The customer was told her room would be 326 when she called but she didn't notice it was 126 when she checked in...somehow that caught my attention lmao
All this could’ve been avoided if the receptionist confirmed the type of room during check -in instead of the guest going up to room only to find out that it isn’t the one she booked.
Whats wrong with the bell boy? As a bellboy,you are not allowed to that sound for tips. Its depend on the guest whether they want to give the tips or not.
i mean let not forget that this was just a sketch to add to the comedic value of the video think nothing of it. plus let be honest here if you don't tip who serves you when you're financially able to is kind of rude but that's just me.
well done guys.....biar pun banuak kekurangan...sekurang2 ny kamu mencuba...meskipun dlm dunia perhotelan yg sebenar banyak effort lagi yg kamu kena beri....senyummmm memanjang itu yg paling penting dlm FO dept ni haha
Good project but there's something missing. Front desk staff did not apply AER acknowledge empathy resolution. Ended up cust getting manager. The calm down thingy triggers customers anger. Its best to apologize for the inconvenience caused to the guest. The phone rep did probe when she didn't get it but still books for standard room instead of deluxe room with sea view lol
i know its not perfect,no ones perfect instead do appreciate the others hard works.Moreover,May i kindly request to all those negative comments user to make a video for perfect Hotel Management skills.
And its a bit rude to say anything about the staff. I dont know. Something about it. Like whenever I go to hotels I make sure that I give my full respect. Even if it means them having a mistake. Like I would just be like its alright. Mistakes happen and we learn from them.
but where is the sea I can see only Mountains. Please correct its really confusing. I have a Interview and was checking about the procedures. I got totally confuse.
I got one for you. how do you deal with a hotel guest that refuses to use electricity and won't open his own door because, there's a electronic lock on it that requires digital sweep card?
If I were the manager, I would not or never give her a free dinner because is a bad idea, instead, I would give her a free gift bag that includes snacks, and fancy stuff like pens and notes with the hotel logo on it. I maybe suggest giving a free breakfast for a day because it is a buffet. If I were the guest who make a complaint and had a free dinner, I will have the most expensive steak, a chef's special dish, and a luxury dessert for free, because it is table service with a menu, and people will order more during dinner and dining in hotel always expensive.
its not a proper to convince the guest at all..first at the front desk its realy wrong my dear..you have to try to fix the problem first before you call ur manager to convnced the satisfaction of your guest..the second manager offer immediately free dinner for the guest .what the..its realy wrong..theres no proffesionalism at all...
Is it always that the guest has to tip the person. In japan they dont do it. And if thats how guest operation is gonna be like, Id rather work somewhere else.
Bukan "apologies us" tapi "forgive us",, kalau apologize itu kn brpsngn dg subjek "I apologize" bukan lgi "apologies us" yg artinya "memibta maafkan kami"
Never say Hello on the phone this is the basic one mistake starting she has done. no address can't say the room no.. really need to work on this video before you post. please remove and redo it and post it.
I think all of comentator is righ,many mistake in this video 1 give gueat wrong room ok that's normal attend on the title of video 2 receptionist not really now how to fix any problem 3 bell boy has make big mistake So for maneger is right some time if guest do complain abbout room we have to give the guest some free for food
I don't like it the first part of this video. I have found some mistakes. 1. the bellboy doesn't give you a warm welcome. and even further he never ever asking if he can take out her luggage. for me this service it's horrible. 😕😕👎
its not a genuine service first front office desk have to face the problem first then bell boy is not behaving good after taking return gift by guest totally poor video ......
fake video this is completely wrong the energy the staff has the check in procedure was wrong and guarantee the view is false you can only guarantee the room type.
Wtf is this? Youre allowed to charge the payment during c/in or c/out. This kind of video doesnt make sense. During reservation,youre need their names,their contact number and what kind of room. And maybe the reservation number. Suck at all
You guys are acting like poor quality of service, the fda should not direct call the manager however she has to be handled with care first rather than she was looks like dumb in front of the guest.
Are you playing a kids play hotel hotel? Neither of both parties is interested in talking about number of beds types of beds, smoking preference and mainly about the rates. Delete this fake video.
It's the bellboy for me 🤣🤣🤣🤣🤣🤣🤣 Give that guy a medal. 🤣🤣🤣
The customer was told her room would be 326 when she called but she didn't notice it was 126 when she checked in...somehow that caught my attention lmao
Yes, i notice it too. How can the receptionist 1 put madam caroot's reservation from 326 to 126?!
its very simple english but I think its really useful for people with no english skills so they can learn how to deal with people in the hotel
Never tell the room nomber when reservation to the guest..!
Yes true
Not sure the purpose of the video but it is certainly fits to what NOT to do at Front Office
Telling them to calm down isn't the brightest thing to do...
All this could’ve been avoided if the receptionist confirmed the type of room during check -in instead of the guest going up to room only to find out that it isn’t the one she booked.
The bellboy needs an exercise anyway 🤣🤣🤣 love it 👏
😆😆😆
🤣🤣🤣🤣🤣🤣
as a chubby guy i felt that in mah soul 😭
Calm down!! hahahaha.. Seriously. the video is probably a student-made video presentation for school. Relax.
Whats wrong with the bell boy? As a bellboy,you are not allowed to that sound for tips. Its depend on the guest whether they want to give the tips or not.
Hahaha and that's what made my day lolz
Well the tip should be given. Many hotels even have it included in the taxes. Too bad some people don't tip the groom 🤦♀
i mean let not forget that this was just a sketch to add to the comedic value of the video think nothing of it. plus let be honest here if you don't tip who serves you when you're financially able to is kind of rude but that's just me.
Supposedly don't mention room number when guest booking the room,this is dangerous if u promise bcz all the room is subject to availability
well done guys.....biar pun banuak kekurangan...sekurang2 ny kamu mencuba...meskipun dlm dunia perhotelan yg sebenar banyak effort lagi yg kamu kena beri....senyummmm memanjang itu yg paling penting dlm FO dept ni haha
Everything in this video is so wrong!
Mia Alejandra hello
Why?
which one were wrong ??
agree!
Translation is wrong as well.
Bellboy : Ahhhh haaammm ahhh hammmm 😂😂
Guest : candy 😂😂
I'm now cross eyed from attempting to read that tiny font. Lawsuit time!
Good project but there's something missing. Front desk staff did not apply AER acknowledge empathy resolution. Ended up cust getting manager. The calm down thingy triggers customers anger. Its best to apologize for the inconvenience caused to the guest. The phone rep did probe when she didn't get it but still books for standard room instead of deluxe room with sea view lol
how u can asign the room number so fast?
Poor communication skills.
i know its not perfect,no ones perfect instead do appreciate the others hard works.Moreover,May i kindly request to all those negative comments user to make a video for perfect Hotel Management skills.
That's good
And its a bit rude to say anything about the staff. I dont know. Something about it. Like whenever I go to hotels I make sure that I give my full respect. Even if it means them having a mistake. Like I would just be like its alright. Mistakes happen and we learn from them.
what's wrong with the pen?
but where is the sea I can see only Mountains. Please correct its really confusing. I have a Interview and was checking about the procedures. I got totally confuse.
it's the " thats okay the bellboy needs exercise anyway "😂
So, is her name Madame Caroot?? I mean, they didn't say her name enough times, so it's difficult to say......
Check in processes was all wrong. Service recovery was extended without further investigation. Not good! 😅
'Madam Carrot'... just by the looks of it we know that PROBLEM is checking in!
she actually ask for a deluxe room .
why there was no information of the rate plan / package plan upon booking... and room number should not be disclosed upon reservation.
lady manager offering dinner at the time of lunch wowwww
I would like to know from where they are!! Poor communication...i have to say this is horrbile!!!!
That's so funny .....when the guy Did aham aham
How do I download and safe one of these videos?
I got one for you. how do you deal with a hotel guest that refuses to use electricity and won't open his own door because, there's a electronic lock on it that requires digital sweep card?
Would give the guest a spade and tell him or her to dig their way into the room 🤣🤣🤣
If I were the manager, I would not or never give her a free dinner because is a bad idea, instead, I would give her a free gift bag that includes snacks, and fancy stuff like pens and notes with the hotel logo on it. I maybe suggest giving a free breakfast for a day because it is a buffet.
If I were the guest who make a complaint and had a free dinner, I will have the most expensive steak, a chef's special dish, and a luxury dessert for free, because it is table service with a menu, and people will order more during dinner and dining in hotel always expensive.
its not a proper to convince the guest at all..first at the front desk its realy wrong my dear..you have to try to fix the problem first before you call ur manager to convnced the satisfaction of your guest..the second manager offer immediately free dinner for the guest
.what the..its realy wrong..theres no proffesionalism at all...
I would say "Leave the hotel I will not be treated like this" and never come back
No one says room no. ...and also no. Of person....it's called pax
Is it always that the guest has to tip the person. In japan they dont do it. And if thats how guest operation is gonna be like, Id rather work somewhere else.
Bukan "apologies us" tapi "forgive us",, kalau apologize itu kn brpsngn dg subjek "I apologize" bukan lgi "apologies us" yg artinya "memibta maafkan kami"
😍😍😘😘
Never say Hello on the phone this is the basic one mistake starting she has done. no address can't say the room no.. really need to work on this video before you post. please remove and redo it and post it.
This is so funny I don't know this kind of service ever 😂😂
Hmmm ....
why so careless
manager conversation is not good ...
I
I know very well how up speak in guest
Good try of guest recovery
I think all of comentator is righ,many mistake in this video
1 give gueat wrong room ok that's normal attend on the title of video
2 receptionist not really now how to fix any problem
3 bell boy has make big mistake
So for maneger is right some time if guest do complain abbout room we have to give the guest some free for food
looks like they all being forced to do this video. :D :D :D
Hahahaha
The room no is 326 y u give 126
Poor video
I think fda is possible to handle that complaint and she didnt have to call the manager.
Hahaha u guys r so funny
seriously?? horrible
really bad
I'm a duty manager in front office for 7 years and all I can tell is this role play or whatever is bullshit.
This is so funny ...Madam Carrot hahaha!
No procedure hhh ?????
I don't like it the first part of this video. I have found some mistakes.
1. the bellboy doesn't give you a warm welcome. and even further he never ever asking if he can take out her luggage. for me this service it's horrible. 😕😕👎
When a personnel wiĺl be talk with a guest then staff will not sit with guest togetherly.
That woman is not controlling the situation
Where is confidence? Where is smile? Bad communications. And when the guest check in she need to show her passport or ID. But where is it 😏
its not a genuine service first front office desk have to face the problem first then bell boy is not behaving good after taking return gift by guest totally poor video ......
fake video this is completely wrong the energy the staff has the check in procedure was wrong and guarantee the view is false you can only guarantee the room type.
Wtf is this? Youre allowed to charge the payment during c/in or c/out. This kind of video doesnt make sense. During reservation,youre need their names,their contact number and what kind of room. And maybe the reservation number. Suck at all
good vidio calling
Apprciate fr ur effrt... however it can be far bttr
First welcome the guest
1 step lost in handling a Reservation, no number guest phone request
hey, first u learn to speak English and start solving others problems..pls dont watch this video guys...your language will get spoiled
Very sad...... Who give the idea of this?
Poor service
So sorry guys. The video is not good
Never say hello......
everything in this video is so wrong!!!
Hahaha funny carrot 🥕🥕🥕 are they speaking English or learning 😂😂😂😂😂😂😂
You upload in tagalog.
Nice perfume
nice a tipping
You guys are acting like poor quality of service, the fda should not direct call the manager however she has to be handled with care first rather than she was looks like dumb in front of the guest.
Give a guest to fill in the check in form
Before posting negative comments try to understand first the Caption
Are you playing a kids play hotel hotel? Neither of both parties is interested in talking about number of beds types of beds, smoking preference and mainly about the rates. Delete this fake video.
bad
THE VIDEO IS DISTURBING!!!!!
everything is wrong from reservation to arrival of the guest..tsk.tsk...
Lmfao that front desk agent getting scared of a asian lady lol quit alreadyp
I believe you have a problem? Yes not one but many problems watching this video.
Hahahahah wadahek
Worst video I've ever seen. She tells the guest to calm down???!!!
Wtf is it real ???
nothing makes sence
So shook when i saw the first thing the reservationist did omaygawd
Why is everyone speaking like vicky the robot from small wonder?
it happens when u speak a foreign language
Yeah calm down women no need to yell don't ever come to a hotel all mad we will kick you out.
Y bellboy was coughing 😂my god
He is actually fake clearing his throat to indicate the guest to give him a tip.
nice :)
Nice try.
Dam u guys so grumby with no welcome smile or treatment !
Bike parked on Hotel Porch ahhhh...
Everything in this video
Front office manager become a hotel manager. Shame on u
Never said okey to The Guest , Never😊