What is small claims mediation?

The small claims mediation service is a free government service and helps resolve money disputes without the need for a court hearing. You work with a trained, neutral mediator from HM Courts and Tribunals Service, who helps you to identify and resolve issues. For more information, visit: www.gov.uk/gui....
00:13 What is small claims mediation and how can it help me?
01:09 What happens at mediation?
01:51 What are the possible results of mediation?