If I were the manager, I would not or never give her a free dinner because is a bad idea, instead, I would give her a free gift bag that includes snacks, and fancy stuff like pens and notes with the hotel logo on it. I maybe suggest giving a free breakfast for a day because it is a buffet. If I were the guest who make a complaint and had a free dinner, I will have the most expensive steak, a chef's special dish, and a luxury dessert for free, because it is table service with a menu, and people will order more during dinner and dining in hotel always expensive.
As a night auditor and receptionist, I found myself being forced to tell some irritating guests to " calm the fu#k down " in similar situations. It works as a charm ! 🍻
The customer was told her room would be 326 when she called but she didn't notice it was 126 when she checked in...somehow that caught my attention lmao
Never say Hello on the phone this is the basic one mistake starting she has done. no address can't say the room no.. really need to work on this video before you post. please remove and redo it and post it.
Bukan "apologies us" tapi "forgive us",, kalau apologize itu kn brpsngn dg subjek "I apologize" bukan lgi "apologies us" yg artinya "memibta maafkan kami"
Are you playing a kids play hotel hotel? Neither of both parties is interested in talking about number of beds types of beds, smoking preference and mainly about the rates. Delete this fake video.
I got one for you. how do you deal with a hotel guest that refuses to use electricity and won't open his own door because, there's a electronic lock on it that requires digital sweep card?
Robinson Jennifer Thomas Cynthia Perez Steven
1 step lost in handling a Reservation, no number guest phone request
Bellboy : Ahhhh haaammm ahhh hammmm 😂😂 Guest : candy 😂😂
what's wrong with the pen?
I'm a duty manager in front office for 7 years and all I can tell is this role play or whatever is bullshit.
Why did she call the manager? she was supossed to look for a solution 😄
Yeah calm down women no need to yell don't ever come to a hotel all mad we will kick you out.
If I were the manager, I would not or never give her a free dinner because is a bad idea, instead, I would give her a free gift bag that includes snacks, and fancy stuff like pens and notes with the hotel logo on it. I maybe suggest giving a free breakfast for a day because it is a buffet. If I were the guest who make a complaint and had a free dinner, I will have the most expensive steak, a chef's special dish, and a luxury dessert for free, because it is table service with a menu, and people will order more during dinner and dining in hotel always expensive.
I would say "Leave the hotel I will not be treated like this" and never come back
I would not help her because she is so rude and disrespectful
It's the bellboy for me 🤣🤣🤣🤣🤣🤣🤣 Give that guy a medal. 🤣🤣🤣
The bellboy needs an exercise anyway 🤣🤣🤣 love it 👏
😆😆😆
🤣🤣🤣🤣🤣🤣
as a chubby guy i felt that in mah soul 😭
she actually ask for a deluxe room .
'Madam Carrot'... just by the looks of it we know that PROBLEM is checking in!
NEVER tell the guest to calm down. And don't deny their complaints. If it's a manageable situation, just do it and avoid further conflicts
As a night auditor and receptionist, I found myself being forced to tell some irritating guests to " calm the fu#k down " in similar situations. It works as a charm ! 🍻
I would tell them calm down.
True
Give a guest to fill in the check in form
First welcome the guest
Lmfao that front desk agent getting scared of a asian lady lol quit alreadyp
it's the " thats okay the bellboy needs exercise anyway "😂
Becausw what? Because he's fat ? Thats why he get a candle ?
That's so funny .....when the guy Did aham aham
The customer was told her room would be 326 when she called but she didn't notice it was 126 when she checked in...somehow that caught my attention lmao
Yes, i notice it too. How can the receptionist 1 put madam caroot's reservation from 326 to 126?!
The Madam acts like uneducated when she got angry😁
ruclips.net/video/zlcOqw1jAnE/видео.html
Here’s how!! ruclips.net/video/zlcOqw1jAnE/видео.html.
Check in processes was all wrong. Service recovery was extended without further investigation. Not good! 😅
Good try of guest recovery
😍😍😘😘
лоханулась админша, а эта клиентка как истеричка себя повела, хочешь лучше? так плати
Before posting negative comments try to understand first the Caption
Jdkdkdkdkoekdo
Hahahahhahahah
MIssleading...
NMN
The room no is 326 y u give 126
Never say Hello on the phone this is the basic one mistake starting she has done. no address can't say the room no.. really need to work on this video before you post. please remove and redo it and post it.
why there was no information of the rate plan / package plan upon booking... and room number should not be disclosed upon reservation.
Жёлтый шрифт пососный
Horrible video 😆
Supposedly don't mention room number when guest booking the room,this is dangerous if u promise bcz all the room is subject to availability
🤣🤣🤣🤣🤣
Y bellboy was coughing 😂my god
He is actually fake clearing his throat to indicate the guest to give him a tip.
omg, all is wrong..
So sorry guys. The video is not good
Where is confidence? Where is smile? Bad communications. And when the guest check in she need to show her passport or ID. But where is it 😏
Bukan "apologies us" tapi "forgive us",, kalau apologize itu kn brpsngn dg subjek "I apologize" bukan lgi "apologies us" yg artinya "memibta maafkan kami"
Hahaha funny carrot 🥕🥕🥕 are they speaking English or learning 😂😂😂😂😂😂😂
Wav
Are you playing a kids play hotel hotel? Neither of both parties is interested in talking about number of beds types of beds, smoking preference and mainly about the rates. Delete this fake video.
I got one for you. how do you deal with a hotel guest that refuses to use electricity and won't open his own door because, there's a electronic lock on it that requires digital sweep card?
Would give the guest a spade and tell him or her to dig their way into the room 🤣🤣🤣