The more voices that contribute to this issue, the more likely it becomes that Future Motion might change their business practice. Thanks for adding ur two cents to this.
they won't change shit, the only thing that can change this is competition. and this will likely put them out of business. ad will take all the GT's with them as they can;t be repaired by anyone else.
@@surenot6423 if they change the community gonna change, they Will never outofbusniess if they give costumer ability to do what ever with product they do.
Hi, I'm from one year in the future and....ahem, Future Motion has only gotten worse and more entrenched in their ideology. They are extremely afraid of losing their economic crutch.
Very interesting video, well made. Small point though: all of the parts of a current generation Onewheel are made overseas, and they're simply assembled in California. The era of the Onewheel being made in California is over. Cheers sir. 👍
I’m sure if it’s “over” it might be for GT but maybe this supply chain issue might have FM rethinking sourcing all parts overseas. Then go back to tooling in-house so they have less of these issues folks are complaining about.
@@dalemartin6063 As a former employee of FM, they never would even reconsider that option. They are married to the contracts and make it work, no matter how long the wait.
@@MatthewEaton Thanks for the insight. I think the best option they could do for folks who want there board fixed and not pay a arm and a leg for it is a Extended Warranty for folks.
@@dalemartin6063 I wish that were the attitude of the people while I was there. Extended warranty is considered a slippery slope, much like comping shipping or parts. If they do it for you, then they do it for everyone and that will cause the heat death of the universe (a little hyperbole at the end).
@@MatthewEaton I would think if you make it a premium service people will pay for the protection, but what do I know. 40 point check. Your foot pads cleaned off. Etc. Then overtime I can use that warranty at any FM certified shop.
FM policy gets even more interesting in Europe. My Pint had an engine malfunction (tiny metal parts were scratching the surface of copper scrolls of the engine) and it needed to be replaced. However, sending it back to USA would be almost as expensive as the new board - so I needed to find another broken Pint but with a good engine to replace it. For a company that sells such a premium product its warranty policy is a joke. Why can't they deliver spare parts to Europe? 🙈 The worst thing is that the board itself is freaking amazing.
@@xvaldez3284 but does voiding your warranty matter when the person you responded to said postage to send it all the way back to the US for repair costs almost as much as just buying a new one?
Exactly my thoughts, I want this thing so much and I am buying it this year, but the right to repair "crap" gets me worried in advance. I am from Czechia and the fact that (in Europe) there aren't any official or unofficial but certified/authorized resellers with right to repair just sucks. Not only would the shipping to CA, repair and insurance cost be almost as high as a new board, but it would also mean you would have to wait for more than 2 months (assuming you can't ship it safely via air mail due to battery risks). I mean, cmon what is that much of an issue having some repair training and certification. We all get the liability of installing other than official parts, but it would be nice to get the board properly serviced without ruining your wallet if you run into any issue that can't be fixed by basic everyday user.
@@TheWalkingSmartie It would take definitely more than 2 months. I know one guy who sent the board back to CA from Poland and he waited over 10 months. This is nuts.
@@erikagrey1384 Maybe. I've been through enough "pissed-off consumer" cycles to know that a lot of the time, it's a small, dedicated fanbase who care about things like this. Which is why it's important for every OW content creator to amplify the signal!
Thank you for calling FM out. They've been increasing the hostility of their design slowly for years, but the GT shows their hand so blatantly. Great editing too.
I knew you wanted to diversify and not just make Ratchet and Clank related videos but a well produced video about anti consumer/anti repair practices wasn’t something I was expecting either lol
@@shadstewart9253 I wouldn’t say talking about right to repair or anti consumer stuff is as big of a genre on RUclips as gaming but the variety is appreciated and anyone that talks about it can only add to the whole so it’s a net positive
@@alolanstarboy ratchet and clank is one game if it were a whole spectrum of gaming like talking about 23 being cancel or current news rumors etc. thats a broad apeal R&C by themselves are less popular at least as topic than onewheel/fute motion and right to repair. apple fans are also drawn to this content just because of right to repair.
Bravo! This is exactly how i feel. FM is a bastard company that needs this kind of attention for stuff they pull. Shipping costs are really high in Europe too, and to add the fedex problems. I know a person who tried to ship board to FM several times, but shipping companies denied to take it in because of used lithium batteries.
I ordered from local shop and it's arriving in May but I may cancel my pre-order. I'm not spending $2300 on a locked down system that I can't replace the battery for and would have a hard time finding replacement tires because of the non standard rim size
6:27-8:10 Hold up... This shot lasted one minute and 43 seconds, and you somehow managed to do it in a public street, whilst simultaneously driving your Onewheel, pointing the camera at yourself, AND memorising your lines! That is seriously impressive. *slow clap*
Riding a onewheel actually becomes incredibly easy once you get used to it. I could send a text message while riding a onewheel, and have before. (I was on a bike trail not the busy street). At first it is very hard and you feel very wobbly, but eventually your body and mind adapts and you don't even have to think about balancing, it comes as naturally as breathing. its actually even easier to ride then a skateboard by quite a lot because you could go over a rock the size of a fist and still not fall off the board, yet even small pebbles can send you flying off a skateboard.
holy crap, dude!! *YOUR VIDEO WAS SO WELL DONE!* how do you not have hundreds of thousands of subscribers?? your editing, cutting, framing, scene transitions (AND the point of your video) were absolutely stellar! bravo, my kiwi friend, BRAVO!
I'm glad you made this video. I think this encourages other creators to make videos about R2R, even if it's not the usual content they make. Keep up the great work!
I tried calling future motion, got the “your wait time is 3 min” then proceeded to wait on hold for 45 min just to get a message saying “ no customer service reps are available at this time” and the call was dropped. Also have reached out numerous times through email and only gotten rude responses when they did respond but the normal is no response.
I submitted my return (before it was shipped out) the board ship date kept getting pushed back, but the accessories were shipped already. I listed right to repair as the major reason for the return and listed each anti consumer practice. I do not have any confidence in the GT lasting long past warranty expiration.
I live in Sweden and own a totally tricked out Pint. I pre-ordered the GT within the first hour of the announcement with an original estimated date of January 18th. I was so excited for the upgrade until all these 1st batch problems started surfacing but when information of the proprietary hubs, axles, tires and finally that bms lockout were discovered, I soon became very anxious! The final straw came when I watched Luis Rossman’s long video with Josh! I was so disgusted that I, with a sad heart, cancelled my GT order earlier this week despite knowing It would be too late to return the accessories I had received a month ago. To FM’s credit, there was no fuss and they credited my account within two days! I also told them that It was just not feasible for me to send back a board for a simple thing like a tyre change and if they opened up a service center in Europe I would reconsider a possible GT purchase in the future, they understood and replied that they are in the final stages of setting up a European service Center and they would keep me posted! If they do not change their ways I think FM are doomed, the GT launch might cost them dearly, the people have spoken and now they are starting to put their money where their mouths are which is no longer going into FM’s bank account!
The only thing worse than planned obsolescence is malicious obsolescence. You can design a product to have a finite life and leave it up to the end user to fix to their own abilities. To purposely and actively sabotage any chance that an end user can possibly repair their product they own is quite frankly beyond greedy.
Wow, RUclips hadn’t notified me that you’d uploaded ANYTHING since Rift Apart until right now, I thought you’d dropped off the face of the Earth. I’m glad to see that’s not the case, and that I now have a few videos to watch! Also the board continuing to move when you get off? That’s like something that belongs in Black Mirror 😂
100% agreed! FM have crossed the line with the tamper bricking in the GT. They wont get another dollar from me, i'll get behind the DIY onewheel community. They have a mad king steering the ship, time for a new CEO, or better still a good competitor that just wipes FM out.
OK we have to add an adequate parallel voltage through redneckary before unplugging the original battery in order to maintain the BMS firmware. Thanks for the insight dude. Legendary.
If you want the honest truth, FUTURE MOTION WILL. NOT. DO. ANYTHING. ABOUT. THIS. ISSUE. The only solution is to boycott their products OUTRIGHT, and move on to the next one
Potential Oz GT buyer, was waiting for local release but dwelling on the return-to-FM for ANYTHING service related incl tyre changes I'm out. Bought a moddable 4209 XR instead with low kms that with battery,motor and VESC developments should be able keep going 10yrs+
Great video. Straight to the point! Well filmed and informative too. That's infuriating how community was pushed to the limit with low service quality and an absolutely absurd policies. Even more dissapointing is FM attitude...
My pint was acting up, shutting off from things that shouldn’t shut it off. So I sent it to them for repair. They told me it was fine and sent it back and the next week I was inches away from getting hit by a 45 mph car because it nose dived on a small bump
I know a thing or two about batteries and cells and balancing, but you explained it amazingly well. Thumbs up for the clarity and humility. Good stuff. Keep it up.
There are restrictions to shipping to Australia as well. Residents on one side of Australia often have to travel to the other side of the country if they really want their board. There are limited DG sites there through FedEx, their standard international courier, and so they can only send them to about 5-6 locations in Australia if the citizens do not have a DG center near them. After having to tell people from Tasmania they have to travel to Australia to pick up their boards from a DG center, I have heard plenty of anger.
Totally right like I got to send my pint back bc the Bluetooth device is messed up dealing 80 bucks to send it out then whatever it’s gonna cost to get the Bluetooth device smfh
amazing that despite thinking I knew about nearly every worth while gaming youtuber I find another one on a totally random video while looking at onewheels
I guess I was one of the lucky ones... Not only did I receive my OW GT the next day after ordering, but I never had an issue until the day my Battery suddenly cut out on me and nosedived at 21.6mph. Shattered my left femur. I wasn't wearing any body protective gear, so it's my own fault I got so banged up that I had to be Life-flighted to the Trauma Center in Roseville CA. Not wearing a helmet proved to be a bad idea also. I'll definitely watch my OW's battery power level next time I ride... soon as I heal up a little better. BTW, I turned 72 yrs old last November and I still love my GT.... just not gonna overestimate my abilities nor that of my GT battery.
Bro I feel your pain. Sucks to be on the end of a long import chain in the middle of nowhere. That's why Kiwi and Aussies are bloody good at making and fixing stuff. If it all fails go find some mechanical and electrical engineering uni students and give them a crap load of beer and chips and say "help me fix this bro !"
I agree with you wholeheartedly. I'm in the UK. FM warranty policy states that it is dangerous to modify the battery controls etc. but no one is suggesting that. Swapping out an old or u/s battery is not a modification and to suggest that it is dangerous is tantamount to admitting their product has been poorly thought out. Unfortunately, unless legislation is introduced to ensure the right to repair for all customers who own a product, things will get worse. Granted, not all owners will want to repair their product, but it should be sacrosanct to be able to have the choice, That is what should be fought for in legislation throughout the world.
When I bought my XR from FM it cost just under $500 to import it into Canada. Definitely never want to ship it back for repairs. No idea how that would work.
@@quangyung6751 kinda funny since their whole marketing gimmick is "sick dude Santa Cruz designed by Stoney surfers stokedddd". Santa Cruz thinks their shiz don't stank but Hawaii and San Diego are both much doper places with chiller less communist minded people anyways
Thanks for your help. The more Onewheel-related videos like this flood YT, the more the word gets out. Glad your Pint's still working and you didn't make the mistake of buying a GT. Consider a helmet though.
My older brother fell off one of these without a helmet and cracked his skull requiring surgery to drain excess fluid around his brain and racked up $10,000s in medical bills (mostly covered by his company anyway). Also this happened at the start of 2020 when the pandemic kicked off. I think it was some sort of glitch when coming to a stop or riding up a kerb or something. No idea if it was modified or not. Small electric vehicles are sort of in a grey area still even though they've been around for some time now. I get the hesitance for fear of bad press, I probably won't ride one of these things after my brothers accident which was well before the current controversy (no pun intended). Locking down the whole system won't stop accidents so being overly paranoid about it won't stop bad press, in fact as we can see it's making it worse. It's just common sense that accidents due to third party modifications are not Future Motion's (or any companys) fault. Acceptance of small electric vehicles has to come from society as a whole which sadly has been painfully slow due to our current risk averse, unreasonable liability victim blaming culture (with a good dose of clickbait emotive media spin stories) which is trying to keep us safe by not letting us do anything new at all.
Damn, I’m sorry to hear that. I don’t really have much else to add to this comment, other than I totally agree, although I think that how much these things are societally accepted fluctuates greatly depending on where you live. Not even just country to country, but even to the level of city by city (or state by state in the US)
@@itsjaynguyen Yep he should have been, although most people seem not to bother, just a cautionary tale. He's doing fine now it was just a bit dodgy at the time. I don't have one of these small vehicles yet partly because of the laws in the UK. I do usually wear a helmet although that's on my enduro mtb so that's sort of a different situation (although landing on dirt is generally better than the pavement so I always wear a helmet anyway). I think modern enduro helmets are actually kinda stylish.
Sadly I fell into the hole of no helmet in the beginning. After hitting my head three times, I don’t ride without one now. That was over a year ago and let me tell you my helmet is banged up. Safety gear is a must. Super sorry to hear about this.
Great comment! Preach on, brother!! I was waiting for the GT to get my first One Wheel (for me and my youngest son) but I refuse to support a company that’s so blatantly ANTI-Right To Repair. I’m a very long time follower of Louis Rossman and I know he’d be applauding your video.
lower you lows and raise your high frequencies like 5db and you will sound way clearer and cut through that choice of music. Otherwise thank you for standing against that issue!
As much as I wanted to try out the GT I actually talked my cousin out of buying it because it would have been his first wheel experience and I feel DOA or ghosting would have ruined it for him. Also lack of customization and the whole kill switch thing is pretty shitty.. #FFM
UPDATE: my cousin ended up getting the GT anyway and it ghosted on him after 10 miles. It’s all sorts of messed up now.. but on a positive note - my EUC is getting delivered soon! #FFM
I'd really like to get a GT, but between the price and anti-consumer practices of FM, it does make me want to pick up a used XR that's already a CBXR or one with a compatible firmware. VESC would be cool, but feel like it may be too technical for me unless I wanted to spend tons of time diving into it.
The BMS lockout could very well be required by their liability insurance. These things are a personal injury lawyer's dream, even without the potential (but very real) battery safety issues.
my understanding is that fm was started with a kickstarter so it was started by the people but obviously they realised they had summink good and decided to just fuck us over
Subscribed to your channel just because of this video. Hope it’s helpful. I have never felt so torn between a product that I truly love, that is changed my life and who’s creator and manufacturer I have so much hatred for. I cannot wait until Vesc is ready for prime time.
Can't you just connect an external power supply in parallel before you start the battery swap? Looks like you could just tap into the back of the connector so you'd never lose power during the swap.
Eh, it's probably not a volatile vs. non-volatile memory issue. More likely, it's just that the batteries are electronically serialized and there logic in the microcontroller that recognizes when the original battery's been removed and refuses to operate if it sees a different serial number.
Gotta say, of all the places I was expecting to ever use what I learned from physics E&M, it wasn't this channel. Boarding is far outside my area of expertise or interest, but I was able to get the gist of the issue from this video. Hope things turn out well for you and others who are having these problems.
I live in the USA and I am still mad about this. Sure sending back to future motion would be much much cheaper for me for them to fix it, probably only $400 something dollars, but that would still be much more money then what it would cost me to buy the parts and fix it myself. im not just talking about the battery either. Every part should be sold separately to distributors, including the motor hub. If distributors had lots of spare parts laying around for every onewheel and it was easy and cheap to repair, Onewheels would sell even better. People invest in bikes/dirtbikes because it is easy to get parts to fix them, if the same was true for onewheels more people would buy them and see them as a product that can last a lifetime. Future motion is literally throwing money out the window with their decision pretty dumb.
hrm.. i wonder if there is a way. to probe power into the pluggin. that way when you unplug the battery it doesn't wipe the memory? then you can plug your new battery back in
All they'd have to do is open up certified repair centers in multiple cities, states, and countries. They could charge a licensing fee and make a good profit. Hopefully this issue doesn't touch the PX I plan to get one in a few months, but if my only option for repairs is OW I'm on edge. I'd be glad to give them my business locally not have to ship it out.
So.. its a balancing motor running a vesc essentially under the hood with a gyro.. how hard can it be to rip the current controller out and replace it with an open source one?! Or just JTAG dump the current one with a Buspirate?! (not owning a Onewheel, but somewhat know my way around... things.. ;P )
Great video brother. I'm over here in the states and I have a GT that I bought for a great deal used with upgrades and hypercharger but I can't agree more regarding shipping even if I need to send it back which I hope I don't. We should be able to do what we want with our own products strong work keep up the fight
If you're looking at getting a onewheel the older models such as the plus and the XR are still fantastic devices, and since they lack many of the hardware and firmware lockouts that the newer models have, they can be supported by the third party independent repairers network called Stoke Life Service or even by you, the user if you know what you're doing. (Future motion kind of shot themselves in the foot here, because these models are very robust and easy to repair) Outside of future motion, It's kind of slim pickings for one wheel skateboards. There's Trotter which is a chinese-based company which makes a very similar product, The Magwheel. And then there's VESC which is an open sourced balance acceleration controller which would allow you to build a DIY onewheel.
@@mechwar31 great explanations. I’ll have to look into this. Hopefully the boards aren’t very expensive because a lot of things seem to be rising in price
Oh side note, The reason you could not have your board shipped to New Zealand is because FedEx New Zealand actually has a shipping embargo against future motion. Future motion was caught shipping their lithium battery powered devices without the proper dangerous goods and hazardous material markings on their packaging. FedEx's Canadian Branch has recently joined this embargo, which leaves some of the GT owners in Canada high and dry when their boards are DOA. If they can't send the board back they can't get a repair or even a refund, so they just bought a $2,200 USD paperweight.
Huh, I guess that's another reason why they're switching to UPS. I always thought that NZ just had stricter dangerous goods shipping clauses that FM didn't want to comply with, but it's somehow worse than that, way to go Future Motion.
@@VersionGamma If you're looking to upgrade your pint, you do actually have some options in the way of aftermarket batteries. Here in the US we have a couple of companies that have worked out ways to get around the firmware lockouts on the Pint BMS. The easiest one a couple of electricians figured out you can do what's called vamp and ride (VnR). They spiked electric power tool batteries into the power circuit. This allows for extended range by way of an external battery. As long as The external battery voltage is close enough to the stock battery voltage, the controller can't tell the difference. The other option is The FFM chip created by the American company JW Batteries. The FFM chip is soldered onto the BMS and allows you to install batteries with higher than stock capacity. If the FFM chip ends up being too difficult to get a hold of, there is an open source version called the OWIE. The OWIE requires that you be a little more programming savvy though.
The World's Fastest Indian had to forge his own pistons when his motor 'bricked'. But at least he was able to work around the problem. Not so with a bricked controller. Unless someone hacks it. Chevy diesel trucks go into a limp to dealer mode with only 100 miles range at reduced speed before being bricked (requiring a tow) for a variety of reasons, including 'deteriorated' DEF fluid. It costs $1200 just for the dealer to reset the computer, and the cost of repairs escalate quickly from there. Imagine being in B.F. Alaska in the dead of winter when this occurs. So OneWheel isn't the only company with expensive and hostile policies.
bro I've had issues too I have videos and some they worked out with me to take down ,,,,I love Onewheel but the FM needs to get alot better , speak on it brother
I understand how some companies are prohibiting self-repair because technology is getting more advanced and more complicated for the common user to repair, however... What they underestimate is that people are also getting smarter and more tutorials that safely show how to self-repair are coming out. How do you expect society to grow and innovate if you keep them in the shell
I wonder if you picked up a new BMS on eBay and plugged in a an aftermarket batter with more power or longer life if it would work? I do realize that isn’t the solution because even if that worked, you would have to buy a new bms everytime. But I wonder if there Is a aftermarket bms that would handle even more amps?
I feel the same way. I have an older XR which still runs great for now, but I can't imagine ever buying a GT until all these issues--especially the anti-repair nonsense--is resolved.
Don’t have a 1wheel and won’t ever get one. fm sounds like d-bags……. But your video was very well made and interesting to watch. Keep going I bet you could hit some serious numbers on here! Take care bro!
Finally got my Gt yesterday. I shipped it back today. Opened it snd charged it up to 100. Ride for 20 min then shut it off. It wouldn’t turn back on this morning. Cust rep told me it would be a really fast turn around. Why the fuck wouldn’t they test it before they sent it if it’s that easy. Honestly worried about this company just closing up shop due to all these issues
hmm um the company that supples batteries for future motion is selling a computer chip, that will make it so you can replace the battery and have the onewheel still work, you have to install the chip first tho. also i am not sure if can buy them for long tho, future motion is trying to suing them.
Excellent point of view! And for that reason I would not buy there product now after hearing about all the issues even though I am only 1 hour from their location. Its Unfortunate because love the concept but will stick to my estate boards
Sold all the one wheels after purchasing a high speed scooters. Much much faster with no foot pad problems or nose dives. We ride 20= 40 miles per ride no prob at 30-50 mph! One wheels are however fun in their own way and much more transportable however we cover lots of paved trails including normal roads during out rides. More comfortable on deck, longer range, much faster, suspension, incredible brakes, cruise control, lights and indicators phone and speaker system mount on handle bars etc.... Safer and more enjoyable for our family. Be safe👍
Was about to buy one, won't Touch it now. Like subscribed, please let us know if something changes, this is the closest thing were got to a hoverboard for now.
An Aussie here, and everything said is 100% spot on. The more people bringing FM's shady business practices to the attention of the masses the better. I love my Pint, and was also super excited to get my hands on the GT. Now I really don't know what to do. I just want to be able to repair my own damn devices. #FuckFutureMotion!
Geez the BMS nightmare have creeped in into one wheel board and others alike? When we were first introduced to BMS it was as simple but yet so confusing that we don't know if its really beneficial and or just creates more issues, just look up BMW vehicles and other car manufacturers theres a ton of never ending posts and debate other than replacement of the battery because cars nowadays are very much dependent on this type of BMS thing smh...
The more voices that contribute to this issue, the more likely it becomes that Future Motion might change their business practice. Thanks for adding ur two cents to this.
Or go out of business.
they won't change shit, the only thing that can change this is competition. and this will likely put them out of business. ad will take all the GT's with them as they can;t be repaired by anyone else.
@@surenot6423 if they change the community gonna change, they Will never outofbusniess if they give costumer ability to do what ever with product they do.
I used to have 4. I sold the boards that had pairing and kept my 4209 and v1.
Hi, I'm from one year in the future and....ahem, Future Motion has only gotten worse and more entrenched in their ideology. They are extremely afraid of losing their economic crutch.
Very interesting video, well made. Small point though: all of the parts of a current generation Onewheel are made overseas, and they're simply assembled in California. The era of the Onewheel being made in California is over.
Cheers sir. 👍
I’m sure if it’s “over” it might be for GT but maybe this supply chain issue might have FM rethinking sourcing all parts overseas. Then go back to tooling in-house so they have less of these issues folks are complaining about.
@@dalemartin6063 As a former employee of FM, they never would even reconsider that option. They are married to the contracts and make it work, no matter how long the wait.
@@MatthewEaton Thanks for the insight. I think the best option they could do for folks who want there board fixed and not pay a arm and a leg for it is a Extended Warranty for folks.
@@dalemartin6063 I wish that were the attitude of the people while I was there. Extended warranty is considered a slippery slope, much like comping shipping or parts. If they do it for you, then they do it for everyone and that will cause the heat death of the universe (a little hyperbole at the end).
@@MatthewEaton I would think if you make it a premium service people will pay for the protection, but what do I know. 40 point check. Your foot pads cleaned off. Etc. Then overtime I can use that warranty at any FM certified shop.
FM policy gets even more interesting in Europe. My Pint had an engine malfunction (tiny metal parts were scratching the surface of copper scrolls of the engine) and it needed to be replaced. However, sending it back to USA would be almost as expensive as the new board - so I needed to find another broken Pint but with a good engine to replace it. For a company that sells such a premium product its warranty policy is a joke. Why can't they deliver spare parts to Europe? 🙈 The worst thing is that the board itself is freaking amazing.
You basically void your warranty as soon as you open the box
@@xvaldez3284 but does voiding your warranty matter when the person you responded to said postage to send it all the way back to the US for repair costs almost as much as just buying a new one?
Exactly my thoughts, I want this thing so much and I am buying it this year, but the right to repair "crap" gets me worried in advance. I am from Czechia and the fact that (in Europe) there aren't any official or unofficial but certified/authorized resellers with right to repair just sucks. Not only would the shipping to CA, repair and insurance cost be almost as high as a new board, but it would also mean you would have to wait for more than 2 months (assuming you can't ship it safely via air mail due to battery risks). I mean, cmon what is that much of an issue having some repair training and certification. We all get the liability of installing other than official parts, but it would be nice to get the board properly serviced without ruining your wallet if you run into any issue that can't be fixed by basic everyday user.
@@TheWalkingSmartie It would take definitely more than 2 months. I know one guy who sent the board back to CA from Poland and he waited over 10 months. This is nuts.
@@helloroman Oh hell, wow, that is just a pure nonsense. You've paid for a product not a potential to use it "one day". That is really sick. 🤕🤦♂
Thank you for adding your voice to this. It's killing me that FM has yet to respond to the complaints around this.
@@erikagrey1384 Maybe. I've been through enough "pissed-off consumer" cycles to know that a lot of the time, it's a small, dedicated fanbase who care about things like this. Which is why it's important for every OW content creator to amplify the signal!
They responded with a bullshit "safety" issue excuse. And the apple support he mentioned actually does not exist, just a PR stunt.
Thank you for calling FM out. They've been increasing the hostility of their design slowly for years, but the GT shows their hand so blatantly.
Great editing too.
I knew you wanted to diversify and not just make Ratchet and Clank related videos but a well produced video about anti consumer/anti repair practices wasn’t something I was expecting either lol
its a bigger niche keep at it.
@@shadstewart9253 I wouldn’t say talking about right to repair or anti consumer stuff is as big of a genre on RUclips as gaming but the variety is appreciated and anyone that talks about it can only add to the whole so it’s a net positive
@@alolanstarboy ratchet and clank is one game if it were a whole spectrum of gaming like talking about 23 being cancel or current news rumors etc. thats a broad apeal R&C by themselves are less popular at least as topic than onewheel/fute motion and right to repair. apple fans are also drawn to this content just because of right to repair.
Bravo! This is exactly how i feel. FM is a bastard company that needs this kind of attention for stuff they pull. Shipping costs are really high in Europe too, and to add the fedex problems. I know a person who tried to ship board to FM several times, but shipping companies denied to take it in because of used lithium batteries.
The transition and creativity at 4:24 with the R&C background music was greatly appreciated.
I ordered from local shop and it's arriving in May but I may cancel my pre-order. I'm not spending $2300 on a locked down system that I can't replace the battery for and would have a hard time finding replacement tires because of the non standard rim size
6:27-8:10 Hold up... This shot lasted one minute and 43 seconds, and you somehow managed to do it in a public street, whilst simultaneously driving your Onewheel, pointing the camera at yourself, AND memorising your lines! That is seriously impressive. *slow clap*
Riding a onewheel actually becomes incredibly easy once you get used to it. I could send a text message while riding a onewheel, and have before. (I was on a bike trail not the busy street). At first it is very hard and you feel very wobbly, but eventually your body and mind adapts and you don't even have to think about balancing, it comes as naturally as breathing. its actually even easier to ride then a skateboard by quite a lot because you could go over a rock the size of a fist and still not fall off the board, yet even small pebbles can send you flying off a skateboard.
@@TheEPICskwock best explanation
holy crap, dude!! *YOUR VIDEO WAS SO WELL DONE!* how do you not have hundreds of thousands of subscribers?? your editing, cutting, framing, scene transitions (AND the point of your video) were absolutely stellar!
bravo, my kiwi friend, BRAVO!
I'm glad you made this video. I think this encourages other creators to make videos about R2R, even if it's not the usual content they make. Keep up the great work!
I tried calling future motion, got the “your wait time is 3 min” then proceeded to wait on hold for 45 min just to get a message saying “ no customer service reps are available at this time” and the call was dropped. Also have reached out numerous times through email and only gotten rude responses when they did respond but the normal is no response.
I submitted my return (before it was shipped out) the board ship date kept getting pushed back, but the accessories were shipped already. I listed right to repair as the major reason for the return and listed each anti consumer practice. I do not have any confidence in the GT lasting long past warranty expiration.
Yeah you're pretty much on your own of something happens.
I did the same. Hopefully you got your return label for the accessories just as I did.
I canceled my order after a buddy who was new to ow, had his ghost.. now he's not interested in riding ow... way to go fm.. I still have my xr
I live in Sweden and own a totally tricked out Pint. I pre-ordered the GT within the first hour of the announcement with an original estimated date of January 18th. I was so excited for the upgrade until all these 1st batch problems started surfacing but when information of the proprietary hubs, axles, tires and finally that bms lockout were discovered, I soon became very anxious! The final straw came when I watched Luis Rossman’s long video with Josh! I was so disgusted that I, with a sad heart, cancelled my GT order earlier this week despite knowing It would be too late to return the accessories I had received a month ago. To FM’s credit, there was no fuss and they credited my account within two days! I also told them that It was just not feasible for me to send back a board for a simple thing like a tyre change and if they opened up a service center in Europe I would reconsider a possible GT purchase in the future, they understood and replied that they are in the final stages of setting up a European service Center and they would keep me posted! If they do not change their ways I think FM are doomed, the GT launch might cost them dearly, the people have spoken and now they are starting to put their money where their mouths are which is no longer going into FM’s bank account!
The only thing worse than planned obsolescence is malicious obsolescence. You can design a product to have a finite life and leave it up to the end user to fix to their own abilities. To purposely and actively sabotage any chance that an end user can possibly repair their product they own is quite frankly beyond greedy.
Wow, RUclips hadn’t notified me that you’d uploaded ANYTHING since Rift Apart until right now, I thought you’d dropped off the face of the Earth. I’m glad to see that’s not the case, and that I now have a few videos to watch!
Also the board continuing to move when you get off? That’s like something that belongs in Black Mirror 😂
100% agreed!
FM have crossed the line with the tamper bricking in the GT.
They wont get another dollar from me, i'll get behind the DIY onewheel community.
They have a mad king steering the ship, time for a new CEO, or better still a good competitor that just wipes FM out.
Vesc.. its amazing and easy now, ive yet to vesc my own board but have ridden a vesc one wheel.. very very close
OK we have to add an adequate parallel voltage through redneckary before unplugging the original battery in order to maintain the BMS firmware. Thanks for the insight dude. Legendary.
If you want the honest truth, FUTURE MOTION WILL. NOT. DO. ANYTHING. ABOUT. THIS. ISSUE. The only solution is to boycott their products OUTRIGHT, and move on to the next one
If you want GT speed and range at lower price and none of the BMS bs, consider EUCs ☺️ (I ride both Onewheel and EUC)
the steaks are high here. fuck future motion
The steaks are so high
Potential Oz GT buyer, was waiting for local release but dwelling on the return-to-FM for ANYTHING service related incl tyre changes I'm out. Bought a moddable 4209 XR instead with low kms that with battery,motor and VESC developments should be able keep going 10yrs+
Great video. Straight to the point! Well filmed and informative too. That's infuriating how community was pushed to the limit with low service quality and an absolutely absurd policies. Even more dissapointing is FM attitude...
My pint was acting up, shutting off from things that shouldn’t shut it off. So I sent it to them for repair. They told me it was fine and sent it back and the next week I was inches away from getting hit by a 45 mph car because it nose dived on a small bump
I know a thing or two about batteries and cells and balancing, but you explained it amazingly well. Thumbs up for the clarity and humility. Good stuff. Keep it up.
There are restrictions to shipping to Australia as well. Residents on one side of Australia often have to travel to the other side of the country if they really want their board. There are limited DG sites there through FedEx, their standard international courier, and so they can only send them to about 5-6 locations in Australia if the citizens do not have a DG center near them. After having to tell people from Tasmania they have to travel to Australia to pick up their boards from a DG center, I have heard plenty of anger.
Totally right like I got to send my pint back bc the Bluetooth device is messed up dealing 80 bucks to send it out then whatever it’s gonna cost to get the Bluetooth device smfh
Thumbs up for you caring more about sharing this honesty than for monetizing this video.
I loved the subtle vfx at 3:52!
Also since I got the
amazing that despite thinking I knew about nearly every worth while gaming youtuber I find another one on a totally random video while looking at onewheels
I guess I was one of the lucky ones... Not only did I receive my OW GT the next day after ordering, but I never had an issue until the day my Battery suddenly cut out on me and nosedived at 21.6mph.
Shattered my left femur. I wasn't wearing any body protective gear, so it's my own fault I got so banged up that I had to be Life-flighted to the Trauma Center in Roseville CA.
Not wearing a helmet proved to be a bad idea also.
I'll definitely watch my OW's battery power level next time I ride... soon as I heal up a little better. BTW, I turned 72 yrs old last November and I still love my GT.... just not gonna overestimate my abilities nor that of my GT battery.
Thanks community we'll be taking this ladder with us- FM
Bro I feel your pain. Sucks to be on the end of a long import chain in the middle of nowhere.
That's why Kiwi and Aussies are bloody good at making and fixing stuff. If it all fails go find some mechanical and
electrical engineering uni students and give them a crap load of beer and chips and say "help me fix this bro !"
I agree with you wholeheartedly. I'm in the UK. FM warranty policy states that it is dangerous to modify the battery controls etc. but no one is suggesting that. Swapping out an old or u/s battery is not a modification and to suggest that it is dangerous is tantamount to admitting their product has been poorly thought out. Unfortunately, unless legislation is introduced to ensure the right to repair for all customers who own a product, things will get worse. Granted, not all owners will want to repair their product, but it should be sacrosanct to be able to have the choice, That is what should be fought for in legislation throughout the world.
When I bought my XR from FM it cost just under $500 to import it into Canada. Definitely never want to ship it back for repairs. No idea how that would work.
The worst part is the Kyle the inventor of the onewheel is Canadian. Can't even have a repair center in Canada for your own ppl. Slap in the face.
@@quangyung6751 kinda funny since their whole marketing gimmick is "sick dude Santa Cruz designed by Stoney surfers stokedddd". Santa Cruz thinks their shiz don't stank but Hawaii and San Diego are both much doper places with chiller less communist minded people anyways
Thanks for your help. The more Onewheel-related videos like this flood YT, the more the word gets out. Glad your Pint's still working and you didn't make the mistake of buying a GT. Consider a helmet though.
Oh hell yeah. Love it! Can you imagine if the Companies in the RC industry (I.e. Traxxas) were to pull this crap?
My older brother fell off one of these without a helmet and cracked his skull requiring surgery to drain excess fluid around his brain and racked up $10,000s in medical bills (mostly covered by his company anyway). Also this happened at the start of 2020 when the pandemic kicked off. I think it was some sort of glitch when coming to a stop or riding up a kerb or something. No idea if it was modified or not.
Small electric vehicles are sort of in a grey area still even though they've been around for some time now. I get the hesitance for fear of bad press, I probably won't ride one of these things after my brothers accident which was well before the current controversy (no pun intended). Locking down the whole system won't stop accidents so being overly paranoid about it won't stop bad press, in fact as we can see it's making it worse. It's just common sense that accidents due to third party modifications are not Future Motion's (or any companys) fault.
Acceptance of small electric vehicles has to come from society as a whole which sadly has been painfully slow due to our current risk averse, unreasonable liability victim blaming culture (with a good dose of clickbait emotive media spin stories) which is trying to keep us safe by not letting us do anything new at all.
he should of been wearing a helmet. he gots to own that. this isn't victim blaming, this is extreme ownership.
Damn, I’m sorry to hear that. I don’t really have much else to add to this comment, other than I totally agree, although I think that how much these things are societally accepted fluctuates greatly depending on where you live. Not even just country to country, but even to the level of city by city (or state by state in the US)
Wearing safety gear is a must. Falling off is going to happen without any issues with board
At the very least a helmet
@@itsjaynguyen Yep he should have been, although most people seem not to bother, just a cautionary tale. He's doing fine now it was just a bit dodgy at the time.
I don't have one of these small vehicles yet partly because of the laws in the UK. I do usually wear a helmet although that's on my enduro mtb so that's sort of a different situation (although landing on dirt is generally better than the pavement so I always wear a helmet anyway). I think modern enduro helmets are actually kinda stylish.
Sadly I fell into the hole of no helmet in the beginning. After hitting my head three times, I don’t ride without one now. That was over a year ago and let me tell you my helmet is banged up. Safety gear is a must. Super sorry to hear about this.
Great comment! Preach on, brother!! I was waiting for the GT to get my first One Wheel (for me and my youngest son) but I refuse to support a company that’s so blatantly ANTI-Right To Repair. I’m a very long time follower of Louis Rossman and I know he’d be applauding your video.
lower you lows and raise your high frequencies like 5db and you will sound way clearer and cut through that choice of music. Otherwise thank you for standing against that issue!
Funny that the RUclips put a onewheel advertisement with this video.
As much as I wanted to try out the GT I actually talked my cousin out of buying it because it would have been his first wheel experience and I feel DOA or ghosting would have ruined it for him. Also lack of customization and the whole kill switch thing is pretty shitty.. #FFM
Killed my friends desire to own a one wheel, his gt ghosted on him 2nd day. I own 2 xrs.. love em
UPDATE: my cousin ended up getting the GT anyway and it ghosted on him after 10 miles. It’s all sorts of messed up now.. but on a positive note - my EUC is getting delivered soon! #FFM
2:05 "intermittent issues are the f****** worst". VERY TRUE WORDS!!
I'd really like to get a GT, but between the price and anti-consumer practices of FM, it does make me want to pick up a used XR that's already a CBXR or one with a compatible firmware. VESC would be cool, but feel like it may be too technical for me unless I wanted to spend tons of time diving into it.
The BMS lockout could very well be required by their liability insurance. These things are a personal injury lawyer's dream, even without the potential (but very real) battery safety issues.
my understanding is that fm was started with a kickstarter so it was started by the people but obviously they realised they had summink good and decided to just fuck us over
thank you for covering this! i'm hoping getting people talking about it outside of the typical OW communities really helps
Simply put (well not quit) its time for serious competition (like you know, different motorcycle and EUC and ESK8 manufactures).
Subscribed to your channel just because of this video. Hope it’s helpful. I have never felt so torn between a product that I truly love, that is changed my life and who’s creator and manufacturer I have so much hatred for. I cannot wait until Vesc is ready for prime time.
thank you for making this video for people like me with no voice but pitch forks in hand.
Can't you just connect an external power supply in parallel before you start the battery swap? Looks like you could just tap into the back of the connector so you'd never lose power during the swap.
Eh, it's probably not a volatile vs. non-volatile memory issue. More likely, it's just that the batteries are electronically serialized and there logic in the microcontroller that recognizes when the original battery's been removed and refuses to operate if it sees a different serial number.
Gotta say, of all the places I was expecting to ever use what I learned from physics E&M, it wasn't this channel. Boarding is far outside my area of expertise or interest, but I was able to get the gist of the issue from this video. Hope things turn out well for you and others who are having these problems.
This is the 4th time the YT algorithm puts this video in front of me and the thumbnail kills me every time 😂😂😅 Lol
I live in the USA and I am still mad about this. Sure sending back to future motion would be much much cheaper for me for them to fix it, probably only $400 something dollars, but that would still be much more money then what it would cost me to buy the parts and fix it myself. im not just talking about the battery either. Every part should be sold separately to distributors, including the motor hub. If distributors had lots of spare parts laying around for every onewheel and it was easy and cheap to repair, Onewheels would sell even better. People invest in bikes/dirtbikes because it is easy to get parts to fix them, if the same was true for onewheels more people would buy them and see them as a product that can last a lifetime. Future motion is literally throwing money out the window with their decision pretty dumb.
I guess it’s a good thing I got my XR a month before the GT was announced.
3:12 i cant believe im back in electrician night class and matt is the tutor wow
hrm.. i wonder if there is a way. to probe power into the pluggin. that way when you unplug the battery it doesn't wipe the memory? then you can plug your new battery back in
All they'd have to do is open up certified repair centers in multiple cities, states, and countries. They could charge a licensing fee and make a good profit. Hopefully this issue doesn't touch the PX I plan to get one in a few months, but if my only option for repairs is OW I'm on edge. I'd be glad to give them my business locally not have to ship it out.
make an update with them acknowledging the issues and rolling out replacements
I’m nervous about getting mine Friday.
So.. its a balancing motor running a vesc essentially under the hood with a gyro.. how hard can it be to rip the current controller out and replace it with an open source one?! Or just JTAG dump the current one with a Buspirate?! (not owning a Onewheel, but somewhat know my way around... things.. ;P )
Great video brother. I'm over here in the states and I have a GT that I bought for a great deal used with upgrades and hypercharger but I can't agree more regarding shipping even if I need to send it back which I hope I don't. We should be able to do what we want with our own products strong work keep up the fight
The editing and cinematography just keeps on getting better...
I’ve always wanted to get one of those boards but I’ll be staying away from FM
If you're looking at getting a onewheel the older models such as the plus and the XR are still fantastic devices, and since they lack many of the hardware and firmware lockouts that the newer models have, they can be supported by the third party independent repairers network called Stoke Life Service or even by you, the user if you know what you're doing. (Future motion kind of shot themselves in the foot here, because these models are very robust and easy to repair)
Outside of future motion, It's kind of slim pickings for one wheel skateboards. There's Trotter which is a chinese-based company which makes a very similar product, The Magwheel. And then there's VESC which is an open sourced balance acceleration controller which would allow you to build a DIY onewheel.
@@mechwar31 great explanations. I’ll have to look into this. Hopefully the boards aren’t very expensive because a lot of things seem to be rising in price
Oh side note, The reason you could not have your board shipped to New Zealand is because FedEx New Zealand actually has a shipping embargo against future motion. Future motion was caught shipping their lithium battery powered devices without the proper dangerous goods and hazardous material markings on their packaging. FedEx's Canadian Branch has recently joined this embargo, which leaves some of the GT owners in Canada high and dry when their boards are DOA. If they can't send the board back they can't get a repair or even a refund, so they just bought a $2,200 USD paperweight.
Huh, I guess that's another reason why they're switching to UPS. I always thought that NZ just had stricter dangerous goods shipping clauses that FM didn't want to comply with, but it's somehow worse than that, way to go Future Motion.
✅
@@VersionGamma If you're looking to upgrade your pint, you do actually have some options in the way of aftermarket batteries. Here in the US we have a couple of companies that have worked out ways to get around the firmware lockouts on the Pint BMS. The easiest one a couple of electricians figured out you can do what's called vamp and ride (VnR). They spiked electric power tool batteries into the power circuit. This allows for extended range by way of an external battery. As long as The external battery voltage is close enough to the stock battery voltage, the controller can't tell the difference.
The other option is The FFM chip created by the American company JW Batteries. The FFM chip is soldered onto the BMS and allows you to install batteries with higher than stock capacity. If the FFM chip ends up being too difficult to get a hold of, there is an open source version called the OWIE. The OWIE requires that you be a little more programming savvy though.
The World's Fastest Indian had to forge his own pistons when his motor 'bricked'. But at least he was able to work around the problem. Not so with a bricked controller. Unless someone hacks it.
Chevy diesel trucks go into a limp to dealer mode with only 100 miles range at reduced speed before being bricked (requiring a tow) for a variety of reasons, including 'deteriorated' DEF fluid. It costs $1200 just for the dealer to reset the computer, and the cost of repairs escalate quickly from there. Imagine being in B.F. Alaska in the dead of winter when this occurs.
So OneWheel isn't the only company with expensive and hostile policies.
bro I've had issues too I have videos and some they worked out with me to take down ,,,,I love Onewheel but the FM needs to get alot better , speak on it brother
Couldn’t agree more FM need to find a better repair policy solution, maybe they could start by franchising out OW repair shops around the world.
I understand how some companies are prohibiting self-repair because technology is getting more advanced and more complicated for the common user to repair, however... What they underestimate is that people are also getting smarter and more tutorials that safely show how to self-repair are coming out. How do you expect society to grow and innovate if you keep them in the shell
I think you just leveled up bro. Well done
So is this BMS issue only on the GT? Can you still replace batteries on other models they sell?
Thank you for making this video! FM needs to hear our dissatisfaction and address it. They have an amazing product with so much potential.
I wonder if you picked up a new BMS on eBay and plugged in a an aftermarket batter with more power or longer life if it would work? I do realize that isn’t the solution because even if that worked, you would have to buy a new bms everytime. But I wonder if there Is a aftermarket bms that would handle even more amps?
Just bought a Super73 E-bike instead of a OneWheel so damn glad I wated!!! We will see what the future hold for OneWheel
I feel the same way. I have an older XR which still runs great for now, but I can't imagine ever buying a GT until all these issues--especially the anti-repair nonsense--is resolved.
Don’t have a 1wheel and won’t ever get one. fm sounds like d-bags…….
But your video was very well made and interesting to watch.
Keep going I bet you could hit some serious numbers on here!
Take care bro!
Finally got my Gt yesterday. I shipped it back today. Opened it snd charged it up to 100. Ride for 20 min then shut it off. It wouldn’t turn back on this morning. Cust rep told me it would be a really fast turn around. Why the fuck wouldn’t they test it before they sent it if it’s that easy. Honestly worried about this company just closing up shop due to all these issues
dont forget quality issues/design flaws where balance wires are severed in time making the board a fire bomb.
what about the pint x? gonna buy one in a few weeks and i live in europe. can i change the battery after a few years?
hmm um the company that supples batteries for future motion is selling a computer chip, that will make it so you can replace the battery and have the onewheel still work, you have to install the chip first tho. also i am not sure if can buy them for long tho, future motion is trying to suing them.
Great video. Love my Pint as well but FM is unfortunately disappointing. Have had to send my board in for repair twice.
You know there’s this thing I’ve heard about that has TWO wheels and UNLIMITED range you could switch too;)
"you've learned exactly what the GT does... We don't know if that's exactly what's happening.." lol
Is that AM2R music at the start of the video?
5:26 "I'm dumb as hell! Lol you can tell he's of genius level. Excellent vid!!!!
Future Motion... What the fuck? HAHAAHHA I loved it. Great video.
Excellent point of view! And for that reason I would not buy there product now after hearing about all the issues even though I am only 1 hour from their location. Its Unfortunate because love the concept but will stick to my estate boards
Sold all the one wheels after purchasing a high speed scooters. Much much faster with no foot pad problems or nose dives. We ride 20= 40 miles per ride no prob at 30-50 mph! One wheels are however fun in their own way and much more transportable however we cover lots of paved trails including normal roads during out rides. More comfortable on deck, longer range, much faster, suspension, incredible brakes, cruise control, lights and indicators phone and speaker system mount on handle bars etc.... Safer and more enjoyable for our family. Be safe👍
is it better to find an older model? if so, what is recommended? ive always wanted a Onewheel but i do not want these problems
Drive to repair center. Take owners vehicle with tow truck(s)... Give back after redesign and recall of all "defective" devices on market. Easy fix. 👍
Was about to buy one, won't Touch it now. Like subscribed, please let us know if something changes, this is the closest thing were got to a hoverboard for now.
Damn is that a brand new V1?
An Aussie here, and everything said is 100% spot on. The more people bringing FM's shady business practices to the attention of the masses the better. I love my Pint, and was also super excited to get my hands on the GT. Now I really don't know what to do. I just want to be able to repair my own damn devices.
#FuckFutureMotion!
…their little response post says “the steaks 🥩 are high” 😆
Well said. I've talked my friend out of buying a GT and tell all the interested strangers to lookup the current videos before making a purchase.
He who sacrifices liberty of a onewheel repair for the security of a battery deserves nither onewheels nor batteries - Benjamin Franklin
The company that wired XT 60s backwards. They want to talk about safety?
Geez the BMS nightmare have creeped in into one wheel board and others alike? When we were first introduced to BMS it was as simple but yet so confusing that we don't know if its really beneficial and or just creates more issues, just look up BMW vehicles and other car manufacturers theres a ton of never ending posts and debate other than replacement of the battery because cars nowadays are very much dependent on this type of BMS thing smh...