Running A Digital Food Hub with Markus Pineyro of OOMI Digital Kitchen
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- Опубликовано: 22 авг 2024
- OOMI Digital Kitchen is a digital food hall based in Dallas, Texas, that focuses on making great food and specializes in delivery and carryout. The founder, Marcus Pinero, shares his background in the restaurant industry and the inspiration behind creating a digital food hall. The concept of Oomi Digital Kitchen involves operating multiple brands out of one central kitchen, with a focus on cross-utilizing ingredients and providing a diverse menu. The customer journey includes both in-person grab-and-go and online ordering experiences. The use of technology, such as Ovation and Empowered Delivery, has been instrumental in improving communication with customers and ensuring the quality of food during delivery. The future plans for OOMI Digital Kitchen include expanding its brand presence and continuing to prioritize great food and customer satisfaction.
Takeaways:
- Delivery is a crucial component for digital food halls to succeed.
- Operating multiple brands out of one central kitchen allows for cross-utilization of ingredients and a diverse menu.
- Effective communication with customers is key, and leveraging technology tools like Ovation can help gather feedback and address any issues.
- Testing food quality during delivery is essential to ensure a great customer experience.
- Future plans for Oomi Digital Kitchen include brand expansion and a focus on maintaining high-quality food and customer satisfaction.
Timestamps:
00:00: Introduction and Importance of Delivery
02:56: Background and Inspiration for OOMI Digital Kitchen
08:14: Brands and Concept of OOMI Digital Kitchen
12:58: Customer Journey: In-Person Grab and Go
14:26: Customer Journey: Online Ordering
16:22: Advantages of Going Digital
26:55: Lessons Learned and Importance of Communication
31:09: Delivery Challenges and Testing Food Quality
35:06: Future Plans for OOMI Digital Kitchen
36:34: Where to Find OOMI Digital Kitchen Наука