The customer was told her room would be 326 when she called but she didn't notice it was 126 when she checked in...somehow that caught my attention lmao
well done guys.....biar pun banuak kekurangan...sekurang2 ny kamu mencuba...meskipun dlm dunia perhotelan yg sebenar banyak effort lagi yg kamu kena beri....senyummmm memanjang itu yg paling penting dlm FO dept ni haha
Whats wrong with the bell boy? As a bellboy,you are not allowed to that sound for tips. Its depend on the guest whether they want to give the tips or not.
i mean let not forget that this was just a sketch to add to the comedic value of the video think nothing of it. plus let be honest here if you don't tip who serves you when you're financially able to is kind of rude but that's just me.
As a night auditor and receptionist, I found myself being forced to tell some irritating guests to " calm the fu#k down " in similar situations. It works as a charm ! 🍻
All this could’ve been avoided if the receptionist confirmed the type of room during check -in instead of the guest going up to room only to find out that it isn’t the one she booked.
Good project but there's something missing. Front desk staff did not apply AER acknowledge empathy resolution. Ended up cust getting manager. The calm down thingy triggers customers anger. Its best to apologize for the inconvenience caused to the guest. The phone rep did probe when she didn't get it but still books for standard room instead of deluxe room with sea view lol
but where is the sea I can see only Mountains. Please correct its really confusing. I have a Interview and was checking about the procedures. I got totally confuse.
i know its not perfect,no ones perfect instead do appreciate the others hard works.Moreover,May i kindly request to all those negative comments user to make a video for perfect Hotel Management skills.
I got one for you. how do you deal with a hotel guest that refuses to use electricity and won't open his own door because, there's a electronic lock on it that requires digital sweep card?
And its a bit rude to say anything about the staff. I dont know. Something about it. Like whenever I go to hotels I make sure that I give my full respect. Even if it means them having a mistake. Like I would just be like its alright. Mistakes happen and we learn from them.
Is it always that the guest has to tip the person. In japan they dont do it. And if thats how guest operation is gonna be like, Id rather work somewhere else.
I think all of comentator is righ,many mistake in this video 1 give gueat wrong room ok that's normal attend on the title of video 2 receptionist not really now how to fix any problem 3 bell boy has make big mistake So for maneger is right some time if guest do complain abbout room we have to give the guest some free for food
If I were the manager, I would not or never give her a free dinner because is a bad idea, instead, I would give her a free gift bag that includes snacks, and fancy stuff like pens and notes with the hotel logo on it. I maybe suggest giving a free breakfast for a day because it is a buffet. If I were the guest who make a complaint and had a free dinner, I will have the most expensive steak, a chef's special dish, and a luxury dessert for free, because it is table service with a menu, and people will order more during dinner and dining in hotel always expensive.
Bukan "apologies us" tapi "forgive us",, kalau apologize itu kn brpsngn dg subjek "I apologize" bukan lgi "apologies us" yg artinya "memibta maafkan kami"
its not a proper to convince the guest at all..first at the front desk its realy wrong my dear..you have to try to fix the problem first before you call ur manager to convnced the satisfaction of your guest..the second manager offer immediately free dinner for the guest .what the..its realy wrong..theres no proffesionalism at all...
I don't like it the first part of this video. I have found some mistakes. 1. the bellboy doesn't give you a warm welcome. and even further he never ever asking if he can take out her luggage. for me this service it's horrible. 😕😕👎
It's the bellboy for me 🤣🤣🤣🤣🤣🤣🤣 Give that guy a medal. 🤣🤣🤣
Never tell the room nomber when reservation to the guest..!
The customer was told her room would be 326 when she called but she didn't notice it was 126 when she checked in...somehow that caught my attention lmao
Yes, i notice it too. How can the receptionist 1 put madam caroot's reservation from 326 to 126?!
Telling them to calm down isn't the brightest thing to do...
Not sure the purpose of the video but it is certainly fits to what NOT to do at Front Office
its very simple english but I think its really useful for people with no english skills so they can learn how to deal with people in the hotel
well done guys.....biar pun banuak kekurangan...sekurang2 ny kamu mencuba...meskipun dlm dunia perhotelan yg sebenar banyak effort lagi yg kamu kena beri....senyummmm memanjang itu yg paling penting dlm FO dept ni haha
The bellboy needs an exercise anyway 🤣🤣🤣 love it 👏
😆😆😆
🤣🤣🤣🤣🤣🤣
as a chubby guy i felt that in mah soul 😭
Whats wrong with the bell boy? As a bellboy,you are not allowed to that sound for tips. Its depend on the guest whether they want to give the tips or not.
Hahaha and that's what made my day lolz
Well the tip should be given. Many hotels even have it included in the taxes. Too bad some people don't tip the groom 🤦♀
i mean let not forget that this was just a sketch to add to the comedic value of the video think nothing of it. plus let be honest here if you don't tip who serves you when you're financially able to is kind of rude but that's just me.
I'm now cross eyed from attempting to read that tiny font. Lawsuit time!
NEVER tell the guest to calm down. And don't deny their complaints. If it's a manageable situation, just do it and avoid further conflicts
As a night auditor and receptionist, I found myself being forced to tell some irritating guests to " calm the fu#k down " in similar situations. It works as a charm ! 🍻
I would tell them calm down.
True
All this could’ve been avoided if the receptionist confirmed the type of room during check -in instead of the guest going up to room only to find out that it isn’t the one she booked.
Good project but there's something missing. Front desk staff did not apply AER acknowledge empathy resolution. Ended up cust getting manager. The calm down thingy triggers customers anger. Its best to apologize for the inconvenience caused to the guest. The phone rep did probe when she didn't get it but still books for standard room instead of deluxe room with sea view lol
how u can asign the room number so fast?
Supposedly don't mention room number when guest booking the room,this is dangerous if u promise bcz all the room is subject to availability
but where is the sea I can see only Mountains. Please correct its really confusing. I have a Interview and was checking about the procedures. I got totally confuse.
How do I download and safe one of these videos?
Calm down!! hahahaha.. Seriously. the video is probably a student-made video presentation for school. Relax.
Bellboy : Ahhhh haaammm ahhh hammmm 😂😂
Guest : candy 😂😂
i know its not perfect,no ones perfect instead do appreciate the others hard works.Moreover,May i kindly request to all those negative comments user to make a video for perfect Hotel Management skills.
That's good
So, is her name Madame Caroot?? I mean, they didn't say her name enough times, so it's difficult to say......
Check in processes was all wrong. Service recovery was extended without further investigation. Not good! 😅
I got one for you. how do you deal with a hotel guest that refuses to use electricity and won't open his own door because, there's a electronic lock on it that requires digital sweep card?
Would give the guest a spade and tell him or her to dig their way into the room 🤣🤣🤣
it's the " thats okay the bellboy needs exercise anyway "😂
she actually ask for a deluxe room .
And its a bit rude to say anything about the staff. I dont know. Something about it. Like whenever I go to hotels I make sure that I give my full respect. Even if it means them having a mistake. Like I would just be like its alright. Mistakes happen and we learn from them.
She forgot to say the price of the rooom!!!
Is it always that the guest has to tip the person. In japan they dont do it. And if thats how guest operation is gonna be like, Id rather work somewhere else.
Everything in this video is so wrong!
Mia Alejandra hello
Why?
which one were wrong ??
agree!
Translation is wrong as well.
lady manager offering dinner at the time of lunch wowwww
Hahaha u guys r so funny
No procedure hhh ?????
Poor communication skills.
Hmmm ....
why so careless
manager conversation is not good ...
I
I know very well how up speak in guest
That's so funny .....when the guy Did aham aham
what's wrong with the pen?
nice a tipping
No one says room no. ...and also no. Of person....it's called pax
Apprciate fr ur effrt... however it can be far bttr
When a personnel wiĺl be talk with a guest then staff will not sit with guest togetherly.
why there was no information of the rate plan / package plan upon booking... and room number should not be disclosed upon reservation.
I think fda is possible to handle that complaint and she didnt have to call the manager.
'Madam Carrot'... just by the looks of it we know that PROBLEM is checking in!
Good try of guest recovery
😍😍😘😘
This is so funny ...Madam Carrot hahaha!
The room no is 326 y u give 126
I would say "Leave the hotel I will not be treated like this" and never come back
You upload in tagalog.
nice :)
I would like to know from where they are!! Poor communication...i have to say this is horrbile!!!!
looks like they all being forced to do this video. :D :D :D
Hahahaha
Before posting negative comments try to understand first the Caption
good vidio calling
Bike parked on Hotel Porch ahhhh...
Nice perfume
Hahahahah wadahek
Give a guest to fill in the check in form
Never say hello......
This is so funny I don't know this kind of service ever 😂😂
First welcome the guest
I think all of comentator is righ,many mistake in this video
1 give gueat wrong room ok that's normal attend on the title of video
2 receptionist not really now how to fix any problem
3 bell boy has make big mistake
So for maneger is right some time if guest do complain abbout room we have to give the guest some free for food
If I were the manager, I would not or never give her a free dinner because is a bad idea, instead, I would give her a free gift bag that includes snacks, and fancy stuff like pens and notes with the hotel logo on it. I maybe suggest giving a free breakfast for a day because it is a buffet.
If I were the guest who make a complaint and had a free dinner, I will have the most expensive steak, a chef's special dish, and a luxury dessert for free, because it is table service with a menu, and people will order more during dinner and dining in hotel always expensive.
Why is everyone speaking like vicky the robot from small wonder?
it happens when u speak a foreign language
Very sad...... Who give the idea of this?
So shook when i saw the first thing the reservationist did omaygawd
Everything in this video
Y bellboy was coughing 😂my god
He is actually fake clearing his throat to indicate the guest to give him a tip.
Still poor procedures 😞
Wtf is it real ???
That woman is not controlling the situation
everything is wrong from reservation to arrival of the guest..tsk.tsk...
Nice try.
Poor video
Bukan "apologies us" tapi "forgive us",, kalau apologize itu kn brpsngn dg subjek "I apologize" bukan lgi "apologies us" yg artinya "memibta maafkan kami"
Hahaha funny carrot 🥕🥕🥕 are they speaking English or learning 😂😂😂😂😂😂😂
So sorry guys. The video is not good
its not a proper to convince the guest at all..first at the front desk its realy wrong my dear..you have to try to fix the problem first before you call ur manager to convnced the satisfaction of your guest..the second manager offer immediately free dinner for the guest
.what the..its realy wrong..theres no proffesionalism at all...
I believe you have a problem? Yes not one but many problems watching this video.
جيد
Seriously??? well, the fact that it went 131k views, hahahahhhaha we're fooled
1 step lost in handling a Reservation, no number guest phone request
Never said okey to The Guest , Never😊
I'm a duty manager in front office for 7 years and all I can tell is this role play or whatever is bullshit.
Mr bean always win
really bad
Reception kok ngomong okay , it's not well
bad
sumandak
seriously?? horrible
Dam u guys so grumby with no welcome smile or treatment !
Job career my
NMN
hi
I don't like it the first part of this video. I have found some mistakes.
1. the bellboy doesn't give you a warm welcome. and even further he never ever asking if he can take out her luggage. for me this service it's horrible. 😕😕👎
Where is confidence? Where is smile? Bad communications. And when the guest check in she need to show her passport or ID. But where is it 😏
Poor service
nothing makes sence
Funny
For any Hilton ww college watching 🤣 some one shoot me 😂