lost trust...
Can't blame you!
I totally am with you. As soon as I get my balance from Petelco. I’m closing my account.
I still can't access my money that gets direct deposit,...
News says their online banking is restored. Is it working for you?
Got email that 50% progress will be done today. But no updates yet.
Which tells us absolutely nothing! They’ve been suspiciously and intentionally secretive and vague
😓
Unfortunately, Patelco did not do a good job of informing their members. Daily communication should have been priority #1
Agreed. Clear and frequent updates are crucial in these situations.
I’m having withdrawals bc I cannot do my daily balance check No puns intended.
To be fair, Patelco has already stated they will write letters to creditors and pay any late fees encrued bc of this.
But ya the unknown is what gleans the fear.
Totally understandable! Patelco's commitment to cover late fees helps, the wait can be nerve-wracking for many.
I’m taking my debt elsewhere!!!
Completely your call 💪
It is taking way too long to restore the Patelco network. Remember - it has started on June 29th - and as if July 13th we still cannot access the data. One can build a new bank for that time! And what if all balances now are $0.00 ?!??!?!!
Im hoping Patelco is doing a thorough job, and will get even better security. “ this could happen anywhere “. What are the chances of this happening AGAIN @ Patelco?
My thought too. I had 250K in there. This may be worse than they say.
@@smsultana68 - my trust level drops day by day - they should have sent updates daily (!!) or twice a day
I hear your frustration. 😓The slow pace is definitely impacting many people financially. Hoping they properly restore their systems though.
What do the lawsuits mean to the members not directly involved in the suits? Should people reach out to tell their stories to help the suits?
The lawsuits aim to hold the company accountable for the data breach. Whether you directly join the suits might depend on the specifics (better to consult a lawyer). However, sharing your experiences with the lawyers involved in the suits could be helpful.
Is our money safe? Will we get all our money back after this issue is resolved? It’s our hard earned money.
That's a very valid concern. I cover what Patelco is saying in the video, so hopefully it can shed some light.
Feds insure it up to $250k.
I trust patelco and will continue to a be a member. They have always been good to me. I've been a member for over a decade. This attack has been scary, but ultimately, I think it will be ok. My main concern now is them going out of business because of lawsuits. The lawsuits seem predatory. Kicking a company while they are down.
Lawsuits can be a double-edged sword. While frustrating, they can also push for stronger security in the future. Hopefully Patelco weathers this and comes back even better.
I’ve considered leaving but more than anything I just want to have access to my banking. It’s really starting to take a toll on me
@@andred3299racist.
Well, your thoughts are one way to look at it. But , all banks have a fiduciary responsibility ( at a minimum by ensuring the safety and accessibility of their funds) by protecting their customers' assets and information. There is no arguing this fact.
I disagree!
When you open a bank and manage other people's money you have a responsibility. It's not ok.
I am so closing my account!
Completely understandable. This attack has caused a lot of disruption.
Look, heads need to roll, starting at the CEO level and the Executive levels responsible for data security . Nothing else would be acceptable to me as a Patelco member, which I am. If these people are not worried about loosing their jobs, something is wrong with Patelco's Board of Directors. Then, I need to seek my banking services elsewhere.
Your concerns are completely valid. Accountability at the top levels is very important when it comes to cybersecurity. Thanks for sharing your perspective.
Patelco has to do a better job protecting their customers and their money. Lots of customers will leave.
You're right, customer trust is crucial. Hopefully, they improve their security measures. Thanks for your input! 💡
Im a online seller on ebay and others and im scared to deposit money into my account how do I know if it arrives or not so im not able to pay myself
i cannot change the bank payouts on ebay until i can provide my account number from patelco.....i opted for paperless and have no idea what the account number is now......neither do the service reps.....so i cannot get an ebay payout until they come back up. ridiculous
I understand your worry. News says they're back online. Is your online banking is working now?
Thank you for the information. We’re still recovering from CDK hack. That hack cost dealerships a lot of money. CDK probably getting sued by many dealerships.
most likely!
My account went negative for the first time ever for absolutely no reason after the hack and I’m really concerned I made a dispute. I really hope they cover the overdraft fees like the website says.
Wow, that sounds frustrating! Hope they get this sorted out for you and refund the overdraft fees as well.
@@XactCyber I hope so too and I believe they will because they’re already getting sued and getting lawsuits for this huge cyberattack
This is the beginning of no cash.
😓
It should not be. It will be worse.
So much for online access on Monday: "We're sorry! Our system is experiencing difficulties that are preventing you from logging in. Please try again later."
😖
Got in this morning. Email, username, password changed. Found Authenticator App option, installed it.
I was patient. I only keep my emergency fund there. I have 2 others elsewhere. I don't do any transactions or checking there. I got lucky I guess.
Glad you weren't impacted that much. It's always smart to diversify.
Who attacked Patelco and why?
No ransomware group claimed responsibility for this attack. Hopefully, more information will be released about this in the future.
@@XactCyber Did Patelco pay the ransom and if they did not how did they restore the system?
No evidence has suggested they have, but that doesn't mean much. People are correlating BTC transactions all day so that the dots can be connected at anything. It's still early.
@@XactCyber Correlating BTC transactions?
@@XactCyber Why was Patelco targeted and should people be taking their money out of Patelco?
Definitely not restored. My mom's account is in the negative balance. Smh
Wow, that's terrible to hear! 😳Have you tried reaching out to Patelco already? They should be able to help.
Her account is negative because she spent money she didn't have. That's how it works when you withdraw more money than you have...m
Patelco got caught defrauding its customers. Patelco just PAID OFF THE RANSOMWARE ATTACK
There are no news of them admitting to paying the ransom. We'll surely learn more in the next few days.
@@ShaftFitzwell how do you know ? No such news yet.
Source please
Post your source.