Does Xfinity Deserve All the Hate?
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- Опубликовано: 19 июн 2024
- It was the best of ISPs, it was the worst of ISPs; it was the fastest, no, the slowest; it was the biggest in the country, but maybe the smallest in our hearts. Today, it’s the Tale of Two Xfinities, and we’re going to try to figure out how an Internet Service Provider can be so wonderful to so many people, and so infuriating to others. And if you’re having a rough time with Xfinity, I’m going to give you my ideas on what you might do about it.
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Read our FULL Xfinity reviews here:
www.reviews.org/internet-serv...
www.reviews.org/tv-service/co...
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About Xfinity:
- One of the biggest ISPs out there.
- Scored a 61 on the ACSI Satisfaction Report. Puts it in the middle of the pack. The entire industry struggles, as we all know. But when we see Verizon Fios posting a score of 70, we know that it is possible to improve.
So, how does a score get brought down to 61?
First, let’s talk about what Xfinity advertises, as far as speeds and prices. Xfinity offers speeds from 15 Mbps to a whopping 2 Gbps (this will depend on your area). Most of us will probably see speed offerings up to 100 or 250 Mbps. But do you get what you pay for? Well, according to the FCC … yes. And then some. As for price, first, you have to know your region: East, Central, West, because the pricing varies between regions. Regardless, you’ll pay anywhere from about $30/mo for the starter plan, up to $70/mo for gigabit internet. ($300/mo for that two-gig plan, if that’s what you’re into). In my opinion that pricing ain’t bad. Of course, the advertised prices are what you’ll pay for the first year or two of a contract, and it may go up after that, so make sure you check the fine print before you get too excited. If you feel like bundling with TV, Phone (do you still have one of those?), or Home Security you can save even more.
So for a reasonable price you’re getting good to great speeds, and even better than that (if the FCC is to be believed).
So why all the hate?...two reasons.
- (1) Customer service. It’s hard to measure customer service results scientifically, but at least anecdotally, Xfinity’s reputation is … not great. They’ve invested a LOT of money in improving it, which is great, but it hasn’t really budged that ACSI score I mentioned.Honestly, not much we can do about that. As a former customer service agent (not for Xfinity), I’d just say: be patient, be firm, and try to avoid having to call in the first place.
- (2) Internet Speed. Whenever we talk about Xfinity, this is actually the complaint that I hear the most: that you’re not getting the speeds you signed up for.
Luckily, this is something you may be able to do something about. Here are some ways to optimize your internet speed. It seems obvious to avoid high-traffic hours, especially during evenings, you may see slow-down if you’re using cable, no way around that. But if you’re consistently too slow, there may be other reasons for it...
- Double-check your modem compatibility. Remember the speed that Xfinity is delivering is to your Modem. That modem has to be rated to handle whatever speed you’re paying for.
- Next up is your router, if you’re using a separate one. I upgraded my Xfinity-provided rental router to a newer version of the Xfinity-provided rental router, and I saw an immediate jump in speed. (Would have been nice if Xfinity had let me know I was using an old one, but I figured it out anyway.) So like your modem, check your router.
Xfinity Router Test Video: • Xfinity Router Speed T...
- Most of us are using wifi. That’s another thing that can slow speeds down. Wifi is good enough now that if you’re RIGHT NEXT to the router, you won’t see much difference between that and being plugged in. But if you’re a few rooms over, or on a different floor, then that signal will degrade, and you’ll slow way down. A wifi extender will help with this, or a wifi mesh system; especially if you can wire that mesh system together.
And wouldn’t you know it, I did ANOTHER video on this subject!
• Google Wifi Review 201...
While sometimes Xfinity might be to blame for delivering slower speeds… they’re not, and there might be something we can do to up our speeds. And now I look forward to everyone calling me an Xfinity shill in the comments. Bring it on.
CONCLUSION: Xfinity is … well, pretty good at what they do, and they’re the biggest and baddest for a reason. If you’re thinking about choosing Xfinity, I think it’s not a bad choice. It’s not an accident that they rank highly 
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Those appeared to be promotional prices. No guarantees you'll keep that price in the long run.
I was fed up with comcast continually raising prices, eliminating channels so I would have to buy an additional tier to get the old channels and other unnecessary fees and charges with slow internet.I was also tired of interrupted service and having to deal with a repetitive , barely English speaking agent in India that could only help me half the time. I went with Verizon after almost 30 years with comcast and glad I did.
What's wrong with Xfinity...
*Data caps
*Automated voice systems then being transferred to someone in india
*The internet goes out everytime it rains, snows and even sometimes on a nice day....
All this happens to me but I’m using fios and my internet was fine with xfinity
Xfinity/Comcast is down again for me, i honestly should of stuck with AT&T because these outages happen too often
Yes,I strongly agree
Well, the machine will not send you to India directly, it will send you to a queue were you will be answered by the next available rep. So there is a chance to be answered by someone in USA, in Rumania, Central America, etc. The thing is that we are a lot more reps in other countries that the ones in USA, so that's why the chances of getting someone outside US is way bigger.
AND SNOW? OH HELL NO
It would be nice when you call Customer Service that the agent could speak better English. The India call centers leave much to be desired.
It would be the same as any American speaker. Provide the same service and price. Basically, your discriminating a person, who is trying to do their job.
@@lady0scarkwaii negative. They fail to understand the problem and re explaining using similar words doesnt help them understand. Its not discrimination based on race, its based off of their performance.
They are the "Call center" for the world. It's their main Industry......only industry.
No human available, all I get is computer/machine at the other end. My Xfinity internet locks up and load up web pages slow with Windows 10 Pro and Intel i7 processor.
The stores are CLOSED. The Virus - you know...
15 disconnects while trying to game today with a couple up to 45 min to an hour of no internet. I've lost up to a 16k poker tournament as chip leader with nothing left to do but stomp the final table with 95% of the chips when Comcast internet went out costing me not only that big first payout but many others discouraging a bright career..... fake internet will not do when money is involved. This includes depending on Comcast for a business, professional gaming, and anything E-commerce. If your business relies on the internet how can they let that infrastructure drop out 15 freaking times a day? I'm reading all over where Comcast oversold nodes and Tallahassee is getting very bad service! It's absolutely bullshit I'm stuck inside on the phone with a machine 7 times doing resets today from 11 am to 8 pm and this has been going on for years. I have to get away from this company asap.
yeah i feel that... just trying to remote play my PS4 while i wait on my new TV so i can collect login rewards for season passes ive paid for and im constantly getting signed out... and the apps constantly telling me my connection is too slow lol... i "supposedly" got the fastest shit they have, only have my PS4 and Android connected and im having more issues than if i was using capped hotspot from Tracfone.
Should make them reimburse me the limited time 1 of a kind item they made me miss out on... not sure how though since that shit will never pop up and be available again...
Im expecting 800mbps but only receive 20, i hate xfinity with a passion whilst the overprices shitty product does not deserve any of it’s money, and not to add the shitty customer service who you can barely understand the shit they say, fuck xfinity.
Comcast is gouging customers with the 1TB data cap and overage fees. Comcast does enforce the data cap where they face competition. I hate Comcast because I hate being nickled and dimed to death. The Xfinity Tv picture quality is overly compressed and looks terrible when compared to OTT providers.
The picture quality of RUclips Tv is far superior to Comcast/Xfinity.
I had the 150 mbps with Xfinity and was getting 170ish so I had no complaints with that. It was their constant price hikes and not wanting to offer me just internet that caused me to switch.
i have 500 and i get 20 some days
@@ryanschuh2182 tech support is your friend
Yes, the answer is yes. From their shoddy customer service, to their mysteriously added fees, to their limits on on demand content when watching outside home wifi, to their overlord threats if you download something they dont approve of. Yes they deserve all the hate I can up chuck your way. Thanks for the Xfinity fanboy one lopsided waste of my time.
Mysteriously added fees, isn't it better if you called them "fees disclosed on the contract you signed" you are just a uninformed consumer
Not sure where you got the 1GB plan for $70. I pay Xfinity $75 per month for 60MB. Worse is upload speed of 5MB.
I'd like to know that too!! It's $75/month for 60Mbps here too in northern VA. I pay $20/mo extra for the boost to 250 Mbps.
This is how I got it here in Georgia, I went online and find a screenshot of the plan, then I contacted xfinity via chat not by phone, when I got connected to an agent I simply said " hi I would like to sign up for this plan " and sent him the screenshot. He signed me up for 2 years at $69, after the 2 years it goes up to $89. Before my 2 years end I will try to make another deal but the time for fiber optic internet. Good luck
I pay $65 for gigabit fiber from Centurylink in Washington.
Some places for Xfinity it's $80 for 36 months than after that it's $104 a month
@@escott1981 my fiancee pays 74.90 a month for the 1gb download one. He had to sign a 2 year contract though.
Hey man Good vid... What do you use to interview like that?
Xfinity is the biggest and baddest because they have a monopoly or a duopoly in the areas they service, not because of their speeds, pricing, customer service or reliability. In my area in Grand Rapids, MI, Comcast's reliability is abysmal. They regularly go completely down weekly. And that is only the reported outages that are officially displayed on their outage map. Local issues with old wiring and faulty equipment mean you are likely seeing more issues than is official.
I got my first High Speed internet connection in 1995 (PacBell DSL at 6mps). Blazing fast at the time, a snail by todays standards. The great thing about it was that it ALWAYS worked. I've had xfinity/comcast since I moved back to Colorado 9 years ago. I have spent literally HUNDREDS of hours in that time, rebooting my modem(s). My morning routine every day is to get up, brew some coffee, turn on the news and get on the PC to see what's new in the world and then get pissed off because the internet drops multiple multiple times between 6am and 9am EVERY SINGLE MORNING. I can't stand the thought of calling for service and going through the same routine I've done with the xfinity service rep dozens and dozens. There is more BS involved with service than actual service. Can't tell you how many times I've heard "Sir, we are going to take steps right now to insure this NEVER happens again. It's a lie! Then they try to convince you that the problem could quite likely be with the modem/router I use and the try to upgrade me to the xfinity gateway. I've had this problem with three different modems... The first was a comcast supplied(rented) modem, the second was an X-finity branded modem I purchased, and the third is another x-finity modem/router I bough several months back to upgrade to the 5g wifi. More BS in my opinion. Then I am told I have no choice but to wait for a technician to check my inside wiring. So I have disassembled a 300 pound corner desk three times in nine years so the tech tell me there is no problem and it's a tight connection. THANKS! I already knew that! Then the tech goes outside and works on the xfinity side of the problem, fixes it and it works fantastic for the next several months and then the ride starts all over again. This may in fact be the FASTEST connection I have ever had but that is negated by it being the MOST UNDEPENDABLE INTERNET I HAVE EVER EXPERIENCED. I have literaly invested HUNDREDS OF HOURS of my own time over the years for the privilage of paying for the service that is causing all of this work. I know posting here will do me little good but at least I didn't have to listen to sales pitches and total BS to do it.
My issue with xfinity is that the price of my service went up 30% in a little over a year, and that is not even accounting for the bundle rate that dropped off. If I include that, then it went up 48%. Contracted customer service and all they could do was offer a plan that had fewer channels, a lot less storage space, for just slightly less than the increase that I am paying now.
And that is always the case. About every 3 months there is some type of billing issue. My plans says $50....why is my bill $89? It is always fixed only to creep back up. And no one can ever explain why.
The one thing Xfinity needs to do is bump up their data cap especially for gigabit customers. 1 TB simply isn't enough today when multiple people can be streaming HD content several hours per day. My family consistently hovers at 900 GB per month and busy months where there's a AAA game to download easily puts us in the danger zone and we've started having overages.
Agreed!
ty, im actually impressed with rates and speeds, 50$ for 100 mbs cox is more expensive for same amount, but i need help for knowing whats best modem router to get?
Making me pay the $90 fee cause it’s been three years since someone in my room used Xfinity. Like wtf I didn’t choose this room. The army gave me a code and said this is your room. I think it’s pretty messed up to make me pay for it when I could get moved to a different room at any given time and who knows have to pay the fee again in that room. Probably be 2 min tops and be like it’s all good and $90 down the drain. And it ain’t like I can just switch to a room that supposedly all ready to go for self install. Shouldn’t even be a fee like that on a military installation.
Little update, they didn't make me pay the fee. The guy was super nice who came. He saw my point.
First off, the upload speed is one of the main reasons to switch to fiber optic, but that will only be useful to a small subset of internet users. Secondly, I would be glad to have the price that your reviewer mentioned. Comcast will offer a competitive price for a year and then jack it up and only offer discounts for bundles of things that you do not need. Third, you should have discussed how much bandwidth is needed for common internet usage and what that might look like in a hypothetical family of 4 or 6. I don't need as much as they'd like to sell me. I don't imagine that I'll be interested in streaming 4k, particularly considering... (Fourth) Comcast sneakily instituted data caps last year. You would not be charged for the first or second overage, but you would be surprised since the caps never existed before and there is not a convenient way to monitor it.
All that being said, Comcast delivers speeds equal to or greater than promised in my neighborhood, but that's partly because my neighbors don't use a lot of bandwidth, as cable uses shared bandwidth on a neighborhood level. Comcast's outages are more common than I would like, but they are usually on top of it and it is easy to report (text 'Out' to #####).
What makes xfinity a horrible ISP its not necessarily the price or the speed yet the customer service and most importantly the feature you have completely missed and that is internet stability. It is pointless to have a 100mbps speed if internet disconnects due to signal instability and power fluctuations. Remember those downstream upstream dBmv power requirements by which modems function? If those signal levels are out of range internet disconnects. Xfinity does not know how to fix that since 2 techs came at my address and internet still disconnects sometimes a couple of times per day. Apparently Jason Montoya missed those facts!
Yep, you skipped right over offering a low initial price that doesn't include taxes/fees & equipment rental... That $50/mo. internet only plan will easily bill at $65 and you will see a $10-20/mo. jump in a year or two.
They don't include reminders you just get a bigger bill one month.
If you try to renegotiate they want you to add on services with the promise of these good deals where the price goes up later.
Unfortunately I do not have competitive alternatives to Xfinity offered in my area (Monopoly), so my best option was to purchase my own equipment and insist on internet only service.
This reeks of a paid PR video.
If you read the agreement and shop before changing you would not complain about the pricing they are limited time offers but compare it to ohter companies its a better deal, if you keep an eye on your bills and knew what you are paying for you would not complain.
@@xcbasss5824 so true. The promotional offers could be for 12 or 24 months once the promotional period ended you'll be charge a regular price. So increase the bill. Some customer don't even check or know their service plan and contract
I have been a Comcast/Xfinity customer for decades here in northern VA. I have had some issues every now and again, but every time there was an issue, they fixed it right up. Their Customer Support has always been decent for me, but lately, it has become really great!!! I am not lying!!!! When I call, I am not on hold for a long time, I get an American who speaks clear English and is willing and able to help me. They were patient and answered all my questions even when I had to ask them the same question a few times to understand some of the complex answers, but they still cleared it up for me!
Pricing does seem to be a little high. I was paying $216 a month for a triple play package (Tv/internet/phone), but just last week I went down to an internet only package for $108 to $136 per month (I need to clear up some fees it's saying on the website that I will be charged. I am not sure if its a mistake or what.). In both packages, I had and still have 250 Mbps (and in speed tests, I can get past 280 Mbps!). So I'd like to know just where I could get 1 Gbps for $70!! Another recent improvement is that they have done away with contracts! All of their deals are now month to month, cancel or change anytime with no penalties! So I am happy with Comcast/Xfinity overall.
I got the 1 GB and the internet speed when tested is about 80 mbps (50 mbps on cell phone). I don't know if that's because wireless measures different than plugged in, but I don't think I have ever gotten what I have been paying for. I even replaced my modem/router to one that could handle the higher speed but the outcome was the same.
I acctualy work at XFINITY and that could be because your data is being devided between all ur devices
@@carlosr1010 I'm a low techy type of person, I don't have many wireless devices :). Supposedly, my modem-router is meant for a small business (at least 10 computers), and my internet is supposed to be 1000gb, I don't get anything near that :)
@@lpg8518 yup sounds about right
@@lpg8518 i have the "same" plan, its 4am only 2 active devices on the wifi this android and my PS4, shouldnt have an issue remote playing but i guess Xfinitys so called high speed internet just cant keep up with Tracfones CDMA 3GLTE speeds lol.
I've heard that costumer service on Comcast is really bad, idk, probably they save up for the routers having call centers on foreign countries, where people het paid like 2 dollars/hour or lower, maybe if the prices where a little bit higher, the call centers would be on the US?
My Mother-in-law has Comcast internet/tv/phone service. When it works, it's fast and great. The issue is when there is an outage. They refuse to send a tech to her house unless she agrees to pay for service up front and then they will decide to refund the charge if it is determined that the issue is in her rented router or farther out towards the pole. 99% of the time, it's in the edge networking equipment on the pole outside and could be solved if they had monitoring/notifications that could tell a phone tech that it needs reset/maintenance.
hey I'm actually an XFinity network maintenance technician. Your Mother in Law would only have to pay a service fee if the issue is inside her home and not related directly to our equipment. We do have a system that monitors issues in the area, if there is an Outage we have 2 hours to get that area operational again unless there's an issue outside of our control (i.e. Local power outage or physical damage to poles or node.) if you have any questions you want answered I'll definitely hear you out.
@@TJizzle_BigBusiness i would like to know how to get in contact with the dispatch for you guys.
@ you can't reach out to dispatch directly. only customer service can reach out to dispatch for you on the day of your appointment. Is there a particular reason you need to contact dispatch for?
@@TJizzle_BigBusiness whenever there's issues with visits (it getting cancelled out of nowhere or him not arriving), there's never a real solution other thab rescheduling when you call CS.
@ Are you tracking the tech with the App?
part of their problem is probably their cable TV service, cable companies all suck
I had Adelphia/Comcast for 16 years. The best thing about them was when whatever plan I had ended, I could call and get the same or something similar again. So my prices never increased that much.
The data cap was what made me jump to FIOS.
I honestly hate Xfinity.
They offered little to no help from actual technicians and immediately sent me to their webpage. Now this of course wouldnt be an issue if the website didn’t suck. They have have hundreds of hidden fees and a outrageous contract fee. I basically got harassed when i called in to cancel my internet service due to being not being satisfied they kept telling me i was getting a better deal with them. this great “deal” was a 110 dollar bill monthly even after their stupid 12 month contract “discount” and they would show up as partial charges in my bill without even really explaining what they’re for. Again just all around bad experiences with them
This is clearly high-end production trying to look like low end production and it is another one of xfinity's false information
Would love to switch. Service goes out all the time. Unfortunately there aren’t any other isps in our area. I do live pretty close to a T-Mobile tower, so I submitted an application for their internet. I wasn’t accepted right away, but they continue to accept people so we’ll see.
THATS WHAT THESE TYRANTS DO, BY AN AREA SO NO ONE CAN COME IN............SOME DAY SOON THAT WILL BE OUTLAWED WITH A GOVERMENT BAN!
I switched to Xfinity because I thought I needed faster speeds, but, what a mistake! The xfinity provided modem was useless as a router and despite them upgrading it twice, it did not solve the wifi issues. Replace modem, enter enterprise access points. Wifi is perfect now but xfinity still drops 3-5 times per day. Seems quite excessive. And, as for speeds, the only time of day we see 112% is the middle of the night. The rest of the time, it is anywhere from 30-80% of advertised speeds.
It's not their tech or speed, it's their arrogance and their constantly raising costs after their limited time deals. Mostly they have a monopoly and they don't care.
I hear Comcast Xfinity, I Firing up the flame torch 🔥🔥🔥🔥🔥🔥
I have xfinity and pay for the 250 mbps and run an eero pro mesh system 3 pack and I get 300 mbps download and 25 mbps upload. This covers my half acre lot with a concrete home with storm windows seamlessly in South Florida. I find going to the Xfinity store better for customer service which is only a couple of miles away from me. If your interested in the eero system wait for the Prime day deals on Amazon or Best Buy as they usually cut the price by 200 bucks from the standard price of 499. Had AT&T U-verse previously and it’s honestly horrible and never delivers speeds I paid for in several different areas and homes.
In what fantasy land does Comcast offer Gigabit service for $70. Even at a promotional rate if it isn't bundled in a double play I doubt that rate is based in reality.
$9.95 from XFINITY with their essentials. You guys missed it.
Honestly. The biggest thing that drives the hate. Is not having a choice. I don’t know where the people live that did this video. But I only have one choice. Comcast. DSL is not available. And where it does. it sucks. So in my market. They can pretty much raise the price whenever the want.
Trying to cancel subscriptions to two that got added to my account, but can't figure out how to do it as Xfinity makes it almost impossible to find out how. It's like getting into a vicious circle on their website with no help in getting out of it. The chat robot is worthless and trying to get to talk to someone, almost impossible. I just need a number to talk to a real person.
Yeah I have 300mbs and the WiFi is never even up... everytime I play Multiplayer in CoD I lag out and my WiFi just stops working
I work for Xfinity:
I cannot control prices
I cannot control promotion availability
You wanna speak to a person? Ask
You wanna speak to an American? Ask
tbh idk why people insist on speaking with another American... I have to deal with customer support for a lot of our label printers at work and it's always someone that sounds like they are from India and they've all been EXTREMELY nice and get the job done fast. The one time they couldn't help me and transferred me to someone who sounded American he was the laziest sack of shit I've ever spoke to.
I also work for Xfinity, (will quit in the next two weeks) at a mexican call center, we are not allowed to transfer anyone to the US, if a customer refuses to speak to the mexican reps then we are obligated to transfer them to our supervisor who's also mexican and that takes quite a lot of time.
If you want Xfinity pricing like employee's gets don't ask.
@@ghostrider2214 Well the accent is hard to understand for some people.
Yeah ok buddy quit ur job that place u work at stinks
A lot of my friends on discord pay for "gigabit" through Xfinity and cox (the same thing) and every single one of them get around 50-300 mbs and this is consistent across the United States, they even did it to me twice when I had their service in multiple states as I moved. I've noticed that when you get the service new it gives you close to the speeds you payed for but within a month you're already being throttled. I recently switched to a company that has been laying infrastructure for cellular service providers since the 90s and they just got into laying down fiber optic (which not everyone offers) and I now have the privilege of only paying 90 dollars a month for real consistent gigabit connection with 2gbs being the 150 dollar option and this will remain so since it's so cheap to run compared to copper. Don't give Comcast your money.
I'd like to do that, but in my area its either Xfinity or AT&T. I moved from AT&T because it was way too slow at 18 Mbps about 4 years ago. I get a consistent 550 Mbps with Xfinity. I hear that a company in my town will be installing fiber internet, but it's been over a year and I haven't really heard anything else so for now Comcast is my only good choice for fast internet. I even tried T-Mobile's Home internet 5G thing and it was abysmal. It was even worse most of the time than my 18 Mbps connection from AT&T!
there’s a lot of applications we can use for free like Xfinity wifi hotspots application to connect to over 19million wifi hotspots nationwide , xfinity xfi app to manage your internet service monitor devices connected and a lot more
As a former Xfinity customer, my chief complaints with them were less about their internet service and more about their television service/practices. My complaints about the internet service were:
1) Upload speed of only 10 Mb
2) Data caps
3) their funding to end net neutrality
It was interesting when a local fiber company started offering internet service in my area around 2 years ago how about 75% of my neighborhood dumped Xfinity. They are offering gigabit speed (upload and download) for the same price as Xfinity's Blast service (180 down and 10 up at the time). And no data caps.
My reason: They made two attempts to make their system work at my home in Houston. Both times I went with internet, telephone and cable tv. The two attempts were separated by about five years. The problem was that in hot summer weather everything went out from about 3 PM to about 7 PM every day. Numerous attempts to figure out what was wrong failed. I went to AT&T each time after their attempt failed. They had better speeds, but nothing during peak hours.
@the piranha posse I doubt it was the box. We kept it really cool inside and had the box in several different places. I think it had to do with their infrastructure.
@the piranha posse I'm in a small rural village in Thailand right now. The internet is fantastic! A one Gigabit connection is $22/month.
What movie is that at 7:05 ?
Adam Clark the princess bride
Yes it deserves it
I would suggest buying your own cable modem if you can it’s better than the garbage cable modem the isp gives you. I now I AT&T Fiber 1Gb down/up for $90/month way better than what I was getting with Spectrum 400 Mbps down and 20 up.
Being a customer for more than 10 years doesn’t make them any better. Though my cable and internet is fine but their pricing structure doesn’t. If I need to save I can’t down downgrade I’m forced to pay more just to downgrade. So yea there’s part of your 2 cent why customer service sucks. My only option is to find a neighborhood that has fiber coverage. Comcast is a monopoly where I live in Colorado.
I've paid for Xfinity internet for the past five years, I pay for 100mbps and it's never above 30mbps unless I call and complain, then it's around 100mbps for a day or 2, and back to 30. I've called about this no less than a dozen times over the past 2 years... and the last two times they scheduled a technician to come out where I had to be home for a 2-3 hour window, and both times the technician didn't show up, didn't call, didn't care. Comcast is the most awful atrocity of customer service on the planet. Last time I spoke with them, their suggestion was that I pay more for faster speeds and lock into a 3 year contract with them. Why would I pay for faster speeds when you only give me 33% of the speed I'm currently paying for?
My brother is paying over $100 per month and I don’t know if it is 1Tb or unlimited so can you please tell me what kind of data would have this kind of price I’m thinking it is unlimited but I’m not sure.
the advice regarding xfinity’s horrendous customer service is: “try not to call in the first place?” Ok well that clears things up. Get rid of xfinity.
their goddamn chat bots and useless phone menu are so FUCKING aggravating. I've spent 3 hours on what could have been a 5 minute call
I'm on Xfinity 250 service and I also have cable with them. As a internet provider I will state that it always performs at or above the 250. Cable on the other hand is a mess. 1000 stations that nobody watches, everyone knows this already. I'm cutting my cable when Disney plus bundle comes out and getting over air channels. My main beef with Comcast is the monopoly, because that is exactly what it is. No competition in the same category of service. Lastly, I will most likely need to upgrade my service to an unlimited data plan, further adding to my frustration about Comcast monopoly and lack of competition.
Rule number one pay your bills. Please be reminded that not all consumers pay their bills on time and its not always profitable for ISP'S if tht happens. How do i know? Promise to pay all day baby.
Lol...she left out the price point is for new subscribers and skyrockets after the first year for the same speed. They force services on existing users when the term is up.
I cancelled my Xfinity Mobile August 2019, this is May 2020 and they are still charging every month, finally got them to stop charging me for their service in January 2020 but they have been charging me taxes for their service that I am not getting, talking to them doesn't work, I cancelled the charge card in Feb. 2020 but every month they e-mail me a bill. ?????????????????
My Xfinity wifi goes out atleast once a day it commonly stops while I'm in an online game
same bro and i don’t get higher than 10 mbps upload and i can’t get triple digit numbers for download
and i have a 400mbps plan
The price problem is with their fees!! I have xfinity and quality wise I’d rate it worth the price! But they are the king of fees! There is a fee for everything which raises your bill $20 - $30 higher. My cable bill for example is the $70 plan but add in all the fees and taxes and it’s just over $100
Anyone remember Comcast? It was so hated it changed it's name to Xfinity..... To anyone thinking about using Xfinity for cable try it at a friend's house first, voice remote is so chincy you'll spend 30 tries before entering it in manually.
Yes. And from this point on, the Concast Cable Corporation will now be forever known as Suxfinity.
The problem is the market and the executive suite. I feel the industry could be so much better if it wasn't for that. T-Mobile in my opinion shows a glimpse. Hopefully 5G and the new companies that come from it changes the industry in the right direction.
Though I'm not a big fan of the new 5G plan since my current phone is only 4G, I'll like the comment because Suxfinity fucking sucks!
I just don't like the contracts. 24 month contract for 12 months of the deal. Then you have to call in and get passed around trying to get a good deal again. Just offer a good product at a reasonable price. Ditch the contracts and believe in your product. Why do you need to trap people? Take a page out of T-Mobile's book.
Xfinity is ligit ships, it takes me 15 mins to get in a game and when I do get in a game I get disconneceted and while being in zoom class, my screen the whole time is like "your internet connection is unstable", and xfinity says that they have the fastest internet around, I think they mean the oppisite because they are getting on my nerves, I also need to call em.
yeah i feel that... just trying to remote play my PS4 while i wait on my new TV so i can collect login rewards for season passes ive paid for and im constantly getting signed out... and the apps constantly telling me my connection is too slow lol... i "supposedly" got the fastest shit they have, only have my PS4 and Android connected and im having more issues than if i was using capped hotspot from Tracfone.
Should make them reimburse me the limited time 1 of a kind item they made me miss out on... not sure how though since that shit will never pop up and be available again...
You can get a handheld device and it will tell you what the wire coming into your house is capable of delivering you could probably use it on their modem and it'll tell you what that modem is capable of
Ok people been with comcast off and on past 20 yrs and maybe couple times i had customer service problems but 95%of the time they were good i have the 1 terabyte and very high speeds until 9pm eastern time it slows little but that is it only problem and i agree to this High Cost
For 90% of internet users anything over 15-25 mbps is absolute overkill imo. I know, I got the Lite plan at only 4 mbps from now defunct BrightHouse, now Spectrum. And I often stream HD content or 1080 on my TV and computer, whether Netflix or RUclips, etc. Drawback is that HD videos take on average 5 to 15 seconds to fully buffer to highest resolution, then smooth sailing til end of video or movie. But I'm so sick and tired of Spectrum's never ending price increases for all their crappy tv content that I'm gonna cut the tv cord end of this month's cycle and go internet only. Problem is that I'll lose my grandfathered 4 mbps bargain bundle plan and be forced to use their lowest current plan of 100 mbps with no bundle, so big price increase for internet only plan, but will still save at minimum couple or three hundred bucks a year. I'm going with a new ROKU tv, will continue to use Netflix off and on, and Sling from late August to late Jan, five months of ESPN football. I'm lucky to live 32 miles from a CBS transmitter tower and will pay no more than $50 max for a amplified indoor ota antenna to watch SEC football. My total monthly bill for internet and Netflix combined should be right at $78 for about 6 months out of year, no more than $103 for the couple months when I migh be subscribing to Netflix and Sling at same time, and a couple or three months with ROKU only at $65 for internet. Spectrum recently had substantial price increases for internet only.
Love my Xfinity service they just bumped up my speed. And customer service has been good so far call when promised
What's your speed
275 mbps
@TsunamiFPS you get 18 mbps, bruh my att on a good day gets me 1mbps
@TsunamiFPS I completely agree
I think Xfinity is great and fast...
Only if i can afford them...
My mom as Xfinity and it run fast...
I have spectrum at my home and it’s awesome however I have Xfinity at my beach house and I’m paying $90 a month and we just got bumped up to 75 MB down and still five up I don’t know where she saw one gig for $70 and I have all new equipment and a new cable run to the house and still have to reset at least once a week including last night at 11:30 when I was laying in bed trying to watch something on Netflix
KEVIN TAYLOR I don’t work for xfinity/Comcast. The reasoning for your 75mbps vs 1gbps think of the “trunk line” as a highway if the highway is only “75 lanes” doesn’t matter how new the highway is it still only has “75 lanes”
You have to wait or show support to have a better “trunk line” placed for your subdivision such as having them run fiber to the node you are currently attached too.
Fiber to the node was recently ran to my subdivision and I now have 400mbps down but only 20mbps up. The slower upload is limited by the technology xfinity/Comcast use to send data back and forward on a coax cable.
yeah i keep having issues just about every single sol up here at my moon house
I just got Flex from Xfinity. It's "FREE" but since I use Roku do i=I really need to use it? Of course if I were to ask them they would say yes I imagine.
I have no cable connection and they told me it will take two weeks to send a tech out to my house. They tried to trouble shoot one said it was the remote. The next one was getting ready to get off and hung up on me. And the other one was plain out don’t care
Do you know how many times I had to restart my modem in one month in Chicago suburbs... And direct Chicago City.... You have to switch between the both... Cuz like the seasons.... They have their time!!!!
Have you found a solution? I’m in the Chicago suburbs but all my parents do when I complain about the internet is restart it. It literally goes out twice everyday.
I had to go in plus they stole like $100 from and kept upgrading my plan without my permission.
Xfinity cannot fix my tv dropout service. They talk the talk but cant walk the walk. So looking to change.
Does anybody Xfinity wifi just randomly switch the regions I'm on the west coast and sometimes it will switch me to the east coast
Yeah, those prices are only if you're a new customer. If you're an existing customer, they don't give 2 bits about you. 100mb internet only here is $90. Bundle with CABLE TV, however, and it's $70. Why can't I get 100MB internet only for $60? From time to time I do an independent speed test when something's not working right online. 100% of the time it's a little higher than what we're paying for, and it's the thing online that I'm accessing that is the problem.
We literally got a new internet it was around 433 Mbps and after an 3 hours its at 72 to 65 Mbps
I have the Comcast Extreme Pro 500Mbps and I get 605Mbps with Powerboost.
For how much ? Per month
Jose Godinez Well now I have the Gigabit Internet and X1 Digital Preferred/DVR with Showtime for $145
I'll bet the Extreme Pro is corporate language for Extremely bad.
Wow. I just signed up for Xfinity. 500 mbps + tv + phone for $100. Upgraded from Dish Network, where I was paying $135 for 20 mpbs + tv + phone....
Kolovon for the most part yes, sometimes internet goes out for no reason
Kolovon wellll I ended up paying $160..... but that’s some add ons but yeah....
Can you use your own modem?
Dominik Brame yes you can. Also update, for some reason I am paying $160/month I don’t remember why lol but also they charge you $10 extra if you go over 1TB of internet which our family has been going over for the past 4 months.
I know this is kinda random but are you related to Matt from Game Theory?
lol no, and you're not he first person to suggest that. Maybe we should do a joint video. :)
Reviews.org lol I would actually love to see that btw
Been happy with Xfinity so far, they just boosted my plan speed from 400mbps to 600mbps and I generally see 720-730mbps. Best advise is to buy your own modem and router and keep them up to date. We all know the xfi gateway is trash and there never going to update your equipment unless they have to.
Could not agree more, is just uneducated consumers that usually complain.
What modem do you have so I can buy it. I have the gateway and it’s shit
Also if you answer I would like to know what store you bought it from
Then every time you have a problem with internet they will say it's your personal modem/router that is causing the problem....
The only thing wrong with cable is you are paying for commercials. Netflix you pay for their service to be commercial free. Cable makes profit off advertisers and consumers buying cable, they get 2x profit off showing commercials, you're forced to watch them and you payed for it!!! Let alone 15 minutes are commercials and 15 minutes are the show in a program, so the amount you watch on cable, your watching the same amount of commercials and they get paid twice!!! Logic
Yes, they do deserve ALL the hate and much MORE.
Next week - when their store reopens, I'll cancel BOTH my cellphone lines and I'll be done with them forever.
I've been on the phone for 6 hours so far to activate a new SIM card (old phone was lost) and nothing has been resolved, all they want is to sell me a new phone. My (new) replaced - replaced for the lost - phone unit works with Xfinity SIM card (taken from the other phone), flawlessly. They are EFFING LIAR creeps, wanting to sell their cheap phone for high $.
I get so much packetloss with the same amount of devices and connection as my friend but they have no packetloss I’m so confused
Xfinity disconnected 4 fucking times while watching this video
Their real problem is all the fees they add on. for. everything. Our 'double play' package is 79.99, but after tv, sports, & franchise fees, taxes, 1 box rental (WHY?), it's about $115 all said and done. We own our own modem & stream the app on our other tvs on Roku too. That's BS.
NEVER USE THIS TERRIBLE INTERNET I WARNED YOU
Kolovon it goes down every 2 fucking minutes i get 13 mbps when they say 175 and it goes out for 20 minutes at a time so you are only getting around 6 minutes of 13mbps internet in an hour of use
I love my ATT DSL service 6mb per sec $40 per month. But I'm not a gamer and my TVs are all set to 720 line quality. She's lying about the prices. You can't get Infinity year after year for $30. Just can't.
I pay $20 after tax for the 30Mbps Down / 4Mbps Up Xfinity plan. I don't need any faster
2 years ago i got internet only without TV to save money, now they are charging me more than what they wanted for TV and internet back then, and every 3-6 months they raise the price.
Xfinity is good for download (I pay for 250 and get around 270), but the upload speed is absolute garbage (less than 6 mbps)
Is is stable and reliable?
Jasonn No don’t even fucking think for a second Xfinity is reliable. Get fiber if it’s available in your area. Im switching to atnt fiber soon
@@VitandusEBK I've had Comcast for nearly 2years and the service has been reliable in my home. I despise Comcast as much as you do, but that's my only feasible choice for fast internet. AT the time I switched from AT&T, the fastest they could offer was up to 18Mbps. I have the 175Mbps package (over provisioned to 220Mbps) and it is light years ahead of AT&T in my area. AT&T only has FTTH home in a few neighborhoods and neither company seems to care about expanding the FTTH.
Jose Javier Flores For us, we’re paying $80 for 6 mbps upload and 110 mbps download which is dogshit. Not to mention I often get packet loss and random internet connection drops. Fiber here for atnt is $100 a month for 1000mbps download and upload. My friend has it and never has a problem with it, and it’s consistent.
I actually enjoy my internet service from xfinity and the mobile phone service is awesome too! Cable television is where they are just ripping people off right and left. Once I cut the cord and downgraded to internet only I've been very impressed. I pay for 150mbps internet and my speed tests all over my 3,000 sq ft home consistently come in at 170-180 mbps. I use my own modem and router which will pay for itself by getting rid of rental fees in just under 2 years. I pay $50 flat for 12 months and then I think the plan goes up to $70 but hopefully they will honor the $50 again.
Jacob Coley I agree I have the double whatever deal cable and internet because they say u get a discount if u get cable but I’m at 270.00
@@syreeta4ever261 I was paying $206 per month and got fed up so I bought some amazon fire tv sticks and a new modem and router and cancelled cable. The I picked up playsation vue (which you can watch on basically any streaming device) to replicate my cable experience and have been happy. That subscription is on 54.99 per month so my new tv and internet combo is only 104.99 so i'm saving over $100 per month and I don't feel like I am missing anything from my cable experience
What modem and router do you use?
@@beck539 modem is netgear cm700 and router is the netgear nighthawk r7800. I chose the router because I wanted the ability to pause wifi on specific devices and i just went with a netgear modem because I figured it made the most sense to stay with the same company. there are cheaper options out there
@@jacobcoley8054 Thank you. I'll have to look into those.
I have zero problems with my Xfinity service. Used to have a combination of Verizon and DirecTv since Verizon stopped installing Fios in my area. Switched to Xfinity and actually paid less per month and have better service.
I have Xfinity internet and I got a special on the internet for 1 year, my bill is about $53 a month. It works very well and I haven't had any problems with it.
Firstly, Yes. Secondly, IT MADE MY COMPUTER BREAK WHILE A ZOOM MEETING
I wish Centurylink delivered the speed it advertised.
Nothing but problems with Xfinity Internet. constantly going out , constant price hikes and rude customer service.
Same for me, brother.
Is it reliable ? That's a biggie for me. This is 2022 now. We have Comcast where I live, sub IPS of Xfinity & customer service is lousy.
It greatly depends on where you live and I suppose luck. I've had Comcast for over 3 years and it has been very reliable for me. I believe I've had less than 5 internet outages in that time period lasting a few hours. On the other hand, there are plenty of people who seem to have problems with the service regularly.
@@JJFlores197 There seems to be a big difference between the reliability if X-Finity & Comcast here, even though they're both more or less the same company. I'll probably go with Comcast business sometime in the future.
999 crashes a week
Damn. One crash away from the perfect storm.
If my internet didn't just not work at random times this would be great. But fuck I just randomly don't get internet
Great video! I have AT&T internet 75 mbps for $65 a month. I wish it could be a bit lower but internet is pretty good and I always get almost to 80 mbps.
Can you also do a review on toast.net internet? It’s available in my area (since it’s a AT&T reseller) and the prices/internet plans are better
I’m about to even the score by costing THEM money! Tired of being run over by businesses too big to fail. Not fair,and a price needs to be paid. Since no one wants to listen, I’ll get my sweet revenge my why...
They are crooks and deserve the hate. I just got a $59 mystery charge for a condo that's vacant, the hook-up is autopaid monthly and I never got a bill for the extra charge. Must drive to the nearest service office, where they tell customers to come in for help since the "customer service" number is never answered -- "we're experiencing unusually high call volume" BS!
The service is good. Prices keep going up. Their customer service sucks.
Boy I sure do love my free equipment returns and literally no other provider can get me 1200 mbs download unless I spend 20k on fiber optics. I might pay more but the quality of service is absolute
We pay for 100 MB and I just tested my Internet and I’m getting 5 MB down so no Xfinity they don’t deliver at all and the customer service sucks