I have cleaned the fountain and even ordered a new battery because I haven't been able to get my fountain to run properly for several months. I cannot see any impediments that would keep it from working. There is nothing clogging the propeller. With the new battery - the pump hums....but nothing is coming out of the fountain. What is wrong with the thing? I'm out of ideas.
Where did you get the brush? I didn't catch that part. Also, I guess you have to orders those little square filters separately. How often do you change the pump filter vs the regular filter?
The brush came in the box for me. Any small bottle brush would work. I purchased a box with 6 filters and 6 foam bits all in the same box. Change frequency is “2 - 4 weeks” for both filters. In other words, 4 weeks if one cat uses it.
Hola, lamento mucho la demora en responder. Por favor, ponte en contacto con nuestro servicio de atención al cliente en support@downypaws.com. Contamos con personal especializado para ayudarte a resolver tu problema.
We are sorry for the experience, and would like to make it right! Please email your order number to support@downypaws.com, and we will have people help you out ASAP. DownyPaws got your back, all the time!
The pump cover is really difficult to remove. I had to watch this video to make sure I wasn’t going to break it.
mine is still in warranty. where do I ask for a replacement pump?
Thank you. I was wondering how to get the filter open to clean it.
I have cleaned the fountain and even ordered a new battery because I haven't been able to get my fountain to run properly for several months. I cannot see any impediments that would keep it from working. There is nothing clogging the propeller. With the new battery - the pump hums....but nothing is coming out of the fountain. What is wrong with the thing? I'm out of ideas.
Where did you get the brush? I didn't catch that part. Also, I guess you have to orders those little square filters separately. How often do you change the pump filter vs the regular filter?
The brush came in the box for me. Any small bottle brush would work. I purchased a box with 6 filters and 6 foam bits all in the same box. Change frequency is “2 - 4 weeks” for both filters. In other words, 4 weeks if one cat uses it.
Hola soy de Perú. Compré hace 4 meses este modelo con todos sus repuestos y la bomba ya no funciona. ... :/
Hola, lamento mucho la demora en responder. Por favor, ponte en contacto con nuestro servicio de atención al cliente en support@downypaws.com. Contamos con personal especializado para ayudarte a resolver tu problema.
The pump does not work anymore and I have just bought the fountain 2 months ago
We are sorry for the experience, and would like to make it right! Please email your order number to support@downypaws.com, and we will have people help you out ASAP. DownyPaws got your back, all the time!
Hola soy de Perú. Compré hace 4 meses este modelo con todos sus repuestos y la bomba ya no funciona. ... :/