Hi @onemischiefmaker703, We only integrated the FCA SGW unlocking function from AutoAuth. AutoAuth is a service that gives technicians the ability to use their aftermarket diagnostic tools to perform secured functions on vehicles through the OBD port that would otherwise be locked by the auto OEM. So, AutoAuth charges a fee for their services.
Hi @onemischiefmaker703, Absolutely, we appreciate your understanding. The automotive industry is indeed evolving, and manufacturers are implementing these security measures to safeguard dealership repairs. While we strive to provide valuable tools like the 7111, the additional services from AutoAuth are unfortunately necessary to navigate the security protocols set by the OEMs. If you have any further questions or feedback, feel free to let us know. We're here to help!
It would be nice if they would activate the camera feature if you needed to take a picture for a customer for some reason. Also if they turn on the memory card case you needed more storage.
Hi, thank you for your feedback. We're sorry to hear about your experience and apologize for the inconvenience. This issue could potentially be related to the update process. For quick assistance, please contact us at customercare@innova.com or call our tech support at 1(800)-544-4124. Our team is available Monday to Friday, from 6 am to 6 pm PST.
I sold my 5610 to purchase a 7111 because your web site AND/OR coverage checker indicated NOTHING about a subscription service following purchase. I can not begin to describe my reaction the first time I am locked out of ANY of those options and/or vehicals your coverage checker claimed would be functional. That would be decieving on INNOVA's part, to say the least. I think the comment below calling you a liar says it all, I wonder if they realize you are a representative for the company that makes the tool they defend so gallantly? I have a bad feeling this is not going to end well. Burying this kind of information in a sea of RUclips video's is dispicable, to put it nicely. Talk to you soon.
Hi @Sick-Of-It-All, We apologize if there has been any confusion. The Innova scan tool comes with lifetime free updates. However, certain specific functions, like FCA’s Secure Gateway (SGW), were introduced by Innova this year. To support this feature, Innova has partnered with FCA and AutoAuth® to provide access to FCA’s Secure Gateway (SGW). Through this partnership, we offer SGW-unlocking solutions. However, AutoAuth is an independent service, and they charge a fee for granting technicians access to perform secure functions on vehicles via the OBD port, which would otherwise be locked by the auto manufacturer (OEM). We hope this helps clarify the features and services involved. Thank you for your understanding, and please let us know if you need further assistance!
Hi @HardType-iv5dx, Absolutely, the Innova scan tool offers lifetime free updates. However, for the FCA SGW unlock feature, AutoAuth charges a fee for their services. AutoAuth is a service that provides technicians with the ability to use their aftermarket diagnostic tools to perform secured functions on vehicles through the OBD port that would otherwise be locked by the auto OEM.
The 7111 is a awesome tool! But just sucks that the end user has to buy extra software just to work on their own car.
Hi @onemischiefmaker703,
We only integrated the FCA SGW unlocking function from AutoAuth. AutoAuth is a service that gives technicians the ability to use their aftermarket diagnostic tools to perform secured functions on vehicles through the OBD port that would otherwise be locked by the auto OEM. So, AutoAuth charges a fee for their services.
I'm not blaming Innova for this it's totally the auto manufacturers. They are doing this to help secure dealerships for repairs.
Hi @onemischiefmaker703,
Absolutely, we appreciate your understanding. The automotive industry is indeed evolving, and manufacturers are implementing these security measures to safeguard dealership repairs. While we strive to provide valuable tools like the 7111, the additional services from AutoAuth are unfortunately necessary to navigate the security protocols set by the OEMs.
If you have any further questions or feedback, feel free to let us know. We're here to help!
It would be nice if they would activate the camera feature if you needed to take a picture for a customer for some reason. Also if they turn on the memory card case you needed more storage.
Hi @mikef124,
Thank you for your feedback. We have a plan to develop these features in the future.
Stay away! Mine stop working after updating it within 1 month after the warranty expired.
Hi, thank you for your feedback. We're sorry to hear about your experience and apologize for the inconvenience. This issue could potentially be related to the update process. For quick assistance, please contact us at customercare@innova.com or call our tech support at 1(800)-544-4124. Our team is available Monday to Friday, from 6 am to 6 pm PST.
I sold my 5610 to purchase a 7111 because your web site AND/OR coverage checker indicated NOTHING about a subscription service following purchase. I can not begin to describe my reaction the first time I am locked out of ANY of those options and/or vehicals your coverage checker claimed would be functional. That would be decieving on INNOVA's part, to say the least. I think the comment below calling you a liar says it all, I wonder if they realize you are a representative for the company that makes the tool they defend so gallantly?
I have a bad feeling this is not going to end well. Burying this kind of information in a sea of RUclips video's is dispicable, to put it nicely. Talk to you soon.
Hi @Sick-Of-It-All,
We apologize if there has been any confusion. The Innova scan tool comes with lifetime free updates. However, certain specific functions, like FCA’s Secure Gateway (SGW), were introduced by Innova this year. To support this feature, Innova has partnered with FCA and AutoAuth® to provide access to FCA’s Secure Gateway (SGW).
Through this partnership, we offer SGW-unlocking solutions. However, AutoAuth is an independent service, and they charge a fee for granting technicians access to perform secure functions on vehicles via the OBD port, which would otherwise be locked by the auto manufacturer (OEM).
We hope this helps clarify the features and services involved. Thank you for your understanding, and please let us know if you need further assistance!
You are an lier. The innova innovation is life time free updates.
Hi @HardType-iv5dx,
Absolutely, the Innova scan tool offers lifetime free updates. However, for the FCA SGW unlock feature, AutoAuth charges a fee for their services. AutoAuth is a service that provides technicians with the ability to use their aftermarket diagnostic tools to perform secured functions on vehicles through the OBD port that would otherwise be locked by the auto OEM.