I've owned a small , high quality shop for 28 yrs. now. While this State Farm guy makes it sound like it is no problem to choose your shop, But what he isn't telling you is that when you DO pick your shop, they delay every process they can, for instance if there are no available salvage parts locally, they find used parts out of your delivery area knowing you won't pay for a used part you cannot inspect . So now you have to contact them, wait up to 5 days without proceeding. Some customers have said to me they were told it would take 2 weeks to get an appraiser out to look at their car, industry standard is 3 days In a nutshell most insurance companies seem to purposely delay the repair progress in retaliation for choosing your repair shop, that is my opinion, but when I comment to the customer that they are being "spanked" for not rolling over, they tend to agree. In all honesty, in this town state farm hasn't used aftermarket parts lately.There is nothing wrong with unbolted salvage parts, our standard is they must have factory paint which means the are unmolested. When they figure welded salvaged parts , they are NOT a good idea, since you have to drill holes larger than the actual factory weld, causing a larger weld, more heat, exc , I have told appraisers this and they refuse to pay for new welded in parts. No matter what they say, aftermarket parts suck, are inferior, in my opinion even the CAPA certified are no different than the uncertified. A CAPA certified part is just a part with an expensive sticker in my opinion. They say they don't force us to use this stuff, well, they won't pay to repair the car any other way.... that IS forcing us to do it their way or lose the job, or fix it at a loss. BY the way, when you hear the insurance term "industry standard" - that means : "good enuff" .
I hate both sides have worked at both. Insurance companies should rate their polices for OEM parts or yet have an OEM endorsement which many do. You get what you pay for. As far as the shop goes estimating and selling a job and to see a repair done of a flaw in the final product that the usual customer will not see is total BS also. I have went to managers and showed them what is wrong with the car. First is let's see if the customer notices or park it in the shade. I finally get to a point where I say fire me or I will tell the customer what is wrong with the car when I have had enough. Insane walking in as an adjuster and seeing idiots think the can repair a kinked rail. Saw an independent pay 5 hours to repair a rail that the claim rep paid to get rid of the file. If you need 5 hours you need a rail as you know. I see what these idiots repaired and pay them again to do it right with part replacement. Both sides make me sick to my stomach.
Putting a USED part on a USED vehicle isnt wrong, as long as it's safe. A repainted used fender looks just like a painted new fender. Besides, if new parts were required, you'd scream about how expensive insurance is. Anyway, take your vehicle to the shop of your choice, not theirs.
Your partially, correct. Used isn't wrong but remanufactured parts like the headlight shown in the piece is wrong. It's a broken part that was glued or screwed back together so the insurance company can save money. LKQ parts as long as they're not structural are ok but remanufactured parts should not be used.
srercrcr In this country it is illegal to sell lamps that are not DOT approved. An OEM lamp approval certificate expires with any modification. TravelersLaborDispute.com
CNN reported news? When was this? This is just one of those news articles that they use to gain peoples trust for the bigger lies they tell. The only reason that this article was allowed was because someone working for CNN got screwed by the insurance companies and got it to slip through their system.
I have quite the story for you. I had hail damage work done on my 2015 Kia Forte hatchback through Travelers at a "preferred partner" concierge. They had an outside PDR guy come in for that. The problems started with communication about getting the work done, communicating the process. There were parts they knew they had to replace during the estimate process and did not order them until the vehicle actually got there. Two of them ended up being on back order from Korea. The shop itself replaced the hood, roof skin and removed the fenders to blend them in. They did a fair job of blending in, but they returned the vehicle with paint dust nibs, dust inside, body panels not properly aligned with major gaps to include the fender, hood as well as the hatch area. Not mention it they scratched the A pillar with a tool, chipped paint off the wiper blade arm and at some point during removal, storage or post work detail the surfaces of my side mirrors were scratched. There's more... they also left body filler speckles in the hatch area, overspray on the windows. Now, they did fix, but I have an appointment with an independent shop to have it fixed. These companies are scummy and the shops themselves are even worse. Just like that lady at the end I went to a Service King shop. This was my first time having to have something fixed on a vehicle, big mistake!
SirWhiteCrayon , not all shops are bad. I’ve been in this industry for over 30 years. Yes, I have worked for a short time with shops that produce the type of work that you received. I’m sorry you had a bad experience. I have however worked and am still working with amazing shops. Shops that we actually feel horrible that there are people that receive the service you did. Don’t give up hope if you have to use a shop again. There still are good people and businesses in this world that would love nothing more than to do a great job for you. God bless, and my apologies again for your bad experience.
The best part about this is that it shows you in your policy that they will use remanufactured parts. Start reading your contracts before you sign them.
I am a mechanic and I prefer used good condition oe panels as the fit and quality is so much better than aftermarket stuff but the choice has to be left to the customer as how much if any carefully selected used parts are fitted.
A remanufactured headlight housing that has been glued and screwed together can allow moisture to enter the headlight assembly and cause the bulb to spontaneously fail. That doesn't seem very safe or strictly cosmetic to me.
OEMs offer replacement head light tabs for this exact purpose, to save headlights! If you are filling holes or plastic welding, that is a different story, but an OEM replacement tab that gets screwed onto the light is perfectly acceptable.
Sam G I've never seen that happen. Currently work in a body shop, and every time I go to write an estimate, there is no option for just replacing tabs. That entire section is made out of 1 mold. Some shops will put a plastic weld if a tab is cracked, but we don't.
NOLAItsNotOva I know Honda offers replacement tabs for a lot of their cars. If you check parts diagrams, you'll see them. There are also screw bosses molded into the headlight housing just for this purpose.
@Sam G GM and Toyota do not. Most other MFG do not either. There are usually more than a few used parts available that don't have issues like that "remanufactured" piece.
Ya that's what i would want on my late model car is a new tab screwed over a hole are crack in the light!..I pay my f-cking insurance so give me a new headlight! It's not my fault or problem that a new headlight costs $400 for most cars.go after the auto manufacturer then!
I took a car to a Toyota dealer-owned body shop. Geico wrote up the estimate with aftermarket parts specified. The car was only a year old and I pressed for OEM parts. The shop told me that Toyota now sells OEM parts to dealer-owned body shops at aftermarket prices to ensure cars are repaired properly. I guess they feel that lower quality aftermarket/used parts could tarnish their reputation for reliability. Every part on the car that was replaced when I got it back was OEM but the estimate still only specified aftermarket/used parts. I had another car that was 9 years old with 190k miles that was just barely repairable after an accident. It would have been a total if I insisted on OEM parts. I was glad to accept aftermarket parts then to keep the car. Over 4 years later and it's still serving a family member very well. I would not accept aftermarket parts on a car that I cared about resale value on though.
Wait it was hit in rear. That would mean 2 tires max maybe got damaged. But video says 3 of 4. Means some of damage isn't part of wreck. The the whole thing wrong from this car in reference to shaking is from the wheels
As a body shop worker myself. Iv found aftermark parts fenders ,lights n bonets to mostly be good to use.it just depends on the molds thats these parts are being pressed from. Some aftermarket companies have better moldes than others
I don't have an issue with used parts as long as they are actually serviceable. That re-manufactured headlamp assembly is not repaired such that it will last in service. I do have a problem with shoddy work like bolting on new covers and not fixing body and frame damage underneath.
Oh you mean the "we need to blend" tatic and then they just tint and buff.. lol I've met plenty of painters who admit they don't blend if they can avoid it, but they still get paid for it. I don't see anyone complaining about that.
I personally have a problem with aftermarket parts for the main reason that they cannot be built according to factory specs otherwise it would be a patent infringement. I am retired. when I was a child I told my dad I wanted to be a body man like he was. I went to work at 9 years old in his body shop. I usually did for 2 years, then in 1961 they came out with body filler. I was taught how to shrink Steel. I don't mind a used part in order to keep costs down to not total loss a nice car. but I am going to junk yard and I will pick out that use part to see how it fits before it's ever pulled off that salvage car. knowledge is very important to rebuild a wrecked automobile to within 2% of its original safety crash standards. I have never lied to a customer, we guarantee our work. every car I ever repaired, was repaired properly. I love my family, and I don't want someone greed to injure someone in my family because of the repair being short cut or we call it hack work. there are hackers that short change their customers. and there are professionals that do their work with quality and complete honesty with their customers.
I experienced this recently, my 2017 Honda Civic sedan I got new with only 15k miles still on the dial got t-boned by an elderly lady driving an SUV making a left against the light because her GPS told her to, she hit 3 vehicles total, my car got 4k dollars in damages because I was the last car she hit. My car was taken to a Honda body shop my insurance recommended, they “fixed” the car in 5 days, got it back with multiple problems from doors misaligned to still damaged parts and flawed paint work, I returned the car to be redone, they took another 4 days, the job was much better but still minor problems that I decided to let go.
I feel like I’m going through this right now, I’ve been dealing with the insurance company for over 5 months, still waiting on my car to be finished. It’s really ridiculous the day I got it back the car lost control and I almost ended up in another accident, had to be towed again back to the body shop, been in almost 10 rentals. Not sure what to do, none of my body panels match/line up. Please help.
Insurances companies real business is to collect money every month from millions of people. Imagine how much money they make and in the end give you the cheapest quality that can even in danger the lives.
When I was hit the adjuster told me they don't pay for oem parts and will only cover aftermarket and recycled parts. That I would have to pay the difference if I wanted oem parts. I chewed him out and refused to accept his offer. Told him I would pursue the driver for the difference. Ten minutes later the shop called me to tell me the adjuster caved and will pay for new oem parts. DO NOT ACCEPT THEIR OFFER TO USE RECYCLED/AFTERMARKET PARTS IF YOU ARE HIT.
If the body shop is not screwing over the insurance company then the insurance company is screwing over the insurance company. I have worked at both and wonder if I can make a living being honest. So far the answer is no.
That's not true, the states just has shitty insurance, the country I'm from the insurance is ethical and its cheaper than american insurance by a large margin. And my cousin owns a mechanic shop, he's never jipped a soul, he works his ass off though to make an honest living. You very much CAN work in either business AND remain honest.
sorry but your 100% correct. an honest man has no place anywhere in the b/s industry. its saturatedly corrupted. of course their are still a handful of honest shops out there, but getting fewer all the time.
The guy interviewd from state farm lied when he said they only use afternarket and used cosmetic parts ive my self installed used suspension components even full components for cars ensured by state farm they do offer a life time warranty on used suspention
I have never heard of an above-board insurance company - *EVER*! They all try to get away with not paying, or at the very least, not paying the entire amount if they can get away with it. They have legal loopholes they jump through to get away with their misconduct. For example, if your basement floods, only swer damage is paid for, but if they deem any damage is caused by "fresh water", you're screwed! They all claim they want to help, but whom are they truly helping? The answer is themselves!
I work for a massive auto recycle yard in canada, we try our hardest to send out quality parts... that first headlight would have been crushed and never sent out.
How did the wheels get damaged from a rear end accident? Pushed over a curb? Even then the way they are bent doesn't make sense unless the tires blew. Need more info on that part.
I was taught in my autobody class that if a vehicle is 3 or more years old then used parts or cheap after market parts are used because using all new, oem part may be a total loss, which makes sense. However, insurance companies select certain shops to do their work. That way you pay more to the insurance while they pay less to shops. That so why you get such crappy work from insurance-paid repairs compared to you paying out of pocket.
In regard to the first statement I do believe cars would "total" left and right if only OEM parts would use. Also no one ever talks about how the parts are on back order, etc. Good luck getting your car back in 2 months
That's funny because I went to State Farm and my car got wrecked, and instead of totaling it out, the body shoo had tried 2 suspension sets and said STATE FARM required them to try a THIRD set coincidentally that fit and worked on the car,
Used Parts are fine if they are in Good Condition, Not Aftermarket, Not Older than Vehicle being repaired, Aftermarket acceptable if Vehicle is being Requested by Vehicle Owner.
This is a catch 22. If everyone expects brand new oem parts, rates will simply go up. Nothing is wrong with aftermarket parts nor a salvage yard part on a used vehicle. Most of the time they're talking about cosmetic things like fenders, hoods, taillights, etc. Does it really matter that a someones 3 year old used car gets a used hood from a salvage yard car; it's a hood? Not saying shady stuff doesn't happen but that is on the independent SHOP who did the repair. They low balled the bid to win it from the insurance company and chose to use those parts on the car per their bid price. Best part is none of the reporters or attorneys have any idea what car parts they're looking at. Thanks to the crooks at the insurance company and the attorney crooks, consumers will pay more no matter what and the shady shops will still do the same shoty repairs.
sixtyfiveford nothing wrong with used parts but boy have we seen some bad fitting after market parts..oh no now we have to let the estimator know so he can order an OEM part.. all these could have been avoided.. causing the body man money by parking the car until the oem part arives
sixtyfiveford lights happened to be safety features on cars they're not there just be attractive. I don't care whether part I have aftermarket or not but I wouldn't want headlight housing with broken mounts that would surely fail an inspection.
Theres factory tabs sold seperately to repair headlight A repaired headlight on tabs is totally acceptable as long as its no leaking and have moisture inside the lens
I agree. Seems like not too many people have seen these tabs. I think it might just be a few makes and models, but they exist to address this very issue.
Finally CNN reports on something useful. But they forgot to mention the insurance companies wont pay full price if you take to your own repair shop. They low ball the unprefered repair shops and accuse them of jacking up the price and wont pay the full amount telling the owner of the car that they are responsible for the excess $.
I remember when my car was rear ended, I took it back to the dealer where I chose to have it repaired. Something still was not right. I figured it was one of my motor mounts. Sure enough it was. Progressive told the dealer it was impossible for mounts to be damaged after getting hit. They wanted to deny the repair, but thanks to Infiniti they fought on my behalf and told them it was very likely for my mounts to be damaged from the accident especially when my car was......ONLY A YEAR OLD
Atleast progressive given benifit of doubt Some other companies u have to proof why the engine mount mal functions after a rear end( seriously its highly unlikely) The dealer probably has to warranty it due to thats not part of the impact area
When a vehicle gets in an accident it is used. As long as the used parts are not faulty and are the same year or newer the damaged vehicle using salvage parts should not be an issue. I do agree what ever goes back on the vehicle needs to be as good as or better than what came off.
EVERY SINGLE VEHICLE ON THE ROAD TODAY IS RUNNING ON 100%USED PARTS. when used parts are to be installed its up to the repair center technician to inspect them prior to installation.
It's not the body-shop's fault. Actually this "used-part practice" has been going on for nearly two decades. What has me alarmed is that many of these repair shops who are now suing had no complaints when it first began. They went along with it. So why are they now speaking up and fighting back? Is it because insurance companies are now demanding that even more corners be cut, even with the structural integrity of the car? You bet it is and they have had enough! Body shops are being asked to compromise driver safety in order to save the insurance providers huge money. Furthermore, it's the repair body-shop that must carry the full burden, not the insurer. Body shops can be held liable for substandard repairs, especially if their repair(s) results in an injury or a casualty to the occupants of the car they repaired. Insurance companies that fund and encourage these shabby repair practices hardly ever get blamed. Things must be real bad if body shops have decided to bite the hand that feeds them... ya think? That really worries me. So how bad is it? How many unsafe cars are on the road that were repaired under this shabby program? I'm glad this mess has prompted the body-shops to finally take action. The down side... expect to pay higher premiums because God forbid if State Farm etc. had to show a lower profit margin. (BTW, this same type of low-ball cost-cutting also takes place with your healthcare insurance providers as well.)
Exactly .... Manufacturer Position Statements regarding repair procedures and parts usage are/ should be the standard for today's vehicles . Not abiding by those leaves the shop, owner and tech liable .....
What did they do to screw you? Did they hire a shady construction company to rebuild it? Or did they refuse to cover temporary housing or something else?
This has happened to me with more than one insurance company who will intentionally hide underlying damages and then blame the shop for substandard repairs. The shop owner stated the insurance will NOT ALLOW proper repairs at the recommendation of the body shop. Last summer, I had a liability claim with Harleysville and Nationwide denied some of the damages are accident related. An estimate for those repairs was over $1,500 and the approved repairs include a RECONDITIONED wheel that is significantly different from the damaged wheel. My door glass was shattered in my driveway and GEICO demands I use their preferred discount provider who makes their own glass in-house and the labor is so cheap its unlikely these are trained auto repair personnel but commissioned contractors. Glass was quoted at $149 installed and the dealer quoted $600 only for the glass. How is this the same quality materials and what if the service guy breaks other parts of my car doing a cheap repair? Insurance is demanding I agree to their terms otherwise their company will not pay for any repairs. Even the insurance commissioner sides with the insurance company in regard to proper repairs because the insurance company is considered experts and protected from fraud.
Mike Jones This was a comprehensive claim and the INSURER does not change the fact the property was damaged or destroyed. The same quality of OEM materials are expected as a replacement, not the cheapest discount crap on the market. The contractor Safelite AutoGlass sent out to replace the door glass did not have experience and caused additional damage that can not be repaired in a reasonable manor... By allowing GEICO Insurance and their preferred shop to replace the door glass, there is now REPAIR RELATED DAMAGE to my vehicle.
heavymechanic2 It sounds like you should find out if Geico has an OEM endorsement or shop for a company that does. Otherwise look into legal crash part definitions fir your state. Were the parts even CAPA certified? If they are not equal to oem(like kind and quality) start complaining to the insurance company with proof that they are not and if that leads you to a dead end file a complaint with your state's department of insurance. In the beginning were you shopping for price when you insured with them? If a company intentionally hid damages when presented with them -they owe you a denial letter. If you made a claim on this underlying damage and it was not repaired then you can sue them. As far as Safelite you should tell them to pay for the damage or open up another claim.
you're so right, the Attorney general here in Hawaii is uneducated too and I'm hoping his vehicle gets dmg and he gets the same faith with poor quality repairs but that he gets into another accident and his prior repairs fail bad, not killing him but badly hurting him..this is what has to happen in order fur these guys to see what's happening..
as long as insurance companies are involved in the making of the estimating programs that are used to write the estimates its gonna get worse.for example i saw a roof skin replacement on the box of a 26 foot box truck go from 16 hours to 11.5 hours.thats just the translucent skin being and all needed trim mouldings nothing else.the lesser amount of time can lead to cutting corners like not properly caulking it to prevent leaks or not cleaning the frame work right for it to lay flat. this kind of thing happens every day on cars,pickup trucks and heavy trucks alike
I own a bodyshop and ive asked this question to State Farm before and they have told me that they use aftermarket, reconditioned parts etc on areas that are cosmetic. Now on the side of the bodyshop if we ever get parts that are messed up we send them back i dont care if it takes time sending it back to get a better one. I will never put a part thats messed up back on a car. This is State Farm, the CHEAPER you are with your insurance the WORSE its gonna get people and whats going to be done on your vehicle is stated on your policy so make sure you read it!!!
Insurance man forgot to mention customers are expected to pay out of pocket for the difference in price from aftermarket or used part VS new factory parts
This goes both ways, body shops can also purchase salvage parts after the insurance paid them to purchase OEM parts. They pocket the money they saved from buying salvage over OEM parts without the customer or insurance knowing.
ndnballa011 that's right, whose looking over the shops shoulders? It's is their duty to provide a completed list of repairs to there customers as well.
if you are a policyholder that chooses a shop and the repairs are under your declaration amount and they make you pay anything out of pocket, you can Sue them for bad faith claim. once they tell you, you will pay out of pocket if you choose a shop of your choice, you ask them to read you your policy but most of all, tell them you need them to show you on what page it states that, now, the second thing you say is, my policy is a contract between ins. com. and I, you're saying you will breach that contract if I choose my own shop? No where in my policy states you have a right to limit payment but if it does, pls. show me. wait and see, once you pay out of pocket for covered items under your policy, file a bad faith claim, it pays in some states 50% more and all attorney fees but I guarantee you it won't go that fair, they will want to arbitrate and settle. if you're a claimant, call their insured and let them know you will Sue them bc their ins. has not indemnify you. then, you assist them the person that hit you to file a bad faith claim. just some info to share..
SABRINA DELARAMA True, but the problem is most people are afraid to challenge their insurance company God forbid their rates would go up.. So they leave it up to the body shop to either eat the difference or lose the job. They will NOT spend a penny more than their deductible on their car. because doing bodywork is fun and easy . They will tear out a perfectly good but outdated kitchen, spending $10-20 k , but he'll no they don't wanna spend 500 bucks on a $20k car. Problem with this scenario is that the insurance companies stick together and divide and conquer any business where insurance dollars are spent. Meanwhile they work together to keep their payouts down and premiums up. When I get a quote, they ask who I am insured with, I refuse to tell them, and they refuse to give me a quote.
The shake was obviously the bent rims which should have been replaced .i have no problem with after market parts there not mechanical there just parts .
I was an auto body tech both body and paint tech and even owned my own body shop . I was in it 30 pluss years I got out insurance companies were trying to run my business as see fit or else so I got out pretty sad.
if you are in a car accident. Call your attorney first. If you don't have an attorney. Get one. Never go into a claim against your insurance without legal representation. and I say this because I know that you don't know anything about insurance. Nobody does. And the insurance industry keeps it that way for a reason. and I know you don't know the insurance industry because you signed the contract. if you would have read the contract carefully, they probably wouldn't be your insurance company.
Its weird how we need insurance for everything. Health insurance, car insurance, house insurance, life insurance, dental insurance, flood insurance, travel insurance, and now there's even lawyer insurance. My old job offered access to lawyers if you paid $15 a month for it. I found it odd. Now you can't control any aspect of your life without dealing with insurance first. And of course, this makes it much more expensive to pay cash without insurance.
You have to get insurance by law. What I do is just get the bear min. for it to be legal and I never claim on the insurance, it's a lot cheaper that way.
Or simply read your policy booklet before signing up. Your claims adjuster uses that to determine what you are owed. There are literally no surprises if you've read your policy.
This is what happens when people ask their insurance where to go, when fact is the law will allow you to use any shop that YOU pick. Don't be a shmuck and let the insurance companies shaft you.
What they don’t talk about is the insurance companies not paying enough. For instance a customer of mine hit a curb needed a few things one was the electric rack and pinion. The insurance company wanted me to install a used rack or a remanufactured rack because a new dealership rack was 1800. I told them these racks have known problems they never last more then 100k miles so a used rack makes no sense and the remanufactured racks almost never take the programming yes you have to program them and if they do work they don’t last. So I’m not installing anything but a rack from the dealership for safety reasons I’m not gonna have her steering go out when she’s driving. They told me sorry all we can pay is 750 for the rack that’s how much the reman is. I said nothing to be sorry about the customer is gonna be mad at you because she has to get her car towed out of my shop because you don’t want to pay for a quality repair. I called the customer right away to explain it to her and when she talked to the insurance company they said I refused to work on her car and she said that’s funny I just talked to the shop they said you don’t wanna pay for a new rack from the dealership you want them to install a used one or a reman one. What’s funny is this is the only claim I’ve put in for 20 years and this is how you repay me for being a loyal customer of 20 years? Yeah they ended up paying. Any time a insurance company or warranty company wants me to install junk parts I let the customer know and if I gotta refuse the job it is what it is but sorry I’m not using crap parts
In all fairness. I work for an insurance company. Some parts are poor then the insurance company would expect the shop to call them or get a replacement from the supplier. They owe to put the vehicle back to preloss condition. If a vehicle is s 2009. It has a 2009 headlamp thats 11 years old. Taking a perfectly fine headlamp from a salvage vehicle with prior rear damage doesn't compromise the vehicle and returns it to pre loss condition. I wouldn't consider my 2013 Altima to have junk headlamps. Sometimes repairs aren't done correctly when someone doesn't want to pay their deductible. deductible.
if the guy at 2:30 had just taken a photo uploaded it to State farm they would have told him immediately to return it and order and OEM lamp. yes it's and extra step, an extra phone call or 2 but it's not the end of the world. the isurance companies can't run your shop for you.
it is the end of the world when you work on 60+ cars a month and have to buy and return parts on every single one and document it just to get paid. why don't you stop working for these shitty insurance companies and get a real job?
pimpinall2 my job is about as real as it gets, no way I'd work a shop that old fixed 60 cars a month that's not enough. Have shops not heard of auto parts bridge, the conquest program etc. The OE manufacturers have programs shops can use to get oem parts at aftermarket list prices. It's truly called laziness from shop employess, the resources are all out there. Facts are shops are either to lazy or too stupid to use them.
+pimpinall2 with the exception of cooling components I would say 8 out of 10 parts I get price matched. I agree though the adjusters definitely have a pretty cake job. It's very unfortunate but autobody repairs seem like a dying industry. It'll be funny to where we are in 10yrs
The lady with the malibu had three bent wheels and steering rack was shaking. How is that physically possible from a rear ender? CNN fails to mention how many miles the car has and show maintenance records. Oh, I'm entitled and got a scratch on my rear bumper, but the engine failure as a result of the accident. This is why our insurance premiums are sky high
The biggest problem is when people have a crash there are firms knocking their door down offering massive compensation payments, I would think the typical payments are probably 15k compo, 3k repairs, 2k hire car charge. This 5k crash has the insurance co paying out 20k, that's why premiums are so high, this is the problem with todays compo culture -always chasing $$ putting everyones premiums up.
Well duh. But yes this does happen. I had a car back into mine one year broke a headlight and part of the bumper. Specifically the bracket that holds the front bumper on. Instead of replacing the bracket what does the shop do? They put epoxy adhesive in to hold the bumper on. Great, it's not like I take the front bumper off my car about 3-4 times a year to work on it. I'll never notice...
Ya in Cali, if you get in 1 accident and the price to repair is over 1k, which btw is like nothing these days my rates went from $100 to $190 a month for 3 years!
one thing I didn't hear about in this conversation is the estimator now if he works for the insurance company he's going to be cheap and recommend use parts to save the insurance company money. there are some very reputable used part companies out there like L.K.O. if a client has $1,000 deductible and they can't pay it and new parts are more expensive or even if the dealer has the actual part sometimes they don't have a part have to special-order it and it takes two weeks and then that car sits there for 2 weeks I'm touched because they need that one part and then somebody shops that I know of charge storage fee just like the police impound it could be anywhere from $10 a day to $40 a day then they charge the insurance company and then of course somehow some way they charge it back to you because it's their fault but we don't know about it
My cat was in a minor accident a few years ago. Other guys insurance inspector said damages were 1700 dollars. I took car to chevy body shop amd repairs cost were over 3000 dollars plus rental car. Take your car to your own body shop never one they recommend. The inspector was giving price on just fender but the fender and mounting brackets needed to be replaced plus new light and paint. I agree 3000+ seems steep but it was done rite with oem parts
The Body Shop's knowledge of OEM exact refinishing procedures and their ability to explain... and their ability to EXPLAIN the liabilities that the shop and thus THE ADJUSTER is liable for in the event the customer's vehicle is not returned in the same visual as well as structural and with the SAME corrosion protections, baffling, expanding foams, sealers, and undercoating including matching textures etc... the goal should always to be returning the customer's property in PRE-ACCIDENT condition. WHICH MEANS EVERYTHING! IT is much easier to do it right the first time then half-butt and have an upset customer THEN having to take up shop time, billing time, fixing something.
Exactly. That's what I-Car and other training programs are about. You have to have the knowledge to be able to argue with the insurance co. as to why the repairs need to be done a certain way. Unfortunately there are still quite a few ill equipped shops out there.
This has happened to me. The body shop called me and told me the insurance company would only approve used parts and after market parts that were junk and unsafe. I had to quote Texas law to the insurance company that the car owner has the right to choose original manufactured parts and threaten to file a complaint with with the Texas department of insurance, if they didn’t approve OME parts. The insurance company approve OME parts.
As a guy who worked in a body shop and still works in a different one I can say this. Insurance companies will try to cheap out everywhere they can that’s normal. In most cases aftermarket or salvaged body parts are no big deal. It’s just more time consuming cause you have to grind the part to bare metal, reprime and repaint it ( often repainted at the same time as the whole car). Stuff from CAPA or LKQ is usually reproduction stuff and it’s a crap shoot. I say about 50 percent of the time it fits and 50 percent it doesn’t. The CAPA and Tong Yang parts are usually prefinished in a cheap feeling primer out of the box. We do not recycle bumper covers or use them , for that we go dealership when possible. I’ve sent plenty of bad covers back. The biggest difference is the size of the shop. A big chain operation like the car stars, the service kings, the earl shiebs. They’ll buy junky aftermarket parts and they have the extra people and lower paid techs to dink around with making shitty junk work. The smaller and mid sized operations will usually spend the cash for OE stuff like bumper covers and sheet metal. OE sheet metal is literally scuff sand and paint. They can spend way way less time preparing a part and as a result can have their smaller number of technicians doing more with less. See it’s all about time and for the mid sized to smaller shops the less time they spend trying to work with shit means they can get cars out faster. So more of the little guys buy the better parts these days and they’re willing to pay more cause they save money on the labor. A bigger operation can afford to pay the extra labor to make a cheaper part work
When car companies want an older car totaled, their estimates for repairs don't cut corners and are inflated on the safety side. The insurance company won't accept estimates from repair shops that might be able to cut some corners and lower the repair estimate that would be used in the calculation to total a car.
6 years later there’s no change, if anything they’ve gotten worse. Problem is Insurance companies got lobbies to keep state & federal government from doing anything about it.
some guy rear ended me and his state farm insurance is gonna pay to get my bmw fixed. it’s not that bad damage but the whole back of my car needs to get fixed now and it kinda messed up my blinkers in the computer. My question is, can i request to get it repaired at an actual BMW repair shop? or is that not possible. because he was completely at fault and bmws are tricky to fix.
After market parts are not made in the same plants as the factory parts. Example... in the case of body parts such as fenders, hoods, etc, these parts are stamped on huge presses using preformed dies or molds. Those dies " wear out" over time. When the parts manufacturer installs new dies, the old ones are sold to smaller after market companies. This is why bodyshops that use after market parts often experience parts that do not align or fit if you will. Not to mention many times they use a lesser and cheaper grade of steel or whatever material the part is made of. It is your choice to use after market parts. I just wanted everyone to know that the insurance guy was lying. I've been in the business for 36 years.
I dont have a problem with used parts as long as they have no previous damage that light they showed in video had no right to be put back on a car in nc that light would fail an nc inspectuon
the local body shop isnt my problem its my insurance telling them they have to drive nearly 75 miles to get a junkyard part instead of ordering a new one from where i work and the difference is less than 15 bucks. they say do it there way or pay for it your self.
@@DreamTheory1994you couldn't get your employer to price match for $15? These parts not ship from the insurance selected vendor? Trying to understand the issue.
I AM A PAINTER AND EVERY SINGLE BIT OF THIS IS TRUE!! INSURANCE COMPANIES TRY TO CUT HOURS ON EVERY THING THEY CAN. CARS SHOULD BE FIXED 100 PERCENT WITH OEM PARTS AND TECHS PAID WELL. MECHANIC RATE IS NOW UP TO 80-100 AND YET AUTO BODY RATE IS 48-52
every car that have been in a crash cant be fixed so that it is safe or straight and Sealed like the factory does it the MIG velder Works well but not like the resistant welding
Nationwide is on your side 🎵... till you make a claim
Gotta call Jake from state farm to have a word with him...
I TYhi
+423million LMAO....
They will know the truth they seen a thing or two..insurance scams..Yeap we covered it.. covered it up !!
423million jake jako dont care one bit..progressive gal and state farms are out to prey on ya..
423million carry your lawyer.
I've owned a small , high quality shop for 28 yrs. now. While this State Farm guy makes it sound like it is no problem to choose your shop, But what he isn't telling you is that when you DO pick your shop, they delay every process they can, for instance if there are no available salvage parts locally, they find used parts out of your delivery area knowing you won't pay for a used part you cannot inspect . So now you have to contact them, wait up to 5 days without proceeding. Some customers have said to me they were told it would take 2 weeks to get an appraiser out to look at their car, industry standard is 3 days In a nutshell most insurance companies seem to purposely delay the repair progress in retaliation for choosing your repair shop, that is my opinion, but when I comment to the customer that they are being "spanked" for not rolling over, they tend to agree. In all honesty, in this town state farm hasn't used aftermarket parts lately.There is nothing wrong with unbolted salvage parts, our standard is they must have factory paint which means the are unmolested. When they figure welded salvaged parts , they are NOT a good idea, since you have to drill holes larger than the actual factory weld, causing a larger weld, more heat, exc , I have told appraisers this and they refuse to pay for new welded in parts. No matter what they say, aftermarket parts suck, are inferior, in my opinion even the CAPA certified are no different than the uncertified. A CAPA certified part is just a part with an expensive sticker in my opinion. They say they don't force us to use this stuff, well, they won't pay to repair the car any other way.... that IS forcing us to do it their way or lose the job, or fix it at a loss. BY the way, when you hear the insurance term "industry standard" - that means : "good enuff" .
I hate both sides have worked at both. Insurance companies should rate their polices for OEM parts or yet have an OEM endorsement which many do. You get what you pay for. As far as the shop goes estimating and selling a job and to see a repair done of a flaw in the final product that the usual customer will not see is total BS also. I have went to managers and showed them what is wrong with the car. First is let's see if the customer notices or park it in the shade. I finally get to a point where I say fire me or I will tell the customer what is wrong with the car when I have had enough. Insane walking in as an adjuster and seeing idiots think the can repair a kinked rail. Saw an independent pay 5 hours to repair a rail that the claim rep paid to get rid of the file. If you need 5 hours you need a rail as you know. I see what these idiots repaired and pay them again to do it right with part replacement. Both sides make me sick to my stomach.
BS.
State Farm doesn’t do that at all.
I've been working in the auto repair industry.. And they got us bye the balls.. The run the show😒😒😒
Putting a USED part on a USED vehicle isnt wrong, as long as it's safe. A repainted used fender looks just like a painted new fender. Besides, if new parts were required, you'd scream about how expensive insurance is. Anyway, take your vehicle to the shop of your choice, not theirs.
Your partially, correct. Used isn't wrong but remanufactured parts like the headlight shown in the piece is wrong. It's a broken part that was glued or screwed back together so the insurance company can save money. LKQ parts as long as they're not structural are ok but remanufactured parts should not be used.
***** As high as labor is (with overhead) I'm a little surprised theyre remanufacturing a headlight unit.
There's a lot you would be surprised at if you actually knew what was going on.
***** That applies to most business sectors.
srercrcr
In this country it is illegal to sell lamps that are not DOT approved.
An OEM lamp approval certificate expires with any modification.
TravelersLaborDispute.com
Stay Away Form State Farm. Is everyone a crook these days???
Allstate is worse....
3 bent rims?.....introducing the new Chevy Vibrator...
( ͡° ͜ʖ ͡°)
Back when CNN actually reported news.
CNN reported news? When was this? This is just one of those news articles that they use to gain peoples trust for the bigger lies they tell. The only reason that this article was allowed was because someone working for CNN got screwed by the insurance companies and got it to slip through their system.
And Anderson Cooper wasn't a creep
Your insurance policy states aftermarket parts UNLESS the customrrs pays top premium for factory parts which customers dont want to pay high premium..
Everybody's crooked. From top to bottom.
side to side too.....
even the president trump is crooked like a dogs hind leg
@@sbains560 nah. That's the liberal media brainwashing you.
Shops suck just as bad as insurance compaines-both screw the customer-sleazy industry od fraudulent shops and scumbag insurance companies.
I have quite the story for you. I had hail damage work done on my 2015 Kia Forte hatchback through Travelers at a "preferred partner" concierge. They had an outside PDR guy come in for that. The problems started with communication about getting the work done, communicating the process. There were parts they knew they had to replace during the estimate process and did not order them until the vehicle actually got there. Two of them ended up being on back order from Korea.
The shop itself replaced the hood, roof skin and removed the fenders to blend them in. They did a fair job of blending in, but they returned the vehicle with paint dust nibs, dust inside, body panels not properly aligned with major gaps to include the fender, hood as well as the hatch area. Not mention it they scratched the A pillar with a tool, chipped paint off the wiper blade arm and at some point during removal, storage or post work detail the surfaces of my side mirrors were scratched. There's more... they also left body filler speckles in the hatch area, overspray on the windows.
Now, they did fix, but I have an appointment with an independent shop to have it fixed.
These companies are scummy and the shops themselves are even worse. Just like that lady at the end I went to a Service King shop. This was my first time having to have something fixed on a vehicle, big mistake!
SirWhiteCrayon , not all shops are bad. I’ve been in this industry for over 30 years. Yes, I have worked for a short time with shops that produce the type of work that you received. I’m sorry you had a bad experience. I have however worked and am still working with amazing shops. Shops that we actually feel horrible that there are people that receive the service you did. Don’t give up hope if you have to use a shop again. There still are good people and businesses in this world that would love nothing more than to do a great job for you. God bless, and my apologies again for your bad experience.
The best part about this is that it shows you in your policy that they will use remanufactured parts. Start reading your contracts before you sign them.
I am a mechanic and I prefer used good condition oe panels as the fit and quality is so much better than aftermarket stuff but the choice has to be left to the customer as how much if any carefully selected used parts are fitted.
A remanufactured headlight housing that has been glued and screwed together can allow moisture to enter the headlight assembly and cause the bulb to spontaneously fail. That doesn't seem very safe or strictly cosmetic to me.
Jay 88 also after market headlights fad way quicker. Leaving you screwed well after the time u can sue
Junk parts are called reconditioned or refurbished by the auto industry once it gets put on your car for the repair.
OEMs offer replacement head light tabs for this exact purpose, to save headlights! If you are filling holes or plastic welding, that is a different story, but an OEM replacement tab that gets screwed onto the light is perfectly acceptable.
Sam G I've never seen that happen. Currently work in a body shop, and every time I go to write an estimate, there is no option for just replacing tabs. That entire section is made out of 1 mold. Some shops will put a plastic weld if a tab is cracked, but we don't.
NOLAItsNotOva I know Honda offers replacement tabs for a lot of their cars. If you check parts diagrams, you'll see them. There are also screw bosses molded into the headlight housing just for this purpose.
@Sam G
GM and Toyota do not. Most other MFG do not either.
There are usually more than a few used parts available that don't have issues like that "remanufactured" piece.
Ya that's what i would want on my late model car is a new tab screwed over a hole are crack in the light!..I pay my f-cking insurance so give me a new headlight! It's not my fault or problem that a new headlight costs $400 for most cars.go after the auto manufacturer then!
OEM is aftermarket
OE is factory
Know the difference please.
I took a car to a Toyota dealer-owned body shop. Geico wrote up the estimate with aftermarket parts specified. The car was only a year old and I pressed for OEM parts. The shop told me that Toyota now sells OEM parts to dealer-owned body shops at aftermarket prices to ensure cars are repaired properly. I guess they feel that lower quality aftermarket/used parts could tarnish their reputation for reliability. Every part on the car that was replaced when I got it back was OEM but the estimate still only specified aftermarket/used parts.
I had another car that was 9 years old with 190k miles that was just barely repairable after an accident. It would have been a total if I insisted on OEM parts. I was glad to accept aftermarket parts then to keep the car. Over 4 years later and it's still serving a family member very well. I would not accept aftermarket parts on a car that I cared about resale value on though.
Wait it was hit in rear. That would mean 2 tires max maybe got damaged. But video says 3 of 4. Means some of damage isn't part of wreck. The the whole thing wrong from this car in reference to shaking is from the wheels
Albert Vasquez after getting hit a lot of cars end up hitting curbs
As a body shop worker myself. Iv found aftermark parts fenders ,lights n bonets to mostly be good to use.it just depends on the molds thats these parts are being pressed from. Some aftermarket companies have better moldes than others
I don't have an issue with used parts as long as they are actually serviceable. That re-manufactured headlamp assembly is not repaired such that it will last in service.
I do have a problem with shoddy work like bolting on new covers and not fixing body and frame damage underneath.
Well then you haven't seen body shops screwing the insurance
Oh you mean the "we need to blend" tatic and then they just tint and buff.. lol I've met plenty of painters who admit they don't blend if they can avoid it, but they still get paid for it. I don't see anyone complaining about that.
I personally have a problem with aftermarket parts for the main reason that they cannot be built according to factory specs otherwise it would be a patent infringement. I am retired. when I was a child I told my dad I wanted to be a body man like he was. I went to work at 9 years old in his body shop. I usually did for 2 years, then in 1961 they came out with body filler. I was taught how to shrink Steel. I don't mind a used part in order to keep costs down to not total loss a nice car. but I am going to junk yard and I will pick out that use part to see how it fits before it's ever pulled off that salvage car. knowledge is very important to rebuild a wrecked automobile to within 2% of its original safety crash standards. I have never lied to a customer, we guarantee our work. every car I ever repaired, was repaired properly. I love my family, and I don't want someone greed to injure someone in my family because of the repair being short cut or we call it hack work. there are hackers that short change their customers. and there are professionals that do their work with quality and complete honesty with their customers.
This is still going on in WA State
used parts in good condition are just as good as new oem parts
All repairs need to be oem if parts are no where to be found
I experienced this recently, my 2017 Honda Civic sedan I got new with only 15k miles still on the dial got t-boned by an elderly lady driving an SUV making a left against the light because her GPS told her to, she hit 3 vehicles total, my car got 4k dollars in damages because I was the last car she hit. My car was taken to a Honda body shop my insurance recommended, they “fixed” the car in 5 days, got it back with multiple problems from doors misaligned to still damaged parts and flawed paint work, I returned the car to be redone, they took another 4 days, the job was much better but still minor problems that I decided to let go.
I feel like I’m going through this right now, I’ve been dealing with the insurance company for over 5 months, still waiting on my car to be finished. It’s really ridiculous the day I got it back the car lost control and I almost ended up in another accident, had to be towed again back to the body shop, been in almost 10 rentals. Not sure what to do, none of my body panels match/line up. Please help.
Get yourself a lawyer
Get a lawyer and things will change for the better promise you
Insurances companies real business is to collect money every month from millions of people. Imagine how much money they make and in the end give you the cheapest quality that can even in danger the lives.
When I was hit the adjuster told me they don't pay for oem parts and will only cover aftermarket and recycled parts. That I would have to pay the difference if I wanted oem parts. I chewed him out and refused to accept his offer. Told him I would pursue the driver for the difference. Ten minutes later the shop called me to tell me the adjuster caved and will pay for new oem parts.
DO NOT ACCEPT THEIR OFFER TO USE RECYCLED/AFTERMARKET PARTS IF YOU ARE HIT.
You should have read your policy, it is likely stated. He likely did you a favor
sounds like Kevin was the claimant .....
If the body shop is not screwing over the insurance company then the insurance company is screwing over the insurance company. I have worked at both and wonder if I can make a living being honest. So far the answer is no.
Mike Jones wha? for real?
That's not true, the states just has shitty insurance, the country I'm from the insurance is ethical and its cheaper than american insurance by a large margin. And my cousin owns a mechanic shop, he's never jipped a soul, he works his ass off though to make an honest living. You very much CAN work in either business AND remain honest.
sorry but your 100% correct. an honest man has no place anywhere in the b/s industry. its saturatedly corrupted. of course their are still a handful of honest shops out there, but getting fewer all the time.
The guy interviewd from state farm lied when he said they only use afternarket and used cosmetic parts ive my self installed used suspension components even full components for cars ensured by state farm they do offer a life time warranty on used suspention
I am dealing with this exact problem with Allstate.
Nothing wrong with using used parts.
I have never heard of an above-board insurance company - *EVER*! They all try to get away with not paying, or at the very least, not paying the entire amount if they can get away with it. They have legal loopholes they jump through to get away with their misconduct. For example, if your basement floods, only swer damage is paid for, but if they deem any damage is caused by "fresh water", you're screwed! They all claim they want to help, but whom are they truly helping? The answer is themselves!
I work for a massive auto recycle yard in canada, we try our hardest to send out quality parts... that first headlight would have been crushed and never sent out.
Recycled parts are just what you said. Did you ever think about your ins premiums being recycled money?
People talking about used parts devaluing the car. Once it's been in an accident it's already devalued. Even after repairs.
"i had no idea about this scam" your country is full of them my friend!
How did the wheels get damaged from a rear end accident? Pushed over a curb? Even then the way they are bent doesn't make sense unless the tires blew. Need more info on that part.
Attention to detail.
Thanks so much,now I am aware of this
I was taught in my autobody class that if a vehicle is 3 or more years old then used parts or cheap after market parts are used because using all new, oem part may be a total loss, which makes sense. However, insurance companies select certain shops to do their work. That way you pay more to the insurance while they pay less to shops. That so why you get such crappy work from insurance-paid repairs compared to you paying out of pocket.
In regard to the first statement I do believe cars would "total" left and right if only OEM parts would use. Also no one ever talks about how the parts are on back order, etc. Good luck getting your car back in 2 months
Unfortunately, nothing has happened to any of these lawsuits. Big Insurance companies are still doing the same thing. Fix cars cheapest way possible.
Oooooooh. Statefarm, eh? Well... I think it may be time to jump to a company that doesn't do this. I live in Lafayette, Louisiana. Appreciate the tip!
That's funny because I went to State Farm and my car got wrecked, and instead of totaling it out, the body shoo had tried 2 suspension sets and said STATE FARM required them to try a THIRD set coincidentally that fit and worked on the car,
Used Parts are fine if they are in Good Condition, Not Aftermarket, Not Older than Vehicle being repaired, Aftermarket acceptable if Vehicle is being Requested by Vehicle Owner.
This is a catch 22. If everyone expects brand new oem parts, rates will simply go up. Nothing is wrong with aftermarket parts nor a salvage yard part on a used vehicle. Most of the time they're talking about cosmetic things like fenders, hoods, taillights, etc. Does it really matter that a someones 3 year old used car gets a used hood from a salvage yard car; it's a hood? Not saying shady stuff doesn't happen but that is on the independent SHOP who did the repair. They low balled the bid to win it from the insurance company and chose to use those parts on the car per their bid price. Best part is none of the reporters or attorneys have any idea what car parts they're looking at. Thanks to the crooks at the insurance company and the attorney crooks, consumers will pay more no matter what and the shady shops will still do the same shoty repairs.
sixtyfiveford nothing wrong with used parts but boy have we seen some bad fitting after market parts..oh no now we have to let the estimator know so he can order an OEM part.. all these could have been avoided.. causing the body man money by parking the car until the oem part arives
sixtyfiveford lights happened to be safety features on cars they're not there just be attractive. I don't care whether part I have aftermarket or not but I wouldn't want headlight housing with broken mounts that would surely fail an inspection.
You have a hood pop up as your going down the hi-way, and see what the fuck you think now. dip shit!
sixtyfiveford yes
george vaughn if its used it does not mean its broken DIPSHIT
Theres factory tabs sold seperately to repair headlight
A repaired headlight on tabs is totally acceptable as long as its no leaking and have moisture inside the lens
I agree. Seems like not too many people have seen these tabs. I think it might just be a few makes and models, but they exist to address this very issue.
Finally CNN reports on something useful.
But they forgot to mention the insurance companies wont pay full price if you take to your own repair shop. They low ball the unprefered repair shops and accuse them of jacking up the price and wont pay the full amount telling the owner of the car that they are responsible for the excess $.
I remember when my car was rear ended, I took it back to the dealer where I chose to have it repaired. Something still was not right. I figured it was one of my motor mounts. Sure enough it was. Progressive told the dealer it was impossible for mounts to be damaged after getting hit. They wanted to deny the repair, but thanks to Infiniti they fought on my behalf and told them it was very likely for my mounts to be damaged from the accident especially when my car was......ONLY A YEAR OLD
Atleast progressive given benifit of doubt
Some other companies u have to proof why the engine mount mal functions after a rear end( seriously its highly unlikely)
The dealer probably has to warranty it due to thats not part of the impact area
When a vehicle gets in an accident it is used. As long as the used parts are not faulty and are the same year or newer the damaged vehicle using salvage parts should not be an issue. I do agree what ever goes back on the vehicle needs to be as good as or better than what came off.
I run a repair shop and have it on re orders calls they say flat out used parts and that they won't pay for new ones
EVERY SINGLE VEHICLE ON THE ROAD TODAY IS RUNNING ON 100%USED PARTS. when used parts are to be installed its up to the repair center technician to inspect them prior to installation.
Insurance companies have meetings every week with their adjusters, on how to screw the body shops and customers. It's just their nature.
Fact
It's not the body-shop's fault. Actually this "used-part practice" has been going on for nearly two decades. What has me alarmed is that many of these repair shops who are now suing had no complaints when it first began. They went along with it. So why are they now speaking up and fighting back? Is it because insurance companies are now demanding that even more corners be cut, even with the structural integrity of the car? You bet it is and they have had enough! Body shops are being asked to compromise driver safety in order to save the insurance providers huge money. Furthermore, it's the repair body-shop that must carry the full burden, not the insurer. Body shops can be held liable for substandard repairs, especially if their repair(s) results in an injury or a casualty to the occupants of the car they repaired. Insurance companies that fund and encourage these shabby repair practices hardly ever get blamed. Things must be real bad if body shops have decided to bite the hand that feeds them... ya think? That really worries me. So how bad is it? How many unsafe cars are on the road that were repaired under this shabby program? I'm glad this mess has prompted the body-shops to finally take action. The down side... expect to pay higher premiums because God forbid if State Farm etc. had to show a lower profit margin. (BTW, this same type of low-ball cost-cutting also takes place with your healthcare insurance providers as well.)
Exactly .... Manufacturer Position Statements regarding repair procedures and parts usage are/ should be the standard for today's vehicles . Not abiding by those leaves the shop, owner and tech liable .....
Also home fire's too
I got so screwed after my house fire
What did they do to screw you? Did they hire a shady construction company to rebuild it? Or did they refuse to cover temporary housing or something else?
This has happened to me with more than one insurance company who will intentionally hide underlying damages and then blame the shop for substandard repairs. The shop owner stated the insurance will NOT ALLOW proper repairs at the recommendation of the body shop.
Last summer, I had a liability claim with Harleysville and Nationwide denied some of the damages are accident related. An estimate for those repairs was over $1,500 and the approved repairs include a RECONDITIONED wheel that is significantly different from the damaged wheel.
My door glass was shattered in my driveway and GEICO demands I use their preferred discount provider who makes their own glass in-house and the labor is so cheap its unlikely these are trained auto repair personnel but commissioned contractors. Glass was quoted at $149 installed and the dealer quoted $600 only for the glass. How is this the same quality materials and what if the service guy breaks other parts of my car doing a cheap repair?
Insurance is demanding I agree to their terms otherwise their company will not pay for any repairs. Even the insurance commissioner sides with the insurance company in regard to proper repairs because the insurance company is considered experts and protected from fraud.
heavymechanic2 Did you think a cheaper insurance company like Geico is going to give brand new parts? You get what you pay for.
Mike Jones This was a comprehensive claim and the INSURER does not change the fact the property was damaged or destroyed. The same quality of OEM materials are expected as a replacement, not the cheapest discount crap on the market. The contractor Safelite AutoGlass sent out to replace the door glass did not have experience and caused additional damage that can not be repaired in a reasonable manor... By allowing GEICO Insurance and their preferred shop to replace the door glass, there is now REPAIR RELATED DAMAGE to my vehicle.
heavymechanic2 It sounds like you should find out if Geico has an OEM endorsement or shop for a company that does. Otherwise look into legal crash part definitions fir your state. Were the parts even CAPA certified? If they are not equal to oem(like kind and quality) start complaining to the insurance company with proof that they are not and if that leads you to a dead end file a complaint with your state's department of insurance. In the beginning were you shopping for price when you insured with them? If a company intentionally hid damages when presented with them -they owe you a denial letter. If you made a claim on this underlying damage and it was not repaired then you can sue them. As far as Safelite you should tell them to pay for the damage or open up another claim.
you're so right, the Attorney general here in Hawaii is uneducated too and I'm hoping his vehicle gets dmg and he gets the same faith with poor quality repairs but that he gets into another accident and his prior repairs fail bad, not killing him but badly hurting him..this is what has to happen in order fur these guys to see what's happening..
Been happening here in Australia for years !!
as long as insurance companies are involved in the making of the estimating programs that are used to write the estimates its gonna get worse.for example i saw a roof skin replacement on the box of a 26 foot box truck go from 16 hours to 11.5 hours.thats just the translucent skin being and all needed trim mouldings nothing else.the lesser amount of time can lead to cutting corners like not properly caulking it to prevent leaks or not cleaning the frame work right for it to lay flat. this kind of thing happens every day on cars,pickup trucks and heavy trucks alike
I own a bodyshop and ive asked this question to State Farm before and they have told me that they use aftermarket, reconditioned parts etc on areas that are cosmetic. Now on the side of the bodyshop if we ever get parts that are messed up we send them back i dont care if it takes time sending it back to get a better one. I will never put a part thats messed up back on a car.
This is State Farm, the CHEAPER you are with your insurance the WORSE its gonna get people and whats going to be done on your vehicle is stated on your policy so make sure you read it!!!
Insurance man forgot to mention customers are expected to pay out of pocket for the difference in price from aftermarket or used part VS new factory parts
This goes both ways, body shops can also purchase salvage parts after the insurance paid them to purchase OEM parts. They pocket the money they saved from buying salvage over OEM parts without the customer or insurance knowing.
ndnballa011 that's right, whose looking over the shops shoulders? It's is their duty to provide a completed list of repairs to there customers as well.
Until the customer asks for the copy of receipt for my convenience and records , I always do especially on a insurance repair.
bs that these insurance companies let people choose their own shop's, they threaten that they will only cover a certain amount
if you are a policyholder that chooses a shop and the repairs are under your declaration amount and they make you pay anything out of pocket, you can Sue them for bad faith claim.
once they tell you, you will pay out of pocket if you choose a shop of your choice, you ask them to read you your policy but most of all, tell them you need them to show you on what page it states that, now, the second thing you say is, my policy is a contract between ins. com. and I, you're saying you will breach that contract if I choose my own shop? No where in my policy states you have a right to limit payment but if it does, pls. show me.
wait and see, once you pay out of pocket for covered items under your policy, file a bad faith claim, it pays in some states 50% more and all attorney fees but I guarantee you it won't go that fair, they will want to arbitrate and settle.
if you're a claimant, call their insured and let them know you will Sue them bc their ins. has not indemnify you. then, you assist them the person that hit you to file a bad faith claim.
just some info to share..
SABRINA DELARAMA True, but the problem is most people are afraid to challenge their insurance company God forbid their rates would go up.. So they leave it up to the body shop to either eat the difference or lose the job. They will NOT spend a penny more than their deductible on their car. because doing bodywork is fun and easy . They will tear out a perfectly good but outdated kitchen, spending $10-20 k , but he'll no they don't wanna spend 500 bucks on a $20k car. Problem with this scenario is that the insurance companies stick together and divide and conquer any business where insurance dollars are spent. Meanwhile they work together to keep their payouts down and premiums up. When I get a quote, they ask who I am insured with, I refuse to tell them, and they refuse to give me a quote.
No.
The shake was obviously the bent rims which should have been replaced .i have no problem with after market parts there not mechanical there just parts .
I was an auto body tech both body and paint tech and even owned my own body shop . I was in it 30 pluss years I got out insurance companies were trying to run my business as see fit or else so I got out pretty sad.
Why not just do jobs where insurance isn't involved?
They have been doing that for years, using original good condition parts from another car is often better than patern panels
if you are in a car accident. Call your attorney first. If you don't have an attorney. Get one. Never go into a claim against your insurance without legal representation. and I say this because I know that you don't know anything about insurance. Nobody does. And the insurance industry keeps it that way for a reason. and I know you don't know the insurance industry because you signed the contract. if you would have read the contract carefully, they probably wouldn't be your insurance company.
thanks
Its weird how we need insurance for everything. Health insurance, car insurance, house insurance, life insurance, dental insurance, flood insurance, travel insurance, and now there's even lawyer insurance. My old job offered access to lawyers if you paid $15 a month for it. I found it odd. Now you can't control any aspect of your life without dealing with insurance first. And of course, this makes it much more expensive to pay cash without insurance.
You have to get insurance by law. What I do is just get the bear min. for it to be legal and I never claim on the insurance, it's a lot cheaper that way.
I totally agree with this!
Or simply read your policy booklet before signing up. Your claims adjuster uses that to determine what you are owed. There are literally no surprises if you've read your policy.
this was years ago, Still waiting on Update by CNN.
This is what happens when people ask their insurance where to go, when fact is the law will allow you to use any shop that YOU pick. Don't be a shmuck and let the insurance companies shaft you.
What they don’t talk about is the insurance companies not paying enough. For instance a customer of mine hit a curb needed a few things one was the electric rack and pinion. The insurance company wanted me to install a used rack or a remanufactured rack because a new dealership rack was 1800. I told them these racks have known problems they never last more then 100k miles so a used rack makes no sense and the remanufactured racks almost never take the programming yes you have to program them and if they do work they don’t last. So I’m not installing anything but a rack from the dealership for safety reasons I’m not gonna have her steering go out when she’s driving. They told me sorry all we can pay is 750 for the rack that’s how much the reman is. I said nothing to be sorry about the customer is gonna be mad at you because she has to get her car towed out of my shop because you don’t want to pay for a quality repair. I called the customer right away to explain it to her and when she talked to the insurance company they said I refused to work on her car and she said that’s funny I just talked to the shop they said you don’t wanna pay for a new rack from the dealership you want them to install a used one or a reman one. What’s funny is this is the only claim I’ve put in for 20 years and this is how you repay me for being a loyal customer of 20 years? Yeah they ended up paying. Any time a insurance company or warranty company wants me to install junk parts I let the customer know and if I gotta refuse the job it is what it is but sorry I’m not using crap parts
Now if they would of fixed it right the first time it wouldn’t be a total loss. Stupid cheap ass insurance company
In all fairness. I work for an insurance company. Some parts are poor then the insurance company would expect the shop to call them or get a replacement from the supplier. They owe to put the vehicle back to preloss condition. If a vehicle is s 2009. It has a 2009 headlamp thats 11 years old. Taking a perfectly fine headlamp from a salvage vehicle with prior rear damage doesn't compromise the vehicle and returns it to pre loss condition. I wouldn't consider my 2013 Altima to have junk headlamps. Sometimes repairs aren't done correctly when someone doesn't want to pay their deductible. deductible.
if the guy at 2:30 had just taken a photo uploaded it to State farm they would have told him immediately to return it and order and OEM lamp. yes it's and extra step, an extra phone call or 2 but it's not the end of the world. the isurance companies can't run your shop for you.
it is the end of the world when you work on 60+ cars a month and have to buy and return parts on every single one and document it just to get paid. why don't you stop working for these shitty insurance companies and get a real job?
pimpinall2 my job is about as real as it gets, no way I'd work a shop that old fixed 60 cars a month that's not enough. Have shops not heard of auto parts bridge, the conquest program etc. The OE manufacturers have programs shops can use to get oem parts at aftermarket list prices. It's truly called laziness from shop employess, the resources are all out there. Facts are shops are either to lazy or too stupid to use them.
dumb fuck adjusters write 3 or 4 estimates a day with their head so high like you guys are so smart hahahahahha oh your job is SOOO hard!!!!
+pimpinall2 with the exception of cooling components I would say 8 out of 10 parts I get price matched. I agree though the adjusters definitely have a pretty cake job. It's very unfortunate but autobody repairs seem like a dying industry. It'll be funny to where we are in 10yrs
+Joe Ramos Unless everyone continues to take a stand and stands up to the insurance taking advantage of everything... we will see I guess
The lady with the malibu had three bent wheels and steering rack was shaking. How is that physically possible from a rear ender? CNN fails to mention how many miles the car has and show maintenance records. Oh, I'm entitled and got a scratch on my rear bumper, but the engine failure as a result of the accident. This is why our insurance premiums are sky high
The biggest problem is when people have a crash there are firms knocking their door down offering massive compensation payments, I would think the typical payments are probably 15k compo, 3k repairs, 2k hire car charge. This 5k crash has the insurance co paying out 20k, that's why premiums are so high, this is the problem with todays compo culture -always chasing $$ putting everyones premiums up.
What is the deal with the lapse in insurance? How do you get around that. If you sold your car how do you have a lapse with out a car?
Well duh. But yes this does happen. I had a car back into mine one year broke a headlight and part of the bumper. Specifically the bracket that holds the front bumper on. Instead of replacing the bracket what does the shop do? They put epoxy adhesive in to hold the bumper on. Great, it's not like I take the front bumper off my car about 3-4 times a year to work on it. I'll never notice...
if you get in a fender bender.. take it to a local mexican shop and theyll get down on the repairs and cheap. seriously.
Yeah if you want it done half assed. Seriously.
You got that right
Yeah , ended up with the wrong bumper.
yeah... if you want a paper mache body work job then go right ahead. :P
You guys are a bunch of tools that don’t realize not all shops are alike but prefer to categorize good shops and bad together.
Ya in Cali, if you get in 1 accident and the price to repair is over 1k, which btw is like nothing these days my rates went from $100 to $190 a month for 3 years!
Jump to another company
one thing I didn't hear about in this conversation is the estimator now if he works for the insurance company he's going to be cheap and recommend use parts to save the insurance company money. there are some very reputable used part companies out there like L.K.O. if a client has $1,000 deductible and they can't pay it and new parts are more expensive or even if the dealer has the actual part sometimes they don't have a part have to special-order it and it takes two weeks and then that car sits there for 2 weeks I'm touched because they need that one part and then somebody shops that I know of charge storage fee just like the police impound it could be anywhere from $10 a day to $40 a day then they charge the insurance company and then of course somehow some way they charge it back to you because it's their fault but we don't know about it
My cat was in a minor accident a few years ago. Other guys insurance inspector said damages were 1700 dollars. I took car to chevy body shop amd repairs cost were over 3000 dollars plus rental car. Take your car to your own body shop never one they recommend. The inspector was giving price on just fender but the fender and mounting brackets needed to be replaced plus new light and paint. I agree 3000+ seems steep but it was done rite with oem parts
Labor rate had nothing to do with this?
The Body Shop's knowledge of OEM exact refinishing procedures and their ability to explain... and their ability to EXPLAIN the liabilities that the shop and thus THE ADJUSTER is liable for in the event the customer's vehicle is not returned in the same visual as well as structural and with the SAME corrosion protections, baffling, expanding foams, sealers, and undercoating including matching textures etc... the goal should always to be returning the customer's property in PRE-ACCIDENT condition. WHICH MEANS EVERYTHING! IT is much easier to do it right the first time then half-butt and have an upset customer THEN having to take up shop time, billing time, fixing something.
Exactly. That's what I-Car and other training programs are about. You have to have the knowledge to be able to argue with the insurance co. as to why the repairs need to be done a certain way. Unfortunately there are still quite a few ill equipped shops out there.
How do you know that the body shop used OEM parts if you paid a premium (over what the insurer paid) for them?
This has happened to me. The body shop called me and told me the insurance company would only approve used parts and after market parts that were junk and unsafe. I had to quote Texas law to the insurance company that the car owner has the right to choose original manufactured parts and threaten to file a complaint with with the Texas department of insurance, if they didn’t approve OME parts. The insurance company approve OME parts.
I had that problem with my car insurance
Hope cnn helped this lady out with lawyer fees or something
We all knew Insurance companies just want to collect the payments, but not to spend theirs.
As a guy who worked in a body shop and still works in a different one I can say this. Insurance companies will try to cheap out everywhere they can that’s normal. In most cases aftermarket or salvaged body parts are no big deal. It’s just more time consuming cause you have to grind the part to bare metal, reprime and repaint it ( often repainted at the same time as the whole car). Stuff from CAPA or LKQ is usually reproduction stuff and it’s a crap shoot. I say about 50 percent of the time it fits and 50 percent it doesn’t. The CAPA and Tong Yang parts are usually prefinished in a cheap feeling primer out of the box. We do not recycle bumper covers or use them , for that we go dealership when possible. I’ve sent plenty of bad covers back. The biggest difference is the size of the shop. A big chain operation like the car stars, the service kings, the earl shiebs. They’ll buy junky aftermarket parts and they have the extra people and lower paid techs to dink around with making shitty junk work. The smaller and mid sized operations will usually spend the cash for OE stuff like bumper covers and sheet metal. OE sheet metal is literally scuff sand and paint. They can spend way way less time preparing a part and as a result can have their smaller number of technicians doing more with less. See it’s all about time and for the mid sized to smaller shops the less time they spend trying to work with shit means they can get cars out faster. So more of the little guys buy the better parts these days and they’re willing to pay more cause they save money on the labor. A bigger operation can afford to pay the extra labor to make a cheaper part work
It's a win win for them. They save money on repairs and your car breaks down so you buy new and pay them more money
When car companies want an older car totaled, their estimates for repairs don't cut corners and are inflated on the safety side. The insurance company won't accept estimates from repair shops that might be able to cut some corners and lower the repair estimate that would be used in the calculation to total a car.
Funny its your vehicle you should be able to get whatever parts you want
All these investigations and lawsuits and it is all worse than ever.
6 years later there’s no change, if anything they’ve gotten worse. Problem is Insurance companies got lobbies to keep state & federal government from doing anything about it.
some guy rear ended me and his state farm insurance is gonna pay to get my bmw fixed. it’s not that bad damage but the whole back of my car needs to get fixed now and it kinda messed up my blinkers in the computer. My question is, can i request to get it repaired at an actual BMW repair shop? or is that not possible. because he was completely at fault and bmws are tricky to fix.
I mean obviously they will use second hand parts on some vehicles.. The ones that dont well its that car you see at auction that just needs a door...
They do that’s why they have the customer send in pictures so they can skimp by not seeing what’s underneath
After market parts are not made in the same plants as the factory parts. Example... in the case of body parts such as fenders, hoods, etc, these parts are stamped on huge presses using preformed dies or molds. Those dies " wear out" over time. When the parts manufacturer installs new dies, the old ones are sold to smaller after market companies. This is why bodyshops that use after market parts often experience parts that do not align or fit if you will. Not to mention many times they use a lesser and cheaper grade of steel or whatever material the part is made of. It is your choice to use after market parts. I just wanted everyone to know that the insurance guy was lying. I've been in the business for 36 years.
I dont have a problem with used parts as long as they have no previous damage that light they showed in video had no right to be put back on a car in nc that light would fail an nc inspectuon
body shops r no better. always take pictures of the damage to show ur insurance or the shop will cause more damage to get more $$.
the local body shop isnt my problem its my insurance telling them they have to drive nearly 75 miles to get a junkyard part instead of ordering a new one from where i work and the difference is less than 15 bucks. they say do it there way or pay for it your self.
@@DreamTheory1994you couldn't get your employer to price match for $15? These parts not ship from the insurance selected vendor? Trying to understand the issue.
I AM A PAINTER AND EVERY SINGLE BIT OF THIS IS TRUE!! INSURANCE COMPANIES TRY TO CUT HOURS ON EVERY THING THEY CAN. CARS SHOULD BE FIXED 100 PERCENT WITH OEM PARTS AND TECHS PAID WELL. MECHANIC RATE IS NOW UP TO 80-100 AND YET AUTO BODY RATE IS 48-52
I've managed auto shops for a very long time insurance companies look for the cheapest way to repair the car mostly with used parts from the junkyard
Health insurance companies now are the doctors, car insurance now are the technicians to fix crashes.....
every car that have been in a crash cant be fixed so that it is safe or straight and Sealed like the factory does it the MIG velder Works well but not like the resistant welding