Abusive Customers - How to deal with them

How to handle Abusive Customers. Canity founder, Kym Illman, discusses his approach to dealing with customers who cross the line. Visit www.canity.com for more great videos.

[@user-wb3id6px6h]

telling an angry person to calm down is NOT a good strategy- it escalates them

[@Chumpess_X]

Can’t confirm. Telling them I’m happy to help them if they can just please calm down had me being yelled at more, called expletives, and told, “I did 10 years for murder and I’ll do it again” before tipping a drink over the floor and onto my shoes.
I think I’ll go looking for other strategies, thanks though.

[@Captain_Pink]

Clearly a dude who has never worked retail lol

[@WakeupMs.McBride]

This was the most direct and professional solution I have found.

[@wolfpack6018]

This is true