Hi there! I have made VAT-number and SSN as required fields in the customer form. How do I make them visible on the customer back-end as own fields? They are placed as comments on the customer atm. I have just coded the .registration
depends on how you want your business flow for customer service. basic management of vieweing and managing orders, customers and products is in shopify backend. for more detailed live chat, tickets, returns, etc, you will need to find apps. zendesk is one good app for this but will need more about your business and flow to better recommend.
the quickest way is to go to shopify backend -> customer -> and click on export ALL. open csv in excel and filter out all of the non addresses and then check the number of rows
Hi! The customer wants us to delete all her info on Shopify but How come I'm not getting the "Erase personal data" option on the customer's page? Is it because only Admin of the Shopify account can do it? Thanks!
@@Astralwebincloves Thanks for your response. No, I cannot delete a customer, I was just able to disable the customer's account but the customer wanted the "Erase personal data" option I've seen in your video but I can't see that section on the customer's account.
@@kestreldelacruz3588 This is for GDPR requirements mainly in Europe stores. This "erase" button will send a notification to all apps you installed on your store to delete "personal" information and after 10 days it will execute. see more at help.shopify.com/en/manual/your-account/privacy/GDPR/processing-gdpr-data-requests#process-erasure-requests
@@Astralwebincloves Like when guests purchase a product there is a different pricing for them as what is shown in web. I have used an app for logged in customers customized pricing but it isn't working for guest customers who doesn't have an account. Thank you for answering.
@@jaymesampson6156 you should either choose a theme that has a subscribe box and/or find an app that creates pop up to gain subscribers in exchange for a coupon or other incentive
is there a way to filter email addresses by the location? for example, I want to remove all customers with emails that end in .co.uk as we don't ship outside of north america.
it is better you set your shipping methods and rates to only accept for specific countries as you dont know if an email address is connected to a location. for example - .com doesnt mean its for a specific country as well as .co.uk addresses could be people that move from uk to usa.
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Hi there! I have made VAT-number and SSN as required fields in the customer form. How do I make them visible on the customer back-end as own fields? They are placed as comments on the customer atm. I have just coded the .registration
how did you make them required? extension/custom code? that will determine how you add to customer backend.
Hi! Is there a customer service dashboard in shopify? Or do we have to buy some of the apps?
depends on how you want your business flow for customer service. basic management of vieweing and managing orders, customers and products is in shopify backend. for more detailed live chat, tickets, returns, etc, you will need to find apps. zendesk is one good app for this but will need more about your business and flow to better recommend.
how do we figure out
how many customers have addresses on file?
whats the quickest way to tally that up
the quickest way is to go to shopify backend -> customer -> and click on export ALL. open csv in excel and filter out all of the non addresses and then check the number of rows
Hi! The customer wants us to delete all her info on Shopify but How come I'm not getting the "Erase personal data" option on the customer's page? Is it because only Admin of the Shopify account can do it? Thanks!
you can visit shopify customers and delete? can you access this?
@@Astralwebincloves Thanks for your response. No, I cannot delete a customer, I was just able to disable the customer's account but the customer wanted the "Erase personal data" option I've seen in your video but I can't see that section on the customer's account.
I don't get the Customer Privacy section on the right side of the customer's account. Nothing shows after Tags on that side.
@@kestreldelacruz3588 This is for GDPR requirements mainly in Europe stores. This "erase" button will send a notification to all apps you installed on your store to delete "personal" information and after 10 days it will execute. see more at help.shopify.com/en/manual/your-account/privacy/GDPR/processing-gdpr-data-requests#process-erasure-requests
@@Astralwebincloves So I'm not getting that erase option as I'm not the Admin of the Shopify store or is it because the Shopify store is in Australia?
Hi! Is it possible for guest visitors who doesn't have an account to have a customised pricing in Shopify?
can you explain what type of customized pricing? how would it differ from other guests and from other customers with accounts?
@@Astralwebincloves Like when guests purchase a product there is a different pricing for them as what is shown in web. I have used an app for logged in customers customized pricing but it isn't working for guest customers who doesn't have an account. Thank you for answering.
@@mariapag-asa8838 you can set your price on Shopify backend for guests and use the app for different pricing for logged in.
Hello, How are they a customer if they've spent $0, how do they get on that list?
They’ve registered on the site but not purchased or subscribed to newsletter only
@@Astralwebincloves But how ??? do i set that up ?!
@@jaymesampson6156 you should either choose a theme that has a subscribe box and/or find an app that creates pop up to gain subscribers in exchange for a coupon or other incentive
is there a way to filter email addresses by the location? for example, I want to remove all customers with emails that end in .co.uk as we don't ship outside of north america.
also to add, i want to do this by email address as most of them havent added a location.
it is better you set your shipping methods and rates to only accept for specific countries as you dont know if an email address is connected to a location. for example - .com doesnt mean its for a specific country as well as .co.uk addresses could be people that move from uk to usa.