I was sent a bad GPU to try and fix from a subscriber... Can we do it?

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  • Опубликовано: 6 сен 2024
  • A subscriber recently sent me their GPU to look at because it keeps crashing on their system... let's see if we can figure out what is going wrong.
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Комментарии • 3 тыс.

  • @embiggenedbadger4297
    @embiggenedbadger4297 3 года назад +631

    "It's not crashing. Which sucks." This is literally the only situation I can imagine in which this quote makes perfect sense.

    • @TristanSchaaf
      @TristanSchaaf 3 года назад +30

      Most annoying comment I could write or receive when I was a test engineer "Cannot reproduce"

    • @Exponaut_R-01
      @Exponaut_R-01 3 года назад +12

      This also applies to uninterested people watching motorsport

    • @demoniack81
      @demoniack81 3 года назад +8

      ​@@TristanSchaaf Non deterministic bugs are the most annoying thing in the world as a developer - right next to testers who don't precisely detail everything they did before they witnessed one.

    • @georgf9279
      @georgf9279 3 года назад

      If it works and you don't know why. Me no likeie.

    • @TheDwarvenDefender
      @TheDwarvenDefender 3 года назад +1

      Trying to wreck your car in Burnout Paradise but you keep getting Driveaways.

  • @radicalxedward8047
    @radicalxedward8047 3 года назад +548

    “It works for me.”
    The most common sentence for anyone who fixes tech stuff for people lol.

    • @pixel_arc8550
      @pixel_arc8550 3 года назад +6

      Or "How are you so dumb to not figure this out, I've told you this a million times, do you think my time is worth nothing?!"

    • @radicalxedward8047
      @radicalxedward8047 3 года назад +31

      @@pixel_arc8550 pretty sure most tech people aren’t that much of a dick to people that that’s their most common sentence.
      You might have some anger management issues if that’s the case for you.

    • @pixel_arc8550
      @pixel_arc8550 3 года назад +4

      @@radicalxedward8047 No, I dont say that, its just an exagerration (probably spelled wrong, not a native) of what I think. I dont fix peoples stuff as a job, Im just the only guy in my family and among my friends who hast a clue about tech. And when I get called to disconnect and reconnect to a Wifi network, thats on my balls. I of course would never say that out loud, thanks for the concern, but I am a pretty calm person.

    • @ChuckvdL
      @ChuckvdL 3 года назад +3

      As someone with over 20 years in test/QA I’ve sure heard it enough times, and even seen it to be true, which lead to us comparing differences between systems and configurations and found the source of a bug. But most often it was due to the dev not following the repro steps.

    • @timessiah94
      @timessiah94 3 года назад +3

      To be honest it is the same for us auto techs, if you bring in your car and i cannot duplicate the problem, its basically works for me and you get charged diagnosis time.

  • @andrewstambaugh8030
    @andrewstambaugh8030 3 года назад +96

    I hope you do more of this type of video. Especially with the graphics card shortage, knowing a few options to fix dead or misbehaving cards is a great community service.

  • @Chuck.S.
    @Chuck.S. 3 года назад +991

    Sounds like a power issue / power supply or cables.

    • @Stopsign002
      @Stopsign002 3 года назад +28

      Yup that's my thought

    • @ShEsHy
      @ShEsHy 3 года назад +109

      Yup. Older card uses less power, works fine. 1080 Ti uses more power, crashes.

    • @KriminalKat
      @KriminalKat 3 года назад +16

      The shutting down with no bluescreen definitely sounds like a power supply issue. Edit: i guess it did bluescreen, only heard Jay say it, didn't see it.

    • @thelaneyo
      @thelaneyo 3 года назад +9

      @@KriminalKat it bluescreened on the guys video.

    • @maybelbdidit
      @maybelbdidit 3 года назад +19

      @@KriminalKat clearly someone didn't watch the video first

  • @teabagmcpick889
    @teabagmcpick889 3 года назад +403

    General advice for all troubleshooting - always do the easy thing first.

    • @dylanmorgan7920
      @dylanmorgan7920 3 года назад +17

      And least invasive to most invasive. They don’t always align with each other though.

    • @jabinstateresa
      @jabinstateresa 3 года назад +11

      Yeah, in the case for most 80 plus rated psus, just cleaning the inside can fix most problems those things have.
      Got a corsair VS550 that I got for free because for some reason an ant decided to chill on the underside of the board. Removing the ant fixed the psu and it has been working solid for a year now.

    • @xKrispyx
      @xKrispyx 3 года назад +14

      Another sound piece of troubleshooting advice - Just because someone else says they've already tried things you would normally do in your assessment, don't skip doing those things yourself. The reason whatever you're fixing is in your hands is because the other guy couldn't fix it.

    • @Squall4Rinoa
      @Squall4Rinoa 3 года назад

      @@jabinstateresa the VS550 is garbage, you will eventually have a explosion grade failure.

    • @VincentGroenewold
      @VincentGroenewold 3 года назад

      Ha yes, pretty amazed that wasn't done before this tbh. Which seems almost planned. :)

  • @polodoskyz
    @polodoskyz 3 года назад +77

    my tip goes: always check the psu and psu connections, I had so much trouble because the gpu just turned off the display and went full fan speed, and I never suspected it would be the psu since I thought it would turn off instead of going full speed

    • @Shakis87
      @Shakis87 3 года назад +2

      yuuup every time I've had an issue like the one described it has always been the PSU lol

    • @dekchi8781
      @dekchi8781 2 года назад

      I know this is an old video but I had a similar issue recently and my problem was actually a failing power supply extension cable. It took me 6 months to trouble shoot because it affected one gpu worse than another leading me to think it was a faulty gpu like this video.

    • @Satanisruined
      @Satanisruined 2 года назад +1

      Seriously was this legit? What is the most common problem? its power! why wouldn't you do something about that before you sent it to somebody saying it doesn't work? The capacitors could be bad whiney coils etc. The first thing you do is replace the power supply when you have this type of issue not the video card, or at least test a new one am I right?

    • @zwenkwiel816
      @zwenkwiel816 2 года назад

      fans going to full speed is a safety measure if the GPU crashes or something the normal sensors and fan curves can stop working so the fans just go full speed since they have no clue what the GPU is actually doing or how much cooling it needs

    • @PashaGamingYT
      @PashaGamingYT 2 года назад

      Same for me, I noticed in GPU-Z my 12V rail was delivering 13.2V

  • @cambargera
    @cambargera 3 года назад +336

    "Whats different with his system.."
    Well, I'd hope he has a case

    • @TheEvilGaidin
      @TheEvilGaidin 3 года назад +3

      Was thinking that too.
      Case or PSU might do something with the card.

    • @Megalomaniakaal
      @Megalomaniakaal 3 года назад

      Also difference in driver version, motherboard and cpu?

  • @bracco23
    @bracco23 3 года назад +30

    A couple of suggestions for Command prompt proficiency:
    - If you are in explorer, you can just write "cmd" in the address bar and it will open a Command Prompt in the folder you were in (way quicker than opening one and cd-ing your way)
    - If you press TAB it will autocomplete based on what you have written and the files in the folder. In your case you could have gone "n -6 1" and it would have filled the rest of the line with the correct names, as nvflash was the only file starting with n, and the bios image what the only one starting with 1. This allows you to avoid changing the name of the room (and using names that are easier but have less valuable information). Also, if more files match what you have written, pressing TAB multiple times will rotate among them.

  • @davidcallahan8687
    @davidcallahan8687 2 года назад +9

    I've never been more satisfied with a channel than yours. I always learn new things and many of the trouble shooting steps I have and programs I have are at your recommendation. Your passion for keeping your subscribers well informed is barn none the best out there. I'm only a recent subscriber but man I don't know what I'd do without your videos.

  • @jimbles5071
    @jimbles5071 3 года назад +209

    Bad PSU? Since he doesn't have problems with the older card which is using less POWAH

    • @taimoorshah8230
      @taimoorshah8230 3 года назад +17

      His card needs more POWEH BABY.

    • @wundo9372
      @wundo9372 3 года назад +5

      My buddy had the same problem. I found out later that on his MSI motherboard it was the “Game boost” in the bios that was causing the crashes.

    • @benzo5799
      @benzo5799 3 года назад +5

      That might actually be the problem. Had the same issue when i upgraded from a gtx 770 to a 1080ti. The card issucking so much power it made the pc reboot. Obviously only when it was under load. I then set my powertarget to 60 perc and it worked,thats when i knew it was the psu lol

    • @henrygreen2096
      @henrygreen2096 3 года назад

      @@wundo9372 Do you think you could explain that for a noob? My graphics card also has a "gamer mode" But will that lead to crashing?

    • @wujekcientariposta
      @wujekcientariposta 3 года назад

      Just because it's older doesn't mean it uses less power. But yeah, probably the psu.

  • @ghjong001
    @ghjong001 3 года назад +247

    The viewer was just hoping Jay was going to trigger Louis Rossman again.

    • @KriLL325783
      @KriLL325783 3 года назад +3

      Yeah if he was sensible he'd send the card to Louis not the ender of hardware Jay *insert picture of Jay with torch and heatgun pointed at graphics card here*

    • @mrmagoo756
      @mrmagoo756 3 года назад +1

      Deepfry the gpu with flammable liquids 😂😂🔥🔥💥💥💥

  • @cssgtcupcake
    @cssgtcupcake 3 года назад +7

    Jay, thank you. Seriously, my brother and I could not figure out what was wrong with my graphics card until he watched your video. after 2 months of crashing 15+ times a day trying to game, all I needed was to use DDU. Everything pointed towards my card failing, except this one final fix. Much love and thank you again.

  • @shlomomolokandov7270
    @shlomomolokandov7270 3 года назад +89

    How to fix your computer parts:
    Let jay hold it

    • @ZeroHourProductions407
      @ZeroHourProductions407 3 года назад +16

      How to break your pc parts: *let Linus Tech Tips hold it*

    • @mr3ight8all50
      @mr3ight8all50 3 года назад

      @@ZeroHourProductions407 true there

    • @maighstir3003
      @maighstir3003 3 года назад +5

      I mean, I get hat a lot of the time working as tech support.
      Person having problems: "My computer doesn't work."
      Me: "All right, show me what doesn't work."
      Person having problems: *Does the thing that they claim doesn't work* "Oh, it works now. Probably because you were standing there looking at it."
      Me: "Okay. Hope it keeps working. Call us again if you need help. Have a good day."

  • @ysbrandd
    @ysbrandd 3 года назад +594

    Dis he try leaving it in a bowl of Ifixit overnight?

    • @Shaxuul
      @Shaxuul 3 года назад +17

      Where IFixIt ninjas come and repair it.

    • @barrybshrekson864
      @barrybshrekson864 3 года назад

      @@Shaxuul maybe he shoulda left it at the window so the ifixit special forces will retrieve it

  • @punxnotdead185
    @punxnotdead185 3 года назад +48

    As an auto mechanic I know exactly what you're dealing with lol, literally like you said sometimes stuff like this happens and its super frustrating when you can't replicate peoples issues no matter what you do.

    • @MrBrutalMachinee
      @MrBrutalMachinee 3 года назад +4

      That's actually so common with cars, specially 2006-latest, older cars are much easier to troubleshoot, less electrical features, diesels been almost same tho

  • @mahu142
    @mahu142 3 года назад +399

    Just an idea: It could also be the PSU.

    • @memermetalthemiddleagedaut99
      @memermetalthemiddleagedaut99 3 года назад +25

      totally agree, had this exact problem solved by buying a new psu

    • @usmanshah8395
      @usmanshah8395 3 года назад +8

      My thoughts exactly power supply related issue

    • @p1ngerss
      @p1ngerss 3 года назад +7

      @John Jenkins pretty good it lasted 10 years

    • @BasedTitanG
      @BasedTitanG 3 года назад +4

      Faulty cord?

    • @fn0rd-f5o
      @fn0rd-f5o 3 года назад +1

      First thing that I would suspect.

  • @Deathscythe91
    @Deathscythe91 3 года назад +1973

    yeah jay you do realise that everybody is going to send you broken stuff now to fix XD

    • @butterflyqueen9260
      @butterflyqueen9260 3 года назад +120

      It's content for him. Win win situation !!!☺

    • @butterflyqueen9260
      @butterflyqueen9260 3 года назад +11

      I'm waiting for the HP series. I have two pos hps.😭

    • @jetah50
      @jetah50 3 года назад +13

      ad and sponsorships per video and they're semi quick to do.

    • @TwilightWolf032
      @TwilightWolf032 3 года назад +104

      I'm gonna send him my life :D
      Maybe he can fix it

    • @smoketinytom
      @smoketinytom 3 года назад +21

      @@TwilightWolf032 That’s good idea, send him the Election to fix....

  • @longjoseph9332
    @longjoseph9332 3 года назад +29

    I miss content like this on a large scale. Genuine teaching from a more or less experienced pro- er.. Dude just sharing good advice for fixing problems the every day gamer could run into. Maybe YT isn't giving me enough because I'm not looking for it, but thank you for sharing anyway Jay.

    • @grimfist79
      @grimfist79 3 года назад

      What has he fixed? The card is fine. It is most likely other guy's PSU, which was not even mentioned as possibility. This is actually disappointing.

    • @TheSkycania
      @TheSkycania 2 года назад

      @@grimfist79 @ThatsbullShark didn't say he fixed anything, they said he showed how to fix potential issues. Sounds like you just want to hate for the sake of hate.

  • @jreen58
    @jreen58 3 года назад +643

    I Would bet 100 dollars that his power supply is defective.

    • @jeka1030
      @jeka1030 3 года назад +14

      I thought that too...

    • @stephen9894
      @stephen9894 3 года назад +38

      I had a similar issue when only playing an extremely taxing game.
      It was actually just a loose +2 PCI power connector. So it was only running into issues when needing absolutely all of the power available.
      It might not be the PSU itself.

    • @itadmin7811
      @itadmin7811 3 года назад +2

      me too!
      lol

    • @shadowopsairman1583
      @shadowopsairman1583 3 года назад +8

      Stick with Seasonic or Superflower OEM and no trouble

    • @rflair
      @rflair 3 года назад +1

      Yup.

  • @Laugh1ngboy
    @Laugh1ngboy 3 года назад +36

    Well sounds like he needs to double check his power supply see if it's giving him proper voltages. Also check the cables see if they are dead.

    • @joerez5172
      @joerez5172 3 года назад +1

      That is the first thing that popped in my head went things went smooth.

  • @zackavious
    @zackavious 3 года назад +16

    Protip: Hold shift and Right click in a folder to select "Open Powershell (or Command Prompt) here"

    • @paulwest84
      @paulwest84 3 года назад +3

      Doesn't let you run it as administrator though. If you need it to run as admin, in Win 10, go to File > Open Windows Powershell > Open Windows Powershell as administrator.

  • @ThePirateGod
    @ThePirateGod 3 года назад +51

    This just shows that Jay is one of the few good honest people out there. Traded the card nothing was wrong so he's gonna send it back and be fine with the guy keeping the other one.

  • @mr.epidemic9898
    @mr.epidemic9898 3 года назад +25

    You can boot straight to safe mode by hitting start > typing msconfig > clicking boot and check safe boot.
    Also, an option in DDU that you can temporarily disable windows updates so it doesnt try to install an old driver version upon entering windows. (Bottom of the options menu).

    • @sgtsetia
      @sgtsetia 3 года назад +1

      Problem is, when we can't enter windows it's kind of impossible to enter safe mode, or I just don't know yet, previously we just have to press f8 to enter safe mode without enter windows first, so its easy to do ddu when we have problem with graphics driver crashing. For now I just do fresh install,

  • @waitwhaaat7949
    @waitwhaaat7949 3 года назад +65

    For Jay: DDU has an option for Windows to NOT automatically install drivers after cleaning.

    • @cowbertnet
      @cowbertnet 3 года назад +6

      the DDU instructions still say to disable all network connections anyway

    • @SnowfeetUS
      @SnowfeetUS 3 года назад +1

      Would be nice if that option ever worked

  • @Flashbang_Photo
    @Flashbang_Photo 3 года назад +266

    "The only reason i'll use UserBenchmark is because it crashes"
    ok i'm fine with that

    • @THEpicND
      @THEpicND 3 года назад +4

      Whats wrong with UserBenchmark for the uninitiated?
      Edit: I remember now, that was the crazy intel fanboy that said that it was much better than it actually is.

    • @joshjlmgproductions3313
      @joshjlmgproductions3313 3 года назад +9

      @@THEpicND I've heard it has very biased performance numbers.

    • @THEpicND
      @THEpicND 3 года назад +1

      @@joshjlmgproductions3313 yes I edited my comment right as you posted that 😂

    • @nathanyoung8284
      @nathanyoung8284 3 года назад +6

      @@THEpicND It has it's very niche uses (like comparing one Intel CPU to another), but it heavily favors Intel in all things CPUs. They wholeheartedly recommend a 9600K over a 12-core Ryzen.

    • @LadBooboo
      @LadBooboo 3 года назад +3

      @@THEpicND cpu.userbenchmark.com/Compare/Intel-Core-i3-9100F-vs-AMD-Ryzen-9-3900X/4054vs4044
      Look at that travesty. They're saying a 9100f is almost on par with 3900x in games and the 3900x is "2% better in games" lol

  • @smoketinytom
    @smoketinytom 3 года назад +272

    No iFixit Advert? This video isn’t good enough!

    • @purpleish_OwO
      @purpleish_OwO 3 года назад +4

      sad

    • @halifaxmax5039
      @halifaxmax5039 3 года назад +2

      well, I guess he technically didn't fix it, so...

    • @DanielFrost79
      @DanielFrost79 3 года назад

      I totally agree.
      Damnit Jay! 🤨

    • @The1PatSmith
      @The1PatSmith 3 года назад

      Falling standards!

    • @jb31842
      @jb31842 3 года назад

      Somebody needs to fix the video with IFIXIT!!

  • @brianm.595
    @brianm.595 3 года назад +12

    "msconfig" from the run line gives you several options including booting into safe mode and specific line items for what starts with windows, etc.

  • @heyimadrian.4546
    @heyimadrian.4546 3 года назад +187

    PSU was the 1st thing I thought about
    Jayz: BIOS UPDATE, CORRUPTED DRIVERS

    • @TheChudoviste
      @TheChudoviste 3 года назад +19

      EXACTLY!
      I have no idea why did he totally "offsided" the hardware portion of possibility?

    • @mikerasmussen5452
      @mikerasmussen5452 3 года назад +17

      I agree. A bad psu could be the issue, especially if it happens a peaks. So i would bet it is psu aswell :)

    • @lu34lyf
      @lu34lyf 3 года назад +3

      exactly what i thought BSOD as it ramps the gpu clocks to me is a power supply issue
      corrupt bad drivers IMO would run but very bad

    • @drasticmart
      @drasticmart 3 года назад

      Yup PSU is what I thought. Had this same issue when I got Gtx 1080 sli on my old hx1000w, going to ax1200i fixed the crashing. He should try ddu first of course.

    • @JeoshuaCollins
      @JeoshuaCollins 3 года назад +5

      Doesn't do high powered benchmarks. Bluescreens and reboots. Works fine with older card.
      Yeah its almost certainly something to do with power delivery.

  • @overyonderjustapiece
    @overyonderjustapiece 3 года назад +104

    This is one of those situations when he SHOULD have sent the whole tower to you so you could properly diagnose what the issue was. But not everyone has multiple computers to do that with.

    • @GrockleTD
      @GrockleTD 3 года назад +1

      it probably would have cost 200 dollars to do that.

    • @sirmonkey1985
      @sirmonkey1985 3 года назад +12

      @@Nighterlev for a company yes.. for a normal person, no.. it's anywhere from 100-150 dollars depending on which shipping company you use, and whether you want ground or air, size, weight, insurance, etc.

    • @F4ze0ne
      @F4ze0ne 3 года назад

      I kind of agree. Tough to do that though when it's your only machine.

    • @Blutzen
      @Blutzen 3 года назад +6

      @@Nighterlev It cost me $30 to ship a _keyboard_ when mine died while under warranty, I have no idea where you're getting that number for a whole tower.

    • @BloodsCaress
      @BloodsCaress 3 года назад +3

      @@Nighterlev You're not even close lol also the average pc is 20-30 lbs. The guy had a custom loop. You're talking probably 50 lbs. Then you're going to need suitable packaging to protect everything especially being water-cooled. You must be pretty young and have never shipped something. The insurance alone is going to cost over 30

  • @jesta1865
    @jesta1865 3 года назад +3

    i know not everyone is a computer tech, but it never ceases to amaze me when people don't do basics in way of trouble-shooting

  • @banana_rat96
    @banana_rat96 3 года назад +25

    I was more focused on his wallpaper rather than the test itself, indeed a man of culture. 8:29

    • @scareyaf
      @scareyaf 3 года назад

      Narita Dogfight and an FD. Perfect combo.

  • @ZaneofAustin
    @ZaneofAustin 3 года назад +60

    4:05
    "he did every step wrong on the way here"
    thats some words of wisdom, yet here is one of the most popular youtube channels of today :D

    • @AryaCashOut
      @AryaCashOut 3 года назад

      What did he do wrong? I'm curious.

    • @deansmith4752
      @deansmith4752 3 года назад +1

      @@AryaCashOut he didn't plug in the monitor, no power on the card

    • @nail7904
      @nail7904 3 года назад +1

      @@deansmith4752 or the pc power cable

  • @YeisonGarces69
    @YeisonGarces69 3 года назад +2

    I've been seeing this video in my recommendations for a couple of days. I was having similar problems with my GPU, when i tried to play some games, the FPS were really bad. I switched memories, checked some stuff, i was about to send it tomorrow to a repair center in order to get a diagnostic but man, i decided to watch this video today, cleared the drives with DDU and reinstalled. Man, the problem is fixed.
    Jay, you just saved me 50 dollars, gas and the time i was going to be offline. Thank you.

  • @slightlydazed9267
    @slightlydazed9267 3 года назад +142

    Sounds like a PSU issue. I've had the same thing a few years back when I went from a GTX 750ti to a GTX 970.

    • @TheChudoviste
      @TheChudoviste 3 года назад +2

      EXACTLY!

    • @hadesdragon
      @hadesdragon 3 года назад +1

      Yup i had same problem few years back

    • @Dan-ij1jo
      @Dan-ij1jo 3 года назад +1

      Happened to me last year, my radeon VII spiked under certin loads and it would restart

    • @legrowshow6155
      @legrowshow6155 3 года назад +1

      same for me..happened last week and i bought a corsair650w and prob solved

    • @slightlydazed9267
      @slightlydazed9267 3 года назад +2

      @@legrowshow6155 that's what I bought as well. The CV650. Great little PSU

  • @uncanny_mac4660
    @uncanny_mac4660 3 года назад +56

    When there's a software bug at my work that the person who reported it can't repro in front of me, I call those Michigan J. Frog bugs.

    • @SilverKnight16
      @SilverKnight16 3 года назад +1

      Now there's a reference I wasn't expecting. Nice.

    • @jtnachos16
      @jtnachos16 3 года назад +2

      I call them '3 monkeys' errors.
      Didn't see it, didn't hear it, thus, can't explain how to fix it, because I'm ignorant to one of the factors involved that's causing it.
      Calling it that also reminds me not to assume URE the way other people do unless I've seen the issue directly or heard a detailed enough description to explicitly place the cause.
      I've literally had to go through projects using different fonts after exporting the code as a .txt to find the error before. Trying to be learning support to hobby devs/home learners can be quite the experience.
      Yes, you coded it correctly, but the font your IDE was using apparently meant you missed the capital I(i) being an l(L) after a mistype.

    • @le_travie7724
      @le_travie7724 3 года назад +1

      Hahaha, I've had some of these

    • @Peter_739
      @Peter_739 3 года назад +1

      Yes, it's always better to wait for a production bug report.

  • @kelrune
    @kelrune 2 года назад

    Dear Jay,
    I want to thank you for showing off the driver uninstall. i just used it for a possible failed driver update.
    it helped simmingly. It also worked.

  • @TheMajorStranger
    @TheMajorStranger 3 года назад +56

    Would you also repair a 1000$ limited edition Motherboard someone who's absolutely not Kyle from Bitwit bricked?

  • @onlypvpcaterina-6669
    @onlypvpcaterina-6669 3 года назад +78

    DDU has safemode in the options, That needs to be ticked, Then it will reboot into safemode for you, Then when its all done and reloads the pc again, It will load into normal windows right after.

    • @insanity-vr6vu
      @insanity-vr6vu 3 года назад +2

      Good tip!

    • @MrCreativeHD100
      @MrCreativeHD100 3 года назад +1

      Would you need to run it in normal windows to tick this option?

    • @jimsinnovations2737
      @jimsinnovations2737 3 года назад +1

      thought everyone knew this LOL

    • @spencerford11
      @spencerford11 3 года назад +2

      this is easy mode. i use ddu to get to safe mode for any reason i need safe mode for

    • @MrCreativeHD100
      @MrCreativeHD100 3 года назад +1

      @@jimsinnovations2737 Is that a yes?

  • @johnkeane320
    @johnkeane320 3 года назад +62

    Would love to see follow up from owner of the card after he received it back.

    • @davidepannone6021
      @davidepannone6021 3 года назад +7

      Exactly. Otherwise what's the point of this video lol.

    • @evengraintech1397
      @evengraintech1397 3 года назад +2

      @@davidepannone6021 for me, trying to learn how to fix gpus

    • @grimfist79
      @grimfist79 3 года назад

      @@evengraintech1397 what has he actually fixed? The card was working fine at 1st boot.

    • @evengraintech1397
      @evengraintech1397 3 года назад +2

      @@grimfist79 I just looked up "how to fix gpus" and this came up

    • @jayritcher6509
      @jayritcher6509 3 года назад +3

      @@grimfist79 What we can take away from this video and the following discussion is a diagnostic plan of attack . Respectfully , there's always something to be gleaned from every experience .

  • @Deliciousxix
    @Deliciousxix 3 года назад +22

    Power Supply, older card doesnt draw as much, his psu is starting to fail. causes all these issues.

    • @CosmicApe
      @CosmicApe 3 года назад +1

      That's what I thought immediately. Benchmarking GPU pulls power for the GPU, but when he loads up a game, the full system starts drawing power, overloading the failing PSU, and crashing.

    • @Simon-ui6db
      @Simon-ui6db 3 года назад

      yup my thoughts too. Had it on an old GTX275 (so much so it popped the psu)

  • @mironaukkarinen2500
    @mironaukkarinen2500 3 года назад +51

    My friend had problem like this, idling was okey, randomly crashing in games. problem was faulty power connector. Contactors were black from bad connection.

    • @wescon3745
      @wescon3745 3 года назад +2

      Similar issue and similar fix. Took me forever to figure it out.

  • @Kiwing4lyfe
    @Kiwing4lyfe 3 года назад

    Saw the owner of this card posted about Jay gave a replacement of this broken card in facebook like a week ago, good man Jay

  • @gokaired4973
    @gokaired4973 3 года назад +20

    Having a hard time focusing with that FD Dogfight wallpaper. As a new JayzTwoCars subscriber I must say...you are a man of good taste #datass

    • @SHOCK2944
      @SHOCK2944 3 года назад +2

      the amount of time i've spent looking for that wallpaper is too much

  • @LoliLoveJuice
    @LoliLoveJuice 3 года назад +77

    probably all that hentai corrupted the drivers. same with mine so i got an 8tb just for hentai so it doesnt crash

  • @SilentDave
    @SilentDave 2 года назад +1

    This video saved me a lot of money. For the past 2 months, I would constantly crash in Destiny 2 and theHunter: Call of the Wild. Destiny 2 would give me "Broccoli" errors, and from a conversation with theHunter devs, crash reports would say that it was showing "DeviceRemoved". I downloaded DDU, wiped all drivers, and now everything is working fine again. Really not in a position to replace my 1080 Ti just yet. Hopefully this will buy me some time until I'm ready to build a new rig. Thanks Jay!

  • @thedeathwalkerlore
    @thedeathwalkerlore 3 года назад +41

    My thought is the Power Supply...

  • @davedivesdeeper
    @davedivesdeeper 3 года назад +5

    Maybe have him check his power supply. I had that issue when I was using an older power supply because it couldn’t supply the power fast enough, the sine waves were too long apparently to react fast enough for the new cards?
    Corsairs information at least

  • @Jpilgrim30
    @Jpilgrim30 2 года назад +1

    Good video. As an automotive driveability and electrical technician you did the right thing by not touching the water block before checking the card. Any time you’re troubleshooting anything the first step is to verify the complaint and see how you can reproduce it. Also I never mess with wiring or connectors and disturb things as little as possible when looking for the problem. Just slightly moving a harness or a connector can make the problem go away for a considerable amount of time. If you suspect a connector having an issue then test on both sides of it without disconnecting it as something like a fretted terminal can temporarily be fixed by just unplugging and plugging a terminal back together. One of the biggest lessons to learn in diagnosing things is that you usually can’t diagnose a problem that doesn’t exist at the time. It’s funny because the local parts store with their cheap pocket code reader has a lot of people thinking you can plug something into their car and it just tells you exactly what’s wrong with it. 😂 Being a good diagnostician in any field requires a certain way of thinking and following a process.

  • @taleg1
    @taleg1 3 года назад +32

    maybe he has just a little bit to little psu power, so that when his whole system ramps up, it crashes.

    • @TheArsenalgunner28
      @TheArsenalgunner28 3 года назад

      That’s what I was thinking, maybe the card spikes and hits the power limit and the PSU taps out...but then it wouldn’t reboot the system would it? Wouldn’t the computer just shut off immediately if it exceeded its power limit?
      The moment the GPU is issued a workload it just simply says nope. It could maybe be the motherboard, but then if the slot was defective then his other card wouldn’t have worked neither.
      I think Jay might have it right, it’s a software issue

    • @Nam3Iess
      @Nam3Iess 3 года назад

      I was thinking the same

    • @PhoeniXfromNL
      @PhoeniXfromNL 3 года назад

      sure is possible, happened to me in the past

  • @RealRikiRu
    @RealRikiRu 3 года назад +10

    Always, always take a backup of your VBIOS in GPU-Z!
    Great video still Jay! love your stuff!

  • @JoeFlyd1
    @JoeFlyd1 3 года назад +3

    The left shift shortcut is awesome. That made the whole video worth it to me.

  • @bubbalou13
    @bubbalou13 3 года назад +4

    i appreciate you not pulling that mans protective plastic off

  • @charbo187
    @charbo187 3 года назад +145

    Sounds like homie has a PSU issue to me

    • @M0nsterRipper
      @M0nsterRipper 3 года назад +6

      psu issue would not blue screen would insta reboot

    • @stoneymahoney9106
      @stoneymahoney9106 3 года назад +13

      @@M0nsterRipper only if it's OCP kicking in, Vdroop will cause BSODs

    • @kschaff2002
      @kschaff2002 3 года назад +3

      Came here to say this, PSU could be unable to push the current the card is requiring and the card is crashing the test.

    • @M0nsterRipper
      @M0nsterRipper 3 года назад +2

      @@stoneymahoney9106 i had psu that ocp kick in and it did just that , closed all the pc and restated with out blue screen

    • @DerangedScout
      @DerangedScout 3 года назад

      Ok Simpsons fan

  • @jtmorra9855
    @jtmorra9855 3 года назад

    Resetting windows solved all my crashing issues with my 1080ti recently and it's been working fine ever since. Re-downloading drivers was also recommended by techs in my city as well!

  • @PorkRollActual
    @PorkRollActual 3 года назад +7

    "it automotive mechanic-ed me"
    I felt that in the absolute depths of my soul, especially being a Volkswagen technician. ughhhhh lmao

    • @sosscarz
      @sosscarz 3 года назад +1

      Vw😂 I feel for you.

  • @venger5705
    @venger5705 3 года назад +6

    Yah so a much FASTER way to enter Safe Mode is just to type "system con" into the search bar and click on system configuration app and then the boot tab and select safe boot...

    • @Tinky1rs
      @Tinky1rs 3 года назад +1

      Nice, legacy window options! I hate the enormous (but undetailed) menus windows 10 forces you through.

  • @robertkennedy229
    @robertkennedy229 2 года назад

    That was totally cool he gavehim a working card, and is sending back his original card. Kudos!

  • @gffmac2
    @gffmac2 3 года назад +13

    You would have thought Jay would have asked him to try DDU before going to the extent of sending that card out....

    • @mithshude
      @mithshude 2 года назад

      as someone who has worked in customer support, 99% of customers have always done everything humanly possible to troubleshoot if you ask them. so even if jay did ask, he probably got a "yes" as response ^^
      i had someone who had "tried everything" to get wifi working on their phone like connecting to different networks, resetting network settings (i think they even claimed factory reset) when talking to them. the problem was that they had accidentally turned off their wifi by clicking it in the drop down menu.

  • @pepperfish_
    @pepperfish_ 3 года назад +39

    His PSU is either dying/damaged or not strong enough....

  • @jeremiahmason6127
    @jeremiahmason6127 2 года назад

    So glad you made this video, just yesterday i woke up to my 2ed monitor not displaying anything and my GPU at 100% load at idle, turned out to be an old GPU driver conflicting with a windows update that happened when i was sleeping. Saved me from going and dropping close to $1k on a newer better GPU and throwing this perfectly good one out.

  • @J-1410
    @J-1410 3 года назад +9

    North Dakota? So there are at least two of us with computers that means

    • @smeuchel
      @smeuchel 3 года назад

      At least with a dedicated GPU 😂+1

    • @J-1410
      @J-1410 3 года назад

      @@smeuchel nah I think its safer to say with computers. We just got the telephone last month don't ya know?
      on a serious note, scammer still believe that people in North Dakota don't have computers and we are on a party line system still.

  • @chasesmay7237
    @chasesmay7237 3 года назад +4

    Lol, this is the second time this has happened with this channel but I was just looking to fix a 1060 I have laying around that was working fine until I tried to change from hdmi to displayport when I got a new monitor, so thanks and nice timing on the video. I’m going to uninstall drivers since I believe that is the third or fourth card I’ve had in this system in a while. I will let you all know how that goes :)

  • @TheCptnOfFail
    @TheCptnOfFail 3 года назад +1

    It's kind shocking how many people don't check the power supply. Recently I had a (family) computer taken to a shop as the harddrive had mostly died and wanted to get it swapped for an SSD and all the data copied over.
    It took six weeks for the guy to get the SSD in and running windows. He kept saying that it was a bad drive, have to order a new one, it keeps corrupting its self. Finally he gets it working and I pick it up. He says the video card was shoring out, so he swapped it, But that everything works now and that all the hardware is solid. He even goes so far as to say the PSU (a gold 550 g2 supernova) should be solid.
    Long story short, I take it home, get it set up and it fails to boot. So a few hours of swapping every part out with spares and the issue does not pop up until I check the PSU. This solves the problem.
    The PSU took out the case fan, video card, hard drive, and many SSD's Oddly the motherboard and CPU were fine.
    Will I go to that guy again? No.
    Do I blame him? Not entirely. That was a gold rated, high end, trusted, power supply that lived on a surge protector, was only about three years old, running in a dry cool place with plenty of airflow and semi regular cleaning. And the kicker was that the entire system probably only ran less than 200 watts. It should have been fine. And it even took me a few hours of using just that PC to figure it out. He still should have picked up on that at some point though.

  • @lardook
    @lardook 3 года назад +16

    Jay: "I need to make a makeshift water loop"
    *Silence*
    *Liquid Nitrogen dewer & tank enters scene*

    • @nexxusty
      @nexxusty 3 года назад

      *Dewar
      You're British... Do better.

  • @EnvyKoi
    @EnvyKoi 3 года назад +8

    when you send jay your broken graphics card, but it was actually your whole system OOF

  • @user-mj2vz2ls9p
    @user-mj2vz2ls9p 4 месяца назад

    Seeing this video 3 years later... helped me out a lot believe it or not but been having GPU shutdown issues similar to this GPU symptoms and finally with testing and using apps in this vid helped me to discover a faulty power port on my PSU.... all that being said now it seems fixed but I already ordered a 4060 so I have a spare 3060...

  • @ComputerExplodes
    @ComputerExplodes 3 года назад +10

    Can pretty much guarantee it's his PSU. Seen this literally dozens of times.

    • @cronotrigger6206
      @cronotrigger6206 3 года назад +1

      I don't disagree but why will an older card work fine? does it not pull the lvl of power it needs for it to crash?..

    • @lance9421
      @lance9421 3 года назад +1

      @@cronotrigger6206 Older cards don’t pull as much power.

    • @ViezeVingertjes
      @ViezeVingertjes 3 года назад +1

      @@lance9421 Exactly, also in the video they ran at stock settings, who knows how much power the owner draws with OC settings.
      And most likely they used a better PSU in the video too, as correct usage of two cables instead of one piggy backed cable. Many ways it could fail on power consumption.

  • @archenemy24
    @archenemy24 3 года назад +4

    I ran into bios issues when i built my step daughters computer with a card off ebay. Ad said lightly used but it turned out to have a mining bios and i had to reflash the stock bios in order to get the drivers to install.

  • @Kraisu
    @Kraisu 3 года назад

    Worked in a repair shop for a while, and there were problems like this where customers thought it was faulty GPU. It usually ended up being too low powered/worn out PSU(just using more powerful PSU fixed it), corrupted GPU drivers(driver reinstall fixed it), and in few very mysterious cases bluescreen was caused by corrupted windows kernel even it was completely new install, this troubleshooting was made pretty many times with first revision 2080ti cards put into older systems. Usually the fault was one of these, instead of the GPU.

  • @milkywxy241
    @milkywxy241 3 года назад +5

    Saw the dude’s post on Reddit, been waiting for this one! :D

  • @knection1986
    @knection1986 3 года назад +9

    Sounds like a PSU issue. When its under a certain load its not getting enough power.

  • @timothyblaze4556
    @timothyblaze4556 3 года назад

    I had a older 1650 super before I bought a 2070 super... so within the first day of using the newer 2070 super I noticed any game I played or any benchmark I used would NOT work, it would keep crashing back to desktop this thing was driving me crazy. I really thought the guy that sold me the 2070 super sold me a bad card... well after 3 days of trying to figure it out, come to find out I had my gpu over clocked TOO MUCH... I turned the over clock down and everything worked as it should... had no more crash to desktop had no more crashes period.. so I would of thought that could of been an issue as well idk... but love the videos Jay appreciate them all.. be safe bud.

  • @vccomputing
    @vccomputing 3 года назад +9

    Oh ffs, tell him to check his Reliabilty History, go back a few weeks to when his card was installed, find the crashes and get a clue as to what is triggering the crashes before doing ANY of this. Could be anything.

  • @seasickcaptain5249
    @seasickcaptain5249 3 года назад +21

    Im just going to state the obvious:
    Not again..

  • @PeterFaria
    @PeterFaria 3 года назад

    About the bricked EEPROM, there are ways to get it unbricked. It does require soldering/unsoldering, but the tools are a lot cheaper (esp these days) than buying a new GPU

  • @CrysisEnthusiast
    @CrysisEnthusiast 3 года назад +15

    Jay, i thought you knew about this, but there was a big nvidia driver problem that caused many 1080Ti cards to crash just like this card. Nvidia patched that problem with a hotfix and the latest drivers don't have that problem anymore. The owner probably didn't update drivers before sending you the card.

    • @rockyou9967
      @rockyou9967 2 года назад

      i dont know about that. A driver update is almost always the 1st thing people do/learn about when coming across a videocard problem. So i dont think that's the case unless the owner did not even try to solve the problem.

  • @DeRock401
    @DeRock401 3 года назад +11

    Sounds like homie just knew you would give him a new card 😂

    • @Demon09-_-
      @Demon09-_- 3 года назад

      Lol you right. Thats the big brain move he knew if Jay could not solve it he would not want to just send back the card and have it not work again

    • @Demon09-_-
      @Demon09-_- 3 года назад

      @@bon3d3th he did say he already gave him a working card

  • @maddog4u31757
    @maddog4u31757 2 года назад

    This is one of the coolest things I've seen a YT channel do (fix something a subscriber sent in). Super awesome

  • @ZaneofAustin
    @ZaneofAustin 3 года назад +16

    4:55 O.o
    What happened to the nitrogen container?
    that dent

    • @darkwowpg
      @darkwowpg 3 года назад

      Broken.

    • @espertalhao041
      @espertalhao041 3 года назад +1

      Kinetic encouragement, to help it produce colder temperatures with fewer crashes.

    • @Paronak
      @Paronak 3 года назад

      Linus dropped it

  • @FiRem002
    @FiRem002 3 года назад +5

    When Jay overwrites the BIOS with an older version

    • @FallenShamsiel
      @FallenShamsiel 3 года назад

      It bugs me... What fixes to the bios did he loose? Will noone ever know?

  • @Burserg
    @Burserg 3 года назад

    Quick tips. If you type cmd and hit enter in the path bar it opens directly to that location. You can also LShift + right click in the folder to open WSL or Powershell to that location as well.

  • @A1OFFENDER
    @A1OFFENDER 3 года назад +4

    It was the PSU, had this happen to me :)

  • @darkSorceror
    @darkSorceror 3 года назад +4

    19:38 "I'm a DOS guy" Well then you should know about tab-completing filenames in cmd ;)

    • @foxvulpes8245
      @foxvulpes8245 3 года назад +2

      People think I am a wizard....
      My powers:
      Tab
      Man
      --help
      /?

  • @Venom012
    @Venom012 3 года назад

    This is why I keep a spare machine for testing purposes, handy for buying anything off ebay but more importantly helps with GPU issues.

  • @mariopawlik9790
    @mariopawlik9790 3 года назад +4

    My first though watching this, after seeing the card work fine... Did he give his power supply specs? It sounds to me like his PSU is underpowered for that card.

    • @jonathonhanks.cmdreaglejon5993
      @jonathonhanks.cmdreaglejon5993 3 года назад

      Its a 1080ti in a water loop guess is uts not a cheap system (well wasnt) i had same problem same gpu, was buggered drivers

  • @GOGS-zg7rd
    @GOGS-zg7rd 3 года назад +21

    Dont be scared to update the drivers/bios - heres a story of how I bricked a card in ten minutes

  • @JoeBob79569
    @JoeBob79569 3 года назад +1

    Suppose it could also be the power supply not being able to provide enough power to the 1080ti, but being able to power the older card the owner tried instead.
    I had a 970 a few years ago that wouldn't accept drivers, but that still, kind of, worked when it was the lower card in sli, but it was unpredictable. It was probably because I cheaped out and installed a 670 waterblock on it, and I had to do some dremmeling on the block to get it to fit.
    I ended up not dremmeling enough initially and cracked the card when screwing it on because the block was hitting a capacitor. But it did work for a year or two. Even though one of the HDMI ports didn't work.

  • @GGGG_3333
    @GGGG_3333 3 года назад +21

    Couldn't have been a better time, my 1070ti just died on me 😅

    • @agentpenguin0074
      @agentpenguin0074 3 года назад +3

      Damn bro, hope you get it working again

    • @trikshotz2955
      @trikshotz2955 3 года назад +1

      I wish the best of luck

    • @samuelm5140
      @samuelm5140 3 года назад

      What happened? Now I'm worried for my 1070ti

    • @shadowopsairman1583
      @shadowopsairman1583 3 года назад

      I still have a 290 running, a 9800 pro AIW too, a 1950 pro.
      Sounds like nv low quality.

    • @svpracer98
      @svpracer98 3 года назад

      I'm a little sketch of 10 series cards now... Not good considering I have a 2nd hand 1080

  • @MultiTastic
    @MultiTastic 3 года назад +4

    Yeah he should have just sent you the entire unit so that way you can actually find the issue like you did with the other

    • @ModernOddity728
      @ModernOddity728 3 года назад +1

      That shipping cost may not have been worth it just to fix the GPU.

    • @MultiTastic
      @MultiTastic 3 года назад +1

      @@ModernOddity728 that's true. Plus shipping at the correct way to make sure nothing is damaged does add up too

    • @MultiTastic
      @MultiTastic 3 года назад +1

      @@ModernOddity728 but at least it would have help to diagnose the possible source of the issue and maybe so other things to fix

    • @ModernOddity728
      @ModernOddity728 3 года назад +1

      @@MultiTastic It does seem like the problem may be related to when the GPU communicates with his hardware rather than the GPU being a dud all around like you say. But maybe he couldn't afford or it didn't financially make sense to send his whole system, even though that would have been preferable. Jay made sure the card worked and sent him another one so if they still have problems now hopefully they will send the whole unit in.

  • @michaelthomas3646
    @michaelthomas3646 3 года назад

    my guess would be electrical if anything, but there is numerous things it could be, like controller, power supply, and as easy as a trapped bubble in the loop, or the pump not getting enough power to circulate the fluid. or even a cooling issue with the case.

  • @jonathonhanks.cmdreaglejon5993
    @jonathonhanks.cmdreaglejon5993 3 года назад +6

    I had exactly the same problem with mine 1080tiftw. Wqs a driver issue dd drivers and reinstall problem gone

  • @xavierR333
    @xavierR333 3 года назад +7

    Had this problem then I realized my cpu had just degraded over time due to the overclock. Reset bios back to stock and everything was fine ..

    • @devilmikey00
      @devilmikey00 3 года назад +2

      Same happened to me with my 3570k back in the day. Ran it 4.6ghz every day I owned it and then it suddenly started crashing. Resetting the bios fixed it so I dialed in a new OC of 4.5ghz at a lower voltage and everything was smooth.

    • @knection1986
      @knection1986 3 года назад

      The only thing i ever have the balls to overclock is ram 😂

    • @Justkyrios
      @Justkyrios 3 года назад +1

      @HuangsLaw MakesmegoWOWOWOWOW What?! For real?!?! I'll have to try that on my 2700X

  • @diSTUD013
    @diSTUD013 3 года назад

    Troubleshooting in general. If you think it's a driver issue, download bluescreenview so it will read the dump files and tell you what driver is affecting your system.

  • @maindup1645
    @maindup1645 3 года назад +4

    Did the BIOS change end up fixing the problem on his side? Just curious.

  • @SemtexWarrior
    @SemtexWarrior 3 года назад +5

    Jay: "we're gonna go ahead and do a google-search"
    Also Jay: goes to microsoft Bing and "googles" a vbios....

  • @TheGameBench
    @TheGameBench 3 года назад

    Could be a number of things he's got going on. DDU would have been my first step. I have a routine for testing GPU's, but diagnosing problems can certainly be tough. My nephew had one where it would just stutter like crazy in games. After doing some trouble shooting, you could see in GPU-Z where it would change power states and the clocks and voltages would rise, and then fall on their face. So, I think his power delivery in the card was borked. He had spent over a month trying to figure it out before bringing to me.

  • @Turbo614
    @Turbo614 3 года назад +4

    here is my troubleshooting tip: watch JayzTwoCents or others like him..........then fix said problem.

    • @cg4152
      @cg4152 3 года назад +1

      Correction: then send it to Jayz to fix :-p

    • @Turbo614
      @Turbo614 3 года назад

      @@cg4152 look also true

  • @DreadWaaaghGaming
    @DreadWaaaghGaming 3 года назад +5

    I found your channel to be amazingly helpful in building my very first PC. I didn't even know a RAM from a DDR and had never heard of SATA so as you can imagine I watched a LOT of your videos over the last year to catch up as I saved up!
    anyway, thank you for the extremely helpful content
    here's a link to my PC build:
    ruclips.net/video/Yhhfz7eTOtg/видео.html

  • @lovexhate82
    @lovexhate82 3 года назад

    Had a similar issue with my son's latest build crashing during games and benchmark. Thought it was a GPU issue for sure but since we have 4 PC in the house and a closet full of parts I started switching parts around till we figured out it was the RAM. He had specifically ordered some 3400Mhz DDR4 RAM because faster is better but his other system components just could not handle that speed. Downclocked it to 3000Mhz and it stopped crashing.

  • @OGERTEC
    @OGERTEC 3 года назад +14

    Everyone here saying they first when I just wanna say thank you for the content

    • @sturdybutter
      @sturdybutter 3 года назад +1

      Yeah I've never understood that. Do people really have nothing better to do than sit around hitting refresh waiting for youtubers to upload just so they can say they saw it first? Don't these people have jobs?