That's why I build computers myself except laptops, those can be erased, lost or just destroyed in many different ways. Backup to external drive saves the day every time.
Similar thing happened to me… we all learn to backup important data by hook or by crook 🤷♂️ glad geek squad was helpful the people at my BestBuy shouldn’t have their job lol
Are you sure that your computer didn't just only have a one single drive and the "D-drive" wasn't just a second partition of that drive? That would explain why your computer doesn't detect it. I mean that the service center may have combined the partitions when they formatted the drive. Also those service centers that partner with large businesess and who really don't care about the customer experience usually firstly format the drive and reinstall the operating system to rule out a driver/software issue. No matter if all the symptoms point into a hardware issue. That can't be stated enough that you should always create backups of your data if you ever let an outside person handle your computer. No matter how much the shop quarantees that they respect your data. Also I commend you for remaining polite and civil while you spoke with the best buy/geek squad staff even when the situation was understandably frustrating. Anger and hostility rarely gets you anywhere.
Im sure :) I have 2 HHD drives in my computer(1 Tera, 2 Tera), I bought the second one as backup for when I run out of space, but that never happened. lol. Hopefully, this will never happen to me again, but if it does, I will be more careful, and I am starting to back up everything anyway. And yeah, no need to be rude to the service people. They are just trying to get through the day. And from my experience, if you are nice, they usually try harder to help.
That sucks dude. Did you think about opening the laptop to get the drives out and back them up ? When a computer has a problem like that, it's usually not the drive. Bad drives still give you a post and than a halt prompt drive missing. Here is a video on how to open your model laptop next time this happens. Drives are easy to get to ASUS ROG Zephyrus M16 GU603 Disassembly Teardown Repair Video Review ruclips.net/video/f0mg-Y4y8BM/видео.html
Thanks. I did know that it was the motherboard and I thought the same as you that all they will do is replace the motherboard and leave the HHD's but unfortunately that did not happen. It was under warranty so I didn't want to mess with it too much, if I get a similar issue in the future I'll just go to a repair shop or try to do it myself
There were multiple mistakes here, none of them from best buy. To be blunt, this is completely on you. Firstly, using a laptop as your primary production machine is a really bad idea, lower power processors and GPUs, lower spec memory, higher density of components, poor circulation and heat dissipation, the list goes on and on. Secondly, you mention the drives were removable, you should have been putting your data on your secondary drive so you can remove it and protect it. Had you done this, all you would have needed to do was reinstall your software and insert your secondary drive. Thirdly, you didn't back anything up, that is the absolute bare minimum basics for a production machine, three backups in two locations. Fourthly, relying on single operating system. Windows isn't exactly secure and reliable, it isn't bad, but if you need data security then you should be storing your data (such as one of the backups you didn't do), on a more stable system such as Debian or RHEL, there are plenty of cloud options that offer this. At no point was it best buy's fault that you failed to perform extremely basic data security measures. The service center could have done more to protect your data, but that was not their job, their job was to fix the machine, which they did. Saying that they ruined your life because of your failure just makes you sound like you're whining and shifting blame.
Not shifting the blame, I did say that I should have backed up my date, but they should not have factory reset 2 drives without saying they will, especially when the secondary drive has nothing to do with the operating system. If you are going to erase information, you should let the customer know you are doing so. It is not ok to just do so without approval.
RUclipsr refuses to back up computer RUclipsr refuses to read terms and conditions of the data services agreement and pay for the store or the service center to try to backup the data first RUclipsr makes rage bait video blaming Best Buy
Let me correct your rant. RUclipsr is lazy and didn't back up almost a brand new computer (11 months old) as , to this date, he never had issues with losing data even though he traveled extensively with it. RUclipsr was not informed of any "terms and conditions" while having the Geek squad take the computer into their care. And as they (the professionals) said, it's just the motherboard, RUclipsr never thought about the data as he is not a computer person, just a mediocre dude. Oh, I didn't need to pay for anything as it's all under warranty, thank God. RUclipsr has nothing to do with the service center as it goes to them through the store. RUclipsr makes a video to hopefully open the eyes of other people before they go through the same thing and a place for people who went through this to feel they are not alone. Lastly, RUclipsr makes click bait thumbnail to enjoy the colorful responses he will get ;) There I fixed it.
listen buddy , I feel SAD FOR ur situation ,but,the REAL MISTAKE that u made was using a LAPTOP,,,next time i advise you get a DESKTOP,,cuz u can buy HDDs or SATA SSDs ,,,plug them in an just CLONE ur data ( simple copy paste ) then remove the disks and have them in a SAFE PLACE,,,,now if u're worried about doing work on the go,,,then downthe line get a laptop ONLY FOR ROAMING,,but depend maily on ur desktop......even the TOP LINE laptops can just DIE on u,,,and with ur components either soldered/stuck in there, u cant do anything abt it
A desktop computer might be a good idea. I just don't have space for that rn. And the HHD's my computer has are removable, that's why I don't understand why they erased them
5 дней назад+1
The issue is entirely related to the service process not to the notebook. Almost all service centers do this, either check if you can opt in to not delete the data or take the hard drives out before you send the computer away. I'm not 100% sure but I think they do this to simplify the process for the vendor to not deal with privacy issues. All vendors do this from what I know. They likely reset the whole machine from a factory image which means all the data was gone in the first place after the factory image was flashed. Best buy could have told this to you or mention it on their website.
They should have told me, the Geek squad people were also surprised it happened and did say that the representative that checked me in should have ask about backing up my date. If only everyone was more upfront this would never have happened
5 дней назад
@@JustGoodEnough It's a rookie mistake IMHO that something like this happens. They should know but also document this, data is wiped for almost all devices in service except for enterprise setup where you pay extra for it.
That's why I build computers myself except laptops, those can be erased, lost or just destroyed in many different ways. Backup to external drive saves the day every time.
Lol unfortunately I don't have the knowledge to pool that off
It’s completely your fault as you didn’t back up the data, and haven’t read the terms and conditions
They didn't say anything about date being erased in there
@@JustGoodEnough Backing up data should either be routine or automated, that's the lesson that should be learned from all this.
@Limitbreakur yeah I learned my lesson lol
Similar thing happened to me… we all learn to backup important data by hook or by crook 🤷♂️ glad geek squad was helpful the people at my BestBuy shouldn’t have their job lol
I'm sorry to hear that you went through the same thing, it really sucks
I don't see the reason why they had to erase the D drive to do a factory reset.
💯 with you on that.
Are you sure that your computer didn't just only have a one single drive and the "D-drive" wasn't just a second partition of that drive? That would explain why your computer doesn't detect it.
I mean that the service center may have combined the partitions when they formatted the drive.
Also those service centers that partner with large businesess and who really don't care about the customer experience usually firstly format the drive and reinstall the operating system to rule out a driver/software issue. No matter if all the symptoms point into a hardware issue.
That can't be stated enough that you should always create backups of your data if you ever let an outside person handle your computer. No matter how much the shop quarantees that they respect your data.
Also I commend you for remaining polite and civil while you spoke with the best buy/geek squad staff even when the situation was understandably frustrating. Anger and hostility rarely gets you anywhere.
Im sure :) I have 2 HHD drives in my computer(1 Tera, 2 Tera), I bought the second one as backup for when I run out of space, but that never happened. lol.
Hopefully, this will never happen to me again, but if it does, I will be more careful, and I am starting to back up everything anyway.
And yeah, no need to be rude to the service people. They are just trying to get through the day.
And from my experience, if you are nice, they usually try harder to help.
That sucks dude. Did you think about opening the laptop to get the drives out and back them up ? When a computer has a problem like that, it's usually not the drive. Bad drives still give you a post and than a halt prompt drive missing. Here is a video on how to open your model laptop next time this happens. Drives are easy to get to
ASUS ROG Zephyrus M16 GU603 Disassembly Teardown Repair Video Review
ruclips.net/video/f0mg-Y4y8BM/видео.html
Thanks.
I did know that it was the motherboard and I thought the same as you that all they will do is replace the motherboard and leave the HHD's but unfortunately that did not happen.
It was under warranty so I didn't want to mess with it too much, if I get a similar issue in the future I'll just go to a repair shop or try to do it myself
Bro blames a company for something he could of just figured out himself. Entirely your fault.
And how could I have just "figured it out myself "?
There were multiple mistakes here, none of them from best buy. To be blunt, this is completely on you.
Firstly, using a laptop as your primary production machine is a really bad idea, lower power processors and GPUs, lower spec memory, higher density of components, poor circulation and heat dissipation, the list goes on and on.
Secondly, you mention the drives were removable, you should have been putting your data on your secondary drive so you can remove it and protect it. Had you done this, all you would have needed to do was reinstall your software and insert your secondary drive.
Thirdly, you didn't back anything up, that is the absolute bare minimum basics for a production machine, three backups in two locations.
Fourthly, relying on single operating system. Windows isn't exactly secure and reliable, it isn't bad, but if you need data security then you should be storing your data (such as one of the backups you didn't do), on a more stable system such as Debian or RHEL, there are plenty of cloud options that offer this.
At no point was it best buy's fault that you failed to perform extremely basic data security measures. The service center could have done more to protect your data, but that was not their job, their job was to fix the machine, which they did. Saying that they ruined your life because of your failure just makes you sound like you're whining and shifting blame.
Not shifting the blame, I did say that I should have backed up my date, but they should not have factory reset 2 drives without saying they will, especially when the secondary drive has nothing to do with the operating system.
If you are going to erase information, you should let the customer know you are doing so.
It is not ok to just do so without approval.
RUclipsr refuses to back up computer
RUclipsr refuses to read terms and conditions of the data services agreement and pay for the store or the service center to try to backup the data first
RUclipsr makes rage bait video blaming Best Buy
Let me correct your rant.
RUclipsr is lazy and didn't back up almost a brand new computer (11 months old) as , to this date, he never had issues with losing data even though he traveled extensively with it.
RUclipsr was not informed of any "terms and conditions" while having the Geek squad take the computer into their care. And as they (the professionals) said, it's just the motherboard, RUclipsr never thought about the data as he is not a computer person, just a mediocre dude.
Oh, I didn't need to pay for anything as it's all under warranty, thank God.
RUclipsr has nothing to do with the service center as it goes to them through the store.
RUclipsr makes a video to hopefully open the eyes of other people before they go through the same thing and a place for people who went through this to feel they are not alone.
Lastly, RUclipsr makes click bait thumbnail to enjoy the colorful responses he will get ;)
There I fixed it.
Umm one copy of your data is not anyone's fault but your own....
At the end of the day it is my fault for not thinking about it, but also Best Buy's fault for not saying up front that this can happen
listen buddy , I feel SAD FOR ur situation ,but,the REAL MISTAKE that u made was using a LAPTOP,,,next time i advise you get a DESKTOP,,cuz u can buy HDDs or SATA SSDs ,,,plug them in an just CLONE ur data ( simple copy paste ) then remove the disks and have them in a SAFE PLACE,,,,now if u're worried about doing work on the go,,,then downthe line get a laptop ONLY FOR ROAMING,,but depend maily on ur desktop......even the TOP LINE laptops can just DIE on u,,,and with ur components either soldered/stuck in there, u cant do anything abt it
A desktop computer might be a good idea.
I just don't have space for that rn.
And the HHD's my computer has are removable, that's why I don't understand why they erased them
The issue is entirely related to the service process not to the notebook. Almost all service centers do this, either check if you can opt in to not delete the data or take the hard drives out before you send the computer away.
I'm not 100% sure but I think they do this to simplify the process for the vendor to not deal with privacy issues. All vendors do this from what I know.
They likely reset the whole machine from a factory image which means all the data was gone in the first place after the factory image was flashed.
Best buy could have told this to you or mention it on their website.
They should have told me, the Geek squad people were also surprised it happened and did say that the representative that checked me in should have ask about backing up my date.
If only everyone was more upfront this would never have happened
@@JustGoodEnough It's a rookie mistake IMHO that something like this happens. They should know but also document this, data is wiped for almost all devices in service except for enterprise setup where you pay extra for it.
Yeah it definitely was a rookie mistake lol, one I will not repeat (I hope)