Delta 767-300 Comfort Plus isn’t what you think it is
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- Опубликовано: 13 янв 2022
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Delta Comfort Plus on the 767-300/ER is one of those kinds of airline products that sounds great (in theory), but doesn’t quite live up to the name.
This is a full review of my experience on Delta flight number 820 from San Diego to Atlanta in December 2021. I chose Comfort Plus (sort of like Premium Economy) for this segment, and if I had to do it all over again, I probably would have saved the money and went with basic economy instead.
I had seat number 16A for this 4 hour flight, and the aircraft registration was N195DN. And yes, the Goldfish were spectacular (as all Goldfish are).
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On the Delta app it does not promise a luxury flight. It gives the exact picture & description of everything that Delta Comfort Plus including inches of leg room & reclining. On an only 4 hour flight Delta states that flyers get a snack, not a dinner. That's why it's not expensive. Any misconceptions are purely from the customer that didn't read the description.
Comfort plus is not premium economy its just an extra legroom seat with free alcohol. Premium Economy is marketed Delta Premium Select.
Still though, to most people, paying extra for an economy seat with a few extra perks does make it seem like they’re getting “premium” economy. The whole naming and branding thing is really confusing.
@@sanspotter Purposely, of course. The more confusion, the better for the airlines.
On domestic markets it is considered their premium economy. I will say it is very different from extra seats on UA and AA as it IS its own cabin and it is a different seat type.
Might not be as fancy as some other premium products, but man I'd take that 2 x 3 x 2 config over pretty much any other one
Gotta love the 767! 2-3-2 is pretty much the perfect layout.
@@sanspotter definitely! You can't beat that layout.... I recently flew DL 763 from jfk to lax. I was actually looking forward to it, but the fact that you can't get a decent snack on board (not even buying it) made the experience not very good. Next time? A pre departure meal is a must.
I'm 99% sure no one has ever called Comfort+ "Premium Economy" 😆 (especially because Delta does have a proper Premium Economy product and never sells C+ as that). C+ is basically the same as AA's Main Cabin Extra and UA's Economy Plus. When I first saw this video, I thought it was going to be one of Delta's actual Premium Economy seats on a domestic route, but that gets marketed and sold as Comfort+.
I think people can be overly positive about DL and they need more criticism (saying this as a Platinum Medallion), but this one kinda missed the marked. Your expectations were way off and never really aligned with how C+ is usually marketed.
They actually do sell C+ as their Premium Select seats on all domestic flights operated by the 767-400, A350, A330neo and select 763 and 332/3 flights that are equipped with the product.
@@jasoncassady6286 But the key is that it's sold as Comfort+, not PS. Flew their A350 between DTW and LAX last year. Got upgraded right away to their PS seats but it was marked as Comfort+, and the typical Comfort+ seats are marked as Preferred if there are Premium Select/Economy seats. Delta only sells Premium Select on international routes.
American is the same way. Flew their 787 and their Premium Economy seats were sold as MCE.
The point of this video was that most people (not frequent flyers) have no idea that Comfort Plus isn’t premium economy. Since when is paying for a better economy experience not “premium economy”? I knew I was taking a risk titling this one the way I did, but I’m basically calling delta out for having a confusing product naming scheme. 😄
@@sanspotter I feel like those same people are the ones who buy basic economy and then are shocked when they can't sit with their family and all have middle seats throughout the cabin. I know flying these days requires more research, but also these products didn't appear overnight. Maybe I'm just a mean grump, but I feel like many of the complaints, whether about Spirit, Southwest, or Delta, come from people who didn't take a few minutes to Google what they were getting.
Now if you want a real scam, target the "preferred" seats the airlines have. Where they are literally the same economy seats (no extra legroom outside of the exit row) but cost extra unless you're a Silver Medallion (or higher) simply because they're at the front of the cabin. I don't mind the airlines having preferred seats for elites, but selling them to the general public seems like a money grab.
@@sanspotter thank you for the clarification. I was about to call you out on this but when you put it this way I agree. You left out the part that Delta discontinued premium snacks for C+ upon the onset of the pandemic.
I flew this class of service as couple weeks ago and they boarded comfort+ right after first class and before medallion and we got some ‘premium’ snacks like chips and stuff out of a basket. I was happy with it. It was SFO to MSP.
Yeah, if you know what to expect going into it, it’s not a bad product. Perfectly fine for 3-4 hour flights!
The first time I was in comfort plus, it was in a bulkhead, aisle seat with the middle seat empty. Not only was it comfy and roomy, but it felt pretty great - no complaint at all. ;-)
Love the videos Scott! One of the best aviation channels on RUclips!
When I flew Delta from the US to Japan and back in Nov 2019, the Comfort+ seats were much wider and more padded and I’ve seen a few other sources state that Comfort+ gets the Business class meal options. Is that just on international flights or on Airbus or other Boeings?
Always enjoy watching your stuff. Well written.
Thanks so much! 👊🏻
Comfort+ isn't Premium Economy, you should update the title...
Technically, you are correct. Premium Select is the “true” DL premium economy product. The problem (and the entire point of this video) is that most people think that Comfort Plus *is* premium economy. I mean, since when is paying extra for a better economy seat not premium economy?
@@sanspotter understand your point, it's a good thing to clarify with travelers.
Not surprising, American 'Premium Economy' is the same way. I'm flying this route on the B764 in Delta One, I can't wait to get my box of snacks :) lol
But at least you’ll have a lie flat seat to lay down and cry in afterwards. 🤣 Enjoy the flight! No, you won’t be fed very well, but the seat itself is pretty awesome.
Delta Premium Select is Delta’s true premium economy, believe it’s only on their A350’and A330 Neos, & updated 767s). I flew in it on an A350 from PVG to DTW back in 2018 it was excellent. It’s better than their domestic first class (at least Pre-shamdemic it was)
Yeah, I’ve done A350 premium select as well. It’s nice! The point of this video was to help make people (non frequent flyers) aware that paying extra for a better economy seat isn’t always “premium economy”.
I've flown premium select pre and during covid.
There was a MASSIVE reduction in service...like the meal being a small oven tray covered thing, a small salad and a gas station cookie.
@@badgerattoadhall doesn’t surprise me 🤷♂️🤦♂️
@@mattg7372 basically it was a premium select seat and nothing else. disposable utensils, plastic cups, coach meals. yeah.
😂😂😂😂 shamdemic is right
I booked my flight from SFO to JFK in May and I’ve been watching your delta flight reviews! Im on a 737-300 so it sounds like I won’t get the brand new business class model. I currently have economy and considering just doing the comfort plus. What are your thoughts? Also, great stuff you’re putting out there!
Nice video once again Thanks Scott 👍
Thanks Robert! And you’re very welcome! 👊🏻
Scott is correct reasoning this version of premium economy is not what you want on a LONG flight to Europe. We experienced it twice on a round trip and man it was not comfortable, it was miserable. I’ll be on the lookout for the A350 experience in the future.
Definitely do the A350 (or 767-400) next time! It’ll be a completely different (better) experience.
The quality of your video is impressive. I booked comfort + for the free alcohol.
Did you mention the complimentary alcohol, beer, and wine that’s offered in Comfort+??
What are you saying? Got to be buzzed to the max to enjoy those few perks? I get it!
They need to be clear about the difference between Premium Economy and Economy Plus. Premium Economy has a proper wide seat, while Economy Plus just gives you legroom.
Yeah, the naming conventions the airlines are using to describe some of these products certainly muddies the water. I’ve got the same beef with Apple for making everything “Pro”. 😄
I’m flying this class in March I had an unused credit with them so I decided to use it for an international flight to Portugal
I’m ok with it being subpar 😂 I just wanted to use that credit it saved me a lot of money
That’s not premium economy. “Premium Select” is the actual delta premium economy which can be found on their 767-400ERs, a330neos, a350s and now a330s. Comfort+ is just economy with extra legroom which is on all of their planes
Which is kind of the point I was trying to make (but perhaps failed miserably at 😅). Most people (non frequent flyers and AvGeeks) don’t know the difference and expect something much nicer when choosing to spend more on a better product.
Hey Scott, long time no talk! Just about to start watching the video. I and the Mrs returned from TPA last week, we have been in Naples FL almost entire December, so we are back in business LOL. Now waiting for Japan to reopen but if not then next stop Maui!
Hey John! Glad to know you’re still traveling! Yeah, Japan might be a while, but Maui is ready and waiting. 😆
Flown LHR-ATL-LHR in that exact configuration a while ago. Just as much of a premium experience as you depict. Lovely, mumsy cabin crew, but seat, provisions and, well, everything else are not a patch on BA or Virgin.
DL crews seem to be hit or miss these days as well, so it’s good that you had a good experience in both directions!
During 2020 and the beginning of 2021, those flying Delta in Comfort Plus boarded last due to social distancing when boarding
Oof. Can’t imagine paying more to board last!
first, thanks for the shoutout! second, i really dislike the DL 767-300 even in their retrofitted Delta One product, mostly because those planes are poorly maintained/so old that the overall experience in every cabin suffers. the 757-400 that's retrofitted seems to be a step up, as well as the Airbus models you called out. Glad you made it safely though!
You’re very welcome - and thanks to you for the support! My next video is actually going to be about Delta One on the 767-300, and for what it was (a lie flat seat on a domestic flight from ATL to SAN), it was fine. The food though! It’s like they’ve totally given up and are hoping that nobody will notice…
@@sanspotter my partner has abandoned his meal once or twice because it was that bad to him (I’ll always eat the bread though) We fly the 767-300 cross country from New York to SF a few times a year and have experienced broken chairs, parts of the plane taped (like you’ve shown) and broken IFE screens. I think it’s mostly luck of the draw with the age/quality of plane you’ll get 😬
@@sanspotter Delta is selling the One seats on this 767-300 between PHX-ATL for $800! I got my Comfort+ for about $450. The leg room alone for my height is worth the extra $100 IMO.
They usually say they have snack boxes for purchase economy but i have not seen flight attendants offer them. They must only be upon request. I don’t understand why delta is trying to hide the buy on board menu.
There was no mention of them being offered on this flight. Which is unfortunate because I totally would’ve took them up on it.
Better to go in Economy and using the saving to buy lounge access before the flight?
I had a comfort+ ticket from ATL to TPA recently on a 767 and I had a middle isle 2x2 seat config, with a full reclining chair and leg rest… weird how the same plane can be so different
One of your best!
love your commentary
Thanks Ashwani!
The good thing is that the 763’s are getting an actual premium economy product during the next 2 years. So you should try to do a proper one when you get the chance to fly on a refitted aircraft!
Has San Diego Internation started on the renovation of Terminal 1 yet? I heard that it was to begin soon.. Love the reviews. Keep them coming.
I don’t think Delta markets this as premium economy. It’s called Comfort+ which is basically an extra legroom economy seat on most airlines. There’s normally another cabin that slots above the extra legroom seats which is called PY.
Beautiful
Great review! Goldfish for a second course! Good times!! :)
Life is always better with Goldfish! 😆
Great advice Sir. Thanks 🙏
You’re very welcome Charles!
@@sanspotter 😁❤️
I think Delta service can only be fancy on the routes they select fancy to be a part of the experience. On the others you pay the same you just don't get fancy. I did used to like them very much however. Thanks as always Scot, your vlog accompanied my morning coffee perfectly.
You’re very welcome! A bitter review for a bitter drink. ☕️😅
@@sanspotter 😀
Love your videos man I remember when you had only 1.1k subscribers great for you. Was wondering it be cool if you did an air Canada and west jet comparison like you did Korean air and asiana
After experiencing a red-eye transcon on this plane type, good god I gotta agree
"Let's be honest this is basically economy class". Exactly Comfort Plus IS economy same everything just more legroom. To be clear on other flights Delta does have an upgraded Premium Economy. If your ticket is for comfort plus that isn't it. It is economy with more legroom. For those of us 6 ft+ it is the bare minimum. Food, seats, IFE, everything is is exactly economy but with the seats having a longer pitch.
Yeah the issue is those 767-300s are old and outdated, so none of the upgrade classes are as nice as they are on the newer Delta planes. This is mostly about the route. Those planes are on the less traveled routes, so if you are doing one of those, you're stuck with the 767-300 -- you probably don't have a choice on Delta. The biggest benefit to Comfort+ is the 2 seat config on the sides. If you are traveling as a couple it's nice to not be stuck with one middle seat or someone between the two of you.
If you want staying power with oatmeal toss in a few nuts or a small dab of butter. Something with a few fat grams helps you feel full longer.
tbh a little research would have shown, that premium select is premium eco :D that is just eco plus with more legroom
I flew on an old delta 767 not sure if it was a 300 -200 , in basic economy from Detroit to Amsterdam it was a nightmare 🤪
Delta ain’t what they used to be. 😆
I am a Platinum Medallion so pretty much all my flights are in Comfort+, with few lucky Delta One upgrades. Your medallion status does not matter when it comes to boarding. If you are Comfort+, you will board with all Comfort+ passengers. Status does not matter.
Comfort Plus is not the same as Premium Economy, it is 2 different seatings areas
Scott’s bald head is a real inspiration
Not sure how to respond to this. 😅
@@sanspotter mention how inspiring it is in your next video… I DARE you 😂😂😂
Enjoyed 👍👍👍👍👍
'Me thinks' that it's all about what you can do with the difference in cost to maximize the quality of the overall journey. You can pay for first class and an 8 oz meal and an alcoholic drink... or premium economy with minimally larger seat with free bottled water... or just go coach and spend the money you save on hotel accommodations or whatnot. If you can get by without flying domestically you may wanna just drive, stay in mid classed hotels, and eat quite well for the same price. Remember... those sitting in the front are spending $thousands to get there.
Comfort+ sure as hell beats main cabin. Worth it. Get 1st class tho if you can.
Just wanted to add that the 767-300’s that are being used Internationally, at least, are being configured with an actual premium economy, the same seen on the A350
That’s good to know! They must be all 767-400s then, because I’m aware of only one 763 that has been updated (sort of).
@@sanspotter About 8 of the 300’s have PS. Should be 20ish by Summer.
I'm just here for your humour theses days rather than the review, US domestic products really don't impress me that much but the way you review them is hilarious so don't ever loose your sense of humour👍
Thanks! US airlines aren’t all that great in general, but they do provide lots of fun talking points for the videos. 😄
Does delta still use the 767-300 on many international routes? I’ve seen mainly their 330’s and 350’s these days. Maybe out of jfk.
They come and go. Delta tweaks and modifies their schedules often, so even if there aren’t many 767s on internal routes today, it could be a completely different situation a few months from now.
Just had flights in November and December from JFK to MAD (Madrid) and BCN (Barcelona) to JFK and they both were on the 767-300 😬
Oh no gold fish (I’m watching after I watched the delta a220 den-slc
Funny I flew ATL-SEA on a B767-400ER and decided to say screw it and go "Economy +" Only for it to basically be a domestic first class seat, best flight of my life! Though the lie flats would've been fun!
They use to let you order food. I wonder when they took it out. This sucks I have a euro trip plan via comfort +
like your work
Thank you! 👍🏻👍🏻
Premium Economy seems to vary a lot between airlines much more than Economy and Buisness either side.
Cross country with extra legroom and free alcohol? Count me in.
Unless I'm mistaken, you weren't in premium economy (aka Premium Select), but just economy with more legroom, aka Comfort+. That's why the seats are the way they are, and why it's 2-3-2 (width of seat identical to basic economy).
And dude, are you comparing international premium economy on international carriers with an American carrier's economy+ (econ with more leg room), on a domestic flight....? They're not in the same category, my friend ;-)
Yeah that’s not premium economy…. That’s just regular c+.
Economy comfort is an upgraded level in the economy class ,yet not a premium seat !!! Lol Premium economy is the 1st class of the economy class & it's next to business class !! 1st class,( some don't have 1st class anymore even ! ) business class ,then premium ( premium economy ),economy comfort ,or plus ,or de light ( virgin Atlantic. I loved it !! ) it's an upgrade economy class then main cabin economy ,basic economy ( some use different names ! ) ! 💜🥁🐉🎤🎶✈️🎃💞
💚
Hello Sanspotter Aer lingus has started its new route please review this soon
Jack
Comfort plus its not premium economy, its economy with extra space.
I will use United airlines because it Will be easier to explain the diferent classes.
1) United economy
2 United economy plus (economy with extra space)
3) United primium plus (real premium economy)
4) United polaris business ( business class or first domestic)
In these video you flew with the option 2 economy plus no option 3 premium economy.
Yeah, that makes sense. I just think that the airlines are digging themselves a hole by offering economy products with more perks but saying its wrong to call it premium economy.
@@sanspotter totally agree with you, airlines are making all these tricks to sell more and at the end we the paseengers if we dont get more information before fly we will get a dissapoinment. Great video btw. 👍
Starbucks oatmeal is really good, now just imagine they had a chicken and rice flavor pack.
10:02 seat number pls ?
16A 👍🏻
Next flight up Atlanta to West Palm Beach on Delta Airlines
Actually no. I’m not going to make a video about that one. Too dull of a flight! 😄
HAHAHAHAHA you were WRONG! Stop spoiling future videos, how many times to me and several other people have to say that?!
@@sanspotter maybe do a video to Omaha or leaving Omaha
This premium economy supposed be an old school style, how was the catering on board?
404 catering not found. 😆
@@sanspotter Next time could you show me the Boeing 757
I wanted video of how far the seat reclines , it the only thing I care about
It’s a regular economy seat (with the same amount of recline).
The only plus on Delta comfort plus is the free drink
i guess tape fixes everything
Especially red red tape. 😄
Yeah 😂😂
You should try SAS Prem Economy, probably one of the best overall product in its class because it even has lounge access included alongside a very very generous amount of points accrual on SAS
I’m definitely going to try that once it becomes easier to travel to and from Europe. I’ve heard many great things about it!
Yeah definitely a far throw from United’s actual premium economy on certain transcon routes, but hey, at least they give those Biscoff biscuits (I hope).
Believe it or not there were no Biscoff cookies served on this flight. 😱
Wait... baby they offered juice and soda, delta comfort servs alcohol
Hi Scott L., Always watch your videos. So good ..... #Mark #PalmSprings
Well, it is Economy Class.
Great video Scott, but cmon Delta? The words premium and comfort don’t correlate to this plane experience. Not much better than a 737 it seems?
You’re exactly right Jo! If anything, Delta is learning how to be extremely consistent from one aircraft to the next. 😆
I don't believe Delta is using the term "premium" on these seats, they have a little more extra leg room and I've flown them on TATL flights and it does make a difference. They do have another type of premium economy seat that is bigger and it is usually used on international flights.
what a disaster, these days have been ugly. I hope delta does something with those old 767, there are not bad, but at least refurbishing
By the way, if you want to check a very good economy, go for Japan airlines on their 787, is the best I tell you!
Yeah, I’ve done long haul economy on the JAL 787 and it was really nice!
@@sanspotter Also Turkish airlines, and JetBlue economy on their a321LR is also very good I tell you, I douth any other US airlines would serve so good seat, service, and food on the normal economy.
By the way, sorry for the disrespect, an excellent video like always😃
Alot of people get comfort+ for the free booze
So all you're getting for the extra money is sufficient leg room, not *extra* leg room just _sufficient_ leg room?
Great vid Scott!
Thanks Vidhyuth! 😎👍🏻
🍎🍊
At least you didn’t use an eggplant emoji. 😅
Great Vid!
Thanks Ducky! 🦆😄
Great Video as always 👍🏼
Thanks Marc!
you're confusing Comfort + with premium select
I’m very confused. Premium Economy is a completely separate class and a bigger seat. You booked Comfort+. Why are you acting like it’s PE? You’re acting like you should get a meal when you just book economy with extra legroom.
That’s kind of the point of this video. People who know a lot about Delta and the aviation industry (such as yourself) know exactly what Comfort plus is. But it’s probably really confusing to many who decide to pay extra for a better economy experience, only to realize later that it’s not much different than basic economy. To most people (I assume), paying extra for a better economy experience IS “premium economy.” The once-a-year flyers have no clue what Comfort + and Premium Select are.
@@sanspotter on conf + you do get boarding priority even before "sky priority" and the extra leg room is much better than a regular main cabin seat.
Great Video, Scott.
Thanks so much! 👍🏻👍🏻
Those 767-300s aren't as nice as the 767-400s recently renovated
Yeah the interiors of the 764s are really nice!
The one issue is that this isn't marketed as "Premium Economy", so you can't really fault Delta for not meeting "Premium" expectations. They DO have a "Premium Select" on certain planes and that experience is entirely different. I just think you're expectations might have not matched with what the product truly is. It's only extra legroom, nothing else. They don't sell it as anything more...
and he's reviewed Premium Select!
My biggest issue is with the seat itself and not so much the service. Delta still uses these aircraft on long-haul international flights, and I’d feel sorry for anyone who selects one of these for a 10+ hour flight thinking that they are getting a true premium economy experience. Since Delta doesn’t show pictures of the seats during the booking process, I’m sure a lot of people make that mistake.
Heh. It's weird you didn't even get the option to buy a snack box. I frequently fly Delta and it has always been an option for domestic flights around an hour and a half or longer on mainline. Also, Comfort Plus comes with complimentary alcohol.
Yeah, I don’t know what it is with me and Delta lately, but they’ve been really skimping on the food. I was at least expecting a snack box for purchase, but there was nothing. I guess I should’ve hit them up on their offer for free alcohol. 😄
I must say the "food" is shocking. With BA premium economy folks get the same meals as the business class cabin, which means real food with silverware! USA based airlines are shocking in terms of hard product I observed, very stingy!
And BA's premium economy is a physicality separate cabin (which means quieter) and the seats are PE seats (wider, bigger screen, bigger recline etc).
Delta does have better premium economy seats on other aircraft, but the food selection is terrible on US domestic flights. Delta pretty much stopped serving real food on many routes, which is really disappointing.
Hey Scott! How about a trip on a SAS A350 in premium ecconomy or business from LAX to CPH? Would love to see that :)
I would love to do that! As soon as it’s not so difficult to travel to Europe, I’ll definitely be doing that.
@@sanspotter Awesome!
@@sanspotter That would be awesome. It's my national carrier :)
Delta NEVER calls Comfort+ “premium” so the expectation that you should get lounge access for a general seat with just extra leg room… I don’t understand what you were expecting but no one, literally no one, calls C+ “premium”…..
This review totally missed the mark
I’m willing to bet pretty much anything that the average person, after spending a lot more money for a comfort + seat, expects it to be a lot better then regular economy. It isn’t, and just because you know it isn’t, doesn’t mean everyone else does.
💯
🤩🤩
Poor music selection..
First
Second actually! You were beat by just a few seconds by one other person…
Very mediocre experience.
Its actually quite funny that they had to tap those overhead lockers.
Embarrassing,despite it being a 24 year old plane.
I’m just glad they didn’t cancel the flight because of it! 😵😄
B
You were the first, so it should’ve been “A” 😆
You know its bad when BA are better.
On certain aircraft (such as the A350-1000) premium economy is pretty nice!
Couldn't keep watching negative toned video. Pessimistic all the way through. Ick!
If all you want to hear is how amazing and perfect everything is (even when it isn’t), this is not the channel for you. 👍🏻
@@sanspotter Your comment confirms the negativity. Comments to video indicated the things you mentioned aren’t the end of the world. Maybe constructive criticism in not looking for just the bad and complaining about the little things it just provides negative energy on videos. #Noshade Sorry if you get offended.