The Importance of Customer Experience by Peter Shankman (360° Video)

In today's digital age, the value of authentic human connections often gets overshadowed. However, there are individuals who understand the power of forging meaningful relationships, both online and offline. Peter Shankman, renowned entrepreneur, author, and speaker, recently took Step Conference’s Main Stage to highlight the importance of genuine connections in our interconnected world.
0:00 Introduction
2:20 Listen to your customers
7:34 Transparency is the first rule
10:35 Get in front of the problem and fix it
14:50 The Basic Premise of Relevance
17:23 Create Invested Customers
22:50 The Concept of Brevity
27:45 The Concept of 'Top of Mind'
32:58 The Importance of Having the Basics
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Filming Credits @VUZ