Surprised not to see any analysis on Sales and Customer Support roles vs Mkt and Tech/product related to productivity. Specially since they are mostly within the 50mi of the office, and team dynamics are very different, customer experience declined and growth declined.
It’s astonishing how quickly he is moving through this case.
This was great, thanks for sharing! Very helpful prep, specifically how to discuss harder to quantify KPIs
Glad you enjoyed it!
I think hybrid model should also be analyzed, as this might help boost productivity to desirable rate and at the same time have higher retention rate.
Surprised not to see any analysis on Sales and Customer Support roles vs Mkt and Tech/product related to productivity. Specially since they are mostly within the 50mi of the office, and team dynamics are very different, customer experience declined and growth declined.