HORRENDOUS experience at DIOR Harrods Cafe

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  • Опубликовано: 2 ноя 2024

Комментарии • 461

  • @pippaDlightful
    @pippaDlightful Год назад +2376

    Go to a nice local cafe and get treated well. Never appealed to me those kind of places.

    • @mi3helle707
      @mi3helle707 Год назад +17

      Honestly, it's the local ones are sometimes the best ones. Personal service, great food, good vibes all round

    • @lastofthe70schildren70
      @lastofthe70schildren70 Год назад +1

      🎯✨👌🏾

  • @paulmahoney6313
    @paulmahoney6313 Год назад +2036

    Loads of bloggers have filmed in the dior cafe the security guy was being a prick .

    • @carliemorgan1871
      @carliemorgan1871 Год назад +28

      Just because they got away with it, doesnt mean it was right

    • @paulmahoney6313
      @paulmahoney6313 Год назад +45

      @@carliemorgan1871 I don't see what the hig deal is ask yourself this "HONESTY", would you go to an event/sightseeing if you couldn't photograph it ?

    • @carliemorgan1871
      @carliemorgan1871 Год назад +13

      @@paulmahoney6313 don't be stupid.. there are tons of places that don't allow video. perhaps get out of the house once in a while?

    • @paulmahoney6313
      @paulmahoney6313 Год назад

      @@carliemorgan1871 I can just tell your one of those women with a weak chin and tiny lips.

    • @carliemorgan1871
      @carliemorgan1871 Год назад

      @@paulmahoney6313 like your dick, eh?

  • @aricufl2214
    @aricufl2214 Год назад +675

    That sounds super embarrassing. He could’ve tapped your shoulder and told you discretely. Same effect and WAY less drama.

    • @sarebear4351
      @sarebear4351 Год назад

      Yes agreed. Poor guy. Security idiot clearly has no class and on a power trip. Iv never been impressed by high end brands and the pretentiousness that comes with it. We are all equally as important as we are irrelevant.

  • @watercolourmark
    @watercolourmark Год назад +326

    Lawful speaking: If you are in private property and someone asks you to stop filming then you must stop, but they have no legal right to enforce you delete any footage you have already taken. You own that footage and they don't.

    • @HillbillyYEEHAA
      @HillbillyYEEHAA Год назад +18

      Agreed.. but again, do they make it clear that you cannot get a pic or make a video before you go?

    • @gerrie1545
      @gerrie1545 Год назад

      ​@@HillbillyYEEHAAË😂😂

    • @recuerdos2457
      @recuerdos2457 Год назад +5

      But the point is why yelled and made a scene I guess!!

    • @watercolourmark
      @watercolourmark Год назад +9

      @@recuerdos2457 - I agree, bad PR. And if anyone asks you to delete videos or photos, just tell them that it is auto backed up in the cloud. But always refuse.

    • @CarolSubList
      @CarolSubList Год назад +1

      They could’ve warned him politely.

  • @toriladybird511
    @toriladybird511 Год назад +623

    The security guy took the taste of luxury out of your mouth.

  • @jhunifiedwithlove9750
    @jhunifiedwithlove9750 Год назад +138

    Please Don’t even go back there even if they offer an invitation of apology

  • @jhunifiedwithlove9750
    @jhunifiedwithlove9750 Год назад +107

    They forgot that social media is now the #1 form of publicity and awareness. After that experince, everything will be bad even though it’s already bad like the food and the coffee will just taste even bitter in a bad way

    • @myvirtualpresencefyi
      @myvirtualpresencefyi Год назад +3

      LVMH and Dior in particular have not embraced social media at all.

  • @sharonjohnson212
    @sharonjohnson212 Год назад +88

    Thanks for the heads up. I definitely wont be going!

  • @jhunifiedwithlove9750
    @jhunifiedwithlove9750 Год назад +81

    I’m sorry that you had to experience this. You look so sweet and innocent.

  • @tamaramcrae4037
    @tamaramcrae4037 Год назад +29

    Usually dior security lets you record with no issues. This was a rare occurrence that guy had a chip on his shoulder

  • @rj99545
    @rj99545 Год назад +220

    That is terrible and should not have happened! Sounds like he was on one and took it out on you.

  • @jodiemcbrodie4997
    @jodiemcbrodie4997 Год назад +69

    Don’t think the Dior Cafe head office would appreciate the security guard making such a scene in front of other customers. It probably is over priced, but that sounds like a problem with that particular staff member rather than the actual cafe itself

  • @bgranger_842
    @bgranger_842 Год назад +181

    So they come up with this cafe idea for PR and they are so rude that the PR they end up getting is negative. Wow, what a way to burn money!

    • @ad226200
      @ad226200 Год назад +1

      To be fair, security is usually contracted, so no relation to the PR team.

  • @warsscarsplanetmars
    @warsscarsplanetmars Год назад +11

    Sounds like he was power tripping. I’m so sorry you went through that, keep up the great filming and reviews! xx

  • @janejdough2230
    @janejdough2230 Год назад +57

    Thanks for the warning. Shall avoid when I tour London.

  • @myjourney1970
    @myjourney1970 Год назад +54

    Some of the youtube has made a video of this place. I don't get it why they took so serious with you. They are very expensive as well

  • @tivertonlove850
    @tivertonlove850 Год назад +61

    When he told his baby mum that he is on a work trip and his side chick that he works in Canary Wharf and you are recording him as a security guard 😂 that will do it

  • @tinythebulldog4552
    @tinythebulldog4552 Год назад +19

    You are too sweet and handsome to waste your time there. Probably better local places.😊🇨🇦❤🍀

  • @wildhairchronicles4009
    @wildhairchronicles4009 Год назад +10

    Once the experience at entry has been slandered, no amount of good food or good coffee can brighten ones mood up.

  • @ejohnson3131
    @ejohnson3131 Год назад +3

    Aww you’re so adorable telling this story! 🥰

  • @leide4688
    @leide4688 Год назад +3

    You are so calm, genuine and nice. You did not deserve that 😮 Thanks for the warning 😊

  • @mermaidx9386
    @mermaidx9386 Год назад +4

    Aww I’m sorry you had to go through that :(

  • @TheRezkizuka
    @TheRezkizuka Год назад +8

    I hope dior and the security guard will apologize to you.

  • @422mb
    @422mb Год назад +14

    Yea, there’s one here in Miami and it’s not so great

  • @JoneOfBark
    @JoneOfBark Год назад +6

    Poor you! Not gonna lie, these fashion brands are extremely rude and horrendously obnoxious in their stores and so this behaviour does not surprise me. Shame on them.

  • @herertolearn3418
    @herertolearn3418 Год назад +7

    You are adorable ❤Sorry that happened to you! Isn’t everyone filming everything these days???

  • @MikSonus
    @MikSonus Год назад +7

    All he needed to do was to use some discretion, but instead running up to you shouting made him look like a thug. Ridiculous.

  • @stephanieatkins5354
    @stephanieatkins5354 Год назад +12

    If someone is in your video without permission they aren't in the wrong for wanting you to delete it.

  • @andreaportillo335
    @andreaportillo335 Год назад +8

    Im sorry that happened to you 😢

  • @courttmellor8906
    @courttmellor8906 Год назад +5

    Let all give them 1 star reviews for my man here

  • @lianseldou
    @lianseldou Год назад +6

    Amazing review 👍

  • @tinkable907
    @tinkable907 Год назад +7

    Don’t go back!👍

  • @coldworld5
    @coldworld5 Год назад +2

    Same in Paris. Literally no point going. People only go to say they’ve been.

  • @navajoauckland6003
    @navajoauckland6003 Год назад +4

    Unless your a celebrity they class you as a peasant. It's rather pathetic especially when your trying to take pics of you and your family for birthdays and special occasions. They go nuts

  • @sylviacarbonell3135
    @sylviacarbonell3135 Год назад

    😮 That’s terrible. I’m sorry you were treated like that. 😢

  • @idpkydv
    @idpkydv Год назад +1

    RUclipsrs should realize every business and person has their right to not get filmed and not be a matter of public entertainment.
    As a responsible and cultured person, you should ask the authorities whether you can shoot the video on their premises or not.

  • @Patricia-sv8zb
    @Patricia-sv8zb Год назад +16

    I hope they apologise after they see this video!

  • @racheltremper-dunham4236
    @racheltremper-dunham4236 Год назад +1

    thank you for the real -
    hugs i imagine any street cafe in france would be lovely . Next ? hugs 🦋

  • @dannowestiedanflarty6990
    @dannowestiedanflarty6990 Год назад +4

    I had a situation where I was asking directions from a security guard at Harrods and he completely ignored me what I asked him repeatedly he refused to look at my face I made a complaint taken a note of the time and the camera and location and they sent me a full apology and sent him on a training course apparently they are stuck up in Harrods

  • @Serena_9
    @Serena_9 Год назад +2

    It is a bloody café, not a Dior boutique! Surely, I have seen many videos from other blogs whilst in the café with no issues. Dior should hire someone with great manners to serve their premium clientele.

    • @luxecollective
      @luxecollective  Год назад

      Yes that confused us a little seeing other videos!

  • @beththegreen
    @beththegreen Год назад +1

    it's depressing but it doesn't shock me that people like that work there

  • @johndarland3633
    @johndarland3633 Год назад

    Liverpool to London is a super long trip, my guy just woke up and thought he gonna go. I respect that man I wish I had that energy.

    • @luxecollective
      @luxecollective  Год назад +1

      Thanks man! Only 2 hours though (and London's worth it... great city) 💪

  • @IKUZIMO_yuri
    @IKUZIMO_yuri Год назад +3

    The next day would be like *I'm going to Starbucks or Dunkin instead* (or the place you prefer)

  • @nathalienguyen6860
    @nathalienguyen6860 Год назад

    I’m sorry you went through that. Awful

  • @foxwonderland8467
    @foxwonderland8467 Год назад +1

    Sorry for that and yes I agree with you, I’d be embarrassed too. Total overreaction from the security guard of all people. Thank you for your review, yes , I will pass. Not just from the mediocre cafe food review, but based on that security guard’s behaviour alone is so out of line. It’s uncomfortable. If I saw a security guard do this to someone for simply filming, I’d be uncomfortable big time. If a guest had issues with a recording and politely asked to have them removed from the video that’s perfectly fine. But the security guard has no right to behave like that to a paying guest. Specially a paying guest to such an expensive designer cafe. Not exactly the experience you were paying for. Again you did nothing wrong. Very sorry for your experience ❤🥰

  • @Chinoiserie9839
    @Chinoiserie9839 Год назад +11

    Dior apparently have great customer service. Lol

  • @LCaddyStudios
    @LCaddyStudios Год назад

    That’s when you change the video plan from the somewhat well performing “I went to this cafe in London” video, to “security harasses me for filming a food review” which would perform so much better.

  • @avr0819
    @avr0819 Год назад +2

    Ok, so I’ve seen like 20 people standing outside Dior store in a queue, Waiting for store guys to let them in, so that they can spend more than $2000. Wow, that sounds like a luxury experience to me!!!

  • @raqueldery1361
    @raqueldery1361 Год назад +1

    I will not waste good money on companies that mistreat me. That is my rule of thumb.

  • @jilltomfohr
    @jilltomfohr Год назад

    I'm sorry that happened to you! What a terrible experience.

  • @zacharymakenzie8773
    @zacharymakenzie8773 Год назад +1

    Imagine paying your hard-earned money to go to an exclusive café where the staff is not trained well to communicate with customers. Shouting at a PAYING customer must always be the last resort. Sorry for your terrible experience man.

  • @maisiewatkinson2671
    @maisiewatkinson2671 Год назад

    Why didn’t you say no? Was there a notice anywhere saying that you cannot video inside the cafe??

  • @rebeccachard5854
    @rebeccachard5854 Год назад

    Continue to video lol 😂 be strong ❤

  • @lanaava
    @lanaava Год назад

    Sorry to hear that. Thanks for the honest review. People probably mostly just go there for aesthetics..

  • @AutumnMurder
    @AutumnMurder Год назад +1

    Interesting because i had the worst experience with a guard at harrods too since then I've never went there again been in london for 10 years

  • @tivertonlove850
    @tivertonlove850 Год назад +6

    I appreciate your honesty

  • @mapumontes
    @mapumontes Год назад +1

    And you are surprise because… those pop ups always have the worst food…

  • @Salma_xx
    @Salma_xx Год назад

    That sounds terrible! Thank you for sharing. Now we are aware.

  • @claire___
    @claire___ Год назад

    Hey Liverpool 🙌 Cheers. My sister went and had a fine time, said it was nothing to write home about. Considering thats what she does, lol.

  • @StylistOllie
    @StylistOllie Год назад

    I worked for Harrods many years ago as a senior manager in one of the fashion departments and the filming is a big no no, if anyone has done it before they would of have permission or been sneaky. But interesting fact Harrods is a very old school business like a constitution and the security of I remember correctly are ex SAS or SAS trained and if you think that is harsh imagine working there and going through staff security everyday it’s like going through customs, but it’s Harrods and they run a tight ship

  • @AngD03
    @AngD03 Год назад +1

    Harrods is notorious for not wanting anyone to film in there.

  • @geofferzh79
    @geofferzh79 Год назад +1

    Why did you delete it? He had no authority over you mate

  • @rosie6
    @rosie6 Год назад

    Man I’m so sorry u experienced that, what a jerk

  • @seanluve
    @seanluve Год назад

    I hope you made a formal complaint that security gaurd.

  • @Platty6987
    @Platty6987 Год назад +1

    Does the security know he’s on CCTV 😅

  • @starbender4714
    @starbender4714 Год назад +1

    You’re worth it❤

  • @rosie6
    @rosie6 Год назад +1

    It’s literally the old lauduree cafe they just redecorated it

  • @Anduril919
    @Anduril919 Год назад +2

    Oh poor blogger!!! 😂😂😂

  • @Kourahoney
    @Kourahoney Год назад +1

    That space used to be Lauree cafe, real nice French Rococo vibe.
    Now it’s kind of …. not sure what’s happening …. Don’t get me started on the Over priced cookies 😂

  • @user-bf3pc2qd9s
    @user-bf3pc2qd9s Год назад

    Security guards in shops..... 1. Usually rude 2. Rarely deal with actual shoplifters 3. Intimidate "ordinary people". Never heard of "browsing", often ignorant, think it's *their shop*. I tend to boycott certain shops locally. Looking at you, Little Sainsbury's, TKMaxx, I could go on.

  • @takitam2521
    @takitam2521 Год назад +1

    He was guarding privacy of customers. 🤔 So you film anyway stealthily, and was so mad you cant monetize this experience that it ruined it. But at the end grumpy clip about it can be sold too 😁

  • @monicaenoch5631
    @monicaenoch5631 Год назад

    That’s awful. Sorry you had to experience that.

  • @bernadinerodrigo9520
    @bernadinerodrigo9520 Год назад

    This was so sad 🥺 how rude can these people be!?

  • @rafinyx1142
    @rafinyx1142 Год назад

    How did you recover the footages if you were asked to delete from the bin as well?

  • @celebrityrog
    @celebrityrog Год назад

    What he also might not know is that some people like myself have a Google Photos back up using cellular. Meaning even if a photo is deleted on device, that photo is already uploaded and saved to a server.

  • @simbuildboy4595
    @simbuildboy4595 Год назад

    The worst there. A friend and I asked a security guard to help us find the champagne bar. After walking for a bit he said. "Ahhh not sure where it is" and then just walked off 😂

  • @SecretSquirrelFun
    @SecretSquirrelFun Год назад +1

    Yes, that must have been very embarrassing for you. I’m so sorry that you had that experience BEFORE you’d even sat down.
    I probably would have wanted to leave immediately if it had been me. As a woman, I also might have cried a little bit depending on his tone.
    Hey #DiorCafe, I think that an apology is in order. A public apology not a form letter.
    So, what was that security guards BIG secret?
    I’m not really interested but I really thought it was going to be him telling you that filming inside wasn’t allowed.
    I’m now kinda suss about who they are employing for their security if I’m honest. 😳

  • @JamSa85
    @JamSa85 Год назад

    Where's the video of this happening, you recorded it right....

  • @QueensGurkhaRegiment
    @QueensGurkhaRegiment Год назад +1

    You don’t take pictures when your rich, you just do it again. Totally agree with Harrods policy.

  • @katrina.dippyduck
    @katrina.dippyduck Год назад +1

    How awful. Gutted for you. Fellow Scouser. X x with love. Loving your reels x

  • @peggyscott2180
    @peggyscott2180 Год назад

    So, the elegance and superior facade is just that....a facade.

  • @salkordi90
    @salkordi90 Год назад

    I had a similar situation in Apple store in Dubai, everyone was taking pictures but suddenly the female security came to me aggressively said (u should ask the ppl permission when u talk a photo .. delete it) that kind of act damage the brand image and does vad more than good,, thank you for calling them out 👏

  • @miraanimelover97
    @miraanimelover97 Год назад

    I honestly don't mind them asking to not record or delete stuff, it doesn't hurt however to be decent about it. You can totally get away with citing copyright stuff. But BE POLITE.

  • @rebeccak1648
    @rebeccak1648 Год назад

    That's horrible 🥺🥺 if only he knew how much effort/how far you travelled just to get there.

  • @jenniferpalmer2847
    @jenniferpalmer2847 Год назад

    Security person needs training. Please make a formal complaint.
    Tell Harrods your work, luxury brand historical content and luxury brand reviews are well respected.
    They should take note.

  • @Godslain
    @Godslain Год назад +3

    I think the recording without permission things yall are mentioning are valid but the security guard could well have not yelled at the dude and told him to not record politely, and also the dude should've gotten permission. And I hope your views on the food didn't change bec of the incident.

    • @marvicseva18
      @marvicseva18 Год назад

      Who knows how the security guard really acted? Maybe he was a bit irrate but not ebtirely shouting… perception might be different if you felt you have been humiliated… if it was true i would not stay there for even a second more…

  • @ricksterk7014
    @ricksterk7014 Год назад +1

    It's not like a liverpudlian to complain.

  • @the_unorganisedtasker
    @the_unorganisedtasker Год назад

    That's so unfortunate when you look forward to something and it's not what you had in mind.

  • @heyu123
    @heyu123 Год назад +1

    Isn’t that the old Laduree location? 😅

  • @connielawchan533
    @connielawchan533 Год назад +1

    Thanks I won’t go there . Sorry to know that.

  • @meid9158
    @meid9158 Год назад

    Should’ve told the security guard to take a chill pill. He’s embarrassing himself more then you 😂😅

  • @lineq4949
    @lineq4949 Год назад

    Just a thought, but the other guests have not said yes to be filmed by you, and since this is a private property you should always ask beforehand 🤷‍♀️ just common curtesy.
    But sure the security should not have shouted :)

  • @Kikiconsilience
    @Kikiconsilience Год назад

    There is a crazy guard in harrods that attacks people

  • @doreenbibby7941
    @doreenbibby7941 Год назад +1

    Your right it wasn’t worth it

  • @pixieblondemom
    @pixieblondemom Год назад

    I am sorry that happened to you ❤

  • @valeblack3393
    @valeblack3393 Год назад

    What clothing brands miss is love

  • @lunamiku4166
    @lunamiku4166 Год назад

    I have a feeling that the security guard is being a judgemental person...

  • @GK-up6xz
    @GK-up6xz Год назад +2

    I went to the Dior cafe in Tokyo. It was a solid 5/10 😏

  • @dereklwashington1132
    @dereklwashington1132 Год назад

    Thx for calling them out

  • @422mb
    @422mb Год назад

    Same here in Miami. It’s mediocre and boring now that everyone has taken their Instagram pics there