I just sent the bag and they provided the shipping label. I am still waiting on the tax and duties update. I’ll update once this is resolved. Thank you for your support 💕
They did email that they are short staffed at the moment. So I think that was the reason of these kind of mistakes. I hope they will resolve this soon. Thank you dear 💕
Ughhhh so sorry this happened to you . A huge company like FASHIONPHILE should absolutely 100% be taking responsibility for their mistake . I have also noticed quite a few mistakes in many of their listed descriptions for the same bag . An example is the new Chanel duma backpack , I was lucky to get mine direct from Chanel , I have the black one and the interior is black material not leather , however FASHIONPHILE has 1 of the same exact black backpacks listed as having a maroon leather interior , like a classic flap would have . However others that are listed , have the correct description for the interior . Just something I happened to notice . They have gotten so big and are certainly charging customers a large enough premium for these bags . I get they have to make money , but purchasing pre loved used to be for the customer to save some money in buying something that has been used and worn ,not to pay thousands more than retail for a used bag , no less! Really hope they make their mistake right for you ! Keep us posted 🥰
Oh I see they are having issues with the listing. They did mention in the email that they are understaffed. So I am sure that is the reason. I just sent the bag and they provided the shipping label. I am waiting for the refund. I’ll update once this is resolved. Thank you for your support 💕
@@Ainuratheone so glad to hear they sent you the shipping label and covered that part . I hope you get ALL of your money back . It was their mistake , understaffed or not , they should rectify it for you ! Yes keep us posted 🥰🥰
So sorry this happened to you. As this is not a Change of Mind return but their mistake, they should cover all the return fees, including the Duties in your Country, I hope they do this for you. Some places cover shipping but not the duties which is wrong if it is their error. I have noticed a number of discrepancies on their site, enough to put me off buying from them as I don’t live in the USA. Good Luck!
This really puts me off as well to shop on fashionphile. Can I trust their description now?😏 I hope they come back to me and will refund a full cost. So disappointed. Thanks for your support dear💕
Omg suckssss! 😑 Yes I noticed too that there was alot of mistakes on their website recently. I hope they can make it right, this is so unfair! Annnd, beltbags are usually cheaper, so i’m sure you paid more than what this bag would be posted at😪
Yes, belt bags should be a little cheaper so I am not keeping this. I actually sent it back today, they provided the shipping label. Waiting for the full refund now. I’ll update once this is resolved. Thank you for your support 💕
Oh no! I'm sorry to hear Fashionphile messed up. Fingers crossed that will give you a full refund with import and shipping. On a separate note, you look great during your pregnancy. Xx.
You are so sweet dear, thank you 🥰 They provided the shipping label and I sent it back yesterday. Waiting for the refund and what they decide on the import duties refund. I’ll update once this is resolved.
They mentioned they are are short staffed in the email and that’s why it’s taking them a while to resolve this . I guess that’s the reason. Thanks dear 💕
I‘m sorry that this happened to you. I hope they will refund you. Please share how the story ended! 💕
Thank you💕, definitely will update, I am still waiting for their reply.
What a pain, Ainura. Fashionphile needs to be accountable for their error. It's essentially fraudulent false advertising if they don't.
Exactly!!! 💯
Yes, I agree. So disappointed. Still waiting for the resolution. Thank you Dani for your support 💕
@@Ainuratheone looking forward to a positive outcome👍
how are you liking your new petite malle? :)
I love it 💕 haven’t used much though, but I hope to use more when I am not pregnant and be able to go out. 😉
oh no.. what a pain😓
shopping outside of your country is really a risk, i hope they at least refund shipping back fee
I just sent the bag and they provided the shipping label. I am still waiting on the tax and duties update. I’ll update once this is resolved.
Thank you for your support 💕
@@Ainuratheone i hope it all works out in your favour
It sucks that this happened to you! I’ve noticed they have been a bit careless recently, I hope they make it right by you!
They did email that they are short staffed at the moment. So I think that was the reason of these kind of mistakes. I hope they will resolve this soon. Thank you dear 💕
Ughhhh so sorry this happened to you . A huge company like FASHIONPHILE should absolutely 100% be taking responsibility for their mistake . I have also noticed quite a few mistakes in many of their listed descriptions for the same bag . An example is the new Chanel duma backpack , I was lucky to get mine direct from Chanel , I have the black one and the interior is black material not leather , however FASHIONPHILE has 1 of the same exact black backpacks listed as having a maroon leather interior , like a classic flap would have . However others that are listed , have the correct description for the interior . Just something I happened to notice . They have gotten so big and are certainly charging customers a large enough premium for these bags . I get they have to make money , but purchasing pre loved used to be for the customer to save some money in buying something that has been used and worn ,not to pay thousands more than retail for a used bag , no less! Really hope they make their mistake right for you ! Keep us posted 🥰
Oh I see they are having issues with the listing. They did mention in the email that they are understaffed. So I am sure that is the reason.
I just sent the bag and they provided the shipping label. I am waiting for the refund. I’ll update once this is resolved.
Thank you for your support 💕
@@Ainuratheone so glad to hear they sent you the shipping label and covered that part . I hope you get ALL of your money back . It was their mistake , understaffed or not , they should rectify it for you ! Yes keep us posted 🥰🥰
If they messed up, they should cover the cost of the return
Exactly ☝🏻I agree with you. Thank you for your support🙏🏻
So sorry this happened to you. As this is not a Change of Mind return but their mistake, they should cover all the return fees, including the Duties in your Country, I hope they do this for you. Some places cover shipping but not the duties which is wrong if it is their error. I have noticed a number of discrepancies on their site, enough to put me off buying from them as I don’t live in the USA. Good Luck!
This really puts me off as well to shop on fashionphile. Can I trust their description now?😏 I hope they come back to me and will refund a full cost. So disappointed. Thanks for your support dear💕
So sorry for this, they really should reimburse you the shipping and customs charges. I hope your pregnancy is going well xx
Thank you for supporting dear💕 I hope this will be resolved but sad to know that I won’t have the bag I wanted. Will have to look elsewhere. 😉
Oh no! Sorry this happened to you! Hopefully they can work something out for the mistake
I hope so too. Thanks for supporting dear💕
Omg suckssss! 😑
Yes I noticed too that there was alot of mistakes on their website recently.
I hope they can make it right, this is so unfair! Annnd, beltbags are usually cheaper, so i’m sure you paid more than what this bag would be posted at😪
Yes, belt bags should be a little cheaper so I am not keeping this.
I actually sent it back today, they provided the shipping label. Waiting for the full refund now. I’ll update once this is resolved. Thank you for your support 💕
Sooo annoying, huge congrats on your pregnancy honey 🥰😘
Thank you dear💕
Oh no! I'm sorry to hear Fashionphile messed up. Fingers crossed that will give you a full refund with import and shipping. On a separate note, you look great during your pregnancy. Xx.
You are so sweet dear, thank you 🥰
They provided the shipping label and I sent it back yesterday. Waiting for the refund and what they decide on the import duties refund. I’ll update once this is resolved.
This is a big mistake. 😔
Thank you for sharing.
I agree🙌Thank you for watching 💕
So sorry this happened to you and so unprofessional on their part!!
They mentioned they are are short staffed in the email and that’s why it’s taking them a while to resolve this . I guess that’s the reason. Thanks dear 💕
Fashionphile definitely messed up so they should reimburse you all your money… including duties . So sorry!
Yes, I hope they will. Sent the item back yesterday. Let’s see what will happen now. I’ll update once this is resolved. 😉thank you for your support 💕
You look so cute xxx
You are so sweet. Thank you dear🥰💕