Customer Service: The Secret to Success

Ever wondered what it's like to work in Analytics & Sales at Bloomberg?
Peak behind the scenes with the Bloomberg Inside-Out podcast as employees share their unique experiences of working at Bloomberg. In this episode we speak with Apprentice and financial product analyst, Xavier Ralph, and Enterprise Sales Relationship Manager, Lotte Hurkmans. They reveal what it's really like to be trained by Bloomberg and how they're able to interact with clients early on in their careers.

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6:15 market knowledge
9:00 analytics is 24/7 answering questions while sales are actively providing help.
10:10 help-desk chat: queue
10:40 one of the beauties in Bloomberg is collaboration
11:30 navigate the internal systems of Bloomberg to get them the right answer and advocate on their behalf. helping onsite clients on the strategic projects.
16:30 the moment where you shape your career.
17:10 internally building a buy side client group: learn the order management, a different software
18:50 recent hosting a panel discusssion.
analytics to sales role: analytics is more mathy, sales is more relationship managing
20:10 advocacy, relationship, and patience
21:10 Bloomberg is the backbone of the financial world. the financial market is largely relied on the technology and data that is available to you.
22:00 facilitating efficiency and trade communication
24:35 talk to clients on both ends of spectrum. who are straight out of Uni or been with firm for 10 years.
27:20 know the system as like the back of our hand
30:30 when some clients they want to do something very interesting, and we havent thought of before. then they need support.