Sarah: "Hi I'd like to buy a desktop computer" Dell rep: "You want a warranty and financing" Sarah: "No, a computer" Dell rep: "OK sure no problem, warranty and financing"
As someone who has worked in sales. I can tell you that is likely a company problem, and not the individual. Where the company says Warranty sales = profit you sell it, or your fired. But you know it's not said like that and it's months of badgering by your manager and being humiliated and put down because your warranty sales % on sales aren't up to par because you have a soul and can't find it in you to sell someone a $150 warranty for 3yrs on a $300 product.
I could probably splice this into the BG of one of the many ScamBaiter videos, and people wouldn't so much as wink, it's that scam like. Dell sounds like a scam...
"Wait, did you say you wanted finance?" "Uhh, no? You just said you were leading finacier, warranty retailer and anti-virus whole-saler, and then you just asked if I wanted finance right away." "Oh... Well do you?"
only time I got a warranty for a PC was when I bought my first prebuilt PC cause I was spending so much on it. Only $100 extra and I had 5 year coverage which I actually used to get a new CPU
@@chickeninasweater4109 That is because those warranties cost several hundred and that anti virus is at least 40-50 so they basically stole the cost of a mid tier GPU which could have doubled her ram and upgraded her CPU.
@@Uilliam56 btw I'm 5600 trophies with level 11 king and level 11 and 10 cards, 24 win global torney(soz about the flex not many ppl care abt clash royale)
Dell: _"We have specially upped the graphics card to a 1660 for you"_ HP: _"This system already comes with a 2060."_ Dell: _..._ Dell: _"So anyways..._ *_Would you like a warranty?"_*
The Dell call was everything wrong with these types of calls. Just wow. HP was everything I would expect from HP. Love them. They are full of good eggs. 3rd call was one of the best. Those guys are the dream people you want on the other end of the phone. The delay wasnt the guys fault. They are probably busy. They are probably busy because they are good. Probably not many of them because they are actually trained and hard to find. I am going to use maingear for my next PC. That experience was what I want.
Well, apparently Dellienware learned from this. Instead of offering the warranty to you 14 times, they just automatically charge your credit card every month for it
@@boygenius538_8 that is assuming they have one ... I wonder if she kept asking because she kept forgetting what the answer was. That might explain the order list. OTOH ... the anti-virus is probably the factory standard sh*te they ship as part of the OS these days.
14:10 - dear LTT. I worked as a commercial salesperson in a computer stores for quite some years. This right there was a classical "woops we screwed the pricing, customer wanted to pay 2k$, why are you selling her a PC for 1.6k" from a supervisor probably. So what do you do in this case? Fake the "out of stock" situation, provide an option for 2k and if the seller refuses and wants to opt for the 1.6k one, just offer her the same PC that was advised at the beginning, magically appearing in stock, since the seller was so scarce with information there was no way to tell if he was talking about the same PC. Ezpz, 2 grand in the bag. And the guy probably heard a few words from the supervisor to boot.
@@nmotschidontwannagivemyrea8932 Nah, HP desktop don't blow up too soon in most of the use case under normal supervised operational condition with user maintenance and periodic checkup from HP Premium warranty service. This comment is sponsored by HP, the company that make it matter, find out more at store.hp.com.
He was definitely lying about the availability of something cheaper. The $1999 computer was probably less not more to begin with. He just wanted her to think she was getting a deal.
Sales manager: Good luck with with your first call. Remember that if I crow like a rooster that's the signal to stop. Rookie: Okay. Got it! Client: My budget is $2000 Rookie: We have a system that costs $1699 Sales manager: COOOOCOOOO! COOOCOOO! *hangs up and calls back in 2 minutes* Rookie: Sorry, that system is not in stock. We have a system for $1999.99
In Asia, a lot of people keep rooster as pets. We have a couple chicken keepers in my neighbourhood. Even in elite ultra wealthy neighbourhood, there will be some guy who will keep roosters.
Dell: "Okay, so how should we finance your extended warranty on your anti-virus subscription?" Customer: "Can't I just buy the computer?" Dell: "...the what?"
they got my parents with this scam in a massive finnish retail store called gigantti. Laptop was 500 and the antivirus with warranty and "repair" was another 500. Still makes my stomach turn
And don't forget 4 Years "Premium" support, 3 Years on-site extended, and 12 months junk antivirus software.. all for a premium f**king price. Price before computer, $600 that Dell said you were saving in discounts. Liars.
Yeah, MAYBE a computer, and might be slightly damaged and you have to use your warranty and then you have to re-purchase your warranty because you used it, scam.. is something people hate.. but fell for it the most
I can tell you this much, Dell probably DID in fact use the secret shopper videos as a training video to change their practices, but whatever call center they outsource their sales to probably is pushing their reps to sell as much as possible and punishes them for not doing so.
@@mithshude The word you're looking for is "commission", and it's likely to be both. Managers where are only interested in the bottom line for their bonus and a employees pushed to the point they will scrape any scrap of money available for their own salary too.
@@mithshude to be fair, Ive been at multiple jobs that will absolutely destroy your hours and whatnot for not reaching sales goals. Sure, they may make commission, but normally it’s in the form of a bonus at a non-retail location, so that commission is cut in half and terrible lol companies, especially in the call-center service, are more than willing to punish you instead of assigning you to a different task (which would make both their sales-per-hour increase, and your job more inclined to you). It fucking sucks, straight up especially if your job is expecting you to do extra curricular research and not get paid for it just to make the sales they’re forcing you to
I can't wait for the third PC Secret Shopper for them to do. RIP for Scrapyard Wars but maybe we can keep the Secret Shopper series going for a while. Also bring Sarah back, she did an excellent job!
Spends an hour on hold at Corsair then finally gets an operator "I'll transfer your call now" "Hello this is Dell's Extended Warranty Service, How may I help you?"
Having worked IT phone support myself I'm so glad LTT creates these videos so these companies actually pay attention to their customer service. If not they get embarrassed in front of 12+ million LTT subscribers. Genius. If that doesn't give them incentive to learn from their mistakes I don't know what will. Please never stop this series.
I have a hard time believing Dell's B2C makes any relevant money so they probably won't give a fuck anyway. Why they even do B2C these days is a mystery.
So much so... so of the higher up just focus on the margins with upsells that it lost more customers then got put through to finance... but they don't care as there was always another caller in queue.
@@wobblysauce True. The good news is that once any of these companies notice a dramatic decrease in sales (aka less money in the pockets of the CEO / higher executives) coinciding with this LTT video, THEN they'll start freaking out like they actually care.. **cough** about their end-of-quarter bonuses. DON'T mess with or underestimate the power of social media, especially LTT. We have spoken.
11:55 You mean $2199.39 (which is _over_ her stated $2k CAD budget) 🤢🤮 Do Dell even train they're employees? Because there's only one kind of stealing going here and it isn't a discount.
@@hectorandem2944 well, that's the thing. They're not trying to sell you the PC. They're just trying to shove extra services down your throat because it has the best margins for them. I honestly have stopped recommending Dell in general because of their abysmal customer service
@@hectorandem2944 they outsource to India, what do you expect. Do NOT work with companies that do this. Period. They only care about call volume, not call quality.
@@NEPAAlchey Like the thing is if you train the people you will get a normal experience. Key: Train. Them. Like even when we Indians try to get tech support... Some companies do it much better than others. The Sony people have had good tech support even though it is in India. But Amazon tech support... My god, you might as well not call them.
Jake, your presence in this video was fantastic, not overspoken at all and almost everything you said made me smile. really glad to see it man keep it up!
In the eyes of viewers, Dell rep was just an upseller. In the eyes of Dell, she is the top performer.....lol Also why this video was in 24fps ? Usually all LTT videos are in 30fps including the previous Secret Shopper Video Series ? 30p > 24p
It seems to me like their target is the lower most naive ignorant person. Because any other person will just give up on them after having this ignorant woman go on and on about financing. You don't even have to know anything about PC's to get annoyed. Also if i don't know about PC and starts throwing i7 and 1060Ti etc to me i will be like "ok can you explain me what is that?" Would she be able to explain? No of course not cause she hardly knows anything. So you don't have to be ignorant on PC but also completely naive to buy from her and not close the phone. Is going for the most naive people ever bringing more money than actually selling systems to people? Or has Dell made their research and realised that no person with a brain faction buys a system threw a phone therefore only complete fools will call and they can let the Indian chick sell them warranties and financing.
@@RyuktheShinigami777 does not realy matther becaus customer service allways comes first and if the cheap scam indian labour don't work then you remove your buissnis from there and get a real call center in a contry that has higer standards. so they are still to blame becaus they chose to cheap out on somthing they don't need to cheap out on. this is kind of why i belive that tecnology has gone to far and that goverment needs to put strickt laws upp about how mutch money a company can make and make som of the loopholes companys take illegal (like the indian call center and designing products that have to be replaced every 2-3years) i think money has gone to far and with the internet it's so easy to make the money that we need new ways to govern these big companys so they are forced to make a beter product rather than make a better proffit.
i don't have any real experiance in the subject so my ides might not work and there might be beter ways but you get the point. we need to make it harder for companys to take these loop holes and force them to put quality in to the products. specialy now with all the enviromental BS
HP over the last few years have been great. When I was close to the end of my warranty(less than a month) my ssd on my omen laptop failed. They allowed me the option of either sending it back for an ssd or mailing me one with everything installed, for me to replace myself, since my warranty would be up when i recieved it. Never would have happened in the early 2010s.
When you guys benchmark the systems...I WOULD LOVE to see you compare the price of the system, to the price of the components the system is built from if purchased from any reasonable component retailer. To give potential customers an idea of just how much value is being lost to get the "prebuilt experience" for each offering.
ruclips.net/video/rzpYkpZX8qw/видео.html This is a sequel to what they also did last year. Last year was a 4 part which follows benchmarking, tech support & final analysis.
"You don't understand, we will take your money, some interest, a lot of your data!" Seriously, paying upfront is not a big deal for huge corporations. I tried to pay off a loan and the bank straight up refused to receive the money. The clerk almost begged me to not pay it, because it would fuck up their semester goals. They ended up accepting, because it would be ilegal to not to.
i just hate blah blah warranty blah blah antivirus blah blah i don't need warranty, i can just fix the pc myself for the antivirus, I know how carefull to be, from years of expirience in cracking software. And some people don't, making it easy for big companies to squeeze the money out of the customers
Even before Covid, a lot of customer service/sales reps work from home because why pay money for a big call center building when we can have workers use their own computer and phone, and be more comfortable being in their own home. One of my friends has works for a few different companies doing this.
I called Dell once because this one user's VSS wasn't working, and it wasn't my responsibility to fix, it was dell and they were like "nothing is wrong with the computer" and I told him he was wrong, I could point to the part in the logs where it said it was not working, and it was a module we needed to be working in order for our program to run correctly. The Dell manager was like "well we can reinstall windows" and that's where I basically hung up on him and told the customer to seek a local computer repair shop instead.
Just in case it wasn't obvious to someone the "Dell representative" is just a random person at a massive call center company Dell has outsourced to who knows nothing about computers or Dell for that matter and is simply going through the Dell website exactly the same as anyone else with an internet connection could do
Indeed, it's also very likely that it is the call center encouraging reps to upsell like this so they can report good numbers back to Dell itself and take their cut. Edit: but this is still Dell's responsibility as this is an obvious consequence to those kinds of metrics.
@@siltdoctor3478 they are, look at all the upsells even after sarah kept saying “no”. but this type of scamming is “legal” (or better to say, they can do this without fear of repercussion)
Kid you not I have about 20 blocked numbers from those annoying ass people. Got mad one day and actually talked to one of their reps and just told her to to take me off their fucking call list. They haven't called back since. If only that same strategy worked with the "this is the department of social security administration" people as well.
Don't forget the rare call about the "extended warran-TEE." Was kinda funny the first time, mildly entertaining after that, and it seems it got fazed out before it got too old.
As someone who works directly with HP and is on their customer support line practically daily - their music is indeed very moist. And it's ONLY that one song! That song haunts me in my nightmares. It starts moist and then gets into the 'egyptian flute' section which is extremely grating on the ears.
@@someoneelse7629 You're lucky as I have to call their support line tomorrow. I'll see if I can't record the conversation and shazam the song or cut it out and upload it somehow.
@@inspectorseb5286 oof its funny because if you google the Dell G5 like what they gave her it comes with a 2070. 10900f 2x16gb ram 1TB nvme and 500w PSU. So i think they may have revised this over the last week or so. lol edit: I just realized they said this video was filmed before RTX was announced.
I honestly feel kinda bad for I buy power. The guy knew his stuff, recommended a good system for the budget but got kinda screwed bc his system didn’t cooperate
Both pain points for iBuyPower were systemic - long wait times and poor payment processing. Hopefully they identify and resolve those issues as a response to this video, but time will tell.
I think he went too easy on them. It looks like they downgraded the hardware to add the warranty and antivirus even though she said no 20 times. That's a scam.
That dell invoice was a crime. I want my invoiced itemized, with the individual price for each subitem listed. If they can't do that, I immediately assume some shady ass shit is going on.
yeah but do you know what the problem is? problem is that suing them cost a fortune so they know they can get away with that shit and that's why they do it. thats how most companys scam people. they can afford to fight it in court and specialy becaus you can drag out the court prosses over many many years. and the companys they have theyr own lawyers so they don't give a fuck they can afford to fight it in court for decades while waiting for the person to become poor and unable to sue them any further. we realy need to make the proccess easyer to people to sue big companys. but the person has to show proof of the scam before they can sue so that you can't just sue companys left and right and only get to do so if you actualy have a case.
Request an itemised commercial invoice, it is basically what is needed. Then request they amend the price because it's not what you ordered. Does Canada not have an ombudsman?
@@rampage3337 The best system is where the losing party has to pay for the winning party's legal expenses. Then it won't matter if you can sue left and right, because if you're just throwing out unfounded accusations, you'll be paying for the defendant's legal fees. But if you engage in shady business practices, not only will you pay a fine, you will also pay for the cost to sue you in the first place.
@@seeibe the thing is that you only know who lost after the court decided. This can take years. In those years a lot of money is spend on lawyers and other things. So you must have enough money for all this, even when you're 99% sure of winning the case.
Do system integrators offer itemized invoices? Not to play devil's advocate or anything, but Dell sells whole systems as a unit and they're listing the system specs in the invoice. they're not selling you individual components that you pick and put together.
Would be curious to see how many people call SIs for pcs versus just going on their website. For that matter Would be interesting to see them do secret shopper with their websites and using chat support on the site for assistance in getting a PC for sites that have it. If they don't fallback to email or phone . I feel like the demographic that is in the market for a gaming pc even at $1500 is more likely to go on the website and either use chat or email them with questions / help on what computer they should buy.
Been working with dell professionally for 7 years and can confirm this is exactly how they operate even for business customers. They always try to upcharge unless you call it out in the invoice before you purchase
@SureSour when you don't have to pay decent staff like Origin you can afford to lose a bit on the hardware. Anyone buying a pre built probably needs the extra support.
is it just me, or does the cyberpower rep sound like the exact same guy they had 2 years ago? their weird accent and manner of speaking sounds identical.
Sarah: I'd like a gaming PC Dell: Sorry we only sell extended warranties here. HP: ROOSTER iBuyPower: Please hold for an hour so we can reject your payment CyberPower: Here's 50 systems take your pick glhf Origin: Hello I love you let me massage your soul while I sell you a $1500 system with a GTX1660 in it Corsair: "..." Maingear: We're just really nice. NZXT: no go away
Bit of Dell background - I worked in Dell's Engineering dept in the first decade of the 2000s. In that decade they decided the *_engineering_* dept made too much money, so they _laid off the entire department_ and hired new people. Apparently this is still how Dell deals with problems - wipe the board and upsell the new customers. Instead of Michael Dell's name, perhaps DELL really stands for Duped Engineers Laid Low. Maybe you can come up with a better acronym.
When he answered the call he did say there was a sale currently so I think he picked one from that first, and since he made a mistake offering her one that was sold out, he gave her another option and made the price fit into her budget better.
What sales does is this to make them look good. The original price was always 1999.99. So HP says oh we are out of stock on a cheaper system. But we have this other one in stock for 2049.99. I understand thats over budget, so Im just going to knock of 49.99 and make it within your budget of 1999.99. Upselling 101. I used to do this all the time.
So in summary: Dell - *WOULD YOU LIKE TO FINANCE YOUR EXTENDED WARRANTY* HP - Acceptable support, fast, good value. *ROOSTERS* iBuyPower - Long as hell wait times, more knowledgeable than HP, good value. CyberPower - Almost pulled a CyberPower again, tells you to do it yourself. Of course better than last time though. Origin - Excellent support, overpriced PC. Might still perform better than Dell though. Corsair - No show because of COVID. Maingear - Fast and easy buying experience, okay value. NZXT - Also no show because of COVID.
I'd argue that CyberPower was even worse than last time. Last time they just straight-up said they don't do suggestions, whereas this time they led the buyer down a massive rabbit hole first that left her even more confused than when she started before finally telling her she was on her own.
The Secret Shopper series always gives me a surprising amount of anxiety, like watching a train wreck in slow motion. I still love it, and the secret agent theme was pretty great.
I get second hand embarrassment from these because the reps either do a terrible job or try really hard but run into problems that aren't their own fault.
In this video: As a former Dell "tech" in the Philippines (XPS systems/Dell Tech Concierge) we used to have a metric called "margin per call" and the items with the highest margins are the warranties and DFA. I did pretty well with resolution-based metrics and Customer sat but I had terrible sales metrics. Never sold an antivirus or a warranty customer's do not need. I always get chewed out for failing to upsell people on warranties (because I always only do the bare minimum effort for sales LOL) but I'm pretty proud to say I never took advantage of old or ignorant people. To be clear Dell won't really penalize you for failing your sales metrics. But if you worked for an outsourced company like Convergys or Stream, you could get fired for failing to sell shit. That rooster/chicken tho. That is definitely an HP Filipino sales rep hahaha
Honestly I think at least trying to sell warranty/antivirus/financing just once per item is okay, because these are legitimate product with legitimate use case, some customer might just want to buy that ''peace of mind''.
I got an Ibuypower system because of this series and I have to say they really fixed their support. I had to send my pc back 3 times due to parts breaking in shipping, and it really wasn’t their fault. The computer had plenty of packing material, UPS actually just made it look like they kicked the box 14 times while delivering it
@@Ryker1986 or it’s the shipping industries fault for hiring idiots who take out their anger on the customers packages. I’ve had packages get destroyed by every shipping company in the US and seen videos from every company of workers throwing, kicking, and just generally mistreating packages.
If you as the caller have hold music or a repeating beep every few seconds, you are on a true hold. If the other side is just SUPER quiet, you're on mute and the rep can still hear everything you say.
I work in a call centre, and we mute people when transferring them, more then once I have heard people swearing or shutting on me thinking I can't hear them
Unfortunately, that's how stock music works often. People take, like in this case, "Tank" or, say, Hans Zimmer's "Time" (the Inception theme), copy orchestration style and mixing style, then tweak some notes around. It's counterfeit music, basically. But you know what you're getting. And with Time, people didn't even bother renaming a lot of times. And not a lot of people see the difference, too. All the hard work was already done for you, now you just have to be a decent worker and mimic everything.
![Megan Thee Stallion - Bigger In Texas [Official Video]](http://i.ytimg.com/vi/QxTkZTLWdo4/mqdefault.jpg)
"I'd like to buy a computer"
Dell: Sure. We sell computers at our extended warranty store.
I changed my comment so you wouldn't know how I got so many likes
Yeah. Dell is ridiculous sometimes.
kind of hard to imagine thats the call you get for anyone purchasing an expensive ass alienware system, brutal
Imagine buying dell or alienware... jesust
That Dell rep downgraded the PC parts to add in the warranty and antivirus software so they could get their commission. Absolutely predatory.
Sarah: I want to buy a computer.
Dell: Oh, you mean warranty.
😂😂😂😂😂 warranty for a hypothetical pc
Sarah 9 times: No thank you
Dell: Adds warranty and antivirus anyway
Sarah: i want to pay for the pc
Dell: right, this is the finance
Sarah: i don't need to finance
Dell: then how about you finance?
Great candidate for Jim Browning.
First group stated they are from Canada and local but they are clearly from India and don't understand basic human communication lol
Sarah: "Hi I'd like to buy a desktop computer"
Dell rep: "You want a warranty and financing"
Sarah: "No, a computer"
Dell rep: "OK sure no problem, warranty and financing"
As someone who has worked in sales. I can tell you that is likely a company problem, and not the individual. Where the company says Warranty sales = profit you sell it, or your fired. But you know it's not said like that and it's months of badgering by your manager and being humiliated and put down because your warranty sales % on sales aren't up to par because you have a soul and can't find it in you to sell someone a $150 warranty for 3yrs on a $300 product.
- Why would I need a warranty and financing?
- To feed baby.
BE-ER
COF-FEE
@@Lee-ig4op yeah and these are outsourced to indian sales companies so they can pay less and are easily replaceable if they don't do everything right
how much warranty and financing you want
dell yes
I am still convinced they called a scam center instead of Dell. That was genuinely horrible.
I think it was just a farmed out call Center, that Dell was too cheap to train
Plus Indian woman so yeah...01
@@reaver_7me when I’m racist
@@guy2574 Yup :)
@@reaver_7 Well they've just been sued for scamming so it's technically correct
dell legitimately sounds like a scam call, bizarre for such an established brand.
probably just outsourcing everything to the same call center
My soul sustained a catastrophic injury listening to it.
edit: my soul has since recovered after watching Maingear
Honestly its probably because they ARE such an established brand that they pull stuff like this.
I could probably splice this into the BG of one of the many ScamBaiter videos, and people wouldn't so much as wink, it's that scam like. Dell sounds like a scam...
Spoiler: turns it it was a scam seeing the piece of garbage they got sent for that kind of money.
“Hello I would like to buy a computer”
“Sorry, you have reached Dell, leading financier, warranty-retailer and Anti-Virus whole-saler.”
anti-wirus**
MEGA OOF
Anyone remember when Dell was a reputable company? Pepperidge farm remembers. Back then HP used used to be a piece of shit. Oh how the turn tables.
Hello I'd like to buy a antivirus on finance.
-Dell's wet dream
"Wait, did you say you wanted finance?"
"Uhh, no? You just said you were leading finacier, warranty retailer and anti-virus whole-saler, and then you just asked if I wanted finance right away."
"Oh... Well do you?"
I’m very impressed with the HP rep. That guy actually know what he was doing. His “partner” the roster was a good sales, too.
Agreed. especially after the Dell example.... and the value isnt half bad either.
Too bad hp computers aren't good :(
@alfon mango how old are you? Five?
@@shapedokkan IKR?
HP was the best customer service.
Dell sounded exactly like a scammer, would've had me hanging up by the second "extended warranty" offer
Only thing they're missing is an Indian guy who tries to remote access your pc
@@Gahwotchii He did sound like an indian guy so that's one out of two already
@@Gahwotchiithey are planning to send somebody to your house. So - maybe worse XD.
only time I got a warranty for a PC was when I bought my first prebuilt PC cause I was spending so much on it. Only $100 extra and I had 5 year coverage which I actually used to get a new CPU
Well, their "support" is based out of India, so of course it's sounds like a scam call center.
"Hello, is this Dell?"
"yeah, this is the robbery department, do you want a warranty?"
lmao
Jeez that PC was NOT worth $2000 lmao
@@chickeninasweater4109 That is because those warranties cost several hundred and that anti virus is at least 40-50 so they basically stole the cost of a mid tier GPU which could have doubled her ram and upgraded her CPU.
Just think about what a nice PC you could build yourself with that money and what crap they wanna send you :x
No, but i'd like yourwarrant.
Nobody:
Dell and their warranty: "I aM onCE aGAin aSKINg foR YoUR FinANCIal SUppORt"
Lol oj
😂😂😂
Can't believe the link here.
People who know oj as well as linus
@@Uilliam56 yeah ikr
@@Uilliam56 btw I'm 5600 trophies with level 11 king and level 11 and 10 cards, 24 win global torney(soz about the flex not many ppl care abt clash royale)
Dell: _"We have specially upped the graphics card to a 1660 for you"_
HP: _"This system already comes with a 2060."_
Dell: _..._
Dell: _"So anyways..._ *_Would you like a warranty?"_*
Yea I like Alienware but that is simply unacceptable.
I would day so, but I recommend getting better ram, it’s only $20-30 more for 16gb of good ram
Lol
@@adam3496 In what world does 16gb of "good ram" cost 20-30 dollars. You will need to pay AT LEAST double that
@@MyMrAnimal he said 20-30bucks MORE then 8gb
The Dell call was everything wrong with these types of calls. Just wow.
HP was everything I would expect from HP. Love them. They are full of good eggs.
3rd call was one of the best. Those guys are the dream people you want on the other end of the phone. The delay wasnt the guys fault. They are probably busy. They are probably busy because they are good. Probably not many of them because they are actually trained and hard to find.
I am going to use maingear for my next PC. That experience was what I want.
Dell: "Do you want an antivirus"
Sarah: "No"
Dell: "Anyway"
Dell: “What about now?”
@@namanjain25 @sarahbbutt
@@namanjain25 Creepy, dude. Creepy.
lol
@@zzaqd Dell: "How about now?"
Dell sending a technician to your home sounds like a threat!
yes
Dell doing anything sounds like a threat
@@jhawley031 The existence of Dell itself sounds like a threat
“For $50 more we can send a team of dell technicians to break your legs”
As someone who briefly worked as a Dell Technician?
I can confirm that it is a threat.
Well, apparently Dellienware learned from this. Instead of offering the warranty to you 14 times, they just automatically charge your credit card every month for it
Wait, that's illegal
@@cdvideodump Only if you notice it
@@ViniciusNegrao_ That's not how that works. That's not how any of this works
@@cdvideodump (its a joke)
@@cdvideodump Technically not a crime if you’re not caught.
personal note
02:55 Dell
12:30 HP Canada
16:03 iBuy Power
19:28 Cyber Power
23:10 Origin
27:30 Corsair
29:42 Maingear
32:35 NZXT
"Would you like to add a warranty?"
"No."
"Okay. But would you like to add a warranty?"
Legitimately like talking to an NPC
They get a script, their job is to turn their brain off
@@boygenius538_8 that is assuming they have one ...
I wonder if she kept asking because she kept forgetting what the answer was.
That might explain the order list.
OTOH ... the anti-virus is probably the factory standard sh*te they ship as part of the OS these days.
Yeah, but would you like to add warranty?
@@boygenius538_8 It does look like it.
I can't believe I just watched a 30 min video of someone trying to buy a pc over the phone.
This video is a hard-hitting service to the public, with high production quality and tasteful humor! 10/10
not to mention moist music.
P
0
Lp00
Pp0
Good luck DELL
Ok
YEAH
Their warranty support low-key sucks as well! People don't believe it lol
It's a shame they make good products.. That rep is a joke, she doesn't even know computers.
At the third time of them trying to push their bloatware, i would have hung up.
14:10 - dear LTT. I worked as a commercial salesperson in a computer stores for quite some years. This right there was a classical "woops we screwed the pricing, customer wanted to pay 2k$, why are you selling her a PC for 1.6k" from a supervisor probably.
So what do you do in this case? Fake the "out of stock" situation, provide an option for 2k and if the seller refuses and wants to opt for the 1.6k one, just offer her the same PC that was advised at the beginning, magically appearing in stock, since the seller was so scarce with information there was no way to tell if he was talking about the same PC.
Ezpz, 2 grand in the bag. And the guy probably heard a few words from the supervisor to boot.
That was very insightful thanks
That's more realistic unfortunately, thank you
HP beat Dell in every aspect. They even have a ROOSTER!
Every aspect except for product quality. I don't trust HP build quality as far as I can spit.
Just showing how cocky they are!
eh? no? I'll let myself out....
@@nmotschidontwannagivemyrea8932 Nah, HP desktop don't blow up too soon in most of the use case under normal supervised operational condition with user maintenance and periodic checkup from HP Premium warranty service.
This comment is sponsored by HP, the company that make it matter, find out more at store.hp.com.
He was definitely lying about the availability of something cheaper. The $1999 computer was probably less not more to begin with. He just wanted her to think she was getting a deal.
@@microbuilder HAHAHAHA
Dell: "Would you like to add a pc to that warranty?"
Would you like to finance that warranty?
@@Yupumad Would you like a warranty for your warranty?
Next: Would you like to add a GTX 3090 Ti to that finance?
@@oatmealtheecat8188 GTX???? 3090 Ti????
@@hofkingpin3216 r/whoosh
Dell: "Do you want antivirus?"
Customer: "No thank you"
Dell: "Okay, I'll give you an antivirus."
"No thank you"
This is obviously what someone who needs an antivirus would say.
Ok I'll give you a virus
CURRYS
Without a PC just run the antivirus.. that's dell :P
you whant warranty? no. you sure? yes. 100%? yes. im gona give you 1 year free warranty
I love that cyberpower transferred you to a sales rap and then the sales rep basically said go away and hang up the phone.
Yeah weird.. I bought a pc from there and it’s great 😂.. I knew what I was doing though (slightly)
Sales manager: Good luck with with your first call. Remember that if I crow like a rooster that's the signal to stop.
Rookie: Okay. Got it!
Client: My budget is $2000
Rookie: We have a system that costs $1699
Sales manager: COOOOCOOOO! COOOCOOO!
*hangs up and calls back in 2 minutes*
Rookie: Sorry, that system is not in stock. We have a system for $1999.99
Underated comment lmao 😂
Thanks for making me lose my coffee.
Underrated comment, spewed coffee all over my workbench
What's with everyone with coffee lmao
Underrated coffee, spewed coffee all over my toilet.
Ahh man this was painful to watch! Dell were just chucking prices at Sarah and seeing what sticks!
Not really. The dell lady never even mentioned prices, but somehow kept trying to sell financing and extended warranties.
@@allenslayz5118 That's true.
@@lmv92x she did, more than once. plus what u said lol
@@allenslayz5118 I was using 500W power supplies since my AMD Athlon 700. I can't believe a sales person would try to upsell the power supply. Lol!
Look who it is good vids man
"Even if there's a rooster on the background we'll try to help you" - HP
I literally wouldn't mind roosters or dogs in the background as long as the representative helps me out.
In Asia, a lot of people keep rooster as pets. We have a couple chicken keepers in my neighbourhood. Even in elite ultra wealthy neighbourhood, there will be some guy who will keep roosters.
Sounds like a Filipino to me.
@@yohannessulistyo4025 In Czechia, we have chickens and roosters in every village.
Just cause their meat is great :-)
@@yohannessulistyo4025 i bet those are for cockfights
im still so impressed by this videos intro, i could watch it all day and still find it humourous every time
Defo deserves an OSCAR
Dell: "Okay, so how should we finance your extended warranty on your anti-virus subscription?"
Customer: "Can't I just buy the computer?"
Dell: "...the what?"
they got my parents with this scam in a massive finnish retail store called gigantti. Laptop was 500 and the antivirus with warranty and "repair" was another 500. Still makes my stomach turn
LMFAO but actually tho
@@Aschentei nothing funny about it. McAfee antivirus cost the same as used car.
@@handlmycck that wasnt mean at your reply oops
@@handlmycck same price as the laptop what the actual fuck
2000: DUDE YOU'RE GETTING A DELL!
2020: Dude, you're getting financing, warranty and maybe a computer.
And don't forget 4 Years "Premium" support, 3 Years on-site extended, and 12 months junk antivirus software.. all for a premium f**king price. Price before computer, $600 that Dell said you were saving in discounts. Liars.
Yeah, MAYBE a computer, and might be slightly damaged and you have to use your warranty and then you have to re-purchase your warranty because you used it, scam.. is something people hate.. but fell for it the most
And antivirus!
MIGHT get a computer
LoL
I can tell you this much, Dell probably DID in fact use the secret shopper videos as a training video to change their practices, but whatever call center they outsource their sales to probably is pushing their reps to sell as much as possible and punishes them for not doing so.
it's not that they're punishing them for not selling much per se, it's that they work on provision (get payed based on their sales)
@@mithshude The word you're looking for is "commission", and it's likely to be both. Managers where are only interested in the bottom line for their bonus and a employees pushed to the point they will scrape any scrap of money available for their own salary too.
As long as they use call centers in India, whatever training video they use internally will not change a god damned thing.
@@mithshude to be fair, Ive been at multiple jobs that will absolutely destroy your hours and whatnot for not reaching sales goals. Sure, they may make commission, but normally it’s in the form of a bonus at a non-retail location, so that commission is cut in half and terrible lol companies, especially in the call-center service, are more than willing to punish you instead of assigning you to a different task (which would make both their sales-per-hour increase, and your job more inclined to you). It fucking sucks, straight up especially if your job is expecting you to do extra curricular research and not get paid for it just to make the sales they’re forcing you to
@@mithshude when a sales rep loses most of their pay check if they don’t upsell a customer, they’re being punished
The guy with the chicken was the best of them all.
He was even humble when she ask about the roster lol.
He knows his stuff about computers
*TIME STAMPS*
02:22 - Dell
12:31 - HP
16:05 - I Buy Power
19:28 - Cyber Power
23:10 - Origin
27:30 - Corsair
29:42 - Maingear
32:35 - NZXT
amen
Thank you.
Thx you're the best
Legend
Commenting for the algorithm.
Dell: "Also would you like to add a computer to your purchase"
LOL
Awesome! That's the best!
No, also would you like to add a warranty to your warranty.
HAHAHHAHAHAHA
”No”
Wow, it's crazy that all the people working in customer service at PC companies had parents that decided to name them cuss words.
That's probably why they ended up working in customer service
@TheReal_Yash r/woosh anyways because yes
Well but of course
I was just thinking that too, **** ******!
@@krisdeng4605 he knew and acknowledged that it was a joke so r/woosh
And
r/ihavereddit
I can't wait for the third PC Secret Shopper for them to do.
RIP for Scrapyard Wars but maybe we can keep the Secret Shopper series going for a while.
Also bring Sarah back, she did an excellent job!
Apparently they did some shooting and are wrapping it.
Have Sarah in the room when you benchmark these systems, so we can see her reactions on how cheated or scammed an avg person would feel.
good idea
Soon Sarah will know more than these tech reps.
Just have Sarah in the room forever more please
Good idea!
Cool suggestion, but a bit too late. The whole thing was shot months ago.
Spends an hour on hold at Corsair then finally gets an operator "I'll transfer your call now"
"Hello this is Dell's Extended Warranty Service, How may I help you?"
best comment sir! :D
It goes full circle.
There's a special hell for people that sells prebuilt PCs with single channel RAM. That place is a Dell sales call.
Having worked IT phone support myself I'm so glad LTT creates these videos so these companies actually pay attention to their customer service. If not they get embarrassed in front of 12+ million LTT subscribers. Genius. If that doesn't give them incentive to learn from their mistakes I don't know what will. Please never stop this series.
442 thousand views so far
I have a hard time believing Dell's B2C makes any relevant money so they probably won't give a fuck anyway. Why they even do B2C these days is a mystery.
Dell gets worse and worse, I honestly think they could give a shit as well.
So much so... so of the higher up just focus on the margins with upsells that it lost more customers then got put through to finance... but they don't care as there was always another caller in queue.
@@wobblysauce True. The good news is that once any of these companies notice a dramatic decrease in sales (aka less money in the pockets of the CEO / higher executives) coinciding with this LTT video, THEN they'll start freaking out like they actually care.. **cough** about their end-of-quarter bonuses. DON'T mess with or underestimate the power of social media, especially LTT. We have spoken.
I've watched all of these shopper series' multiple times - Can't wait for Secret Shopper Season 3!
"I would call Origin just cuz I feel lonely and want someone nice to talk to"
Same Linus, Same
Here is a $600 discount for a PC that's should cost $1300.
Total price: $2000
What a steal!!!!
The Dell? Probably worth less than a grand
11:55
You mean $2199.39 (which is _over_ her stated $2k CAD budget) 🤢🤮
Do Dell even train they're employees? Because there's only one kind of stealing going here and it isn't a discount.
@@hectorandem2944 well, that's the thing. They're not trying to sell you the PC. They're just trying to shove extra services down your throat because it has the best margins for them. I honestly have stopped recommending Dell in general because of their abysmal customer service
@@hectorandem2944 they outsource to India, what do you expect. Do NOT work with companies that do this. Period. They only care about call volume, not call quality.
@@NEPAAlchey Like the thing is if you train the people you will get a normal experience. Key: Train. Them. Like even when we Indians try to get tech support... Some companies do it much better than others. The Sony people have had good tech support even though it is in India. But Amazon tech support... My god, you might as well not call them.
Jake, your presence in this video was fantastic, not overspoken at all and almost everything you said made me smile. really glad to see it man keep it up!
I was also worried that he would overlap Linus every few lines like before but this turned out (or at least edited) great
Jake is like Linus' pupil, in 20 years from now its gonna be Jake Tech Tips xD
He even directed the video, look at the credits...
@no no the guy is just projecting
@@Chrishy_Art His padawan , if you will. xD
I keep getting back to this series. It's awesome for background playing. And I love the rooster
hp: rooster noises
corsair: *heavy breathing noises*
nzxt:
Hey at least hp guy was nice
With the rooster a cherry on top
@@Wusuba1 HP rooster was amazing
Free rooster with a computer purchase.
In the eyes of viewers, Dell rep was just an upseller.
In the eyes of Dell, she is the top performer.....lol
Also why this video was in 24fps ? Usually all LTT videos are in 30fps including the previous Secret Shopper Video Series ?
30p > 24p
Sadly, you're probably right. She probably sells more warranties than PCs.
@@kubev Technically if that were true, I would hate the customers more than the sales rep because they're just enablers at that point
It seems to me like their target is the lower most naive ignorant person. Because any other person will just give up on them after having this ignorant woman go on and on about financing.
You don't even have to know anything about PC's to get annoyed.
Also if i don't know about PC and starts throwing i7 and 1060Ti etc to me i will be like "ok can you explain me what is that?"
Would she be able to explain? No of course not cause she hardly knows anything.
So you don't have to be ignorant on PC but also completely naive to buy from her and not close the phone.
Is going for the most naive people ever bringing more money than actually selling systems to people? Or has Dell made their research and realised that no person with a brain faction buys a system threw a phone therefore only complete fools will call and they can let the Indian chick sell them warranties and financing.
No shit she's their top performer, she added on the anit-virus after Sarah said no like 3 times lol.
All of their operators seems foreigners
“Dell told me they had revised”
Well 006.9 they thought you wouldn’t make a part 2
Its possible they actually did but it's impossible to retrain every employee
@@ventilate4267 are you sure about that ? straight up sounded like a remote call center that constantly looks for new employees.
@@RyuktheShinigami777 does not realy matther becaus customer service allways comes first and if the cheap scam indian labour don't work then you remove your buissnis from there and get a real call center in a contry that has higer standards. so they are still to blame becaus they chose to cheap out on somthing they don't need to cheap out on. this is kind of why i belive that tecnology has gone to far and that goverment needs to put strickt laws upp about how mutch money a company can make and make som of the loopholes companys take illegal (like the indian call center and designing products that have to be replaced every 2-3years) i think money has gone to far and with the internet it's so easy to make the money that we need new ways to govern these big companys so they are forced to make a beter product rather than make a better proffit.
i don't have any real experiance in the subject so my ides might not work and there might be beter ways but you get the point. we need to make it harder for companys to take these loop holes and force them to put quality in to the products. specialy now with all the enviromental BS
@@rampage3337 are you good
HP over the last few years have been great. When I was close to the end of my warranty(less than a month) my ssd on my omen laptop failed. They allowed me the option of either sending it back for an ssd or mailing me one with everything installed, for me to replace myself, since my warranty would be up when i recieved it. Never would have happened in the early 2010s.
When you guys benchmark the systems...I WOULD LOVE to see you compare the price of the system, to the price of the components the system is built from if purchased from any reasonable component retailer. To give potential customers an idea of just how much value is being lost to get the "prebuilt experience" for each offering.
This needs more up votes
ruclips.net/video/rzpYkpZX8qw/видео.html
This is a sequel to what they also did last year. Last year was a 4 part which follows benchmarking, tech support & final analysis.
And have Sarah in the room while they're at it, so we get avg consumer reactions to how badly they felt scammed in each case..
@@chandraveermathur642 OMG YES!!!....THIS NEEDS TO BE A PART OF IT ALL!!
@@chandraveermathur642
Just a fun fact: Sarah is actually the graphics designer at Linus media group
linusmediagroup.com/our-team
Sarah : "Shutup and take my money"
Dell : "Okay, would you like to finance that with us today?" x3
"You don't understand, we will take your money, some interest, a lot of your data!"
Seriously, paying upfront is not a big deal for huge corporations. I tried to pay off a loan and the bank straight up refused to receive the money. The clerk almost begged me to not pay it, because it would fuck up their semester goals. They ended up accepting, because it would be ilegal to not to.
i just hate blah blah warranty blah blah antivirus blah blah i don't need warranty, i can just fix the pc myself for the antivirus, I know how carefull to be, from years of expirience in cracking software. And some people don't, making it easy for big companies to squeeze the money out of the customers
@@ernanipozza Your fiat is no good here sir. We take digital only, and no, not bitcoin.
@@ernanipozza it didn't have interest. but yeah
@@MsHumanOfTheDecade Well, "no interest" just means fees in the end. Like a few bucks each month or on setup.
That Dell call took years off my life just to listen to.
Mhh yeah
Agree and 69 likes NICE
@@jacrispy9861 cringe
their UK sales and tech support (at least my experience) are actually pretty decent, having had to ring them several times due to various reasons
@@flame2385 you sir, messed up the same way dell did.
Next time, reply by saying nice
The intro was nothing short of amazing!!
"I'm going to call Origin because I'm kinda lonely and I want to hear a friendly voice " 😂🤣😂🤣
hey dude i used avadirect and my pc was nice and they have a jot of choses
- hear this
- stop video and scroll down
- like the comment that says what i just heard
- scroll up
Srsly if you are depressed , call Origins :3
"Damsel in Distress" Would be the role of a lifetime for Linus
@@iwantsexseemyvideo6868 same
Umm you mean every Anthony video? Linus is always about to scrap to project and Anthony comes in with the save.
Hahaha
@@NotFine lol...
"Uh, hello? Yeah, I dropped it."
I was impressed with the HP guy , especially since he was doing it whilst working from home due to CV-19 .
it is easier at home if you can get rid of your kids.... 3 amazing kids--- free to a good home!
Even before Covid, a lot of customer service/sales reps work from home because why pay money for a big call center building when we can have workers use their own computer and phone, and be more comfortable being in their own home. One of my friends has works for a few different companies doing this.
Feeling ko pinoy yun? Or Indian? I can relate with that rooster background tho loool
22:57 Linus and Jake are drinking from the props, this is legendary
Bro calling Dell is like actually being harassed.
I just love the Origin guy, he's just so upbeat and makes you smile.
I called Dell once because this one user's VSS wasn't working, and it wasn't my responsibility to fix, it was dell and they were like "nothing is wrong with the computer" and I told him he was wrong, I could point to the part in the logs where it said it was not working, and it was a module we needed to be working in order for our program to run correctly. The Dell manager was like "well we can reinstall windows" and that's where I basically hung up on him and told the customer to seek a local computer repair shop instead.
As soon as you hear the operator has an Indian accent, just pretend you just got a call from “the IRS” or “Social Security” and hang up the phone.
Just in case it wasn't obvious to someone the "Dell representative" is just a random person at a massive call center company Dell has outsourced to who knows nothing about computers or Dell for that matter and is simply going through the Dell website exactly the same as anyone else with an internet connection could do
@@hwfq34fajw9foiffawdiufhuaiwfhw at least theyre not scamming
Indeed, it's also very likely that it is the call center encouraging reps to upsell like this so they can report good numbers back to Dell itself and take their cut.
Edit: but this is still Dell's responsibility as this is an obvious consequence to those kinds of metrics.
@@siltdoctor3478 they are, look at all the upsells even after sarah kept saying “no”. but this type of scamming is “legal” (or better to say, they can do this without fear of repercussion)
@@Unknown-sz8kg that's a really shitty and dangerous, for that matter, take
Random or not, I'd say Dell is the biggest scam company in the world.
Linus: So we added Corsair and NZXT to the competition
Corsair: Maybe next week?
NZXT: No
My Guess is that their audience is mostly pro pc builders like us.
They probably had a feeling Linus was calling and were like "oh shit, everyone hide under your desks and be quiet!"
I love the friendship between dbrand and LTT
Dell is the PC equivalent of "We've been trying to reach you about your car's extended warranty"
Exactly!!!
Omg those calls can FO
Kid you not I have about 20 blocked numbers from those annoying ass people. Got mad one day and actually talked to one of their reps and just told her to to take me off their fucking call list. They haven't called back since.
If only that same strategy worked with the "this is the department of social security administration" people as well.
@@claqyagami6914 lmao same! “What do i need to do so you never call me again?”
Don't forget the rare call about the "extended warran-TEE." Was kinda funny the first time, mildly entertaining after that, and it seems it got fazed out before it got too old.
Time tags
2:54 Dell
12:30 Hp
16:04 iBuypower
19:27 CyberPower
23:10 origin
27:28 Corsair
29:42 Maingear
32:34 NZXT
1:30 bug crawling around in the suitcase.
@@dysthimia yum
I guess you forgot the moist music time stamp
Thanks!
The hero we need. You are so much better than Dell... and you totally up-sold me on this video.
God that "Yahtzee" at the beginning really hit me like a truck
I was eating pasta and spit it out all over my plate
For the Dell customer service one, Sarah basically said:
"no"
"no"
"no"
"no"
"no"
"no"
"no"
"no"
"no"
"Remember guys, when she says 'no', she means 'yes' " - Dell's support training staff
And in the end, Dell said "yes"
As an IT guy and used to work customer care, I feel the pain in my soul with these calls
I want to know why they blocked Sarah's cleavage out with a stupid overlay, it was really annoying.
@@asswhole4195 For one, creepy. Two, there was a laptop in front of her, they just blocked the laptop because it was a Dell.
Lol, without these Secret Shopper I wouldn't even know sales lines even exist.
Essentially, they don't.
Yea I don’t get why anyone would do this
I honestly didn’t know it was a thing until watching these.
@@ErinChisman I was thinking exactly the same thing!
As someone who works directly with HP and is on their customer support line practically daily - their music is indeed very moist. And it's ONLY that one song! That song haunts me in my nightmares. It starts moist and then gets into the 'egyptian flute' section which is extremely grating on the ears.
Oh, sounds great, could you record it for us?
Jokes on you, I'm in to that shit! Egyptian flute hype!!
@@someoneelse7629 You're lucky as I have to call their support line tomorrow. I'll see if I can't record the conversation and shazam the song or cut it out and upload it somehow.
@@JacquiPenar It all depends on the mood my man. Some days I'm jamming to that beat, other days it makes me want to kill someone. It's a haunted bop.
@@someoneelse7629 Here it is! ruclips.net/video/Fz202CrWfVs/видео.html
"My budget is $2000"
Dell: Would you like 8gb of ram with that?
Also Dell: 1660Ti in a $2k gaming PC
@@inspectorseb5286 oof its funny because if you google the Dell G5 like what they gave her it comes with a 2070. 10900f 2x16gb ram 1TB nvme and 500w PSU. So i think they may have revised this over the last week or so. lol
edit: I just realized they said this video was filmed before RTX was announced.
That agent is already fired
Damn never gotten so many likes before, really appreciate it.
@@ArtFiendz ,
No... G5 is a "series" of computers so it has multiple options. the base model is an i5-10400F, GTX1050 Super 4GB, 8GB DDR4...
How is no one talking about the intro and set and costumes they put together for this. Really impressive and good looing stuff!
DUDE I LOVE THE CINEMATOGRAPHY TOO
Yahtzee
Yeah I love the play, it’s fun.
Yeah I love the play, it’s
Looing
Dell: WoUlD yOu LiKe To FiNaNcE
Corsair:
NZXT:
TRUE
lmao
To be fair, who the fuck calls to order things these days
@@Rainaman- most ppl would probably buy retail
The guy with the rooster is prolly working from the Philippines. I always wake up to roosters here lol
I honestly feel kinda bad for I buy power. The guy knew his stuff, recommended a good system for the budget but got kinda screwed bc his system didn’t cooperate
Both pain points for iBuyPower were systemic - long wait times and poor payment processing. Hopefully they identify and resolve those issues as a response to this video, but time will tell.
"Dell doesn't even deserve the product placement" linus you savage😂😂
I think he went too easy on them. It looks like they downgraded the hardware to add the warranty and antivirus even though she said no 20 times. That's a scam.
@@devin2156 I agree with you
@@devin2156 it wouldn't be an Indian call center if it wasn't a scam
@@imBigo oof...
Moist music, a genre.
Sploosh
Charlie AKA Penguinz0 / Greaseball would love that
@@vizdrom The Hunger Games actor?
Hello, hi, I’m a 2019 guy
Moist music and she loves Roosters.
She has something on her mind you think?
Sara is just the nicest person EVER, the perfect customer trough and trough
Dell: Would you like to finance an extended warranty for the antivirus on your 1660 graphics card?
The warranty is more expensive then the 1660 XD
For decent gaming exp, 1660 won't last 2 year and they want us to buy warrenty
@@sakshamjain7984 me with a 1660 cries
Funny thing is, I'm trying to buy extended warranty for my Alienware for more than a month, Dell support don't want to sell it to me!!!
@@remigiuszbloch what😂, why , warrenty is the only thing that dell sells
That dell invoice was a crime. I want my invoiced itemized, with the individual price for each subitem listed. If they can't do that, I immediately assume some shady ass shit is going on.
yeah but do you know what the problem is? problem is that suing them cost a fortune so they know they can get away with that shit and that's why they do it. thats how most companys scam people. they can afford to fight it in court and specialy becaus you can drag out the court prosses over many many years. and the companys they have theyr own lawyers so they don't give a fuck they can afford to fight it in court for decades while waiting for the person to become poor and unable to sue them any further. we realy need to make the proccess easyer to people to sue big companys. but the person has to show proof of the scam before they can sue so that you can't just sue companys left and right and only get to do so if you actualy have a case.
Request an itemised commercial invoice, it is basically what is needed. Then request they amend the price because it's not what you ordered.
Does Canada not have an ombudsman?
@@rampage3337 The best system is where the losing party has to pay for the winning party's legal expenses. Then it won't matter if you can sue left and right, because if you're just throwing out unfounded accusations, you'll be paying for the defendant's legal fees. But if you engage in shady business practices, not only will you pay a fine, you will also pay for the cost to sue you in the first place.
@@seeibe the thing is that you only know who lost after the court decided. This can take years. In those years a lot of money is spend on lawyers and other things. So you must have enough money for all this, even when you're 99% sure of winning the case.
Do system integrators offer itemized invoices? Not to play devil's advocate or anything, but Dell sells whole systems as a unit and they're listing the system specs in the invoice. they're not selling you individual components that you pick and put together.
"how are you gonna keep your business going without sales lines?!"
>me who has never called a store to buy something: "YEAH LINUS TELL EM!"
Would be curious to see how many people call SIs for pcs versus just going on their website. For that matter Would be interesting to see them do secret shopper with their websites and using chat support on the site for assistance in getting a PC for sites that have it. If they don't fallback to email or phone . I feel like the demographic that is in the market for a gaming pc even at $1500 is more likely to go on the website and either use chat or email them with questions / help on what computer they should buy.
I had to order the S-Video video cable for my Wii over the phone from Nintendo.
The best actor in that opening was the briefcase voice.
@@xnamkcor is there something special about it? if its an s-video cable you didnt really have to call them
@@fluffiisheepvod S-Video had been around for a while at that point. So that leaves the special element to be...
Been working with dell professionally for 7 years and can confirm this is exactly how they operate even for business customers. They always try to upcharge unless you call it out in the invoice before you purchase
2000: dude you're getting a dell
2020: dude you're getting warranty
I see no difference between the two
D(warranty)E(and)L(financing)L
yep old dell was something else
Wanna finance that warranty?
@@TheHated0ne Your getting a DELL WAF? DELL WAIFU!! DELL FOR THE WAIFU!!
The Dell call center is literally just one of those scam call centers. I almost can't believe how bad that was.
My heart dropped when she said 1660 ti
I'm pretty sure i talked to that exact person on asus tech support
I hope you aren’t saying this because of her voice, but I agree completely
@@whydidipickthename7413 Her voice? No, what a weird thing to say. Her accent and grammar? Abso-f'ng-lutely.
Watching that Dell call gave me some serious anxiety imagining a real customer calling and getting ripped off and not having a clue.
When both are coming from same country lol
If I could have recorded my Dell experience and put it on RUclips people would have gotten PTSD from it.
It was so painful to watch
It sounded like one of those indian scam videos from Jim Browning.
BRYANJOS13 it is a scam lol
1:36 lmfao the fly on the briefcase just vibing
Customer: Hi, I need some help with building a gaming PC.
CyberPower: *no*
lmao ive never called a sales number in my life, its a dying breed anyway
@SureSour when you don't have to pay decent staff like Origin you can afford to lose a bit on the hardware.
Anyone buying a pre built probably needs the extra support.
Computer says no!
is it just me, or does the cyberpower rep sound like the exact same guy they had 2 years ago? their weird accent and manner of speaking sounds identical.
Cyberpower sales team seems like the easiest job. "WTF are you talking to me for? That's why we have a web site. W E B S I T E!"
Sarah: I'd like a gaming PC
Dell: Sorry we only sell extended warranties here.
HP: ROOSTER
iBuyPower: Please hold for an hour so we can reject your payment
CyberPower: Here's 50 systems take your pick glhf
Origin: Hello I love you let me massage your soul while I sell you a $1500 system with a GTX1660 in it
Corsair: "..."
Maingear: We're just really nice.
NZXT: no go away
sums it up...
Yes
Perfect
Rooster Guy was working from home...it's just the condition these days...i think we can ignore that
@@user-ml4ig The rooster is not a downside, it's a perk of choosing HP
Bit of Dell background - I worked in Dell's Engineering dept in the first decade of the 2000s. In that decade they decided the *_engineering_* dept made too much money, so they _laid off the entire department_ and hired new people. Apparently this is still how Dell deals with problems - wipe the board and upsell the new customers.
Instead of Michael Dell's name, perhaps DELL really stands for Duped Engineers Laid Low. Maybe you can come up with a better acronym.
Did this happen 2008 to 2010?
@@fredr0fc Yes
@@kurtlamprecht93 Yes. But significantly, a span of a decade beginning in the 2000s. Reading comprehension works better than pedantics. :)
@@kurtlamprecht93 not true at all, lmao.
when I say the '1900s' you don't assume 1900-1909,
@@kurtlamprecht93 actually lold @ u
Did the HP guy just give her $50 off for no reason?
When he answered the call he did say there was a sale currently so I think he picked one from that first, and since he made a mistake offering her one that was sold out, he gave her another option and made the price fit into her budget better.
What sales does is this to make them look good. The original price was always 1999.99. So HP says oh we are out of stock on a cheaper system. But we have this other one in stock for 2049.99. I understand thats over budget, so Im just going to knock of 49.99 and make it within your budget of 1999.99. Upselling 101. I used to do this all the time.
no, he made a $300 upsell - from 1699 to 1999
@@Danubian93 upsselling would have been selling her something for over 2000, he kept her within her budget.
not an upsell
The best actor in that opening was the briefcase voice.
@@ShaydTheDragon def Riley.
@@ShaydTheDragon Riley Reid
@@neo6827 No dude… Just no...
Mr. Riley Murdock everyone for that awesome recorded voice. :)
@@neo6827 God I wish
So in summary:
Dell - *WOULD YOU LIKE TO FINANCE YOUR EXTENDED WARRANTY*
HP - Acceptable support, fast, good value. *ROOSTERS*
iBuyPower - Long as hell wait times, more knowledgeable than HP, good value.
CyberPower - Almost pulled a CyberPower again, tells you to do it yourself. Of course better than last time though.
Origin - Excellent support, overpriced PC. Might still perform better than Dell though.
Corsair - No show because of COVID.
Maingear - Fast and easy buying experience, okay value.
NZXT - Also no show because of COVID.
Did they actually order the Cyberpower pc or not?
@@JerKKeR I think they did order it, but I’m not completely sure.
I don't think so
So Linus tries to add two new sellers to the list and fails on both? 🤣
I'd argue that CyberPower was even worse than last time. Last time they just straight-up said they don't do suggestions, whereas this time they led the buyer down a massive rabbit hole first that left her even more confused than when she started before finally telling her she was on her own.
I am coming from part 3. This is so fun!
Customer: "Hi I'd like to buy a warranty"
Dell: "Ok. Would you like a computer with that?"
More like Dell: "We offer 12 month financing."
I think they’re just gonna up sale you a warranty for the warranty
Dell: "Have you heard of the word from our lord, Warranty?"
I laughed
@Futon Entertainment "Let us pray, for our anti-virus"
The Secret Shopper series always gives me a surprising amount of anxiety, like watching a train wreck in slow motion. I still love it, and the secret agent theme was pretty great.
I get second hand embarrassment from these because the reps either do a terrible job or try really hard but run into problems that aren't their own fault.
I absolutely freaking love the intro to this!!!!!
In this video:
As a former Dell "tech" in the Philippines (XPS systems/Dell Tech Concierge) we used to have a metric called "margin per call" and the items with the highest margins are the warranties and DFA.
I did pretty well with resolution-based metrics and Customer sat but I had terrible sales metrics. Never sold an antivirus or a warranty customer's do not need. I always get chewed out for failing to upsell people on warranties (because I always only do the bare minimum effort for sales LOL) but I'm pretty proud to say I never took advantage of old or ignorant people. To be clear Dell won't really penalize you for failing your sales metrics. But if you worked for an outsourced company like Convergys or Stream, you could get fired for failing to sell shit.
That rooster/chicken tho. That is definitely an HP Filipino sales rep hahaha
Honestly I think at least trying to sell warranty/antivirus/financing just once per item is okay, because these are legitimate product with legitimate use case, some customer might just want to buy that ''peace of mind''.
based philippino
@@holacom363 imagine misspelling filipino lmao
@@holacom363 *shrugs* at least we don't sell warranties people won't need LOL
For all the people who had you on the phone: Thank you for your service.
I swear, Dell sounds like those scammers you get on the phone all the time :/
Virtuality Dell probably outsources their call centers to India where also most of the scam call centers are located.
Actually they're the same people...
@@luvtano Dell sales service in the morning, "microsoft service" scammers in the evening. Really enthusiast workers :D
Goddammit, not this again.
@@luvtano Yup, probably those mercilessly crushed by that hacker granny, are employed now. I mean, it’s a step up.
"I would call Origin just because I'm kinda lonely and I wanna hear a friendly voice." I was thinking the same thing lol
@@TerminalWorld My friends too. So I'm used to it.
I got an Ibuypower system because of this series and I have to say they really fixed their support. I had to send my pc back 3 times due to parts breaking in shipping, and it really wasn’t their fault. The computer had plenty of packing material, UPS actually just made it look like they kicked the box 14 times while delivering it
So its their fault for using UPS.
@@Ryker1986 or it’s the shipping industries fault for hiring idiots who take out their anger on the customers packages. I’ve had packages get destroyed by every shipping company in the US and seen videos from every company of workers throwing, kicking, and just generally mistreating packages.
The real fun for me here is knowing that a lot of the time the reps can hear you when you're on hold.
If you as the caller have hold music or a repeating beep every few seconds, you are on a true hold. If the other side is just SUPER quiet, you're on mute and the rep can still hear everything you say.
@@bhuntin08 Oh crap
I work in a call centre, and we mute people when transferring them, more then once I have heard people swearing or shutting on me thinking I can't hear them
@@kerryfrancesmc7734 An enterprising person might even say nice things about their rep during the mute time...
That's true, I can hear the customers blaming the company hahaha
When they're calling Origin, is that... the Cowboy Bebop opening playing in the background?
Yup, although a little bit changed I think.
It sounds like a Remix, but close enough.
It sounded like it. Maybe they were hinting that buying a decent Origin PC would get you into Faye levels of debt
Unfortunately, that's how stock music works often. People take, like in this case, "Tank" or, say, Hans Zimmer's "Time" (the Inception theme), copy orchestration style and mixing style, then tweak some notes around. It's counterfeit music, basically. But you know what you're getting. And with Time, people didn't even bother renaming a lot of times. And not a lot of people see the difference, too.
All the hard work was already done for you, now you just have to be a decent worker and mimic everything.
In my opinion it really dosen't sound like it, although like the above comment said, it may be heavily altered but I personally doubt it's Tank.
that HP guy should get a raise, that was both entertaining and a great service
Give the rooster a raise too…he was certainly CROWING about the setup!
the rooster aswell lmao hes prob on a farm in loke manitoba