NuCamp Warranty Repairs and Upgrades to our TaB 400
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- Опубликовано: 16 сен 2024
- We picked up our NuCamp TaB400 from the NuCamp factory in Sugarcreek, Ohio and we take a look at the warranty repairs and the upgrades that they performed for us. Austin Jones, service manager, tells us exactly what his team did while they had our trailer at their facility.
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Travels with Delaney
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Nothing better than good dealer support. Makes owning the RV so much more pleasurable. Can't wait to hear how that solar panel does.
I'm excited to see how the solar panel does. I have heard really good things about it. Hopefully I can do some testing with it in Florida over the holidays.
And it’s service like this that has me sold on the Nucamp line.
We haven't found another manufacturer that we have owned over the years that provides this level of customer satisfaction.
We purchased our 320 CS-S and picked it up from the factory in Sugarcreek Ohio around Sept 2018 and dealt with Austin to have our sway bar and electronic brake unit installed. Can't say enough about how professional he and his crew were. Before we arrived, we sent Austin an awful lot of emails with a ton of questions and he always replied, normally within 24-hrs. We had NEVER pulled a trailer so on our last day, one of Austin's crew took the time to talk us through towing, what to expect, and gave us some tips from his time as a long distance hauler. We just picked up our new 400 BD and waved a sad goodbye to the 320. Came down to the wife wanted a larger bathroom and a separate eating/sleeping area.
Austin and his crew are definitely superstars in this industry! Congratulations on your new 400BDL! I think you will both enjoy it and I am sure your wife will love what we call the luxurious wet bath.
We've had a couple issues and NuCamp has made it 100% fixed. They have a great warranty!
That is great to hear! They have provided us the best service of any trailer company that we have ever dealt with.
Thank you for your great info! I am getting a Tab 320s very soon! So much to learn! Brand new RVer at age 68! 😁👌🏽
Congratulations on joining the nuCamp Family! You will find that there are a lot of us owners who are here to help in any way we can.
I am considering buying a Tab, will do a factory tour soon, as I live only 2 hrs from there! Love the looks of them. I visit the Amish Country several times a year!
Definitely do the factory tour! Everyone there is so nice and you will be impressed with how they manufacture them.
Happy to know that NuCamp is delivering a such good service. Tks foe sharing and see you next time.
They are really a great company!
This is the kind of exposure NuCamp needs as it's hard to find companies of this quality any more. Great products, great service. Everything they do is premium, just a smaller package than many of the other manufacturers. Looking forward to your review of the new solar set up next summer or fall as one of the concerns I've had is the 2 way fridge being so reliant on battery power rather than propane off grid and the radiant heating system being sufficient for the cooler temps and what load that would mean for the battery as we'll be doing a fair amount of off grid camping. We live in Canada so cold is a way of life here 3 seasons out of four.
We will give it an initial tryout at the end of December. I plan on doing a video on how it goes. We will be in Florida so I know we will get plenty of sun to try it out.
@@TravelswithDelaney Sounds great!
That was good to know too that NuCamp takes good care of you under warranty. They helped you out really well. And got all fixed before they said it was that’s even better. That company seems very nice. Thank you again for this video. I like your cable it is adorable. It looks cozy and comfy. Glad you got all fixed. See you soon!
Sherri
Austin seems like a solid citizen (as have all the NuCamp reps I've seen in various videos). I think solar is a great idea and look forward to hearing how that works out for you. Good to see you again (and more T@B 400 content) and have a great week!
Austin is a great guy!
So glad to hear.. Will be checking them out at the Tampa, Fla RV show in February 2019
Please give us the benefit of your observation/conversation & any decision you come to AFTER the Tampa RV show in Feb 2019
Great video on Nucamp and their awesome service! Can't wait to see how you like the new solar panel!!!
We are going to get to test them out in about a week! Hope Gary and you are doing well!
Very informative video! Thank you for sharing!
NüCamp, what a great company! Great video Patrick!
Yes they are! Thank you.
I love ur channel , very helpful.. I live in Colorado, I just purchased the T@b 400 2020 and pick up this Thursday, can’t wait 😊
I like NuCamp. You are becoming a great ambassador for the brand. Wish I was rich retired, think I’d be chasing the new one that’s going to be coming out.
Thanks Steve!
Looking forward to your videos on the new solar setup. I would like to see your real world experiences with the power you are able bring in and normal use.
We are excited to see how well it works. We will get to try it out a bit over the Christmas Holiday.
Must be awesome to get repairs done directly at their factory.
We are fortunate to live less than 4 hours from the factory.
Thank you for the heads up. I have to agree with you with Nucamps' customer service. They are amazing.
I am definitely interested in your solar panel. Sounds like a very effective system and nice upgrade, You stated it was made by solar flare. I will do a follow up. Thank you again for your very informative videos. Much appreciated
Thanks. I was surprised to see the MPPT controller which to me is far superior. Thanks again for all the information.
It is a very nice controller!
Sharp eyes, Scott. Good catch.
Thank you for another great video. I have been concerned that you needed warranty work and your explanation has relieved my anxiety. We have factory solar in our 400 and have been very pleased with its' performance. Our solar was installed in March 2018 and has the two 100 watt panels and RoHs controller which has worked very well. Even through a winter cover the solar panels have float charge on sunny days. The 400 has been under cover since mid-October and the batteries are at 100% (14.0 volts) reported by the bluetooth app (which I love the convenience).
On your older controller, are you sure the brand is RoHs? That typically stands for Restriction of Hazardous Substances and is on almost are electronic devices that use lead free solder since the directive came out in 2003.
I had the same question as Shelby.
@@shelbyh.griggs1242 Pardon my mistaken identification of my Solar Charge Controller. The controller is not well marked but after a trip to stored Tab for some pictures followed by a Google search, here is the correct information: The controller is a SR-HP2440-B PWM Solar Charge Controller (12/24v, 40 A).
@@azclaimjumper Pardon my mistaken identification of my Solar Charge Controller. The controller is not well marked but after a trip to stored Tab for some pictures followed by a Google search, here is the correct information: The controller is a SR-HP2440-B PWM Solar Charge Controller (12/24v, 40 A).
@@denisbrown5716 thanks for checking
Nucamp is a very thoughtful company. I only live about a half an hour from there here in Ohio, and have been there to look at the 400. I am 6'6" tall though, and it might be a little too small for me. You cant beat this company though.
They are an awesome organization!
Austin is great! Marvin is great! I challenge any manufacturer to stand behind their products better than NüCamp. They are fantastic. Excited about your new solar! That looks like a great addition. Thanks for the video!
And don't forget Elsie, too! And Allison, Creed, John, Joe, Jessi, Scott......what an amazing team!
Thanks for the video, Patrick. We just bought our 2019 Boondock Lite Tab 400 in September and we’ve had the same issue with the door lock. We plan to take it to our dealer for another warranty issue next spring so that’s good to know it’s not just us having trouble with the door. Our trailer came with the same solar panel that you had installed. It works great; you’ll love it! It has done a great job for us keeping our battery charged up even in cloudy weather. I didn’t know that you could use your phone to see the controls! I’m going to have to look into that…
play.google.com/store/apps/details?id=com.victronenergy.victronconnect&hl=en
The app was easy to set up and it looks like it does quite a bit. I haven't had much time to try it out.
Thanks, I think we will be saving our money to get those nifty solar panels.
Sun power is just EXCELLENT:) Wondering how t ad an extra battery too:)
Looks great!!!
Looking forward to trying it out.
Thanks for keeping us informed. Unfortunately, I had higher expectations from NuCamp. It's a little disheartening to see that their Q&A is really not much better than other manufacturers. But, it is great to see that you can actually get things fixed under warranty. Regardless, I still plan to visit the factory one day.
We have been very happy with the quality of the trailer. We have owned trailers from Jayco(Thor), Gulf Stream, Keystone, Dutchman, Fleetwood and I can say this TaB 400 is by far the best built trailer we have ever owned and NuCamps customer service is 2nd to no one.
Can you describe the flooring problem a bit more. My 400 was I think produced in early 2018 or late 2017 (it still has the single 240 Ah battery). I've noticed a bit of softness in a few areas, and wondering if that might be the flooring material. It hasn't been a problem, at least yet, but if it was this material, then it would be nice to know I can get it fixed.
BTW, that was an interesting video. You're going to love the Victron stuff, I have both the monitor and the solar controller, it works really nice. BTW, depending on how they wired in the monitor, mine gets it power directly from the battery, the power draw is so small that you can leave it on all winter with the battery switch off and it still works. Nice part is I can just walk up to the camper, pull out my phone and check the voltage and power levels on the camper without evening opening it. So far, only minimal voltage drop after a month in storage.
I would suggest calling NuCamp about your trailer. If you give them your VIN#, they will be able to tell you if yours was one of them with the green core sub flooring. Ours was easy to tell as there was a line running from the front door to the bathroom wall. It was like the flooring was popping up and if you stepped on it, you could feel it go back down.
I am really excited to try out the solar equipment. It seems everyone who has it has nothing but positive things to say about it.
I'm surprised the work wasn't free with the business you've got to be sending their way with these videos. You're quite the pitchman :-)
Congratulations on C@rl's upgrade, I'll bet he feels brand-new! 💪😁 Now all you need are some red vinyl letters on the side that say "TravelsWithDelaney.com", eh? I must admit, that new solar technology leaves me a bit envious!... So, do you still have that 100w Renogy solar suitcase? Like, for sale? Lol!! Safe travels my friends and see you #ondowntheroad! ~ 💜
I definitely need to work on getting the website address added to the back of the trailer. I haven't decided what I am going to do with the suitcase solar panel....i may end up selling it if the one we had mounted to the trailer is as good as they say it is.
@@TravelswithDelaney Keep it, Patrick, as a backup in case the new one develops operating problems. Once you have confidence in the long-term reliability of your new flexible solar panel, then consider selling the Renogy Suitcase. This is just my opinion.
Travels with Delaney weren’t you happy with the solar suitcase? I have the same one but it hasn’t had a real test yet.
@@TravelswithDelaney Wouldn't you be able to use the Renogy in conjunction with the existing solar setup when you were parked in the shade? Just wonder if that is something you could do and increase your solar input by a third.
Solar upgrade...”Yes, anything under the sun.” 🤣😂🤣😂🤣😂
I didn't put that one together. Nice catch ;)
Love to hear how solar works in real life. Sunflare's claim of efficacy over longer span of hours can only be achieved through lowered reflectance which will only get you so much. The real key to solar efficiency is angle of incidence which is compromised by definition on RV fixed installations.
Patrick, thanks so much for your continuing video series, keep them coming! Our question about your retrofit at NuCamp, why decision to move from portable solar unit, featured in one of your other videos, to factory install model? We are looking at ordering a 2019 Tab 400 Boondock, and need to evaluate that as an option. Your advice? thanks, Michael & Susan from Aurora IL
I really wanted to have the ability to charge our battery when we have long travel days especially if we are doing a lot of boondocking, With the new one, there is nothing to set up. It is just always ready to charge, We are excited to try it out and see how it performs. Other 400 owners who have it say it works great even if its not a full sun day.
Just curious, if you had your wish list completed, what would you do next or wish could be done? And, how easy is it to toss an idea to the factory to see if it can be done? Love your channel and the feedback. Happy trails.
I actually talked to Austin about the possibility of getting a larger grey tank. I'd love to get something closer to 30 gallons on it. He said it was doable if he could find a tank that would fit in the space.
We had the door issue and our dealer adjusted it and now it works great. I am still concerned about our flooring. I assume NuCamp can tell me if my trailer has an issue if I contact them? I will also check our window. I noticed scratches but didn’t really look at them closely.
If you give them your VIN#, they can tell you if your trailer was affected. I believe it was trailers manufactured in November and December of 2017.
Pardon my mistaken identification of my Solar Charge Controller. The controller is not well marked but after a trip to stored Tab for some pictures followed by a Google search, here is the correct information: The controller is a SR-HP2440-B PWM Solar Charge Controller (12/24v, 40 A).
Nice Oregon scenery there at 11:00, I-84 east bound :) What is the extra cost with having the battery monitor installed? Did you consider having the monitor installed up front by the other controls? Seems a bit "awkward" to have to check the battery from the bed area? Final stages of a factory 400 order and debating the options! I agree with comments on the panel, while NuCamp readily admits not a lot of track record yet, this seems like an awesome supplier change and if it holds up under long term UV exposure I think it will be a good change, one I am willing to take a risk on with our order.
I believe that controller was $300 extra. I am sure it could have been installed up front but this was a much easier install for them and I don't mind it being right beside my inverter plug. You could always request it in a different position as NuCamp is very accommodating.
I have never heard anyone mention servicing the batteries.
Hello from Toronto, We just picked up our new T@B 400 last week and I was wondering about the value of added the monitor for the solar. When I asked our deal he said it came with monitor, which it did not. As it a little cold to play with the trailer right now, can all the monitoring be done on a smart phone app? Also great video.
Congratulations on the new TaB 400! I was told the monitor was $300. My understanding from Austin at NuCamp was you can control everything from a smart phone using the Victron App. I haven't had much time to play with it yet but I did download it and the App seems to be capable of doing anything I would want to do.
Thank you that helps
The "monitor" is more than just a visual gauge, it is installed with a shunt that reads ALL input and output to the battery, the app to control the solar charge controller only deals with the solar side. The monitor is BT enabled so it may be possible to see everything that the gauge shows on a smartphone though the app? Now mind you I am just a student at this point, BUT have read quite a bit about the Victron products and while I think I understand it all, I could be way off base. The model of the monitor is a BMV-712-smart. www.victronenergy.com/battery-monitors/bmv-712-smart
Austin is a great example for RV/manufacturers customer service to be expected! Austin will be recruited by Airstream with service like that at triple his current pay:)
I am interested to know more about the floor. I think that is a big deal for some. What month and year was your trailer manufacturer. Any photos ?
I believe it was November and December of 2017. You can call NuCamp and give them your VIN # so they can tell you if your trailer was affected. I tried to take photos of the buckling but they just would not show up on camper. It was just a long bubble like affect where the seems between two pieces of subfloor came loose causing the vinyl to bubble up.
How do you know if you have the sub-standard floor? We bought our T@B400 in April 2018.
It all depends on when it was manufactured. You can call Nucamp with your VIN# and they can tell you if you have an affected trailer. I believe it was only trailers manufactured in November and December of 2017.
Oh oh, you had mentioned something (cannot recall which video now) about NuCamp making a change to their batteries for 2019 models. Can you refresh my memory. What was that change again?
+Storytelling In Motion They now use 2 - 6 volt batteries instead of 1 12 volt. That’s a really nice upgrade
Does the warranty come with purchase of the 400 or is it an add-on?
NuCamp trailers come with a 1 year manufacture warranty
Another question for you. Have you seen the dozens of comments on the nuCamp forum describing their front windows marring from the towing pressure of wind on the window? What if anything do you know about this issue? Several were 2019 models. Thanks.
I have heard about it and actually we had ours replaced for the same reason. What little I have heard is that possibly when towing the air resistence going down the road is causing the window to concave and rub thus causing the scratching between the panes. Not sure if that has been verified or not.
Great review. So, can you order a new tab right from the factory? If not, could you recommend the dealer you would go to in Ohio? Thinking of a new Tab 400 also want to trade my Lance 1995 on it. Thanks.
I know several people who have ordered from Hadocy in Columbus. You can't order direct from NuCamp but you can order exactly what you want through a dealership.
Hello. My dealer only has 2018 models. Now I’m worried about the floor. How would I know if it’s one of the ones with non-Azdel flooring? If not in a rush, do you think it’s best to wait and get a 2019 later. Seems like they’ve noticed a few things needed to be improved and they did so with 2019 models.
+Storytelling In Motion I believe it was the ones manufactured in November and December of 2018. If you get the VIN off the trailer and call NuCsmp, they will be able to tell you if it needs to be replaced.
Travels with Delaney and this is exactly why I wrote to you. I knew you would guide me. I honestly value your input. I have my sister and mother watching your videos hahaha. My mother will not be getting the camper, but she wanted to see what I was interested in. So I shared your tour of the Tab. She loved it. And my sister may follow and be in the market for a camper as well. I told her how you can be an instrumental presence with all your tips/videos. I appreciate you.
Thank you so much!
Hi there, when is the 2019 nuCamp rendezvous?
I believe it is June 10-15, 2019
@@TravelswithDelaney Nice....do we need to make reservations, and if we do, who do I need to call and speak with? 😁
@@putGodfirst_1 You will want to get a reservation as it will most likely fill up fairly quickly. I believe they are going to start taking reservations at the end of January or beginning of February. There is a facebook page for it: ucamp
What mileage do you get average with your tow vehicle? What is the tow capacity of your SUV?
It is rated for 5000# with tongue weight of 500#. We average 11.5 mpg towing at the speed limit up to 70 mph
Whats the round thing in the plug by the door?
It's a battery monitor and it has 2 USB plugs in it. It will tell you what voltage your battery is at approximately.
Can they add a cassette toilet?
I guess even the Amish show up for work with a hangover from time to time.
This is probably the best built trailer of the 9 we have owned over the past 15 years.
Did you have to pay for the furred bug strips? My windows let in every mosquito out there!!
NuCamp provided the furry bug strips at no charge to us. Those little furry strips make a huge difference with bugs getting in.