I ordered this faucet from Amazon several weeks ago, and when it arrived the box was missing both the stainless steel check valves and the brass hose adaptor. I contacted Grohe through their US website a week ago and have yet to receive a reply. I couldn’t be more disappointed by the poor service, and as the hose adaptor isn’t a simple generic part I can’t replace it myself, so I’m sitting here with a $500 paperweight. Thanks, Grohe.
Hi Keith, we are sorry to hear about this. Can you please email us at groheconsumerconnection@lixil.com, and on the subject line please write "Attention: Deidrea." Our CC team has been made aware of this and will be on the lookout for your email to assist you. - GROHE Social Team
Hello, thank you for contacting us. Unfortunately, the supply lines on this faucet are not replaceable. However, feel free to contact us with receipt info so we can help you replace the faucet under the warranty. Please email us at groheconsumerconnection@lixil.com, and write "Attention Alisha" on the subject line. - GROHE Social Team
I just wasted money in buying this faucet. It will not work after 24 hours of installation. The valve somehow will not close and the water keep coming 🤷🏾♂️
Hello, thank you for contacting us. Can you please email us at Groheconsumerconnection@lixil.com and write, "Attention David/Alisha" on the subject line? We'll be happy to assist you. - GROHE Social Team
This is the worse garbage ever the way he shows to tighten it to the couter top so easy is bs its moving u need to put some back bone to it and socket wrench
I have the same problem with that plastic piece of work what they call "quickfit plus". I contacted those cowboys, but they refuse to take any responsibility, they even don't reply. Seems so typical to them.
I ordered this faucet from Amazon several weeks ago, and when it arrived the box was missing both the stainless steel check valves and the brass hose adaptor. I contacted Grohe through their US website a week ago and have yet to receive a reply. I couldn’t be more disappointed by the poor service, and as the hose adaptor isn’t a simple generic part I can’t replace it myself, so I’m sitting here with a $500 paperweight. Thanks, Grohe.
Hi Keith, we are sorry to hear about this. Can you please email us at groheconsumerconnection@lixil.com, and on the subject line please write "Attention: Deidrea." Our CC team has been made aware of this and will be on the lookout for your email to assist you. - GROHE Social Team
Bonjour, il y a t’il plus de vidéos explicatives? Ou d’aide. A chaque fois qu’on a ce genre de fixation le robinet ne tient pas et bouge
The hose is to big for my lock off valve. Is there an adapter to help with this problem
Hello! Thank you for contacting us. You will need to use the 42407000 adapters to attach your hoses to your supply valves. - GROHE Social Team
If the supply pipes are leaking or need replacing, how do go about doing that, how can we remove the gold/copper cylinder covering the pipes?
Hello, thank you for contacting us. Unfortunately, the supply lines on this faucet are not replaceable. However, feel free to contact us with receipt info so we can help you replace the faucet under the warranty. Please email us at groheconsumerconnection@lixil.com, and write "Attention Alisha" on the subject line. - GROHE Social Team
The mounting nut is a nightmare
I just wasted money in buying this faucet. It will not work after 24 hours of installation. The valve somehow will not close and the water keep coming 🤷🏾♂️
Hello, thank you for contacting us. Can you please email us at Groheconsumerconnection@lixil.com and write, "Attention David/Alisha" on the subject line? We'll be happy to assist you. - GROHE Social Team
This is the worse garbage ever the way he shows to tighten it to the couter top so easy is bs its moving u need to put some back bone to it and socket wrench
This faucet is horrible to install redesign that garbage nut
I have the same problem with that plastic piece of work what they call "quickfit plus". I contacted those cowboys, but they refuse to take any responsibility, they even don't reply. Seems so typical to them.
Und jetzt noch ein Mal ohne Schnitt! 👎