Hotel Inspector, Ruth Watson (S2E2) - Langtry Manor Hotel, Bournemouth
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Hotel Inspector, with Ruth Watson - Langtry Manor Hotel, Bournemouth (Pamela and Tara). Series 2, Episode 2 (13 July 2006) (Channel 5). 
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“Is everyone demented where I go?!”
My favorite Ruth Watson quote. : )
Well, that's probably the reason you are there!!!
So true, especially in the Langtree room. The woman herself would have been horrified by that 1970s avocado bath!
Does anyone else hate the fact the staff are wearing period costume? It looks uncomfortable for the staff, pompous and unnecessary.
Well said.
If they have the Edwardian evening and everyone in costume then ok but daily they need to get rid
Ridiculous 😂
The staff costumes are horrid. Why must they wear them?
Like a bad theme restaurant.
From a 2015 article about the hotel:
Langtry Manor, which had been run by members of the Howard family for 38 years, has been taken over by the Meyrick Estate, which owns the freehold on the site.
Pamela Howard, who bought the Derby Road hotel in 1977, had decided to retire, a statement said. Tara left the hotel in recent years to devote herself full time to the Venus Awards for women in business, which started as the Langtry Manor Business Awards.
(Reviews on the website date from 2017 - nothing newer. Online reviews tend to say it's dirty, understaffed, dirty, decaying, dirty and dirty. Also that it's dirty.)
Loved the way she dealt with that “madam” moment.
So weird that women object to it because it's "old fashioned." It means my lady in French which is rather a nice term. Not everything modern is great.
Those rooms decorated by the mum are just hideous and fussy and depressing
Laura Ashley has a lot to answer for
Mam: yes, absolutely ghastly ‼️
35 years ago my friend took me to langtry Manor on a Saturday evening for a special treat. Our evening was superb. We had pre dinner drinks in the lily lounge before being shown to the dining room. ( this was all of us and the dining room was full). We had a seven course meal cooked to perfection with different wines for each course. Ladies 'retired' to the drawing room while the gentlemen smoked cigars and had brandy. A truly traditional dinner and evening of entertainment. Historical, funny, sad, naughty but a good mix. Not one complaint. A great time. It was costly but well worth it. The rooms were smart but in style with the lantry tradition, costumes were for hire and 'modern' was not a word I heard! Anyone who went there went for the historical significance and experience.
@theolderwomansviewagematte2218 I have enjoyed reading your post. Thats so interesting! What an unforgattable experience you had at Langtry Manor. Wow wow😊
Is it just me? OMG! The mother is making me scream!!!
@@CocoPatriot Speaking for myself it would be just you! I think she's great. After all, she is the one who built the business, and even if she is misguided in her approach, she is still very much entitled to a say in the matter. In that position myself I'm not sure how I would act but I say more power to her. Sorry you found her to be unplesant, although it's probably not worth screaming. Thanks for the input.
The business was put into voluntary liquidation in April 2020 according to Companies House records. Total assets were £472k, of which the building accounted for £452k. All outstanding creditors were paid; and the balance shared by the family (approx. £362k).
Wonder if the mother ever let her daughter off the reins.
This episode is very entertaining. One of the best I've seen.
I wanted Ruth to tell the mother what she honestly thought about the horrible room decor, including the suites.
Why do they assume everyone speaks French and write a menu that's incomprehensible to most folks? It just causes problems and makes a lot of people feel very uncomfortable.
I can’t get my head around having a bath plonked in a bedroom! My personal preference is a separate shower as I can’t get into baths anymore. I’ve had to grapple those telephone type shower heads in a bath, they are just lost on me. So what is the luxury of having a bath in a bedroom and not in a bathroom? 😁🇦🇺
Agree. For litigation risks, I think the shower and bath need to be separated.
I was as horrified as Ruth when I saw it😟
This episode was one of the best ❤
This episode brought up so many issues my own mother and I had, I wish Ruth could've intervened there...so glad the ladies worked it all out and my best wishes for their future, it did not bode well for me and mine, regretfully.
Never work with family.
'Oh, the bath in the ROOM...' says Pamela, archly, clearly forgetting that corner avocado monster in her own King's Suite.
I booked into a cheap hotel above a cafè in France years ago. I'd been travelling around and was exhausted. I opened the door to find a huge bath in the middle of the room. It was paradise! No sink or loo - but a bath. Weird and wonderful.😆
I swear that chef Matt is in the episode of kitchen nightmares when Gordon goes to the priory carvery and he’s the deputy manager. Also the AA restaurant inspector turns up in ‘the hotel’ as a consultant that Mark calls to the Grosvenor
I don't think it's him, but your right
Looks like him. He was a good
Chef on the Priory, heaps better
Than that drip that was running it
Into the ground.
i checked it out and he wasnt in ramsay's show..
It’s difficult when a private business has been successful for x number of years and then starts suffering because it didn’t keep up with the times, often not realizing it even needed to. There’s little being able to “rest on laurels”, anymore; the market is just too competitive.
The older woman would not having anything to do with her time if she stepped back and let her daughter take charge and modernize. I think that's part of the overall problem.
Yeah, maybe finding something for her to do that keeps her busy
The mother is stuck in the past and seems too had at one point to come into the twenty -first centry. The rooms did look like something from the 1970's or 1980's mixed with the
Edwardian period. I do think that the daughter's designs do give a better refreshing look. I do get Ruth's point of staffing in need of being cut back and thus mor efficiency and making the hotel/restaurant more profitable. The Chef (Matt) does definitely need to stop up to the plate and keep up with seasonal clean menus and plating with consistency. Especially with now a two star rating.
I’ve been binge watching these and all of the hotels worked on are either getting really bad reviews or have closed. It seems that Ruth gets them at the end of the hotels’ life.
?? The langtry manor has great reviews on TripAdvisor!
@@curlyprincess1 It has been bought by a new company after going bankrupt
A few years after this programme, this hotel was losing so much money (around £70,000 a year) that the Howard family had to hand back the lease to the freeholder (a local landowner chum of Prince William, I believe). Then the hotel lease was bought by another company who now run it profitably.
They own the hotel, Tara and Pamela since February 2023 still going.
@@saraton6144no davidcraig is correct
ruth and the daughter got on sooooo good
Country diary of an edwardian lady was popular in the 1980s. I remember having the duvet covers in my mothers house back then.
No one wants Edwardian decor anymore. You can be period, but you can also modernize within an Edwardian shell.
Yes. I love much of the furniture but hate the old dark busy carpet and frilly curtains etc. Dust catchers.
Thank goodness they got rid of those ridiculous waitress uniforms. They were neither Victorian nor Edwardian but looked like something whipped up for a high school drama production. Now, about that sea of blacktop surrounding the beautiful building...
I take it that you are referring to the ' tar McAdam ' ?
Cuts the waiter down for calling her 'Madam' and then immediately calls the hotelier 'darling'. I'd rather be called Madam...
Unbelievable how un financial the focus has been!!
The girl can't even run a wage
Budget. Not easy but you have to be
Firm. Staff have to achieve maximum productivity to meet
Management's targets.
Beautiful building. Wow.
So good to see this
I love the bathtub in the room. I think it's so romantic and fun.
I wonder why Mum handed the reins over to her daughter. She obviously want to remain in charge.
I really love this woman!!!!!!!
She is swearing? They must been making her the next Gordon Ramsay!
It's bleeped because American TV has far higher restrictions on profanity. You should see Italian TV some time if you really want an awakening.
The hotel inspector was on The Hotel on channel 4 with the infamous Mark Jenkins
I often thought he would have made a great Hotel Inspector episode
I think being called madam is awesome
Sad news the hotel went in liquidation after this film.
Really? Do you have the article? I googled it and it is still trading. A shame that this family couldn't keep it. According to their site, they don't serve food at all now. Breakfast is offsite in a 'sister' accommodation.
It didn’t. The hotel was sold in 2015 when Pamela retired, accordingly the holding company went into a Member’s Voluntary Liquidation (i. e. they wound the company up themselves as the hotel was sold).
Honest to God, the Mum is possibly younger than me but she is acting like a old geriatric steeped in the past.
and all that while she lives in that amazing modern apartment
AMEN
I'm 66. She acts like my late mother!
My Mum is 85 and acts younger than her.
Its beautiful estate 😍😍😍😍
I love this ❤❤❤❤❤❤❤❤
22:52 ..... WHAT ! is with those curtains ... what an insult to the building and it's ' history '.... SERIOUSLY .... who ordered those ... what interior / curtain shop ALLOWED their name to be SULLIED LIKE THIS
Ruth got a bit nasty calling the really polite elderly mother an old bag
never to old to be ' told '
I'm an elderly person myself but I totally agree with Ruth's approach - the Mother was an interfering old bag
@@sonaterese799 Stay youthful.
Pamela isn't polite, she's stagnant and argumentative using the guise of being well-spoken. She acts like a matron of an old victorian hospital and hasn't got a grip of modern business
It needed to be said!!! It was funny as well
do you have series 2 episode 4? sparkles hotel? its the best episode ever! for some reason some episodes from series 1 to 3 are rare to get.
You're right, that is a tough one to find. I had it at one time but I've been unable to find it. If I locate it I definitely will upload it.
@@inhighspeed thank you so much! hope you find it
I’ve also been looking for Sparkles for ages, plus Blossoms, Saxonia and Hamner are impossible to find anywhere… the hunt continues 😁
Omg..Sparkles is hilarious!! Its by far the funniest one in the whole series.
It’s seriously addictive viewing
I think they were quite a sweet family really
Wow, Tara looks like a young Jennifer Jason Leigh. The room looks much better. And budget friendly as they keep the same furniture, just recovered the headboard, change out the bedding, and wall covering. I'm sure the most money was spent on the dated bathroom.
Yes you are right, I see the resemblance because I have been watching the series Atypical in which Jennifer Jason Leigh stars!!
I thought she was like a young Torah Wilcox!
40:09 ..... why was the carpet not changed .... and a gathered tape pelmet valance ? ... unlined ... should have been pinch pleated .... I know .... me : 40 years in the trade
Any family business is difficult especially when run by a mother and daughter.
We had a chocolate bathroom suite in 1977!
Tara is still involved with the Hotel
Tara looked pissed at the end!
The fact that the family did not think of having regular meetings rather than this daily bickering in front of staff. Family businesses always forget that professionals do such things for a reason. Cannot put family dynamics aside to function professionally? Just sell up then and share the profits.
10:27..... room done 7 years ago ...... = 1999..... Laura Ashley had been ' out' for 15 years by then
So good to see this, although the chairperson was irritating.
How can you use the term "grace and dignity" when you swear so often?
Tara acts like a spoiled brat. I feel sorry for her mother. Yes, the rooms are outdated but Tara refused to cut staff and that, in itself, will bring the business down.
I agree and it was an embarrassing moment when she called her a "crafty cow". No class at all. An un-classy person cannot produce a classy inn.
@@thraciangrapes Considering the forthright manner of Ruth's advice, perhaps brusque at times, I think "crafty cow" was probably tame by comparison. I like both Tara and her mother. Neither is completely correct, nor is either completely incorrect. I think that Ruth was right in trying to find the proper balance, as the two of them were having such difficulties in achieving that goal.
2006 so wonder how the Hotel is now in 2022?
clear eyed Ruth is their only salvation
It is so difficult for the senior partner of a family business to let go of the reins and allow the next generation to move forward.
It's a risk. Elderly people dont like risks.
But for your family you have to try. Family is more important.
The daughter is correct for the most part but she's spiteful and aggressive!
Crafty cow 😂
I love this episode.
They are doing so much better but I to thing on regular day they should be dressed in modern day. I’m an old person but the idea of skirts to short should never happen. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️💞🥰🤗
you have to love Tara
Well, Tara IS her mother's daughter. They both are right and argue the same way rather than duscussing and coming to a consensus. That must have been Pam's style all along.
What would Ruth prefer to be called by the waiter?
I think rather than 'What would madam like to start with," which is speaking to someone in the third person, "What would you like to start with," or "What will you be starting with" is better. As she said, addressing someone as "madam" (again, third person) is rather old-fashioned, as well as (in my opinion) a bit pretentious. It could also be seen as patronizing, depending on the circumstances, although I think the contraction would not be out of place or objectionable in a phrase such as "yes/no ma'am."
Anything but Madame!
Mthey are arrogant toward their mother. Especially when her own children call her Mrs Howard
I got the impression they do that in business meetings, and more especially because Ruth (an outsider) was present, when it might have been inappropriate to refer to her as "mum" or "my mother." Just my two cents.
It's like Downton Abbey, Mother and to a greater degree, daughter, compete for the part of Head dictator of household.Tantrums and intolerance toward a senior.Surprised anyone wanting to work there.
How dreadful only to make forty thousand a year! Poor souls...
How can you possibly put dark blue curtains at the window and dark red curtains on the bed? For Heaven's sake, one or the other! The English are colour blind.
Tara is top totty
They are dead in the water it’s November 2022 I’m watching this and they would have barely keeping there head above water walk away from your mothers business she is going to take you down with her 😮😮😮😳😳😳🫢🫢👎👎walk away while you can 👀👀
I don’t know how the daughter managed to tolerate her mother’s refusal to make the necessary changes to the hotel. Just because something worked thirty years ago doesn’t mean it will work now. The mother seems to be stuck in the past, not realizing that peoples tastes have changed over the decades. I think the daughter could have improved the business, but her mother kept interfering with her decisions. The thing is, mom’s way of doing things is not bringing in any money😒
I agree with the staffs outfits, looks uncomfortable and really ugly. Lol my opinion.
Can just imagine Lillie bathing in luxury, yes in the bedroom! There’s nothing that kills the mood more than staring around the confines of a bathroom, toilet and all! Sign me up for luxurious and sexy soak with a glass of champagne a la Langtry. Ahhhh… 💜
I require a shower. For a bath, several grab bars are required.
I do like both Ruth Watson's and Alex Polizzi''s straight talking, great ideas, and no nonsense approach, but I don't appreciate their in your face foul language - so unprofessional and unnecessary. I very much appreciate that in some of these older episodes it's bleeped out. Pity that it's not in many other episodes which otherwise could be interesting family viewing.
I haven’t noticed foul language 🤷♀️ maybe you need to take a chill pill !
Alex swears less then ruth, ruth was worst for swearing alex only swears if shes reallt mad and in a rearlky chsrming way
Me thinks Tara should move out and try a job elsewhere. Impossible to work with her Mum.
She DID however qualify Ruth spot on though: A Crafty Cow.
Being an old bag?? Seriously? I appreciate straight talk, but that is just being churlish, childish, and foul. This woman is really NOT GOOD. How about someone starts insulting her? Rife with opportunity! Unbelievable.
Tara was absolutely lovely
I really dislike how the woman talks to her mom. It seems she has had so enough of all that she cannot talk to her mom (or anyone else) without sounding mad from the begining.
The staff outfits make me sick
Room 39.... hate the headboard..it's literally straight out of the 1980s........needs to have some art above the bed....... do not like the heavy curtain valances over the windows.....this room does not scream SEASIDE HOTEL!
I bet Tara demanded a pony every Christmas.........or else!
Why did Ruth Watson quit or did she is she still living she's better than that other woman.
I have to admit that I prefer Ruth to Alex, but Alex does an admirable job as well.
@@inhighspeed I like Alex but Ruth is my fave
Ruth only wanted to do three series.
All the travelling got Ruth down I think.
Ruth was bored with the concept of the show
Wish people wud stop pussyfooting around the elderly , tell them their tastes are dated and we need to modernise, thats it , no ifs, buts or maybes.
I disagree. The views and opinions of older people are just as valid as those of younger people, in some cases, more so. My wish would be that people would stop bashing them.
Not every old person has dated ideas but hers are definitely stuck in the 80s. People who think they know, should get out more and see other hotels and not just assume they know everything.
Sorry, but the daughter needs to chill out.
Btw Edward nor Lillie Langtry owned it, stayed there or anything.
Its a theme hotel from its original incarnation
Yes, from what I understand it has always just been an urban legend, but you'd think perhaps they wouldn't be quite so shady about it, that is, rather to say up front that the story is merely that and not based in actual fact. Or maybe they were completely unaware? I suppose neither I nor anyone else could possibly say for sure.