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what the candidate fails to mention is that in order to better understand customer pain points, there needs to be a concerted effort to survey actual customers. She can certainly use her own experiences going forward, but it's important to point that out in the interview, that the design process begins with understanding user experiences an customer pain pionts directly from the customers. These are incredibly valuable data pointed that are crucial to a product's success. By going forward without it, how do you know your own pain points that you can come up with adequately matches that the target market. secondly she went right into a design that assumes this grocery app is something you are using in-store. To me a grocery app is first and foremost an ecommerce front-end. So the user journey should be all encompassing within the app, and independing of any need to go to the store. That said, in-store features would be a welcome addition, but I would not assume that would be the primary driver for the user experience. Furthermore she also assume this would be an app for employees. That would be a very strange model to have in a single app, and there is absolutely no app out there with an "employee" login for an employee tailored experience that is grouped together with their primarly ecommerce frontend. Anyway , that said, I commend her for thinking out of the box, maybe it might work if she had clarified exactly why the app needs to address both groups, which are, in my experience, never grouped together in a store application.
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❤️ Thank you for watching! Click to share with your friends: ctt.ac/fmJS9
🌟 My Free masterclass "How I got 4 Product Manager offers during the Pandemic" would be very helpful for those of you wanting to become a product manager and landing interviews effectively. Register and find more information about it here: www.drnancyli.com/masterclass
The way Crystal frameworked everything is just wonderful. Great video! Love it
Dr. Li is firm and assertive with her intent in the questions. 📝
This video deserves more view. I've learned so much from both of you. Thank you!
Thanks! Please share it related groups and/or social media, so that more people can discover it 😊
This is very informative. Thank you Dr.Nancy and Crystal.
Thanx for having me!!
Our pleasure!
what the candidate fails to mention is that in order to better understand customer pain points, there needs to be a concerted effort to survey actual customers. She can certainly use her own experiences going forward, but it's important to point that out in the interview, that the design process begins with understanding user experiences an customer pain pionts directly from the customers. These are incredibly valuable data pointed that are crucial to a product's success. By going forward without it, how do you know your own pain points that you can come up with adequately matches that the target market. secondly she went right into a design that assumes this grocery app is something you are using in-store. To me a grocery app is first and foremost an ecommerce front-end. So the user journey should be all encompassing within the app, and independing of any need to go to the store. That said, in-store features would be a welcome addition, but I would not assume that would be the primary driver for the user experience. Furthermore she also assume this would be an app for employees. That would be a very strange model to have in a single app, and there is absolutely no app out there with an "employee" login for an employee tailored experience that is grouped together with their primarly ecommerce frontend. Anyway , that said, I commend her for thinking out of the box, maybe it might work if she had clarified exactly why the app needs to address both groups, which are, in my experience, never grouped together in a store application.
This!!!! Tailored employee experience lmao
Wow this is interesting. She’s confident though and o notice that sells
Excellent video 21:33
It's really helpful and informative, Thank you Nancy and Crystal!
More videos like this, please. I loved it
Thanks. Check out another PM mock interview here: ruclips.net/video/OjH3TGltES8/видео.html
Really good walkthrough of the interview process!
Great video, thanks for sharing!
Thank you so much 😊
Wonderful
really like the guy in the background wearing a mask
😝
I like the masked terracotta warrior...but arn't those things suppose to be placed in graves 😅
😂
Metrics?
That’s a good point! This was done a while ago but if I redo the interview now; metrics will be my starting point approaching any problems