Sorry about the damage to your sweet new bike. This is why I don't do carbon. You'd still be riding if it were metal. Also, it looks like you must have smashed a pretty large rock or something very hard. I don't know how bike companies can warranty when we cause the damage. I don't think your frame just came apart by itself?
No massive impact occurred… I mean the video is the video. There was a rock that tagged the frame on the fire road- but if an enduro bike can’t handle a fire road…. Agreed about the carbon bit- I’m replacing it with alloy.
oof that's crazy, hope it was a faulty frame and not your responsibility. I was thinking of going for an altitude this year but I'm coming from a 2020 Instinct C70 which in the end dragged me to a santa cruz megatower because I want to see and feel how other brands ride
I can’t see this as a “crash” situation tbh- in my view this is completely a faulty frame. Hopefully the warranty will come through quickly! Edited my response**
@@ChainBrothersMTB I know because I watched the video and there was absolutely no crash, at least you have video proof of it. I pray for a quick replacement in your case. I don't think that RM changed anything about their frame manufacturer but when I noticed that my frame was "Made in Taiwan" my face went :( pretty quick four years ago. Yes I know that is not an indicator for cheap manufacturing but I had high hopes when I was introduced to RM back then
@@Rasakson ya I feel lucky that I was 1) running a camera and 2) that I have a completely unedited non stop version for them if required as the battery life in the OA5 is crazy.
Interesting- I hear the jangle of a touch down but there’s a bash guard on the bike and the bash would touch down first in that circumstance. I think it’s most likely the rock strike at 7:28 but- who knows I could be wrong too.
Bikes are so low now a days even with 29 wheels. All it takes is taking obstacles at a wrong angle. Just a possibility. Could be anywhere like you said
Any update on your warranty? My new ‘24 Altitude just cracked in the same spot. Apparently the new ‘25 Altitude has enhanced protection around the BB area, so I wonder if this has been a common issue for them?
@@SteveCarmichael-sg1yg my understanding in talking with others- with cracks in the same spot is that this is common… the warranty frame is rumored to be a V2 version that is supposed to arrive end of the month I’m told. My warranty claim was approved.
id be terrified shipping a carbon bike lol
Steel is real!
So true. I’m disappointed but hopeful the warranty process will be quick…
Sorry about the damage to your sweet new bike. This is why I don't do carbon. You'd still be riding if it were metal. Also, it looks like you must have smashed a pretty large rock or something very hard. I don't know how bike companies can warranty when we cause the damage. I don't think your frame just came apart by itself?
No massive impact occurred… I mean the video is the video. There was a rock that tagged the frame on the fire road- but if an enduro bike can’t handle a fire road….
Agreed about the carbon bit- I’m replacing it with alloy.
oof that's crazy, hope it was a faulty frame and not your responsibility. I was thinking of going for an altitude this year but I'm coming from a 2020 Instinct C70 which in the end dragged me to a santa cruz megatower because I want to see and feel how other brands ride
I can’t see this as a “crash” situation tbh- in my view this is completely a faulty frame. Hopefully the warranty will come through quickly!
Edited my response**
@@ChainBrothersMTB I know because I watched the video and there was absolutely no crash, at least you have video proof of it. I pray for a quick replacement in your case. I don't think that RM changed anything about their frame manufacturer but when I noticed that my frame was "Made in Taiwan" my face went :( pretty quick four years ago. Yes I know that is not an indicator for cheap manufacturing but I had high hopes when I was introduced to RM back then
@@Rasakson ya I feel lucky that I was 1) running a camera and 2) that I have a completely unedited non stop version for them if required as the battery life in the OA5 is crazy.
Not @10:29? Or is that your cranks/pedals hitting the rock
Interesting- I hear the jangle of a touch down but there’s a bash guard on the bike and the bash would touch down first in that circumstance. I think it’s most likely the rock strike at 7:28 but- who knows I could be wrong too.
Bikes are so low now a days even with 29 wheels. All it takes is taking obstacles at a wrong angle. Just a possibility. Could be anywhere like you said
Any update on your warranty? My new ‘24 Altitude just cracked in the same spot. Apparently the new ‘25 Altitude has enhanced protection around the BB area, so I wonder if this has been a common issue for them?
@@SteveCarmichael-sg1yg my understanding in talking with others- with cracks in the same spot is that this is common… the warranty frame is rumored to be a V2 version that is supposed to arrive end of the month I’m told.
My warranty claim was approved.