I have 2 questions, so let's say Im offering a full refund within 14 days if the customer is unhappy with the product. So I need the customer to return the product back at his own expenses, if I don't offer shipping on returns myself, right? And let's say I refund the customer his $25 he paid for a printed t-shirt that cost $12 to make by Printful, so does that mean I only lose those $12 for the production or is there more to it?
Can you provide more granular info on refunds and returns? For instance, if a purchaser wants to return a shirt because it doesn't fit, do they send it to me or to Printful? What is the difference in process if they want their money refunded or if they want to exchange it for a different size?
How you handle returns and exchanges is completely up to you. While we don't accept exchanges for the wrong sizes ordered, you can. In such cases, you can instruct your customer to send the item back to you or our facility. If the order is sent back to us, we'll notify you of the return and keep it in our warehouse for 30 days. 🙂 We have policy templates available that you can copy and add to your store right here ➡️ www.printful.com/blog/top-5-printful-policies-your-store-should-copy
@@Noenkyfonky We figured this out for ourselves. If the customer wants to return an item that doesn't fit or for any other reason that isn't "covered" by Printful, we have them ship the returned item directly (at their expense) to us, then we either refund the money or provide a replacement item. We then keep the returned item and sell at our garage sale, give as a gift to family, etc. We amended our disclosures on the site to reflect how our return policy works.
@@PrintfulCustomPrinting We figured this out for ourselves. If the customer wants to return an item that doesn't fit or for any other reason that isn't "covered" by Printful, we have them ship the returned item directly (at their expense) to us, then we either refund the money or provide a replacement item. We then keep the returned item and sell at our garage sale, give as a gift to family, etc. We amended our disclosures on the site to reflect how our return policy works.
Suppose a customer returns a product because he ordered a wrong size. Now he wants and exchange and as a business owner, I tell him to return the product to printful's facility and I place a new order for him, of the desired size. Now, the product which was returned to printful, do you guys re-ship that product to a new customer, a customer who wants the exact product, in the same size. Do you guys print a new label and re ship that product to new customer?
Hi! We hold the product for 30 days from the moment it was returned and if no action is taken from the storeowner regarding the returned order, we donate it to the charity. However, if the order is returned and you wish to ship it to a different customer, you can do so through your Printful dashboard's "Orders" section! 😊
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date. You can report problems with an order through your Printful dashboard or reach out to our Customer Support directly through email - support@printful.com.
Hi, David! The refund process is the same as the for the reshipments - it's one of the solutions that can be offered in case of an error on our side. 🙂
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What else would you like to know about how Printful handles returns and refunds? 📦
If the product is damaged or is poor quaility, does the customer pay for shipping when returning or is it free returns?
Great way. Thanks printful
Glad it was helpful!
I have 2 questions, so let's say Im offering a full refund within 14 days if the customer is unhappy with the product. So I need the customer to return the product back at his own expenses, if I don't offer shipping on returns myself, right? And let's say I refund the customer his $25 he paid for a printed t-shirt that cost $12 to make by Printful, so does that mean I only lose those $12 for the production or is there more to it?
Hi! That would depend on the Return policy you have set for your store. :)
@@PrintfulCustomPrinting I just would like to know what money Im losing on returns that go to charity at the end :o
Can you provide more granular info on refunds and returns? For instance, if a purchaser wants to return a shirt because it doesn't fit, do they send it to me or to Printful? What is the difference in process if they want their money refunded or if they want to exchange it for a different size?
Have you overcome this problem?
How you handle returns and exchanges is completely up to you. While we don't accept exchanges for the wrong sizes ordered, you can. In such cases, you can instruct your customer to send the item back to you or our facility. If the order is sent back to us, we'll notify you of the return and keep it in our warehouse for 30 days. 🙂
We have policy templates available that you can copy and add to your store right here ➡️ www.printful.com/blog/top-5-printful-policies-your-store-should-copy
Do you guys re-ship the returned product to the new customer, by printing a new label for the new customer?
@@Noenkyfonky We figured this out for ourselves. If the customer wants to return an item that doesn't fit or for any other reason that isn't "covered" by Printful, we have them ship the returned item directly (at their expense) to us, then we either refund the money or provide a replacement item. We then keep the returned item and sell at our garage sale, give as a gift to family, etc. We amended our disclosures on the site to reflect how our return policy works.
@@PrintfulCustomPrinting We figured this out for ourselves. If the customer wants to return an item that doesn't fit or for any other reason that isn't "covered" by Printful, we have them ship the returned item directly (at their expense) to us, then we either refund the money or provide a replacement item. We then keep the returned item and sell at our garage sale, give as a gift to family, etc. We amended our disclosures on the site to reflect how our return policy works.
Suppose a customer returns a product because he ordered a wrong size. Now he wants and exchange and as a business owner, I tell him to return the product to printful's facility and I place a new order for him, of the desired size. Now, the product which was returned to printful, do you guys re-ship that product to a new customer, a customer who wants the exact product, in the same size. Do you guys print a new label and re ship that product to new customer?
Hi! We hold the product for 30 days from the moment it was returned and if no action is taken from the storeowner regarding the returned order, we donate it to the charity. However, if the order is returned and you wish to ship it to a different customer, you can do so through your Printful dashboard's "Orders" section! 😊
how to i submit a claim?
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date. You can report problems with an order through your Printful dashboard or reach out to our Customer Support directly through email - support@printful.com.
I don’t see where you discuss refunds as in the title of this video, you only discussed replacements and returns. Please describe refund process
Hi, David! The refund process is the same as the for the reshipments - it's one of the solutions that can be offered in case of an error on our side. 🙂
My package was delivered to the wrong address and marked as delivered. Printful will not do anything to help.
Hi! I'm sorry to hear that your package was misdelivered! Please check in with our support team via e-mail support@printful.com, we'll look into it! 🙂